Casa Luna Hotel & Spa

8/10

Excellent

25 Apr 2026

Catherine

Great buffet for breakfast. Lots of fresh fruit!

Partner

10/10

Exceptional

25 Apr 2026

Kelly

loved the trip!

Partner

10/10

Exceptional

24 Apr 2026

Stephen

It’s a beautiful property with multiple hot tubs and a swimming pool. The staff was great. They were friendly and very helpful. We are dinner there and it was very good.

10/10

Exceptional

24 Apr 2026

Stanislav

Really nice property with beautiful landscaping all around. Breakfast had a good variety and was actually quite tasty. The view from the room was amazing.
Staff were friendly, attentive, and genuinely caring—special thanks to Emily at the front desk and the restaurant team for being so helpful during our stay.

Family

10/10

Exceptional

22 Apr 2026

Gregory

Great location; very clean rooms and very well maintained and beautiful grounds; helpful staff; wonderful fresh breakfast choices and food quality; loved walking the on-site nature trail in the morning to spot the howler monkeys that announced the rising sun, and enjoyed the pool and hot tub at day’s end.

Would definitely return, again!

10/10

Exceptional

22 Apr 2026

Charles

The floor in the room was squeaky clean. That’s not a euphemism. My trainers literally squeaked when I walked. This is a ‘rustic’ property. It’s clean and well maintained but it’s not new or flashy. It’s not very close to town, but Ubers were easy to get and not expensive. Breakfast was good but not over the top. If you need a clean place with a quirky, earthy vibe, this works well. If you need constant attention and servers at your beck and call, you probably should look elsewhere.

Partner

10/10

Exceptional

21 Apr 2026

Jennifer

The grounds at the facility were beautiful and well maintained. Check in was fast and simple. The rooms were comfortable and spacious. The view from our room was incredible of the Arenal Volcano. The pool was fun and the mini spas were great too relax in. The breakfast buffet each morning was terrific. There was even an omelet station available to guests.

Friends

10/10

Exceptional

21 Apr 2026

Eric

If you’re looking for quiet and beautiful this is your place. The staff was wonderful and friendly and the food was fantastic. The only thing missing is the pool area closes too early.

Partner

10/10

Exceptional

21 Apr 2026

Kate

A lovely hotel with a nice pool area. This is a great base if you're around the La Fortuna area as you're close to it without the bustle and traffic of the town. Breakfast was great and varied. View of the volcano was the best. Our room was too small for 4 people, only really one place to store a suitcase. Pillows weren't comfortable either. Otherwise though, a nice stay. Restaurant is expensive - go out and discover some of the lovely places to eat in the area. Tiquicia/ Soda & Restaurante Rodriguez were our favourites.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Torres huerta Hilda

I enjoyed this place a lot! The personal was really respectful and friendly. The lady from the spa was sooo nice and lovely! Everyone is extremely nice and I am so happy I choosed this place to stay in!
My only “complaint” would be May be the high prices in the restaurant for dinner. But you have sodas nerby! I loved the location of this place to! I would come back for suuuure !!!!!

8/10

Excellent

19 Apr 2026

Chad

The hotel was great overall. Location was close to town but also felt a bit secluded and private. The multiple small hot tubs were a nice touch. Solid breakfast buffet! Only critique is wifi. It was spotty in places in shared areas and was only accessible on the balconies. Extending the wifi to the rooms would make this the perfect stay.

8/10

Excellent

18 Apr 2026

Leonard

The included breakfast was a nice addition and was good. The food at the restaurant for dinner was ok, over priced for what it is. We preferred to order the poolside menu instead, which ended at 6:30, I believe. Quiet, relaxing atmosphere. Overall, was a good stay. Would book again.

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Louisa

This hotel gives the feel of being inside the jungle but only 10 min drive from La Fortuna city. We saw toucans, lizards and could hear howler monkeys right outside our rooms. If you don’t have a car, uber is extremely affordable and convenient. Get the breakfast buffet add on, the food is delicious and changes daily. Fruit loops and pancakes for the kids and traditional Costa Rican food for the adults. Staff are extremely friendly and helped me book all my transport and tours through WhatsApp ahead of my stay. Rooms are very comfortable with aircon. I would recommend this for animal lovers who still want the luxuries of a modern hotel.

Family_with_children

6/10

Pleasant

15 Apr 2026

Katie

Pros:
Good AC, hot water, clean, the grounds are beautiful, hot tubs are awesome, hiking trail in property, good breakfast, kind staff.

Cons:
We paid for a \"mountain view\" room but did not have a view of anything.
Wifi is basically nonexistent and there is barely any cell reception. No interet is a big problem and should be corrected.

Partner

10/10

Exceptional

14 Apr 2026

Karen

The breakfast was very good , eggs made to order . Pasties changed every day . Great coffee .
Air conditioning worked well.
Found the staff extremely helpful before the stay and during .

Partner

8/10

Excellent

14 Apr 2026

Zachary

Great breakfast buffet! Friendly staff, clean resort. Wish our room had a microwave. Wifi was touch and go.

Partner

10/10

Exceptional

13 Apr 2026

Helena

We loved our stay at Casa Luna. It’s an absolute oasis. Beautiful rooms, big beds, everything is clean and taken care of. We loved the pool area with all the hot tubs. Breakfast was delicious - wide variety of vegetables, fruit, hot buffet, cereal, pastries, fresh omelettes. The staff were amazing, too. Location is also perfect - 5 mins drive to La Fortuna for all the shops and restaurants, 10 mins drive to the La Fortuna Waterfall, 45 min to Arenal, 60 mins to the Mistico Hanging Bridges.
Would definitely go back!

Family_with_children

10/10

Exceptional

11 Apr 2026

Allison

Absolutely Phenomenal Resort! I loved everything about my stay and I look forward to visiting again! The food and people were amazing!!

10/10

Exceptional

05 Apr 2026

Maria

We had a great stay. The grounds and rooms were clean, well maintained, and beautiful. Breakfast was amazing. I would stay here again for sure.

Family_with_children

10/10

Exceptional

03 Apr 2026

Timothy

An incredible experience. Amazing hot tubs, quiet at night, attentive staff and a room that reminded me of Costa Rican ranch style. Heavy doors, well crafted furniture and a balcony view to die for. Right in the view of Arenal.

Family

10/10

Exceptional

03 Apr 2026

michael

We really enjoyed our stay at this hotel. The staff was very friendly, the breakfast each morning exceeded our expectations, and the setting was very lush and beautiful.

10/10

Exceptional

01 Apr 2026

Courtney

Wonderful spot in La Fortuna. Quiet but convenient to downtown restaurants and spots like the Waterfalls and the rope swing. Volcano views. The property has a charming nature trail you must walk in the morning. Pools were all nice and clean. Breakfast was great with variety every day. Staff all friendly and welcoming. Wish pools had stayed open past 9pm but otherwise great spot.

Family

8/10

Excellent

30 Mar 2026

Aneta

We stayed on the second floor and had a nice balcony with a view of the volcano which was beautiful. The room had a few inconveniences - there was no countertop by the sink for toiletries and the Wi-Fi was very poor. Also, be ready for an early wake-up as the birds start chirping around 5 a.m. and it’s a full-on orchestra. Overall, it was a nice place.

Family_with_children

10/10

Exceptional

29 Mar 2026

Kathleen

Clean room, comfortable bed and quiet. Take advantage of sister hotel pool and sunset bar area.

Partner

10/10

Exceptional

28 Mar 2026

Jami

Great breakfast each day. Lovely property with nice trail. Pool and hot tubs were fabulous. Enjoyed massages at spa. Loved this property and had a great stay!

Family

8/10

Excellent

28 Mar 2026

Kathleen

Room was clean, bed comfortable. Large bathroom. We had an upstairs room and could hear the people next door- so thin walls. Breakfast is great with made to order omelettes or eggs any style.

10/10

Exceptional

27 Mar 2026

April

We loved our two nights at Casa Luna and if we are ever back in La Fortuna we would definitely stay again. The property is beautifully maintained, the staff is friendly and the food at breakfast and at the pool side bar exceeded our expectations (we went out for dinner). There were so many places to chose from in La Fortuna and I’m so glad I chose Casa Luna!

2/10

Poor

27 Mar 2026

Darius

My Apple Watch was stolen when went to breakfast. The end.

10/10

Exceptional

25 Mar 2026

Emily

Loved the location just a few minutes outside of town. Appreciated the lush landscaping, including the short nature trail & the bird sightings. Enjoyed variety in breakfast buffet plus had a nice dinner at on-site restaurant.

Family

10/10

Exceptional

23 Mar 2026

Laurie

Loved the walking trail and landscaping. The whole property was very pleasant to walk around. We saw many beautiful birds. Enjoyed the pool, hot tub and outdoor bar. There is an excellent soda, and a convenience store a short distance away.

Family_with_children

10/10

Exceptional

19 Mar 2026

Miguel

We absolutely loved our stay Casa Luna. We didn’t make time to use the spa or massages but the stay and breakfast was wonderful. The only complaint we had was how hard the bed was in the junior suite.
Pure Vida!

Partner

10/10

Exceptional

18 Mar 2026

Lyja

It was beautiful and clean. Excellent food and great rooms

Family

8/10

Excellent

16 Mar 2026

Kelly

Gorgeous property. The landscaping beautiful. The seven additional semiprivate Jacuzzis were well maintained and conveniently located for all rooms. The pool area was clean and inviting. The room itself was immaculate, private, quite, well decorated and spacious. However, the bed was usually HARD. I kind of couldn’t believe it.
Negatives: The staff consistently made us feel like we were putting them out. The restaurant staff more so than anyone definitely had a chip on their shoulder day and night. The $$$ prices at the restaurant were astronomical!!!! Also SHOCKING. And even though most staff are bilingual, it was extremely difficult to communicate with most all of the staff members.
Honestly, I was extremely impressed with everything until I stayed there for a couple days. Primarily due to the restaurant. I don’t think I’ll be going back. Nothing is worse than a bad attitude when you’re on vacation. :(

Partner

8/10

Excellent

15 Mar 2026

Juby

Spa service excellent
Excellent breakfast
Close to activities and restaurants
The property's surroundings are very good. Enjoyed the small trail
Excellent staff
Inside the rooms need some updating

Family

8/10

Excellent

15 Mar 2026

Juby

Out side is well kept. Inside needs some updating especially bathrooms. No space to keep things
Excellent spa service.
Excellent breakfast and dinner menu

Family

10/10

Exceptional

14 Mar 2026

Jaclynn

Serene, quiet location, clean and staff was incredibly helpful. Restaurant on site is great as well

6/10

Pleasant

04 Mar 2026

jerald

Beautiful place staff was great. Food was delicious room had large gaps around the windows, allowing mosquitoes in which made a terrible night sleeping but we would return again with Bug Spray

10/10

Exceptional

01 Mar 2026

Gerardo

The room was very nice with great view even though the volcano was cloudy. The spa and pool areas were great, especially the jacuzzi area where our family were able to relax in a more secluded area. The staff was great from reception to the restaurant. Breakfast was really good and service was top!!

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Erin

We loved our stay at Casa Luna! From the beginning they helped us track down our passports and saved our vacation. The room was a bit tight for 3 people but the property, spa and trail were amazing - birdwatching for days! The breakfast was also delicious and the restaurant had fantastic food for dinner too. We hope to come again!!

Family

10/10

Exceptional

25 Feb 2026

Jacqueline

The free breakfast that they have is excellent food! The front desk. Very nice. Very helpful., the rooms and the hotel everything very clean thank thank you Casa Luna for taking care of us.! 🥰❤️ we will come back

Partner

10/10

Exceptional

24 Feb 2026

Asvini

Our stay was great. The property is beautiful, the staff are so helpful, responsive, and kind. Everything was clean, and the location is excellent. We also booked massages with the hotel which I would highly recommend, the entire spa experience was amazing. The breakfast buffet was also great! Many options and everything was delicious. Would highly recommend to everyone!

Friends

10/10

Exceptional

24 Feb 2026

Kathy

The room was so clean and the staff was so helpful with everything. One day we wanted to go to the Pacific side and they helped arrange it.

Partner

10/10

Exceptional

21 Feb 2026

Adam

Clean rooms and very friendly, helpful staff.

Friends

10/10

Exceptional

19 Feb 2026

KIMBERLY

Very clean accommodations, staff was helpful and friendly, the food was amazing! We enjoyed this small, peaceful resort with a short forest like trail and several hot tubs.

Friends

6/10

Pleasant

19 Feb 2026

Beata

The grounds are lush with tropical vegetation; pretty for strolling. Our room faced the gardens and had a spacious balcony with two chairs and a small table...nice view to wake up to every morning The room itself was very basic though and not well designed. Very little storage for clothes, no chair or table. Also no screens on the windows so we didn't feel comfortable keeping them open at night. Breakfast was good. Hotel is on the outskirts of town, no stores or other restaurants within walking distance. Uber is a quick 5-10 minute ride to town and cheap (around $5). We walked to Fortuna Waterfall from the hotel. About 40 minutes to get there since it's mostly uphill; going down was much faster. There is no sidewalk so must stay vigilant of traffic.

Partner

8/10

Excellent

13 Feb 2026

LEANNE

Casa Luna Hotel & Spa was a lovely place to stay. We especially enjoyed their spa service. It was rainy the entire time we were there so the spa was a great option. There were 3 people in our group & we booked 3 different spa experiences. We all loved the massages. The hot tubs were not hot at all. We wished that they were working better since the weather was so wet.

Leisure Friends

8/10

Excellent

11 Feb 2026

Ajay

Decent property with a nice pool. The breakfast was really tasty and enjoyable.
The room lighting could be improved. Also, there’s no full-length mirror in the room.

6/10

Pleasant

08 Feb 2026

Kasie

Overall, the stay was solidly good, but not great. There is misleading messaging regarding WiFi accommodations as these only reach into common areas, but this is not made known on Hotels.com nor their direct website, which created significant issues with my partner having to complete work during our trip. We additionally had issues during breakfast for dietary accommodations which made us feel like an inconvenience for the request. The room, grounds, nature trail, common areas, pool and tubs were all beautiful and everything was clean, well kept, and aesthetically pleasing. The hotel met our basic needs and allowed us to still have a nice trip together overall.

Partner

10/10

Exceptional

07 Feb 2026

Rosaria

Everything met our expectations

Friends_and_family Friends

8/10

Excellent

07 Feb 2026

Daljeet

Clean room and excellent breakfast and restaurant staff was very helpful. Had a jacuzzi tub in room but no hot water even with jets on - no hot water ??? Specially the weather was cold. No door at Toilet .. little uncomfortable.. location was fine .

8/10

Excellent

07 Feb 2026

Clark

Everything was wonderful about the resort and the rooms. The staff was very accommodating and rooms were always very clean. Only exceptions are the beds are really hard and the couches are terrible, lumpy and broken in.

Leisure Family

10/10

Exceptional

07 Feb 2026

Annie

Very clean, beautiful space. Breakfast was great, staff was very accommodating. We will definitely be coming back!!

Leisure Friends

10/10

Exceptional

06 Feb 2026

Rosalva

Spa and continental breakfast was great. Amazing service and quiet area. I would recommend 💯 . Very close to the town la Fortuna and great views of El chato mountain and Arenal volcano 🌋

10/10

Exceptional

06 Feb 2026

Yvette

Impeccable. There is also a mini trail. They grow some of their food and are eco-friendly. Did not do the spa treatment because I did not have time. But the breakfast buffet was spectacular. Pumpkin stew was amazing. The best cerviche was at Casa Luna. Also down the road there is a coffee shop called Nomada Coffee experience. Best coffee I have ever had and I am from New York where coffee is a serious situation. I felt the Pura Vida vibe. Four days was not enough so I must return. Staff gets 100%.

Self

10/10

Exceptional

04 Feb 2026

Julie

The rooms and entire facility were lovely, the staff very friendly and accommodating, and the food at the restaurant was incredible!

Leisure Partner

8/10

Excellent

04 Feb 2026

Laura

Very clean, everyone was very friendly and helpful. Location was great, close to all of our activities. The restaurant was also very good, ended up having dinner there two out of the four nights. Highly recommend!

10/10

Exceptional

02 Feb 2026

Rossy

Excellent experience, very convenient location. The only thing I have to say is that the restaurant is too expensive. Otherwise, a good place to stay, nearby must go places, and rooms 10/10

Leisure Partner

10/10

Exceptional

28 Jan 2026

Mark

clean room, great pool and hottubs and wonderful buffet breakfast even with special gluten-free bread option for the celiacs in our group.

Leisure Family

10/10

Exceptional

25 Jan 2026

Harry

Exceptional breakfast

Leisure Partner

10/10

Exceptional

24 Jan 2026

ROBERT

Room was clean and restaurant was excellent!

Leisure Partner

6/10

Pleasant

24 Jan 2026

Héctor Armando

Una de las camas estaba infectada con termitas, la persona de recepción no atendió la situación de manera adecuada, el internet no funcionó.

Partner

10/10

Exceptional

24 Jan 2026

Isadora

Rooms were spacious, great location, friendly staff! The restaurant food and breakfast buffet were amazing!! Property was also beautiful! Felt like you in the middle of the jungle

Leisure Friends

10/10

Exceptional

23 Jan 2026

Julia

Location is amazing with proximity to La Fortuna. It was the perfect distance for the feeling of safety with limited transit needed to get to attractions.

The room was wonderful, no bugs, great AC, safe in room. The biggest disappointment was the shower head and water temperature. It sprayed everywhere and was not hot. Many more hooks around the spacious room would have been helpful for hanging damp or wet clothes. The soap products smelled amazing.

The pool was lovely. We didn’t find any of the many hot tubs to be hot on our first night, but we did find one hot one on our second day.

The buffet breakfast with eggs/omelets to order was amazing!! A truly wonderful dining
experience with so many options.

For dinner, we sat down and promptly left to go to town. There were no menu descriptions and the prices seemed extremely high. The town is not far and driving in the dark was not bad at all for such a short distance. L Options were far superior for us in leaving for dinner. Do not miss Tierra Mia or
Restaurant Fortuneño.

Would recommend and would return.

Family

10/10

Exceptional

22 Jan 2026

Janet

Room was nice and clean. Bed was comfortable. Pool area was lovely and Hotel grounds.

10/10

Exceptional

20 Jan 2026

Freddy

Impecable la habitación, limpieza etc. En el restaurante la comida fue excelente y la atención, un 10.

10/10

Exceptional

20 Jan 2026

Regan

The place was beautiful, clean and immaculate. Great rooms nice pool and hot tubs, awesome restaurant and a great breakfast. Definitely recommend this place.

8/10

Excellent

18 Jan 2026

Jacov

Very nice swimming pool and hot tubs. The property is surrounded by lush greenery, and there is a pleasant walking path in a nearby ravine. The room had a slight musty smell.

Leisure Friends

10/10

Exceptional

17 Jan 2026

Brenda

This was our first time to La Fortuna and this was a wonderful place to stay. The rooms although not large are very comfortable. The bathroom is very well equipped and you have a safe.

The only thing I would have wished for was a chair to be able to sit and write.

We spent each afternoon in the different pools and met so many people from different places and countries. The lunch we had was also one of our favorites. The soup and the fish were so amazing. We will definitely stay here again.

Leisure Partner

8/10

Excellent

17 Jan 2026

David

Breakfast was good service great room very clean pool was cold hot tubs were nice and warm

Leisure Family

10/10

Exceptional

13 Jan 2026

Carib

The room was great and the staff were too

Partner

10/10

Exceptional

13 Jan 2026

Akila

It was very clean and the staff were very courteous

Leisure Partner

10/10

Exceptional

10 Jan 2026

Craig

It was a nice and clean room. And a nice hot tub we did use privately. We book a transfer from airports, and two tours. It was perfect. They take care of us very well.

Leisure Partner

10/10

Exceptional

10 Jan 2026

PAMELA

We had a wonderful stay. Grounds are beautiful. Room with balcony was charming. Staff was warm, friendly and helpful. Daily towel animals were amazing. Good restaurants and lots to do nearby with car.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Natalia

Excellent service, the staff is as kind as they can be. The restaurant can improve, breakfast is great, but lunch and dinner not so good

Leisure Family

10/10

Exceptional

02 Jan 2026

Bing

Nice staff

Friends_and_family Family

4/10

Poor

29 Dec 2025

Steve

Room at 2nd floor but not elevator, I’m 63 years old, have to carry two big suitcases to 2nd floor

Leisure Family

10/10

Exceptional

24 Dec 2025

Carole

Great appartements very clear with special decorations in a tropical setting, great pools and jacuzzis. Good food at the restaurant and very attentif personal.

Partner

10/10

Exceptional

24 Dec 2025

Ognian

We enjoyed our stay in this hotel very much.

10/10

Exceptional

20 Dec 2025

William

place this place felt safe. clean and absolutely beautiful. it was a great resort in which on down time you can just relax and enjoy

10/10

Exceptional

20 Dec 2025

Jason

My stay at Casa Luna was great. Loved the hot tubs. The spa was awesome and more affordable than most hotel spas I’ve visited. Would definitely stay here again.

Leisure Self

10/10

Exceptional

20 Dec 2025

Jason

We loved staying at Casa Luna. We came to play hard and needed the pool and hot tubs after! The beds were so comfortable too and the rooms clean and large with plenty of space. Karen was exceptionally kind, providing breakfast to go when we had to catch an early SJO flight home. We will definitely be back, and recommend this hotel for any family with teens or adult kids!

Leisure Family

8/10

Excellent

19 Dec 2025

Alejandro

Good howl and staff

10/10

Exceptional

19 Dec 2025

Trent

Great room and great breakfast. Very clean place

Leisure Self

8/10

Excellent

18 Dec 2025

Vicknesh

Room was spotless and meticulously cleaned every day. Great breakfast, and a beautiful view of the volcano when the clouds clear. The only issue was the wifi, it was atrocious in the room. The street also has really bad cell signal so data was also bad.

Leisure Partner

8/10

Excellent

15 Dec 2025

Kerone

Room was clean, breakfast selection was good, lovely view of the volcano and just a relaxing atmosphere. Only thing I wish was WiFi connection in the room, to get access to wifi you have to go to a main area such as the lobby.

Leisure Self

10/10

Exceptional

13 Dec 2025

Michael

Good place!

10/10

Exceptional

11 Dec 2025

Christopher

Very reasonable property. Excellent maintained, extremely good value, friendly staff, and the pool and Jacuzzi were great..

Leisure Friends

10/10

Exceptional

11 Dec 2025

Hugo

Yes room was great and staff was very friendly

Leisure Partner

10/10

Exceptional

10 Dec 2025

Ken

Every aspect of the hotel was spot on, while I was only there for three days, I wish it could have been longer! The entire staff from the front desk, restaurant, maid service, and spa provided exceptional service and support. I'd rate the professional masseuse more than five stars and probably the top three of massages I've ever had, which have been many/globally!

I only ate at the restaurant for breakfast but the food quality and preparation was perfecto! This hotel is my new favorite in all of Costa Rica and look forward to my next stay there! I highly recommend them if you're in the area!

Leisure Friends

10/10

Exceptional

08 Dec 2025

Bridgette

Room was spotless. Staff was awesome. Property is beautiful with a little hiking trail where we saw a sloth and birds amd toads. Great for night hunting on your own. Has a creek running through it. Great views of volcano. Only downfalls, horrible cell service, even with hotel wifi. I will book again.

Leisure Partner

10/10

Exceptional

06 Dec 2025

Thomas

Staff, room and massage were excellent

Leisure Friends

10/10

Exceptional

03 Dec 2025

Victor

Staff was great, rooms were comfortable and clean. Pool and Spas were clean. Area was 10 min from downtown La Fortuna.

10/10

Exceptional

02 Dec 2025

Dinh Trung

The staff were really friendly and the room was great. I like the hot tub after a long day.
The location was perfect with a nice view of the volcano.

8/10

Excellent

29 Nov 2025

Marc

The main reason I can’t give it 5 stars is because the pillows are terribly big and hard, we had to sleep with our heads on the mat every night or we would end up with a stiff neck! But overall it was a great place to stay in La Fortuna!

Leisure Family_with_children

8/10

Excellent

29 Nov 2025

Janusz

Perfect room, the old, said restaurant

10/10

Exceptional

28 Nov 2025

simone

Great

4/10

Poor

27 Nov 2025

Oriana

I’m very disappointed with my stay, and even though the hotel eventually tried to help, the experience did not match what was advertised on Expedia. The biggest issue was the misleading description: Expedia listed the Deluxe Room as having two queen beds, but they were actually small double beds. The room was clearly meant for two people, yet we were three and had to request extra towels, water, and glasses because the room was only set up for two. They also charged for bottled water, which most hotels offer for free.

We had no Wi-Fi or phone signal in the room at all, even with a local Costa Rica eSIM. The balcony didn’t have signal either, despite being told it would. When we asked about this, the receptionist insisted they never said they offered Wi-Fi, even though it’s listed on Expedia. Customer service was disappointing, when we asked to switch rooms, the staff were dismissive and unprofessional, and wouldn’t even look us in the eye. They moved us the next day, which was inconvenient since our stay was short.

The location is also very isolated unless you have a car. You’re basically stuck at the hotel, with the only nearby place being a great new restaurant called Luisita. Everything else is far. Tours, massages, and drinks were extremely overpriced compared to options in La Fortuna. The only good part was the breakfast.

Overall, I’m most disappointed with Expedia for providing inaccurate information and refusing any refund or compensation.

DO BETTER!

Leisure Family

10/10

Exceptional

22 Nov 2025

Edward

Great breakfast and clean rooms

Leisure Family

8/10

Excellent

19 Nov 2025

Ashley

The massage was the best part. So wonderful listening to the rain while relaxing. Very beautiful place.

Leisure Partner

10/10

Exceptional

18 Nov 2025

Destiny

10/10 place to stay. The balcony in the room was lovely to have. Super comfortable and I loved the towel animals every day. The included breakfast was great, but we didn't enjoy our dinner at the restaurant. The pools were great and I enjoyed some fresh starfruit that we found on the mini hiking trail on the property. Great staff, accessible on-site parking. Definitely a gem.

Leisure Partner