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Residence Inn By Marriott Indianapolis Keystone

Indianapolis - IN · United States

9450 Counselors RowView location

9.2/10Excellent207 Reviews
Cleanliness9.4/109.4
Service9.4/109.4
Comfort9.6/109.6
Condition9.4/109.4
Amenities9.4/109.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Residence Inn By Marriott Indianapolis Keystone

Take advantage of recreation opportunities such as an indoor pool, or other amenities including complimentary wireless internet access and a fireplace in the lobby. Grab a bite from the grocery/convenience store serving guests of Residence Inn by Marriott Indianapolis Keystone.

A complimentary on-the-go breakfast is served on weekdays from 6:00 AM to 10:00 AM. Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite. Stay in one of 100 guestrooms featuring flat-screen televisions.

Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and separate sitting areas. Distances are displayed to the nearest 0. 1 mile and kilometer.

Fashion Mall at Keystone - 2. 5 km / 1.

Read more about this hotelShow less

Located in Indianapolis, Residence Inn by Marriott Indianapolis Keystone is within a 15-minute drive of Fashion Mall at Keystone and Butler University. This hotel is 13.9 mi (22.3 km) from Indiana Convention Center and 14.2 mi (22.9 km) from Lucas Oil Stadium.

Stay in one of 100 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and separate sitting areas.

Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Pet max weight (per pet) in kg is 34 Pet max weight (per pet) in lb is 75 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Children stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a first aid kit
    • Property Registration Number Unknown
  • Minimal age
    21
  • Optional fees
    • Pet fee: USD 150 per accommodation, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Fashion Mall at Keystone 2.5 km / 1.5 mi
Woodhouse Day Spa 4.7 km / 2.9 mi
The Historic Ambassodor House & Heritage Gardens 5.6 km / 3.5 mi
Dave & Buster's 5.9 km / 3.6 mi
Monon Community Center Waterpark 6 km / 3.7 mi
Castleton Square 6 km / 3.8 mi
Allied Solutions Center for the Performing Arts 7.4 km / 4.6 mi
Museum of Miniature Houses 7.8 km / 4.8 mi
Booth Tarkington Civic Theatre 7.9 km / 4.9 mi
Carmel Visitor Center 7.9 km / 4.9 mi
Kindred Hospital Indianapolis North 7.9 km / 4.9 mi
Carmel Christkindlmarkt 8 km / 5 mi
Roche Diagnostics Corporation 8.8 km / 5.4 mi
Indianapolis Art Center 8.8 km / 5.5 mi
Riley Hospital for Children at IU Health North Hospital 9 km / 5.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 80
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Multilingual staff
  • Fireplace
  • Hotel safe
Show 13 more facilities & services
  • Lift access
  • Garden
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Grill/BBQ
  • Banquet hall
  • Indoor freshwater pool: 1
  • TV lounge
  • Breakfast
  • Picnic
  • Non-smoking establishment
  • Minimum check-in age: 21
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • STUDIO Accessible KING SIZE BEDSTUDIO • Accessible KING SIZE BEDSTU.H6-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn By Marriott Indianapolis Keystone

    STUDIO Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG-2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn By Marriott Indianapolis Keystone

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn By Marriott Indianapolis Keystone

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 30 m²STU.KG
    STUDIO KING SIZE BEDPhoto unavailable6 photos

    Room overview

    Smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Bathroom
    • Bathtub or Shower allocation on arrival
    • Centrally regulated air conditioning

    Facilities with extra charge

    • Wi-fi
    • Toiletries
    • Cable TV
    • Desk
    • Hairdryer
    • Direct dial telephone
    • TV
    • Housekeeping
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable heating

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn By Marriott Indianapolis Keystone

    STUDIO KING SIZE BED

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Room amenities

    • Bathroom
    • Bathtub or Shower allocation on arrival
    • Centrally regulated air conditioning

    Facilities with extra charge

    • Wi-fi
    • Toiletries
    • Cable TV
    • Desk
    • Hairdryer
    • Direct dial telephone
    • TV
    • Housekeeping
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable heating

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • Accessible • 1 BedroomSUI.H6-1
    SUITE AccessiblePhoto unavailable5 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn By Marriott Indianapolis Keystone

    SUITE Accessible

    Room photos

    5 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-1

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn By Marriott Indianapolis Keystone

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDS • 1 Bedroom • 41 m²SUI.2Q
    SUITE TWO QUEEN BEDSPhoto unavailable5 photos

    Room overview

    Non-smoking room
    Room size
    41 m²
    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 5
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn By Marriott Indianapolis Keystone

    SUITE TWO QUEEN BEDS

    Room photos

    5 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    41 m²
    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 5
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn By Marriott Indianapolis Keystone

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDS ONE BEDROOMSUITE • TWO QUEEN BEDS ONE BEDROOMSUI.2Q-B1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn By Marriott Indianapolis Keystone

    SUITE TWO QUEEN BEDS ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible-Queen Size BedSUITE • Accessible-Queen Size BedSUI.H6-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn By Marriott Indianapolis Keystone

    SUITE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn By Marriott Indianapolis Keystone

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6-2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn By Marriott Indianapolis Keystone

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Residence Inn By Marriott Indianapolis Keystone

9.2
Excellent
207 Reviews
Cleanliness
9.4 /10
Service
9.4 /10
Comfort
9.6 /10
Condition
9.4 /10
Amenities
9.4 /10
75 reviews shown
4/10
Poor
03 Jul 2026
Scott
Room smelled like smoke. Toilet seat was broken. Extremely Rusty soap dish in the shower.
Partner
8/10
Excellent
20 Jun 2026
Barney
The hotel is clean, staff are friendly and the amenities are good. However, the price is too expensive. I stay in Carmel every week for work and I stopped staying here because it’s too expensive in comparison to other hotels that are just as clean and spacious with better location to restaurants and shopping, yet more reasonable room rates.
Self
6/10
Pleasant
01 Jun 2026
Cherie
I have to say the shower was bad. The showerhead was so hard on my head. I had to put a washcloth over my face.
Water leaked all over the floor because you have half a glass wall. I had to use towels to prevent it going everywhere.
Room 218. I probably won’t be staying at this property again.
Business
10/10
Exceptional
24 May 2026
Justin
Place was great. Room spacious. Staff super friendly.
Friends_and_family Family
10/10
Exceptional
23 Apr 2026
Molly G.
Excellent breakfast, spotless room, friendly staff and great shopping near by. My favorite place to stay!
10/10
Exceptional
22 Apr 2026
Morgan
Very clean, best hotel breakfast I’ve ever had!
Family_with_children
10/10
Exceptional
30 Mar 2026
Kathleen
Check in simple even though 1:00 am. Greeted with a friendly counter person, room clean, hotel areas clean, breakfast fresh and plentiful with a nice variety, staff personable and helpful, bar staff very helpful and made us feel very welcome and important.
Family
10/10
Exceptional
21 Feb 2026
Shea
Clean room
Partner
8/10
Excellent
26 Jan 2026
Mekisha
Beautiful clean rooms. Amenities were great. There was sa snow storm that weekend & when we checked out, our car got stuck in snow because their parking lot hadn’t been cleared. also there was no plan to clear it so it took us a while to get help out of the ditch
Leisure Family
8/10
Excellent
21 Dec 2025
Guruprasad
Yes
10/10
Exceptional
03 Dec 2025
Keith
Great Experience!
10/10
Exceptional
02 Nov 2025
Marty
Our stay was outstanding. Room was very clean.
10/10
Exceptional
29 Oct 2025
Spring
Great hotel! Friendly, accommodating staff! Super clean…great breakfast!! We usually stay at a neighboring hotel but this will be our go to from now on!
Business
10/10
Exceptional
16 Oct 2025
Kevin
The rooms were very nice. Walking distance to dining.
Business Self
10/10
Exceptional
05 Oct 2025
Shelley
Very friendly staff. Pet friendly. Good breakfast selection. Clean, nice rooms
Friends_and_family Friends
8/10
Excellent
22 Sep 2025
Stacy
Pros: The room size is great and feels like an apartment. The front desk providing waters was appreciated and the waffle maker in their breakfast was awesome.


Cons: The pool deck is very slippery. The basketball provided at their basketball court was flat.

We definitely would stay here again.
Friends_and_family Family
10/10
Exceptional
21 Sep 2025
Bridget
Very clean. Nice stay.
10/10
Exceptional
14 Sep 2025
Sharon

Wedding Trip

The property was welcoming and checked in process was easy. Room was large, clean and nice. The property was also close to two shopping mall and a couple of restaurants in walking distance.The breakfast was delicious and staff was friendly and helpful.
Friends_and_family Family
10/10
Exceptional
07 Sep 2025
Tammy
Loved how clean everything was. Room were so spacious. Nice big shower.
Leisure Family
10/10
Exceptional
25 Aug 2025
Ana
Nice place
Business_and_leisure
8/10
Excellent
16 Aug 2025
Myrna
Rooms were spacious, included breakfast was as good as expected, check-in was easy.
Beds were not as comfortable as some other hotels, sheets were very starchy and stiff. TV did not work in our room, reported it to front desk in the morning, and nothing had been done when we returned in the evening. When we questioned that, they told us the maintenance person was unavailable but nobody had bothered to inform us of this. We had to pack everything and move to another room if we wanted TV.
We used the pool with young grandchildren. Pool temp was perfect, plenty of chairs and towels. However, the deck was dangerously slippery, even for adults. Kids fell multiple times, even when walking slowly.
Leisure Family_with_children
10/10
Exceptional
20 Jul 2025
Takiyah
Excellent stay!
Leisure Family
10/10
Exceptional
17 Jul 2025
Wendy
Everything was great.
10/10
Exceptional
11 Jul 2025
Seo-Wook
New facility, clean, spacious, ... I like it.
Leisure Family
2/10
Poor
24 Jun 2025
Raymond
My stay with my family was a disaster it starts out like this after traveling to location I get there kind of early around 3:30pm to check to see if maybe my room was ready they guy at counter looks up my reservation and tells me that sorry it’s not ready yet it would be ready at 4:00pm so I responded back with okay I’ll come back so me and my family go and get something to eat I come back around 4:08om so I remain to stand in line they guy states that there computer was Down that the lady would be right with me in other line I said okay it was around 4:16pm i finally get to counter around 4:21 to check in they state to me that my room was still not ready if you like you can stand over to the side until we can figure out what is going on so I remain over to the side for about 15min don’t forget my wife and 2 sons are still in the car waiting finally the guy who waited on me at the beginning comes back and says my room is ready after I watched numerous people check in by that time but I’m still patient so I check in the lady states oh i forgot you said you had 2 little ones with you the guy hands me a bag with one pillow and 2 sheets in it I’m like wow so not only I had to wait go out to my car to get my things and pack a big bag with the hotel pillows and sheets also at the time I’m very frustrated but remain calm and professional at all times
Leisure Family
10/10
Exceptional
04 Jun 2025
Ashley
Staff was friendly and rooms were well appointed.
Business_and_leisure Family_with_children
6/10
Pleasant
12 May 2025
Mark

Wear and Tear

Room had a lot of wear broken lamps and old mattress
Friends_and_family Family
8/10
Excellent
28 Apr 2025
William
A
10/10
Exceptional
15 Apr 2025
Verified traveler

Sherri W

Room was very spacious and clean. We will definitely return.
Partner
10/10
Exceptional
02 Apr 2025
Jhovany Gaytan
The property is very clean and new.
10/10
Exceptional
24 Mar 2025
Jody

Family was impressed

The breakfast was amazing! The kids loved the pool and the set up of the quite was perfect for a small family to hang out and sleep.
Friends_and_family Family
10/10
Exceptional
16 Jan 2025
PAMELA
Great!
2/10
Poor
12 Jan 2025
Vance
We had terrible tenants above us - it seemed like a large family or group with many teenagers. The loudness, jumping, and slamming sounds went until 3am. We called a few times to the front desk and nothing happened, there was no follow up, etc. Our HVAC unit was inoperable upon arrival. They may have added batteries as the thing was obviously dead on arrival but kept wanting to come back to do more work. Seems like an obvious fix/catch before a room is “ready”. Staff felt like it was going through the motions on all accounts. One of our worst stays in a long time.
Business Family
10/10
Exceptional
09 Nov 2024
Karen
Clean nice and friendly staff quite
Business Family
10/10
Exceptional
10 Oct 2024
Anthony

Wonderful hotel! Highly Recommend! Huge Suite!

One of the best hotels I have stayed in, ever. Very large suite with full kitchen, living room, swivel large screen for the living room and bedroom. Nice shower. Nice Olympic size pool, nice weigh room! Sits next to a large lake with walking trail and amenities. Excellent restaurant within 1 block.
Business
10/10
Exceptional
01 Oct 2024
OTTO
We were without power and needed a place. Glad we picked the right place.
Leisure
10/10
Exceptional
22 Jul 2024
Jane
Breakfast was delicious
Leisure
10/10
Exceptional
15 Jul 2024
Rotisha
Best hotel and I would highly recommend it. Love that the kitchen and living area is separate from the bedroom
Business_and_leisure Family_with_children
10/10
Exceptional
15 Jul 2024
stacy
When we first arrived the electricity was out. Staff apologized. They were unable to make keys at this time. Staff took us to our room and let us in to room. Electricity came on within the half an hour or less. Property new. Accommodations were nice. Staff very nice.
Business_and_leisure Family
10/10
Exceptional
24 Jun 2024
Stephen
Very nice hotel with Coopers Hawk basically in the parking lot. What’s not to like!
Leisure Family
10/10
Exceptional
01 Jun 2024
Jolinda
Excellent property Will most def be back
Leisure Family
10/10
Exceptional
21 Apr 2024
sandra
Nice
10/10
Exceptional
23 Mar 2024
Ruthann
The suite was tremendous. If you are handicapped, the door widths are 36 inches with a dive into shower, shoer seat and ample turning room. For the price, i had a great suite with a refrigerator, stove, microwave, dishwasher including detergent, kuerig coffee maker, toaster. Plenty of seating with a pull out sofa bed. Door between the main bedroom and living area. Great size, very comfortabe. I will definistay again. Breakfast bar was excellent with a nice set-up.
Business_and_leisure Friends
10/10
Exceptional
10 Mar 2024
George
It was great, very clean
Leisure Family_with_children
10/10
Exceptional
04 Dec 2023
Rachael
The property was very clean and the beds were comfortable.
Leisure Partner
8/10
Excellent
02 Dec 2023
Ria Marriz
excellent. staff/receptionist was not welcoming
8/10
Excellent
21 Sep 2023
Duane
Very clean but no EV charging on site. Was directed to a nearby restaurant. Not as indicated on the Expedia search.
Leisure Partner
10/10
Exceptional
03 Sep 2023
Monica
This was the most comfortable, quietist place I’ve ever stayed. Fantastic! Couldn’t have asked for a better experience.
Leisure Partner
2/10
Poor
23 Jul 2023
Patric
I am highly disappointed that I arrived at later than usual check in time. I was provided a room that had not been cleaned to its entirety. There was fecal matter at the bathroom entrance. I requested another room based on my findings and there was not any available. Front desk person graciously came to do her best with a cloth and spray bottle. Thank you for her efforts not a part of her job did it with hesitation. After that when I walk to the bed I discovered another area with fecal matter. I’m astonished this was an issue as I’ve stayed weeks at a time at this property. Upon check out I explained the night and was offered 5000 BONVOY points for my inconvenience during my stay. I have yet to receive those points to my account!
Business Self
10/10
Exceptional
26 Jun 2023
Mary
Clean and most comfortable hotel but I've ever slept in!!
Friends_and_family Family
10/10
Exceptional
19 May 2023
Kathy
This property is very nice! The Entire Staff were the friendliest and nicest staff that I have had in a motel stay. Helpful, polite and just plain Nuce❤️
Leisure Family
10/10
Exceptional
07 Apr 2023
Katha
Staff was great and accommodating. Everyone we encountered during our brief stay was friendly. Everything was immaculate. Loved, loved the pillows. Slept the best that I have in ages. We would definitely come again. Thank you Residence Inn by Marriott!
Leisure Family
10/10
Exceptional
03 Apr 2023
Coralesha
Great lowland safe location. Nice amenities.
Leisure Family_with_children
6/10
Pleasant
11 Mar 2023
Amber
Did not like the miscommunication between housekeeping and management. Was told our hotel room would be cleaned every other day which did not get done, I called to let front desk know the day it was supposed to be done after being out of our room all afternoon and they said since it was so late in day there was no housekeeping available at that time of day but would get done next day, we were gone every day from around 11-3ish and room wasn’t clean when we got back the day they said they would be sure it would be done, we were out of toilet paper, trash overflowing and talked to housekeeper she said our room was not on her list and rooms were to be cleaned every 3 days?? Had to leave our room after calling front desk to let them know again our room wasn’t cleaned, so they sent housekeeping to clean our room mid afternoonish after we got back from being at mall for a few hours… had to nurse our baby outside of our room in a non secluded area because of miscommunication between housekeeping and management….Also pool is freezing and staff has no way to change temperature felt like maybe 70 degrees in a 65 degree room, our toddler who has never shivered from cold was shivering after 20 min of being in pool. Communication between staff and management needs to be much better. Nice area but would not stay again.
Leisure Family_with_children
10/10
Exceptional
25 Feb 2023
Mary A
None
Leisure Family
10/10
Exceptional
12 Jan 2023
Kristin

This is a find!

Nice new hotel, comfy beds. Huge TV and large kitchenette. Would definitely stay here again. Location is convenient to lots of shopping.
Business
10/10
Exceptional
14 Nov 2022
Karen

Respite from home

We were on a our first venture out since 2019 pre-Covid. I researched for things that were paramount to us. The reviews for cleaniness were first on my list and it did not disappoint. We had a beautiful, relaxing weekend. I would definantly recommend staying here.
Partner
10/10
Exceptional
28 Oct 2022
Dominie

Review

The hotel was very nice and comfortable. We enjoyed the pool and the location was perfect
Partner
10/10
Exceptional
02 Oct 2022
David
The rooms were clean, beds comfortable, USB ports, great breakfast very friendly staff.
Leisure Partner
10/10
Exceptional
26 Sep 2022
Taisla
Everything was amazing!
Leisure Family_with_children
6/10
Pleasant
12 Aug 2022
Barbara
Location is close to shopping and dining. Easy to get in and out of. Breakfast buffet is better than the usual.
We were told to park by the back door for easy access to elevators. Though a sign by the back door said a key card was required to get into the building, everyone walked in and out w/o using a key card/door was not locked. Our room needed minor repairs... the blackout shade was broken and unable to be used, the TP holder was broken so we had to sit TP on the sink, etc. Nothing major but several small things lowered the quality of the stay.
Business_and_leisure
10/10
Exceptional
11 Aug 2022
Jill
Everything was very clean and the staff was very helpful and friendly!!
Friends_and_family Family
8/10
Excellent
15 Jul 2022
Teresa

Good clean stay with laundry facility!

Nice no-frills stay near good eating and a wonderful mall. (about a 5-10 drive) However, I was charged after paying full price on Hotels.com. That's never a hassle you want to deal with after coming home.
Friends_and_family Family
10/10
Exceptional
05 Jul 2022
Howard
Property was in excellent condition and maintain well. Staff was professional, courteous and attentive to the needs of the guests.
Leisure Family
10/10
Exceptional
01 May 2022
Verified traveler

Clean, comfortable, and quiet.

Clean, comfortable, and quiet. Perfect location for us! Everything was great. We'll definitely stay again!
Partner
10/10
Exceptional
28 Mar 2022
Alicia
The employees were very pleasant and super helpful. The hotel room was thoroughly cleaned and santitized.
Leisure Self
10/10
Exceptional
28 Mar 2022
Amanda
A
10/10
Exceptional
19 Mar 2022
KEVIN
Very clean and quiet, staff was great and breakfast was fresh and plentiful.
Leisure Pet
10/10
Exceptional
31 Jan 2022
Molly G.
My husband and I love this property. So close to everything and always clean and quiet.
Leisure Partner
10/10
Exceptional
16 Jan 2022
Allison
You can tell it’s newer.. clean and friendly
Leisure Partner
10/10
Exceptional
03 Jan 2022
Molly G.
Great place to stay! Right off Keystone but nice and quiet!
Leisure Family
4/10
Poor
21 Nov 2021
Frances
Close to what I was there for
Leisure Friends
10/10
Exceptional
27 Aug 2021
robert
Fantastic place to stay
Leisure Partner
10/10
Exceptional
24 Aug 2021
Osvaldo

Drop off kid at school

Great rooms, and proximity to roads to get to the University. Friendly staff though not always in place to help.
Friends_and_family Family
10/10
Exceptional
17 Aug 2021
Verified traveler
Courteous staff, safe area to stay. Work out room, pool and basketball court all fun when traveling with children.
Leisure Family

Location & surroundings

Residence Inn By Marriott Indianapolis Keystone
9450 Counselors Row, Indianapolis, United States

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Residence Inn By Marriott Indianapolis Keystone

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