Name: Billesley Manor Hotel & Spa, A Tribute Portfolio H
Address: Billesley, Nr Alcester, N/A, Alcester, B49 6NF, GB

6/10

Pleasant

02 Aug 2026

Chloe

Stunning building but the maintenance of it lets it down. The hostess at breakfast was very friendly and helpful, but the service itself was chaotic. They should be serving barista made drinks with breakfast rather than having queues at an instant machine. Some people were ordering from menus, others weren’t. The staff seemed very stressed. The room was basic but ok value for money. The spa treatment was the highlight

4/10

Poor

30 Jul 2026

Tracey

Hotel was well looked after,nice grounds & clean,staff friendly & attentive,breakfast was awful,the continental food items were covered in flies,over bowls of fruit,meats,cheese & pastries,we opted for cooked English breakfast but bacon was dry & couldn’t cut ,sausage & egg tasted awful,so we went elsewhere for our breakfast.The Stag just down the road,amazing & freshly cooked,cant believe a 4* Hotel could be this bad,even tea/coffee facilities were difficult & cramped to get to,

10/10

Exceptional

26 Jul 2026

CLAIRE

Such a lovely location, hotel & grounds are beautiful.
We stayed 2 nights, had incredible spa treatments, chilled by the pool & enjoyed dinner both evenings in Stuart restaurant.
All staff were welcoming & friendly
Breakfast is self service & has all the usual on offer. Quite reasonable at £16 each.
Our room only rate of £200 per night was good value but be aware our final bill was over £1000. We did enjoy the cocktails & wine list though 😀

4/10

Poor

25 Jul 2026

Mike

Admittedly, we booked late but the website said they had a king size room available. We paid a very top price for it and when we got to our room it had a double bed, a small desk and not much else. No bedside tables and the room was very small. We ate dinner in the restaurant - the staff were lovely and looked after us very well but we had to wait quite a long time for our food to arrive and when it did it was very average.... not worthy of its 4 star rating. Again the staff at breakfast were lovely but the food was again disappointing.
Also of note, there was a wedding at the hotel with loud music playing and kids running around the garden which kind of ruined the quiet hotel setting we had looked for. Given the price we paid for our overnight stay we were thoroughly disappointed. It is a stunning looking hotel, the staff were all lovely and having stayed there before we and given the price we were paying , we expected much more.

10/10

Exceptional

20 Jul 2026

Rosemary

The staff were friendly and helpful. The food excellent. The room spacious and comfortable. We thoroughly enjoyed our stay and would love to go back.

Family

8/10

Excellent

22 Jun 2026

Steven

Nice venue, convenient for our needs. Old building with many small narrow staircases which made access a bit challenging. Pool and spa were nice. Restaurant was okay, but a bit pricey for what it was. But we were a captive audience. Who wanted to go searching for somewhere else to eat?

Partner

4/10

Poor

14 Jun 2026

Elise

Overall, our stay was pleasant, but the check-in experience and spa facilities were disappointing.

At check-in, we were asked if we had stayed before. When we said no, we were simply handed a room key and told our room number. As the hotel is spread across multiple buildings, we then had to ask where our room was, where the spa and pool were located, and where to find the restaurant. None of this information was offered proactively.

The room key card included a QR code, which we assumed would provide useful guest information such as Wi-Fi details, room service menus, or hotel facilities. Instead, it linked to the Marriott app, which contained very little useful information. We couldn’t find room service information in the app, on the website, or in the room. When I asked reception, I was told it was available on the TV. After trying unsuccessfully to find it there, I called reception and a paper menu was eventually brought to the room. By then, we had already decided to eat elsewhere.

The spa facilities were also disappointing for a hotel of this size. The dry sauna seats only three to four people and the steam room around four. In addition, many of the loungers around the pool appeared poorly maintained, with the fabric covers heavily stained and blackened in places, which looked unhygienic.

The hotel has potential, but better communication, clearer guest information, and improved maintenance of the spa area would significantly improve the experience.

Partner

6/10

Pleasant

26 May 2026

Kendra

Lovely property.
Front desk staff very helpful. Requested housecoats and slippers, slippers never came, housecoats was the rattiest thing I have seen, would fit a child and both had no ties. I stayed two days and they never vacuumed my room and there was a spider on the ceiling and a huge cobweb in the window that I cleaned. I had to ask three different people to fix the safe before it was fixed.

Dining staff was extremely slow with picking up dishes and the food was not very flavourful for dinner or the breakfast buffet.

Would I stay there again…no, go somewhere else for your $.

Friends

10/10

Exceptional

20 May 2026

Carol

This is my third stay here, and my first in one of the outbuildings. Despite my stated wish to be in the main building, I was assured I would love my upgraded room. I didn't. I had a huge lovely bedroom and bathroom, with no closet. The closet was in a second bedroom which room, as a solo traveler, was of no use to me. Both that room and the bathroom had a step down which I found annoying/dangerous. However, everything else was lovely. Breakfast buffet and related service was great, dinner was splendid, and
there was comfortable seating available in the bar and lounge in which to relax and enjoy refreshment. The grounds are gloriously manicured, there is more than adequate convenient parking, and staff is friendly and helpful. The location is wonderful for Stratford theater and shopping, and there are a plethora of gardens and interesting sights nearby. Despite my room inconveniences, I will happily stay here again.

Self

10/10

Exceptional

10 May 2026

Kazzy

Absolutely loved our stay at this gorgeous hotel. Sitting in the garden was so good for the soul ... so tranquil and perfect. The rooms were so beautiful. My bed was HUGE and the bathroom was so clean it was SPARKLING. I also loved the pool and the Spa staff were so helpful. Highly recommend a stay here and I will definitely be coming back.

Friends_and_family Friends

8/10

Excellent

28 Apr 2026

Catriona

Thoroughly enjoyed our stay very comfortable lovely garden staff helpful breakfast great dinner a little expensive

Friends_and_family Friends

10/10

Exceptional

25 Apr 2026

Debbie

Nice choice of buffet breakfast. Lovely, friendly, helpful spa staff and a delicious dinner.

Self

10/10

Exceptional

16 Apr 2026

Valerie

Property is beautiful, the only thing was we weren’t given any information on the amenities on check-in and there was no book in the room. We had a hard time finding the pool, which we had to go through the bar and through the gym to get to.

Partner

10/10

Exceptional

09 Apr 2026

Kasey

The hotel is brilliant and beautiful. The only drawback is that for such a nice hotel the restaurant is mediocre at best. Not worth the price they charge and the offerings are just as common an a below average pub menu. Even the burgers were ‘meh’ according to my teens. My Caesar salad was even less tasteful.

Restaurant aside, the grounds and facilities were fantastic!

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Lisa

Our second time here.
Fabulous staff and food. A treat but not too snooty that you feel out of place. Free parking a bonus! Breakfast really good. Room good but bed uncomfortable. Would have preferred a separate shower to one over the bath. All in all though a great stay.

Partner

10/10

Exceptional

08 Apr 2026

amjad

Spacious room with picturesque views of gardens and countryside, friendly efficient staff and clean throughout with a large, warm in indoor pool. Delicious breakfast

Family_with_children

10/10

Exceptional

06 Apr 2026

Brandon

Great stay and friendly staff!

Partner

10/10

Exceptional

06 Apr 2026

Nikolay

The Hotel was lovely. Great quiet location with everything needed. The staff were very friendly and helpful with what we have asked for. The breakfast was fabulous and very delicious. Same stands for the main restaurant the food was amazing. Only small recommendation I would give is for the spa facilities. They need some improvement. The pool water was not very warm as I was with my small daughter and I would not say is really considered for small children. The sauna as well it was not that hot I had to stay 30min to start feeling it, in some other spa’s I barely can stay for 15min. Even with that we had a great time. I would definitely recommend it to anyone looking for something special. And hopefully the hotel will consider to make some improvements of the spa for the future.

Family_with_children

10/10

Exceptional

03 Apr 2026

Andrew

Our stay at Billesley Manor Hotel & Spa was nothing short of exceptional. From the moment we arrived, we were struck by the sheer beauty of the property, set in a picturesque location that immediately invites you to relax and unwind.

The hotel itself is stunning, full of character and charm, with immaculate grounds that are clearly very well cared for. Every detail, from the elegant interiors to the tranquil outdoor spaces, adds to the overall experience of luxury and calm.

Our room was clean, comfortable, and thoughtfully presented, making it easy to settle in and enjoy the stay. The peaceful surroundings ensured a great night’s sleep, away from any noise or distraction.

The staff were warm, welcoming, and attentive throughout, always happy to help and ensuring everything ran smoothly. It really added a personal touch to the visit.

Overall, this is a truly beautiful hotel in a serene setting, perfect for a relaxing break. I would recommend Billesley Manor Hotel & Spa without hesitation and would happily return in the future.

Partner

8/10

Excellent

03 Apr 2026

Kasey

The rooms were amazing, as were the grounds.
The only thing that could be improved is the restaurant. The food was very mediocre and overpriced for what was essentially uninteresting pub food. I wouldn’t eat there again.
But the staff was very friendly.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Jonathan P

Great breakfast, friendly staff, good location, comfortable hotel

10/10

Exceptional

20 Mar 2026

Mark

Old school traditional English hotel recommend to people wanting a quieter break

10/10

Exceptional

18 Mar 2026

Helen

A delightful experience

8/10

Excellent

10 Mar 2026

Kevin

Friendly staff in an impressive hotel. Breakfast was average. Lack of information about pool facilities in the room

Partner

6/10

Pleasant

04 Mar 2026

Graham

Stayed in barn room. Corridors smelt heavily of damp. Room was clean but well worn with stains on carpet and drawers that didn’t stay closed. Limited hanging storage.

Nice grounds and spa good. Very friendly and helpful staff. However, waited over an hour for dinner order to arrive in the restaurant. Also, breakfast buffet needs replenishing/monitoring more frequently. Plus toaster needs replacing as unsafe.

Good location.

Partner

10/10

Exceptional

23 Feb 2026

Thomas

Excellent staff, lovely hotel and beautiful grounds.

Partner

8/10

Excellent

17 Feb 2026

Louise

The bar areas are particularly stunning! Breakfast if buffet style. When we arrived there seemed to be a lack of staff, no meet & greet & no staff to take coffee order (one server was having a nice ling chat with guest)! I was impressed with maintenance response to my call on checking in to find water in the lobby, seeping in under the emergency exit. The bed & amenities were comfortable.

8/10

Excellent

08 Feb 2026

Maddie

.

8/10

Excellent

06 Feb 2026

Onnica

Nice clean room - got an upgrade due to a noisy team building day next to our original room, which was appreciated.
Restaurant food quality was delicious!
Sauna and steam room were a little lacklustre - they could have benefited from being more powerful.

Leisure Partner

8/10

Excellent

31 Jan 2026

Andrea

Stunning superior room, beautiful hotel full
Of character.

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Fiona

Lovely room, warm and comfortable. Staff welcoming

Partner

10/10

Exceptional

19 Jan 2026

Elaine

All very good

Partner

10/10

Exceptional

19 Jan 2026

John

Fresh and plenty of choice

Partner

10/10

Exceptional

14 Jan 2026

Manjit

The manor House was amazing. We wanted to just relax. The facilities available were in great condition the spa was relaxing the food was beautifully presented and delicious and the stuff were kind helpful and happy. We will definitely recommend it will be going back. Thank you.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Simon

Lovely hotel, great value for money.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Gemma

Beautiful hotel with amazing staff

Leisure Partner

10/10

Exceptional

08 Jan 2026

Karen

Breakfast selection was good. Fresh ingredients and freshly prepared.Good portions. Good service. Rooms are comfortable and clean. Very comfortable bed. Staff are friendly and helpful. The bar is well stocked, and the lounge areas are comfortable and welcoming. We enjoyed the pool/sauna & steam room. Dinner menu was ok. Not a massive choice, and a bit pricy. But good food & ingredients.Portions were a bit diappointing though. Overall a great stay and will definately return. The beautiful building & friendly staff really make this place. Also a short drive of just 15 minites to Stratford, which is well worth a visit.

Partner

10/10

Exceptional

31 Dec 2025

Sai

We had a wonderful stay at Billesley Manor Hotel & Spa for 2 nights after Christmas as a family of 5. We have been here before but this time we stayed in the main manor part of the hotel. The rooms were spacious, clean and comfortable, breakfast was amazing, dinner was delicious too! Service from everyone who works in the hotel were just brilliant! We’ll definitely recommend this hotel to everyone, and we will no doubt be coming back again.

6/10

Pleasant

30 Dec 2025

Michelle

It needs to be clearer when booking a room if it will be in the lovely house that is in all the pictures or in an annexe that feels functional rather than special. We booked a superior king believing we would be in the house, so were disappointed that it wasn't the birthday treat we thought it was going to be. We had to move rooms( still in the annexe) due to a barking dog in the room next to us, which made us feel that they were lesser rooms. The specifications on the booking were not matched as we had no robes or coffee machine in room. The bar and restaurant staff were all good and helpful. We would recommend that you check where the accommodation is before booking to make sure your not disappointed.

Leisure Partner

6/10

Pleasant

29 Dec 2025

Alan

Whilst the building and gardens are beautiful to look at both inside and out, and the food / drinks were good, we couldn't help but feel let down by the service and cleanliness of room right from the start of our stay.
First impressions count a lot, particularly when you expect the basics to be right when you're paying that little bit extra for a Xmas break away. Reservations were mixed up meaning people had the wrong rooms, by which time we felt it too much convenience to rearrange. and one of the rooms was cold and musty along with a note from staff left on inside of door to one of their friends we imagine. Spa and pool not particularly clean both in changing rooms and pool itself with hair, wet towels all over the place. Took an age to be served for drinks (over 20 mins on at least 3 occasions during the evening and during breakfast). Unable to cater for busy periods and seemed mostly inexperienced staff. TBH, for the price and the occasion, we were very underwhelmed. We did let some staff know during our stay but to no avail.

Leisure Family

10/10

Exceptional

21 Dec 2025

Adam

Clean, great staff

Partner

10/10

Exceptional

14 Dec 2025

Lee

Breakfast good. Sometimes there menus did not have ample quantity

Partner

10/10

Exceptional

13 Dec 2025

Robert

Everything

Business

8/10

Excellent

10 Dec 2025

Pauline

Lovely staff, very friendly and helpful. Room was clean, spacious and very comfortable. Bathroom was a little cold, but it is an old house !
The communal areas are very clean, tidy and cosy/comfortable.
Staff were all excellent.

Partner

10/10

Exceptional

10 Dec 2025

Caroline

Large room, beautiful hotel, really cozy but unpretentioua

6/10

Pleasant

05 Dec 2025

Judy

Very helpful staff, clean rooms, comfortable beds. Spotless spa and swimming pool.
Let down by quality of breakfast ingredients, dirty plates/glasses (needs someone to check dishwasher and polish glassware).
Easy parking, convenient for Stratford.
I would stay again at a discounted rate, but breakfast elsewhere.

Leisure Friends

10/10

Exceptional

30 Nov 2025

Alan

The kocation, staff, and spa all excellent

Partner

10/10

Exceptional

29 Nov 2025

A

Wonderful venue, excellent staff & lovely food

Leisure Family

10/10

Exceptional

25 Nov 2025

Rastislav

Room was clean and spacious with luxury cosy, bedding. Staff polite ,food tasty and beautiful garden.

Partner

10/10

Exceptional

23 Nov 2025

Kerry

Beautiful place, friendly staff, great food room was ideal

Leisure Partner

10/10

Exceptional

23 Nov 2025

Hayley

All the staff are wonderfully professional and welcoming. The breakfast team are real characters, attentive and charming. Lovely food and surroundings

8/10

Excellent

22 Nov 2025

Robert

a good stay in a very characterful hotel, stayed in one of the rooms in the outside block which was large and comfortable.

Business

10/10

Exceptional

19 Nov 2025

Jonathan P

Delightful hotel with friendly staff

2/10

Poor

18 Nov 2025

Natasha

Spa facilities out of order. Poor customer service.

Partner

4/10

Poor

15 Nov 2025

Alison

Room not ready when I arrived, it was dusty, old food left in the mini fridge and dead spiders on the carpet. Damp smell. Clearly not cleaned. No remedy given by reception in spite of being promised something the night I arrived.

Leisure Friends

10/10

Exceptional

06 Nov 2025

Ian

A very comfortable and enjoyable two-night stay to celebrate my Birthday

Leisure Partner

10/10

Exceptional

30 Oct 2025

Lorraine

The whole hotel gives a welcoming feeling.
The room we book was beautiful, overlooking the gardens. The bed was so large you could get lost in it.
I loved the quirky library, bar and lounge areas just to sit and relax.
I i would highly recommend

Partner

10/10

Exceptional

29 Oct 2025

Trevor

Friendly staff throughout, loved the pool and sauna, spacious and clean room with a view of the fountain and good choice of vegan options on the dinner menu. Food was very tasty and well presented. Didn’t opt for breakfast as early start.

Partner

10/10

Exceptional

25 Oct 2025

WENDY

Yes

10/10

Exceptional

19 Oct 2025

Elaine

Great service,staff were very attentive and friendly. Bedroom was very spacious and the molton brown toiletries were an added bonus. The swimming pool was really nice and clean . Food and dinner and breakfast was very good . Drinks were quite expensive but was expected for the hotel. Beautiful grounds. Will be back

Partner

8/10

Excellent

13 Oct 2025

Holly

It was a lovely relaxing break. I think there could be much more done to the 'spa facilities' rather than it really just being a swimming pool.
The staff in the restaurant in the evening were fantastic and our meal was delicious.

10/10

Exceptional

12 Oct 2025

Myles Rowland

A beautiful hotel, a great breakfast and lovely facilities.

Partner

10/10

Exceptional

03 Oct 2025

Claire

Beautiful Old skool service

What a beautiful place to stay, old school service, fabulous gardens. Huge gorgeous room, lots of nooks and crannies to get lost in. Some feedback not a complaint - spa needs a jacuzzi esp outside to take in the views and changing rooms need to be regularly cleaned of excess water

Self

8/10

Excellent

28 Sep 2025

Nicola

Room was lovely and big. Bathroom also amazing.

Gardens beautiful and the chapel/church eerie but steeped in history.

Evening meal was a let down but was sorted out by the lovely Chris.

Breakfast very satisfying, plenty of everything to satisfy all pallets.

Overall an amazing 1 night stay.

Partner

8/10

Excellent

24 Sep 2025

Linda

Gorgeous hotel!

Beautiful building with a fascinating history.
As an older guest I found the rabbit warren of corridors and endless staircases stressful. We were actually given a room at the very end of a corridor on the third floor( there is no lift). Happily the hotel changed that for us and so we enjoyed our stay. My advice is if you have any mobility problems you should let the hotel know on booking a room!!
It’s a lovely hotel in a lovely setting and the staff are excellent. Our dinner was very enjoyable and all things considered, I would thoroughly recommend a stay here. It’s really close to Stratford with all its delights.

Partner

10/10

Exceptional

22 Sep 2025

Michael

Good stay for a long while

Happy staff willing to serve

Business

4/10

Poor

22 Sep 2025

rachel

We arrived at the hotel and from the outside it was lovely but once walking around the grounds was very disappointed, broken tables and poorly kept grounds. The hotel corridors were dirty and very dated.
The room was an ok size, bathroom had recently been renovated which was nice but the bathrobes were extremely worn and in need of being replaced.
The view from our room was non existent as it looked out onto an extremely noisy air con system which made sleeping very difficult.
The restaurant was nice, some music for atmosphere would make it a lot better. The food was great but the service was at times lax with having to ask for cutlery and napkins several times then again a long wait and asking a second time for the wine which we had reordered.
The breakfast was lovely and plentiful.
Overall I would have been a lot happier having paid half the price of what we did. It needs a lot of work in places to make this hotel the grandeur it should have. I left feeling a little disappointed overall.

Partner

10/10

Exceptional

22 Sep 2025

Jesper

we really enjoyed our stay

Partner

10/10

Exceptional

20 Sep 2025

Erin

Spa is very nice, and the property is very pretty overall. Service was OK - would recommend.

Leisure Friends

10/10

Exceptional

16 Sep 2025

Bryan

Beautiful property

Leisure Partner

10/10

Exceptional

11 Sep 2025

Julie

Great hotel.

Great hotel with friendly, helpful staff. Food was very good. Would definitely return.

Partner

8/10

Excellent

27 Aug 2025

Denise

Beautiful historic hotel.

Lovely historical hotel, friendly staff who could never do too much, lovely spa. Wedding event meant it was quite busy when we arrived. Check in would have been quicker if the bloke in front of us wasn’t after every discount or upgrade he wasn’t entitled to. The weather was even great making it lovely to sit in the grounds in the evening. Gardens were sculpted to within an inch of their lives.

Partner

8/10

Excellent

21 Aug 2025

Marilyn

Only stayed for 1 night and unable to get a massage until 2 days later. IT issues on check in , menu in restaurant bit limited but otherwise perfect

Leisure

10/10

Exceptional

16 Aug 2025

Clare

The standard of service was really good, from the young staff group especially those at reception and in food service.

Leisure Friends

10/10

Exceptional

14 Aug 2025

Guy

A lovely hotel in beautiful settings. Room was lovely and food was delicious. Very happy.

Leisure Partner

10/10

Exceptional

13 Aug 2025

Roy

Perfect two night getaway. Staff excellent, especially Cailin and Ed. Michael at breakfast was very helpful.

Partner

10/10

Exceptional

12 Aug 2025

Barbara

Beautiful property and very friendly staff.

Leisure Family

8/10

Excellent

11 Aug 2025

Alison

As I arrived the sun was shining, guests were enjoying afternoon tea in the garden with the fountain behind them. The view was tranquil and inviting.
The hotel is very attractive on the outside with well kept gardens and grounds. Given the heatwave we have had this year they have clearly done a lot of work to keep the flower borders interesting.
The reception staff were welcoming and efficient.
The room was in one of the barns and very clean.
The soap dispenser by the shower had either blocked or run out which was disappointing.
The buffet breakfast was well presented, just surprising that there was only tinned fruit available - where were the local summer fruits?
I was visiting a friend nearby so did not eat at the hotel but the menu looked inviting.
I would certainly be happy to stay again in the future.

Leisure Self

8/10

Excellent

04 Aug 2025

Glyn

Billesley weekend

Room 45 was bad. Blind didn’t work. Standard lamp also not working. No subtitles on tv for hearing deficient people. Poor. Moved to another room. Much better. Plates and bowls at breakfast were dirty. Not jus one or two but several.

Partner

8/10

Excellent

26 Jul 2025

Ann

Quiet rooms , lovely grounds.
It is a large hotel with lots of stairs and long corridors so be careful what room you are booked into if you have mobility issues

Leisure Partner

10/10

Exceptional

24 Jul 2025

Sharon

It’s was lovely weekend and peaceful room and it’s was a short day and enjoy the spa too.

Leisure Partner

10/10

Exceptional

22 Jul 2025

Dominic

Lovely hotel. Great room with a beautiful view. The service was exemplary, particularly from the bar staff in the evening and the breakfast and afternoon tea serving staff.

Partner

10/10

Exceptional

17 Jul 2025

Fiona

Amazing property and grounds.

Leisure Partner

10/10

Exceptional

25 Jun 2025

Kat

Excellent stay, beautiful hotel and great staff

Great welcome by the staff member at reception after 11pm. I had run out of phone battery & missed a train from London and was concerned no one would be available to check me in but instead the helpful young man even sorted out a glass of wine & some crisps for me & brought them to me even though the bar was closed. So kind, showed me to my room aswell as I was concerned it might be out of the way and in the basement & was going to upgrade if so.
I needn’t have worried, clean and spacious and nicely decorated room, modern bathroom with strong shower & lovely molton brown products. Water in fridge. Air con actually worked and didn’t keep me awake. Only improvement could be nespresso or filter coffee rather than instant sachet.

Self

10/10

Exceptional

25 Jun 2025

jeff

enjoyable

10/10

Exceptional

23 Jun 2025

Susan

Great hotel great staff very enjoyable stay

Partner

8/10

Excellent

16 Jun 2025

Graham

Stayed for two nights for family wedding (at another location). Manor House and gardens are beautiful. Room was large and bed comfy. Good breakfast in lovely panelled room Falls down on cleanliness (dusty in places) and generally needs a refresh /lick of paint/ new carpet in public heavy used areas.

Leisure Partner

2/10

Poor

12 Jun 2025

Matthew

Terrible service, had to leave early due to illness and no help provided or consideration, despite offering to pay to stay again to make up for missing spa treatments. Awful, won't be back

Partner

8/10

Excellent

08 Jun 2025

Mark

This hotel could be so much…..but lack of attention to detail are spoiling its potential.

Asked for late checkout when checking in, was told they would get back to me…they didn’t

Lots of exterior lighting was not working which meant that the gardens could have looked incredible but instead just looked good.

Had to queue for breakfast and was left standing outside the breakfast room for 11 minutes. No apology offered.

Lots of omissions at breakfast….no tea spoons, had to ask for plates, ketchup bowl empty, no sweetener available, very basic filter coffee.

No guest information folder in the room. First time I’ve experienced that.

Our room was up a very steep and narrow staircase and I think we should have been offered assistance with our bags.

This was not a cheap stay, the hotel is a stunning building in a fabulous setting, the room was large and comfortable but all the greatness was let down.

Partner

10/10

Exceptional

02 Jun 2025

Christoper

Great Place

Great place lovely grounds and ideal for the event at Ragley Hall

Partner

10/10

Exceptional

26 Apr 2025

Heather

Beautiful old house and grounds, with lovely rooms, spa, fabulous staff. Food was good and doggy friendly. Bar only for dogs for meals but that was not a problem for us as a couple but might be for bigger party. Afternoon tea in garden with scones and cream for 7 was fine though and doggies could join us!

Leisure

10/10

Exceptional

06 Apr 2025

Janice

I would thoroughly recommend this beautiful, historic property. Friendly staff, good food and a very comfortable room all contributed to a wonderful overnight stay.

Leisure

8/10

Excellent

29 Mar 2025

Jesper

Great stay

Super stay in a lovely place.. went for 20 years wedding anniversary.. great location, good service and food, can only recommend.

Partner

10/10

Exceptional

29 Mar 2025

Verified traveler

an honest review

The staff were friendly and helpful.
Cleanliness was excellent.
The only thing I would complain about is that no help with luggage on arrival. There isn't a lift and several stairs to negotiate.

Partner

10/10

Exceptional

23 Mar 2025

Verified traveler

Peaceful, relaxing night away with our cockapoo

Lovely peaceful hotel, lots of grounds to walk around . We went with our dog he loved it.
The only downside , it wasn’t set up to eat with your dog for dinner & breakfast at a dinner table, just a coffee table. So we ate in our room. They do have plenty of small rooms where one could be set up for owners with their dogs.

Partner

10/10

Exceptional

24 Feb 2025

David

From the first minute we walked through the door you could tell the hotel was a very special place, steeped in history and charm a truly beautiful place and staff were excellent, we only stayed one night but will be back again hopefully when the weather gets warmer I could imagine it’s even better when the weather improves in summer, breakfast was fantastic and you could see quality produce has been used , slight niggle, we wasn’t offered the option is poached eggs it was only when I saw others at another table, also the bathroom has a bit of dust over light fittings a mirrors

Leisure Partner

8/10

Excellent

20 Feb 2025

Luke

Great location, friendly staff. Breakfast was good quality and restaurant in the evening was good standard, unfortunately not the greatest sleeping experience. Stay in room 50, both nights experienced a repetitive banging noise around 1'oclock in the morning, lasted around 15 to 20 minutes. Assuming it was to do with the generator near the property.

Leisure Partner

6/10

Pleasant

17 Feb 2025

Steynton

Poor service.

Severely understaffed.
Hotel is cold in the lounge areas in the daytime.

Partner

8/10

Excellent

26 Jan 2025

Peter

Happy overall

Room was spacious and bed was comfortable. Really like the bath and shower set -up (you'll know what I mean when you see it).
Breakfast was tasty and staff well organised.
Staff, generally, very polite.
We had to wait 40 minutes for our room to be ready even though we arrived at 15:00.
Rooms are not well sign-posted and require a bit of finding. Leisure centre, particularly the pool, requires some up-grading.
Overall we were very happy with our stay and would go back, which says a lot.

Partner

10/10

Exceptional

21 Jan 2025

Russell

Business stay over - I always use this place. Peace and quiet and a great breakfast!

Business Self