Name: Crowne Plaza Stratford Upon Avon
Address: Bridgefoot, Stratford Upon Avon, CV37 6YR, GB

10/10

Exceptional

18 Jul 2026

Janna

A great short stay in Stratford. Very easy access to all of the points of interest. Rooms were clean and had everything we needed. Parking was easy, good and gardens were wonderful.

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Paul

Didn’t say the air conditioning wasn’t working when I booked , also TV didn’t work in the room, reported to receptioni twice, 2nd time got the tv sorted.

However if knew the air conditioning wasn’t working I wouldn’t stayed on this occasion, terrible nightss sleep , away with work driving over 200 miles next morning

Self

4/10

Poor

14 Jul 2026

Sally

Rooms did not look anything like the AI generated photographs. If there is a window in the room that does not constitute a ‘view’ the use of language in the descriptors is misleading throughout. The hotel rooms are dated and scruffy and the telephone did not work which meant I was unable to contact reception. When I used my mobile to call it rang for 8 minutes before it cut out.
The staff I did meet were helpful and courteous Thankyou to Emma in the gym and Agatha the duty manager.
Downstairs the hotel is well cared for and breakfast was good hand sanitizer should be provided given the traffic of people passing through the restaurant.
The gym looked good unfortunately the day set aside for our spa day the hotel was without electricity so no access to any facilities . We were not warned in advance about the power outage despite them being aware
I paid extra for access to the club lounge when I went to the lounge at 6.30 for a glass of white wine there was none once empty it was not replenished .The lager on tap had also been turned off although some bottled lager was provided. The lounge is open for drinks from 5-7 we made minimum use but when we did use our access key there was hardly anything left.
This is the first time I have left a negative review the cost of the hotel was not positively reflected no fault of the staff a case of profit before quality and integrity.

8/10

Excellent

13 Jul 2026

Helen

Lovely hotel excellent breakfast staff on reception were great

Partner

10/10

Exceptional

12 Jul 2026

Keith

Loverly riverside terrace with plenty of seating areas. Breakfast is wide ranging but can be a bit of hard work finding all the choices and very busy on weekends.
Club Lounge fills up quickly when complimentary drinks and snacks appear. Very effective air con in rooms. But in comparison to other local hotels, we would always stay here.

Partner

8/10

Excellent

11 Jul 2026

Louise

Lovely hotel once the upgrade for air con finished it be better with the weather being hot but the hotel beds facilities were great and great location

Partner

10/10

Exceptional

11 Jul 2026

Ann

Great location fantastic outside area to chill in the warm weather

Partner

2/10

Poor

11 Jul 2026

Andrew

Checked in, only to discover there was no air conditioning anywhere in the hotel. We were told the system is currently being upgraded.

Apparently, the ideal time for this work wasn’t winter 2025/26 or winter 2026/27, but July 2026.

Genius.

I politely declined their hospitality and moved on.

Andrew
July 2026

Self

10/10

Exceptional

10 Jul 2026

Sandra

Lovely stay

Friends

8/10

Excellent

09 Jul 2026

Debra

Lovely hotel in great location . Room was spacious and well set out . We opted for a club level room . Not worth the extra for a couple of glasses of cheap nasty wine . We booked dinner and breakfast . Dinner menu had a good selection and what we ordered was delicious . Breakfast … all I can say is stick with the cold stuff . English breakfast option was dreadful . Cold and most of it inedible. No probe check observed in the 45 minutes we sat there .,

Partner

10/10

Exceptional

06 Jul 2026

Tim

Good room with huge comfortable bed. Shower not so good. Breakfast absolutely 5*. Nice gardens. Very expensive bar

Partner

8/10

Excellent

02 Jul 2026

Gwilym

Room clean. A great pity we had a leak from a grill above the bathroom door. But it was repaired. Staff very helpful and professional. Breakfast superb , plenty of variety. Bar staff good. Overall a pleasant stay.

Self

10/10

Exceptional

29 Jun 2026

Vivien

We stay several times a year at Crown Plaza, it has never once let us down on anything. Rooms are spotless as is the rest of hotel, bars and outside areas. Breakfast buffet has a wide and varied choice always fresh and hot equally there is a fantastic cold buffet too. Bars both inside and out are cheery and inviting.
STAFF, a great big thank you to you all for making our mini breaks so restful, peaceful, enjoyable and special, you are a credit.

Friends_and_family Family

6/10

Pleasant

29 Jun 2026

David

I booked two rooms, and the one my friend stayed in had a blocked toilet that made the bathroom out of bounds. When I found out about this the next morning I was not happy, and less happy still when it had not been dealt with several hours after reporting. That said, the staff did their best to make the stay better than toilet-gate would normally have suggested, and so my abiding impression was neutral.

Positives of this hotel is the large car park, and its close proximity to the Royal Shakespeare Theatre.

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

Anthony

Excellent stay where everything was clean fresh and as expected

Partner

8/10

Excellent

27 Jun 2026

Leah

The hotel is very nice, and the rooms were spacious. The lack of AC was a problem during the hear wave.

Family

8/10

Excellent

26 Jun 2026

Julie

Clean room great location
Staff lovely
Air conditioning wasn’t working in room
Breakfast good just a bit too salty

Partner

6/10

Pleasant

25 Jun 2026

Amy

I checked in my colleagues did also we all paid on same day. Checked in on same day they both had ac rooms and I had 1 fan on the hottest day of the year.

Self

10/10

Exceptional

24 Jun 2026

Glenn

Loved this property! Onsite amenities, good breakfast, close to restaurants and theatre. The rooms and beds were comfortable and the staff was very accommodating. Premium room included access to lounge with evening reception of wine/beer hors d'oeuvres and all the time tea, coffee, soft drinks and cookies. Nice place to relax at the end of the day. Due to a conference going on, parking was challenging but available.

Friends

8/10

Excellent

24 Jun 2026

Robert

A great stay with so many pluses: excellent location for walking to the theatre and restaurants; very helpful and friendly staff; large comfortable bed; very clean room; excellent value and choices for breakfast; lovely outside garden and terrace on the river. But...we asked to be moved from our original room because of issues with the bathroom. We were given another room, but there were problems with this bathroom too. Reported to front desk who quickly sent someone up to see what could be done. So dealt with promptly, but for this standard of hotel, there should not really have been problems in the first place. Would not put us off staying again though.

Partner

8/10

Excellent

24 Jun 2026

Scott

Overall a pleasant stay, though the bathroom wasn't the best, shower fittings were loose and very low pressure from the shower.

The breakfast was excellent and the breakfast manager was superb.

The air conditioning was a godsend as we stayed there in a middle of a heatwave.

Would definitely stay there again

Partner

10/10

Exceptional

22 Jun 2026

Trevor

Good location for town centre.
Helpful reception staff.

Partner

10/10

Exceptional

20 Jun 2026

Phillip

Nice hotel in a great location. Breakfast was nice but not well organised. Happily stay again

Family

10/10

Exceptional

19 Jun 2026

John

Overbooked but…..

Initially booked a three night stay at the Crown Plaza hotel 8 months ahead of our theatre break, however 5 months later the hotel phoned us to say that Hotels.com shouldn’t have booked us those days. They gave us the option of free cancellation ( I had already paid the extra £70.00 cancellation insurance anyway ) or the option to stay for 2 nights, then move out on the third day to the Swans Nest Hotel up the road. Because we had plans for the break and that we had already stayed at the Swan Nest before we decided to accept the moving option. On the day of arrival they were very understanding with our booking and had upgraded us to a lovely room with an oversized king size bed and allowed us to check in over 3 hours early, they also gave us chocolates and free upgrade to the club lounge with free snacks and drinks ( alcohol and teas and coffee ) and gave us free parking for a four day period. The overbooked third day was for conferences and very packed when we had to move to the Swans Nest, but again they allowed us to check in early and again the room was lovely. So overall the break was really good and they couldn’t have upgraded us any higher, many thanks to their check in staff for a pleasant stay despite the overbooking. We wouldn’t hesitate to book again, thanks again.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Geneva

Beautiful hotel right across the street from the Royal Shakespeare Company.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Stuart

Great hotel, staff and location.

6/10

Pleasant

14 Jun 2026

Jane

I do not think I should leave a review about this hotel. We had so many problems, the reception staff were hiding when we appeared!!! In the end it was the duty manager who
managed to sort out our room. I do not think we will be returning and especially not to the club lounge.

Family_with_children

10/10

Exceptional

13 Jun 2026

John

The hotel was excellent, with a fantastic location ideal for exploring Stratford. The staff were exceptionally friendly and helpful, making our stay even more enjoyable. The facilities were outstanding, and the secure car park was a real bonus. Everything was first-class from start to finish a well-deserved 10/10. We would definitely stay again.

Partner

10/10

Exceptional

13 Jun 2026

Raivis

My favourite hotel in Stratford - upon - Avon.

Partner

10/10

Exceptional

13 Jun 2026

russell

Great setting, spotlessly clean, well organised, very friendly and good breakfast, what more can we say. Happy Couple

Partner

8/10

Excellent

11 Jun 2026

Andrew

Room air con made a lot of noise to no effect, consequently room was hot at night.
Bathroom extractor fan broken and room smelt damp.
Wash basin plug did not seal effectively requiring tap to be left running when in use.
Breakfast good.
Position excellent for RSC.

Partner

10/10

Exceptional

11 Jun 2026

Lisa

Great location. Clean and spacious room.

Self

10/10

Exceptional

09 Jun 2026

Ruby

We only stayed for one night but it was very comfortable, clean and inviting. Breakfast was good with a great variety to choose from and the location of hotel is very central.

10/10

Exceptional

09 Jun 2026

Paula

Lovely hotel although a couple of the receptionists didn’t know the breakfast had hot food. Talk about upselling but these two were down selling. One of the best breakfasts we have ever had.

8/10

Excellent

08 Jun 2026

Paul

This is large modern hotel with all the amenities you could ever want.

Partner

6/10

Pleasant

07 Jun 2026

Cat

The hotel itself is lovely, however the primary purpose of staying in a hotel
Is for relaxing. Unfortunately on both nights we had disturbed sleep. The first night an unruly guest set of the fire alarm twice. On the second night there was a function in the ballroom
And so the the noise of the music travelled up to the third floor and it was difficult to get to sleep
As a result. As the first incident of human related it couldn’t really be helped. But functions must be a norm
In a hotel of this size and so this is probably an issue that needs to be considered.

Partner

10/10

Exceptional

03 Jun 2026

Kate

We booked a two night stay as we had booked theatre tickets, the location was fantastic and having parking available, albeit for a price, was helpful.
All the staff were friendly and helpful although we were initially sent to the wrong bedroom at the end of a very long corridor which we then had to walk back with luggage…. We understand these things happen but not the ideal welcome.
Our room was comfortable & clean, unfortunately the upgrading of the air conditioning hadn’t reached it but there was a fan provided which helped.
My only real criticism would be the shower over the bath, which I had difficulty setting to a reasonable temperature and the water pressure was poor, a grab handle to facilitate climbing in and out would also have been helpful.

Partner

10/10

Exceptional

01 Jun 2026

HELEN

Perfect stay and ideal location

Partner

8/10

Excellent

01 Jun 2026

Tim

Very central to the main shopping precinct and bars, meals at the restaurant were very good also breakfast
A good stay

Partner

10/10

Exceptional

31 May 2026

Philippa

Excellent - decor modern, staff wonderful, breakfast generous and managed to be calm, gorgeous garden overlooking the water. 10/10

Family_with_children

6/10

Pleasant

31 May 2026

Veronica

Great location. Room very hot and air conditioner didn’t seem to work. Perfume smell everywhere which I assume was ago mask odours but it made me sneeze.

Partner

10/10

Exceptional

31 May 2026

Catherine

Friendly, helpful staff and perfect location

Friends_and_family Family

8/10

Excellent

31 May 2026

Rebecca

Pool and breakfast were positives!

Partner

10/10

Exceptional

30 May 2026

Lynn

Excellent location , good sized bar for food and drink. Room clean and staff pleasant and helpful.

Partner

8/10

Excellent

29 May 2026

Darryl

The hotel is very nice and in a good location. Bathrooms need a renovation, not what I was expecting from the brand.
All in all, a very nice place to stay for a few nights.

Partner

10/10

Exceptional

28 May 2026

Jennifer

We got to the hotel at midday. The staff at the reception was super helpful. I was only wondering if we can use the pool before check-in - travelling with two young kids. The staff (sorry I didn't ask her name) kindly let us check-in to our room early. The outdoor area is super chill. The pool was enough for kids to play. I did feel like we were too noisy for the guests there though. The room is specious. The location is brilliant as it's only few steps away from town centre. Would highly recommend!

Family_with_children

10/10

Exceptional

28 May 2026

Shelagh

Cannot fault this hotel!

Partner

4/10

Poor

27 May 2026

David

The night we arrived the hotel would not seat us for dinner. \"Too busy\" they said, \"order food from the bar.\" We ordered food from the bar but they lost the order, though we had prepaid it. They had also lost the receipt for our payment. The result after more than two hours is we were left stranded with no dinner at a late hour when all the restaurants in town were closed. We had to leave the hotel on foot and buy sandwiches from an all night convenience store. The hotel offered no compensation other than a \"free drink\" coupon, useless to us (I don't drink). Altogether one of the worst hospitality blunders ever.

Partner

8/10

Excellent

25 May 2026

Roseanna

We overall had a wonderful stay, however there were a few areas that improvements are needed.

The good -
-Rooms very spacious (and thank god for the aircon in the heat).
-The property was clean and also had a wonderful garden area. It’s really close to everything as well.
-Breakfast was also really good value for money with everything you can think of available.
-Friendly staff

The bad
-Check in. Minimal staff to check guests in at 3pm (check in time) so was extremely long wait. Were offered free drinks from the bar as an apology (which turned out to be a limited selection when claiming when that were not made aware of when first given them, however they are aware of how many guests are checking in on what day, staffing accordingly would make sense.
-Bathroom really needs updating - the shower over the bath has zero pressure. The anti slip severely stained, as is the plug hole. Tap for sink also only just hangs over the sink so when washing hands, water goes everywhere.
We were also unfortunately to find hairs from previous guest still in the bath
-Cleaners. On morning of check out, we were making most of our room before leaving due to us not wanting to be too early to where we were heading onto. Around 9:30 the cleaner knocked to see if we were still present. Made her aware that we didn’t plan on leaving until around 10:30/10:45.
20 minutes later she knocked again and seemed extremely annoyed that we were still there.

Partner

8/10

Excellent

25 May 2026

Jane

Very big hotel with polite staff and a lovely terrace to sit out on a warm evening. The room was a good size although bathroom was quite small, but bed and pilllows were very comfy. Shame about the club lounge though. It was very hot in there and choice of drinks was limited. The food was very disappointing, hardly any food there and when more was brought everyone descended on it like a swarm of locusts. It did not seem to have much choice either. The same food both evenings and none of it to my taste! Most people in there were complaining and saying it was not worth paying the extra for! Hope the management and chefs take note. ! Would hope it does improve otherwise guests will not want to go in there. Breakfast was good on both mornings but I found the bar very expensive.

Partner

10/10

Exceptional

24 May 2026

Mukta

Lovely hotel in an excellent location.
Quiet and cool rooms.
Very varied choices for breakfast

Friends_and_family Friends

8/10

Excellent

23 May 2026

Anne

Location was good for theatre in Stratford on Avon. Room fine. As infrequent stayer in hotels I would have appreciated a few tips on signing in and checking out without having to ask staff.

Family

10/10

Exceptional

22 May 2026

stephen

great stay at this hotel- we have been many times and it never disappoints.

Friends_and_family Family

8/10

Excellent

22 May 2026

Cherryl

The hotel is great - staff are lovely and facilities are very good. Great proximity to the RSC. My only complaint this time was that the TV in our room was not working properly. Not a big issue but a niggle never the less. We were not at the hotel long enough to organise its repair.

Partner

6/10

Pleasant

18 May 2026

Keith

Great location with plenty of parking and comfy rooms. Bar area is very relaxing.
However breakfast is a bit chaotic. For the second visit in a row, the coffee machines are not working properly so there's a long queue and frustration. Two domestic toasters but the bread was far too large to fit and resulted in many pieces of burnt toast.

Partner

10/10

Exceptional

17 May 2026

Charalampos

excellent breakfast!

Family_with_children

8/10

Excellent

16 May 2026

Benjamin

Clean and comfy. A bit corporate but still very pleasant. Some confusion (possibly by me) about whether it was prepaid, but that is an Expedia issue.

Friends

10/10

Exceptional

15 May 2026

James

Excellent standard in all areas - room , service and breakfast.

Partner

8/10

Excellent

14 May 2026

Christine

The room was spacius and clean but the shower controls need attention. We enquired about dinner as we were going to the theatee. We were not informed that the hotel offered pre theatre early dinners and so ate elsewhere.
Very good breakfast with plenty of choice.

Partner

10/10

Exceptional

13 May 2026

Dorothy J

The only issue I had was the shower. It wasn't great the water didn't get hot only luke warm...

Friends_and_family Friends

8/10

Excellent

12 May 2026

michael

Yes nice breakfast, staff very good, room clean.

Partner

6/10

Pleasant

12 May 2026

Glenn

I’ve stayed here several times. Unfortunately, this time I had a room windows that had been screwed shut. This meant a stuff room which was hard to sleep in despite air con and a fan. It also suggested bodge jobs well below what I normally expect. Room was clean, bed comfortable, staff friendly and excellent, breakfast good and location excellent. I would not book a room with windows that can’t be opened so I was disappointed.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Laurence

Great central location to enjoy Stratford

Partner

10/10

Exceptional

10 May 2026

Laura

We come to this hotel alot. And always find it good. It is in a great location and always enjoy ourselves. We had a slight mix up with our dinner reservation but Brad dealt with it quick and effectively even giving us a courtesy call to let us knkw a table had been available earlier than expected. All staff are friendly and proffesional.

Partner

10/10

Exceptional

10 May 2026

L

Great parking, reasonably priced too.
Hotel clean and staff friendly.
Food great as always and a great choice.

Partner

10/10

Exceptional

10 May 2026

Ruth

Really convenient location and good range of facilities including pool and parking. Nice riverside views which can be enjoyed from the bar (our room faced the other way over the car park). Staff were very friendly and helpful without exception.

Family

8/10

Excellent

09 May 2026

Angela

I always enjoy staying here. It's very comfy and safe and the staff are very pleasant. I liked using the spa - recommend arriving early as there are only really two full length swim lanes.
The breakfast is lovely - lots of choice and relaxed. It's great that poached eggs are provided without needing to ask (again, get there early).
I use the bath, and it's so good to have that option. I'd a little trouble with the hot water and on/off controls (though I worked it out, almost - not without some panic once when water refused to stop flowing.)
You'll need to check there are accessibly available products for those not standing in the shower - again, just ask. Also check the hairdryer - if not as powerful as you like, they have others.
The Perspex shower door was a real nuisance - I collided with it a few times (unnecessary for bath users but still swinging around). My telephone was also disconnected but I used an outside line.

Self

10/10

Exceptional

08 May 2026

David

Very friendly and helpful staff in all departments, very clean room and exceptionally comfy bed.....the breakfast was first class and plenty of it.....also, loads of parking and really close to Stratford centre only a five minute walk.
We'll definitely be back,

Partner

10/10

Exceptional

06 May 2026

Ivor

Great location, right next to the river and near the town centre. Staff very friendly.

Partner

10/10

Exceptional

05 May 2026

Francis

All round excellent stay. The grounds would be particularly pleasant on a summers day.

Hotel Car Parking wax expensive though at £13 for a 24hr stay. One is very near the town centre though which, in turn, is very attractive.

Partner

10/10

Exceptional

04 May 2026

Lynn

First stay in the Crown Plaza in Stratford upon avon but we try to go two or three times a year,and have stayed in quite a few different Hotels, but the Crown Plaza is my favourite,it's a beautiful Hotel,the room was lovely and the staff are wonderful friendly and so helpful,the place is spotless and the garden overlooking the river is so nice to sit and have a meal and drinks,can't wait to hopefully go again before too long.

Partner

8/10

Excellent

04 May 2026

Angela

Wow! This hotel is massive. Took us quite a while to find our room. 2018 is not for you if you struggle to walk any distance. I really love a walk-in shower but we were told they're were none available but they did provide a bath mat. We weren't offered an upgrade so unless I can have a walkin shower I wouldn't stay here again due to a previous fall in a bath at home. Extremely popular hotel with great facilities. Food was amazing and so well organised given the size & capacity of visitors. Paying for parking was well worthwhile. Yet again it's popular so walking around the hotel to get to our car was exhausting but I did enjoy my stay.😁

Partner

10/10

Exceptional

04 May 2026

Paul

Loads of choice at breakfast, very nice bar area. Good pool. Great location for walking around Stratford.

Friends_and_family Family

10/10

Exceptional

04 May 2026

Jaymala

Really enjoyed the hotel. Very nice staff and atmosphere.

Partner

8/10

Excellent

03 May 2026

Sandra C

The bath was stained. The taps were difficult to operate. The mattress was very hard and uncomfortable.

Friends_and_family Family

10/10

Exceptional

03 May 2026

David

Breakfast offering was everything you could think of and plenty of it.

Partner

8/10

Excellent

30 Apr 2026

Ann

On arrival checking in was easy reception staff very helpful.We had a first floor room which was clean,shower over bath was not brilliant.The room had a fusty smell as though it had been smoked in or damp????
Dinner was very good really delicious and piping hot.Breakfast would have been brilliant if it had been piping hot but it was just warm!

Partner

10/10

Exceptional

28 Apr 2026

Matthew

Perfect location for exploring Stratford. Fantastic hotel, clean, spacious, modern rooms, great breakfast and great service. We had a suite and the room was huge, plenty of space for adults and kids. Highly recommend.

Family_with_children

10/10

Exceptional

27 Apr 2026

Hayley

Breakfast was beautiful and a very good selection of food and drink. The gentlman that welcomed us into breakfast was an asset to the hotel and a very hard worker who enjoyed his job.

Friends_and_family Family

8/10

Excellent

27 Apr 2026

Paul

Excellent location, good room and very helpful staff

Partner

10/10

Exceptional

26 Apr 2026

Akio

Thank you a lot. I had a wonderful stay there.

Self

8/10

Excellent

25 Apr 2026

Judith

All good except bathroom, awful shower

Partner

6/10

Pleasant

19 Apr 2026

Alison

The staff were kind and helpful. There were extra charges for the car park although this was taken off when we complained. The whirlpool was not working. It did not feel good value for money.

Partner

10/10

Exceptional

17 Apr 2026

Anne

Excellent location. Breakfast amazing!

Friends_and_family Friends

10/10

Exceptional

17 Apr 2026

Michael

Yes the only criticism was on the 15/4/26 in the restaurant they were pretty busy but the service was very slow which was a shame as it was our 48th wedding anniversary. The food was amazing but only having a main meal and dessert in 2 hours was not really acceptable.

Partner

8/10

Excellent

16 Apr 2026

Geraldine

Excellent breakfast with lots of variety
Large comfy bed
Good parking
Great location.
Room cleaned and towels taken but not replaced- had to ring reception twice for fresh towels to be delivered. Tea bags and milk not replenished and needed to ask for them.

Friends_and_family Friends

10/10

Exceptional

16 Apr 2026

Jake

Spacious, great sized bed and clean room.

Partner

8/10

Excellent

16 Apr 2026

John

Food good but expensive. Good choice at breakfast.

10/10

Exceptional

13 Apr 2026

Katherine

Everything was lovely!

8/10

Excellent

12 Apr 2026

Nicola

My daughter and I stayed for 3 nights. Our room was clean and comfortable, if a little warm (April). Only used the bar and restaurant once. Breakfast was nice; busy but well managed by the staff. Only slight issue was a queue for coffee as not all the machines were working.
We both used the leisure suite. Gym was well equiped and the pool clean and quiet if you timed it right, ie adults only time. I had a facial which was amazing.

6/10

Pleasant

12 Apr 2026

Keith

One coffee machine not working so long queue to get drinks. Extra cost for real porridge!

Partner

10/10

Exceptional

11 Apr 2026

Matthew

Great spacious clean room. Good breakfast with good selection. Friendly staff. Ideally located only few minutes walking to river, theatre & shakespeare's house. Lots of car parking spaces. Would definitely stay here again.

10/10

Exceptional

10 Apr 2026

Claire

The hotel was very clean and well run. Breakfast was popular and very organised. This hotel has a lovely ground floor area for relaxing and is a short walk from Statford town centre.
Our King room was soacious. The bed was comfortable. The bathroom was dated and a bit small and the air con controls were manual and difficult to operate. You can open the window in tge room which allows for air to circulate.

Partner

10/10

Exceptional

10 Apr 2026

Rosemary

Breakfast was fabulous the bar was really good also 👏👏

Partner

10/10

Exceptional

07 Apr 2026

Paul

Very good.

Partner

6/10

Pleasant

07 Apr 2026

Sitha

I had two Rooms booked, neither room was cleaned properly. Rubbish in the bins one room bed set up was wrong although I sent a request to ensure this in advance. Hair in bathroom, no toilet roll, poor fluching toilet and hardly any water pressure from the shower. The hotel ran out of chicken, not many other options available or offered. Staff on resception were good and bad with check in and understanding of concerns raised. Lack of staff communication all round. I came away as a break from dealing with terrible health news and only one receptionist was helpful and very polite, most others were flipant and rushed. Bar staff again very much the same as reception staff. We had no choice but to order mozzarella sticks and calamari, oil was dirty as the foods had black bits on it and looks over friend. Long time taken to serve any type of drink or food in general.

Friends_and_family Family

8/10

Excellent

06 Apr 2026

PAUL ANTHONY

The stay was nice and relaxing, we found the shower to be quite poor.

Partner

10/10

Exceptional

06 Apr 2026

Douglas

Great staff. Ideal location. Room spacious & clean. Good breakfast selection.

10/10

Exceptional

05 Apr 2026

Benjamin

Very helpful staff. Quick check in and bicycle friendly (secure storage room). Very comfortable stay

Partner

10/10

Exceptional

05 Apr 2026

Claire

Absolutely lovely place to stay. The staff were super friendly and couldn't help enough. I have to say i didn't know what to expect with the photos on hotels.com- i thought it might be a bit tired but it's absolutely not. It's lovely, modern, smells amazing, has a phenomenal outside firepit bit, lovely bar and restaurant and is perfectly placed for Stratford- we didn't use the car the whole time we were there. It's amazing. Can't recommend it enough. Just perfect.

Partner