Name: SpringHill Suites Indianapolis Carmel
Address: 11855 N. Meridian Street, Carmel, 46032, US

10/10

Exceptional

25 Jul 2026

crystal

nice and quiet

6/10

Pleasant

24 Jul 2026

Maritza

The property is in need of updating and maintaining with care. The workout facility was missing weights and was not deep cleaned. Our room had miss matched paint and the door did not completely close. The air conditioner in the lobby did not function. On our last day the toilet stopped working. This made for an uncomfortable stay.

2/10

Poor

19 Jul 2026

Senaida

We waited in line for about 30 minutes to check in. A front desk employee was running back and forth from this property and the Residence inn next door to check in guests at both places. We left for dinner and when we returned I found out our toilet was stuffed up and overflowing. I talked to the front desk employee and she mentioned there was nothing she could do. She couldn’t move me to another room because they were sold out and maintenance wasn’t available. My family and I had to go downstairs to use the restroom in the lobby. Our fold out couch wouldn’t fold out so my kids had to sleep on the floor. An employee brought me a plunger so I could unclog the toilet. We didn’t sleep well and it was not a comfortable stay at all. This was a very different Marriott experience.

Family_with_children

6/10

Pleasant

18 Jul 2026

Barbara

Bed was very uncomfortable. All the breakfast stuff was cleared long before it was supposed to. We had to eat at a restaurant. Lobby and hallways were hot and humid, the air felt very stagnant. Two of us checked in but they gave us one cold bottle of water.

Partner

4/10

Poor

17 Jul 2026

Eric

Sidewalks crumbling. 3 of 4 ice machines out of service. First floor smelled damp. Side access door did not work. Luggage carts small, short, and not provision for hanging clothes. Suite for two couples had only one luggage stand. Hallway carpet frayed at transition points.

New standard for Marriott? Looks like it. Sad. Marriott to be avoided going forward.

8/10

Excellent

15 Jul 2026

James

Everything was good

6/10

Pleasant

07 Jul 2026

Kelly

The front desk staff was very kind and welcoming. However, we were given keys to a room that was already occupied - luckily we noticed pizza boxes in the hall outside the door and heard voices in the room. Otherwise we would have walked I. With our programmed keys to another family. The rooms were very spacious and for the most part appeared clean - otherwise than stains on the couch cushions. We did not visit the pool during our stay but did notice an oily-appearing film on top of the water when we walked by. The perfume / deodorizer used in the hallways was exceptionally strong and a bit bothersome even in the room itself.

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Timothy

Property appears to be in average condition, Rooms good, Pool and ice machines and such in poor condition. Breakfast area was Good and Food was good. Prices in the onsite market were a bit steep.
Staff was great !!!
Parking decent.
Lots of kids, running around, doing local sports tournament stuff.
Need a place to stay and this property filled the bill, would stay again, if necessary.
Thank You

Self

6/10

Pleasant

04 Jul 2026

Christine

The bathroom in our room needed repairs or a complete remodel. Our 3-night stay was crowded and noisy with baseball and softball teams and families. The teens were loud in the hallways well past a decent bedtime. Nobody was enforcing quiet hours - no parents and no staff. The breakfast foods were not replenished often enough. They were out of plates and food the entire 3 hours it was open. Either they could not keep up or there were more people eating breakfast than were booked in the hotel. I do not recommend this hotel for these reasons. The front desk employees were very nice, friendly and helpful.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Dan

Location was very good parking was excellent local diner across parking lot and hotel was older but in decent condition. Great value for the area.

4/10

Poor

21 Jun 2026

Paula

Took us 2 hours to get into a room we could stay in. 1st room had water dripping from the ceiling in the bathroom. 2nd room had water coming in the window, room smelled wet when you walked in. 3rd room had no water issues, but the sheets were too small for the bed.

The other issues was we booked a king bed with a sofa which was also on my confirmation but the only wanted to give us was 2 double beds and a sofa.

After having to try 3 different rooms we did end up with a king with a sofa.

Was a horrible experience.

Partner

2/10

Poor

21 Jun 2026

Scott

Booked months in advance and arrived after normal check in to find they had no room for us. Moved us to a sister property directly in front of them and while I appreciated the full size fridge, was a downsize in the main bed and with no functioning pool.
Never got to stay in the hotel that I reserved and no real reason provided. Assume they overbooked or because we booked through Hotels.com vs. the direct hotel app we were not given a room.
No juice for breakfast and 2nd morning had no hot food which is not good when you have a kid playing in a tournament.
Overall disappointed with the experience and still had to pay the same price.

Friends_and_family Family

6/10

Pleasant

15 Jun 2026

Melissa

I stayed pn a Friday night for a Conference that started at 7:30 am at a neighboring hotel. Breakfast was supposed to start at 7:00 am and I left at 7:15am to find hot coffee and breakfast on my own because the breakfast was not ready. They had always ready and hot coffee in the lobby and it was ice cold in the coffee thermos like it had been there for more than 24 hours. The room was nice and clean but I was disappointed with the only amenity I tried to take advantage. The pool was posted close the whole time I was there. I stayed on the 3rd floor and the ice machine was broken so I went to use the one on the 2nd floor and it had been removed. Hot shower clean room nothing else.

Self

10/10

Exceptional

13 Jun 2026

Anwar

Very clean and excellent hospitality

Business

10/10

Exceptional

07 Jun 2026

Leah

The room was nice and spacious it had everything you need for a weekend and more. The staff was nice and helpful and it was easy to check in.

Partner

8/10

Excellent

01 Jun 2026

Michael

Friendly staff. Facilities outdated but renovations underway. Location not in best of areas given construction

Self

8/10

Excellent

31 May 2026

Kristine

Na

10/10

Exceptional

30 May 2026

Martin

Very clean. Friendly staff. Quiet rooms.

Business

8/10

Excellent

24 May 2026

Danny

My only issue was the TV set up. I disliked swinging the TV side to side to show while in bed or in the living room.

Friends_and_family Family

8/10

Excellent

21 May 2026

Lily

The staff were wonderful and very helpful!
The room and bathroom wasn’t quite as clean as I would have preferred, I’m a little picky when it comes to small things with cleaning, the bathtub could have used more attention, and there were spots of the carpet that looked like they had been missed vacuuming, but it was otherwise acceptable! Thank you!!

Self

10/10

Exceptional

14 May 2026

Christine

Ivhchch

4/10

Poor

06 May 2026

Caleb

I checked in and the first room had stains on the couch and smelled. Manager moved me to another room that had more stains on the couch, stain on the bath tub, and hair in the sink. Wouldn’t give me a refund.

10/10

Exceptional

06 May 2026

Christina

Nice place, nice staff

Self

2/10

Poor

25 Apr 2026

Bindi

Smoke alarm was activated by smoking on property and we were evacuated at 3am - left us with no sleep for the rest of the night because of noise and people not respecting others.
Hotel dis nothing to create peace

Business

8/10

Excellent

19 Apr 2026

Karissa

Building and rooms need to be updated.
The young lady was busting her butt by herself to get breakfast ready in the morning.

Family_with_children

10/10

Exceptional

13 Apr 2026

Steven

Staff was Amazing! All around

6/10

Pleasant

13 Apr 2026

Caesar

Pool/Pool Area overall terrible: loungers and chairs dirty and some destroyed, water fountains dirty and rusty, floor dirty, water.... \"cloudy\" almost light green.

Family_with_children

4/10

Poor

09 Apr 2026

Kelbi

Tired room in need of updating. Bed was extremely uncomfortable.

8/10

Excellent

05 Apr 2026

Klimentina

Value for the money.I didn't like the breakfast,not many options.

Family_with_children

6/10

Pleasant

29 Mar 2026

Jacqueline

Outdated, dirty and smelled. I was greeted with a dirty wrag in front of my door and my room was never cleaned. Breakfast was good.

Friends_and_family Family

6/10

Pleasant

28 Mar 2026

Sarah

Clean room and lobby, everything was great except the bed was very uncomfortable and the pillows were very flat.

8/10

Excellent

15 Mar 2026

Courtney

The hotel staff was kind and welcoming. The hotel felt old & in need of updates. The rooms were clean, but the mattress was worn and it was definitely showing its age. The breakfast was very good with lots of options.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Edward

Your associate who checked me in Friday afternoon was professional and personable.

Self

6/10

Pleasant

10 Mar 2026

India

There was mold on the ceiling in the bathroom in my room. The hallways had a musty smell. I asked if I can check out a day early and was told i have to give a 24 hr notice. I wasnt supposed to check out until Monday March 9th. I asked on Sunday morning at 8 am if I can checkout a day early with a refund and I was told I should have told them Saturday the 7th.

Self

8/10

Excellent

10 Mar 2026

Juan l

Frry

10/10

Exceptional

08 Mar 2026

itsdave

Room appeared to be clean and pretty much was clean - however the couch was somewhat dirty - gross white stain spots. Ceiling in the bathroom above shower needs attention. Hall door at east end did not open with key card late last night. Breakfast staff seamed more concerned about closing than providing food to their guests.. you were pretty packed this Saturday 3-8-26 and guests were still arriving @ 9:45am and buffet was looking pitiful. If you’re only going to serve breakfast until 9:45 than you should specify that. The little food that there did look good. Other than that - check in and checkout was outstanding. Location of the facility was perfect

Partner

2/10

Poor

05 Mar 2026

Tanja

Let me start off by saying stay away!! This building is SO outdated! It takes you back to the 70’s. The carpet is all stained, the elevators take forever, the bathroom has fluorescent lights, the electrical sockets look like they’re about to fall off. It is absolutely awful!!

Self

10/10

Exceptional

01 Mar 2026

Erika

Great stay

8/10

Excellent

01 Mar 2026

Julie

Love this hotel!

Partner

10/10

Exceptional

28 Feb 2026

Denise

Perfect place for the money! Really great staff and the walls seem to be thick enough for some peace. The location is great.

Friends

10/10

Exceptional

27 Feb 2026

Alyssa

Amazing Staff. They were so nice and accommodating! The breakfast was also very good! Very Satisfied with my stay and would definitely go back here if I'm back in Indy

Self

10/10

Exceptional

26 Feb 2026

Janice

The hotel was very clean and the breakfast was good had a good selection of items to eat I had just had surgery that morning and was released from the hospital early so we went back to the hotel and they gave us plenty of pillows and blankets to prop me up on the sofa for the night I would recommend this hotel it’s convenient to food and shopping

Partner

6/10

Pleasant

22 Feb 2026

Andrea

The room was not that clean. Floor not swept and sink dirty

Self

10/10

Exceptional

19 Feb 2026

Julie

The staff was great. Would like to give a special acknowledgment to Brianna & Maisha. They were so welcoming & accommodating. The breakfast was great. The pool was clean & warm. The hotel location is very convenient

Partner

10/10

Exceptional

11 Feb 2026

Gayle

Very clean, free parking, SUPER friendly staff. Nice breakfast. Comfy beds. Good shower pressure.

Self

4/10

Poor

10 Feb 2026

Mette

Room was run down. Toilet did not flush properly. Keys stopped working on day 2. Reception staff seemed brand new and inexperienced

Friends_and_family Family

10/10

Exceptional

07 Feb 2026

Dana

Clean, good location, good staff, good breakfast

8/10

Excellent

21 Jan 2026

Robert

Room goo, but couch was very uncomfortable to sit in. Bed comfortable; room clean.

Leisure Family

10/10

Exceptional

07 Jan 2026

Kathy

Maisha 4-11p shift was outstanding in our check in. Very courteous. Went out of her way to get us hot water for our cocoa. Have not seen this kind professionalism for a long time. Please honor her.

Leisure Friends

6/10

Pleasant

28 Dec 2025

Patricia

Needs a refresh. Bathroom is a death trap for older customers. Only one grab bar, and tub had no flat surface on bottom, and no anti-slip treatment. Very slippery. Tub is not correctly installed, so it holds water even when supposedly drained. There are rust stains in the bottom.
Fan sounds like a concrete mixer when light is on. Floor was not very clean in places.
Carpet by the air conditioner was damp, likely from condensation.
Bed was noisy, metal supports creaked loudly with any movement. Mattress is only adequate. Fortunately, I was tired enough to sleep anyway.
We did not try the breakfast due to our schedule.
Staff were very friendly.

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Erin

The hotel staff was very friendly. The hotel was clean and comfortable. Also conveniently located to the highway and Carmel Christmas Market.

Leisure Partner

6/10

Pleasant

21 Dec 2025

Heather

The staff were friendly and the room was clean. The breakfast was fantastic (greek yogurt, eggs, sausage gravy & biscuits, bacon, waffle machine, toast, oatmeal bar with toppings, milk, juice) and the coffee/tea/hot chocolate bar were outstanding. The toilet in our room kept breaking (would not flush) and my husband fixed it three times. The bed was decent for me, but my husband said it was very uncomfortable and it caused him to be awake most of the night and wake up with back pain.

Leisure Partner

8/10

Excellent

21 Dec 2025

Michael

Overall clean room and hotel. Breakfast was decent.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Dawn

Nice clean room and very nice welcoming staff

Leisure Family

10/10

Exceptional

15 Dec 2025

Marides

Staff was warm and welcoming.

Leisure

6/10

Pleasant

14 Dec 2025

tracy

Tv not working blamed weather for it but it’s working on all other floors.

10/10

Exceptional

14 Dec 2025

RENEE

Staff was very helpful and polite. The breakfast was very good to.

Leisure Family

6/10

Pleasant

30 Nov 2025

Kim

Cold, remote and blow dryer didn't work. They did fix everything quickly

8/10

Excellent

30 Nov 2025

Jamie

Staff was courteous and responsive to our requests. Room was clean. Bed could have been a little better but I think they are updating.

8/10

Excellent

30 Nov 2025

Susan

Jay at the front desk was especially friendly and helpful.

Leisure Family

8/10

Excellent

30 Nov 2025

Lauren

Great friendly staff at this hotel. But the rooms are in bad shape. The bath tub was sunken in the middle and rusted. The water did not drain out. The ceiling fan had black dirt caked on it like it had never been cleaned before.
The breakfast buffet was very good.

Friends_and_family Family

4/10

Poor

27 Nov 2025

Brooke

Outdated - needs new carpeting, flooring throughout. Bathrooms are very outdated for a hotel especially in Carmel. They over booked and were understaffed. They had tons of young sports teams that took up the breakfast area the entire time and the food worker could not keep up with food or coffee.

Business_and_leisure Family

2/10

Poor

23 Nov 2025

Debbie

The breakfast was terrible. Poor quality. The room was somewhat clean. It could have been better. Tub/shower needs updating. The biggest reason for the low rating is because we were with 5 other couples for the weekend. One of the couples was turned away (we all had booked 2 months ago) because they said they overbooked. This is unacceptable. Period. We were all in the lobby because we had ordered pizza for our large group. After they were sent across the street to another hotel, we witnessed 4 other people come in and get checked into their room. This is just ridiculous. We will never stay there again.

Leisure Family_with_children

2/10

Poor

15 Nov 2025

Candi

I had paid for and booked to stay in this particular hotel and had a receipt of that to prove. Once I checked into the hotel. They told me they had no reservation for me and sent me across the parking lot to a sister hotel. I’m guessing the residence in to which I was not wanting to stay there. No explanation no I’m sorry no anything.

10/10

Exceptional

28 Oct 2025

jenni

Place was nice, clean, excellent breakfast, and the staff was outstanding! Highly recommend to others!!

Partner

6/10

Pleasant

26 Oct 2025

Beth

Property is in need of some updating. Staff was very nice, average breakfast. Beds were not very comfortable.

Leisure Family

10/10

Exceptional

24 Oct 2025

andre

Was a great stay. Clean staff friendly

Friends_and_family Family

8/10

Excellent

19 Oct 2025

Wade

Friendly employees

Leisure Family

10/10

Exceptional

16 Oct 2025

Joseph

Spacious room; friendly staff; great parking.

Partner

10/10

Exceptional

13 Oct 2025

Sara

Ed at the desk was super friendly when we checked in

Friends_and_family Family

10/10

Exceptional

10 Oct 2025

Martha

Very nice hotel and great location

10/10

Exceptional

04 Oct 2025

sead

Clean homes, friendly people go to breakfast

8/10

Excellent

03 Oct 2025

James

Good value

Leisure Partner

10/10

Exceptional

03 Oct 2025

Jim

Quiet and nice

10/10

Exceptional

01 Oct 2025

Neil

Clean room. Wonderful and friendly staff. Self parking was a big plus! Beautiful area. Easily accessible to restaurants and dining. Would definitely book again!

Business Partner

10/10

Exceptional

29 Sep 2025

Ashley

Ed and Nikki at check-in were great! Room was clean and staff were friendly. Hotel was very convenient to Grand Park and numerous restaurants.

8/10

Excellent

29 Sep 2025

Kimberly

Property is convenient and it’s easy to get around. 4 min to Market District and some quick service restaurants. Rooms need a makeover. Old and dark but otherwise hotel is great for a quick weekend stay. Everyone was very friendly and helpful.

Leisure Family

6/10

Pleasant

26 Sep 2025

Mario

Breakfast very poor. No fruit. Coffe poor

Leisure Family

10/10

Exceptional

21 Sep 2025

Belinda

Check in was easy and we had no issue finding our room etc.. The only issue we had was the hair and spider in the tub…

Business_and_leisure Friends

10/10

Exceptional

17 Sep 2025

Jesse

Easy parking, clean room, friendly staff

Leisure

10/10

Exceptional

15 Sep 2025

Eric

A little older but kept up nicely. The room was clean, the bed was comfortable - I slept better than normal, breakfast was good.

Business Friends

6/10

Pleasant

15 Sep 2025

Sue

It was overall a good stay. Front desk was great. Needed a plunger and tried to call front desk, phone did not work. Had to walk in pajamas to tell front desk

Leisure Family

8/10

Excellent

15 Sep 2025

Letticia

Pretty decent property. Clean, friendly service. Nice variety of breakfast items. Room was comfortable.

8/10

Excellent

13 Sep 2025

Eileen

Clean. Close to Grand Park.

Friends_and_family Family

10/10

Exceptional

13 Sep 2025

Luciano

Everything

10/10

Exceptional

13 Sep 2025

Nina

Clean, spacious room. Staff very pleasant. Great breakfast!

10/10

Exceptional

11 Sep 2025

John

Clean and comfortable

10/10

Exceptional

08 Sep 2025

Lucy

Lovely staff quickly answered requests. The room was clean but the room cleaning product or deodorizer was very strong. Fortunately allergy pills helped.
Otherwise, we enjoyed our stay.

Leisure Family

10/10

Exceptional

07 Sep 2025

Dennis A.

Clean, comfortable right off Highway.

10/10

Exceptional

06 Sep 2025

Robert

Passing thru to visit family

Great location, room 102 quiet and clean. Breakfast was good. Only suggestion would be it’s time to replace the tub/Shower need’s replaced.

Friends_and_family Family

10/10

Exceptional

06 Sep 2025

Joanna

Friendly staff

Leisure Partner

10/10

Exceptional

31 Aug 2025

Barbara

Very quiet location. Attentive staff. Very clean room. No complaints at all.

Leisure Self

10/10

Exceptional

31 Aug 2025

Joseph

Great staff

Leisure Self

10/10

Exceptional

31 Aug 2025

Bradley

Excellent as always!

Stayed at this location multiple times over the years and it is very consistent. Team is always pleasant and helpful. Breakfast has good assortment of hot and cold options. Lobby and rooms feel clean.

Only issue for this stay was a mattress that may need updating (little sag to the middle) and some staining in the tub.

Friends_and_family Friends

10/10

Exceptional

30 Aug 2025

Jeff

This hotel Is located in a business park which on the weekends makes it easy to park and is quite. There isn’t any restaurants that we saw close by so you have to drive. We would stay here again.

10/10

Exceptional

27 Aug 2025

Andrew

Third time staying here. Absolutely great hotel. It’s my family’s go to when we visit our daughter at school.

Leisure Family_with_children

4/10

Poor

22 Aug 2025

edward

Food not great. Shabby. Desk lamp out. Etc

Business

8/10

Excellent

12 Aug 2025

fanchon

Everything was very good for my one night stay.

Leisure Family

6/10

Pleasant

09 Aug 2025

Nicki

Beds are horrible

Business_and_leisure Family_with_children

2/10

Poor

06 Aug 2025

David

Outside looked like hotel from horror film, burnt out signage. Room smelled like a HS locker room, entire room was damp/wet (beds, linens, carpet). Filthy bathrooms, dirty bathtub. Will not stay at another SpringHill Suites again.

Leisure Family