Name: Embassy Suites by Hilton Indianapolis North
Address: 3912 Vincennes Road, Indianapolis, 46268, US

10/10

Exceptional

30 Jul 2026

Kenneth

Breakfast was great every morning. Wish weekend started a little earlier for softball girls.

6/10

Pleasant

27 Jul 2026

Don

The hotel room bathrooms could have been cleaner caulking missing dirty and some light mold on the caulking.
Loud kids at 1030 at nite running down the haul ways

6/10

Pleasant

27 Jul 2026

Holly

Embassy is ALWAYS our first choice of a place to stay. 1. we can give our teen privacy in the Livingroom or we can put our 5 year old to bed and hang out still in the other room. 2. Best breakfast buffet! This location was outside the city, no problem we had a rental car and it's worth it to us for 1 and 2 listed above. Now compared to other Embassy's the person checking us in was not really into talking to people. Other issue, only one person was working the bar and teh food area. Made for a difficult time to order our food and get the food. My husband actually was the waiter carrying the big tray from the bar to our table to get us our food. Not enough staff to handle a very busy night at the hotel.

6/10

Pleasant

26 Jul 2026

Victoria

Breakfast, staff and parking were excellent. Restaurant wasn’t open, hotel is a bit worn down and in need of updating and there was a very large (loud) party when we were there and that noise echos in the atrium. It was okay.

8/10

Excellent

25 Jul 2026

John

Nice hotel. Easy to go places in Indianapolis. The rooms were clean and 2 room suites are nice to have.

10/10

Exceptional

20 Jul 2026

Kimberly

Was 3rd time staying at this location and like always no complaints!! Everything was perfect

10/10

Exceptional

20 Jul 2026

Kimberly

Was there 3 nights and perfect stay , breakfast was amazing with plenty of options, happy hour was a bonus and plenty of options close by to eat or do things .

Friends_and_family Family

8/10

Excellent

16 Jul 2026

Linda

Plenty of parking. Very slow elevators. Lots of families for kids sports events. No conditioner but they brought it up quickly when I called. Overall what I expected.

8/10

Excellent

16 Jul 2026

Kimberly

This hotel was very comfortable. The bedroom and common areas were clean. Ladies public restroom was clean. Air conditioning throughout the building, although the pool area was warm. Pool water was comfortable, and pool has steps to enter/exit. Good variety of hot breakfast items. Hard working breakfast staff. The room had a small mini fridge. Freezer section was frozen over. Low toilet. Bedroom section was quite. Plenty of free self parking spots. Elevators available as well as luggage carts.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Samantha

We really love the atmosphere and made to order omelettes in the morning.

Friends_and_family Family

4/10

Poor

14 Jul 2026

Connie

This hotel needs to be deep cleaned. They might even need to close for a few weeks and deep clean everything. They also need to upgrade furniture and bathrooms. The customer service from your bar tenders needs some improving.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Leah

Staff and cleanliness was great! Good stay overall!

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Rose

Our accommodation were great with the separate living room setup. Snacks and drinks were a bonus not expected and breakfast was one of the best ever served. The omelets were made to order and delicious.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Shanna

Ehh this stay was ok. This definitely was not the embassy suites that I am used to. The hotel is very outdated. There are so many rooms that I feel like house keeping has to rush to get them all done. As I found several pieces of glass on the floor in front of microwave and next to the toilet. Thank goodness I found it before my child stepped on it barefoot. The staff were very nice and friendly and main areas seemed well maintained but rooms definitely lacked that! It was close to alot of things. Had a nice breakfast and snack hour that’s always nice. But this hotel definitely has missed several upgrades and fixes inside and out!

Family_with_children

10/10

Exceptional

12 Jul 2026

aaron

👍👍👍. Nice place. Will stay here again.

10/10

Exceptional

12 Jul 2026

tina

The rooms were very clean,all staff was nice and helpful.

Family_with_children

10/10

Exceptional

11 Jul 2026

Amanda

Embassy about go to when we visit for the Bullpen baseball tournaments every year.
Room sizes are perfect for our family of four. We love the extra living space and the free breakfasts!!

10/10

Exceptional

11 Jul 2026

James

Spacious rooms friendly staff beautiful hotel highly recommended

Family_with_children

10/10

Exceptional

10 Jul 2026

Darhonda

Stay was very nice

10/10

Exceptional

06 Jul 2026

Sandra

Everything was great. the only thing needing improvement was the yard and parking lot.
There was a lot of trash on the yard around the building and the containers outside were running over. That was not just one day but the entire 5 days we were there. I suggest
you to have someone check the exterior at least 3 times a day and empty the containers. I noticed that travelers were cleaning out their cars in the front driveway. Its a shame when such a nice place and the trash around the front entrance is the first thing you see when you arrive.
Will definitely recommend this hotel to all.
Sandie Williams

Pet

10/10

Exceptional

06 Jul 2026

Chuck

Everything was great, thank you!

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Olena

The hotel offers a very good breakfast, and acocktail hour. Having parking included in the room rate was also a nice benefit.

However, the property is showing its age in several areas. The elevators were quite noisy, and despite having four elevators, one was consistently out of service during my stay. The bathroom doors also appeared worn and could use refinishing or replacement.
Beds and pillows are comfortable.
It appears that the hotel is currently undergoing renovations, which is encouraging. Hopefully, these updates will address some of the issues and improve the overall guest experience in the future.
Overall, the hotel feels somewhat outdated at the moment, but it is still one of the better options in the area and offers amenities that make it a reasonable choice for this location.

Self

10/10

Exceptional

04 Jul 2026

Alex

After going through 3 different hotel, and trying to find an available hotel during the week of basketball, tennis, baseball, and Volleyball, I am thankful for this 1. Amazing staff and everything was GREAT!!

Family_with_children

10/10

Exceptional

03 Jul 2026

Anthony

This is my family's second stay here. Staff is always very friendly, from front desk to housekeeping staff. Room was clean and comfortable. Breakfast was well organized and of decent quality. Pool was clean but a little on the cold side. It was 100+ outside so it wasn't unwelcomed.

Family_with_children

10/10

Exceptional

02 Jul 2026

Andree

Everything

Family_with_children

8/10

Excellent

01 Jul 2026

Brett

The breakfast was great. Best breakfast anywhere

Pet

8/10

Excellent

01 Jul 2026

Eduardo

All ok

Friends

10/10

Exceptional

30 Jun 2026

Ted

Another great Indy 500 weekend staying at the Embassy Suites on the north side of Indianapolis. The hotel never disappoints! The hotel is always full for the big weekend, but the staff keep the hotel clean. The breakfast is always great! I will be back next year!

Friends_and_family Friends

10/10

Exceptional

29 Jun 2026

Rosie

No complaints. Staff was helpful, place was clean and looked nice, breakfast was very good with lots of choices.

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Andrew

Slowest elevators I have ever experienced. The hotel is dated. Breakfast and location were great. Pool makes swimmers itchy from the excessive chemicals.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Justin

Great as always

Family_with_children

10/10

Exceptional

27 Jun 2026

Robert

Breakfast was good and staff was helpful and was located in a good area

Self

10/10

Exceptional

25 Jun 2026

Timothy

Property was very clean. Friendly staff. Close to good shopping.

Partner

6/10

Pleasant

24 Jun 2026

Yvette

The receptionist was extremely rude and not welcoming at all. The room I was given was full of dust like it hadn’t been cleaned in days.

Self

8/10

Excellent

23 Jun 2026

Ashley M

Bathroom was extremely small, and it was chilly in the room but they wouldn’t change the air to heat (they have their a/c and heat as separate systems?). Food was good.

Family_with_children

2/10

Poor

21 Jun 2026

Kevin

An uncomfortable mess is being polite. Find somewhere else to stay. This is not the embassy suites experience you should expect. Disappointed F - rating.

Family_with_children

10/10

Exceptional

20 Jun 2026

Corey

We had a great stay at Embassy Suites in Indianapolis. The hotel was very clean, well-maintained, and the staff was friendly and helpful throughout our visit.

One of the highlights was the complimentary breakfast, which had a great variety of options and was well stocked. We also really enjoyed the free evening drinks, which added a lot of value to our stay.

The facility itself is in excellent condition and you can tell they take pride in maintaining the property. The only minor downside was that the elevators were a bit slow and could use an upgrade, especially during busy times.

Overall, we thoroughly enjoyed our stay and would definitely choose Embassy Suites again when visiting Indianapolis. Highly recommended!

Family_with_children

10/10

Exceptional

20 Jun 2026

Megan

Stay was excellent. The only negative was the elevators took forever and then one was broken during our stay.

10/10

Exceptional

19 Jun 2026

Ron

Great stay! Will stay here again.

Business

10/10

Exceptional

17 Jun 2026

Raul

I recommend this hotel; the breakfast is very good, the service is good too, and the location is great

Friends_and_family Family

6/10

Pleasant

15 Jun 2026

Terry

Mattress was horrible. room was ok, breakfast starts too late on the weekend for travelers.

Friends_and_family Family

2/10

Poor

15 Jun 2026

Cody

So our bedsheets had a stain on them. There was a hair tie in the bathroom with hair all over it. Our first night of staying I woke up with bumps all over my arms the area in which it’s in is very ghetto. In fact, someone said that there is crack at the gas station close by we had kids banging on our door to our hotel. You could hear everything going on outside the hallways. People yelling and screaming the table was not clean thank God I brought cleaning products with me. Absolutely horrible experience. The people were not polite at all. I would not recommend this hotel at all and we’ve stayed at a lot of hotels.

Partner

2/10

Poor

14 Jun 2026

Eric

The toilet plugged a few times – they could not get us a plunger – we had to wait quite a while for maintenance to come – the toilet plugged again immediately after maintenance left– pretty annoying…

Partner

8/10

Excellent

14 Jun 2026

Latahua

Took to long to check in rooms were not available at check in time I had to get a different room because the wait time was long long for the double queen and I still had to wait until almost 8.

10/10

Exceptional

14 Jun 2026

melissa

The hotel was quiet peaceful,, clean,,,, parking spaces,,, drinks, food was good and tasty,, I will stay again

Self

8/10

Excellent

12 Jun 2026

Kim

Having breakfast was awesome

8/10

Excellent

09 Jun 2026

Justin

The air conditioner in our room did not work properly. We would leave the door open just to cool the room down at night.

Friends_and_family Family

8/10

Excellent

31 May 2026

Susan

Nice staff. Room did not cool after 1200 AM. We called the desk, but there wasn’t any maintenance person available.

10/10

Exceptional

29 May 2026

Madison

Excellent property for a family of 3 with a toddle. Everything was incredibly clean and the room was very spacious, felt like a little apartment. Staff was super helpful when I made a typo in my booking, and were very kind to our little one. Room service was great too! Only thing I would have liked to see was a later breakfast time during the weekdays. Overall amazing experience!

Family_with_children

6/10

Pleasant

29 May 2026

Natalie D

It was within walking distance of several restaurants.

Family

10/10

Exceptional

28 May 2026

Jennifer Joy

Clean room! Nice staff!!

Family_with_children

2/10

Poor

26 May 2026

whitney

Tash

Self

10/10

Exceptional

25 May 2026

Gabriela

Very friendly and helpful staff!

8/10

Excellent

25 May 2026

Danny

Only stayed for 7 hours. Was happy to see they extended the Manager Reception because we were stuck in race traffic for hours! Have stayed there several times.

Family

10/10

Exceptional

23 May 2026

Sundararajan

Good location
Clean room
Good breakfast
Good restaurant nearby

Family

10/10

Exceptional

23 May 2026

Michael

Good value for being 30 minutes north of downtown Indianapolis.

Partner

2/10

Poor

17 May 2026

Mike

I actually loved the property. The facility looked great from the outside, but unfortunately, when you uncover some of the nasty mess, you noticeably see that there are definitely cracks and kinks in the armor here. The plumbing while they did say they were making improvement is awful and each of the two rooms. I had both have flooding issues in both sinks, one coming out of the top of the sink and one coming out of the bottom where the P-trap would be located making it an unsafe dangerous location for me to be because I am disabled. That is exactly why I got a disabled room and unfortunately that’s exactly where I fell in the disabled room on the tile where the P-trap was located under the sink it actually was leaking and dripping out gallons of water onto the ground, which caused me to fall. Not a great impression. When I got moved to the next room, it clearly looks better, but I wasn’t able to utilize it very well because when I woke up and noticed immediately, they were plumbing problems again. Also, another sink problem this time it would not drain and absolutely was a mess. Neither are acceptable and both were definitely notable before my stay and why they weren’t fixed. I’m not certain of that because they were definitely aware of those situations. The P-trap cracking is not a one day deal it clearly happened over a period of time and the fact that it leaked that much water onto the ground tells me they knew it was broken and just didn’t fix it. 0 stars for me

Self

8/10

Excellent

16 May 2026

Chineta

Room was clean and the carpet had just been cleaned which is good, but bad because it the wet carpet made the ceramic floor slippery 😐
Staff was friendly and breakfast was okay.
The bed was clean and comfortable!

Partner

8/10

Excellent

15 May 2026

Shyan

Good breakfast nice rooms and pool

Partner

10/10

Exceptional

14 May 2026

Tyler

Loved our stay here!

Partner

10/10

Exceptional

12 May 2026

Shalyn

this is our favorite place to stay in Indy! always clean, staff is kind and breakfast is delicious!!

Family_with_children

2/10

Poor

12 May 2026

Maggie

Ownership should seriously reevaluate the current management team and place qualified individuals in leadership positions who genuinely understand customer service, accountability, professionalism, and respect for all guests. Hotels are in the business of caring for people during stressful situations, and unfortunately this experience reflected the exact opposite.

As an Asian family traveling from California to Indianapolis for our children’s graduation, we booked and fully prepaid our stay at Embassy Suites North Indianapolis for May 8–10. Due to unavoidable travel delays, we arrived around 4:00 AM only to be told that our reserved rooms had been given away to other guests.

Imagine arriving in another state in the middle of the night, exhausted, with family members and no place to stay despite having confirmed prepaid reservations. It was devastating.

The overnight front desk staff were apologetic and told us management would contact us. No one did until the following Monday, when I received a voicemail asking me to call back and speak with a manager named Kevin.

Unfortunately, the follow-up experience became even worse than the original reservation failure. When I returned the call expecting professionalism and an apology, Kevin spoke to me in an aggressive and condescending manner. He repeatedly interrupted me, told me I could only speak “when asked,” threatened to hang up, and ultimately did hang up on me despite the fact that I remained calm and respectful throughout

6/10

Pleasant

12 May 2026

Gail

The property is very run down. The rooms have lots of stains all over the furniture. It needs a major facelift. Breakfast was fine.

2/10

Poor

11 May 2026

Belle

We booked and fully paid for our hotel stay for May 8–10, traveling all the way from California to Indianapolis for our children’s graduation — an important and emotional family event. Due to unavoidable travel delays, we arrived at the hotel around 4:00 AM only to be told that our reserved and prepaid rooms had been given away to other guests.

Imagine arriving in a different state in the middle of the night, exhausted after travel, with family members and no place to stay despite having confirmed reservations. It was devastating.

The front desk staff that night were apologetic and told us a manager would contact us. No one did until the following Monday, when a voicemail was finally left asking me to call back and speak with either the manager or another manager named Kevin.

When I returned the call and spoke with Kevin, the experience became even worse than the original booking failure. Rather than showing empathy or professionalism, he spoke in an aggressive and condescending manner. He repeatedly interrupted me, spoke to me as if I were being disciplined, and stated that I could “only talk when asked.” He then claimed that the hotel’s system “resets at 2 AM” and implied that if I had not called ahead, losing our rooms was somehow not the hotel’s responsibility.

As I calmly tried to explain the situation and the impact this had on our family trip, Kevin cut me off and threatened to hang up if I continued speaking. I never raised my voice, used profanity, or behaved di

Friends_and_family Family

6/10

Pleasant

10 May 2026

Crystal

Old slow elevators that sometimes didnt open. I actually had to force open the doors. I started using the stairs. A/C was not working so we had to leave our balcony door wide open to give us a breeze. Carpets definitely need a shampooing. Plus side, they hand out water bottles when you need them for free. Their tap water tastes gross. They give you free drink coupons during your stay. Breakfast was not celiac friendly. My husband said the omelet was good though. Not my favorite place to stay but not my worst.

Partner

6/10

Pleasant

10 May 2026

Bridget

Breakfast was good! Staff was pleasant. Room clean but rug was tattered around edges. Pillows were horrible, soft and over used.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Helen

Room was clean but the HVAC system was flaky. One night it got very stuffy and hot, despite the thermostat setting. The next night it was freezing cold. Breakfast was ok if you got the made to order food. Prepared food was not as good. Drinks at the manager’s reception were great.

Family

10/10

Exceptional

10 May 2026

Brittany

We were in town for a concert and had our 8 yo daughter with. Great pool. Awesome breakfast Buffett. Super nice staff. There is a Mexican place right off the hotel parking lot with great food. About 20 min to downtown Indy. It was a great stay with clean room and comfortable bed. If we’re back in the area we will stay again.

Friends_and_family Family

6/10

Pleasant

10 May 2026

Jacob

It wasn’t a bad stay, but the bed was not comfortable at all just felt like a box spring, and the pillows were so flat it felt like I was laying on cardboard and there was only 1 pillowcase on 1 of 4 pillows.

Partner

10/10

Exceptional

08 May 2026

Craneisha

Great hotel! Staff was very accommodating and the rooms were spacious and clean. Breakfast in the morning was great! 10/10

Friends_and_family Family

8/10

Excellent

07 May 2026

Robin

Needs some updating and TLC...was clean and roomy though

Family

10/10

Exceptional

07 May 2026

Michael

Excellent check-in process, clean and well maintained room, and a great restaurant.

Self

10/10

Exceptional

07 May 2026

Danaka

Clean room, staff was excellent! Kitchen wasn’t the cleanest but the food was good. Lots of options.

Family_with_children

8/10

Excellent

05 May 2026

Micah

Room was large and clean

8/10

Excellent

29 Apr 2026

Nicholas

The overall stay was amazing, excellent breakfast, salt water pool was decent just wish it was deeper then 3 1/2 feet. The staff was quite but very helpful when needed, the rooms where super clean with a outstanding view of the surrounding area. The bar was really cool except for the lady bar tender, she was naturally rude and smug about everything. But all in all it wasn't a bad place for the price

Partner

2/10

Poor

26 Apr 2026

Tersheika

I usually stay at this hotel twice a month I come in town with my family My last couple of stays have not been what it usually especially this time April 25,2026. My sink was stopped up in the bathroom. But before that I checked in at 415pm my children went to the pool about 440pm. We was there no long then 20 mins due to the CHLORINE being to strong.I notified the front desk which they told me it was salt water which I didn’t believe at all because everyone left out. The hotel closed the pool about a hour later & never opened it back up. I was very upset because honestly what is it do at a hotel for children besides SWIM. They are getting worse if you ask me I don’t recommend.

Family_with_children

4/10

Poor

26 Apr 2026

Betty

Clean rooms breakfast perfect staff perfect. The elevators and looks of the hotel was sketchy

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Stephen

We booked this site as the last stop on our trip, thinking we could get good rest for the final leg of our trip. The place exceeded our expectations. The check in was seamless, the rooms were great and the breakfast was wonderful. The cook was friendly, and made a good omelet.
We’re already planning a summer trip with this being the base of operations for us.

Friends

10/10

Exceptional

18 Apr 2026

Kevin

Stayed during the Men’s Final Four. Everything was great.

4/10

Poor

12 Apr 2026

Davis

Good breakfast and staff but the building if pretty old for the price, elevators pretty bad, rooms extremely warm, we were to reception to ask about the AC and the answer was this is a old building so we open the balcony door to get cold air inside the room. Bathroom are rusted for the price the charge it has to be an excellent room

Family_with_children

10/10

Exceptional

10 Apr 2026

Anne

Staff was great, breakfast was great!

Partner

10/10

Exceptional

10 Apr 2026

Thomas

Yes

10/10

Exceptional

07 Apr 2026

Leonel

Really good hotel. Great breakfast and big rooms

Partner

10/10

Exceptional

04 Apr 2026

Darin

Breakfast smelled great. I didnt partake docto time constraints. Parking did feel safe. Staff I dealt with were very friendly.

Self

10/10

Exceptional

04 Apr 2026

Vann

Great food

Friends_and_family Family

8/10

Excellent

04 Apr 2026

Regina

I always like staying here.

8/10

Excellent

04 Apr 2026

Matt

Food was good. Parking was secure.

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Stephanie

Close to all restaurants. Breakfast was great.
Best coffee I’ve had on vacation
Definitely recommend to everyone

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Ryan

I was pleasantly surprised with how nice the hotel was and how good the breakfast is. Cook to made omelette isn’t your standard continental breakfast

Self

10/10

Exceptional

31 Mar 2026

Chris

Usual great experience. Food, staff and room were all great!

10/10

Exceptional

31 Mar 2026

Chor

We had a nice stay. The free breakfast was great and the room was spacious and well maintained. The TV was starting to go bad as half of it was dim. The couch was also starting to go bad.

Family_with_children

8/10

Excellent

28 Mar 2026

Jessica

Great hotel for price and what you get; free parking, free breakfast, pool, two drinks per night.

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Jessica

This is a perfect stay for a family traveling.
Pros: spacious room, free big breakfast, and pool, free parking, and near lots of stores and restaurants
Cons: a little outdated, mot hotels I’ve been in now have a fire stick or something for streaming.
Would definitely stay here again!

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Lisa

Nice stay in a queen suite. Overall it was a great stay and the hotel impressed us. Only negative would be that the furnishings in the room were well used and could be replaced but were not terrible.

Family_with_children

10/10

Exceptional

26 Mar 2026

Olena

Breakfast was great

Partner

6/10

Pleasant

26 Mar 2026

John

Room was nice. Clean and quiet.

Business

8/10

Excellent

26 Mar 2026

Erin

The staff was incredibly friendly, the breakfast was great and has an overall good vibe.

Hope to stay again when the renovations are done.

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Tyler

Clean room, friendly staff, awesome breakfast!

Family_with_children

6/10

Pleasant

20 Mar 2026

Cheryl

Front desk staff rude and can’t be bothered with questions you have. Room that was booked wasn’t available. Had to wait for another to be cleaned. I had drove 7 hours to be told you can’t checkin. . Didn’t get a room til 4:30 which put me behind getting to the hospital to see my brother.

Self

10/10

Exceptional

16 Mar 2026

Ashley

Was a nice facility only issue is the thermostcintrol. The room was so hot i could barley sleep. Had to open a window to cool the room kff.

Family_with_children