The Ritz-Carlton, Half Moon Bay

United States , San Francisco Area - CA
HALF MOON BAY, One Miramontes Point Road
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100 reviews shown

10/10

Exceptional

20 Feb 2026

Danielle

Literally, everything was wonderful. The staff is beyond superb!

Partner

10/10

Exceptional

16 Feb 2026

Nicholas

Service was absolutely incredible. Can’t wait to come back

2/10

Poor

26 Jan 2026

Rosa

System was down at time of check-in making it long and filling out forms by hand, and after all that the wrong suite was assigned to us due to their technical difficulties.

Leisure Family

10/10

Exceptional

23 Jan 2026

Donna

Our room was upgraded. Room was clean, comfortable and updated. Staff pleasant and professional.

Friends_and_family Friends

10/10

Exceptional

27 Dec 2025

Heather

This was an anniversary trip, and the staff made our stay so special!

Partner

10/10

Exceptional

23 Nov 2025

Rajarshi

The best property I have stayed in anywhere in the world (and also the most expensive :-) Real luxury and beauty.

Leisure Family

10/10

Exceptional

02 Nov 2025

Daniel

The womens locker floor room was dirty and saw mold by the shower and emergency door.

Leisure Partner

2/10

Poor

30 Oct 2025

Wen

As a loyal member of Marriott, I am very disappointed with this hotel:
1. I informed the front desk that my checkout time would be 12 noon, and they agreed. However, they knocked on my door around 10am and then called before 11am.
2. The front desk told me lunch would be served around 11:20am. When I arrived at the restaurant, there was no staff present—just guests sitting around. We found a table and sat down. When I went to the concierge for information, I was told we were not allowed to sit at that table. I had to leave without eating.
3. At the valet, they took my ticket and forgot about us. We waited in cold, windy weather for 20 minutes before they realized their mistake.
4. I arrived around 4pm yesterday, but my room was not ready. I had to wait over an hour.

It was my birthday and no one cared. It was my worst birthday trip ever. I feel disrespected by this experience and will not be returning.

Friends_and_family Family

10/10

Exceptional

24 Oct 2025

Pratik

Always great

Leisure Family_with_children

10/10

Exceptional

23 Oct 2025

Lisa

Very nice and beautiful

Self

8/10

Excellent

16 Oct 2025

William

Upon checking in, we had asked the Bowman to find a vase for some flowers I had purchased from my wife for her anniversary. He said he would do so and yet never returned to the room, nor did he call indicating that he was unsuccessful in finding of us. This may be a little thing, but at a resort of this caliber, one would expect the staff to be much more attentive

Leisure Partner

10/10

Exceptional

30 Sep 2025

JOHN

Amazing experience!

Leisure Family

10/10

Exceptional

29 Sep 2025

Steve

The staff throughout the resort were extremely friendly and helpful.

Leisure Family

8/10

Excellent

02 Sep 2025

Lorenzo

Some positives: Registration clerk and dining room staff were excellent. All the scenic views were incredible!
Some negatives: Parking guard was not very welcoming, and when we asked a housekeeper for directions to her room, she was very unfriendly. For dine-in room service, we ordered two items. It took over an hour, and they only brought one of the two items, as one was forgotten.
The shampoo dispenser was broken, so we had to unscrew the top to get shampoo. The shower head had low pressure. Expected better, especially for $1700 for one night’s stay.

Partner

8/10

Excellent

27 Jul 2025

Hardeep

The shower head was old and didn’t drip well. They had an unaccounted for hair dryer because we had none during our stay. I received an email from their staff accusing me of it being missing. Once I called them, then they were apologetic. That doesn’t change the fact that it was ridiculous to try to accuse me

Menu food options are very limited in the inside and outside restaurants.

Regular staff was very nice. My server was a very nice lady.

Bagpipe player was amazing

Views from my room were amazing

6/10

Pleasant

27 Jul 2025

TIANYIN

Average service and food. Not a 5-star level.

Leisure Family

8/10

Excellent

27 Jul 2025

Ted

Sound insulation is not good.

Friends_and_family Family

10/10

Exceptional

05 Jul 2025

Robert

Fantastic service with a beautiful view

10/10

Exceptional

05 Jul 2025

efrain i

Excellent stay

10/10

Exceptional

19 Jun 2025

Marcia

Stunning property with exceptional service. Justin at the front reception was extremely helpful with all my requests. Joellen made our dining experience memorable. The food was delicious and the views amazing.

Partner

10/10

Exceptional

09 Jun 2025

Janell

Staying at thiz property was by far, the best hotel that my partner and I have ever experienced!! Every single person there made us feel so welcomed, accommodating, and the customer service provided was beyond exceptional! I would like to give an extra special thank you to the following employees who were absolutely a pleasure to meet!

Club Lounge: Rosina, Briana, and Violeta!

Navio: Benny, Maria, Billy

Guided nature tour walk: Christina

Bike rentals: Kimo

Thank you all so much for making this birthday celebration an unforgettable one!!

Leisure Partner

10/10

Exceptional

16 May 2025

Ahmad

Great experince

Business_and_leisure

10/10

Exceptional

11 May 2025

Paxton

Everything is clean and the grounds are kept in pristine condition.

10/10

Exceptional

18 Mar 2025

MIKE

ritz carlton

Our stay was amazing the hotel is beautiful as was our room and the staff is outstanding!

Partner

10/10

Exceptional

15 Mar 2025

valerie

Spectacular views

Leisure Partner

10/10

Exceptional

24 Feb 2025

Zita

Very quiet, clean and safe place with the best customer service and nice choice of the restaurants

Leisure Partner

10/10

Exceptional

17 Feb 2025

Steve

Club Lounge Staff

Leisure Partner

10/10

Exceptional

23 Jan 2025

Christina

Love everything about this place

10/10

Exceptional

27 Dec 2024

Robin

Just spectacular all around

Leisure Partner

10/10

Exceptional

11 Dec 2024

Bacisa

It’s rare for me to think a $1k / night rate for a hotel is worth it but with this Ritz property, I felt like it was a bargain. Had the ocean view room, no balcony for the basic one but regardless was incredible.

I am excited to go back and try a different room. The staff were helpful and present at all hours.

Business_and_leisure

10/10

Exceptional

25 Nov 2024

Ramir

Great ocean view

8/10

Excellent

11 Nov 2024

jorge

Loved the stay, however, the food (lunch) at the Conservatory was mediocre at best.

Leisure Partner

6/10

Pleasant

07 Oct 2024

Daniel

Don’t go!

Not worth the price! Nice location, but there are several nice hotels with as good a view for a quarter the price. Nothing special about this place. Over priced food and average service at restaurants was disappointing. Went for Anniversary, paid $1600 for the night, and not even a card in the room. Won’t go back! Do not recommend.

Partner

10/10

Exceptional

08 Sep 2024

Michael

The Ritz Carlton Halfmoon Bay should be on everyone’s bucket list. Beautiful property. Definitely get a room with an ocean view.

Leisure Partner

10/10

Exceptional

04 Aug 2024

BRIAN

visibly striking resort

Leisure Family

10/10

Exceptional

01 Jul 2024

Mark

Amazing location on the cliffs. Great golf courses, and spa.

Leisure Partner

10/10

Exceptional

24 Jun 2024

Tony

A beautiful property and location
World class views and weather

Leisure Partner

8/10

Excellent

06 Jun 2024

Aditi

Was under construction with early morning noise- not ideal. But beautiful property

Leisure Family_with_children

10/10

Exceptional

27 May 2024

Hiroyuki

The Ocean view and the golf course view were fantastic. The walking trail is also nice. Golfers have access to Half Moon Bay Golf Links golf courses. The Ocean course is enjoyable.

Leisure Family

6/10

Pleasant

12 May 2024

Omar

Some of the service staff at the terrace is a bit rude, don’t communicate with one another and not customer centric

Leisure Family_with_children

2/10

Poor

25 Mar 2024

Srikanth

very good place to stay.

Business Friends

8/10

Excellent

09 Jan 2024

vaughn

The grounds are beautiful and plenty of trails. The dining, shops, and activities around the resort are limited. A rental car is a must when staying at the hotel any length of time.

Leisure Family

10/10

Exceptional

11 Dec 2023

Micaela

🌊 is always the best

Leisure Partner

10/10

Exceptional

16 Nov 2023

ELENA

Everything

10/10

Exceptional

12 Nov 2023

Vasilios

Magnificent property. Surrounded by natural beauty. Prices are steep but you get what you pay for

Leisure Partner

8/10

Excellent

21 Oct 2023

Ari

The location, scenery, golf access, and service were phenomenal. The food needs to be better, especially for the price. The rooms need an upgrade as amenities are not representative of the Ritz Carlton brand (no USB outlets, no mini bar, finishes are dated, etc…). Half Moon Bay is extraordinary and I will return but the hotel is stuck in the year 2000

Leisure Family

2/10

Poor

09 Oct 2023

Dejun

Disappointing Experience at The Ritz-Carlton, Half

I recently booked a stay at The Ritz-Carlton, Half Moon Bay through Hotels.com for my VIP customer from October 7th to October 8th, 2023. Unfortunately, our experience was far from satisfactory.

During our stay in Room 221, the shower system was malfunctioning, and despite multiple attempts to request assistance from the front desk, the issue was not resolved. This left us without a functioning shower throughout our stay, which was a significant inconvenience.

Our expectations for The Ritz-Carlton were high, given its reputation for exceptional service and luxurious accommodations. However, the failure to address a basic amenity like the shower system in a timely manner was a disappointment.

We hope that the hotel will investigate this matter thoroughly and take measures to prevent such incidents in the future. Our commitment to providing our VIP customers with exceptional experiences is of utmost importance, and we trust that The Ritz-Carlton will take the necessary actions to restore our confidence in their establishment.

Business

10/10

Exceptional

10 Sep 2023

Lisa

Amazing location and excellent service.

Partner

10/10

Exceptional

05 Sep 2023

David

Wonderful!

4/10

Poor

31 Aug 2023

Jingjing

They charged me twice and very hard to get refund

You got to watch out this hotel. I paid in full when I book it, but they still charge me a full stay, they said that they need keep money for a week for safety for 7 days then money back to my credit card. But it does not after 7 days. I called they said keep waiting, 10 days after I called again, they give me an email address to report problem. I emailed, they back to me said they will check, then no answer for 2 days. I called Hotel.com customer service for help, after Hotel.com talk with the hotel they give me money back very fast. But without hotel.com help I do not think they will do anything

Friends_and_family Family

4/10

Poor

31 Aug 2023

Jingjing

They took double charge on my room

Friends_and_family Family

10/10

Exceptional

27 Aug 2023

Susan

Fabulous hotel! Beautiful location. Very friendly and helpful staff. Great food. Terrific amenities.

Leisure Family

8/10

Excellent

08 Aug 2023

Adrienne

Great property. Customer service is excellent!

Business_and_leisure Family

10/10

Exceptional

01 Aug 2023

Azenith

Excellent customer service

10/10

Exceptional

17 Jul 2023

Anita

Gorgeous!

Loved the location and beautiful hotel!

Partner

10/10

Exceptional

29 May 2023

Vivienne Nerveza

Although it’s a little bit pricy but it’s worth it. Perfect place just to relax and enjoy the place.

Leisure Family

6/10

Pleasant

24 Apr 2023

Goran

Ordinary service at restaurants. Had to wait for host/es to show up.
In general, needs refresh!

Leisure Partner

10/10

Exceptional

13 Mar 2023

Anna

Ritz is always a great experience. The service is incomparable to other hotels. Silent, smooth always reading your mind. The property is beautiful and offers so many amazing views of the ocean. The pool is old and uninviting. Luckily there are other things to do.

Leisure Family

10/10

Exceptional

29 Jan 2023

Jack

Awesome

Leisure Partner

10/10

Exceptional

22 Oct 2022

Renata

Stunning views! A very relaxing getaway

Leisure Family

10/10

Exceptional

18 Oct 2022

David

Certainly one of the very finest hotels I have ever stayed at! I’ve stayed there many times over the years and it never disappoints. In the era of 5 star recommendations being common, the Half Moon Bay Ritz Carlton deserves 10 stars!

Leisure Partner

4/10

Poor

17 Oct 2022

xisheng

I will not go back

It was an ok hotel, average level, the service is not good. The Ocean Terrace stops service at 5.30pm, the food and service at Navio is not good for the price. Through the ocean view window, you can see half of another building. The coffee maker is very noisy. i will not go back

Friends_and_family Family

10/10

Exceptional

31 Aug 2022

Verified traveler

Amazing overnight staycation

Went for a short overnight. Had dinner at The Conservatory where the food was wonderful and Krystal our server was amazing. Spa treatment in the morning by Sean who gave a wonderful massage… then golf in the afternoon. Beautiful property, wonderful service and unparalleled golf.

Partner

6/10

Pleasant

29 Aug 2022

ANGELIKA

Everything was pretty good except I paid for an ocean front view in the guest house and got a partial golf view which I know is a less expensive room.

Partner

10/10

Exceptional

19 Aug 2022

Verified traveler

This is a true 5 stars hotel and the best bang for the buck I have ever seen in California. The rooms are amazing, the service is amazing. The scenery is simply unique. Having lunch outdoors with ocean view is spectacular and very relaxing. Perfect for getaways and overall tranquillity. Super highly recommended!

Leisure Partner

10/10

Exceptional

12 Aug 2022

Ji hyean

Great view and nice staff!
I totally enjoyed vacation!

Leisure Family

10/10

Exceptional

02 Aug 2022

Sungmin

Very nice

10/10

Exceptional

15 Jul 2022

Chul

Beautiful place!

Leisure Family

8/10

Excellent

15 Jul 2022

Stephanie

Worth it

Business_and_leisure Family_with_children

10/10

Exceptional

27 Jun 2022

Rafael

The Best Hotel Experience in our Entire Life

Every single aspect of our stay was phenomenal. From Atticus at the carport, to Lara at Navia who graced us with the PDR experience, Benny and Marcus at our dining, Sophia at the Conservatory and everyone else who made our stay so special. We didn’t just stay at a hotel, we made memory that will stay with us forever.

Partner

8/10

Excellent

13 Jun 2022

Jason

Wasn't as wow as I expected. Value of kind room would be no more than 600$ for comparable.

Partner

2/10

Poor

01 Jun 2022

Verified traveler

What a disappointing experience. This used to be such a special place and the property is so beautiful but the service was really terrible. Based on the front desk and concierge service, you wouldn't have known we were at a Ritz Carlton, you would have thought we were at a Motel. There were too many negative experiences to write up here but my husband was so underwhelmed and frustrated that he said he doesn't ever want to go back.

Partner

2/10

Poor

16 May 2022

Annie

The food options at the hotel were horrible and expensive. It's a pet friendly hotel, but not allowed pet to eat anywhere. We did takeouts for every meal every day. The staff didn't know what exactly is allowed and what's not. A horrible experience and full of rude people around.

8/10

Excellent

19 Apr 2022

May

Our room (not suite) was small and the beds are small. For the room price, the beds and linens should at least be improved. Love the bathroom and the firepit outside our room and the view was amazing. The pool needs to be improved. I did love the service and the staff for their hardwork and dedication. Property is clean although beware of flying holf balls. Food was amazing.

Leisure Family_with_children

10/10

Exceptional

30 Mar 2022

Diane

The stay was excellent.

Leisure Family

4/10

Poor

26 Mar 2022

Verified traveler

Not so called Ritz

The view is beautiful by the hotel trail. The hotel is clean. The bed is firm and comfy. We booked the golf view one bedroom. They gave us a single room when we check-in. Went down to the front desk to fix the mistake, and it took us 30 mins to wait for a one bedroom instead. However, it was not a golf view one bedroom when we entered the 2nd room. The room was a courtyard view one bedroom which was not the price we paid for. We did not bother to switch to the golf view room again. We wanted to go for a walk instead of spending time to deal with the front desk to ruin our vacation time and mood. Very regret that we did not ask for the golf view at the 2nd time, because there was a consistent ventilation sound throughout the whole night in room 448. My son can not sleep at all. This is not the 5 star hotel should be from our past experience. Can not believe the mistakes of wrong size and wrong view room assignments with a noisy ventilation system in the 5 star hotel such as Ritz.

Friends_and_family Family

10/10

Exceptional

28 Feb 2022

Marissa

Most incredible experience!

This hotel is hands down the best hotel we have ever had the pleasure of staying in. It is so clean, amazing service, friendly, beautiful, accommodating and just simply breathtaking views. It is worth every penny you will spend staying here. The simple small touches in the rooms, the free wine for my husbands birthday and the food is exquisite. Do yourself a favor and treat yourself to this experience!

Partner

6/10

Pleasant

09 Feb 2022

Marlon

Who can I contact? I love staying in Halfmoon Bay and went again and it was amazing. The first night the toilet had a leak and I slipped and hurt my knee and went don’t the next morning and told the lady at the front desk and she said thank you and will notify someone to fix it. Not sure but with my company if there’s an incident we have to write it on paper. Little shocked with the response we got when I slipped in the bathroom with toilet leak. If there someone I can contact.

Partner

10/10

Exceptional

07 Feb 2022

Froilan

Beautiful
Parking price a bit overpriced

Leisure Family

10/10

Exceptional

30 Jan 2022

Yasuko

Great location, beautiful view, and friendly staff

Leisure Family

4/10

Poor

22 Jan 2022

Aldon

This place is a

Friends_and_family Family

10/10

Exceptional

26 Dec 2021

Maggie

It is the Ritz. Need I say anymore? Their reputation defends there name alone. It is all the little things from answering the phone when you call to maid service, they all treat you like Kings andQueens.

Leisure

10/10

Exceptional

12 Dec 2021

Jane

It is a lovely property, but expensive.

Partner

10/10

Exceptional

29 Nov 2021

Darryl

The property is spectacular. The staff is awesome.

Leisure Partner

8/10

Excellent

22 Nov 2021

Katrina Jill

Although we had a lovely time and the grounds, scenery and rooms were lovely, I thought this was overpriced.

Leisure Partner

10/10

Exceptional

04 Nov 2021

Wayne

Extraordinary view. Unusual combination of elegant and fun.

Leisure Family

10/10

Exceptional

03 Nov 2021

Lorraine

Excellent customer service and amazing quality with food, room, property, everything. We will definitely be back!

Business_and_leisure Partner

10/10

Exceptional

17 Oct 2021

Nhia

Nice romantic getaway

Friendly staff. Beautiful scenery.

Partner

10/10

Exceptional

29 Aug 2021

Katherine

The best hotel

The Ritz-Carlton is our go-to hotel whenever we visit Half Moon Bay. We travel as a family and have stayed in a good number of hotels and the Ritz at HMB is at the top for luxury, comfort, service, nature, and activities for children.

Friends_and_family Family

10/10

Exceptional

17 Aug 2021

Verified traveler

One of the best experience in hotels. Fantastic view outside, perfect room condition and great food. The staffs are super kind and helpful. It was a short family getaway before the school just began, and everyone was happy. Definitely we will go back sometime.

Leisure Family

10/10

Exceptional

17 Aug 2021

Verified traveler

Beautiful view & excellent experience

Leisure Family

10/10

Exceptional

08 Aug 2021

Sheela

Beautiful location

Beautiful location. However, this is definitely a weekend destination- we came during the week when not a lot was going on - no outdoor service, for example. No outdoor pool, which I guess is because it’s pretty cold, windy, and foggy there all the time? There was an indoor pool at the adjacent country club that we had access to, but it was just a lap pool, and again, no service there. Wonderful place for relaxation and luxury though! Dress warmly and sit by the fire pits to watch the ocean and the golfers.

Friends_and_family Family

10/10

Exceptional

07 Aug 2021

Verified traveler

Beautiful Beach

10/10

Exceptional

27 Jul 2021

Nancy

Outstanding

We loved the hotel. Room was large, comfy snd well appointed. The only thing we would change would be the toilet. You should put in tall toilets. The restaurant was excellent - great good and awesome view.

Partner

6/10

Pleasant

26 Jul 2021

Jo Ann

Too expensive for what you get!

Friends_and_family Family

10/10

Exceptional

23 Jul 2021

Verified traveler

This property is in a beautiful and quiet location. If your looking to relax away from the city this is your destination. It’s very expensive though so we would probably not stay there again.

Leisure Partner

10/10

Exceptional

17 Jul 2021

Verified traveler

Incredible service, relaxing views and uplifting decor

Leisure Family_with_children

8/10

Excellent

03 Jul 2021

Jabari

Food menu

So the food in the restaurant was good.. but the in room dinning food was very subpar! I was disappointed especially for the cost of the rooms. Gym was closed. Kinda not a good experience.

Partner

6/10

Pleasant

03 Jul 2021

Verified traveler

Cleaning staff outstanding

8/10

Excellent

24 May 2021

Verified traveler

We loved the walking trail right outside the hotel. We also loved the friendly valet staff and the breakfasts. Our room was nice, not large, but very clean and nice sized bathroom.
We did not care for the lack of a glass or cup to drink from in the bathroom, only one outlet that worked for our electronic devices, no extra blanket or throw so it was either swelter under the huge down comforter, or be cold with just a sheet on at night. We did not love the limited choices to eat on site (two, one only until 7:30 pm).

Leisure Family