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Relais and Chateaux Hotel Heritage
Bruges · Belgium
Niklaas Desparsstraat, 11View location
9.6/10Excellent558 Reviews
Cleanliness9.8/10 9.8
Service9.8/10 9.8
Comfort9.4/10 9.4
Condition9.6/10 9.6
Location9.8/10 9.8
Neighborhood9.8/10 9.8
Value8.0/10 8.0
Amenities9.4/10 9.4
See all ratings- Business hotels
- Hotels with charm
- Sustainability certification
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Relais and Chateaux Hotel Heritage
Indulge in a visit to the hotel spa, offering massages, body treatments, and facials. Maintain your fitness routine at the health club or unwind in the sauna. Bicycle rentals are also available. This hotel provides complimentary Wi-Fi, concierge services, and a hair salon.
Enjoy a meal at Le Mystique restaurant and bar/lounge or order 24-hour room service. Full breakfasts are available daily for a fee (8:00 AM to 11:00 AM). Business amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
A roundtrip airport shuttle is available for a surcharge (24 hours), and limited onsite parking is provided. Each of the 27 individually decorated guest rooms features an iPad, a flat-screen television with satellite programming, complimentary Wi-Fi, a safe, a desk, and a phone with free local calls.
Bathrooms include designer toiletries and hair dryers. The hotel is conveniently located near Bruges City Theater, the Friet Museum, and the Historium. The preferred airport is Brussels Airport (BRU).
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With a stay at Relais & Chateaux Hotel Heritage, you'll be centrally located in Bruges, steps from Bruges City Theater and Friet Museum. This golf hotel is 0.2 mi (0.3 km) from Jan van Eyckplein and 0.4 mi (0.6 km) from Muntplein.
Make yourself at home in one of the 27 individually decorated guestrooms, featuring iPads and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have designer toiletries and hair dryers.
Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and limited parking is available onsite.
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
11:00 PM
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Parking height restrictions apply
Green Key (Foundation for Environmental Education)
Professional property host/manager
Pets not allowed
Service animals are allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: EUR 4.20 per person, per night. This tax does not apply to children under 18 years of age.
We have included all charges provided to us by the property.
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You need to know
- Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- Parking height restrictions apply.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
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Minimal age
18
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Optional fees
- Fee for full breakfast: approximately EUR 38 per person
- Airport shuttle fee: EUR 210 per vehicle (one-way, maximum occupancy 4)
- Covered valet parking fee: EUR 39 per day (in/out privileges)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: EUR 75.00 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
German
Russian
English
French
Hungarian
Dutch
Spanish
Nearby attractions
Bruges City Theater
0.1 km / 0.1 mi
Friet Museum
0.2 km / 0.1 mi
Historium
0.2 km / 0.1 mi
Provinciaal Hof
0.2 km / 0.1 mi
Bruges Market Square
0.2 km / 0.1 mi
Bruges Christmas Market
0.2 km / 0.1 mi
Choco-Story Museum
0.2 km / 0.1 mi
Bruges Belfry
0.3 km / 0.2 mi
Muntplein
0.3 km / 0.2 mi
Dali Xpo Gallery
0.3 km / 0.2 mi
Jan van Eyckplein
0.3 km / 0.2 mi
Basilica of the Holy Blood
0.4 km / 0.2 mi
Burg
0.4 km / 0.2 mi
Brugse Vrije
0.4 km / 0.3 mi
Bruges City Hall
0.4 km / 0.3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of most recent renovation: 2009
- Total number of rooms: 27
- Number of floors (main building): 3
- hotel
- American Express
- Diners Club
- MasterCard
- Visa
- Visa Electrón
- City centre
- Bus/Train station
- Nearest Bus / Metro Stop
Show 71 more facilities & services
- Entertainment Area
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Late Check-outExtra charge
- Mobile phone coverage
- Wi-fi
- Local and international calls
- Transfer serviceExtra charge
- Secure parking
- Valet parkingExtra charge
- Airport Shuttle
- Room serviceExtra charge
- Laundry service
- Bicycle hire service
- Babysitting serviceExtra charge
- Multilingual staff
- 24-hour security
- Bellboy service
- Air conditioning in public areas
- Fireplace
- Smoke detector
- Hotel safe
- Currency exchange facilities
- Cloakroom
- Lift access
- Newspaper stand
- Shop
- Terrace
- Bicycle storage
- Concierge
- Sun terrace
- Gym
- Newspapers
- Luggage room
- Dining area: 1
- Clothes dryer: 1
- Library: 1
- Electric kettle: 1
- Towels and bed linen
- Café
- Bar
- Restaurant: 1
- Non-smoking area
- Highchairs
- Banquet hall
- Breakfast room
- Conference room: 1
- Meeting room
- ProjectorExtra charge
- PrinterExtra charge
- PhotocopierExtra charge
- Business centre
- Sauna
- Steam bath
- Turkish bath (hamam)
- SolariumExtra charge
- Spa treatments
- Hairdressing salon
- Green Key (FEE)
- Breakfast
- Breakfast buffet
- Continental breakfast
- Hot breakfast
- À la carte dinner
- Set menu dinner
- Breakfast and dinner
- Vegetarian meal
- Non-smoking establishment
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
DB
Buffet Breakfast
This meal plan may be available depending on the selected room/rate.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE CLASSIC QUEEN BEDDOUBLE • CLASSIC QUEEN BEDDBL.AS-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLASSIC QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRelais and Chateaux Hotel Heritage
DOUBLE CLASSIC QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLASSIC QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.AS-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE CLASSICDOUBLE • CLASSICDBL.AS
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRelais and Chateaux Hotel Heritage
DOUBLE CLASSIC
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Room code: DBL.AS
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXEDOUBLE • DELUXEDBL.DX-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRelais and Chateaux Hotel Heritage
DOUBLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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JUNIOR SUITE LOFTJUNIOR SUITE • LOFTJSU.LO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- LOFT
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRelais and Chateaux Hotel Heritage
JUNIOR SUITE LOFT
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- LOFT
Adult and child limits apply within the room's total guest limit.
Room code: JSU.LO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE WITH VIEWSDOUBLE • DELUXE WITH VIEWSDBL.DX-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRelais and Chateaux Hotel Heritage
DOUBLE DELUXE WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Relais and Chateaux Hotel Heritage
100
reviews shown
amelie
It’s a lovely hotel and exactly what you would expect from a Relais & Châteaux property. The restaurant is excellent, the staff are warm and welcoming, and overall I had a very enjoyable stay.
My only disappointment was the bed. Before arriving, I specifically requested a double bed and was assured this would be provided. However, the room had two single beds pushed together with a double sheet over them, which was exactly what I had hoped to avoid.
I also found the turndown service unusually early at around 5pm, which felt a little inconvenient.
Despite these minor issues, I would happily recommend the hotel to friends and would consider staying here again. I imagine it is incredible at Christmas.
My only disappointment was the bed. Before arriving, I specifically requested a double bed and was assured this would be provided. However, the room had two single beds pushed together with a double sheet over them, which was exactly what I had hoped to avoid.
I also found the turndown service unusually early at around 5pm, which felt a little inconvenient.
Despite these minor issues, I would happily recommend the hotel to friends and would consider staying here again. I imagine it is incredible at Christmas.
Tom
Very friendly and helpful staff, great restaurant, perfect location, we will stay here again.
Felix
Exceptional hotel, service, location. Highly recommended!
Anne
Beautiful hotel with stunning décor and elegant interiors that give it a warm, luxurious atmosphere. Every area of the hotel is beautifully designed and impeccably maintained. The staff were excellent—friendly, welcoming, and always happy to help, making us feel well looked after throughout our stay. A wonderful experience, and I would happily return.
robert
The staff is very attentive and knowledgeable. The breakfast buffet was plentiful.
Monica
The rooms had air conditioning problem
Dusty
Property is super nice location
And amazing staff
Foods is superb
Dusty
Property is super nice location
And amazing staff
Foods is superb
Rossitza
This hotel offers you everything- luxury, elegance, sense of being home, great food and central location. The staff if kind and professional. It is a gem and I highly recommend it to others.
Les
A really nice hotel. Enjoyed our stay. Better than I had hoped
Jesper
Absolutely amazing hotel in a beautiful location. The restaurant is incredible.
Henry
All, very well taken care of with all the small details of hospitality. Big shout out to Clair for making us welcome
Josh
Excellent hotel in the center of the city. Staff was amazing! Highly recommended
Rahim
Good location. Nice hotel.
Scott
Great location, great staff, nice amenities, room was a little tight for a deluxe room. Overall nice stay, comfortable bed, just the space could be a bit more open.
Claudia
This is such a fabulous hotel… everything from the breakfast,, room, staff and bar, all fit for a king!
Betsy
The property and room were lovely. The staff helpful. The location perfect.
David
Excellent service and welcome together with great breakfast. Really good central location
Ray
Everything about our stay was fantastic. From the champagne buffet breakfast to all the amenities available, this hotel is top notch.
Jason
Beautiful property in a fantastic location! The breakfast was sumptuous. The staff were very professional and gracious.
John
The stay was fantastic. Only one day, but will be back again. Highly recommend.
Theodore
Beautiful hotel filled with history. Located close to the city center and all the attractions Bruges has to offer. The breakfast was spectacular. The most delicious waffle I’ve ever had. Highly recommended.
larisa
Very nice place , very accommodative staff, amazing breakfast .
Angela
The hotel is a little dated but in a great area. The staff was fantastic and breakfast superb
Carlos
Lovely place
Strongly recommended
Strongly recommended
Sandra
It was a pleasant stay. The employees were very nice and helpful.
Mark
Beautiful hotel
Great staff
Perfect location
Great staff
Perfect location
Andrew
Good location, friendly front desk staff. Room was small and a bit dated. Bathroom door could not open fully as room so small. Very nice but In need of an upgrade.
Carol
A charming, well-appointed, perfectly-located boutique hotel with excellent, attentive, and knowledgeable staff. Be sure to book a dinner at the restaurant, as it is an incredible experience. Easy walk to all the major sites and shopping, and only two blocks to the bus stop for the train station makes it so easy for day trips (Ghent, for example).
Large, comfortable room (separate sitting area and spacious bathroom). Why stay anywhere else in Bruges?
Large, comfortable room (separate sitting area and spacious bathroom). Why stay anywhere else in Bruges?
Catherine
Absolutely amazing.
Wow. The staff, location and our room was absolutely amazing. We were fortunate to get a room on the top floor which included access to the rooftop patio overlooking the rooftops and the bell tower. We took advantage of the steam room and sauna which will be reserved for your exclusive use when you reserve it. I highly recommend this beautiful hotel.
Paula
One of my favorites!
Fabulous hotel in excellent location for visiting this beautiful city. Service was excellent. Above and beyond Dinner is 5 star. Highly recommend. Can’t wait to come back!
GARY
10/10 We will definitely stay here again. It is walking distance to everything.
Dawn
Beautiful hotel. Amazing customer service. Great location.
Fiona
The service is impeccable and the food exceptional.
A very lovely visit.
A very lovely visit.
Mary
Luxury hotel at its finest
Luxury accommodations and fantastic service. The hotel decor is spectacular! Very romantic setting.
Douglas
The property is nice with lovely service. The rooms are small and a bit dated. It drives me a little nuts when hotels say they have a gym but they don’t. All the machines were broken and didn’t work. It was just a junk room not a gym. Wouldn’t take much but I guess they don’t care.
Catherine
Birthday visit
We booked in to the Hotel Heritage for my husband's 60th birthday. All of the staff were very friendly and welcoming from the minute we walked through the door. We had a deluxe room and were given champagne and chocolates on arrival. We had booked the 6 course dinner with matching wines. All of the food was delicious and the wines were perfectly matched. Both Anthony and Redgy were perfect waiters. The room was clean and comfortable. 5 star service all round
Kurtis
The property was beautiful, well kept, and the welcoming staff made the stay incredibly comfortable. Food and drink available at the restaurant and bar was top notch as well!
Hugh
Short stay at the Hotel Heritage
Really friendly hotel, beautifully appointed and comfortable rooms, with every creature comfort. Lots of little extras from fresh fruit in the room to water for our journey home.
Luis
Excelente servicio de todos lugar increíble cerca de todo. Tranquilidad y un trato amable súper especial
Soo Youn
The location is super convenient and safe and quiet. The hotel is very charming and very clean. The stuff are all very kind. Highly recommend!
Kirstie
The standout element of this hotel is the service, in particular the staff in the restaurants. Eugene who is a breakfast server deserves a shoutout. His service is exceptional, nothing is too much and he always has a smile and welcoming demeanour. I also loved the quietness of this place, it is a small boutique hotel so it felt like we had privacy and could relax. We had a classic double room, which I must say did feel a little small for us both with our luggage. As a women, I did bring alot of clothes and the wardrobe space was lacking! The rooms could do with a few upgrades, like new TVs for example. Perhaps a smart tv. Also another suggestion is conditioner in the bathroom's. The bathrooms only had 2 in 1 shampoo, which as most women would agree is not ideal. Loved the hotel though and I am a fan of the regency style decor!
Sohin
Wonderful hotel. Has such a charm about it. The service impeccable and location is great.
Sebastian
Excellent location. Close to the centre - a few minutes walk (although Bruges is tiny and very walkable). Fantastic service all round. Large and cozy room. Reception and other staff helped with everything we needed. Constant and clear communication. We loved it and would easily come back.
francesca
Beautiful hotel with incredible staff
Room was a little cramped but very clean
Room was a little cramped but very clean
Darren
Exceptional in every way
Beautiful building and impeccably maintained. Small boutique hotel in the heart of Bruges.
Can’t really fault anything and I wouldn’t want to after our perfect weekend there. The building is exactly as in the photographs and the quality of service is exceptional.
In fact the attention to detail at the hotel really makes it stand out against others we have been to. It’s the little things that separate the good from the great and this hotel does it all perfectly.
Every member of staff we interacted with were a credit to themselves and the quality of this establishment, and we could not have enjoyed a better experience without their effortlessly excellent service at all times.
Can’t really fault anything and I wouldn’t want to after our perfect weekend there. The building is exactly as in the photographs and the quality of service is exceptional.
In fact the attention to detail at the hotel really makes it stand out against others we have been to. It’s the little things that separate the good from the great and this hotel does it all perfectly.
Every member of staff we interacted with were a credit to themselves and the quality of this establishment, and we could not have enjoyed a better experience without their effortlessly excellent service at all times.
Alan
An excellent, small boutique hotel that is conveniently located. The staff is wonderful. The continental breakfast is delicious and generous.
Sebastian
Excellent service, great ambiance. The staff went out of their way to assist you and make your stay truly enjoyable. Breakfast buffet and service was truly exceptional.
Patricia
Thomas and Claire at the front desk were welcoming, gracious, and helpful throughout our stay. Our visit to Bruges is a lifetime memory!
Susan
I booked this for a weekend away for my partners birthday, it was absolutely superb. the location was fantastic, the hotel is steeped in history and very elegant. The buffet breakfast was very good. We did the fine dining experience with wine flight, and it was the best fine dining experience we have ever had, thoroughly enjoyed it. The receptionists at the hotel
Johanna A
The Hotel Heritage is such a charming boutique hotel with all the services you would want- the staff is extremely accommodating. We visited with 7 straight days of rain and they always made us smile.
Thomas
Pamper yourself in Bruges
Very nice stay, wonderful service. The items for sale in the room were a bit much, if you put chips in the room just have it be a courtesy. Why charge for every little thing?Overall very nice and well stocked. The spa was nice. Had a relaxing massage, not the best but nice. Nice touches throughout room such as water, fruit, chocolates, radio, various English-language channels on the TV. Excellent location 2 mins to main square and Belfort. Walk to any attraction in Bruges in minutes.
Aaron
This hotel was excellent. It was a beautiful property, in a great location (just a block or so off the main square and easy walking distance to the main things to see in Bruges) and with great service. I highly recommend it.
Victoria
absolutely wonderful
Jose
Wonderful service with special attention to all little details.
Nancy
beautiful city
a beautiful, charming city--fabulous food, beer, wine, waffles and chocolate. Took a lovely boat tour on the canals. Shopped (successfully) and enjoyed annual parade.
Martin
The property is very small, as are the rooms. There is an in bath shower in a tiny toilet. The property is one of the most expensive hotels in Bruge and is not worth the extortionate price. The staff were unhelpful when I complained and they told me I was not entitled to my money back, even though the limitation was not made clear to me when I booked.
Scott
It was a jewel and a gem
Courteous
Helpful
Staff
Divine cuisine
The owners couldn’t have been nicer
Would definitely return
Courteous
Helpful
Staff
Divine cuisine
The owners couldn’t have been nicer
Would definitely return
KIHEUNG
Best Christmas stay ever!
It was amazing, the service was very kind and proactive, the dinning experience at room was stunning, and the decorations for christmas was just perfect!
Verified traveler
Excellent service, very clean, romantic spot, very well situated in town. Close to everything.
Verified traveler
Location, design, staff, welcome and good bye details... Simply perfect
Lee
Excellent hotel and excellent staff
Perfect place to stay
ASLI
Lovely hotel
An excellent location and helpful staff made our stay very enjoyable.
Verified traveler
Ideal location with a central position to all the features that Bruges has to offer.
Verified traveler
wonderful stay
we had an amazing stay. The hotel is truly ‘boutique’ and the owner takes a personal interest in everything. Was even present at the end to say Bon Voyage. We would stay here again in a heartbeat. Anyone travelling to Bruges... this is the place to stay if it fits your budget
Nicholas
Fantastic experience. Beautiful hotel and an especially welcoming and professional staff.
Karen
Beautiful hotel.Very clean. Very friendly and helpful staff. Would give the hotel 5 stars.
Leslie
Very comfortable stay. Only issue with our room was the very pretty but slick bathroom floor. My husband slipped after a shower and landed on the floor
Nasser
Ok
Jim
A really nice property. The room was large and well appointed. Close to everything but on a small quit street away from the throng of tourists. The staff was friendly and went out of their way to help.
Verified traveler
Everything about this property was above and beyond our expectations and they started high. The thing that makes this hotel so special is the passion of the staff to care for their guests and exceed expectations. This has to come from the owners. The result is s stunning hotel where you truly feel a cared for guest. Located a couple of minutes from the main square, this hotel is a haven of tranquillity. The furnishings are exquisite, the bed linen and towels superb, the food out of this world. Treat yourselves to the buffet breakfast, we’ve never had a use bouche at breakfast. Lovely touch in room is night light on chandelier!
Jefg
The location was excellent , service spectacular room & breakfast terrific
Darren
he best!
Absolutely fab hotel, in a great location, staff and service superb, can’t recommend enough and can’t wait to stay again!
Verified traveler
Great location in downtown Bruges. There is a spa/gym located in the basement with both a steam room and a sauna. Every night before I went to bed housekeeping left a little box with Belgium chocolates on my pillow. For travelers that have been on the road for a while there is a laundry mat located next to the hotel. The front office staff was very helpful and assisted us with everything we needed. I would definitely stay there again
Verified traveler
Owner on the property and personally took care of us at breakfast! Thank you!!!
Russell
Upgrade
We were upgraded not a junior suite with a welcome fruit basket. There is an elevator which was a welcome relief for taking the suitcases to the fourth floor. The front desk was very helpful and parked the car for us. It's helpful to reserve a car space with the hotel. Two sinks and a large vanity made getting ready for the day very easy. The bathroom also had a separate shower and a jetted tub.
Verified traveler
Great location, minutes walk to the square. Good walking in all directions.
Simon
Amazing Hotel, staff were wonderful
We had an amazing stay at the Heritage hotel, and would highly recommend to all our friends. Food was delicious, and the staff could not have been more helpful and courteous.
Mike
Owners Don’t care
Do not recommend this Hotel. Although the hotel was conveniently located, our room ( # 18) was terrible. Located next to a staff service entrance with constant noise of people walking up and down stairs and over our room. The shower door had opening and closing problems and the towel rack was falling off the wall. Our room had a bad sewer smell that progressively got worse until we couldn’t stand it anymore. We asked to switch rooms and had to waste time sitting in the old room repacking all our clothes and toiletries and waste even more time waiting for the new room to be cleaned. We had to ask a couple of times for the new room to be cleaned for us as they were in no hurry to help us get the new room. After several hours we finally got the new room on our last night and we able to salvage some of our vacation. If we hadn’t asked them a second time about the new room availablity I don’t think they would have cared. I think they were waiting for the owners response as what to do. The staff said they emailed the owners and were waiting for a response. I emailed them also and they never responded to me. Once they have your money I guess they don’t care anymore. They were prompt in responding to previous emails???. Based on our experience I do not recommend this hotel or the owners who don’t see to care about their guests. They did offer to comp or breakfast. That’s it. They know you are on vacation and probably not coming back anyways, so they don’t bother.Seriously? Beware
Paul
Top Notch Customer Service
Great location, fantastic service and personal touches. Didn’t like the “two twin” equals a double but that’s Europe.
Verified traveler
We had dinner in the restaurant, it was wonderful, a truly great dining experience. The Hotel staff we really friendly and extremely helpful.
Or
The room was clean and spacious enough for a business trip. The staff was very nice and helpful.
Verified traveler
Very helpful friendly staff, the buffet breakfast was excellent and not really a buffet breakfast as eggs, waffles were freshly prepared. The location of the hotel couldn’t have been better, with one of the mostly comfortable beds we’ve every slept on in a hotel. Could not recommend this hotel highly enough
Verified traveler
Very good property, one of the best we ever seen. Everything is excellent
Verified traveler
The staff was above average in all respects and functions. The location was perfectly central for walking Bruges
Kirk
A perfect stay
The hotel exceeded our expectations. From the minute after our arrival to the last minute we were treated with so much grace and care and we loved our stay. Everything was wonderful.
Verified traveler
Exceptional staff
The staff was amazing. Their hospitality was one of the best I’ve experienced in my travels to Europe. The hotel location is great! Unfortunately we only stayed one night but the visit to Brugge and staying at this hotel made our Europe trip so much more memorable!
Michele
Great location, beautiful rooms, attentive & friendly staff
Verified traveler
Excellent staff and buffet breakfast. Taking into account the age of the building, the amenities were good. However in the suite, the living room was on the small size. The air conditioner was also a problem as it was difficult to maintain a steady temperature with rooom being too hot at times and cold at other times. These are minor quibbles though.
Jane
Perfect boutique hotel!
Excellent location for walking the city, room was wonderful with European elegance, and the restaurant must be tried.
Jay
This is an outstanding small hotel, just a block from the main square in Bruge. The owner, who greeted us, couldn't have been more pleasant, and the staff was excellent. The common areas are beautifully decorated, and our hotel room was well appointed as well, with fresh fruit, iPad, robes, etc. The bathroom was reasonably large by European standards. At the conclusion of our stay, we got a gift bag, which was a nice touch.
Gilbert
Hotel Heritage - Relais & Chateaux
What an amazing place! Great service! Super room! Amazing hospitality! Reception was so helpful. I just can’t say enough. Location is in the historic center, walking distance to all the sites and restaurants. We enjoyed the fondue restaurant basically across the street from the hotel - recommended. €35 per night for car park is a bit steep, but it’s secure (and limited). Overall, great place and great service! Will def be back again!
Bonnie
The epitome of class and five stars
What an incredible hotel. One of the greatest hotels I've ever stayed in. Classy, elegant, warm, welcoming. Classical music plays the moment you enter the room. Belgian chocolates and fruit and velvet slippers await. The breakfast buffets is the greatest breakfast I've had. Every night ended with fresh and free desserts by the fire and beautiful Christmas tree. You're in good hands here.
Verified traveler
Great location, very friendly staff. Lovely cosy hotel. Would stay again
Verified traveler
The breakfast was not worth the money. There wasn't even a toaster to toast the bread. There was no central bar area to gather at night. The only public sitting area was very small.
Verified traveler
The property enjoys an outstanding location within the center of Brugge and is an easy walk to the major market squares and the historic sites which make Brugge such an incredible destination. The icing on the cake is the La Mystique restaurant on the premises - the only gourmet restaurant we saw located within any hotel in Brugge. The food was extraordinary - inventively prepared and superbly served. I fully expect the restaurant will be sporting Michelin stars when next we visit - which we will. The Hotel staff is knowledgeable and engaged. When I wanted to locate one particular chocolate shop among what seemed like hundreds in the town, they jumped in to help, located the shop, marked my walking map, and gave some landmarks as navigational aids.
Verified traveler
Geeat hotel and staff. We loved it. It was clean, clasically decorated for Christmas, and the staff were so helpful at all times. We wouldnt hesitate to go back
JeffD
Hotel was wonderful. Staff superb. Warmly greeted at the door when we arrived and parting gifts when we departed. Great service throughout. Excellent chocolates on our pillow each night. My first choice when I return to Brugge.
Jason
This property was incredible! We loved it. Amazing staff, awesome rooms with comfy beds and sheets and very clean. It was also close to everything we wanted to do in Bruges.
Gerard
Charming hotel
Charming hotel in the centre of city, friendly staff with lovely owners who made a point of meeting all their guests. Room was cosy and spotless, lovely fruit bowls and chocolate left as gifts.
Beon
Stunning hotel in perfect position .
Lovely boutique hotel. Close to every thing. Restaurants, shops, churches, canals etc. Staff are wonderful, remembering your name etc. Due to the layout of Brugge valet parking was a great . The loveliest hotel we have stayed at.
Gerald
wonderful
Location & surroundings
Relais and Chateaux Hotel Heritage
Niklaas Desparsstraat, 11, Brugge, Belgium
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Relais and Chateaux Hotel Heritage
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