Candlewood Suites Indianapolis Northwest

United States , Indianapolis - IN
INDIANAPOLIS, 7455 Woodland Drive
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100 reviews shown

2/10

Poor

08 Mar 2026

Joshua

My stay was absolutely horrific. Found two bed bugs in our room. Asked for a different room and could only provide us with a single bed room to accommodate, which we needed a double bed. Whole hotel is under remodel. Elevator doesn’t work, light fixtures in hallways are open and wires exposed to children and teens. Worst hotel experience in my life we had to leave and stay somewhere else. Attempted to get refund and personnel at desk apparently doesn’t know how either.

Friends_and_family Family

8/10

Excellent

16 Jan 2026

Ismail

The rooms are renovated and cozy now. The receptionists are courteous and professional, most especially the lady, Zainab!

Leisure Family

10/10

Exceptional

18 Nov 2025

Jermiane

The staff were amazing and my room was beyond my expectations

8/10

Excellent

24 Oct 2025

Michelle

In the first room, the smoke alarm went off when i turned the heat on and there was a strong smell of something burning
In the next room, i could not get the AC/Heat to come on at all, even though the display read \"On.\" I did not want to change rooms again, so I opened the window, which worked well enough.

Business

10/10

Exceptional

13 Oct 2025

Nikki

The room was spacious and clean. There was some trash in our bathroom trashcan when we got there, but otherwise, everything was good. The staff was pleasant.

Partner

6/10

Pleasant

21 Sep 2025

larry

Safe quiet

Leisure Partner

10/10

Exceptional

24 Aug 2025

Sasha

Very clean and quiet. A lot of amenities.

Leisure Self

10/10

Exceptional

06 Jul 2025

Quentin

Great value!

Leisure Family

2/10

Poor

30 Jun 2025

Rebecca

There were bed bugs, other bugs and ants, the carpet was moist and reeked. When we told the front desk there were bugs they did not act surprised at all. Their reaction was more of 'yeah this is the third time today we've heard that' and they offered to move to another room. This room had ants as well. We will not be staying here again. It seems like this hotel is full of people that live in hotels and are not very clean. If you are in the area for business go to another hotel.

Business

10/10

Exceptional

22 Jun 2025

Jeff

Two minutes away from my meetings.

Business Self

10/10

Exceptional

02 May 2025

Charles

Good people

Leisure Partner

10/10

Exceptional

02 May 2025

Cesar Enrique

Excellent clean quiet and super friendly staff

Leisure Family

6/10

Pleasant

28 Mar 2025

Tenayah

Then room had a lot of worn down and torn furniture.

Business Self

10/10

Exceptional

21 Mar 2025

Verified traveler

Conveniently located

The hotel was conveniently located and the rooms were cleaned to expectations.

Business Self

8/10

Excellent

09 Mar 2025

Beth

Our room was very clean, there is a nice area to walk our dogs & the staff was great

Business Pet

2/10

Poor

28 Feb 2025

Adam

There was no communication when we checked in about them not having hot water and the room smelled bad

Leisure Partner

10/10

Exceptional

25 Feb 2025

Ebonie

Very good

10/10

Exceptional

25 Feb 2025

Ebonie

Very good

10/10

Exceptional

22 Dec 2024

Jasmine

This is always a great stay for us. Our dog loves it too.

Leisure Pet

8/10

Excellent

25 Nov 2024

Kay mayworm

Very pleasant staff

4/10

Poor

17 Nov 2024

John

We had better hopes for this stay.

The bath fan doesn't work, the installed microwave doesn't work, the carpet is heavily stained, the desk has several spots of laminate chunked out, the dresser has scratches along the entire face, and there are several badly patched holes in the wall in both rooms (some not completed). Honestly, it looks like people were in a fistfight while throwing pots and pans here. I can't understand why this room is being presented to customers. At least the check in desk staff was pleasant and the beds were made. We only spent enough time here to change clothes and sleep, anyway. I took pictures, if anyone cares to see.

Topping all that off, the a/c unit emits a smell of stale cigarette smoke every time it runs. This is a non-smoking facility, so that shouldn't even be an issue. The dumpsters out front are my hope someone is planning to renovate this building.

We stayed here because of a fantastic stay with the same hotel chain in a different city. The ad pictures online for this location were a bit misleading.

Business Family

10/10

Exceptional

11 Nov 2024

Paula

Comfortable beds and pillows, very clean

Business Partner

8/10

Excellent

09 Nov 2024

LaTanya C

Nice stay

Had to change rooms because the keys didn’t work and the young lady was great about the issue and took care of it immediately.

Business

4/10

Poor

08 Nov 2024

RON

Reserved and prepaid $290 (normally a $90 room according to the desk clerk) for a King bed and it wasn't available when I arrived. Water leaking onto floor from dishwasher, garbage disposal inoperative and smelly.

Leisure Family

10/10

Exceptional

31 Oct 2024

Tamatha

Room was spacious. Bathroom was clean. The bed was very comfortable. Located in an industrial part. Parking lot well lit. Staff was friendly. Remote didn’t work. Short drive to Zionsville which has many restaurants and boutique shops.

Leisure Partner

10/10

Exceptional

30 Oct 2024

Nick

The room was very nice and clean.

Leisure Partner

10/10

Exceptional

22 Sep 2024

michael

Very nice room the only thing that I seen is there was no USB charging ports unless I just didn't see . Mike Y

Leisure Self

6/10

Pleasant

20 Sep 2024

Dave

it was ok

dated and worn

Self

10/10

Exceptional

24 Jul 2024

Jeff

Always a great place to stay.

Business Self

6/10

Pleasant

01 Jul 2024

KATHRYN

Great staff
Need updating

Leisure Family

4/10

Poor

29 May 2024

Robert

While the staff was excellent, sadly the property is lacking in sufficient renovation.

The fridge in our room didn't produce ice, and in fact lost cooling during our stay. Our cooler did a better job keeping things cold. The ice machine off the lobby was broken and I was told it had been that way 3 months.

Baby roaches were everywhere in our room and also the other room we reserved for our friends. The bed in the queen suite has about a foot clearance to the wall on one side and no nightstand. The HVAC was either too warm or too cool, unable to maintain a preset temp.

Compared to our stay this time last year, conditions have sadly worsened.

Leisure Family

4/10

Poor

21 May 2024

Errick

This hotel is out dated and front desk is tertible. They act as if thry just dont care. Just check you in and send you on your way. We had a fire alarm and front desk was clueless and didnt care. Didnt follow any safety protocol. People were still walking in and out if buikding as alarm was goung off. Thry made no attempt to make peopl le stay outside.

2/10

Poor

28 Apr 2024

Adele

If you are about to fall asleep and just need a place to sleep off the floor and a place to take a shower - this is an option (not good, but an option). Otherwise, keep driving. Dark, moldy, outdated, disgusting. Will never stay again.

Leisure Family

10/10

Exceptional

25 Apr 2024

Sandra

Clean and comfortable

Business

8/10

Excellent

24 Apr 2024

Patricia

Check in was easy, room was adequate. Dirty coffee filter in maker, lawn mowing outside our room @7:45 am. Covered our car in grass clippings

Leisure Family

6/10

Pleasant

13 Apr 2024

Laura

Scary incident

Hotel is in an industrial park so you have to drive to go to any restaurants.
We did have one very disturbing incident. At 0800 someone tried to enter our room. No knock, no announcement. Good thing we had the extra latch. When we called out the door closed. No “sorry” or other acknowledgment. Was it a rude housekeeping associate or someone else. Don’t know but I will be investing in one of those extra hotel security devices for all future hotel stays.

Partner

10/10

Exceptional

08 Apr 2024

Diana

Well equipped room with kitchenette. Clean and modern. Nice table to play cards on. Only has nightstand on one side of bed.

Partner

8/10

Excellent

07 Apr 2024

Philip

I didn't like that they didn't have a breakfast. I know it is a suite with fridge & stove so you could make your own breakfast.

Leisure Partner

4/10

Poor

07 Apr 2024

Amy

Old hotel, felt dirty even though it was cleaned, just from furniture,
Carpet and paint being old and worn down.

Partner

2/10

Poor

04 Apr 2024

Tracy

They messed up our reservations. The carpet and couch were disgusting I couldn’t wait to leave. The gym was under construction. The first room they gave us was completely under construction. I wouldn’t be a bad place if they updated.

Friends_and_family Friends

8/10

Excellent

17 Mar 2024

Michael

Good value

Business_and_leisure Family

10/10

Exceptional

26 Feb 2024

Janet

Excellent hotel!
The hotel was quiet, staff very friendly!
Pet friendly!!!

Leisure Pet

2/10

Poor

18 Feb 2024

Hannah

Heat was not working in room. Temp 55 in room.

10/10

Exceptional

04 Feb 2024

Regina

The receptionist was very helpful and very polite!

Friends_and_family Family

2/10

Poor

18 Jan 2024

Christopher

There was no water period and the staff suck ghetto ass hell the little skinny Black girl with the tattoo all over her hands rude and disrespectful to my wife this is a place to avoid at all close!!!

Leisure Partner

10/10

Exceptional

20 Nov 2023

Rafael

Great staff, quiet location.

The attendant was super friendly and helpful in the evening and the morning person was polite as well. Really liked staying there.

Friends_and_family Family

10/10

Exceptional

10 Nov 2023

ARLANDO

I have no complaints

Leisure Partner

6/10

Pleasant

02 Nov 2023

Malcolm

It was “okay”. We stay at many Candlewood Suites when we travel. The toilet was loose from the floor. The outside sidewalk just outside the sides of the main entrance were littered with cigarette butts. When trying to check out, could not find anyone after trying for 15 minutes to find a person to sign out.

Business Partner

6/10

Pleasant

01 Oct 2023

Verified traveler

The hotel smelled old. The carpets were dirty and the furniture I’m the room had stain (or just dirty) which made you not want to sit on them.

Friends_and_family Family

10/10

Exceptional

17 Sep 2023

Karen

Class of 1983

It served its purpose. My husband's Class Reunion was held there so we just got a room for the evening. The hotel seemed to be a little dated. I think it's good for someone that needs something long-term. Staff was very friendly, and the place was clean. I like the Dove products that are offered.

Partner

10/10

Exceptional

29 Aug 2023

Jeanette

The property was clean and I felt safe.

Leisure Self

10/10

Exceptional

09 Aug 2023

Janet

Quiet area with plenty of lights in the parking lot.

Leisure Self

10/10

Exceptional

21 Jul 2023

Jeff

Clean, quiet. The set up is perfect for people that travel and work. Full size fridge is worth the stay.
I'll be back,

Business Self

8/10

Excellent

02 Jul 2023

Karen

Pet-friendly - yeah!!

Decent hotel - they are pet-friendly which is a must. Easy parking, felt safe. Not a resort or any place you'd want to \"vacation\"; however a nice hotel if you're traveling with a pet.

Self

4/10

Poor

25 Jun 2023

Christine

Room had lots of stains in carpets and furniture, hole in a closet door and a funky odor.

Leisure Partner

10/10

Exceptional

02 Jun 2023

Robert

Outstanding staff, very accommodating.

Leisure Family

8/10

Excellent

30 May 2023

Dana

Hot water was hard to get. A lot of stains in the carpet and it smelled like they had dumped mens cologne someplace in the room.

Leisure Partner

6/10

Pleasant

30 May 2023

Nicole

The room smelled like smoke, the furniture in the room was dirty. The staff was very nice

Leisure Family_with_children

2/10

Poor

18 May 2023

Kathy

The place smelled liked marijuana cigarette burns were in the carpet the one and only chair! The microwave didn’t work no towels the place was HORRIBLE!!

Leisure Family

4/10

Poor

20 Mar 2023

Renike

Well located to the events we came for, but the quality left a lot to be desired.

Leisure Family

8/10

Excellent

05 Mar 2023

Julie

Staff were very nice and accommodating. Lots of trash in parking lot and smelled like cigarettes. 1st room we were given had a chirping fire alarm. 2nd room smelled funny. Hotel had a strong odor of marijuana. No materials were provided to clean the machines in workout room.

Leisure Family

4/10

Poor

27 Feb 2023

Verified traveler

room was not same as reserved/confirmation.

Was supposed to have a roll/walk in shower but was a tub shower. my confirmation had the roll/walk in shower. It was an inconvenience due to medical condition.

Partner

6/10

Pleasant

26 Feb 2023

Verified traveler

The room was comfortable and looked clean. We requested a king-bed room and were given a queen-bed room and did not meet our request. The heating/air unit was loud and sounded broken, and the bathroom exhaust fan did not work either.

Partner

6/10

Pleasant

09 Dec 2022

Angie

I will not stay again but please read to end as to why.

GOOD:
Free onsite parking. 2 rooms I saw were spacious with sink, dishwasher, stovetop, full sized fridge, desk, and TV.
When I requested room change option, it was managed promptly & kindly.

MEDIOCRE:
This area has nothing in area to do or get food after 10p.
Staff seemed annoyed at my 10:40pm checking but checking was easy.
I think room change triggered me getting billed by both EXPEDIA 12/7/22 & Candlewood Suites 12/8/22. When 2nd charge popped up, I called & was treated rudely by someone stating they already realized the error & are working on it.
Sadly, a mishap proved 3rd party sites aren't always best rates for a second time. I paid $12 more for hotel thru EXPEDIA than their actual rate.

BAD:
Got to room & 1st thing noticed was toilet running. Went to jiggle handle & 3 big bugs scurried across bathroom floor to underneath sink cabinet when light came on. This EXPEDIA booking was non refundable & I was exhausted. Requested room change & was accommodated. 2nd room showed no signs of bugs but definitely run down.
Hotel is nice outside BUT INSIDE NEEDS thoroughly cleaned top to bottom, painted, and damaged worn furniture replaced & until then start charging $69 a night. Not worth more as is.

Business Self

8/10

Excellent

12 Nov 2022

Tamara

The staff at the property was incredibly friendly. The room was clean and beds were comfortable. The building seems a little dated, but was overall a pleasant stay for my most recent work trip.

Business Self

10/10

Exceptional

15 Aug 2022

Gary

Great place

Leisure Friends

4/10

Poor

11 Jul 2022

Nathan

Shower curtain bar separated from wall initial reserved room. Moved to a new room. Thank you! However then double charged for two rooms

Leisure Partner

6/10

Pleasant

13 Jun 2022

Shelley

A guy got on the elevator with a gun. I was Horrified.

Business Self

10/10

Exceptional

13 Jun 2022

Russell

Great stay

Excellent for the night. Multiple dining options within 2 miles. Great check-in and service.

Friends_and_family Family

6/10

Pleasant

11 Jun 2022

Tim

The room felt dirty. The carpet was stained and dirty. The fan for the bedroom a/c did not work. It was an ok room, but I wouldn't stay again.

Leisure Pet

6/10

Pleasant

03 May 2022

Shauna

Our room smelled horrible like fried food. Long-term people staying there often, loud music outside where they hang out. Everything was clean, just utterly smelly. In an industrial area tucked away. 4 minutes from the most high end area in Indy, Zionsville. Gorgeous place. Close to basically anything within 20 minutes or less.

Leisure Family

2/10

Poor

29 Mar 2022

John

the room had ants all over things, would like a full refund for both days

Leisure

8/10

Excellent

25 Mar 2022

Jaime

Clean and comfortable.

Leisure Partner

4/10

Poor

24 Mar 2022

Brittany A

My husband and i were on a long road trip with our 3 month old, and we stayed here to split up drive time. My rating of this hotel *would have been* wonderful because the kitchenette in the room was so convenient!! The TV was very small but the room was clean and the price was great. However, traveling with a 3 month old is hard. We were exhausted. At 12:50 am, our phone starts ringing in the room. It woke my husband and I up and the baby. We were super confused, sleepy, and trying to comfort the baby so we missed the call. It rang two more times before my husband finally answered it. It was the front desk stating they had a noise complaint about us playing music. We were not playing music and we couldn’t hear any music from our room. In fact, until that time the baby hadn’t even been crying. I just don’t understand why the staff would call in the middle of the night without actually walking down the hall to confirm where the noise complaint actually was coming from. As you can imagine, this changed my whole perspective about the hotel and our stay. Due to probably one staff member I now feel that they are unwelcoming, not restful, and unprofessional.

Business_and_leisure Family_with_children

6/10

Pleasant

12 Mar 2022

Nathalie

We stayed 1 night and we were on our way to Texas, we were super tired and looking forward to a good nights sleep. The 2nd floor wreaked of pot smell, the smoke detector started beeping at 4am, open condom wrappee in the elevator, shower jet too hard and not adjustable, magnets on shower curtain in bath do not stick to the bath. Basically after being awakened by the smoke detector, we decided to take our shower and move on with our travels.

Leisure Pet

6/10

Pleasant

11 Jan 2022

Tena

It is in like a industrial business area - no restaurant around-

10/10

Exceptional

18 Dec 2021

Michael

Affordable and comfortable room with friendly and helpful staff. Many dining options nearby. I recommend staying here.

Leisure Partner

8/10

Excellent

06 Dec 2021

Eric

Adequate

Business Family_with_children

8/10

Excellent

11 Nov 2021

Dawn

Reasonable rate with pets, clean, good staff

Nice stay at conveniently located hotel. Very clean, excellent staff. We have two small dogs and appreciated the reasonable pet fee and area to walk them. Spacious living area and room. Bathroom and kitchen worn and tired, but clean.

Partner

8/10

Excellent

03 Nov 2021

Katherine

It was a nice property.

Leisure Family

2/10

Poor

27 Sep 2021

Jennifer

Upon arrival we were given the wrong room key, we keyed into a room that already had occupants.
The hallways and elevator had strong smoking smells.
The TV had a squiggly image when turned on (unable to watch TV).
There were teeth on the soap dispensers in the bathroom shower.

Business Family_with_children

6/10

Pleasant

07 Sep 2021

Verified traveler

Needed to be cleaned and vacuumed better. Floor was
nasty. Carpeting dirty.

Friends_and_family Family

10/10

Exceptional

08 Aug 2021

Verified traveler

No pool or hot tub

Leisure

8/10

Excellent

12 Jul 2021

Laura

Pretty expensive for no frills. No one available at desk for checkout. Found room to have tisse stuck in peep hole. Makes me wonder at cleaning process

Partner

8/10

Excellent

18 Jun 2021

Verified traveler

We found the room clean and affordable. I would use this facility again!

4/10

Poor

17 Jun 2021

Verified traveler

The facility is really run down. The room's carpet was filthy and sticky. No glasses or silverware. The drawers had crud in them. In the morning, there was a very distinct smell of weed in the hallway that started seeping in under the door. The formica on the desk was missing in places. Put a sheet over the chair to sit on. The luggage carrier base had ratty plastic and duct tape.
We have stayed at many Candlewood Suites in the past, this by far is the absolute WORST one ever.

Leisure Family

8/10

Excellent

15 Jun 2021

Verified traveler

The size of the bathroom was adequate but it needs countertop to accommodate toiletries.

Leisure Partner

6/10

Pleasant

12 Jun 2021

Verified traveler

There were no amenities. There was a snack shop but you were charged for items, no complementary breakfast, no pool. The suite was nice, but there was no digital television; all analog, from 20 years ago.

Self

10/10

Exceptional

01 Jun 2021

Erick

God services

Great

Business

8/10

Excellent

17 May 2021

joseph

Nice stay. Room was clean and comfortable. No complaints

Partner

6/10

Pleasant

10 Apr 2021

Verified traveler

It’s great until you check in!

Didn’t give me the reservation price. Jacked up my credit cards by charging me twice for one room, running authorizations AND charges for the same rooms. And the night clerk didn’t know how to correct anything, couldn’t print my bull so I could see what she charged, and was snarky to her when I explained how upset I was. The day clerk was nice, but their system is ridiculous and she was at a loss to make corrections too.

Friends_and_family Family

10/10

Exceptional

31 Mar 2021

Verified traveler

Nice comfortable beds, room was clean and well stocked. Friendly staff. Can't complain 😁

Leisure

10/10

Exceptional

14 Dec 2020

Donica

Relaxing

The stay was for me to relax

Self

10/10

Exceptional

29 Nov 2020

Andrea

It was overall a great stay clean facility quiet and comfortable

Leisure Self

6/10

Pleasant

26 Oct 2020

Erick

Unsatisfactory

My stay was not the best most of the furniture was outdated and extremely small 32 inch outdated televisions, it was tasteless however the beds were comfortable. I stayed all of 5 hours, never again. Stains on the couches.

Partner

6/10

Pleasant

25 Oct 2020

Martha

The room was clean, but there were no towels in the room, the conditioner and body wash were empty. We had to ask for them from the front desk.

Leisure Partner

4/10

Poor

27 Sep 2020

Check in was fast, location was close to where we needed to be. A lot of noise from outside early in the morning from someone, so not a safe feeling taking my dog out.

Friends_and_family Pet

10/10

Exceptional

30 Jul 2020

Ion

Perfect for traveling with pets, clean,quiet,rooms are very comfortable

Business_and_leisure Pet

8/10

Excellent

29 Jul 2020

LaGina

Good