Name: Walton Hall Hotel & Spa By Sunday
Address: WALTON WELLESBOURNE, 1, Warwick, CV35 9HU, GB

4/10

Poor

15 Jul 2026

Priyanka

I assumed I would be staying in a hotel reflective of the pictures shared, however our actual accommodation was in some of the side rooms, in a building that was definitely worse-for-wear.

Most of the services that we had expected to be part of the amenities came with an extra charge - from using the gym and pool, to changing rooms because our fan was broken in the middle of a heatwave (they ended up giving us another fan for free).

The staff we interacted with were nice and polite, but I got the feeling that the level of customer service they were able to provide was being controlled by higher management, as they were often stuck on ways to help that didn’t incur charges or perhaps could get them into trouble for things they should have the mandate to do.

Overall, sadly I think it’s a run-down version of what it once was. More importantly, I think the hotel needs to be more genuine about their reality in how they market themselves.

Partner

2/10

Poor

14 Jul 2026

Vincenzo

Bad -do not stay here…..
.

10/10

Exceptional

12 Jul 2026

Marcus

Such a Amazing room & location

Partner

6/10

Pleasant

07 Jul 2026

Peter

The grounds and the old manor hall are beautiful lots of wildlife and birds. The spa / leisure centre is also very good but is ran by a seperate company to the main hotel which why it might explain it is better ran than the main hotel.
We enjoyed our stay and the room (double suite in main hall building ) was good and spacious including a/c.
A few things lacking ... service can be slow at the bar, some friends tried to get flowers out in our room and hotel was very unhelpful. The rooms in the main hall are up one or two flights of stairs no lift and no porter to help with bags. There is no room service ! And the restaurant is open at limited times and limited menu . The hotel has recently been taken over from mercure and stil seems to be finding its feet but seems to being ran as a 3-star hotel on 5-star premises hopefully the new company make a go of it and can invest back in the hotel to fix these small number of gaps as it has great potential.

Partner

8/10

Excellent

04 Jul 2026

Clair

The hotel’s garden surrounds are stunning, especially in the summer. The room itself was decent, with a comfortable bed and a spacious layout. However, the only downside was the staff at the bar. We ordered a bottle of wine and were given small glasses. We politely requested larger ones but were still given two different sizes. It felt like she wasn’t particularly enjoying her job and there was no friendly interaction during the transaction. On the other hand, the receptionist at reception was lovely, with a warm smile and a helpful attitude.

Partner

8/10

Excellent

02 Jul 2026

Yvonne

Had a wedding to attend to nearby and stayed for one night. On arrival , even though I had already checked in online which was very easy , the reception staff was fantastic. Greeted us with a smile and on a very hot summers day welcomed us with cold iced lollies . Much appreciated for thank you . Room was very spacious, clean and the bed very comfortable. For an old property, is well maintained. The only disappointment was that you have to pay for use of swimming, sauna and steam facilities. Which at the time of booking . This was not stated on the site I booked through . I will definitely stay again

Partner

8/10

Excellent

01 Jul 2026

Patrick

Didn’t like no air con

8/10

Excellent

30 Jun 2026

Liz

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Business

6/10

Pleasant

30 Jun 2026

Nicola

The hotel is in a beautiful setting and easy to get to. Our room was well placed in the older part of the hotel and was clean and fresh good facilities and liked the bath and seperate shower fantastic. Iorn/board hairdryer fridge kettle all used good quality and clean. Liked the eco housekeeping only cleaned every 3rd day or if you asked this suited us. However the reception hall we walked through to get to rooms was not clean a party had clealry taken place earlier on in the day so could excuse this a little but by 3rd day still not cleaned up dirty glasses uncleaned floors such a shame as bldg had so much potential. A wet towel sat outside the entrance for 24 hours before anyone moved it. The whole place just lacked some TLC and needed some general maintenance like why do you have screws sticking out of the back of bedside tables, think they are meant to be screwed to wall but clearly werent. Of course this was just our room others may well have been different. Did not find the receptionist on arrival helpful or friendly although when we checked out she was lovely. We had paid for breakfast but did not attend 2nd day as the quality on day 1 was so bad. Go to the garden shed in wellsbourne instead super cafe. The location is perfect easy to reach local areas of interest and nothing too far away. Instructions for arrival clear and concise. The grounds where amazing and well worth a wander round.

Partner

6/10

Pleasant

28 Jun 2026

Richard

It’s dated and needs some tlc - sadly things like layout don’t help, but things like light sensors only lighting after you reach different bits of the corridor just felt cheap and a poor experience. On arrival there were bugs on the window, had clearly not been used/cleaned for a while

Partner

10/10

Exceptional

26 Jun 2026

Nina

Lovely night stop over , room was lovely, friendly staff, clean lovely location. Outstanding for way I paid

Self

4/10

Poor

26 Jun 2026

Antony

Food is poor especially for the price.

Rooms are basic and items such as kettles and ironing boards are very poor

A/C wasn’t working in the restaurant so it was about 35C in the room

Business

8/10

Excellent

22 Jun 2026

Tania

Nice grounds. Location was far from any town so we had to use Uber all the time. This increased our costs. Breakfast was pricey and not offered as part of the stay. Room had no microwave or refrigerator. Was ok for the money.

Family

2/10

Poor

21 Jun 2026

Daniel

While we appreciated the opportunity to use the pool at no extra charge when we checked in, our overall experience was disappointing. Upon approaching the apartment, the window and paintwork appeared neglected, with peeling paint. Inside, we noticed large areas of marks on the walls in the kitchen and lounge, dust on the fan in the kids' bedroom, and dirt and hairs in the bathroom. A used razor was left on the cupboard, and the floor was marked with grout. The overall appearance was untidy, with stains on the carpet and chairs, and the kettle was filled with limescale. The patio area was also covered in bird mess, and the outdoor furniture looked unkempt. Unfortunately, we were unable to comment on the food or breakfast, as we did not dine there or stay overnight. The number of issues we encountered made us feel unsatisfied with the stay, especially since no alternative room was available for our family of four.
Ordinarily we would have put up with a few issues but this was too much to ignore. Poorly maintained and doesnt feel clean. Please read reviews next time. We booked this as it looked lovely but was very disappointed when we saw the room.

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Douglas

The location is stunning . The room was ok apart from the bathroom smelled.
Some of the improvements were ok .
When you order a £35 pound ribeye a steak knife should be placed on the table
Would have liked some ketchup, nobody to ask same for breakfast.disappointed that they don’t except cash .
Drinks are overpriced & if your serving Guinness put it in a Guinness glass & fill it to the top not a 3” head.
Would I stay again YES definitely.
It’s nice staying somewhere where you’re not worrying if your vans safe.

Self

4/10

Poor

11 Jun 2026

Jack

Really disappointed. One night stay for >£150, then told the gym was an extra £12 charge and breakfast an extra £16 (+£5 for standard breakfast items) making it £21 for 2 poached eggs on toast! My room was 2 single beds pushed together both of which had springs coming out the mattress. Bathroom was filthy, 2 members of staff entered my room without knocking. Woman on reception was helpful and the only shining light in this overpriced hotel.

Self

4/10

Poor

07 Jun 2026

Danie

Check in very slow checked in on line so no hassle but you try find room 422 out of 2-3 big buildings without cueing up to ask which took half hour as very slow at reception
Don’t glasses in room or fridge as I’m guessing they want you to drink at the bar and at there prices can see why one rum and coke and a wine £18.18 was not told the swimming pool and spa was not included in room price £117 fir one night so that was another £24 for a few hours fir two of us
As you walk in restaurant there’s a sign saying egg on toast or porage pancakes lighter breakfast is £5 so walked over to ask for this and was told no don’t do this £33 fur a full English or nothing
Everything you did seemed like they were trying to take as much money as possible with out really doing a lot my view any way lovely buildings and surroundings pond out the front is nice would nit stop again unfortunately

Partner

8/10

Excellent

05 Jun 2026

Ann

Lovely setting

8/10

Excellent

02 Jun 2026

Chris

Property is in a great location and close to Warwick castle. Unfortunately the room was very dirty with dust and cobwebs all around the room. Some items in the kitchen were dirty and had not been cleaned. Pool was warm and the facilities were good.

Family_with_children

10/10

Exceptional

02 Jun 2026

Jane

Accommodation was nothing special but perfect for my needs and had everything I needed for a good night's sleep

Self

2/10

Poor

31 May 2026

Tim

I had booked a weekend for my parents in one of the superior rooms in the main house.

When they checked in they were informed of where to park outside the main house. As we drove round there were a variety of barriers preventing us from parking, we were then informed that we would not be allowed to park as there was a wedding happening the following day.

We were informed to park a distance from the main house and my parents to walk further (disabled parking was unavailable).

My father, who struggles to walk and is 82 was left expected to walk much further than he was cable of.

The folllowing evening when I dropped them back at the hotel only to find out that they were directly over the wedding evening, and could not sleep because of the noise. They were moved rooms but this added to a later than they were usual too late night.

At no point were we informed that there was a wedding event,

They were due to leave the following day at 0630 to travel back to Ellesmere Port to miss traffic.
My father after this ordeal slept the rest of the afternoon (which is unlike him).

I feel the whole experience has been completely ruined and the communication and sympathy and understanding very lacking.

At this stage, I would not recommend.

We expect a call to discuss from the venue and hope their reaction will amend our extreme disappointment.

Partner

8/10

Excellent

27 May 2026

Stephanie

Had historic room but was up two flights of stairs and no lift. Restaurant meant a walk outside. Weather was good but would be a problem if not.
Breakfast was £13. Was ok.
Pool was £12 per day which we did not know until we arrived.
Plenty of parking and lovely grounds.
Some parts greatly in need of refurbishment.

Partner

6/10

Pleasant

21 May 2026

Sean

Efficient but not particularly warm welcome. Breakfast is not included so I can’t comment on that. £12 charge to use pool and gym was pretty steep so I can’t comment on that either. Bed was comfortable. Room was pretty soulless and the tea & coffee making facilities were perfunctory- no biscuits or complimentary water. Barman was very good. Probably a good venue for a conference or work event but I wouldn’t rush back

Self

8/10

Excellent

20 May 2026

Hassan

Beautiful area and very nice restaurant and I hope that they finish the main building which would be magnificent

Partner

4/10

Poor

18 May 2026

Luay

stayed at hotel on 25 April 2026 for one night having booked a superior double room using hotels.com app.

While the room itself was pleasant, the heating system was not functioning. I had to walk for more than 5 minutes to reception to report the issue, as the room telephone went unanswered. A small heater was initially provided, but it was insufficient for the size of the room. I therefore returned to reception to request either a larger heater or an alternative room.

I was then shown another room; however, this was not of the same superior standard, and unfortunately, the heating there was also not working. As a result, I chose to remain in my original room, where a second heater was eventually provided.

I had checked in late in the evening expecting a relaxing stay, but instead spent several hours trying to get the room warm, which was quite disappointing.

Additionally, I noted that there were no dressing gowns in the room and no room service available, despite these being advertised as part of your offering.

Overall, I am very disappointed with the level of service I experienced. I have contact the hotel directly before submitting this review and demanded an explanation but they did not even respond to my complaint.

Partner

6/10

Pleasant

22 Apr 2026

Laurence

We were disappointed that the pictures advertising the Walton Hall Hotel & Spa were quite deceptive. The actual hotel is not at all connected to the historic Walton Hall, and the hotel wing and room that we experienced were very worn and in need of a renovation. The pool and fitness room were listed on Expedia as amenities, but these facilities are not owned by the hotel and require payment for use (after registering our complaint, we were given free passes). On the plus side, the beds were comfortable and the wifi worked.

Family

8/10

Excellent

19 Apr 2026

Ramona

The rooms are very clean however the beds are not as comfortable as you would expect for this type of establishment. The staff was very friendly however the restaurant was very understaffed and the food was mediocre for the price. Nice place to stay but would not use the restaurants.

Friends_and_family Friends

6/10

Pleasant

15 Apr 2026

Scott

We've been visiting this place for decades and our most recent visit, since taken over by Sunday, fell short of expectation. Maybe teething or transitional issues but the place has lost its charm.
We were surprised to be charged for swimming, £12 pppd, this had always been included previously.
We went down to the bar and restaurant for dinner but left within 10 minutes as there was no atmosphere at all, you could hear a pin drop, no music or TV on, no one wanted to speak. We chose a table to sit on and it hadn't been cleaned, can't say the bar staff were run off their feet...
The grounds are beautiful and the rooms are always clean, fresh, with everything you need. Now you have to request housekeeping via an App, it will not be done routinely.
Obviously these companies want to find every way to increase profit but it might come at detriment to what makes this place lovely. Not sure we'll be back.

Friends_and_family Family

6/10

Pleasant

06 Apr 2026

Kerry

Room was clean and functional. Bar area was small but ok as wasn’t too busy. Too many emails and texts for check in and door code wasn’t received so still had to wait at reception to get that. We were going to use the pool but at £12 per person it was not worth it - there should at least be a concession rate for hotel guests. A functional stay but couldn’t consider it a good one.

Partner

10/10

Exceptional

29 Mar 2026

Andrew

Didn’t get the chance to have a wander around and enjoy the facilities, but what I did experience was great, as were the staff

Self

6/10

Pleasant

28 Mar 2026

michael

Room was not in the main old building which is prominently shown on advertisement. Parking was good. Very quite, need a car to travel to surrounding areas and attractions.

Partner

6/10

Pleasant

20 Mar 2026

Ian

Dated
Expensive food and drinks
Breakfast poor

Self

4/10

Poor

18 Mar 2026

Jennifer

Gym / Spa not included. Bed was lumpy. Lounge music at dinner was too loud and had adverts. No PAT testing undertaken on any appliances in room, some emergency lights were requiring servicing. Dinner was ok - steak swimming in blood, broccoli had salt added, and skin on fries were no skin on as well as solid overly salted.

Self

4/10

Poor

11 Mar 2026

Daniel

The room was ok, a little dated. The online check in procedure was clunky and not intuitive.
Breakfast was average, dining room was dirty and overall the experience was poor

2/10

Poor

28 Feb 2026

Ashley

Don’t come if you’re a family.

Came last night and the restaurant doesn’t cater for children. Paid for a meal which my daughter couldn’t eat as it was over seasoned for adults then got asked for a tip.

Then left our swimming stuff in the room by mistake came back to collect but as ‘after three’ apparently no one in the hotel can access the area or tell me if it’s been found. Poor communication and no attempt to assist from the staff. Be aware the pool and spa are extra with limited access time for children.

Clearly focused on trying to be a ‘boutique’ Spa hotel and is in no way family focused.

6/10

Pleasant

27 Feb 2026

Robert

Slow Wi-Fi, really worn bed and chair. Starting to feel overall tired. Great leisure facilities though!

Self

8/10

Excellent

27 Feb 2026

Ian

I great hotel

Business

10/10

Exceptional

21 Feb 2026

Sam

The apartment felt clean and the beds were very comfortable. The staff were all very friendly and there was a very good atmosphere being family friendly. The children splash time was great, with spa faculties available and sun loungers, you really felt like you were at a resort. The location is exquisitez One of the best family get away we have ever had. We will be back.

Friends_and_family Family

8/10

Excellent

20 Feb 2026

Stephen Robert

Good

4/10

Poor

19 Feb 2026

Zakaria

The room was nothing like the pictures. It has a very small triangular window in the corner, and the slopped ceiling cuts right into living space.
The staff were very friendly though.

Partner

4/10

Poor

13 Feb 2026

Carlo

You arrive and will be advised that you need to pay for the room and that you cant get incidentals billed to you room as these need to be pay as go!

When you pay at the bar / restaurant they seemed to be clueless about needing a VAT receipt and will ask you to scan a QR code for a receipt. However you will find out that in fact this is not a VAT receipt that is emailed to you and need to ask the hotel to manually write out a VAT receipt.

The restaurant menus has about 6 mains which is fine, except that for me when I ordered they came back not once but twice to advise that my choice was out of stock!

If you want to use the gym/spa its an additional cost at £12 per day and having used the gym the equipment is dated and not all working, both sauna and steam room are tired, however the pool is a good size, but for me it would not be worth the money.

The staff were polite and worked to a good standard and some of the above would not be their fault, I think it was more to due with the hotel going through some kind of ownership change, however it did not make for an easy stress free stay.

Business

10/10

Exceptional

02 Feb 2026

Monique

Room and bathroom was lovely and clean happy with stay staff where lovely and helpful

Friends_and_family Family

4/10

Poor

25 Jan 2026

Lisa

- walls were paper thin. Could hear the conversation of my neighbours, switches, toilet (yes) etc
- room temp was at 24 deg; lowered it then woke up in a furnace to find it had moved itself back to 24 deg
- no bedside table

10/10

Exceptional

08 Jan 2026

Phil

The staff were so helpful and friendly, especially Krishe. Couldn’t have asked for more from them.

Parts of the estate are a little tired but it looks like they are renovating the main old building and in general, the family had a great time there. The 2 bed apartment was huge.

Friends_and_family Family

6/10

Pleasant

05 Jan 2026

Eric

Booked an overnight stay for new year's eve for some peace and quiet. The hotel is in the middle of nowhere so the area waa blissfully quiet, the rooms however were a little on the noisy side owing to the exceptionally

Partner

6/10

Pleasant

21 Dec 2025

DIANE

I didn’t expect the Ritz for £65 a night, but the rook was very basic, not even a bottle of water or a biscuit !! 🙄 and given there is no hand held shower, a shower cap would also have been useful.

Communication is poor, and very disconnected across whole site (i.e quote “the hotel doesn’t have anything to do with the spa”, and a distinct lack of reply to emails)

Food was OK though - but not enough to pull me back anytime soon! Sorry.

10/10

Exceptional

12 Dec 2025

Luke

Didnt have breakfast

Business

10/10

Exceptional

06 Dec 2025

Claire

.

Leisure Partner

4/10

Poor

04 Dec 2025

Luke

The room heating did not work and a plug in electric fire of the type used in a shed or garage was in the room.The plastic seal at the bottom of the glass screen over the bath was missing so the bathroom flooded when I showered.This was repaired the second day.On the first night I had three guests for dinner at the hotel restaurant.When we were leaving I asked to sign the bill but was told that it was a separate company and I had to pay then.The same at breakfast.When I went to use the gym I was again told a separate company and to pay before entry.Today the swimming pool was closed.I use Hotels.com for many of my hotel bookings and am a gold member.For the first time they have let me down.This is not a four star hotel.However I rated poor and not terrible as the staff that I met were good.

Self

6/10

Pleasant

19 Nov 2025

Joanne Louise

It was generally just ok. Room was a bit tired but it was quiet and that's what its all about.

Business

8/10

Excellent

13 Nov 2025

Andy

Room was lovely as always, don’t know about the new changes as I didn’t get chance to try, but great value .

Business Self

4/10

Poor

13 Nov 2025

Mark

Staff were forgetful and didn’t seem to understand what was going on. Restaurant wasn’t busy.

Business

10/10

Exceptional

10 Nov 2025

JagSimran

Yes

10/10

Exceptional

05 Nov 2025

Sara

The food was actually really delicious and reasonably priced! Good choice for buffet breakfast. Room was huge and lots of windows and good heating. Loved the swim and massage I had too. Beautiful surrounds to take a walk also.

Self

8/10

Excellent

28 Oct 2025

Heather

Everything was great except 2 things.
1. There was no menu available to see what the restaurant offered so i went out
2. I paid to stay so i thought it was tight yhat i had to pay extra to use the gym

Self

6/10

Pleasant

28 Oct 2025

Ben

We booked a spa and afternoon tea experience for my husbands birthday. On arrival we were greeted by a member of staff who showed us round. The pool was nice but a little cold. We then went for our treatments which were amazing. We then went to the restaurant for or afternoon tea. Unfortunately it was a mess. It obviously had not been cleaned up since breakfast and there was food left on every table. It was really off putting. We were served our afternoon tea 15 mins after our tea came out which by then had gone cold. After that we went to check in. We got to our room which smelt of smoke and then we found lipstick and a brown stain on a pillow. We went to reception and explained and they switched us to another room. We booked dinner in the restaurant which by the evening had been cleaned. The food was really lovely however the garlic bread that my husband ordered was forgotten and took 10 mins to arrive after our dinner had come out. My husband paid the bill and when I checked it they had given us the wrong bill. Luckily for us it was cheaper than what we actually owed. Overall we were really disappointed with the whole experience. The one thing we were impressed with was how lovely the staff were. From the Spa staff to the restaurant staff. It is just a shame as the hotel needs some desperate love and attention and maybe management need to support the staff a little more.

2/10

Poor

22 Oct 2025

Jonathan

The staff and upkeep of this hotel does not suit the surrounding area and the grounds.
While many reviews seem really good, I question their validity.

The poor drab, stained carpets through along with the stained and water leaked walls are what you’re actually going to get.

Internet consistently drops out and won’t reconnect. Staff are rude and insulting.

Definitely a place to avoid.

Leisure Self

6/10

Pleasant

17 Oct 2025

Malcolm

Could do better

The hotel was fine overall though rather tired looking in places. Outside could do with being painted in places which creates a rather shabby look which could be improved reasonably easily..
The big problem was being unable to get access to my room on the second night due to the code failing which meant I had to walk to reception to get this dealt with rather than just going to bed.

Business

6/10

Pleasant

16 Oct 2025

Timothy

We had a fire alarm go off at around 06.30 in the morning, i evacuated the room, no staff were present to offer advise.

After about 5 minutes the alarm was silenced, so i went back to my room, then the Sounder went off another 6 times as the staff did not know how to reset it.

I have sensitive ears and they are still ringing now which i had documented with reception.

So always close the bathroom door when taking a shower as the steam sets off the sensor as it thinks its smoke. Basically this is what setoff the alarm in this case.

Business

10/10

Exceptional

11 Oct 2025

JOHN

All great

Partner

4/10

Poor

03 Oct 2025

Simon

They insisted I pay for food and drink as I went and would not then give me a vat receipt, the service in the restaurant was slow, the food was cold and when I complained the microwaved it and sent it back. I ordered a coffee and sweet, gave up waiting after half an hour. Hotel were not interested as they said the restaurant was run by someone else.

Business

4/10

Poor

28 Sep 2025

Martin

Long wait to check in seems to be understaffed. Similarity with the bar service it was slow and seemed to be understaffed. Room was ok bit difficult to find. No AC only a small space heater.

Leisure Family

10/10

Exceptional

28 Sep 2025

Julie

Beautiful location, off the beaten track. Nice large, quiet room with very comfy bed.

Business Self

10/10

Exceptional

27 Sep 2025

Alexander

Lovely location, room in the hold building was nice.

Self

4/10

Poor

25 Sep 2025

Rebekah

Cheap and you get what you pay for.

Be aware your rooms may be a good hike away and up quite a few stairs, no lift or offer of help.

Would not stay again.

Business

2/10

Poor

21 Sep 2025

Angie

Very tired and damp smelling apartment. Rotting door frames. Dirty and dead flies on all the window sills. Suspicious brown “splashes” on the wall near the toilet. The bath had no plug and there was no shower in the bathroom and all the “free” toiletries were empty so couldn’t do the basics! Fire alarm went off twice in the night waking us up and reception wouldn’t answer the phone. Over all the basics of why you want a hotel room (to sleep and get ready for day out) were definitely not met. Have been before once a few years ago but Am never coming back and I urge others to save themselves the disappointment

Leisure Family

8/10

Excellent

20 Sep 2025

Mr

Good

Leisure Partner

4/10

Poor

19 Sep 2025

Corinne

Don't stop here

The staff were excellent
However the rooms were very dated.
In addition,they advertised Walton hall as being the venue
Very misleading as this is next door and basically kept for weddings
We will never stop here again!

Partner

10/10

Exceptional

17 Sep 2025

James

The staff were phenomenal. I had problems with my booking and the staff went way above and beyond to help

Business Self

8/10

Excellent

16 Sep 2025

Stuart

Very comfy.

Staff were very helpful and friendly and the room was excellent value for money.

Partner

8/10

Excellent

26 Aug 2025

Andreea

First of all... I fell in love with the area. Just what you need if you want to relax, recharge and get back in touch with nature. The majestic Main Hall where we've stayed in room 17 was nothing but impressive - the history of the place told through the little frame resting on a heavely ornate mantle, the stained glass adoring the window with each pane giving you a time lime of the ownership and life events happening there. The room was spacious, inviting, and had kept many features of it's original character, the bathroom was very good size, and beside the door that needs some attention was lovely - allowing for bath and a walk-in wet area. Unfortunately we had no hot water on the evening (we realised it on our return around midnight and decided to wait until morning). No hot water in the morning either. The issue it has appeared to have been a simple one - resetting the boiler in the building and albeit sorted while we had our breakfast, did dampen our experience. The evening meal for us worked well. Our food arrived in reasonable time whilst the bar was quite speedy. The surrounding area is peaceful and so pretty... The woodland, the lake, the fields, the chapel, a small cemetery, everything offers you that chance to reconnect with nature and slow-down. We were meant to have stayed for 1 night, however we've booked another day on the spot. Under new management and new staff, meal time was tricky and many guest were disappointed with waiting times. For us worked well.

10/10

Exceptional

25 Aug 2025

Rebecca

Lovely quiet spot. Huge estate to walk around. Slightly confusing to know what bars and restaurants were open but not hard to find one that was

Leisure Partner

10/10

Exceptional

31 Jul 2025

Victoria

Stunning Hotel Building in Picturesque Setting

Beautiful setting, quiet and relaxing. Pleasant, friendly staff and we feel suitably pampered in our suite.

Partner

2/10

Poor

28 Jul 2025

DONNA

Worst Place Ever

we arrived and checked in as it was around half 8 we went straight to restaurant to get food as they was stopping at 8:45pm. Food took until 10:30 before it come out and when it did the pasta tasted like soapy water. we had 3 of these called the waiter for her to try them said they couldn't do anything about it as for how late it was and offered to cook pizzas. The service was absolutely terrible. Keeping in mind I had 2 children with me.
We was not the only only who complained about the food & the waiting time for the food.

Went down to reception and told them about the ants in the room. The lady didn't even seem fazed by this she offered us a complimentary breakfast which I refused.

I would never come back to this hotel again not worth the money I had spent not just on the food but on the 2 rooms also.

And I defiantly wouldn't recommend it to anyone. It isn't allowing me to upload my video of the ant invasion but I will get it up loaded on way or another to some public forum.!!!

Friends_and_family Family

10/10

Exceptional

28 Jul 2025

mandy

Great room very happy with the visit

Leisure Family_with_children

10/10

Exceptional

27 Jul 2025

lee

Was a lovely stay, lovely spacious room, quiet and wonderful grounds to walk in the evening

6/10

Pleasant

27 Jul 2025

andrea

The property is very large , we were in the beautiful but dated Manor House . The grounds are beautiful as is the house . Our room was huge but has certainly seen better days and is really in need of an update.
We didn’t see any member of staff in the time we were in the building where our room was. We tried to call someone to serve us a drink in the conservatory bar , but got no reply from the hotel or from Expedia who was asking for a booking number which I could not find on the booking info I had.

Leisure Friends

4/10

Poor

26 Jul 2025

Stuart

Warm evening after a hot 25C day - the room was very hot and had ac capability but it didn’t work. We met other guests complaining of the same problem. Our room had a small window which had a lock to prevent full opening, which I managed to bypass, but it was still 25C during the night so very unpleasant.

Partner

8/10

Excellent

26 Jul 2025

mark

Lovely grounds

Lovely grounds for a walk. There's plenty of car parking spaces.
Check in/out was efficient with friendly staff.
The rooms are clean and tidy with tea,coffee making facilities.
Drinks at the bar were a bit pricey but of good quality

Partner

10/10

Exceptional

20 Jul 2025

Deborah

Very nice

4/10

Poor

19 Jul 2025

Craig

Not value for money

Sadly hotel is not well looked after. Cleanliness is poor, i asked for a series of old used glasses in the hallway to be moved, they weren't. The room had a number of dead flies in the bathroom and the drawers a few dead spiders, furnishings were tatty and shower like a dripping tap. The surroundings and main house are stunning but hotel is poor in comparison.

Business

6/10

Pleasant

14 Jul 2025

Nicholas

Great location and setting, stunning gardens and architecture. Front of house reception is poor and experience doesn’t marry with the setting. we stayed during a heat wave and room was boiling, air con blowing warm air, fan provided was broken, nespresso machine broken, cannot open any windows.

But we had a suite which was massive and impressive. We were in the southern section of the hotel and our views were incredible.

We will go back, but we now know what to expect. Very peaceful there, I think there were only a handful of guests in our part of hotel. The north section was rammed. We didn’t eat there so can’t comment on food or service.

Leisure Partner

4/10

Poor

07 Jul 2025

Neil

Check-in was slow as there were insufficient staff on duty.

I booked a twin bed room but we were given a double bed room.

The coffee maker had an incompatible water reservoir, so we were unable to use it.

6/10

Pleasant

06 Jul 2025

Werner

The check-in staff were helpful and friendly. However, there was only one person servicing the bar with a very high number of guests. We had to wait 15 minutes to get served only to be told there were no glasses… and had to wait another 15 minutes to get glasses. The barman was under a lot of pressure to serve guests. It was poor service, but at least he was friendly. Waiting staff were also under pressure for the evening meal. There were very few options for breakfast… little fruit, no granola / muesli, no yogurt available as an option. I have stayed at the hotel previously and this was by far the worst experience. If we paid £50 per night, I would understand it. The price we paid, we expected good service, comfortable rooms and sufficient meal options. The air conditioning unit was broken and the room was uncomfortably hot with very poor ventilation. This is unacceptable for the charge and price of the rooms.

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Chelsea

Secluded so need to drive

Leisure Friends

6/10

Pleasant

27 Jun 2025

Stephen

The property is in a prestigious position. Why is the property in such tardy conditiin. It should be the prime conference centre in the UK. We need a prime hotel chain not a franchisee wanabee to run this historic place.

Leisure

6/10

Pleasant

23 Jun 2025

Anthony

What we loved- beautiful estate, great location. The staff is very friendly and welcoming, we felt appreciated as guests. The grounds offer amazing views and scenery throughout. Breakfast was great.

Needs work- the property needs some serious maintenance and attention. Not all guest rooms had mini-fridge service. The hotel AC was broken when we visited, which just happened to be the hottest day of the year so far in 2025. Which made it quite uncomfortable.

Partner

8/10

Excellent

14 Jun 2025

Amanda

Second stay here. It has changed hands since last summer. Shame the hotel accommodation is no longer linked to the restaurant and spa.

Friends_and_family Friends

6/10

Pleasant

10 Jun 2025

Simon

No remote control
For the Tv. Toilet had horrible stains.

The gym they advertise isn’t part of the package and you have to pay £12.50 to enter. The guy who runs the gym was very aloof about this and sort of a “not my problem” way about him.

Business

8/10

Excellent

08 Jun 2025

Raj

There were ants in the room

Business Partner

2/10

Poor

26 May 2025

Elle

Extremely unhelpful evening staff. Would not help my disable dad with a wheelchair even though there was one in their office. No assistance in locating our rooms with little direction when there are multiple buildings on the property and it was pitch black after returning from a wedding. Would not recommend.

Leisure Family

6/10

Pleasant

22 May 2025

Jack

Ok

Disappointing restaurant

Partner

6/10

Pleasant

22 May 2025

Elizabeth

Originally in distant wing separate from hotel. After requesting a room change to be in the main building excellent receptionist organised this and actually upgraded the room free of charge

Partner

8/10

Excellent

19 May 2025

Julie

Very good

Partner

10/10

Exceptional

19 May 2025

charles

Delightful surroundings for a beautiful spotlessly clean hotel. Staff are consistently helpful

Leisure Family

10/10

Exceptional

12 May 2025

STUART

EXCEPTIONAL LOCATION WITH LOVELY ROOMS AND SWIMMING POOL.

8/10

Excellent

04 May 2025

Susan

air cn wasnt working
The window was vroken
the light fixture in the bathroom was flickering
The phone didnt work.
The leisure centre was nice.
The restaurant menu was disappointing.
The room and surrounding area was historic and lofely .

Partner

10/10

Exceptional

28 Apr 2025

Verified traveler

Overnight stop

Great venue, helpful staff and food was good too

Business

8/10

Excellent

26 Apr 2025

Yvonne

Beautiful grounds

Leisure Partner

8/10

Excellent

23 Apr 2025

Hardeep

We enjoyed the stay and it was very peaceful,my wife made use of the Spa treatment which was good. The room was nice and cleaned to a high standard however I feel it would have benefitted from a fridge/mini bar.Also the TV was old style and maybe more options like a smart TV would be good.Twice we had issues with the card door entry that did not work, however the staff were helpful in giving us replacement cards. I know that this is something the hotel is looking to improve. We enjoyed the breakfast which had a good variety.There was ample parking within the grounds.Location was superb close to Stratford Upon Avon, Warwick and Leamington Spa.

Leisure Partner