Name: Wyndham Westfield
Address: 18592 Carousel Lane, Westfield, 46074, US

8/10

Excellent

28 Jul 2026

Steven

room wasclean no breakfastp
maid service onnce every 3 days

10/10

Exceptional

27 Jul 2026

Marjorie

Clean room and friendly staff

6/10

Pleasant

22 Jul 2026

Heather

Upon our arrival, our shower drain smelled really bad. After my son took a shower it was fine, strange. I did notify the front desk. The elevator is slow and shakes and pauses. I went down for coffee the next morning and the creamer was out, no one around to ask to refill. Coffee cups were tiny. Was going to have my son eat the $12 breakfast but at 9:03am they were already packing it up. One room near us was flooded because there was a cord coming from under door and you could hear a fan running in the room. Only one floor had ice when we were heading to our game, it was fun taking the slow elevator to find the floor with ice. The hallways needed to be vacuumed badly. I think the hotel has so many sports kids staying that they can’t keep up with upkeep and maintenance.

10/10

Exceptional

21 Jul 2026

Duane

Great room and friendly staff. Location was so convenient to the ballpark!

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Kelly

Grea

10/10

Exceptional

16 Jul 2026

Christin

Great location, super clean and easy to get to anything you need

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Nicholas

Staff was friendly overall it was okay - room wasn't clean. Stuff on the walls and ceiling. And there were lipstick marks on my sheets.

Self

10/10

Exceptional

15 Jul 2026

Molly G.

Everything was good. We would stay there afgain.

Partner

10/10

Exceptional

15 Jul 2026

Jordan

Loved my stay! Definitely recommend the deluxe suite. It was super comfortable!

10/10

Exceptional

12 Jul 2026

scott

Close to the Monon bicycle trail that we love to ride

Partner

10/10

Exceptional

11 Jul 2026

Dawn

Liked the proximity to Grand Park. Very nice, spacious rooms. Clean and updated.

Family_with_children

2/10

Poor

11 Jul 2026

Vicki

This was the most unwelcoming hotel I have ever stayed in.

Partner

10/10

Exceptional

08 Jul 2026

Ruben

Great property for baseball tournaments.

10/10

Exceptional

07 Jul 2026

Sarah

Great location when you are playing sports at grand Park! My only issue was the Breakfast ended way too early. When you have a bunch of kids playing sports, it would be better to extend your breakfast hours!

Family_with_children

10/10

Exceptional

07 Jul 2026

LEAH

The staff was very accomodating!

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Beverly

Everyone was so nice! It's very convenient to Grand Park. Our car wouldn't start & the desk was able to help us by getting her personal portable charger! Above and beyond service!

Partner

10/10

Exceptional

05 Jul 2026

Hannah

Very clean and rooms were super comfy.

Family_with_children

10/10

Exceptional

03 Jul 2026

amanda

Clean hotel both rooms and facility. Very nice rooms with space and comfortable beds. The pool was down which was a bummer.

Friends_and_family Family

4/10

Poor

02 Jul 2026

Jennifer

When I arrived almost 2 hours after check-in, they informed me my room was not ready and put me in a different room. I don’t think I should be told check-in is at 3pm but not have the room ready by 4:30-5pm.

Partner

10/10

Exceptional

30 Jun 2026

Lincoln

The only thing that was less than perfect was the dirt that had been tracked in. it looked like it was the same for more than 24 hours. The cost of the snacks in the canteen area was prohibitive. No charge for coffee was nice.

Self

8/10

Excellent

29 Jun 2026

Mildred

Best location of you need to be at Grand park. Beautiful and very well maintained. Lovely lobby area. Only challenge is the \"modern\" style shower which is open concept (essentially open door area) which we expect is the rationale for low water pressure.

Family

10/10

Exceptional

28 Jun 2026

Vanessa

Clean and convenient

Family_with_children

10/10

Exceptional

27 Jun 2026

Jeff

Clean & friendly staff! Easy parking!

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

John

Food and drink prices are very expensive. The rest of the hotel is exemplary.

Family_with_children

10/10

Exceptional

22 Jun 2026

Lindsay

Extremely satisfied with everything.

Self

2/10

Poor

22 Jun 2026

Aaron

Made an accident reserving property on the wrong day. Showed up 30 minutes later at property to find out I had made the mistake. Wyndham refused to let me change/cancel even though I still booked a room and stayed there that night. I'll never stay at another Wyndham. Awful customer service.

4/10

Poor

19 Jun 2026

Kathryn

The room never got cleaned on our 4 day stay. I even called after day 2 and asked for it since there was a note they wouldn’t come clean. I would get towels and that was it. No trash or beds made. I would have to set the trash outside. The pool was closed and we weren’t aware. Never in my life have I ever had to pay for late check out especially after a 3, 4 day stay. I was declined free early check in even though our room was ready.

Friends_and_family Family

6/10

Pleasant

15 Jun 2026

Laurie

The bed was comfortable and you had everything you needed however there was not a smart tv for streaming, you can hear the people above you walking, and they do not offer a late checkout.

Partner

2/10

Poor

12 Jun 2026

Chelsea

The pool was freezing and there was clear signs of water damage and mold in the ceiling above the pool. Everything else was good the pool was just very horrible.

Family_with_children

10/10

Exceptional

28 May 2026

Jeff

The bar was fun after our meeting and the breakfast was very good!

Business

10/10

Exceptional

27 May 2026

Christopher

Clean

10/10

Exceptional

26 May 2026

Chrissy

Nice clean room, friendly staff, bar was a plus , highly recommend

Partner

10/10

Exceptional

25 May 2026

Jay

*

Friends

10/10

Exceptional

24 May 2026

Cynthia

The bar was great. I wish the Wyndham would do something qbout the terrible couches in the rooms. They need to be r signed for comfort and functionality.

Partner

8/10

Excellent

23 May 2026

Cynthia

Our room was very clean and the staff is great. Bar was pleasant.
The lighting in the rooms is wanting. There are no floor lamps. Likely that is by design, but either floor lamps or in-ceiling lighting are needed.
This hotel is not old, but shows its wear as many sports playing familiies stat hereand are perhaps rough on surfaces.

8/10

Excellent

21 May 2026

Sherri

Clean modern room. Happy no carpet.

Partner

10/10

Exceptional

19 May 2026

John

Everything was very nice.

Partner

10/10

Exceptional

19 May 2026

Patricia

Staff was excellent when we forgot items and called the hotel in a panic. Items were located and held till we returned to retrieve.

Partner

10/10

Exceptional

12 May 2026

Linda

We stayed one night at the Wyndham Westfield and were very happy with our experience. The hotel was clean, comfortable, and offered great value for the price.
Everything met or exceeded our expectations. We would definitely stay here again and recommend it to anyone looking for a comfortable and affordable place to stay in the area.

6/10

Pleasant

11 May 2026

Jerry

Room was clean but very dark. Poor lighting

Self

10/10

Exceptional

06 May 2026

Marcel

Place was very up-to-date and modern. Also floors are wood which is nice.

Self

10/10

Exceptional

05 May 2026

Richard

Everything was great

Self

8/10

Excellent

05 May 2026

Cheryl

Nice modern room but lighting is minimal in the evening. Unable to access the shower body wash due to an obvious bottle with a broken pump .

Partner

4/10

Poor

01 May 2026

Dorinda

We flew in Wednesday night, checked in, and headed to our room. On the way to the 2nd floor, the elevator shook so badly it felt like it was having a seizure before stopping. We got to the room around 11pm, just wanting sleep, and found the layout odd—the bed in the middle with a pony wall, a desk on the other side with no chair, and confusing light switches. The room was clean and the bed comfortable, though.

The next morning, the shower was frustrating. The glass didn’t keep water off the bathroom floor, the valve had to be turned all the way hot just to get lukewarm water, and the pressure made it hard to rinse long hair.

Night two, we planned to visit the bar/restaurant, but at 5:50pm it wasn’t open. Oddly, there was a large sign about being courteous and complying with staff or risk removal. Unfortunately, that didn’t seem enforced. At 1:30am we were woken by teenagers running and screaming in the halls. The front desk answered (From my cell because ther phone was broken) but did very little, and the front desk attendant could barely be heard because the parents of those kids were partying in the lobby (loud and obnoxious).

The morning breakfast is not complimentary and had a welcoming notice that said $15 per person & you can only go through the line once.

Needless to say we won’t be staying here again!

Partner

10/10

Exceptional

30 Apr 2026

derek

Stayed here for business on April 29, 2026, and had a great overall experience. The room was very spacious, clean, and well-kept. You can tell they put effort into maintaining the interior—it felt comfortable, nicely decorated, and welcoming after a long day.

They also offer free coffee in the morning, which was a nice touch and convenient when heading out early.

There isn’t a lot to do in the immediate area, but I felt safe throughout my stay, and it was quiet enough to relax and get work done.

My only suggestion would be to give a bit more attention to the exterior. It looks like it could use some cleanup and minor upkeep, as it’s starting to appear a little run down. That said, once you’re inside, it’s a completely different impression—in a good way.

Overall, I’d definitely recommend staying here if you’re in town for business or just need a clean, comfortable place to stay.

Self

10/10

Exceptional

28 Apr 2026

Oliona

Good

10/10

Exceptional

28 Apr 2026

YIN-FANG

Good staffs

10/10

Exceptional

27 Apr 2026

Cindy

We had no problem with late checkin.

Partner

8/10

Excellent

12 Apr 2026

Matthew

Clean fresh room. Quiet sleep period.

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Catherine

Conveniently located, way too expensive for what’s offered. Awful breakfast costing $15/person, room lights are very dim, no maid service if not staying 3+ nights, no vending machines for drinks.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Jennifer

Very nice and clean. Nice staff

Self

10/10

Exceptional

08 Apr 2026

Genesis

Excellent

Partner

8/10

Excellent

08 Apr 2026

Polly

The breakfast buffet was not worth the $15. Most other hotels would offer it for free.

Partner

10/10

Exceptional

06 Apr 2026

Kam

Great!

8/10

Excellent

06 Apr 2026

Allison

It is always hard when you are staying as a single family on a single night when a big group is also staying in the hotel. Parts of it are great: fun vibe in the common areas at night...super festive. The group of tween/teen boys who \"ding dong ditched\" us at 2 am, however, was not great. You never know what people have planned the next day and how valuable a good night sleep may be for them. If the staff could find a way to enforce the quiet hours a little more effectively, that would be my constructive observation and suggestion.

8/10

Excellent

06 Apr 2026

John

Clean room. Took a long time for the water to get hot. Staff was very friendly and helpful. We recently stayed at an Avid and Holiday Inn Express and this was far better!

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Kim

Shower could have been cleaner. Build up around shampoo and soap and in the corners.

Friends_and_family Family

8/10

Excellent

02 Apr 2026

Theresa

Very Clean property

Self

6/10

Pleasant

29 Mar 2026

JOHN

Front desk staff was friendly. The rooms were 8 out of 10 clean. Chairs in the lobby were about a foot off the floor. Makes it very hard to get in and out of. But the worst of all was the lighting in the rooms. I don't understand it with all the lights on the room was very dark except for the doorway. Overall just a little below average motel.

Business

6/10

Pleasant

24 Mar 2026

Crystal

Rooms were clean, but the pool area was moldy and gross

Family_with_children

10/10

Exceptional

24 Mar 2026

Jennifer

No

Business

10/10

Exceptional

23 Mar 2026

Kaylee

Everything was clean and very friendly

Business

8/10

Excellent

22 Mar 2026

Karissa

Rooms and bathrooms were clean. Beds comfy.
Would’ve liked breakfast included.
The bar was closed on the Saturday we stayed. It was a little disappointing.
Other than that clean rooms and clean area are always a plus

Family_with_children

6/10

Pleasant

22 Mar 2026

Matthew

Clean room, facilities are nice and clean. I will stay there again. Really disappointing that the restaurant and bar was closed. Also disappointing there didn’t seem to be free guest coffee in the morning.

8/10

Excellent

19 Mar 2026

Valerie

Our room wasn't ready when we arrived and it was 10 to 4 and check in is 3. The staff manning the desk when arriving could be more welcoming. How about a smile and welcome to wyndham or such. It was off putting when you are made to feel that it was our fault and we were an inconvenience that we had to wait for our room to be ready. I can't fault the cleanliest or the accommodations they were great.

Partner

10/10

Exceptional

14 Mar 2026

Sharon

Great staff

10/10

Exceptional

13 Mar 2026

Heather

Staff was friendly, room was clean, bed was comfortable. Nice 2 day stay while in town for college baseball games.

Partner

6/10

Pleasant

05 Mar 2026

Paul

This was the second time we stayed here. First time was great, this time not so much. The hotel was without hot water for two days and we received no response or compensation for the issue. Not ideal not to have showers for boys during a basketball tournament. Not including the fact my wife was not to happy as well. Will probably find somewhere else to stay next year.

Friends_and_family Family

6/10

Pleasant

04 Mar 2026

Michelle

The pool was out of order half our stay and that was a huge part of choosing this hotel. Our shower ran cold water the entire stay. The hotel ran out of coffee for our room the entire stay. The staff was not very pleasant in regard to accommodations. We requested a late checkout, they rudely said no. We requested to utililize the pool for a couple hours on our checkout day because we didn't get to our 1st half of our stay and they rudely said no unless we paid additional fees.

Family_with_children

10/10

Exceptional

03 Mar 2026

Jennifer

Limited hours on food & drink. Veey isolated from \"town\"

Self

2/10

Poor

01 Mar 2026

Shubin

There was odor of natural gas, smoking, and baking in the room and facility. Front desk staff said they couldn’t help until a manger came the following day. We checked out one day early and went to another hotel. Not family friendly at all. I think I should be refunded the second night since we did not stay due to poor quality of the facility.

Family_with_children

6/10

Pleasant

27 Feb 2026

Bryce

Cold shower

4/10

Poor

26 Feb 2026

Matthew

Wife checked in for us, they said they couldn’t find reservation. There was a misunderstanding due to a prior cancellation. Our reservation was a legitimate one, the complaint is not about the reservation status, but more about how they treated my wife. They made her feel like she was in the wrong, that she was being done a favor by being given the room that we had booked, and that the only reason why that was happening was because they wanted the revenue, and that she had called me and put me on speakerphone. The person working for the hotel could tell that I was ready to stick up for her, and he offered a room that he previously could have given her without all of the drama. Not happy at all with this experience, if you are a husband make sure your wife does not check in by herself because these guys will try to take advantage other good nature.

2/10

Poor

24 Feb 2026

Brooke

Very large area of Black mold on the wall in pool area Green algae all over pool. No hot water in shower.

Friends_and_family Family

6/10

Pleasant

23 Feb 2026

Ashley

The pool was closed and the only reason we found out is someone heard us talking to my toddler niece about going swimming. We were offered breakfast vouchers but the breakfast buffet was absolutely horrible with hard as rock eggo waffles, luke warm sausages, and no real fruit options. The elevator was also terrifying and we would have taken the stairs had we’d known where to find them. The room itself was fine.

Family_with_children

10/10

Exceptional

13 Feb 2026

Larisha

Room was very clean and the beds were comfortable.

Friends_and_family Family

10/10

Exceptional

13 Feb 2026

Carolyn

Courteous staff at check in. Only issue would be to install Smart TVs.

Leisure

10/10

Exceptional

09 Feb 2026

Lorri

Clean room, nice staff.

Friends_and_family Family

10/10

Exceptional

07 Feb 2026

Deshanee

Clean and front desk was so nice beautiful hotel

Business_and_leisure Family_with_children

8/10

Excellent

04 Feb 2026

Paul

Clean room, kind staff

Partner

8/10

Excellent

03 Feb 2026

Milton

Great customer service.

8/10

Excellent

02 Feb 2026

Jane

Our room was clean and the desk staff was friendly and welcoming.

Business

10/10

Exceptional

02 Feb 2026

Kevin

Everything's great every time.

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Shalamar

Room was neat and clean. Hotel was very welcoming and breakfast was great

Business_and_leisure Family

10/10

Exceptional

01 Feb 2026

Fatma

Nice clean

10/10

Exceptional

29 Jan 2026

Lynn

Clean

Friends_and_family Family

10/10

Exceptional

28 Jan 2026

Joseph

Everything was great

10/10

Exceptional

27 Jan 2026

Mary

I would definitely stay at the Wyandham again. The room was very clean and the housekeeping staff very accomodating. The coffee which is available all day is Starbucks.

10/10

Exceptional

26 Jan 2026

Heather

The location was easy to get to so many amenities have been built within this last year! Clean rooms and wonderful staff

8/10

Excellent

25 Jan 2026

Sharon

The room was clean. Staff was friendly.

Friends_and_family Family

8/10

Excellent

18 Jan 2026

Mekisha

Staff was courteous. Hotel clean & beautifully decorated. No breakfast. Finding light switches was like a game of hide & seek. The shower pressure was like showering under a sprinkler. I enjoyed my stay

Leisure Family

4/10

Poor

14 Jan 2026

Gwen

The front staff was polite, but my overall experience was disappointing. I responded through the app requesting to remove the last night from my booking but never received a response. I assumed the request had been handled. When I checked in on Friday, I again explained that I planned to checkout on Saturday, not Sunday, but was told nothing could be done. As a result, I was charged for a night I did not use, which was extremely frustrating.

Additionally, the lobby bathroom was in poor condition. Several stalls were unusable due to toilets not flushing, leaving visible waste. This area clearly needs more attention and maintenance.

10/10

Exceptional

12 Jan 2026

Teresa

Very clean and spacious room. Friendly staff. Comfortable bed. Easy to find. Highly recommend and will stay here again!

Business_and_leisure Self

10/10

Exceptional

10 Jan 2026

Tari

Clean rooms, everyone was friendly. Will stay again.

10/10

Exceptional

07 Jan 2026

pamela

We were not disappointed upon our arrival. The hotel was clean and spacious. Staff was friendly and courteous. The shower design is a bit weird; water splashes out onto the floor making us feel that we had to wipe up the water so as not to slip. Oh well.

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Katrina

Toasty warm when you walked in the entrance doors from the cold January air outside! Well lit outside the building!

6/10

Pleasant

04 Jan 2026

Zachariah

The room was nice and the vinyl flooring seemed like a step up from most hotels' carpet. The room was pretty chilly on a windy day, likely due to the wind blowing directly at our window so we had to crank the heat up quite a bit. The fridge was small and didn't stay very cold. The staff was not very helpful during our stay. We asked the desk if we could get water from the restaurant to fill our water bottles and they said we could, but when we went over and asked the bartender (who was sitting using their phone and there were no customers) they told us we could just fill them up at the drinking fountain (which had no bottle filling station). The biggest downside was that we \"couldn't\" use the pool the 4 nights we were there, which we were planning to do with our young kids. The pool was open, but the first night we noticed what appeared to be sand in the pool and the door to the chemical storage was slightly open with caution tape over it. We asked the front desk when it would be cleaned and specifically mentioned the sand and they said they would ask someone to clean it the next day. We continued checking throughout our trip and the sand remained, plus we weren't confident of the chemical situation since anyone could access it. The location was nice and close to many restaurants, the room was cheap and overall nice, but if you're looking for a place with a clean pool or helpful staff, this hotel could use some work in those areas.

Friends_and_family Family

8/10

Excellent

03 Jan 2026

Michael

Just ok

10/10

Exceptional

01 Jan 2026

Mayur Vinayak

We were pleasantly surprised by how clean this hotel was — everything felt almost brand new. Our room was spotless and well maintained, and the overall property felt safe and welcoming.

Parking is free and available onsite, which made things very convenient. Breakfast is offered for a fee; we didn’t try it, so I can’t comment on the quality.

The location is excellent, with coffee shops and restaurants nearby, all within a short drive. The staff was friendly.

Overall, a great experience and perfect for a comfortable, worry‑free stay.

Leisure Family

10/10

Exceptional

28 Dec 2025

jose

The bartender was friendly and talkative, which I appreciate. The property was amazingly.