Holiday Inn Exp & Sts - North Carmel / Westfield

United States , Indianapolis - IN
CARMEL, 15131 Thatcher Lane
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100 reviews shown

10/10

Exceptional

12 May 2026

Agny

I definitely enjoyed everything and the location is my favorite part.

Family_with_children

6/10

Pleasant

12 May 2026

Mang

The room was hot. We had to open the window for cold air but then we had to listen to all the city noise. They only provided two bath towels and they took the ones we brought from home. The lady by the name of Touria was EXTREMELY rude. I parked my vehicle in valet and asked for three nights of valet parking. The next morning we needed our vehicle for our tour and she said, “if you take your vehicle out, we will charge you again”. I was like, “why are you going to charge me again? I paid for three nights of valet at $80 per night? Why can’t I take my vehicle out? She said, “people here in New York use public transportation, they don’t drive so don’t take your car out!” I was thoroughly confused. I called back when I returned from my daily activities to make sure I was only charged for 1 night. After she was yelling at us, I told her she was extremely RUDE and she doesn’t understand English, she finally said valet is charged daily and there are no in and out privileges. I told her the hotel better only charge me for one night and I ended up using the parking garage across the street which only charged me $70 a night and we were able to go in and out. Touria needs to be retrained on how to speak to paying customers. She should not be in the hospitality department if she continues to speak to people the way she spoke to the four of us. We are not stupid and we are Americans who speak English fluently. Won’t recommend this hotel if she still works there.

Family

10/10

Exceptional

12 May 2026

Damarys

Breakfast fresh, friendly staff bathroom room not was very clean

Friends

10/10

Exceptional

11 May 2026

Oscar

Staff was very helpful. Our room clean and the breakfast was great. Definitely staying in this hotel when Im back in NY.

Partner

10/10

Exceptional

10 May 2026

Luis

Great location, love the place. Good breakfast

Partner

10/10

Exceptional

09 May 2026

Greg

Breakfast was very good And many options

Partner

2/10

Poor

09 May 2026

Chloe

1. Every single mattress has springs sticking out of it. I had to sleep with a pillow under my back. 2. They moved us rooms 4 times and each room had an even bigger issue. They should've made it right the first time we asked to be moved. 3. Staff were so unhelpful, management was rude. One of the rooms they moved us to was freshly painted and we got black paint all over our nice dresses we tried to hang up in the closet. The management said \"you didn't smell the paint?\" Why would they put anyone in a room with a freshly painted closet that was BLACK. We sent photos to Expedia and management is ignoring Expedia requests for refund. Also the AC units in room all have black ashes flying out when turned on. I felt like I was in a homeless shelter. We would've loved to go somewhere else but they refused to give our money back. OR a receipt! Do not stay here!! The maids also ignore the \"do not disturb\" signs and banged on our door at 8am to clean multiple times. It's an absolute horrible stay and they should be shut down.

Family

8/10

Excellent

07 May 2026

Christine

AC was cold. Breakfast wasn't bad

10/10

Exceptional

06 May 2026

Warren

Had a great stay. Staff were always friendly and accommodating. Breakfast was great and always well replenished. Rooms were very comfortable and clean.

Family

8/10

Excellent

05 May 2026

Brittany

Staff was nice and helpful. The only issue we had with our stay was the elevators. Sometimes you would have to wait for a long period of time.

Friends

2/10

Poor

04 May 2026

Irvin

Very filthy hotel. Staffs are rude. Will never go there again!

Family_with_children

8/10

Excellent

01 May 2026

Larry

The rooms were fine. Elevator wait was long sometimes. Breakfast was ok. Staff was real good. Location was great.

Partner

6/10

Pleasant

01 May 2026

Christopher

Not great and very poor selection for gluten free. Safe didn’t work, lift poor as often didn’t stop at our floor AC unit was very loud room clean but outdated

Partner

8/10

Excellent

01 May 2026

Mourad

Close to subway station and most interesting places to visit.

8/10

Excellent

01 May 2026

Eileen

El desayuno es tan básico que a penas hay opciones. No se ve ni apetitoso ni de buena calidad. En general el personal es poco empatico.

Family

4/10

Poor

30 Apr 2026

Jeffrey

Box spring mattress was broken on one of the beds and mattress wasn’t comfortable on both beds, I asked for a discounted rate because of the beds and just got a sorry that happened to you.

Family_with_children

8/10

Excellent

30 Apr 2026

Susan

Good breakfast, hospitable staff, functional and relatively quiet room, especially for NYC.

Partner

4/10

Poor

30 Apr 2026

NDEYE ANNA

Too much noise.

Self

6/10

Pleasant

30 Apr 2026

Kimberly

Decent hotel nearby all the action in times square. No frills, free breakfast, and some free snacks and drinks in the lobby. The room was small but clean and decent. The elevator was extremely unreliable and got stuck a few times. Be ready to go up and down the stairs to your room! Not a good place for disabled folks to stay.

Self

6/10

Pleasant

29 Apr 2026

Sachiko

House keeping never showed up for our 3 nights stay / breakfast run out of sausage and eggs a little after 7 am I told a staff but no refills showed up / card key stops working every time we went out we had to go back to the front desk to recharge every single day/ staff were all friendly and helpful/ the destination fee to pay at the hotel went up more than I was informed from Hotels.com at the reservation because the hotel updated their fee recently and didn't honor the price I was informed./I wish there was a small table and one more chair for eating takeout food but I know the room space was limited.Other than that , I think this hotel is ok as a budget hotel. Great location where just 15 minutes walk from Amtrak station and theaters and restaurants are right there. A lot of free / welcome goodies like water bottles, snacks, and fresh juice./ I don't mind to come back here to stay again

Partner

10/10

Exceptional

28 Apr 2026

Daniel

All Good

Self

4/10

Poor

28 Apr 2026

Louis

Good breakfast
Terrible elevator
Drain in sink not working they failed to fix it

Self

8/10

Excellent

27 Apr 2026

Dana

very nice staff

Family

8/10

Excellent

27 Apr 2026

Barbara

The snacks were great. The shower was excellent. The staff was nice and freindly. The only issue was waiting a long time for the elevators.The location was great close walking distance time square.

Family

10/10

Exceptional

27 Apr 2026

Christian

It was great

8/10

Excellent

27 Apr 2026

Beverly Anne

Breakfast was hot with pancakes, eggs, hashbrowns and sausage as well as oatmeal, bagels and bread. Cold options included fresh fruit, cream cheese, yogurt (some days), milk, and cereal. Staff were attentive. Dining area was crowded and elevator service was congested. Adding on 1/2 service till 10.30AM might lighten the load of residents in the 9-10AM period. Coffee was fresh and good strength.. Room was clean and cleaning staff attentive to guests' needs. Since we stayed for 2 weeks we did not require daily cleaning service, but we often needed to ask for fresh towels, cloths, etc as well as paper supplies. It was difficult to get tissues. Need to keep adequate stock. We waited 4 days which was not good. Trash was dealt with daily as we placed it outside our door along with recyclables. That worked well. Elevator service was good except during breakfast hours when all guests were using elevators. Maintanience staff was most responsive. Thank you for a good staff in all these expected and necessary services.

Partner

8/10

Excellent

25 Apr 2026

Shannon

Very conveniently located. Kind helpful staff.

Self

6/10

Pleasant

25 Apr 2026

Azadeh

It was so hard to use elevator, for 34 floors they have two elevator. At morning always we had problems to catch the elevator and we should come down with stairs luckily we were on 6 floors imagine if we were on the higher floor

Friends

6/10

Pleasant

25 Apr 2026

Zephora

Excellent location.
Walking distance to most tourists' must see spots, easy access to subways.
Bottled water so generously available at front desk. Very pleasing reception staff. Easy check in & check out.
Bfast tho can use improvement. Stayed there for 4nyts & bfast was the same exact fare daily. Tiny bfast space. Best to get ur food early.peak time starts 830& place gets super tight. Be prepared for delays due to elevator availability. Allow at least 10mins before a lift opens at ur floor.

Partner

10/10

Exceptional

24 Apr 2026

Yanalee

A mi familia y a mi nos encantó el hotel todo excelente volvemos

Family_with_children

10/10

Exceptional

24 Apr 2026

Nikki

The STAFF!!!!!! Every staff member at this location was pleasant. It did not matter the shift, the time of day/night, I mean everyone was so kind. It was so crowded and so many people checking in and out this week around the same time and everyone employed was willing to help in any way with whatever need. I would stay here again just for the hospitality. The location was great, the room was clean, the AC worked amazingly! Good snacks to purchase. Water and chips at the front desk. I don’t typically type hotel reviews but this one deserved it. Thank you so much!

Friends_and_family Family

8/10

Excellent

23 Apr 2026

Swetha

Nil

Friends

8/10

Excellent

23 Apr 2026

Cheryl

The property was clean, in a good location and offered a complimentary breakfast.

Family_with_children

8/10

Excellent

22 Apr 2026

Robert

Stayed here for a few nights and had a really solid experience overall. The room itself was on the smaller side, but it was clean, comfortable, and well-maintained—which is honestly what matters most in NYC.
One thing that really stood out was the complimentary hot breakfast each morning. It was convenient, well-stocked, and a great way to start the day without having to hunt for food right away.
I also want to give a special shoutout to the manager, who went above and beyond by providing us with a mini fridge upon request so we could properly store my son’s medication. That level of care and responsiveness made a big difference for us and didn’t go unnoticed.
Overall, a great stay with friendly service. Would definitely consider staying here again.

Family_with_children

6/10

Pleasant

22 Apr 2026

Paul

Location good. Breakfast was rubbish. We eat out most days. Lifts failed regularly.

Family

10/10

Exceptional

21 Apr 2026

James

Great location

Friends

8/10

Excellent

21 Apr 2026

Terri

Breakfast was great. We had 2 rooms. In one room the thermostat was not working and the temperature dropped from 67 to 60 in that room and it was cold. Otherwise, nice clean room.

10/10

Exceptional

21 Apr 2026

Carla

Being from a small town and not expecting anything fancy, it was perfect for a one night stay. Upper floor was very quiet.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Gowrishankar

Great price for the location, Large Breakfast spread with multiple options, Clean rooms

Friends_and_family Family

8/10

Excellent

21 Apr 2026

MUKESH

Staff was very helpful. Continental breakfast included, closed promptly at 10am.
The property is old and the rooms are pretty small.. we were family of 4 and had 2 double beds and there wae no moving space at all. Had selected city view but there was not much you could see. Don’t know how the other no view rooms were so I would not care next time if there was a view and pay extra. I’d rather pay for bigger room than the view. There’s no fridge fyi. Staff was very helpful and were able to suggest if we should walk or take the uber or the train, that helped us a lot for our 2 day stay. Will likely pick this one again for the price.

Family_with_children

6/10

Pleasant

20 Apr 2026

Heather

If you’re trying to get out in the morning via the elevator, expect to wait a WHILE. With only two small elevators, they are not equipped to hall the amount of people they have staying at the hotel at any given time. Other than that, the hotel was relatively clean. Most of the ice machines were broken, but the ac worked fine.

Friends

8/10

Excellent

19 Apr 2026

Linda

Hotel is in an excellent location, don’t be put off by the facade! The building is tired but rooms were spotlessly clean and well appointed. There are 36 floors and 6 rooms on each floor. The most enormous bed and I have to say it’s the most comfortable bed I’ve ever slept in in a hotel. Big, bouncy pillows and immaculate bedding. Towels, flannels, bath mat were changed every day regardless of whether they’d been used. Dove shampoo, conditioner, shower gel, hand wash and body lotion is provided in big bottles. An ice bucket is provided with ice machines on a few floors. A coffee machine with pods is beside the bed. Alarm clock, hairdryer, tissues, iron and ironing board and a free to use safe are also in the room. There are only two lifts and we did have to wait a while at breakfast time but never at other times. In reception there are bottles of water, packets of crisps and fresh cookies in paper bags that you can help yourself to. Breakfast was like a cattle market, a tiny breakfast room with plastic chairs and tables and not a huge selection but it was very tasty. The reception staff were fairly helpful, however we arrived at midnight and they took a security deposit for each of the 3 identical room I had booked, different amounts, $225 to $165 but no reason why they were different. They couldn’t provide a receipt for these and when we checked out and I asked for them to be refunded to my card she said it wasn’t anything to do with the hotel. I’m praying I get it back!!

Friends_and_family Friends

8/10

Excellent

19 Apr 2026

Travisa

Clean room
Staff
Breakfast
Air conditioning

Partner

8/10

Excellent

19 Apr 2026

Miriam

The room lacked a refrigerator and microwave.

Family_with_children

2/10

Poor

18 Apr 2026

Tevaneil

This place need

2/10

Poor

17 Apr 2026

Camille

Pros: A place to rest your head after a long day. Cons: this hotel has many issues. The appliances are outdated. The breakfast is terrible nasty, dry pancakes, nasty eggs, hot juice with no ice. I went to the front desk and asked Mrs. Touria about ice for juice and she told me that i should go on the 35 floor for ice if i want ice in my juice. I had to be playing Plumber on the toilet that was keeping me up all night. Mr. Williams lacking customer service, I was talking to him and he had his black comb , combing his beard in front of the desk while talking to me. He had bad attitude and doesn’t give you a chance to explain my concerns. Mr. Ricardo was a breath of fresh air, very pleasant to talk to, always smiling and very professional. The elevator is very slow, bathroom dirty with brown dirty marks on wall. I will never come back to this hotel, the Hyatt hotel beside you all is where I’ll be staying going forward. This hotel doesn’t have any type of class, they are no competition for the other hotels around them. Not happy!!

Family_with_children

10/10

Exceptional

17 Apr 2026

Claude

Great spot. Nearby a lot of places you want to see in NYC and can walk as well and safe. Only thing is breakfast can be a little crowded.

Self

8/10

Excellent

17 Apr 2026

Todd

Elevators are completely inadequate to handle the traffic. Long waits for elevators was my only complaint on an otherwise perfect stay.

I would probably stay there again.

Family

8/10

Excellent

17 Apr 2026

EMMANUEL

Not to bad but very busy place

Partner

4/10

Poor

16 Apr 2026

Jiraporn

This time, the staff seemed unwelcoming—they weren't friendly at all.

4/10

Poor

15 Apr 2026

raquel

Front desk lady Touria was passive aggressive and rude. Not clear with directions.

4/10

Poor

14 Apr 2026

Carmen

It was buffet. If you didn’t get it when it came out, you’re eating cold food. The fan would be cold when it was cold out and turn off when it was hot out. Unbelievable!!

Self

8/10

Excellent

14 Apr 2026

Carmen

The attention of the reception ladies was excellent, very friendly and always smiling. The room was fine, but the bathroom made a lot of noise in the air, even when everything was off. The breakfast was very good, many things to choose from and fresh.

Family

8/10

Excellent

14 Apr 2026

Emma

Decent room but could do with some TLC. Breakfast was challenging both in terms of finding somewhere to sit as well as the offerings. If you want coffee and cereal you should be ok. We chose to go out for breakfast as NYC has so much choice.

Partner

10/10

Exceptional

13 Apr 2026

Sarah

This is a great find if you're coming to NYC for the first time, or are on a budget. It's right in the heart of Manhattan and all the subways. There's a warm, free breakfast for you to fill up before spending $$$$$ on other NYC meals. The room is simple, but clean. Heater was great.

Business Partner

10/10

Exceptional

12 Apr 2026

Marcus

Parking was high on Expedia

Self

8/10

Excellent

12 Apr 2026

Troy

The breakfast was really good. Customer service was excellent.

Partner

10/10

Exceptional

12 Apr 2026

Norma

The staff is incredible! They went out of their was to make me feel comfortable & happy. My room was always very clean. Location is ideal!

Self

8/10

Excellent

11 Apr 2026

Annette

Rooms are a little dated and walls paper thin but location to times square was excellent. Breakfast buffet was manic with not enough seating but it was spring break

Friends_and_family Family

8/10

Excellent

10 Apr 2026

Lloyd

Great breakfast

Friends

2/10

Poor

10 Apr 2026

Joshua

Bed was caved in. Wasnt comfortable. Bugs in the shower. Elevator didnt work.

Partner

2/10

Poor

08 Apr 2026

Rocel

This was the worst Holiday Inn I have ever stayed at. From the moment we checked in, the staff were impolite and unwelcoming. When we requested a room change, everything became disorganized and the situation was handled poorly. The air conditioning in our room did not work properly, and the hotel looked completely different in person compared to the photos online.
The building itself is very old and poorly maintained. During breakfast, if you arrive a bit late, there is hardly any food left. Even the elevator was often overcrowded, making the stay uncomfortable.
Overall, the experience did not meet expectations and was very disappointing.

Partner

8/10

Excellent

08 Apr 2026

Marmalu

••••••••

Self

10/10

Exceptional

07 Apr 2026

Cynthia

Great location, clean rooms. Crowded lobby and breakfast but otherwise great experience.

Family

10/10

Exceptional

07 Apr 2026

Wei

overall it is a compact hotel with everything.

Family_with_children

8/10

Excellent

07 Apr 2026

Leyla

Friendly and helpful staff. Great location. Clean room and comfortable bed. The only drawback was that the elevator was overcrowded most of the time.

6/10

Pleasant

06 Apr 2026

Nathalie

Les chambres sont petites et ce n’est pas au goût du jour. Beaucoup de monde pour la gestion de l’ascenseur et du déjeuner.
Bien situé et coût des chambres raisonnables.

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Tina

There was a very squeaky door in room near by or above us that seemed to be used all night and day. So loud it woke me a couple of times. The bellman was very friendly and helpful. I felt misled when I asked for a King and it wasn’t a traditional sized king. When I enquired at the desk they just brushed it off like everyone should know that New York has smaller kings. I measured it, it’s smaller than a ‘hotel’ king. I’m 5’2 and my feet hung over the end! I personally would not recommend this location. It’s very dated, loud and breakfast was incredibly crowded and under stocked. It was as clean as an old building could get (except the red stains on our carpets)

Partner

4/10

Poor

05 Apr 2026

Kristoffer

If you are staying here, ensure you have very low expectations. Rooms are extremely dated, furniture is very worn. Gentleman at check-in was not friendly at all. No eye contact, no warm welcome. Nothing. The gal at check out today was no better. Took the keys at all she said was all set. Never said thank you. Lobby area is a dump. Empty water canisters, never had anything in them. Overall, extremely disappointed. I will not return. This trip reminded me why I usually stay at Hilton branded properties. This place is a dive!

Partner

10/10

Exceptional

05 Apr 2026

Joshua

Good

8/10

Excellent

04 Apr 2026

Gwendolyn

Room 2101 was fairly clean. The A/C worked well. No issues/problems with the shower or running hot water. The bed was comfortable. The space inside the room was comfortable for the 2 of us. I denied room cleaning, however, they were on point with replacing clean towels (at my request). We didn’t eat breakfast there, however, they kept a restock of water and lemonade in the lobby area as we navigated to and from the hotel. I definitely will stay there again!

6/10

Pleasant

03 Apr 2026

Anna

The hotel room mattresses had lumps and the elevators stop working a couple of times during the morning hours while the free breakfast was going on.

Family_with_children

6/10

Pleasant

03 Apr 2026

Venkatesh

The room was bad it got fixed in two days. Had to deal with hot air in room. Small place for breakfast. No other place to sit and eat. Two elevators definitely not enough for such crowd place. Had to wait More than 15 mins just for elevators. TV was bad none of channels were good enough to see. Just dots all over tv. Windows were not clean. Not much options in bathrooms like shaving kit or dental kits. Pretty basic and very highly charged for that facility. Not worthy.

Family_with_children

6/10

Pleasant

03 Apr 2026

Tracey

Not what i expected.

Family

10/10

Exceptional

02 Apr 2026

Shannon

The breakfast was the best ever

6/10

Pleasant

02 Apr 2026

Alison

The staff was thoughtful and kind. Willing to help and accommodate so many requests. The hotel was less than stellar. Broken pieces and almost broken showers and sinks. Breakfast was always out of something; plates, napkins, utensils, hot water, milk. Elevator almost broken and very scary to ride up to the floors. Had the staff not been as great as they were it would ha e been much lower over all rating.

Family

10/10

Exceptional

01 Apr 2026

Aurelio

Need to update the rooms

10/10

Exceptional

01 Apr 2026

Adrian

My fiancé and I thoroughly enjoyed our stay at the Holiday Inn Express Times Square. It was exactly what was needed for our purpose. I performed at Lincoln Center, and it was convenient and close to the venue, so I could arrive on time by walking or Uber. Thank you for the bottles of water! I will keep this on my list of hotels that are priority picks for us.

Partner

10/10

Exceptional

31 Mar 2026

Lizbeth

the cleaning staff / maintenance crew was absolutely amazing and very respectful i hope they get paid well for the great work they do with up keeping the facilities. Touria from the front desk was very efficient kind and professional. There was another woman at the front desk in the later evenings that was not as friendly and did not want to provide water bottles for some reason. i hope she receives the proper training she clearly needs. overall great experience for the price paid.

Self

8/10

Excellent

30 Mar 2026

Adam

overall good place to stay, breakfast can be hectic will lack of space

Partner

6/10

Pleasant

30 Mar 2026

Temitope

The internet was good and the breakfast inclusion fee was great. The housekeeping however was sometimes irregular.

Family

2/10

Poor

29 Mar 2026

linda

Upon arriving to our room. The blanket was full of I believe cat fur. I am allergic to cats. I was constantly requesting for new blankets. I feel like the tub was dirty. I’ve seen two cockroaches in the bathroom. Was never told the valet would take up to half an hour to arrive upon leaving. Enha and the bellman were accommodating. The bellman is extremely kind. Location is convenient to time square.

Partner

10/10

Exceptional

29 Mar 2026

Yohance

Great stay. Very Convenient Location. Hotel is not 5 Star, but perfect for the Price and Location. No complaints.

8/10

Excellent

29 Mar 2026

Claudio Ricardo

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Sandra

Very good location- easy access to almost everything. Free daily breakfast (eggs, sausage, potatoes, pancakes, muffins, fruit, etc) comfortable beds, rooms are clean but tired. Complimentary water and chips everyday (until it runs out). Complimentary hot chocolate every evening when you return from sightseeing - nice touch after walking all day. Do bring ear plugs because you are in Midtown and there is just so much noise outside.

Family

10/10

Exceptional

27 Mar 2026

Allison

I didnt have breakfast.

8/10

Excellent

26 Mar 2026

Megan

Small room but to be expected in NYC. Bathroom shower could use some updating. Breakfast choices could use some variety and need to be filled appropriately. Wait times for elevators were long at times.

6/10

Pleasant

25 Mar 2026

Daniel

It’s a cheap option in a over priced city
The rooms are small and with a strong cigarette smell to it. Even my clothes smelled like cigarettes.
The staff were nice and helpful.

Friends_and_family Family

6/10

Pleasant

24 Mar 2026

Wakley

Close to time square but the hitel doors lock at 11.
Nice and clean, breakfast was ok

Partner

6/10

Pleasant

23 Mar 2026

mallory

Waiting too long for elevators, room keys always deactivated, staffs can be more helpful and friendly. Our room has no hand soap, no bath mat. Room facing street was pretty noisy. Good breakfast with options. There are free waters n chips at reception daily.

Family

10/10

Exceptional

23 Mar 2026

Diane

People are friendly

Partner

10/10

Exceptional

23 Mar 2026

Alecxa

Good location and friendly staff.

Partner

10/10

Exceptional

22 Mar 2026

Julia

Would stay again. Friendly staff, and good breakfast close walk to everything.

Family_with_children

10/10

Exceptional

22 Mar 2026

Rachel

Great location to walk to everything, nice staff, good breakfast. I would stay again

Family_with_children

6/10

Pleasant

22 Mar 2026

Benjamin

I have stayed at a lot of Holiday Inn Express locations and this property was on the lower end of what I expected.

4/10

Poor

21 Mar 2026

John

You get what you pay for. Big mistake! How about waiting 10 minutes for the water to get warm? Black grout, HVAC machines that were broken. Just very poorly run and maintained.

Business

8/10

Excellent

21 Mar 2026

Yiselk

AC was great!! Accommodations were tight for a family of 4 with 2 teenagers but we weren’t in that room for a large portion of the stay. Hotel is centrally located and was close to subway stops and Broadway. Breakfast was also good but seating was limited. Front desk offered water bottles and snack which were greatly appreciated after a long day of sightseeing.
Be cautious of the elevator they mean it when they say max of 6 occupants. Fire department had to come when one of the elevators got stuck due to too many occupants on board. Overall a pleasant stay.

Family_with_children

8/10

Excellent

20 Mar 2026

Heather

Clean room, good location and friendly staff

6/10

Pleasant

20 Mar 2026

Gerardo

Hotel was great, my only complaints are of the breakfast line and elevator. We waited over 23 minutes for an elevator at which point we decided to go down 5 floors of stairs. The breakfast bar can have a long wait if you don’t get down early enough. Over all customer service, room, and distance was great!

Family_with_children

10/10

Exceptional

19 Mar 2026

Johnny

The hotel need some repairs and more cleaning

Friends