Name: Macdonald Alveston Manor
Address: Clopton Bridge, Stratford U Avon, CV37 7HP, GB

6/10

Pleasant

30 Jul 2026

Judith

The room we stayed in was far too hot. Even though we had the window open, the temperature control set to 16°C and the fan on, it was very uncomfortable. We found it difficult to sleep. We also spent as short a time as possible in our room.
We were disappointed with the food available. The website advertised a Market Menu, which wasn't available. Just the expensive menu in the restaurant to choose from.
However the breakfast staff we very courteous and the choice of food was excellent.

2/10

Poor

28 Jul 2026

Jeevan

Hotel has no AC. A pedestal fan was provided, but entirely non functional. The one in my room, room 52 did not seem to blow any air, despite it being on. I raised a complaint and was told to write a note for the duty manager. I did this but was ignored and nothing was done to mitigate the heat. The room was uncomfortable to sleep in and ultimately a dreadful experience.

8/10

Excellent

27 Jul 2026

Bruce

We stayed in mid July. The hotel has a nice vibe but is looking a little bit tired in places and in need of a bit of a spruce. The rooms were incredibly hot. a fan was supplied but it was pretty ineffective. I hate to think what it would have been like during the height of the heatwave when temperatures were 10 degrees hotter.

Hotel is well located for the centre of town with everything within a short walking distance.

Didn't eat at the restaurant but did use the bar. Staff friendly.

2/10

Poor

26 Jul 2026

Dominic

When we arrived to check in we had que behind 12 guests who were there just to complain.
hotel is very tired and outdated.
we got a disabled room which was not what we wanted or booked. No other rooms available apparently.
air con does not work, and flashes all night! Common amongst the guests who were queuing to complain. Room was hence far too hot to sleep well. Bed was very uncomfortable and Mattress was tired at best.
tv outdated, has only 4 channels that get reception, 1 of which is the shopping channel.
Dining room has the plaster falling in from the ceiling and wallpaper is missing and peeling.
Breakfast was not great and did not have fresh pastries.....
Wanted to use the pool but was told it was closing at 6:30 not 7 as advertised so not worth the effort.
location however is great to explore Stratford.
For what it is, massively overpriced, in my opinion go to Travelodge instead, same standard, better value.

2/10

Poor

25 Jul 2026

Michael

Overall, the hotel was comfortable, but there several disappointing aspects to our stay.

One thing to be aware of is that no bottled water is provided in the rooms, so you’ll need to bring your own. Although the rooms are fitted with air conditioning, it wasn’t working during our stay. They were clearly broker (in both the rooms we booked) due to the weather conditions at the time, which made the room less much comfortable than expected especially with the heat wave the weekend we stayed.

Breakfast was fairly basic, and while staff showed guests to their tables and took out part for breakfast the food never arrived and we were then informed we must do self-service from the buffet.

The hotel was average and these these small details meant the experience did not meet expectations for what is otherwise presented as one of the nicer options in Stratford.

8/10

Excellent

21 Jul 2026

Peter

A lovely quirky & very old hotel.
We had a great stay & will come back again.
Not really any negatives above what you would expect from an old historic building.
Attention to detail could be improved in a few area's, but these are minor, picky things.
Positives far outweigh the negatives.
Great building,l & great location to town. Family room was very nice & spacious, staff were friendly & helpful. Excellent breakfast (cold plates at 1st breakfast! Attention to detaiil).

Swimming pool was excellent & 13year old loved it, as did I!

A great short vacation & will return..

Family_with_children

10/10

Exceptional

18 Jul 2026

Michaela

Lovely hotel with very helpful, friendly staff

Partner

6/10

Pleasant

18 Jul 2026

Michael

Pool was out of action first day which was unfortunate.Air conditioning did not work well.Breakfast was very good.

Partner

4/10

Poor

17 Jul 2026

James

The room was fine, however the central air conditioning for the bedroom was not functioning correctly and as such as not producing cold air. A fan had already been provided in the room but with temperatures of c. 30c this was insufficient for a good night's sleep. No offer of compensation was made at check out.

Partner

10/10

Exceptional

12 Jul 2026

Caroline

Fabulous hotel right in the heart of Stratford upon Avon.

We enjoyed a lovely stay and our upgraded room was perfect. Thanks so much Laura.

Partner

6/10

Pleasant

09 Jul 2026

Mark

The hotel was ok, a small section was a nice historical building with character but large bits are new and dated and not in a good way. The rooms where very hot and not air conditioned, it was cooler going outside in the 30+ def then it was in the room.

By biggest annoyance was the parking l, they have lots of it but it’s an extra £7 a night per vehicle, not per space. Now I know that seems an odd thing to say, but I stayed the with my father and we both traveled up by motorcycle. So we only take up one space yet we where made to pay twice that if a car!!!

We could have both parked in a space each but that’s petty. I felt the venue didn’t really care about its guests and where out to make as much as they could, it seems like a computer says no, type place with no common sense or consideration for guests that don’t fit there norm.

I wouldn’t stay there again at the prices they charge + the hidden extras.

Also all the staff seemed to be dressed differently no real uniform structure, no an issue, but it did make it slightly harder to identify staff from guests. Apart from the reception staff and one young lady on the bar all other staff seemed like they where maintenance staff that where mucking in to help with waiting on guest and bring out food.

Overall a very underwhelming experience and stay.

Family

10/10

Exceptional

08 Jul 2026

Paul

Room clean,good size and comfy bed.
Staff friendly and helpful
Location excellent

Partner

10/10

Exceptional

07 Jul 2026

Sue

Amazing building and decor. Lots of history. Also close to everything we wanted to see. Highly recommended l

Family

8/10

Excellent

06 Jul 2026

Andrew

Staff were lovely,as was room etc. but aircon was not working and room was very warm (window didn’t open very far). A fan was provided, which helped but was faulty (made terrible noise over certain speed). A great location (short walk into town) and would stay again but must sort the AC out.

Partner

10/10

Exceptional

03 Jul 2026

Angela

Great stay, delicious breakfast and food in general and the staff were very helpful.
A special thanks to Roger and Elizabeth for making our stay that extra bit special.

Family

2/10

Poor

29 Jun 2026

James

No air conditioning, despite being advertised as having it, waited 40 minutes to check in with no apologies and when I got into the room, on the hottest day of the year, the room was 48 degrees with a window that opened two inches!!! I requested a full refund from the duty manager who didn’t seem to care at all and kept us waiting another 40 minutes before arguing that because I bought it through Expedia there was nothing he could do. I got Expedia on the phone who confirmed I had paid at the property and therefore they were the merchant. Eventually we got a refund and booked into another property. Six other people were complaining at the same time! Will not be visiting here again!

2/10

Poor

29 Jun 2026

James

No air conditioning, despite being advertised as having it, waited 40 minutes to check in with no apologies and when I got into the room, on the hottest day of the year, the room was 48 degrees with a window that opened two inches!!! I requested a full refund and Roger (the duty manager) who didn’t seem to care at all, kept us waiting another 40 minutes before arguing that because I bought it through Expedia there was nothing he could do. I got Expedia on the phone who confirmed I had paid at the property and therefore they were the merchant. Eventually we got a refund and booked into another property. Six other people were complaining at the same time! Will not be visiting here again!

8/10

Excellent

22 Jun 2026

Emma

Staff friendly and helpful. Lovely grounds

Family

6/10

Pleasant

20 Jun 2026

Paul

Blisteringly hot in the room and a/c not working. Windows all restricted opening so impossible to get through draft. Breakfast ok but good coffee would be a useful addition - and please will someone go a try a proper French croissant before serving these chewy tired imitations. Location great, pool a fabulous addition. Could be so good - just needs to belong to an organisation who care.

Partner

8/10

Excellent

20 Jun 2026

Stephen

So excellent location for RSC theatre and Stratford, relatively cheap, good parking, nice pool, dog friendly… downsides … vanilla quality big hotel mass tourism, as far from boutique as possible. A/c not working on a hot day, rooms a bit tired.

Partner

6/10

Pleasant

14 Jun 2026

Robin

For £285 for one night I was expecting a hell of a lot more.
Tired rooms, bathroom and bed all in dire need of an update.
TV channels didn't work.
Very disappointed and not worth the cost.

Self

6/10

Pleasant

10 Jun 2026

Shirley

Room is good size and comfortable. Aircon didn’t work very well. Some reception staff were good but one, possibly new, didn’t seem to know what to do.
We’ve stayed before and it’s very handy for the theatre with plenty of parking at reasonable cost. We didn’t have breakfast this time as we’ve eaten there before and it was dreadful. We had tea in the bar while waiting for checkin but were driven out by the awful muzac and the constant thudding, headache inducing beat in every song. Unfortunately you could also hear it in the nearby sitting room.
Guests should be aware that there are no lifts and frequent short flights of steps with no ramps.

Partner

6/10

Pleasant

10 Jun 2026

Matt

Not a luxury hotel by any standards. Only good thing about it is location if you want to visit Stratford up on Avon and surroundings areas. Upgrade we bought not available. Food above average. I suppose it’s actually an ok hotel but sells itself as something much more so you naturally come away disappointed and dissatisfied.

Partner

10/10

Exceptional

09 Jun 2026

Mark

Yes I had a great stay sadly I wasn’t able to do the dining experience or my breakfast but nevertheless clean sheets fantastic bed maybe just a little bit better on the tea and coffee side. I didn’t want to bother anybody for the fresh milk that should be in the fridge but all in all fantastic day, thank you

Self

8/10

Excellent

07 Jun 2026

Charles

Everything was fine, friendly, helpful staff, good room, well fur is her. Only a few niggles - a pancake shower is not user friendly for a Quick shower, no USB sockets in the room, room service after 9pm was rather limited.

Partner

6/10

Pleasant

31 May 2026

Susan

Unfortunately the air conditioning was broken and there was no one on site to take a look at it. As there was a fan in the room, we assume the air con wasn’t working.
We had a good welcome at reception. We were less impressed by there being no bar snacks/crisps at the bar on a Saturday night. The service was slow but they did apologise. The food in the dining room was very average. The pool was great. For the £214 we paid for the night (bedroom only) and it being part of the MacDonald group, we did expect better. It was a very convenient location.

10/10

Exceptional

31 May 2026

Ryan

Wonderful place to stay Staff were helpful and welcoming. Room was spacious ,comfortable and clean. Breakfast really set us up for the day

Partner

10/10

Exceptional

28 May 2026

Anthony

We were pleased with the spacious room and superking bed.
The breakfast was adequate but lacked a choice of cereals and fruit considering the £24 price tag.
Overall we were comfortable and happy with our stay.

Partner

10/10

Exceptional

27 May 2026

Michelle

Great room and location. Lovely breakfast and spa.

Friends_and_family Family

6/10

Pleasant

19 May 2026

JILL

We were glad we opted for an upgrade to a room in the Manor House. A lovely room. Breakfast was buffet but plenty of choices and coffee was okay. Service good. We visited the pool and steam and sauna which although obviously in need of a refurbish we still enjoyed. The bar and lounge areas were comfortable.
Our only problem, which was quite major for us, was Reception. My husband is disabled and we are both elderly, but when we asked for our bags to be brought down to Reception the Receptionist told us that the staff were all too busy as was she. In the event we left our bags in the room, and delayed our onward journey for an hour to help with our request. Room 2 has steep and shallow stairs that we couldn’t have managed with cases, overall left a very unpleasant taste after an otherwise enjoyable stay. I have asked for the Manager’s email or to get in touch privately but no joy.

Partner

10/10

Exceptional

18 May 2026

John

Great location, easy parking, very comfortable room and bed

Partner

8/10

Excellent

12 May 2026

Ms M L

Room was clean and pleasant. Staff were all helpful and friendly particularly Elizabeth on the desk.
We upgraded our room to onevinnthe coach house which was quirky and nicely decorated and i really aporeciated the elemis toiletries.
Reasonable selection of cold breakfast food and a decent english breakfast.
Only drawback is the spa area which is very shabby with many cracked tiles in the steam room and by the pool. There was no hot water in the spa area and changing rooms as the boiler was broken. I chose the hotel partly because i trust macdonald hotels but in this case for the spa! So that was a pity really. I got the impression that they were understaffed that day- it was a Bank Holiday.

Partner

6/10

Pleasant

11 May 2026

Michelle

Room was clean but far too warm with no Aircon control. Did not have breakfast in the hotel.

Friends

2/10

Poor

02 May 2026

Marc

Compared to the website the property is very dated.
Air-conditioning was not working in our rooms.
Breakfast wasn't great.

Family_with_children

8/10

Excellent

28 Apr 2026

John

The breakfasts were fine, not exceptional but aboce average. The staff were all really good and went out of their way to be helpful. The bar was well stocked and one barman in particular was very good. The room was well equipped and spotless, the bed was comfortable.

Partner

6/10

Pleasant

24 Apr 2026

Lynn

The main hotel is characterful and pleasant. I found my room in one of the newer blocks to be noisy, more so when a table tennis table was erected under my window. The spa was disappointing, particularly when compared to a MacDonald Spa I am a previous member of. The pool and steam room are shedding tiles in large patches, some lying loose in the bottom of the pool. The Spa had no hot water for showering which rather spoiled my spa day. All staff were pleasant and helpful.

Self

6/10

Pleasant

22 Apr 2026

Stephen

M

Partner

10/10

Exceptional

19 Apr 2026

Mark

Stay there regularly. Convenient for the theater and base to travel from

Partner

6/10

Pleasant

19 Apr 2026

Mark

Check in was absolutely fine, polite, helpful and quick in providing our room cards, so no issues there. Upon arrival into the hotel room, I noticed the minibar was completely empty; also with no complimentary water set out. This I do expect in any establishment with three stars or higher.

Into the bathroom, the ceiling extractor fan was screeching and noisy; requiring a small whack to quieten it down. The shower felt a little dangerous as it was extremely narrow with a boxed pipework near to my head making it that much more precarious.

End of day one, and then into day two and the breakfast. Again, nothing wrong with the staff who were always polite and helpful. They do a wonderful job in often challenging times.

Menu's were placed either on the table or presented to us, although far too little a time was offered for us to make a choice or decision of breakfast. Admittedly we could've asked for more time to choose, we were offered the full English cooked breakfast which wasn't terrible. The hash brown or pancake was though.
Check out, the gentleman on the reception desk wasn't too welcoming or helpful; instead remained seated happily content with tip tapping away on his computer.
Location I must say is absolutely wonderful and so close to the town centre. The hotel was overall very clean, with beautifully maintained grounds; although we didn't come for the lawns.

When staying in 4 of 5 star establishments, and now being in my 50's; I do hold a certain expectations.

Friends

8/10

Excellent

13 Apr 2026

Robanna

The breakfast was very overpriced. The room was very attractive, historic and clean. The bed was comfortable. The family enjoyed the pool. Major complaint was that it was a hot day, the air conditioning wouldn't work and to make it worse, the heat wouldn't go off.

Friends_and_family Family

6/10

Pleasant

11 Apr 2026

Kim

If you like decent coffee included in breakfast dont take this option. Breakfast was edible but that was jt and the beds were so soft and uncomfortable, the air con doesn't work properly either

Family_with_children

6/10

Pleasant

09 Apr 2026

Stuart

Reception staff could do better

Partner

10/10

Exceptional

01 Apr 2026

dewi paul

Very nice breakfast with vast choice

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Malcolm

Room was always kept clean

Pet

4/10

Poor

31 Mar 2026

Jeevan

£5 supplement for a bit of salmon for breakfast? Then being compelled to pay for it at restaurant and not add to room - pretty poor. £7 per day charge for parking? Honestly poor show. Hotel is like how can we squeeze more money out of guests instead of how can we enhance the stay experience for the guest.

Business

10/10

Exceptional

30 Mar 2026

Heather

Beautiful hotel just outside of the town centre. Staff are friendly and helpful. Hotel was spotless and the bar/lounge area was so comfortable.
Parking was a massive plus and there were plenty of spaces near to all rooms. The area felt safe even late at night. The pool was clean and quiet during our visit. I will definitely stay here again.

Friends_and_family Family

6/10

Pleasant

29 Mar 2026

Steve

Hotel was tired

Partner

8/10

Excellent

29 Mar 2026

Edward

Clean, breakfast selection good. Staff pleasant.

Partner

6/10

Pleasant

25 Mar 2026

Tracey

Sadly the pool was out of action during our stay although arrangements were made to use another hotel a 5 minute drive away.
We were disappointed with in room facilities - the fridge had been removed and toiletries were very basic, shampoo no condition, shower gel no body lotion, no shower cap - definitely felt like costs were being cut!

Partner

8/10

Excellent

21 Mar 2026

Pamela

I would expect a fridge in the room for the price

Partner

10/10

Exceptional

21 Mar 2026

Andrew

Excellent stay. Very friendly and helpful staff. Upgraded to a better room in the old part which was beautiful! Nice breakfast too.

Partner

10/10

Exceptional

21 Mar 2026

Willie

Good parking, friendly staff, good size clean room with very comfortable bed, and take away breakfast for an early check out was a nice touch.

Partner

6/10

Pleasant

19 Mar 2026

Peter

Great location but rooms are small and need updating
Good parking and staff

Self

10/10

Exceptional

17 Mar 2026

Simon

Efficient check in beautiful room and excellent toiletries and refreshments in room as well

Partner

10/10

Exceptional

15 Mar 2026

Kush

Clean rooms, a very short walk from the centre of Stratford, with close access to lots of restaurants. Enough parking and at a reasonable price too. Leisure facilities were in good condition too.

Partner

8/10

Excellent

11 Mar 2026

Stephen

Excellent location few mins to Stratford on foot. Hotel is in need of some updating but staff very friendly , especially Kerria on reception. Hotel also very clean & tidy.

Have stayed three times recently when visiting the RSC theatre

8/10

Excellent

01 Mar 2026

scott

Room was clean

Partner

6/10

Pleasant

27 Feb 2026

Anthony

Room was excellent, spa disappointing and afternoon tea sandwiches were unfresh . Apart from that lovely location.

Partner

4/10

Poor

25 Feb 2026

Sian

Room did meet expectations, noisy as near gym and not double glazed. Afternoon was dry. Tiles missing in steam room of pool.

Partner

8/10

Excellent

24 Feb 2026

Frazer

Room was great front desk staff great...parking great .layoit of main bar was poor with a bottle neck design with not enough chairs. Ordered a pint of Grolch on draft.. It tasted metallic(pipe cleaner) bar was too busy to take back to change. Went over the road and had a perfect pin of Stella!!

Self

6/10

Pleasant

19 Feb 2026

margaret

Room was clean and very nice,staff courteous. Bathroom was very clean but shower didn’t work and hot tap for bath was very slow.

Partner

4/10

Poor

17 Feb 2026

Vik

We didn’t check in until 4pm, and even then the process took an additional 15–20 minutes. The staff were slow in processing guests, and once we finally received our room key, we discovered it was located on the far side of the hotel, requiring a long walk.

The bathroom could have been much cleaner, and the shower temperature was inconsistent.

Although we had paid for breakfast, it was very disappointing. The hot food lacked flavour, and we were surprised to be charged extra for non-filtered coffee.

We also had a spa treatment, which was good in itself, but the overall customer service was lacking. The spa facilities were poor: the male changing room needed cleaning, there were no shower gel products available, and rubbish had been left on the counters and floor. When we mentioned the lack of shower gel, staff said they had been waiting on a delivery for the past couple of weeks. The steam room appeared outdated, and only one of the two showers near the sauna and steam room was working. The area generally looked like it needed a thorough clean.

The pool area was extremely busy, with very limited space to place our towels.

Overall, improved cleanliness and attention to detail would make a significant difference, as there are several areas that clearly require improvement.

Partner

6/10

Pleasant

15 Feb 2026

Amanda

The room was in reasonable condition but wear and tear starting to show. This was also true of the pool facilities, missing tiles didn't make a great impression.
The staff we good and polite.
The breakfast quality was a bit disappointing, the choice was reasonable and executed well enough but in our opinion the quality of the food was not great.

Friends_and_family Family

10/10

Exceptional

03 Feb 2026

Michelle

Clean room. Very comfy bed nice spa

Friends_and_family Friends

8/10

Excellent

03 Feb 2026

Tina

Elizabeth(receptionist) made our stay much better, changing our room.

Business Partner

8/10

Excellent

28 Jan 2026

Jacqueline

The staff were very courteous. The room was clean, but a bit dated. Bed was very comfortable. The bar area in the hotel is small for the number of hotel guests so nowhere to sit for drinks. Also could not gain access to the pool as it was too full

Partner

10/10

Exceptional

25 Jan 2026

CLAIRE

Booked a single room and was nicely surprised how large the room was . Bed was Queen size and very comfortable. Bathroom with bath and shower,very clean.
Staff were friendly and helpful.
Swimming pool was good only downside there wasn't any private changing rooms.

Leisure Family

8/10

Excellent

19 Jan 2026

antony

Room was great , spacious and everything we needed

Leisure Partner

10/10

Exceptional

18 Jan 2026

Sara

Beautiful hotel, clean, warm and comfortable. Enjoyed the swimming pool and some treatments.

Leisure Partner

6/10

Pleasant

11 Jan 2026

Justin

The room was clean and comfortable but the bathroom was a bit tired and the cold tap on the sink stopped working on the second day of our stay.
The room we had was at the back of the hotel overlooking a car park and it was a very different, more basic style to the character-filled Manor House front of the hotel where we presumed all the rooms were located.
I was a little disappointed with the comms with the hotel before we arrived; it was my partner’s birthday and my request for information about putting something special in the room weren’t answered and my query about accessibility of the bathroom was greeted with information about upgrading the room before eventually answering the question. I think it was probably a chat bot rather than a person which meant the human touch was missing.
The other disappointment was the restaurant. The menu online looked amazing (one of the reasons for booking the hotel) so we booked a table but the menu we were presented with was much reduced. We were told the better one was only available for people who had booked longer stays and paid for a package. There was no mention of this on the website and it wasn’t offered to us.
Comms were a bit unclear with everything accessed by QR codes that led to the website, including contacting reception as there was no phone in the room.
The hotel was very well located to the town, there was no road noise and the bed was very comfortable.

Partner

10/10

Exceptional

03 Jan 2026

Malcolm

Staff are very helpful and polite.

Leisure Pet

10/10

Exceptional

02 Jan 2026

Billbob

Very good will stay agan

10/10

Exceptional

01 Jan 2026

Kayleigh

Was spotless and staff was lovely

Leisure

8/10

Excellent

30 Dec 2025

Paul

Clean room and a nice size for a standard room

Partner

6/10

Pleasant

29 Dec 2025

Lee

Breakfast good , but only 1 variety of egg , and had to pay extra for latte

Partner

8/10

Excellent

21 Dec 2025

Alex

The staff were friendly and helpful, the pool and gym facilities were good and the room was spacious and comfortable. The breakfast was very overpriced and not very good, and the price of food and drink was generally very high for what it was. Overall a pleasant stay.

Partner

8/10

Excellent

21 Dec 2025

Alex

Easy check in. Nice room and sauna good

Partner

8/10

Excellent

19 Dec 2025

Kayleigh

Room was lovely and I’m so glad we asked for a room upgrade so we could stay in the Manor House. Lovely lady checking us in also. The room was a little tired but to be expected, just a hole in the glass window which was making the room cold. Only hiccup was we asked for fresh milk for our coffee in the morning which took ages and led us checking out later than the required 11am. Other than that, lovely stay and hopefully stay again next summer and visit the spa when we have more time.

Leisure Partner

6/10

Pleasant

16 Dec 2025

Ian

It was ok

Partner

8/10

Excellent

14 Dec 2025

Wayne

Room was nice and clean and staff polite and friendly

10/10

Exceptional

10 Dec 2025

Valerie

Room was spotless, spa treatment was excellent, breakfast was great with lots of choice both hot and cold, lots of parking and staff were all friendly and helpful - will stay again

10/10

Exceptional

07 Dec 2025

Taylor

Room was amazing.
Staff very friendly

4/10

Poor

07 Dec 2025

simon

The room was in a poor state. Toilet wasnt clean,there were marks on the bedding and tiles in bathroom were dirty or adhesive was discoloured. Considering we paid £500 for the two days i dont thinkwe would visit this hotel again.

Leisure Partner

8/10

Excellent

30 Nov 2025

Laura

Friendly staff, great location, lovely breakfast - couldn’t fault it, was perfect for our girls weekend away!

Friends_and_family Friends

10/10

Exceptional

29 Nov 2025

Mark

The staff at the hotel were friendly and helpful. The hotel was easy to find and had onsite parking.
The room was comfortable and clean. We stayed for 3 nights and enjoyed every moment. The breakfast was well organised with plenty of choice and the cooked breakfast was cooked to order on week days but help yourself buffet on the weekend though this was kept warm and well replenished.
There is a good pool with sauna and steam room which we made full use of.
The hotel is in a good location by the river with a 5 minute walk over the bridge to the town centre. The Christmas lights were on and everywhere looked spectacular.
Our first real visit to the town having previously only having a brief stopover on our way through. Looking forward to our next visit.

Partner

6/10

Pleasant

24 Nov 2025

Alisa

Room was clean, a good size and fairy quiet. Room could do with some upgrades. Bath leaked when using the shower. Toilet was difficult to flush. Quilt on bed was thin and not that warm. Overall we enjoyed our stay. We would have mentioned this all to reception but there was no one available.

Partner

6/10

Pleasant

20 Nov 2025

Rebekah

Lovely staff beautiful old part of building and communal areas. We were in a more modern extension and tge room was clean but decidedly tired and a bit tatty. he bed was uncomfortable and gave me a bad back.

Leisure Family

6/10

Pleasant

15 Nov 2025

Kiel

Staff were lovely. Cooked breakfast was fine
Nice room but radiator seemed to be stuck
Difficult to find the correct building where the room was located due to poor signage and dim lighting.
No hot water in swimming changing rooms

Partner

10/10

Exceptional

13 Nov 2025

Murray

Great stay. Staff were very helpful and friendly.

Partner

6/10

Pleasant

11 Nov 2025

Duncan

Receptionist was a little strange. Asked me to reserve a breakfast time when hotel not full. Rooms pretty dated. Good location and quiet

Leisure Self

10/10

Exceptional

09 Nov 2025

Daniel

Excellent all around

Partner

6/10

Pleasant

09 Nov 2025

Rhonda

Have previously visited this hotel, we decided to return. The staff were absolutely amazing, friendly helpful a total asset to the company. Brilliant breakfast, we also had dinner here, which we couldn’t fault. We had a twin room, and to be honest I dont think it was worth the money we paid, which was over £200 for the night. The curtains were torn and the fringe was hanging off. The water dispenser outside the room, didnt contain sparkling water, it was empty. The bed was comfortable and the room was clean. I stayed due to us being impressed on a previous visit and because of the location. We had no sockets by the bed, so had to ask for an extension, as my sister wears a breathing mask at night.

Leisure Family

10/10

Exceptional

06 Nov 2025

Colin

This hotel suits us. The location and facilities. We overlook the minor issues. In our room the sink in the bathroom is cracked and the chain for the plug broken. The bathroom door has a a small piece missing. However we would book again.

Partner

6/10

Pleasant

30 Oct 2025

Paul

Great location and staff but the whole place needs a refresh, very out dated decor

6/10

Pleasant

25 Oct 2025

francine

Breakfast was a buffet one morning yet served the other. I had been expecting a served hot breakfast both mornings. Restaurant feels like a goldfish bowl if you are unlucky and get tables around the edge (mainly tables of 2 so we did each day).
Hotel rooms are in a very tired and ugly building behind the attractive frontage of the hotel. Room was average, I expected better from a 4star. Window didn’t close, bed had a foot missing and bathroom floor tiles scratched and marked so looked very scruffy.
Staff very pleasant

Partner

2/10

Poor

24 Oct 2025

Robert

Cold… swimming pool was the best bit! Avoid at all costs! Never leave reviews but this really was a joke for £200!

Partner

8/10

Excellent

24 Oct 2025

Owen

Excellent service, solid room and great housekeeping. But I think being held to a 3pm check in isn’t the best service (I arrived at 12.30, came back at 2.30 and felt the check in was just out of principle). Breakfast - service was great but porridge was terrible, no fresh fruit and why is an avocado charged at a £5 supplement to paying for breakfast?

Self

10/10

Exceptional

24 Oct 2025

Joseph

Great hotel we will be back

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

Peter

Wonderful hotel great all round staff and facilities

Partner

4/10

Poor

19 Oct 2025

Aura

Really disappointed.. we got a luxury double and I the pictures came with lovely exposed beams and four poster bed. I even sent an email to the property to say I am looking forward to sleep in that amazing bed as seen in the picture. The hotel replied saying” looking forward to see you …” what room did we get: … a very tired standard double bed , the robinet in the bathroom was not working well and was spinning in the empty, the bath tab was old and yellow the sink metal had chips , the wall paper was not right , no exposed wood instead old paper wall with air bubbles yellow and in places almost coming off, no light in the cupboard, no cosmetic mirror in the bathroom .. tea caddy and coffee was not plentiful for two persons. breakfast too expensive so we walked in the town where there are many beautiful old restaurants offering quality full breakfast. Positives: the bed was comfortable. Bar downstairs had a nice and friendly barman . Should have booked somewhere else ! my heart to see such a beautiful and old charming building being in such a state …

Leisure Family