Name: Best Western Plus Indianapolis NW Hotel
Address: 7220 Woodland Drive, Indianapolis, 46278, US

10/10

Exceptional

13 Jul 2026

Sue

Clean room, parking was safe

10/10

Exceptional

13 Jul 2026

maleika

The 3 days that I stayed only 1 day I was able to use the swimming pool and it was checkout that day not very happy and did not give us a discount or anything

Partner

4/10

Poor

13 Jul 2026

Rebekah

The hotel itself was good - breakfast was decent, nice coffee maker machines, pool, outdoor patio area, and rooms were fine. However, we had an issue of a car/motorcycle gang revving their engines, squealing tires, and racing in the parking lot across the street and even tire marks entering the hotel’s parking lot. They were so loud for a long period of time overnight -we could not sleep from 12-4am. We tried calling the hotel front desk to have it taken care of or reported to the police but they seemed relatively unconcerned with the situation and its disruption to its guests (for 4 hours!!) In the morning, we discovered a large amount of trash (empty drink cans, bottles, take out food containers, and even a baby diaper) littering the parking lots and grass area. We do not recommend staying here - we did not sleep hardly at all with the noise going on. This situation needs to be remedied if the hotel would like to have guests stay again.

Family_with_children

8/10

Excellent

12 Jul 2026

Shawn

Only one elevator was in service which being on a top floor caused an inconvenience when coming and going, otherwise things were good.

Family_with_children

8/10

Excellent

12 Jul 2026

Nieawna

Overall the property was nice and clean and I would stay again if in the area.

Family

10/10

Exceptional

12 Jul 2026

Melvin

Property was clean and staff was very helpful

4/10

Poor

12 Jul 2026

Chasity

We weren't able to shower since the tub was clogged

10/10

Exceptional

11 Jul 2026

Robert

We stayed at this hotel for a quick stop on a road trip to DC. Our room was oomfortable and clean. We were grateful that a person was at the desk during the night because we got in at midnight. She was very kind and accommodating. The breakfast was normal hotel breakfast and hot, which we appreciated. It was a short stay and nothing else stood out but it was good.

Family

10/10

Exceptional

09 Jul 2026

WILLIAM

Not fancy, but clean, well executed, and good breakfast.

Partner

4/10

Poor

07 Jul 2026

Navin

No pool
No cleaning of the rooms on July 04
Floors are very sticky
Good breakfast
Front desk needs more friendly training
I would rate it 2 out of 5

Business

10/10

Exceptional

06 Jul 2026

Joy

We had a cookout outside with the grill and the staff was very helpful

Family_with_children

6/10

Pleasant

05 Jul 2026

Jon

We were in Indy for a baseball tournament and stayed 4 days. When we first arrived the rooms were nice and hotel was clean and nice, it was also extremely hot and humid so the complementary lemonade was a nice touch. I noticed the request for new towels and garbage pick up must be made by 9PM for the following day. Because the games were so hot and humid we were out of fresh towels on day 1. I put in my request twice both before 9PM and never received service the entire stay. By the end of our stay the halls and stairwells had trash piled in them as guests who weren't getting maid services in the room would just drop their trash in the halls or stairwell. By our last day there was quite a lot built up as none of it was being picked up. The breakfast was good but get there early it says until 9:30, but I was told that means everything was gone, cleaned and done at 9:30 so most items were actually over with just past 9. Also while we were there one of the 2 clothes dryers were non operational as well as one of the elevators. Also 2 nights a large group of kids were in the parking lot late at night blasting music peeling out, parading their low riders and when they came inside they were running all around the hotel hooting and hollering and when multiple members of our team called to complain they were told there was nothing they could do.

Friends_and_family Friends

4/10

Poor

01 Jul 2026

maleika

I checked in to take grand children swimming but the pool was shut down all 3 of my days, they did not apologize nor did they reimburse us the front desk employees were very rude don’t stay there

Partner

8/10

Excellent

01 Jul 2026

Justin

(Most) Staff were friendly and welcoming. Our room was comfortable and most everything worked (A/C, bathroom).

My only small issues were:
-loud neighbors (on the second night, a few people were running down the hallway shouting; on the first night, the connected room next to ours had their TV on loudly)
-difficulty with connecting to the TV (that being said, I didn't ask the front desk for help)
-reception was a little awkward/unwelcoming

Family_with_children

8/10

Excellent

29 Jun 2026

Amy

It could use a few updates, but our stay was good. Room was clean. Hallways clean. Friendly staff.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Terry

Very nice stay

Partner

2/10

Poor

25 Jun 2026

Stewart

There was a soaking wet spot about 3 feet in diameter at the foot of the bed. I wasn't aware of it until I got up to use the bathroom and I almost slipped and fell on the tile. It was wet all night and into the next morning at check out. I'm not sure what made it wet but staff should have noticed this when cleaning. The breakfast was basic at best. I've stayed at BW Plus a couple of times in the recent past in Chicago area and Utah. They seem to be in much better condition. This hotel is a NO GO for any future trips. It makes me question the entire Brand now.

Self

10/10

Exceptional

21 Jun 2026

Cindy

We just stayed one night and it was very nice. Bed was comfortable and lots of parking available for large vehicles

Partner

10/10

Exceptional

19 Jun 2026

Eric

The room was great and spacious. The breakfast was over the top and the service was extremely helpful

Family

6/10

Pleasant

19 Jun 2026

Jeff

Clean room though it had a smell when we walked inti the room
The pool isnt in use,

Partner

8/10

Excellent

18 Jun 2026

Andrew

We discovered each Best Western Plus is individually operated.
This one is definitely above par.
It was just a bit off our more familiar route, but highly recommended for any traveller!

Family

8/10

Excellent

17 Jun 2026

Eliseo

👍

10/10

Exceptional

16 Jun 2026

LUCIA

Everything was very clean

Family_with_children

10/10

Exceptional

15 Jun 2026

Mohamed

It is not bad

8/10

Excellent

14 Jun 2026

Krista

Rooms were great. Very clean.
Breakfast was great and lots of parking. Only issue was pool was closed majority of our visit.

Family_with_children

6/10

Pleasant

13 Jun 2026

Christa

Hotel and room were very clean and looked newly updated. Breakfast was good. Staff was friendly. However, the pool was out of order during our stay which was one of the main reasons we chose the hotel. One of my sons forgot his toothbrush so I sent him to the front desk to ask for one since they have signs saying to ask if you forgot something because they can provide many common toiletries. Person at the front desk told him they didn’t have any. The convenience shop was also pretty bare and not replenished during our stay. The room walls are paper thin. You hear everything in the hall like it’s happening in the room. They even provide ear plugs so I’m assuming it’s a common complaint. Not a terrible experience, just not a great one either.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Amori

THE ROOM WAS GREAT! NICE N CLEAN

4/10

Poor

13 Jun 2026

Lucinda

Pool was closed for “maintenance” yet was never being worked on, just happened to be on a night where the hotel was full of kids. AC unit terribly loud and did not keep room cool. Tornado sirens went off, staff did not have a plan for shelter or tracking weather. Bathroom did not have exhaust fan, which makes for a smelly weekend with teenage boys. Just not a great place to stay.

Friends_and_family Family

8/10

Excellent

11 Jun 2026

Susan

Room was very clean and well appointed. Gentleman at check-in was efficient, pleasant and helpful. Area was on a boil order and I was provided with additional bottled water. Located right off the expressway, which was convenient for my purposes. Several options for breakfast, although most did not look too appetizing and breakfast area could be cleaner and better lit (might help the food to seem more appetizing).

Self

4/10

Poor

08 Jun 2026

Michael

The city was on a

10/10

Exceptional

08 Jun 2026

Eliseo

👍

6/10

Pleasant

07 Jun 2026

Shelley

The hotel was nice and clean and staff was very helpful. There was a boil order and there was no coffee or juice available for breakfast.

Family_with_children

8/10

Excellent

07 Jun 2026

Matthew

We had a good stay! Kids enjoyed the pool

Friends_and_family Family

6/10

Pleasant

06 Jun 2026

James

It took too many efforts to secure a late check-out, like I'd asked for in the reservation - Between calling the front desk at the location, reservation line, etc. First come, first served is nice, but when I specifically ask for it, just charge the payment method on file.

Self

10/10

Exceptional

04 Jun 2026

Cynthia

Comfortable beds. Great location and easy access to freeway.

Self

8/10

Excellent

04 Jun 2026

Sreenath

Stayed only for 1 night. Nice and clean. Breakfast staff was very friendly. A bit crowded though as the breakfast area was a bit small.

Family_with_children

10/10

Exceptional

03 Jun 2026

Randy

The attendant that checked us in was just great.

Family_with_children

6/10

Pleasant

01 Jun 2026

Janice

Check in time is 4:00, we came at that time on Saturday and was told the room wouldn't be ready till at least 4:30. So not a great start. They had a note at the front desk saying if you would like a courtesy tidy of the room to let the front desk know. We asked at check in that they come in the room on Monday, day three for fresh towels, make the bed, etc. They never came. When I asked the front desk when we got back around 7:00 p.m., they said they would try to get someone to do this. Shouldn't this have happened already??
They also totally shut off the water on Tuesday and would have it back on by 4:00 p.m. it was after 5:30 p.m. before it came on. So this place seems to need some better management.
The breakfast was nice, but was the same Monday -wed. Variety of hot food would be appreciated.

Partner

10/10

Exceptional

01 Jun 2026

Kristina

Pleasantly surprised how nice this hotel was and the fireplace outdoor. Highly recommend

Partner

8/10

Excellent

01 Jun 2026

J

I really enjoyed staying at this hotel. It was super clean and actually quieted down after 9 PM every night. This was even w la disco at the end of the Dollar tree Plaza that lights up like mad around 9 PM!

My only complaint is the breakfast. I was there for eight days, and the main egg dish only changed one time. We had a taco like egg entrée every day, and mostly only sausage with it. We had bacon twice, even though it was promised to me two additional days. It just got really boring and tasteless after a time. If they would just change that up a little more with the entrée offerings this would’ve been a top rated hotel in my book!

Kudos to the staff and maintenance though for a super clean property that was extremely well maintained! I will return!

Self

8/10

Excellent

31 May 2026

Mark L

A nice place to stay at.

Self

10/10

Exceptional

31 May 2026

Albert

The room was very clean and comfortable front desk very polite. Breakfast was good overall stay was very good.

Partner

10/10

Exceptional

30 May 2026

Gloria

Clean room food was great. Pool awesome

10/10

Exceptional

29 May 2026

Joseph

Great hotel.

Partner

10/10

Exceptional

29 May 2026

Kristi

Breakfast was awesome and staff was super helpful

Family

10/10

Exceptional

25 May 2026

Joel

Good

10/10

Exceptional

25 May 2026

John

Very good motel for the price

Friends

6/10

Pleasant

23 May 2026

Todd or Kay

The walls were super thin. People were loud in the halls, and parking lot. The ones in the parking lot were jamming music in the wee hours in the morning.

10/10

Exceptional

17 May 2026

Debbie

Best place to stay! Clean comfy rooms, things to do very close, awesome staff!!

10/10

Exceptional

16 May 2026

Angel

Yes. Breakfast was one of the best in many ways. Fresh, clean, great variety, and plenty of it. Coffee was also top notch.

Friends

10/10

Exceptional

14 May 2026

Devin

Breakfast was great, the staff was accommodating, EV charging was included with the stay and the pool was clean.

Family_with_children

10/10

Exceptional

12 May 2026

Meagan

Exactly what we needed for a concert night! 20 minute uber from Lucas Oil Stadium!

Friends

10/10

Exceptional

09 May 2026

Laura

Parking was safe and convenient. Room was extremely clean. Shower and water pressure was wonderful. Location was convenient. I would highly recommend this hotel….and, I don’t usually highly recommend Best Western Plus Hotels(I normally say “all was good” and leave it at that).

Family

8/10

Excellent

08 May 2026

Candace

I did not have breakfast, but the coffee was great. The only thing I had a problem with was the remote and channel guide was not clean and it was not nice to touch. I kept the tv on one channel

Self

6/10

Pleasant

30 Apr 2026

S.L.

The property was acceptable for a short stay. Breakfast was the standard offering you see at most hotels that offer free breakfast. Hotel staff (behind the front desk) were always helpful.

Family

10/10

Exceptional

27 Apr 2026

Scott

Breakfast was amazing. Staff was awesome little annoying there was a ton of children for a baseball tournament, running through the hallways and a little unruly.

Partner

10/10

Exceptional

24 Apr 2026

Theresa

Hotel is in a convenient location, newly remodeled (some construction still ongoing), offers a clean and comfortable stay. Front desk staff were courteous and attentive. There is an espresso machine in the lobby that makes a great hot drink anytime you want one. The breakfast was hot and tasty. If you don’t like super fluffy pillows, which I don’t, bring your own. Overall a great place to stay and I would book again hands down.

Self

10/10

Exceptional

20 Apr 2026

Kent

Hotel was very clean. The location was convenient.

Self

10/10

Exceptional

20 Apr 2026

Charlie

Convenient location.

Self

10/10

Exceptional

16 Apr 2026

NADA

Great value
Nice location
20 min ride to town and Lucas Oil
Dollar store walking distance

Partner

10/10

Exceptional

13 Apr 2026

Danielle

This is a great hotel! I plan to make this my go to in indy. The room was decorated nice and it was very clean! The beds and pillows were very comforable! The staff was super nice and they all were smiling. There was even a staffer making omelets during breakfast.

10/10

Exceptional

13 Apr 2026

Shreyas

Good value

10/10

Exceptional

13 Apr 2026

NADA

Room very clean

10/10

Exceptional

12 Apr 2026

Tracy

The stay was great. The breakfast was top notch with an omelet station. A made to order omelet was awesome! Stay so extremely nice and helpful.

Family_with_children

8/10

Excellent

12 Apr 2026

Robert

The only slight negative I have is that the water pressure in Room 105 was not very good. Otherwise everything else was great.

Friends_and_family Friends

10/10

Exceptional

11 Apr 2026

Matthew

Safe and clean experience

Friends

8/10

Excellent

10 Apr 2026

Jun

Breakfast is wonderful. Room is clean and parking is safe and easy.

Family_with_children

2/10

Poor

08 Apr 2026

Evelyn

Room smelled

Friends_and_family Family

8/10

Excellent

08 Apr 2026

Frank

Nice staff.

Self

2/10

Poor

07 Apr 2026

Gerald M

My first issue was that they started construction work at 8 AM and woke both My Wife and myself up. When I went to speak to a general manager about it, there was not one to be found. The person at the front desk, just like everyone else under 30 these days, was completely clueless and unhelpful. Customer Service was absolutely horrible. Forgot to mention that when I checked in, the person at the desk was fairly nice, but then went directly out and smoked in front of the building. Once I was taken care of which I feel is extremely inappropriate for Associates or employees of any business that provides a service involving customers.

Partner

8/10

Excellent

07 Apr 2026

Steven

Good location near downtown Indianapolis, close-by food (McDonalds, Starbucks, Subway, etc.). On site EV charging was a welcomed touch.

Friends

8/10

Excellent

07 Apr 2026

Richard

Overall a good stay

10/10

Exceptional

06 Apr 2026

Taylor

Really enjoyed the beds were comfy the staff was friendly and the breakfast was yummy! Can’t wait for the pool to be up and running tho!

Friends_and_family Family

6/10

Pleasant

06 Apr 2026

Paige

We got to breakfast at 9:20am. Most hot items were empty and the waffle mix was put away. I asked for food to be filled and was told no. There were other guests just coming in as well. I also asked for a late check out on a Monday morning and was told no.

Partner

10/10

Exceptional

06 Apr 2026

Elijah

Everything was clean, I didn't use the amenities very much nor did I eat the breakfast but it was a good place to stay

Self

10/10

Exceptional

06 Apr 2026

Maxray

It wàs very convenient clean room towels bedding. Breakfast was great

Family

4/10

Poor

05 Apr 2026

Brittney

No working pool! At the time of visit, it had been down for over a month. This was the entire reason for us booking. The toilet was working correctly upon arrival. Luckily this stay was for only one night.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Lynnae

Rooms were clean, breakfast was good, staff was friendly.

4/10

Poor

03 Apr 2026

Kristin

Breakfast good, room cean, did not inform us pool was closed and that was the only reason we were staying. Asked of we could be reombursed to move to different hotel so our kuds could swim last night of our vacation, but they wouldn't let us do that either.

Family_with_children

8/10

Excellent

02 Apr 2026

Diane M.

Clean

6/10

Pleasant

01 Apr 2026

Megan

The pool was out of commission for maintenance and there seemed to be some type of leak when you first walked in

6/10

Pleasant

01 Apr 2026

Mario

The hotel was okay nothing special the rooms were vary clean the room actually was pretty good no complaints about that but I will say we did have troubles with the bathtub my wife took a bath and couldn’t get the water too drain so she call the front desk and they took care of it right away nice people just wish the in door pool was open

Family_with_children

10/10

Exceptional

30 Mar 2026

Tommy

They have early check in and late check out. It’s clean

2/10

Poor

29 Mar 2026

Kennedy

I stayed in a room with my boyfriend. In the middle of the night he realized that his leg was bleeding due to a large scab on his knee. Since we were asleep he didn’t realize till after a while. I let the staff know that night and asked for new bedding. The next morning, I let the staff know again about the sheets and we were told it was fine and the maids would decide if they could be reused. Later, without being informed there was a $335 charge to my card due to damage. Who knew that a few plain white sheets and a comforter could be so outrageously expensive.

Friends_and_family Friends

8/10

Excellent

27 Mar 2026

Darrin

The hotel was nice the fitness room was a little small though.

Partner

6/10

Pleasant

23 Mar 2026

Christina

I reserved a room about 2 weeks in advance and when we got to the hotel we were charged a fee for early check in which I didnt know was an issue with it only being an hour or so early. Then found out we are on the 4th floor and the elevator did not work and had to utilize the stairs which were filled with paint buckets and garbage and broken down pieces of furniture. The breakfast was good, the room was clean and cozy and taken care of.

Partner

8/10

Excellent

22 Mar 2026

YAMILLETTE

Staff was pleasant and helpful with all I needed. Location was convenient for me and the Dollar Three store in front the building was a plus. They need to clean the filter in the ceiling of the bathroom. No fresh fruits with breakfast.

Self

10/10

Exceptional

22 Mar 2026

MANISH

Good

2/10

Poor

17 Mar 2026

Lashaundria

The elevators were broken, the room had an unpleasant odor, and we were charged extra for two face towels that were already stained.

6/10

Pleasant

17 Mar 2026

Abbey

Pool was under construction which we were hoping to use for our kids to break up the drive. Elevator wasn't working and we were on the third floor.

4/10

Poor

16 Mar 2026

Brandon

Elevator was broke down my entire stay. Had to walk up stairs to my room on the 4th floor

Business

8/10

Excellent

15 Mar 2026

Brenda

Everything was located in an efficient channel. No complaints

Friends

8/10

Excellent

14 Mar 2026

Diane

I would have loved to give 5 stars but due to the fact at about 8:45 PM we heard a terrible, loud noise. As I was going down the hall to go to the front desk, I noticed a door opened in the room where the ice machine was. I said “excuse me” and was greeted by a maintenance worker. I asked him if he was drilling as I heard the sound. We were about 4 doors down and the sound was very loud. He said he had about 10-15 minutes and he would be done. He then continued. My problem with this is that my husband and I had gone away for the weekend to celebrate our 35th wedding anniversary. After driving and being on the go the whole day my husband had fallen asleep and was woken up when the drilling started. He was not happy! I would have thought that that kind of noise would not have happened in the evening. Not very relaxing. We did like the room, but not so much with the noise.

10/10

Exceptional

13 Mar 2026

Jeff

The hotel is nice but this is my second time staying here and every time I come they always say the same thing that the pool area is under maintenance, its been 2 years in a row. When will it ever be fixed.

Self

8/10

Excellent

12 Mar 2026

Jane

Would stay again! Love the breakfast omelette and the coffee machine!

2/10

Poor

12 Mar 2026

Selina

I only booked for the pool and wan't informed it was closed under construction.

Family_with_children

2/10

Poor

09 Mar 2026

Kyanna

Bed bugs. I awoke at 1:30am on night two/three of my trip to my arm on fire. I turn my phone light on and there’s a literal bed bug crawling on my sheet. I panic and get my child up to go to the desk. The lady moves me to the room directly above. At this point I cannot sleep and neither can my child. So we leave. I let the lady at the front desk know we cannot do it and check out. I drive 7 hours back to Tennessee on 32 minutes of sleep with my arm on fire. I call the next two days trying to get a refund and answers. The hotel tells hotel.com I stayed my full duration and not to issue a refund. I call the hotel and the lady who “checked me out” never checked me out in the system. Thank god the man working found in the activity log that I left at 3:45am due to “being uncomfortable” so hotels.com issues me $88 refund. Mind you, I missed two full days of my trip due to this. I also end up at the doctor with cellulitis from the bites. Do not stay here. I am still trying to get this under control and resolved.

Friends_and_family Family

2/10

Poor

08 Mar 2026

Erin

Switched to 2 different rooms for air conditioning not working and still did not work, front desk wouldn’t do anything more about it. Room was very warm.

Family_with_children

10/10

Exceptional

08 Mar 2026

Iszabella

I want to personally THANK THE STAFF for making this stay enjoyable for my daughter and her husband for their anniversary!! They accommodated things perfectly for them!!

Partner

10/10

Exceptional

04 Mar 2026

Janyse

Room was great but the breakfast could use some updating. Staff is always amazing, I’ve stayed here several times.