Homewood Suites by Hilton Indianapolis-Keystone Cr

10/10

Exceptional

07 Mar 2026

Denise

The room was very clean and comfortable

Family

10/10

Exceptional

22 Feb 2026

David

Great! Will be back again!

8/10

Excellent

16 Feb 2026

Ronald

The room was so nice. The safe was great. Just what my husband and I needed.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Shawn

Everything was good

Partner

10/10

Exceptional

08 Feb 2026

Aleah

The room was great and everything was easy to navigate.

10/10

Exceptional

19 Jan 2026

deborah

Breakfast was fabulous. Rooms were clean. Staff was great

10/10

Exceptional

02 Jan 2026

Gina

I enjoyed the peace the quiet and the cleanliness I also enjoyed Andrew who helped me with any questions

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Keith

Room was very comfortable

Self

10/10

Exceptional

01 Jan 2026

Duane

The room was very clean and comfortable, the staff was great, very helpful and courteous, breakfast was excellent. Great location.

Family

8/10

Excellent

28 Dec 2025

Kelly

No housekeeping during our stay was my only real complaint

Leisure Family

8/10

Excellent

03 Dec 2025

Tsvetelina

Mini apartment. Clean. Quiet. Comfortable.

Leisure Family

10/10

Exceptional

01 Dec 2025

Soojung

Places are old but clean and they had everything I needed.

Leisure Family

10/10

Exceptional

30 Nov 2025

Wayne

The Coffee available tends to get cold as it is not refreshed as often as it should be, especially the decafe coffee. Decafe was cold both morning at breakfast

Partner

2/10

Poor

28 Nov 2025

Greg

The shut the water off between 940-1040 that day stating that they called to inform us but the phone rang twice and when I answered the phone was dead. Next thing I know the water was shut off. No coffee in the morning, couldn’t flush the toilet, and biggest of all we couldn’t take a shower. You get a hotel so you a sleep, shower and bath. I was able to sleep but woke up to no water, no coffee, and o no bathroom capabilities for me and my family. I booked through hotels.com so the hotel says they can only offers me points but I’m not a member. This is really rediculous the way they are offering points to me, I am not a member, but only offing us a place to sleep for full price without offer of refund or reimbursement of any kind. Sad, I like this place but the incompetence of the staff not knowing that their pay checks rely on us renting rooms and coming back?? It’s really missing the mark!

10/10

Exceptional

17 Nov 2025

Paul

Wonderful breakfast
Staff awesome Mr Andrew

Business_and_leisure Self

10/10

Exceptional

16 Nov 2025

Paul

Yes

Business_and_leisure Self

10/10

Exceptional

15 Nov 2025

Paul

Awesome

Leisure Self

10/10

Exceptional

10 Nov 2025

Keyonna

Everything was amazing. We went to celebrate my daughter’s 13th bday and I called in advance to see if they could decorate the room for me, and they decorated the room so nice and left a beautiful note!! 10/10 would recommend

10/10

Exceptional

09 Nov 2025

Carol

Friendly desk staff, clean, comfortable, warm fire in the lobby, excellent breakfast with friendly service staff.

10/10

Exceptional

03 Nov 2025

Don

Clean Room. Comfortable bed. Breakfast was fantastic. Lots of options. Very friendly staff. Near plenty of places to shop. Not far from downtown Indy.

Leisure Partner

2/10

Poor

03 Nov 2025

Michael

Reservation communication between Hotels.com & Homewood was incorrect. Multiple phone calls to both and 2 hours required to get the reservation straightened out even though itinerary was correct. 2 night stay and even after 1st night had to revisit the issue again at front desk to get the 2nd night straight.
Homewood desk clerk recommended skipping Hotels.com next time and reserving direct, forgoing the discounts. Lousy advice & service. Room itself was fine.

Friends_and_family Family

4/10

Poor

26 Oct 2025

Clifford

Not great

Leisure Family_with_children

10/10

Exceptional

21 Oct 2025

Tom

Beautiful

10/10

Exceptional

07 Sep 2025

Leah

We had an awesome trip, staff was very friendly and helpful when we needed to arrange for a ride to an event.

Friends_and_family Friends

10/10

Exceptional

20 Aug 2025

Christopher

We will be using this hotel for every trip to the state fair from now on.

10/10

Exceptional

18 Aug 2025

Colleen

Clean, quiet, convenient. Large room and good breakfast.

4/10

Poor

18 Aug 2025

Stephen

The property was looking a little tired and in need of a facelift, but I would've been able to look past that were it not for the disgusting smell of marijuana in our room.

Leisure Family_with_children

4/10

Poor

18 Aug 2025

Kurt

The pool was nice, but didn't have loungers and there were some cracks in tiles

10/10

Exceptional

17 Aug 2025

Mark

Enjoyed my stay. Good breakfast and facility was well kept.

Business Self

10/10

Exceptional

15 Aug 2025

Sheila

It was easy to locate and traffic was manageable between the site and the conference I was attending. Check in was quick and so was check out. Staff was engaging and both attentive and professional. I will definitely recommend them to others traveling to the area.

Business Self

8/10

Excellent

12 Aug 2025

Janet

Stayed one quick night. We arrived a bit early but were able to check in in order to get ready for an event starting at 4. So grateful. Seemed like a nice place. No complaints

Leisure Family

4/10

Poor

10 Aug 2025

Lori

Room was not available until nearly an hour after check-in time, we just had to sit in the parking lot because it was \"20 minutes\" \"just 5 more minutes\", etc. Then we found out after complaining that they were waiting on maintenence to fix a tub stopper that we didn't even need so they were lying the whole time about when it would be ready and that they were just finishing up cleaning. The initial 20 minute wait was actually over an hour. We needed to be checked in and leave for a show so that made us late. Then the digital key card didn't work and the room was not nice. They were worried about a tub stopper meanwhile there was a large hole in the bathroom wall! The bedroom doors didn't shut completely and all of the doors had paint drips on them and the handles. There was mold or something on the frame of a picture that was very gross. I don't recommended and would not stay again.

Leisure Family

6/10

Pleasant

03 Aug 2025

Jo Ann

No elevator in the bldg that my room was in. Had to lug the suitcase up the stairs and I am a senior citizen.
Also noisy people around me. Always slamming the doors.
Only went down to the breakfast one time and no bacon.
Found hairs in my supposed to be clean towels. The pillows were not supportive and the mattress was like it was worn out.
In my daughter's room the pull out couch made her back hurt due to the super thin mattress offering no support.
Do not think I will stay at one like this again.

2/10

Poor

28 Jul 2025

Lory

The staff is beyond rude, we left behind a item and when we called as we was turning around and all of a sudden they had no idea about the item and they don’t have it at all. When we talked to the staff at the front desk they couldn’t talk without stuttering( which same one I checked in with so he doesn’t have a disability). Wouldn’t even look at us in the face. They acted very unprofessional.

Leisure Family_with_children

8/10

Excellent

28 Jul 2025

Gary

Nice place to stay with your pet

No elevators. I should have requested a lower level room. At 71, it was a struggle to get pet and bags all up to the second level. Was told it was recently remodeled. Interiors weren’t perfect but OK. Exteriors showed their age. All in all, we were ok with the property.

Partner

8/10

Excellent

24 Jul 2025

Faith

The room was perfect for our needs
Loved the kitchen
Staying as long as we did helped with not having to have take out all the time

6/10

Pleasant

22 Jun 2025

Elizabeth

It was fine. The hotel is starting to look a litte run down. Clearly short staffed, difficult to get rooms serviced. Our room clearly had a humidity issue and felt damp and smelled a little like wet dog. We where there for a week ans i almost bought a room deoderizer

Leisure Family_with_children

2/10

Poor

09 Jun 2025

Kanette

When I arrived the television wasn't working and was told 3 different as of 10:42 p.m. that the problem was getting fixed. I also was told that no one here at the hotel had a working television only for me to walk outside and I see someone watching t.v. I don't like being lied to and this is an inconvenience.

8/10

Excellent

27 May 2025

Thomas

Breakfast good , lobby space excellent

Second door in unit not air tight so cigarette and pot smoke came in

Leisure Partner

10/10

Exceptional

17 May 2025

Steve

Remind me of an apartment complex, but the rooms were in private hallways, like normal,
Great area also

Leisure Family

8/10

Excellent

15 May 2025

Doris

Have stayed here twice a year and property has been upgraded and nicely maintained

Business Family

6/10

Pleasant

04 May 2025

Angela

May Not Be Worth the Cost

The place itself seemed nice. A little strange as we only ever saw workers and no other guests at all for the duration of our stay. A few things were not so great with our actual room: holes in bathroom wall, no interior doors (bathroom) shut, fireplace is not in fact an amenity (you would have had to bring your own wood and get prior approval to use); non-working coffee maker.

Friends_and_family Family

8/10

Excellent

29 Apr 2025

Lisa

Ice

Very nice place, spacious rooms great for long stays. Front desk was amazing, cleaning lady barged in on my 2 hours before checkout, she was very nice but should wait until after checkout time. Outside gas fire pit had some issues and maintenance didn’t seem concerned to help us. Overall the experience was good and we would go back.

Partner

10/10

Exceptional

27 Apr 2025

Kelly

The breakfast was one of the best I have ever had at. Hotel.

Leisure

10/10

Exceptional

27 Apr 2025

Misty

Everyone was super nice. The luggage carts all had flat tires making it hard to use. Our room was great, beds were comfortable and the entire facility felt clean! We had our Pup with us, which was not the original reservation but they accommodated him!

Friends_and_family Family

2/10

Poor

26 Apr 2025

Chris

Said I don’t have a room

8/10

Excellent

28 Mar 2025

Verified traveler

Don't settle for just any room

Not sure how property gets away with non-handicapped accessible rooms.

Friends_and_family Family

6/10

Pleasant

08 Mar 2025

Jay

Ok for overnight

It was ok for just spending the night. You can tell the place has been around for a while. Spots of wallpaper coming off. Stains on the floor. Not much room to place things on the bathroom counter.

Upside, clean close to the venue we were going too.

Partner

10/10

Exceptional

07 Mar 2025

Verified traveler

Nice hotel in convenient location

Quiet, clean and comfortable. Perfect for a good night's rest. Very nice to have restaurants withing walking distance.

Self

8/10

Excellent

24 Feb 2025

Danielle

The bathrooms are dark. Please consider adding more light fixures and brighter bulbs in the shower and toilet areas.

Family_with_children

10/10

Exceptional

22 Feb 2025

Jeffery

Had a great stay! Breakfast was very good. Convenient to everything.

Business_and_leisure Family

10/10

Exceptional

15 Feb 2025

Shiffon

I loved it here very peaceful and clean and breakfast was excellent

10/10

Exceptional

20 Jan 2025

Doris

Nice area property decent

Business Family

2/10

Poor

12 Dec 2024

Haley

Looked like a camera was in the recessed light. Had a green light with a ring around it above the bed. Very odd.

8/10

Excellent

08 Dec 2024

Austin

it was fine overall. however there was water running down the walls in the bathroom onto the floor. not sure where it was coming from or why it was happening. other than this minor inconvenience, it was a nice stay

Leisure Friends

8/10

Excellent

24 Nov 2024

Jennifer

Great safe location. Lots of restaurants within walking distance. Beautiful lobby & fitness room. Room was a little outdated but large & met our needs. I would stay here again.

Leisure Family

10/10

Exceptional

24 Nov 2024

Ashley

Perfect location, near everything food and shopping related. Room accommodations met all expectations with comfort and space. Plenty of hot water… which is very important to our family.

Leisure Family

2/10

Poor

18 Nov 2024

Brad

Did not get house keeping service, the tub didn’t drain, the phone didn’t work so you had to walk to the office to get anything. The lighting was bad. I will not stay here again and wouldn’t recommend.

Business_and_leisure Family

10/10

Exceptional

10 Nov 2024

Stephanie

Nice stay

Very clean room. The bed was pretty comfortable bed, but it dipped to the middle just a bit. One of the bathroom lights was out. Overall very nice. Would stay again.

Friends_and_family Family

8/10

Excellent

04 Nov 2024

Maria

?

2/10

Poor

03 Nov 2024

Michael

I am suprised that Hilton put their name on this hotel. It literally felt like staying in someone's apartment. The stairs were rusted, room was completely supplied.

Friends_and_family Family

10/10

Exceptional

07 Oct 2024

Esperanza

This is our go-to hotel when we visit Indianapolis. It's close to everywhere we need to be. It's like a home away from home. We have everything we need. Breakfast is always delicious. The staff is always so courteous & helpful. We will definitely be back.

Leisure Family_with_children

6/10

Pleasant

06 Oct 2024

Christine

Great quick book property, we did have one issue the day of checkout of our ceiling leaking.

Leisure

10/10

Exceptional

30 Sep 2024

Kevin

We arrived when the power was out in the area. The staff was excellin the way they were handling everything. They were able to get us into a room and qave us flashlights to use. The service they provided was outstanding.

Leisure Partner

10/10

Exceptional

10 Sep 2024

Joshua Lashawn

Great location

10/10

Exceptional

03 Sep 2024

Betty

I will definitely stay here again!
I enjoyed my stay!

Thank you so much

Betty

Leisure

4/10

Poor

28 Jul 2024

Brittani

Refrigerator didn't work ..no ice was made all weekend. Sink in the bathroom didn't drain. One of the lights in the bathroom didn't work. Breakfast was great. Pool walls and ladder could use a good scrub but pool was still great :) overall nice hotel but my room needed a little work but would recommend:)

Business_and_leisure Family

4/10

Poor

09 Jul 2024

Maria

Did NOT help vacation be restful.

First Hotel.com booked the incorrect room for us. The hotel was very old. The bathroom door would not latch shut. They have full size bottles of shampoo and conditioner and body qas mounted to the wall to decrease waste, but 2 of 3 were empty. The eggs and orange juice at breakfast were really gross. The \"second room\" had an old doorand they just put a kitchen chair in front of it to block access out. Everything is separate, so we had to walk outside to get to the \"main house\"/lobby for breakfast. There was also a white substance spattered on the curtains... ewww.

Friends_and_family Family

8/10

Excellent

11 Jun 2024

Verified traveler

Place was nice but need some maintenance.

Friends_and_family Family

2/10

Poor

26 May 2024

jodi

Don’t stay here over priced fraudulent advertisem!

Booked this room for 490$! Outrageous to begin with but had to have a room. Booked this room because we needed a pool
For three littles! Got there pool
Was closed couldn’t pass inspection, this should have been clearly stated! No ice they ran out! Hot water was not a thing in the shower! 3 towels for 4 people they ran out! You can see daylight through the exterior doors! This place needs an update!

Friends_and_family Family

2/10

Poor

10 Apr 2024

Deborah

Room mixup, no solution

We checked in and gave us our room. We went to our room to find out it was a totally different room than the type we reserved. They gave us a king with a sofa instead of 2 queens with a sofa. We have two teenage children, a sofa pullout does not work They were sold out for the night, so they couldn't switch rooms. They blamed it on using Hotels.com/Expedia for the mix-up. Front desl said we can't ever guarantee that we'll get the room style right if you don't book directly. To make matters worse, the condition of the room was terrible. Some updates, but the places that were not updated were frankly gross. Will not stay again.

Friends_and_family Family

10/10

Exceptional

30 Mar 2024

Michelle

Exactly what we needed!

Needed a safe, clean room for myself and 2 young children while traveling. We just needed 1 nt and not the extended stay. This hotel popped up on a search of the Indianapolis area at a very reasonable price. We all loved the comfort and space of the room (3 of us on a roadtrip for several days - we needed space!). The hotel is setup like a small community and not a traditional hotel. This was beautiful but did cause a bit of a hiccup in the morning as i needed to drive to breakfast vs just heading downstairs. The service was outstanding! So polite and professional at every meeting we had. I would definitely stay here again in the future!

Friends_and_family Family

8/10

Excellent

30 Mar 2024

Keisha

Friendly staff. Easy access to food and convenience stores.

Leisure Family

4/10

Poor

10 Mar 2024

Verified traveler

Disappointed

Front desk staff was very nice. However, toilet didn't work, and we were awakened at 5:00am with sounds of running above us that continued for hours - despite calling the front desk to report the concern.

2/10

Poor

08 Mar 2024

Verified traveler

Moldy and not cleaned

Room was filthy and had mold in one of the closets which I didn’t discover until I woke up in the middle of the night having to run and grab allergy medicine from my car due to the reaction from the mold.

Business

6/10

Pleasant

02 Mar 2024

Ashley

Priced higher than it ended up being worth.

Upon checking in we noticed an old bar of soap on the soap tray in the shower... indicative of them not cleaning it at all. Then when we returned from our event... the bathroom was overflowing with water from a leak in the ceiling. We were moved rooms quickly and service was ok but definitely wouldnt pay the price we did for this location again.

Friends_and_family Family

10/10

Exceptional

28 Feb 2024

Laurel

Clean, neat, and tidy. Everything worked as expected. Suite organization worked for us.

Friends_and_family Family

6/10

Pleasant

24 Feb 2024

James

Fine for weeken

It was fine. We stayed 2 nights with children. It’s in a nice area with lots of food and stores close by. I did not use the kitchen to cook food but it consisted of a 2 burner stove, dishwasher and full size fridge. Also a toaster in room. The small coffee pot didn’t work and leaked water everywhere and the sink barely drained probably because the garbage disposal didn’t work. The beds were fine but small. There’s a fireplace but no wood so you can’t use it anyway. The water pressure in shower was outstanding but the room only came with 3 towels. I would probably stay here again if I only needed to stay 1-2 nights. Anything longer I would look for better kitchen.

Friends_and_family Family

10/10

Exceptional

19 Feb 2024

Joshua

Stay here!

Clean, accommodating, stress free, comfortable, and located near excellent restaurants and shopping.

Friends_and_family Family

10/10

Exceptional

10 Feb 2024

Danielle

All the rooms are accessed from outside. So getting a second floor room with no elevator and small children was a struggle. The stairwell and landing areas were filthy. Once you get inside the room, it was clean. Also the shower was very dark. I booked this because of the separation of the bedroom and living areas. It was walkable to restaurants for dinner and breakfast which I loved. I would book again but only on the first floor.

Leisure Family_with_children

10/10

Exceptional

23 Jan 2024

Kelly

Desk Clerk

Everything was great except for the front desk clerk, she was rude and nasty to us and then she was told to give us the late check out and she didn’t. So my daughter had to wait in our car till my surgery was over.

Friends_and_family Family

8/10

Excellent

20 Jan 2024

Jacqueline

Nice place but needs a bit of work

Wonderful room. Very quiet and roomy. The room decor was very updated, the bathroom was not. Tub and shower fixtures were broken and not clean.

Friends_and_family Family

4/10

Poor

15 Jan 2024

Jennifer

The room had not been cleaned, but they were sold out so we couldn't switch rooms. There was leftover food in the fridge, water on the bathroom floor, and dust shavings on the cabinets. I asked for two keys only one of which ended up working. The fridge door also didn't shut all the way.

The staff was very friendly and I did end up receiving points for my inconvenience.

Business_and_leisure Family_with_children

10/10

Exceptional

24 Dec 2023

Erica

Clean, quiet, nice room.

Leisure Partner

6/10

Pleasant

25 Nov 2023

REHAB

An older property. But there was a lot of room for the price

Leisure Family_with_children

6/10

Pleasant

07 Nov 2023

Evelyn

Just ok

Overall it was ok. I guess my issues were all with cleanliness and housekeeping. The room wasn't very clesn. Kitchen refrigerator had stains and the tub was half clean prior to us staying there. Fortunately I travel with cleaning supplies. Housekeeping only come in every other day and when she came she didn't make beds or restock kitchen items. She didn't unload dishwasher.
Also there are fireplaces and there was no access to fire wood. Although its Indiana in late October.
Staff was very slow with assisting and responding to questions.

Friends_and_family Family

8/10

Excellent

12 Sep 2023

Gary

Nice clean and large rooms. Quiet woodsy setting. Easy parking.
Signage in hallways poor (directions to elevator, series of room numbers, clubhouse, etc). Long walking distances could be a problem for seniors and infirm. Bathtub needs a better shower head, on a long extension. Doesn’t fill properly.
A serious security issue. Wi-fi could only be accessed via Hilton Honors App. Privacy disclosure on app says Hilton (or third party?) collects home address, phone, financial information, etc. when we use the app. Is Hilton thinking that making us aware of privacy intrusions will hold them harmless if our wi-fi access has unpleasant consequences? I stayed 2 nights and I could tolerate no wi-fi for a short time but I don’t think I’ll stay at Hilton for longer if they are not up front about having no accountability for wi-fi usage problems.

Business_and_leisure Self

2/10

Poor

13 Aug 2023

Mark

We had a 2 bedroom suite with a kitchen. First off I will say all interactions with the staff were great, unfortunately that was the best thing I can say about this property. The rooms are run down, and are in dire need of a remodel. The room was not clean. We found a very old sprite bottle with a mystery liquid under the pull out couch, the carpet was old and dirty, stainless steel fridge was rusting and did not work and kitchen cabinets were all very old and chipped. Ceiling fan had a layer of dust on it decades old, the tub did not drain well causing us to have to shut the water off mid shower to let the the tub drain, the bathroom fan did not work so the closet like bathroom became extremely damp and humid, very swamp like, trim work and portion of the walls throughout the room had dirt marks on it. I would not stay at or recommend this property to anyone unless the rooms were completely updated. Luckily my family and I only needed to be here for 3 days, otherwise I’d have found other lodging.

Leisure Family

6/10

Pleasant

29 Jul 2023

Melissa

Accessible for what we wanted to do in Indy. Needs updating.

Leisure Partner

2/10

Poor

26 Jun 2023

Lisa

Hotel oversold
I didn’t have a room and was sent to another hotel. Front desk staff extremely rude.

Leisure Family

4/10

Poor

20 Jun 2023

Lauren

We rented a 2-bedroom, 2-bath suite, unit 101-102. Several things in the room/s were disappointing:
1. 1st bathroom (#101) - Large spider
2. 1st bedroom (#101) - bedsheets were torn
3. 2nd bathroom (#102) - no shower curtain; door to the toilet wouldn't close.
4. 2nd bedroom (#102) - gold circular item (likely from an article of clothing) was on the bedspread.
5. 2nd bedroom (#102) - the adjoining door wouldn't stay closed unless fully locked; it would swing open. Also, the door looked like it was kicked in / banged up in 20 spots.
5. 2nd bedroom (#102) - we could clearly hear the next door unit as if they were directly in our room. They were not shouting, just normal voices.

Leisure Family_with_children

2/10

Poor

19 Jun 2023

Carrie

Dirty and Dingy

The overall condition and cleanliness of the room was very concerning. From the moment we walked in the room, we could see crumbs on the sofa, stains and rips on the linens and carpet, and poor repairs from presumed water damage in one of the bathrooms of our two bed/two bath suite. Neither one of the bathrooms had a hair dryer even though they were listed as included amenities. Also, linens were poorly stocked. We were only provided 1 washcloth for two bathrooms. The most disgusting part was one of the dresser drawers were filled with some strange man’s dirty clothes! I went to the desk and reported that it appears our room was not cleaned and was told an excuse that since they are an extended stay, that is sometimes the condition of the rooms. I don’t care if the previous occupant was there for one day or one month, the room should be cleaned and I should not have to reside in a room with a strangers dirty undergarments! The pool was small and overcrowd for the children but there was a nice gathering area outdoors on the patio that my family enjoyed dining in. Very overpriced for poor quality.

Friends_and_family Family

8/10

Excellent

06 Jun 2023

Marvin

Dated but not crazy bad. A little high priced for what you get.

Leisure Pet

2/10

Poor

02 Jun 2023

Joycelyn

Although booked through Expedia, the room did not represent a Hilton Property. The room needs a major overhaul. Tried to book with Hilton but nothing was available; had to use Expedia but no excuse for the room condition on a Hilton property. Asked for clean towels early am and went out; did not receive hours after return. Went to the office and night manager had to bring them. Asked for trash to be emptied but no one show up each of our 3 day visit. Finally bought large trash bags from CVS. Did not know the entrance to room from street had concrete stairs; brother uses a walker.

Family

10/10

Exceptional

30 May 2023

Missy

The staff was top notch. They went above and beyond to correct a billing issue. We'll definitely be back.

Leisure Family

6/10

Pleasant

08 May 2023

Verified traveler

Overpriced

The hotel clearly has some years on it. The lobby was well maintained, but the rooms lacked the same level. The price was well above what the hotel should have charged us.

Friends_and_family Family

2/10

Poor

06 Apr 2023

Paris

This was the worst ive been treated in all my yesrs of traveling. Despite multiple requests tey would not bring us any additional towels. We had to go buy our own from a nearby Target.
They refused to service our room despite multiple requests. Tgere was an issue with the room. We asked for another one. They put us in a smaller room by mistake so we had to move BACK to the original room. When i asked what happened, the desk clerk told me that they sell dirty rooms in hopes thst they'll have staff to clean & prep them by the time people arrive to check in. We ran out of toilet paper. We went to the front desk to get some & they handed me a pack of paper towels because he wasn't sure if there was anymore on site. They eventually brought us 2 rolls. From top to bottom, this was a terrible property to stay at. The management & staff i dealt with are either inept & incompetent or complete imbeciles. I'll never stay at a Homewood Suites property again. 0/5 stsrs. Vety ghetto. Would NOT recommend.

Leisure Family_with_children

4/10

Poor

29 Mar 2023

Kaiya

Housekeeping is horrible

Overall, the hotel was decent. My main problem was housekeeping!! They never once knocked on my door during my 3 night stay to ask to empty my trash, provide clean towels or even give us fresh linen for the sofa bed. The breakfast was good, but they had one food attendant lady who refused to serve the breakfast crowd efficiently. This Hilton location needs work and needs more professional workers as well!!

Friends_and_family Family

8/10

Excellent

29 Mar 2023

Morgan

Ehh....wasn't worth the money

Great breakfast! Not so great of a room. It looked nothing like the pictures. It was old and outdated. The kids wanted to use the Sports Court but there was no basketball hoop just the pole. They still had fun running the court. Good time in Indy, but not so much at the hotel.

Friends_and_family Family

10/10

Exceptional

29 Mar 2023

Cynthia

My biggest concern was the thermostat in my suite hanging off the wall with exposed wires, I made several requests to have it repaired and no one ever showed up to make the repairs. The bathtub fixtures are outdated, and does not drain properly, the hot water was lukewarm, it never got hot. No one ever came to emoty trash or clean or even inquire if you needed cleaning services.
Breakfast was very good, but on the last day of my stay, the person doing the service was rude and inefficient. The front desk staff was polite and stepped in when requests were made for dishes or containers, etc.

Friends_and_family Family