Name: Cisneros
Address: Paseo De Pastrana, 32, Alcala De Henares, 28803, ES

8/10

Excellent

18 Feb 2026

Diana

Room was clean and spacious. They were doing renovations, but it didn’t impact the presentation of the hotel. Central to shops and restaurants.

10/10

Exceptional

23 Sep 2025

Isabel Lucy

I was at the desk for about 10 minutes before someone came to check me in.

Leisure Friends

8/10

Excellent

23 Sep 2025

Jean

Quiet hotel, satisfactory for the price

Leisure Self

10/10

Exceptional

26 May 2024

Daniel

Cómodo y agradable

La habitación era limpia, cómoda, amplia y agradable.
Los trabajadores muy amables

Self

10/10

Exceptional

07 Apr 2019

Peter

Ideal stopover location in mid-Spain

We wanted an overnight stop halfway from Almeria to Santander without going into Madrid itself. The hotel was ideally situated just off the A2 and parking was available right outside the hotel. The restaurant attached to the hotel provided a late snack and drink when we arrived and a good value breakfast the next morning (4 Euros for a breakfast which included bacon and eggs!). Staff were attentive and helpful, the room was clean and comfortable and we would definitely stay there again. A short drive around the town in the evening indicated a place in which to spend a longer time so we will be planning a 2 day stopover next time!

Partner

2/10

Poor

11 Feb 2019

andrew

Awful experience

Staff was so rude did not want to help with anything they would also give dirty looks at foreigners. Their where ants in my room I was so unsatisfied if you tried to park the car they said it would be 90 euros per night which is out rages when you can find parking on the street I will never come back to this place or recommend anyone to stay their

10/10

Exceptional

22 Sep 2018

James

Well located for Madrid International Airport

Hotel Cisneros is a business-like establishment located about a 15-minute walk south of the city center. It is a great location for the night before or the night after a flight at Madrid Airport (10 miles west). Well removed from the main street and quiet. A number of small markets and bar-cafes are a two-minute walk away. Plenty of free parking. Strong wi-fi.

Partner

10/10

Exceptional

15 Jun 2018

Verified traveler

Very friendly staff. Front desk clerks did a fantastic job orienting is in a new city and offering recommendations for places to eat.

8/10

Excellent

25 May 2017

Verified traveler

Will go again

Wellworth visiting alcala de henares .world heritage place

Partner

8/10

Excellent

16 Apr 2017

Verified traveler

Lovely hotel in a historic town.

The historic town is lovely and full of amenities. The hotel staff and the the staff in the Fifty Fifty cafè are lovely and really helpful. Could have done with coffee and tea in the room.

6/10

Pleasant

23 Jan 2017

Verified traveler

An unfortunate nights stay.

Our stay was ruined by a student party who kept us awake with their noise throughout the night. On contacting reception the young girl did try to help, but without much success.
Breakfast is to be missed, it is very poor even by continental standards. We got the impression that the hotel is struggling.
Must praise the receptionist who was most helpful and spoke excellent English.
Our evening meal was very average.

Partner

8/10

Excellent

18 Nov 2016

Mileq4

Nice hotel in Alcala city. 50 mins from Madrid

Very nice people and with a convenient restaurant next to the door.

8/10

Excellent

06 Jun 2016

Ahuva

Clean and Comfortable.

Clean and comfortable. Excellent location. Full of historical places to visit from the old Juderia, to the famous Complutense university, roman remains, the birth place of Miguel de Cervantes, and many more.

10/10

Exceptional

05 Apr 2016

Manuela

Hotel Cisneros Wonderful

Wonderful hotel, great staff, enjoyable stay

Partner

10/10

Exceptional

29 Oct 2015

Verified traveler

Nice friendly hotel

I will be staying again ,staff were all very friendly rooms were clean

6/10

Pleasant

01 Apr 2013

Verified traveler

Passable but nothing to write home about

Very friendly and helpful receptionist. Other than that not much reason to return. Alcala is pretty scary (very downmarket)...about the worst town I've seen out of two dozen places in Spain.

8/10

Excellent

02 Jul 2012

Roman

Close to the center of beautiful Alcala de Henares

I would deffinitely recommend it however if you want to go to Madrid you have to take bus then the train which will take you directly to Atocha Station (total travel time about 1 hour). Very helpfull staff.

Family

10/10

Exceptional

23 Jun 2012

Verified traveler

Excellent Service

we were impressed with the service we received from staff. Breakfast was appropriate and refreshing that meet our needs. Hotel amenities were good and the location was near to the city centre.

10/10

Exceptional

14 May 2012

Verified traveler

pleasant stay at Alcala de Henares

Nice hotel outskirt of Madrid. The room is good size and quite comfortable. Helpful and friendly staff.
The old city of Alcala de Henares is definitely worth to visit.

Partner

8/10

Excellent

18 Sep 2011

Paul

Hotel Cisneros Alcala de Henares

Rooms clean and tidy, typical business type hotel.

Coukd do with some English Channels on TV

8/10

Excellent

30 Jun 2026

franck

Clean rooms. Nice rooms. View not so nice as we are in middle of city. 15 min by walk from city center. Expensive food from my prospective but maybe general in the Madrid area.

Self

10/10

Exceptional

31 May 2026

PEDRO

Toco bien, y parking gratuito

Self

10/10

Exceptional

19 Mar 2026

JUAN MANUEL

No habia

10/10

Exceptional

18 Dec 2025

cristina

personal muy amable

Self

8/10

Excellent

22 Nov 2025

VICTOR

Excelente en términos generales, solo un poco de ruido en las habitaciones contiguas.

Partner

6/10

Pleasant

12 Nov 2025

David

.

6/10

Pleasant

20 Oct 2025

José

El hotel bastante bien. En la recepción me hicieron muchas preguntas y me hicieron dejar el número de tarjeta para cubrir posibles daños ( Esto fué nuevo para mí y humillante)
Me dieron una habitación en el segundo piso y justo al lado había una pareja que mantuvo la tarde y la noche relaciones sexuales haciendo mucho ruido molesto y no pude descansar.
Opté por levantarme a las 4 de la mañana y marchar.
Desde luego, para no repetir.

Business

6/10

Pleasant

14 Oct 2025

ERIK

.

Business Self

8/10

Excellent

14 Oct 2025

FERNANDO

Lo mejor del hotel era el personal que trabajaba allí. Muy amable y eficaz. Lo peor, el mal estado de las instalaciones, no tanto en las habitaciones, sino en la estancias comunes. Necesita urgentemente una rápida reforma y modernización.

Leisure Self

4/10

Poor

10 Oct 2025

Laura

.

Business

8/10

Excellent

04 Sep 2025

Verified traveler

Esta renovado las habitaciones. Nosotros pagemos más por una deluxe y no se si había diferencia con las demás

10/10

Exceptional

09 Jun 2025

Noelia

La habitación impecable, comodidad absoluta, el personal atento y muy cercano, parking gratis para huéspedes, sin duda repetiremos

Partner

8/10

Excellent

28 May 2025

Francisco

Buena relación Calidad precio. Con aparcamiento Privado gratuito n

Business

6/10

Pleasant

24 Jan 2025

Yolanda

Correcto. Sin mas.

8/10

Excellent

20 Jan 2025

Ana

Correcto

Hotel para pasar una noche sin más. Correcto. Un poco alejado del centro pero con opciones de aparcamiento. Desayuno bastante flojo

Partner

8/10

Excellent

23 Jul 2024

Verified traveler

Muy buena opción

Hotel acorde a su categoría de 4 estrellas. Empleados amables, estancias limpias, buena terraza. Zona residencial pero con servicios cerca. Buen acceso al centro andando y por transporte público. Buenas salidas a carretera en coche.
Echamos de menos la nevera y la caja fuerte en la habitación. El aire funcionó muy bien en plena ola de caloraunque era un poquito ruidoso

Friends_and_family Family

8/10

Excellent

08 Jul 2024

Jose

Repetiría visita

Muy buena experiencia, personal muy amable y servicial.
El bar del hotel muy conveniente.
Hay un paseo muy cerca precioso para una caminata después de cenar.

Partner

10/10

Exceptional

07 Feb 2024

Antonio

Ha estado bien en general.

Leisure Self

8/10

Excellent

12 Oct 2023

Laura

Buena relación calidad precio, alrededores solitarios.

Leisure Family

6/10

Pleasant

09 Oct 2023

Juan

Agradable

8/10

Excellent

02 Jul 2023

Vicente

Personal amabilísimo de recepción. Todo fueron facilidades y atención. Muy agradable

Leisure Partner

8/10

Excellent

05 Feb 2022

Antonio

El hotel esta bien ubicado las habitaciones perfectas limpias y sin ruido .Lo peor la cafeteria,fuimos a picar algo para cenar y la camarera no se enteraba de nada y no habia gente.

Partner

10/10

Exceptional

28 Jun 2021

Verified traveler

Muy bien todo

Leisure Partner

8/10

Excellent

08 Nov 2020

Natalia

Todo muy bien

Habitación limpia, cómoda y servicio de recepción muy agradable. La única pega es que se escuchaba las demás habitaciones.

Partner

8/10

Excellent

25 Oct 2020

Jessica

Seguiré repitiendo

Últimamente casi todos los fines de semana voy a este hotel. El checking siempre es rápido y cómodo. La habitación siempre está en un estado perfecto. Aunque esta vez la tv no funcionaba. No dijimos nada, porque llegamos por la noche, pero echamos de menos ver la tv un rato antes de dormir. Aún así, seguiremos repitiendo, ya que ha sido algo puntual

Partner

10/10

Exceptional

19 Oct 2020

Jessica

Repetiremos

La limpieza de la habitación era perfecta, así como el tamaño. La TV tenía conexión USB, eso nos gustó mucho para poder ver pelis que llevábamos en USB. El baño está muy bien, así como una ducha bastante amplia. Teníamos una habitación con terraza que estaba muy bien. La cama era cómoda, pero para mi gusto personal la almohada era muy blanda, pero se compensaba poniendo unos de los cojines. La única pega era que teníamos unos vecinos muy “ruidosos”

Partner

8/10

Excellent

21 Jun 2019

Verified traveler

Me gustó tranquilidad. Me extrañó facilidad o suma dificultad para aparcar según horario.
No me gustó que no se hiciera caso a mi petición expresa de forma de pago

Business Self

10/10

Exceptional

25 Apr 2019

Verified traveler

Sehr nette Mitarbeiter an der Rezeption, bemüht und sehr freundlich.

6/10

Pleasant

07 Feb 2019

Verified traveler

알칼라 주변 저렴한 느낌의 모텔 같다.
비누 한개 잇어서 세면용품 다 가져가야한다.
잠깐 묵기엔 니쁘지 않다

8/10