Name: Extended Stay America - Indianapolis - Northwest -
Address: 9370 Waldemar Rd, Indianapolis, 46268, US

4/10

Poor

27 Jul 2026

Boubaker

NA

8/10

Excellent

19 Jul 2026

Thomas

I was early checking in and the woman was very cordial and helpful and got me in my rooms a little early. The property is older.and could use some refurbishment as most of the rooms cabinets have seen much better days. I was a bit disappointed in the $100 security deposit, but I guess they have had problems with losses in the past to the extent that even in the kitchen, therewasnothing to be found as far as supplies. I then saw a sign that said you could request items.from the front desk and they would be supplied. I bit inconvenient. Now, the beds were heaven to sleep on, I think everyone fell asleep in 10 minutes. Bathroom was clean and good water pressure. Per the parking lot it did appear there were lots of long term customers: power companies, etc. That's fine as there was relatively little noise
Mine was a one night stay and worked out great.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

marcos

Good place no noise didn’t get woken up by no screaming

Self

10/10

Exceptional

06 Jul 2026

Williams

Todo salio muy bien quede muy satisfecho

Self

6/10

Pleasant

06 Jul 2026

KIRK

I had a good stay it was clean

Family

4/10

Poor

05 Jul 2026

William

Room not clean

4/10

Poor

03 Jul 2026

Dave

very weak breakfast... no ice machine... screwed up our room keys.. young boy entered our room with his key... hallway smelled... really needs updated

Partner

2/10

Poor

02 Jul 2026

Mary

Wasn't able to check in because system was down. Would not help us find other accomodations. Kept saying they couldn't call me because they did not have my phone number. I had spoken to them 2 days before to confirm. Gave them my phone number. Left 3 woman sitting in a dark parking lot to try and find other accomodations. They said they had my room but could not check me in. Staff was rude . Trying to blame it on me.

Family_with_children

2/10

Poor

30 Jun 2026

Mindy.

Expedia should remove this property.

Friends

2/10

Poor

22 Jun 2026

Selena

They took my money and then when I came They said they didn’t have no rooms. The third shift staff was rude and not helpful

10/10

Exceptional

22 Jun 2026

Erica

Thk u 🤗comfy and clean thk u

Business

10/10

Exceptional

20 Jun 2026

Christine

Probably the best hotel I’ve ever stayed at in. The price was amazing.

Partner

4/10

Poor

27 May 2026

Rebecca

Hallways smelled like weed the entire time, tv was hard to operate - old, instant plain oatmeal and muffins and coffee was all that was available for breakfast…. Bathtub had cracked paint - had to put a towel down in the bottom of tub. Part of the hallway floor felt as if there was water damage and structural damage when walked on. I would not ever stay here again. We did not feel safe at all. Staff was nice - and about the only redeeming part of our stay.

10/10

Exceptional

18 May 2026

linda

The room was clean and comfortable

Partner

2/10

Poor

13 May 2026

Jesse

was supposed to get a king bed, only I got two twins that were way too small. We’re supposed to get a handicap accessible room, did not one. Strange smells throughout property. No dishes or silverware in kitchenette, therefore was useless.

2/10

Poor

25 Apr 2026

Mary

DO NOT STAY HERE! ITS DIRTY AND HOMELESS HANG OUT AT THE FRONT ENTURANCE DOOR. DOESNT SEEM TO BE A SAFE AREA EITHER. WE LEFT AND DIDNT STAY WE WENT ELSEWHERE.

Partner

8/10

Excellent

12 Apr 2026

Olivia

It was quiet and Spacey

Friends_and_family Family

2/10

Poor

01 Apr 2026

Rebecca

We booked on Expedia and at arrival, the staff at the front desk was high and would not check us in. He stated that the system resets ever night and there was no reservation. We were told we could call the company number and book another room. I was charged through Expedia and am now not being given a refund because the hotel won’t answer. Expedia also attempted to call that night several times and they wouldn’t answer. But I am not given a refund which is unacceptable.

2/10

Poor

14 Mar 2026

William

Unclean room.

10/10

Exceptional

02 Mar 2026

Lidia

Everything was excellent. I recommend these property.

10/10

Exceptional

23 Feb 2026

Marshall

The room was tightly neeat and clean. The staff was friendly

6/10

Pleasant

17 Feb 2026

Sherie

Better breakfast and tub was dripping all night kept me up

2/10

Poor

18 Dec 2025

Christine

Parking was easy... staff was nice didnt take advantage is breakfast due to the fact?There was a grab and go.

Business

2/10

Poor

12 Dec 2025

MARCO A

Disgusting roaches all over the floor. Spoke with someone at 3 pm today and he said they had an extra bed. But when we got there, they said they didn’t have any extra beds. My guys cannot sleep on a floor with roaches. Disgusting…

Business Friends

2/10

Poor

12 Dec 2025

Logan

Room

Business_and_leisure Family_with_children

2/10

Poor

07 Dec 2025

Kaylee

Nowhere does it say booking age requirement, should not let you book if so

10/10

Exceptional

12 Nov 2025

Quinncy

Everything was awesome!!

Friends_and_family Family

4/10

Poor

02 Nov 2025

Belinda

They didn’t have a room for me that my puppy could be in. I had already paid for the room so I am waiting on my refund!!!!

Friends_and_family Family

2/10

Poor

01 Nov 2025

Brenda

They served coffee in which the desk lady said they’re only allowed to make one thing of coffee. They had 3 packs of oatmeal and that was it. The room had chipped bath tub and the room and hallway smelled like mold and mildew covered in a air freshener

Partner

6/10

Pleasant

29 Oct 2025

Jennie

The booking system lost my reservation and the check in process was very slow - and the information logged in for our stay was not recorded accurately making it difficult for my employee to access her room

Business

2/10

Poor

11 Oct 2025

Lisa

I arrived at the hotel and was notified that they had no room available for me and it was cancelled . So i need a refund

2/10

Poor

14 Sep 2025

Verified traveler

Horrible staff!!

Business Self

2/10

Poor

08 Aug 2025

Cather R

The property canceled my reservation upon check in citing that they were over booked. I had prepaid them directly and they assured me earlier that day that everything was fine with my room. When i showed them that i had prepaid weeks before the trip and that i booked it months ahead of time as well, they DEMANDED that i explain to them why my room would have been overbooked. Worst service ever.

Business_and_leisure

10/10

Exceptional

04 Aug 2025

Verified traveler

My other room was booked but canceled on me at the last minute! This one was booked and very easy to get to. Customer service was awesome and friendly at 3am😁. A life saver!!!! Thank you!!!!☺️

Friends_and_family Family

2/10

Poor

29 Jul 2025

Kamara

Please Refund Me

I booked this hotel at 12:07am i arrived at 5:30am they said i exceeded the check-in time & was considered a NO-SHOW.Tired from driving almost 11hrs & 2to go i booked instead of risking my families life.wish i hadn't. Hotels.com refused to give me a refund & said they would call me back during business hours to talk about a refund.Been a member with them for over 5yrs at least. I wasn't expecting this.No call from anyone besides SPAM call which i answered anyway just in case it was them.Wishful Thinking it wasn't. But my financial institution picked up & i been in business with them for 10++yrs.They gave me the $$ back and insured me that they will look into the matter at hand.Done with Hotels.com didn't wanna start using airBnB because im a [if it's not broke don't fix it]kinda guy.But like i told my X all contracts are meant 2b canceled.

Friends_and_family Family

2/10

Poor

29 Jul 2025

Michelle

Room smelled bad, tub was dirty. Ac was not on.

10/10

Exceptional

28 Jul 2025

michelle

So friendly

Leisure Family

2/10

Poor

26 Jul 2025

Sonia

Pay attention to checkin window- there isn’t one

We didn’t stay there and I’m waiting for my refund. A late flight and delay in our rental car caused us to arrive super late. Upon arriving manager on site was watching tv and told us we were “kicked out” because we arrived past checkin time even though we were paid. There information does not have checkin hours only after 3pm. Horrible experience

Friends_and_family Family

10/10

Exceptional

14 Jul 2025

Elliott

Great!

6/10

Pleasant

13 Jul 2025

kendra

Just ok

Air condition did not work well but it was fairly comfortable. The hotel was ok for the price. Would probably not stay there again.

Friends_and_family Family

2/10

Poor

11 Jul 2025

Ryan

No air conditioning in room in 90 degree heat. Entire hotel smelled of mold. Shower was filthy

Business Self

6/10

Pleasant

29 Jun 2025

Richard

reservation problem

Booked twin beds through Hotels.com. Got to site , given one king size and desk clerk said no 2-bed rooms available. Said third party app \"must have screwed up\". Never had this problem before.

Friends_and_family Friends

6/10

Pleasant

29 Jun 2025

Kimberleigh

The staff from check-in to janitorial was amazing!!! Every employee encountered deserves 5 stars. The grounds/building itself was not in the best condition. The entrance door to the room looked as if it had been kicked in once upon a time. The tile in the tub was peeling, and the refrigerator could stand some tlc.

10/10

Exceptional

21 Jun 2025

Terry

Friendly staff. Didn’t really need any of the amenities.

One night stay

Leisure Partner

4/10

Poor

21 Jun 2025

Jason

Smelled, dirty, run down

Leisure

6/10

Pleasant

16 Jun 2025

Michaels

Run down

Place was very run down , & did not seem very secure with door card readers not working

Self

2/10

Poor

14 Jun 2025

Nicholas

A complete disaster

We booked 2 queen rooms. We paid and then they said when we arrived, they only had 1 room available. So my kids had to stay in a separate hotel down the road making our check in a nightmare. It hasnever happened before or since. We would like a credit from Hotels.com for the inconvenience. We were in town for a convention and this reservation mishap caused us to be in an unnecessary time crunch. Again, i expect a credit for a room in the future. I dont want to take legal action against Extended stay America or Hotels.com. It was a disaster and totally unnecessary. You can reach me and leaveca message at 574-274-2930 or nic

Friends_and_family Family

6/10

Pleasant

01 Jun 2025

Sean

Smelled like smoke

Leisure Friends

2/10

Poor

01 Jun 2025

Nathan

Everyone was great and friendly, however, the property is very rundown. The 1st floor smelled like dog and smoke which was almost unbearable. There was also not enough towels. I asked for more and was only given 1 because thats all they had available.

If you are just looking for a cheap place to lay your head, this might work, but dont expect much cleanliness.

Leisure Family

6/10

Pleasant

30 May 2025

Tuan

Just ok

Business Family

6/10

Pleasant

26 May 2025

Edward W

Bathroom tub was peeling . Could not adjust the shower head TV didnt work light bulb needed to be replaced in one of the lamps.

The entrance door to the hotel was dirty bouth inside and out.

I wasn't very impressed.

Leisure Self

4/10

Poor

24 May 2025

GARY

Not what they led us to believe

4/10

Poor

21 May 2025

Virgil

N/A

Leisure Family

2/10

Poor

21 May 2025

Virgil

Because i have never received my $143.81 back for when i cancelled for 5/16-5/18 and I cancelled may 11 2025 This is ridiculous
I am going to post on Facebook Instagram on what a ripoff this place is .
Thanks Mr. Johnson

4/10

Poor

19 May 2025

Monique

My toilet overflowed and I had to clean it up and I was not a happy camper and as a smoker I feel that they should have designated spaces for those of us that smoke. Outside of that the staff and area around the property was nice.

10/10

Exceptional

19 May 2025

Jean

Good price; great staff!

The room was large and very clean. Because I have some physical limitations, I was extremely pleased to see that there were more \"grab bars\" in the bathroom than usual.
All of the staff that I met were both friendly and helpful.
Kudos to the night manager--who ALWAYS appeared to be on duty--and who, with a smile on her face, never seemed to be irritated when asked to \"re-code\" my key because I couldn't keep from slipping my room key into the same pocket in which I carried my billfold . . . which has a magnet in it. (Apparently codes and magnets do not play well together.)
I had never stayed at this particular motel, but should I need return to Indianapolis, I'd gladly book a room here.

Friends_and_family Friends

10/10

Exceptional

11 May 2025

Preston

I like how the rooms were spacious. I didn't know until I got there that it had a dishwasher, oven, refrigerator, and a microwave.

Wish the pool was open but it’s still early May.

Parking was easy.

Business_and_leisure Family

2/10

Poor

08 May 2025

LaJeanna

Worst hotel this hotel needs to be demolished

This property is falling apart the room smell like cigarettes, and the furniture and cabinets in the kitchen and the living room and the bedroom are falling apart and warped. The bathroom was disgusting. The tub has chipped paint and chipped glaze it cut my foot. They will give you a foot mat at the front desk, but that means they’re admitting that the bathroom is unacceptable and that the tub is disgusting.
They have terrible customer service. They don’t care about your complaints and they stand there and lie in your face and say that they’re going to move to another room and then don’t even bother calling you all day to move you to that new room and then someone else will tell you that you never should’ve been told that you were gonna be moved to a room. Even though you just checked into the hotel, you’re not considered important. They only care about other people that may need to check in that day, even though you were put in a disgusting nasty room.
They did not give me enough toilet paper in the bathroom and they charge you a deposit that will never be returned. It’s $100 per room. The phones in the rooms do not work appropriately and the cords are broken so they keep popping out of the receiver every time you pick it up.
They say on their profile that they give breakfast but they do not. It is just coffee and it ends at 9:30. They might give you one bagel, but it is not a sufficient breakfast.

Friends_and_family Family

6/10

Pleasant

04 May 2025

Sarah

Check in gave no info on breakfast or WiFi. Lots of noise from other guests.

Leisure Family

10/10

Exceptional

15 Apr 2025

Breyon

Love it

Business Self

10/10

Exceptional

12 Apr 2025

Timothy

Met my needs.

6/10

Pleasant

06 Apr 2025

RAMIRO

It was an average stay. Breakfast was a joke. They served granola bars and coffee. Just say on the website no breakfast.

Leisure Family

6/10

Pleasant

01 Apr 2025

Virgil

I was in a room that had a door that went to the furnace and the furnace ran all light off and on it was loud. It was room 234 and there were upstairs must’ve been kids and they were running and jumping all night, I called downstairs to the lobby the front desk about three or four times Between one and 3 AM and never got no answer.
Actually, the bathtub was slick and when I got in there to take a shower, I slept and fell in my back and elbow. I’m OK, but it was tough getting out of the tub. Other than that. It was a good experience.

Business_and_leisure Family

8/10

Excellent

23 Mar 2025

Jennifer

A surprisingly good hotel for the price. Much nicer than we expected, in fact. Spacious, clean room, quiet and no unpleasant smells. Bed was comfortable, nothing to complain about. The staff were excellent — friendly and helpful. I wouldn’t hesitate to stay there again.

Leisure Partner

8/10

Excellent

22 Mar 2025

Jayreese

Guy at the front desk was very closed off not really friendly, they said they had breakfast but it’s only coffee and a small amount of muffins you would have to ask them to bring more muffins out, my shower for the king room did not work but I did not feel like changing rooms or being a “Bother” I think they judge everyone here the same , we were just staying for a night away with family. They really just need new workers with integrity, and good cleaning skills. 4/10

Leisure Family_with_children

8/10

Excellent

08 Mar 2025

Ariel

It was a nice room and facility, but check in was a pain. The guy kept trying to set the card machine up for my security deposit, and it took him any number of tries before he got it working. The computer may have been slow, and I was drowsy anyway, but it felt like a half hour before he figured out what to press on his tablet to set it up. At least he figured it out.

Leisure Self

2/10

Poor

01 Mar 2025

Gary

Took to long to check in.

4/10

Poor

14 Feb 2025

Tim

halls and lobby smell of a sewage leak or vent issue

Business

10/10

Exceptional

10 Feb 2025

Josiah

Quick Check In

Very fast speedy check in.

8/10

Excellent

05 Feb 2025

Trevor

.

Leisure Self

6/10

Pleasant

02 Feb 2025

Jada

Below par

Old decor, furniture, and tv. Bathtub had chipping paint. Sticky door handles. Good thing I always pack wipes.

Friends_and_family Family

10/10

Exceptional

13 Jan 2025

Kellsie

You guys rock!

Leisure Partner

10/10

Exceptional

31 Dec 2024

Sudhir

Nice

10/10

Exceptional

22 Dec 2024

Breyon

Wonderful place to stay.

Business_and_leisure Self

2/10

Poor

21 Dec 2024

Michelle

Hotel doesn’t care for guests

Worst breakfast ever!! It ruined the whole stay and showed how little they valued their guests. Below bare minimum. Everything smelled of smoke - lobby, elevator and bedroom

Friends_and_family Family

10/10

Exceptional

12 Dec 2024

Breyon

Great place to stay and many restaurants near by.

Business_and_leisure Self

2/10

Poor

09 Dec 2024

Verified traveler

Bed Bugs!

BED BUGS! I checked out a day early and spoke to a hotels.com rep about getting one day refunded. I checked out early.

Business

4/10

Poor

06 Dec 2024

Heather

Reserved 2 rooms.1st room for our kids was fine. Husband & I had a room that smelled of cigarette smoke, but asked to change rooms in the morning. In hindsight, I should have asked to change rooms that first night, but we were tired from traveling. They did not have another room available with a king bed, so we agreed to a smaller room with a queen. That room was missing the TV and the refrigerator! We told the desk personnel & they said they'd talk w/manager. Upon returning to our room that evening, several occupied rooms we passed in the hallway had cigarette smoke seeping out. (There were signs posted as it being a non-smoking facility, but the staff apparently doesn't enforce/kick out people for smoking). There was loud music coming from the room next to ours after midnight. I called the desk to ask when their quiet hours begin, and he didn't know what I meant by quiet hours. I asked for him to knock on the door to ask that guest to turn off/down the music. An hour later, my husband had to go down to the desk & demanded they tell the other guest to turn down the music. It wasn't just playing, it was blaring. Upon checkout, I asked to see my charges as I booked 2 rooms. 1 room was fine, but I expected to be reimbursed for the 2nd one (smoke, noise, queen, no fridge, no tv). They told me I'd see an email w/adjustments. No discounts/adjustments given. I was charged the full amount. Very disappointed!!!!

Leisure Family

10/10

Exceptional

05 Dec 2024

Breyon

Is great place to stay.I wouldn't have any other way

Business_and_leisure Self

2/10

Poor

29 Nov 2024

Fortune

I need my deposit back.

6/10

Pleasant

24 Nov 2024

Jawand

Some repairs need to be made in the room that I was staying in room 152 paint was peeling off the tub and water was running non-stop from the tub.

Leisure Partner

2/10

Poor

15 Nov 2024

Jane

Mix up between Expedia and the hotel finally got Expedia to refund money after one 1/2 hours. Ended up sleeping in my truck which I got no sleep at all!
Was not a happy person
Further more I had to listen to both the hotel clerk and Expedia employee arguing about it for the duration of the hour and half!!!

Business

4/10

Poor

10 Nov 2024

Linda

Stay somewhere else!

To start: Nothing in kitchen to use, no ice bucket, phone not working, 2 lights not working. The breakfast was horrible - coffee and a few nutri-grain bars. Sad!

Partner

10/10

Exceptional

09 Nov 2024

Joan

Room was nice.

2/10

Poor

17 Oct 2024

Brandon

Lies about deposits and won’t return it

I stayed here and paid a 100 dollar deposit at the hotel. After some time, I called in regards to my deposit. I was told twice that my refund was coming and it never happened. I disputed the charge with my bank and they sent back it was for the room when I booked through Hotels.com. I do not recommend this place to anyone.

2/10

Poor

14 Oct 2024

Roberta

This hotel does NOT look like the pictures online. We checked in on a Friday and there was a wet towel in the hallway floor near the lobby, that exact same wet towel sat there until we checked out 3 days later. Our room was never cleaned nor were we asked if we needed anything restocked. If you want new towels you have to go return them yourself and was always told by the morning front desk lady they did not have anymore towels to exchange our wet towels. Magically the housekeeper found some everytime which we were told was from her “personal stock” by front desk lady. Did not feel safe even going out to my car after dark. People staying there were very questionable. There was an eaten chicken bone in the light outside our room and it stayed there the entire time of our stay. The hallways stunk and it was very outdated. The one good thing I could say was the beds were comfortable.

Leisure Family

6/10

Pleasant

07 Oct 2024

John

Rooms were OK. Halls often stunk of weed.

2/10

Poor

22 Sep 2024

Natrianna

Not professional at all, dirty, don’t have things u would need as far as toothpaste, mouthwash etc lobby was very dirty glass windows was very dirty hallways stink room had stink bugs i would not stay der again

Business_and_leisure Family

8/10

Excellent

21 Sep 2024

Beny

.

Leisure Partner

6/10

Pleasant

21 Sep 2024

Charity

Smell

The carpet needs to be replaced and maybe pressure wash the shower grout or something

Friends_and_family Family

4/10

Poor

07 Sep 2024

David

When I arrived late afternoon, there was no one to check me in. Someone from cleaning staff said to yell loudly and some one will come. I tried that; no one came. I searched around and finally found some one on a smoke break who checked me in. Then one elevator was down and the clerk did not give me good instructions on finding the other elevator. When I finally got to my room down a long hall, my plastic key did not work, so I had to retrace my steps, with luggage, to get one that did work. The room itself was fine. The grab-and-go breakfast was nothing more than dried oatmeal packets.

Leisure Self

10/10

Exceptional

01 Sep 2024

Teresa

We only stayed one night but it was a very pleasant stay and the rooms were very nice. We will be booking again in the future. Thank you for your hospitality.

Friends_and_family Family

6/10

Pleasant

01 Sep 2024

Marion

The area

2/10

Poor

23 Aug 2024

Verified traveler

Terrible review

Room was not clean so they had to get me another one. Terrible service from front desk as they werent willing to help. Worst experience I had.

Business

6/10

Pleasant

05 Aug 2024

Joyce

Probably wouldn't stay again

We were there seven days, no housekeeping until 7th day, no blanket on bed. Had kitchen, no kitchen stuff provided, not even coffee maker. All had to be \"ordered\" at front desk, apparently for a fee. Was charged a deposit that we had not been informed of. Room had to be checked before checkout. Stayed at other extended stays and never had these issues. Very small room. Not very comfortable for any length of time, sleep service at front desk.

Partner

10/10

Exceptional

03 Aug 2024

marcos

Better than the others around the area

Business Self

2/10

Poor

01 Aug 2024

Janine

We called for one hour until someone finally came out to check us in. The air condition is broke so no cold air, only heat during summer time. Not clean and the area was bad.

4/10

Poor

28 Jul 2024

Eric

We paid to come swim for an evening w.our daughter and the pool was broken. Said it hasn't worked in over 3 years. The coffee tasted like water, no real sugar, and the only breakfast were oatmeal packs. My kid was excited about swimming and breakfast, so instead of enjoying her last weekend of summer break, we dealt with disappointment.

Leisure Family_with_children

2/10

Poor

26 Jul 2024

Anthony

I showed up early in the morning and was denied access to the property after they told me I was 15 minutes too late in order to have my room. There were signs posted in the parking lot not permitting guests to park there because of asphalt work that would continue. Despite discussions with the front desk and a 1- 800 number me and my son were not able to gain access and ended up sleeping in a car as all other hotels in the area had been fully booked. Not only did this hotel deny my reservation it canceled the next two nights forcing me to find alternate options in anotherwise Very busy weekend. The front desk and everyone involved was entirely unhelpful and people were lounging around the outside of the hotel early in the morning. I could not in good conscience recommend this property to anyone avoid at all

Leisure Family

2/10

Poor

22 Jul 2024

Kim

TERRIBLE

You probably don’t want my review but I’m going to give it anyways. We came down there for my son who plays baseball. I called the hotel to let them know we will be checking in late and they said that’s perfectly fine I even said around the time we would be there. We get to the hotel and they gave away my room it was 12:30 in the morning and I had no room to put my child so he could get sleep.

Friends_and_family Friends