Name: Southcrest Manor Hotel BW Signature Collection
Address: Pool Bank, Redditch, B974JS, GB

8/10

Excellent

19 Jul 2026

Max

No air-conditioning in the room I was in, and the shower controls were a bit quirky.

The food was overpriced, and only average quality. But a nice big slice of dill pickle on my burger. The sirloin had to be dissected to remove maybe 10% of the weight, but it was a beautifully, perfectly cooked rare steak, purple/red inside and not running blood.

Good selection at the bar, but the draught lagers were only just cold, not properly chilled.

Parking, as a guest, was free but not without careful registration.

Well treated throughout the stay and would return if I needed accomodation in the area.

Self

8/10

Excellent

09 Jul 2026

Richard

Clean rooms helpful staff lovely food really nice gardens would definitely recommend staying here

8/10

Excellent

08 Jul 2026

lesley

Clean and breakfast was good

4/10

Poor

07 Jul 2026

neil

Someone else’s garbage left in room.

Toilet not clean.

Guests cooking in their rooms with their door open…

4/10

Poor

30 May 2026

Uditha

No hot water and the windows cannot open when the room gets hot. Breakfast was good.

Friends_and_family Family

6/10

Pleasant

29 May 2026

Caroline

We recently stayed at this hotel and overall had a pleasant experience. The hotel itself is set within a beautiful listed building with lovely gardens, which gave it a lot of charm and character.
Breakfast was excellent with a wide variety of options available, including fresh fruit, cereals, toast, and hot food. There was something for everyone and the quality was very good.
Our room was comfortable, clean, and nicely decorated. However, there were a couple of drawbacks. The room did not have air conditioning, which made it quite warm at times, and unfortunately the bathroom had a strong damp smell which was quite unpleasant.
Despite these issues, we still enjoyed our stay and appreciated the character of the hotel and the quality of the breakfast.

Family_with_children

6/10

Pleasant

12 May 2026

Patricia

Grounds need a lot of work. Wasn’t impressed when we had a group of 15 stay for dinner and drinks and we were yelled at because there was 1 dessert put on the table that no one wanted and therefore not willing to pay for.
Also the tub in the bathroom is far too high to step into. Very dangerous.
Food was good however.

Partner

4/10

Poor

19 Apr 2026

Karen

On entering room.. toilet lid off & stood next to toilet on the floor & bin in bedroom contained someone's pink false nails!!
Obviously not clean or maintained. Reported to reception & had a standard reply of \" I'll inform maintenance\" doesn't really address the issues WE experienced did it!

Friends

10/10

Exceptional

12 Apr 2026

SHAROON

Hotel was clean, room service was great. Room has everything you need in your trip.
Staff was friendly and offered help with luggage.
Breakfast was simply the best.
Thankyou

Friends_and_family Family

4/10

Poor

27 Mar 2026

Simon

The hotel is OK but looking very tired. I opted for the Executive room which didn't match the description on Hotels.com. When checking with reception I was advised that the room I was in was correct, which it definitely wasn't. As it was late in the day I didn't have the energy to debate. In the morning I discovered my shower didn't work as the heat adjustment knob was broken so after wasting 15 minutes I had to run a bath. When mentioning to the lady on reception she wasn't bothered and just asked if I was checking out today??? Overall it was OK, not great though and I won't be returning.

10/10

Exceptional

24 Mar 2026

Mary

Lovely to have the garden view and to be on the ground floor as there is no lift. Very peaceful location at a reasonable price. My first choice when I stay in Redditch.

Self

4/10

Poor

11 Mar 2026

Chris

Cold room, no heating and given a small oil heater in the room, old dated interior and generally outdated..
Wouldn’t stay here again

Self

10/10

Exceptional

24 Feb 2026

William

All aspects of hotel met my requirements

8/10

Excellent

22 Feb 2026

Dawn

Staff very polite. Room clean and quiet.

Friends_and_family Friends

10/10

Exceptional

20 Feb 2026

David

Staff very helpful, clean room, lovely views and decent quality food

Partner

8/10

Excellent

30 Dec 2025

Nicola

Hotel staff were pleasant and helpful. The room was clean and a good size although there were some bits of maintenance that needed doing but it didn’t spoil our stay. They do need to sort out the hot water if only to reduce their water bills
10 mins to get hot water to the shower was too long

Partner

10/10

Exceptional

15 Dec 2025

Susan

The room was spotless, the beds were comfortable and firm. The breakfast was fantastic and the staff was friendly and went above and beyond to help with our requests.

Friends_and_family Family

6/10

Pleasant

15 Dec 2025

Michelle

The room was old and tired it needed a lot of work especially the bathroom. The mattress was old and had a large dip in the middle. The staff were okay but stressed and they had no green tea.

8/10

Excellent

04 Dec 2025

Robert

Room and bathroom clean but curtains hanging off the rail in places and had to ask for a tv control as it was missing. Breakfast lukewarm

Friends_and_family Family

8/10

Excellent

01 Dec 2025

M

Nice to pre check in

4/10

Poor

29 Nov 2025

kent

Yes the whole hotel needed a good clean, you could feel the springs coming through the mattress, reception could not be bothered when we checked in didn’t tell us anything.
Very neglected hotel

Partner

8/10

Excellent

27 Nov 2025

Trevor

very new room clean heating needed improving and shower needs a screen to avoid a wet floor

6/10

Pleasant

25 Nov 2025

Sam

This is the third time I have stayed at the hotel. The staff were lovely as usual and the food and drink also nice.

Clearly the hotel was very busy as the only option I had was a twin room. The room I had (254) was average. The shower was weak and the spray was intermittent, and there was sign of some limescale/mould between the tiles. I'm not a fan of this.
The bed was relatively comfortable but it has had better days. The section of the hotel where the room was and the room itself felt a bit tired.

On balance, I would stay again, but I would not stay either in that part of the hotel or that room.

4/10

Poor

25 Nov 2025

paul

Took money from card when advised I wasn’t staying to eat, poor size gym and hotel could do with updates

Business

6/10

Pleasant

23 Nov 2025

Dorothy

Curtains falling of the nooks, duvet ripped.

6/10

Pleasant

12 Nov 2025

Dawn

My room was ok , it was quite hot and the bathroom was designed for someone with disabilities. Whilst not a huge deal, having the sink to low wasn’t ideal for me.
Waited a bit longer than expected to be seen and seated at breakfast.
I don’t think I will be returning

Business_and_leisure Self

10/10

Exceptional

04 Nov 2025

Lynette

Everything was just as expected

Self

2/10

Poor

22 Oct 2025

Andrew

Awful old place. Dust and cobwebs everywhere. Room dirty, dribble from shower.

Business

6/10

Pleasant

17 Oct 2025

Michelle

Clean room but too hot and stuffy despite window open. We needed ground floor but only has a bath not great for disabled.

Friends_and_family Family

4/10

Poor

12 Oct 2025

Andrew

The hotel is lovely from the outside, a great period property with a beautiful tree covered drive way and expansive gardens, however, this is where the impressive nature of the hotel ends

I was booked into an executive room, I treated myself to a larger room as I was there for 2 nights.

To call this executive’ makes me wonder what the rest of the rooms look like. The room was small, with dated worn furniture, an 80’s bathroom, cracked tiles, missing taps in the shower, and stains round the edge of the bath and toilet. The curtains were hanging off the rail, there’s were stains on the ceiling and room looked like it needed a good paint.

This walls the second ‘executive’ room I was offered, and this was the lesser of two evils.

For me, if you call a room ‘executive’ you need to have certain standards, one of the is you need to be able to walk up the sides of the bed with out a squeezing past the curtain and the window (think I may have discovered why the curtains are hanging off)

The picture the hotel shows you of the rooms are nothing like the actually room. The website shows modern furniture, large padded headboards, usb charring points for phone etc. the reality is trying to plug your phone into the hidden port behind the beside table, which is impossible to move given the space between the bed and the wall….. the spiders webs made the whole experience even more nauseating.

Reception were unable to anything for me, other than shrug.

Self

4/10

Poor

04 Oct 2025

Dusan

I was charged for parking during check-in within the fenced hotel parking yard, and then received a parking violation ticket. Be careful

Leisure Partner

6/10

Pleasant

01 Oct 2025

Mark

Good value - not exceptional

Good value, friendly staff, clean common areas. Room functional. Nice bathroom with good shower. Heating in room poor - behind TV could not control temperature. Mattress very uncomfortable. Clean during stay mediocre, rubbish left on floor, glasses in bathroom not cleaned.

Self

8/10

Excellent

30 Sep 2025

Christopher

Room upgrade was appreciated.

Business

10/10

Exceptional

24 Sep 2025

JULIAN

Great stay at the South Crest Manor, lovely bedroom (although the curtains wouldn't shut properly), bed was comfy and the room quet.

Business

10/10

Exceptional

21 Sep 2025

Mary

Lovely setting with views downslope over beautiful woods

Leisure Self

10/10

Exceptional

07 Sep 2025

Deborah

Great stay

Had a lovely overnight stay , room was clean & had all the things fan, iron hairdryer etc .

Partner

8/10

Excellent

05 Sep 2025

Mike

With this falling under the Signature collection for Best Western, my expectation levels were dsomewhat heightened. Fortunately, most were met. The setting for the hotel was picturesque. My room was quite close to reception with lovely, high ceilings and a nice layout. I used the onsite gym for a workout which was a room converted with some equipment and knowledge that it is barely used but was still able to provide a half decent workout. The shower was hilarious. There was a sign in the bathroom alluding to the age of the property and that hot water may take it's time to come through. They were not downplaying this at all as it took several minutes for the water to finally heat up. The bed was really comfy and allowed a good night's sleep. Breakfast was really good with a good range of cooked items and continental on a buffet system. Aside from the odd thing, it was a pleasant stay and I would stay there again.

Business Self

10/10

Exceptional

04 Sep 2025

Verified traveler

Enjoyable stay

Very enjoyable. Hotel was very clean. Quiet. Excellent breakfast. Staff always friendly and helpful. Easy parking. Will stay again when next in the area.

Partner

8/10

Excellent

27 Aug 2025

Deborah

Good value, rooms looking a little tired in places but bed was very comfy.

Leisure Family_with_children

8/10

Excellent

25 Aug 2025

Amanda

Staff were lovely, and helpful. Beautiful patio area. Food was good but a bit pricey. Only downside was my room was very dusty, and the windows really needed cleaning. The chairs needed wiping. Everything was good, other than the cleanliness which is important to me. Coffee on the carpet. Needs a lot of attention

Leisure Self

10/10

Exceptional

17 Aug 2025

Samantha

Staying in the area for a friends birthday party. Great hotel, beautiful garden area - we wish we had more time to explore. Clean tidy rooms and breakfast was great.

Leisure Friends

2/10

Poor

16 Aug 2025

Colin

No hot water

Leisure

8/10

Excellent

11 Aug 2025

Angela

Nice hotel. Clean. Definitely needs a makeover. Fresh carpet needed. Restaurant was very nice.

Leisure Self

8/10

Excellent

02 Aug 2025

Christina

Warm welcome by staff at reception and breakfast room. Hot and cold breakfast options were very good and flavour some.Room was clean and comfortable,as was the bed, however the room looked tired and required some general maintenance.

Leisure Partner

8/10

Excellent

20 Jul 2025

Elizabeth

The hotel was no lift and the majority of rooms are upstairs.

I was told my room 145 was at the top of the first lot of steps but it wasn't...quite a walk and 2 more flights of stairs

Leisure Friends

10/10

Exceptional

19 Jul 2025

Peter

Pleasant Stay

A nice pleasant stay. Staff are friendly and helpful.

Partner

2/10

Poor

12 Jul 2025

Janet

Avoid

Would not recommend this place at all felt dirty wasp flying around even in the dining arearooms not cleaned properly dirty towels and what looked like old blood on pillow case

Friends_and_family Family

10/10

Exceptional

11 Jul 2025

Oliver

Great stay

We had Bed and Breakfast and the food was great for breakfast after a very comfortable nights sleep.

We also had dinner in the evening in the restaurant which was delicious

Friends_and_family Family

8/10

Excellent

11 Jul 2025

Doig

Staff very good, location good, food very good. Room good a little dated but pretty good

Business Self

8/10

Excellent

08 Jul 2025

Sam

Nice staff, good facilities

This is the second time I've stayed here with work. Have enjoyed both occasions.

Staff are friendly and attentive, rooms are clean, comfortable and with decent facilities. Food and drink is good quality and reasonable price.

Only criticism would be the car park - can get v busy and some spaces are very tight.

Aside from that, lovely hotel and will be staying there again.

Business

4/10

Poor

03 Jul 2025

Eric

Pour conditions

Poor air conditioning, very dark room, the key did not work several times

4/10

Poor

30 Jun 2025

Verified traveler

Not the best experience

Arrived early had a nice walk around the grounds, looked in need of tlc around the building perimeter. Tried to check in at the desk had to go on a hunt fur a staff member. The room was ok but hadn't been cleaned very well there was a prescription tablet on the floor by the bed! The TV had sound but no picture managed to re set it on wall behind unit.
Wanted to shower in the evening, it was stone cold. Spoke to reception and offers us another room. That shower was just as bad, no pressure just trickled out, very frustrating when we had been out all day extremely hot and tired and just wanted a quick shower. That also didn't get very warm! Overall considering it boasted 'signature' hotel I wasn't impressed the staff were minimal and even breakfast wasnt great the coffee was horrible.

Friends_and_family Friends

10/10

Exceptional

25 Jun 2025

Verified traveler

enjoyed our stay. Room was quiet, clean and had everything that we needed. Have already booked to stay again

Partner

8/10

Excellent

21 Jun 2025

Anthony

Second time staying, was less enjoyable than the first time. Could do with intergrating air conditioning units into the room for warmer days due to restless nights, also there was rubbish under the bed and dust around the room, there were other guests outside until around midnight smoking drugs on the garden which lingered into our room so had to shut the windows. Breakfast and the hot chocolate is the main reason for our return.

Partner

8/10

Excellent

18 Jun 2025

Simon

Very good staff and service but no air conditioning

Business Self

8/10

Excellent

16 Jun 2025

Samantha

It was fine. Funny smell in the corridor by our room but not in the room.

Leisure Partner

10/10

Exceptional

30 May 2025

kieron

We were very pleased with the checkin staff, who were quick, friendly and very flexible on arrival and afterwards.

10/10

Exceptional

18 May 2025

Patricia

Amazing hotel. Having lived in Redditch this is our definite choice when we come back to see friends.

Partner

10/10

Exceptional

07 May 2025

Helen

Very peaceful

Leisure Self

4/10

Poor

22 Apr 2025

darrin

Disappointing

I’m sure the hotel was once very grand, but has not been kept up properly. The common areas were nice, but that’s the only positive. Our room was far down a dirty hallway and the room itself was not impressive at all. Carpet looked like it needs to be replaced years ago, the bed and pillows may be the worst we have ever encountered. The chair was black velvet and covered in dirt and hair. We would not recommend this hotel to anyone

Partner

6/10

Pleasant

13 Apr 2025

Natasha

An ok stay

Hotel was fine, it had had some freshening up but parts were slightly tired looking. Sauna area was not cleaned thoroughly. Gym exceptionally small, very basic equipment. Hot tub was only accessible at certain times which changed each day. Breakfast was lovely, fresh and good quality. Ordered room service and food was cold on arrival. Asked for room reset each day and this was not done fully I.e. bed not made, tea bags replaced but not milk, fresh towels provided but toiletries not replaced.

Business

8/10

Excellent

06 Apr 2025

Derek

Very convenient for the town centre

Leisure Self

8/10

Excellent

05 Apr 2025

Steven

Sadly our last night was spoiled by very loud guests in the adjoining room. The unfortunately we had a room with an adjoining door and we could hear the guests conversations clearly!

Leisure Partner

10/10

Exceptional

26 Feb 2025

Chris

Quirky

Quite old but nice and quirky. No issues. Nice change from modern hotels

Business

10/10

Exceptional

23 Feb 2025

Claire

Very friendly hotel. Receptionist very helpful. Used the gym facilities which were a little out dated but more than fit for purpose. Room was comfy and clean. The only negative is how cold the room was. Heating wasn't sufficient enough to warm the room from the time I turned it on to bedtime which was about 4 hours. Other than that over all it was a good stay. I would ring reception in future to put heating on in the room before I arrive. Would definitely use this hotel again. Food was usual pub grub.

Business

10/10

Exceptional

19 Jan 2025

Stephen

Great location

Leisure Family

6/10

Pleasant

10 Jan 2025

Leah

Nice but cold

A convenient and pleasant hotel to stay for a one night business trip. The staff were great and the facilities were good. Food was acceptable but nothing out of this world.

One thing I will say is that it was extremely cold, the rooms are quite old but I understand the place is going through a refurbishment so that is to be expected. My room was incredibly cold, there was only one small radiator under the single glazed windows keeping the room warm and it wasn’t even on Full. The water in the shower it was also incredibly cold despite there being a note saying for you to leave it running for a few minutes, it was still quite cold and I couldn’t turn it up. Luckily, I had some fluffy pyjamas to keep me warm but when the temperature outside is below freezing, this really isn’t acceptable.

Business

8/10

Excellent

06 Jan 2025

Nigel

Good service on arrival, good breakfast, excellent evening meal. Quiet area.

Leisure Partner

10/10

Exceptional

09 Dec 2024

John

Comfortable clean and conveniently located. Good food, friendly and helpful staff. Plenty of free parking.

Leisure Partner

10/10

Exceptional

28 Nov 2024

Americo

Great stay

10/10

Exceptional

07 Nov 2024

Craig

Lovely food , great wine

6/10

Pleasant

31 Oct 2024

Mark

Receptionist was very pleasant as were most of the staff but the hotel requires substantial investment to bring it up to scratch, our superior room was poor and cold on arrival with an upgrade smelling of wet cats. Oscars restaurant was offering good food but service was rather slow and the dress code for the lady servers was rather risqué!
Currently would not stay again until I was confident that it had been improved.

Leisure Partner

8/10

Excellent

17 Oct 2024

Stuart

Good room and facilities, nice breakfast. Water pressure on shower was disappointing

Partner

10/10

Exceptional

04 Oct 2024

Nancy

Had a really nice stay except for the heating not working in my room so a bit cold in the morning

Business

8/10

Excellent

02 Oct 2024

Graham

Very nice staff, just a shame reception was unstaffed and took 10 mins to find someone!

Leisure

10/10

Exceptional

29 Sep 2024

john

Overnight stay

Food in restaurant good

Partner

10/10

Exceptional

26 Sep 2024

Ron

The staff were all very friendly and helpful would help with anything we needed.

Friends_and_family Friends

10/10

Exceptional

21 Sep 2024

Nupur

We had a pleasant stay. Friendly and helpful staff good service in the restaurant and great variety in food.

Leisure Partner

10/10

Exceptional

21 Sep 2024

Joel

Nice hotel.

Business

10/10

Exceptional

20 Sep 2024

Verified traveler

Overnight stay

Lovely hotel, comfy and quiet. Friendly staff, value for money, within walking distance of town centre

Friends_and_family Friends

6/10

Pleasant

18 Sep 2024

Peter

Not too bad overall

Overall not a bad hotel but was expecting a little better. A bit tired in places, but generally ticked all the boxes for a business trip.

Business

10/10

Exceptional

17 Sep 2024

Joel

Staff were friendly and helpful.

Business Partner

8/10

Excellent

14 Sep 2024

Gavin

M

Leisure Partner

6/10

Pleasant

10 Sep 2024

Pru

Not as good as I expected

My stay was ok but my room STANK of cigarette smoke - like the old hotels from days when smoking was allowed. I'm not a smoker and the smell hit me every time I walked in the room. The food was average - breakfast was limited and dinner - £25-30 for a main course - the pork belly was very dry and salty and the lamb shank and trimmings were salty. The service was excellent and I can't fault the staff themselves.

Business Self

10/10

Exceptional

31 Aug 2024

sonya

It was quiet staff was amazing throughout the hotel

Leisure Partner

10/10

Exceptional

08 Aug 2024

Louise

Lovely country hotel.

We had an overnight stay with our 2 kids after spending the day at the West Midlands Safari Park, what a lovely hotel it was. A proper country feel.
We had a fast check in, all very friendly and welcoming. The room was great for just an overnight with a sofa bed for the kids. We had a garden view and on the ground flour. The bathroom was a wet room, very modern and spacious.
Breakfast/dining area was beautiful, over looking the garden and terrace area. A great choice for breakfast(full English, pastries, cereals, fruit etc) and lovely coffee. We would love to come back again and maybe stay for a couple of nights.
It was the perfect stay, much better than staying in a sky rise chain hotel any day.
Would definitely recommend.

Friends_and_family Family

10/10

Exceptional

07 Aug 2024

Ian

Excellent property staff very helpful and accommodating ideal lovely woodland setting with peaceful surroundings

Leisure Family

10/10

Exceptional

30 Jul 2024

Robert

Southcrest manor

Fantastic hotel clean and very friendly staff, second time here will definitely use again.

Friends_and_family Family

2/10

Poor

14 Jul 2024

Rachel

Arrived at midnight. Room had been left with windows open and lights on. So many bugs!

Asked for another room. Was put into a double but there were 3 of us.

Eventually given a third room after being asked to wait in the very messy bar area. Was past 1am before we had a room.

Breakfast was badly staffed. Had to ask for milk, cutlery, a spoon, plates. No pasteries restocked, no fried eggs or hash browns restocked. After already asking for 4 separate things already, I didn't fancy asking for even more.

Should have been nice but obvious there are not anywhere near enough competant staff to provide any level of service.

Leisure Family

10/10

Exceptional

16 Jun 2024

Anthony

It was excellent

10/10

Exceptional

10 Jun 2024

Kay

A piece of countryside in the heart of a town

This is a fantastic hotel, really helpful and friendly staff. Our room was huge with comfortable beds, the room was very clean and had black out curtains. No mini fridge in the room which would have been nice. The restaurant and bar are gorgeous rooms, lovely decor throughout the hotel. The grounds are a nice place for a stroll. Brrakfast was fantastic, lots of choice. I would stay here again.

Friends_and_family Family

10/10

Exceptional

05 Jun 2024

Patricia

Beautiful hotel with very friendly and courteous staff.

Partner

8/10

Excellent

03 Jun 2024

Mark

Excellent value, staff were exceptionally friendly and helpful and parking was simple and easy.

8/10

Excellent

27 May 2024

Dave

Good value for money, nice breakfast & good service!!

Leisure Family

8/10

Excellent

24 May 2024

Leila

Lovely 1 night stay, peaceful and comfy bed

Had a lovely one night stay. Well signed so easy to find, nice car park, disappointed with long wait in reception as no receptionist around and a shame you have to pay to park. Fancy big manor. Nice quiet room so was the peaceful rest we needed, good tv, amazing big comfy bed. Nice view of the side of the building / trees. Very happy with our stay. Was easy to get in and out of the manor. Enjoyed walking in the woods. Easy to get to kfc and tesco.

Partner

8/10

Excellent

24 May 2024

Leila

Lovely 1 night stay, peaceful and comfy bed

Had a lovely 1 night stay. Well signed so easy to find, nice car park, disappointed with long wait in reception as no receptionist around and a shame you have to pay to park. Fancy big manor. Nice quiet room so was the peaceful rest we needed, good tv, amazing big comfy bed. Nice view of the side of the building / trees. Very happy with our stay. Was easy to get in and out of the manor. Enjoyed walking in the woods. Easy to get to kfc and tesco.

Partner

8/10

Excellent

01 May 2024

Kevin

The shower was lacking in pressure and the water was cold when showered in the afternoon.
Television didn’t work and stained carpet

6/10

Pleasant

20 Dec 2023

Philip

Ok but nothing special

The hotel amd grounds are nice, unfortunate the executive room i booked was poor. Its a little run down, the hot water took nearly 10 mins to heat up and the water pressure in the shower was dreadful. More leaked out of the hose than the head. The bar service took an age, they ran out of Guiness, the Worthingtons was flat. When they serviced the room there was no milk or coffee left, when i went to reception i was told they had run out? I mean it's a week before Xmas don't you think you should have stock?

Business

2/10

Poor

17 Dec 2023

Verified traveler

Avoid

Worst hotel I’ve probably stayed at ever, the room was moldy and damp, not very clean with coffee rings on the table, the whole hotel smells like an old pub, the shower pressure was horrible, would definitely avoid.

Business

6/10

Pleasant

14 Dec 2023

Verified traveler

£5 parking fee charged on arrival

Had to pay a £5 parking fee which I wasn't aware of. If it had been communicated I hadn't picked up on it. This I felt was just a bit annoying.

Business