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Ciudad de Alcala

Madrid · Spain

Canovas Del Castillo, 4View location

6.8/10Good125 Reviews
Cleanliness7.2/107.2
Service7.8/107.8
Comfort7.0/107.0
Condition6.2/106.2
Neighborhood8.6/108.6
Amenities6.2/106.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Ciudad de Alcala

The Hotel Ciudad de Alcala is a pleasant walk from the center of charming Alcalá de Henares. It offers free Wi-Fi and private parking (for a fee). The short route into Alcalá’s historic center takes you past the nearby Parque O’Donell, a lovely green space near the old city walls.

Explore the ancient university, one of the oldest in Europe, and the monuments dedicated to Cervantes, including the museum in his former house. The nearby train station offers easy access to Madrid and Alcalá de Henares’s new leisure and business center.

The hotel features bright, air-conditioned rooms with modern or classic décor.

Read more about this hotelShow less

A stay at Hotel Ciudad de Alcalá places you in the heart of Alcala de Henares, steps from Palacio Laredo and 7 minutes by foot from Parque O'Donnell. This hotel is 0.6 mi (0.9 km) from Monastery of San Bernardo and 0.6 mi (1 km) from Regional Archaeological Museum.

Stay in one of 30 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have bathtubs and hair dryers. Conveniences include phones, as well as safes and blackout drapes/curtains.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Concierge
Laundry
Entertainment
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until 11:00 PM
Check-out until 11:30 AM
Minimum check-in age 18

Hotel policies

Professional property host/manager Pets not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Self parking fee: EUR 8 per day
    • Rollaway bed fee: EUR 10.6 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Palacio Laredo 0.1 km / 0.1 mi
Parque O'Donnell 0.6 km / 0.4 mi
Convent of San Juan de la Penitencia 0.6 km / 0.4 mi
Capilla de las Santas Formas 0.6 km / 0.4 mi
Teatro Salon Cervantes 0.7 km / 0.4 mi
Plaza Cervantes 0.7 km / 0.4 mi
Convent of Las Clarisas de San Diego 0.7 km / 0.5 mi
Colegio de San Ildefonso 0.7 km / 0.5 mi
University of Alcala 0.8 km / 0.5 mi
Corral of Comedies Theater 0.8 km / 0.5 mi
Monastery of San Bernardo 0.8 km / 0.5 mi
Regional Archaeological Museum 0.8 km / 0.5 mi
Cervantes Birthplace Museum 0.8 km / 0.5 mi
Torre de Santa Maria 0.9 km / 0.5 mi
Hospital de Antezana 0.9 km / 0.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ciudad de Alcala

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDRoom • ONE BEDROO.1B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ciudad de Alcala

    Room ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ciudad de Alcala

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ciudad de Alcala

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room THREE BEDSRoom • THREE BEDSROO.3B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ciudad de Alcala

    Room THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ciudad de Alcala

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Ciudad de Alcala

6.8
Good
125 Reviews
Cleanliness
7.2 /10
Service
7.8 /10
Comfort
7.0 /10
Condition
6.2 /10
Neighborhood
8.6 /10
Amenities
6.2 /10
50 reviews shown
4/10
Poor
12 Jun 2026
Iwona
They charged me too much money for the stay because I’ve arrived the next day . I had some problems with my travel yet they cancelled my booking and I had to pay again. Hotel is very far from the Madrid center and trains don’t work after 11pm . So if you go out prepare to take expensive taxi!! Stuff barely speaks English and there is lots of misscomunication . Light in the room was too dark and dim. Also I couldn’t keep open my curtains because the guy outside was watering the flowers and was watching me in my underwear.
Self
8/10
Excellent
10 Apr 2026
Sara
It was located near everything. The staff were friendly and the room was clean. However it doesn’t have a small fridge or microwave so you can heat up food.
Family_with_children
10/10
Exceptional
25 Mar 2026
Gwen
Very nice rooms and comfortable beds. Staff were welcoming and available for assistance if required. Close to train station and a short walk to Plaza Cervantes. We enjoyed our stay here!
2/10
Poor
12 Mar 2026
Julissa
Not clean room
6/10
Pleasant
03 Mar 2026
Lyra
Overall was a good place to stay. There were some issues with WiFi reception and the shower was a little weird. But it was perfectly reasonable and clean budget accommodation. And our room was very quiet at night!
Friends
6/10
Pleasant
21 Dec 2025
leyla
Las personas que trabajan en el hotel son muy amables, sin embargo las habitaciones tienen un olor impregnado a tabaco
Friends_and_family Family
10/10
Exceptional
24 Oct 2025
Gaudencia
Si, fácil acceso
Self
8/10
Excellent
16 Mar 2025
Jose
Very convenient location close to both the railway station and the city center. The hotel also has paking parking space.
Business Self
6/10
Pleasant
12 Mar 2025
ROSHAN KUMAR
It's good but the cleanliness is not good. Thank you.
Leisure Family_with_children
10/10
Exceptional
27 Oct 2024
Seunghyeon
Muy cerca de la estación!
Leisure Self
6/10
Pleasant
09 Oct 2024
marleny
I like the clean bedroom. But the wifi is terrible if you’re planning to work or do homework while you stay, I don’t recommend it. The location of the hotel is not convenient to get to the airport. I wouldn’t reserve it again for that reason.
Business_and_leisure Family
6/10
Pleasant
02 Oct 2024
Cesar
None.
Leisure Partner
10/10
Exceptional
27 Sep 2024
Steve
Great place for a night or two. Friendly and helpful staff. Some fittings a bit tired. Safe parking garage under the hotel.
Partner
4/10
Poor
19 Sep 2024
Leah
Guests at the hotel were very noisy
6/10
Pleasant
15 Sep 2023
Chip
Never get a room on the bottom floor.
6/10
Pleasant
30 Sep 2022
Rodolfo
Por el costo estuvo ok, nada espectacular.
Leisure Family
6/10
Pleasant
09 Mar 2020
Verified traveler

Well positioned

The hotel is a bit tired and could do with a significant upgrade, although it is very well positioned for access to the train station and casco historico.
Partner
10/10
Exceptional
02 Oct 2019
Verified traveler
Very Near to the Train Station and the bus stops. It was easy to go to Madrid and they had buses to the Airport from 5.45am Reaching by 6.45am. so was all Good for my Transit. The bed could be better
Business Self
8/10
Excellent
06 Jan 2019
Verified traveler
Close to restaurants and bars
Walking distance to train approx mins
and clean
8/10
Excellent
14 Jul 2018
Marlon
Good for the price
Location perfect-close to lots of restaurants/bars
Coffee shops etc
Around the corner from train station
8/10
Excellent
07 Jun 2018
Sheri

An old \"new\" build in Alcala, great location.

This is in a great part of Alcala. Very close to the old district and bus stops right out front of the hotel. There are grocery stores close. The hotel itself is average for Spain. It is an older building, but without the old Spanish charm. If you can disregard the outside facade of the building, you can make yourself at home for a night or two. The rooms are small but accommodating.
4/10
Poor
31 May 2017
Karl

Cheap, and you get what you pay for

Walls are paper thin. I heard every conversation, party, and embarrassingly brief sex act. I understand that hotel staff can't do anything about street noise, but when the staff lives on site, they can and should do something about noisy guests at 3am.

Don't stay here if you want to get any sleep.
6/10
Pleasant
11 May 2017
daniel
Air conditioning was terrible. They had to move us from the room. In the new room the shower drain was clogged. Very poor internet. The owner or employee was always smoking on tje hallway and terrible smell all over the hotel. Not a 2 star hotel, I will give a minus 2. They need to remodel everything very old and dated, need complete remodeling but a good thing is the great location and can say a very comfortable bed.
Family
8/10
Excellent
27 Mar 2017
Verified traveler

Comfort

The hotel is located in the centre of the city, close to the rail station and shopping centres. The room was quiet and the bed was comfortable.
Partner
10/10
Exceptional
02 Jul 2026
Víctor
Todo aceptable
8/10
Excellent
27 May 2026
Yeray
Calidad/precio pues bien. Hotel de paso para dormir
Self
10/10
Exceptional
24 May 2026
Margarita Victoria
Muy limpia la habitacion y el baño. El personal de recepcion muy amable.Cerca de zonas de restauracion y tiendas.
Partner
2/10
Poor
04 May 2026
jose ramon
El hotel esta para una reforma total.
Griferias en mal estado, desagues que no deaguan correctamente, aire acondicionado que funciona mal o no funciona, suelos viejisimos y en mal estado, ventanas que no cierran o no abren, la neverita congelo la insulina, las paredes para llorar con unos brochazos de pintura todo arreglado, ropa de cama escaso y mal, pero los baños son lo mejor unas bañeras de museo como para matarte, resbalones asegurados cañerias y duchas terribles, el trono para que cuele dale bien de veces. En general no lo recomiendo salvo quien quiera aventuras de terror.
Partner
2/10
Poor
15 Apr 2026
Carlos
Estado viejo y deteriorado.
No cumplieron con la categoría de la habitación reservada.
Habitación ruidosa.
Cama incómoda.
La wifi no funciona
Yo le daría 1 estrella, como mucho 2
Self
2/10
Poor
07 Apr 2026
Maria
Las toallas con sangre, tuve que pedir que me diesen otras y las que me dieron también con sangre, pedí reembolso y me lo dieron.
Partner
6/10
Pleasant
01 Apr 2026
Carmen
La cama se movía y se oye todo lo que se habla en la habitación del lado. Muy poca iluminacion en la habitación.
2/10
Poor
11 Mar 2026
Roberto
Fuerte olor a tabaco. Mucho ruido huéspedes
10/10
Exceptional
08 Mar 2026
Yalismarie
Si
Partner
6/10
Pleasant
06 Feb 2026
Carlos
Olor extraño en la habitación y tv muy pequeño
Business
2/10
Poor
18 Jan 2026
Héctor
La primera habitación con goteras, la segunda sin ducha, la tercera sin calefacción
4/10
Poor
03 Jan 2026
Daniel Alejandro
Hotel muy dejado ,cuarto de baño humedades bañera desconchadas
Friends_and_family Friends
4/10
Poor
25 Dec 2025
Juan
Bien por la Limpieza, Mal el colchón que se hunde y por una noche no quise pedir cambio.
Leisure Partner
2/10
Poor
14 Dec 2025
JOSE GOMEZ
Habitacion sucia, colchones echos polvo , manchas por todas partes.
Business_and_leisure Family
4/10
Poor
25 Nov 2025
MANUEL
El hotel necesita una reforma completa.Está muy anticuado y tiene muy mal aspecto. Hay hostales de más calidad.
Friends_and_family Family
8/10
Excellent
17 Nov 2025
Carlos J.
En el baño, la bañera esta colocada al reves, si mides mas de 1:75 pegas con la cabeza en la ducha, la tv, es una pantalla de ordenador, y las paredes que son de espejos, estan forradas de papel. El precio por noche me parecio alto, a su favor tiene la ubicación.
Leisure Partner
10/10
Exceptional
08 Nov 2025
Yilixe
Excelente cerca al tren al centro muy bien ubicado
Friends_and_family Family
2/10
Poor
27 Oct 2025
Ana
Habitaciones ruidosas,se siente todo lo que hacen los clientes de al lado. Paredes parecen de papel. Necesita una buena reforma, y muy importante cambiar el colchón, al menos el nuestro estaba totalmente hundido. Mas de una noche aquí te dejas la espalda totalmente fastidiada. Es una pena porque esta bien situado, muy cerca de la estación, pero necesita muchos cambios para mejorar. Para lo que es, calidad-precio me parece caro apra el servicio que dan. Recepcionista nada amable, mas bien antipática. Para trabajar de cara al cliente no da el perfil.
Friends_and_family Family
8/10
Excellent
28 Sep 2025
Steen
Ganske udemærket hotel
Self
2/10
Poor
18 Sep 2025
beluxus
Feo
4/10
Poor
02 Sep 2025
LUIS

No repetiremos

Las fotografías del hotel publicadas no se corresponden con la realidad, el hotel está viejo y necesita reforma integral. La limpieza regular,. encontramos unos calcetines usados debajo de una de las camas, no sabemos si del anterior inquilino o mas antiguos, el personal respetuoso. El frigorifico hacía un ruido infernal, no enfriaba y tuvimos que desenfucharlo. A mi parecer le sobra una estrella.
Friends_and_family Family
6/10
Pleasant
10 Aug 2025
Verified traveler

La huella del paso del tiempo

Las chicas de recepción muy amables. El deterioro del paso del tiempo y la falta de mantenimiento se dejan ver.
Friends_and_family Family
8/10
Excellent
27 Jul 2025
Jose Méndes
Buenas instalaciones, habitación cómoda y limpia. Aunque queda a apartado del centro de Madrid es facil de llegar en bus o en tren.
Tienes todo cerca( bares, supermercados, tren, excelente 👌).
Friends_and_family Family
4/10
Poor
06 Jul 2025
Verified traveler

Actualizar en la app

No era lo que salía en la app hotels... Aunque lo mantienen limpio se nota el deterioro del hotel, además no tienen servicio de cafetería/restaurante cosa que no indican tampoco, en el app aparece el restaurante.
Partner
6/10
Pleasant
05 Jul 2025
Frederik Marc

Fint for en enkelt nat

Det var kun en enkelt overnatning men værelset så noget forladt ud, madrassen var ulækker og det samme var badekarret.

De tilbød dog check in midt om natten hvilket egentlig var det vigtigste for os.
Partner
4/10
Poor
08 Jun 2025
Sara
Bien situado pero se ve lugubre la puerta de entrada estropeada baño de abajo igual ..cama insufrible la limpieza deja mucho que desear manchas en paredes q oarecian sangre en baño habitacion ...y a las 730 empuezan a pasear un carro para arriba y abajo que es imposible dormir..en su momento seria buen hotel ahora esta para reformar .y la recepcionista antipatica y poco profesional .mwjor deberian cerrarlo
Friends_and_family Family

Location & surroundings

Ciudad de Alcala
Canovas Del Castillo, 4, Alcala De Henares, Spain

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