Name: Hotel de Orangerie by CW Hotel Collection
Address: Kartuizerinnenstraat 10, 10, Bruges, 8000, BE

8/10

Excellent

18 Jul 2026

Belinda

The hotel is in a great location, right on a canal and close the the main old town square. It's a converted 13th/14th century convent, so a really charming, slightly quirky building. The staff are all friendly and helpful. It was lovely sitting in the lounge looking out on the canal. We had a \"Heritage\" room facing the Belfry in Grote Markt (famous in its on right, also featured in the movie \"In Bruges\"). Our room's decor was a bit tired and not as cool as the rest of the hotel or the photos on the website, which was disappointing.

Partner

10/10

Exceptional

16 Jul 2026

Philip

Lovely room, lovely staff, lovely location! We loved our stay at Hotel de Orangerie and will stay here if we are ever in Bruges again. Highly recommend!

Partner

10/10

Exceptional

12 Jul 2026

John

The hotel is somehow both elegant and cozy. It is perfectly located, and the staff consistently went above and beyond to make us feel welcome and cared for. We stayed for 3 nights, and we didn’t want to leave.

Partner

10/10

Exceptional

09 Jul 2026

Ruben

Perfect hotel in the perfect location

Partner

10/10

Exceptional

27 Jun 2026

Koji

Stayed 2 nights facing the river room. Very roomy and AC was working really nice, as Europe was experiencing unusual heat wave. Location is one of the best place to stay.

Partner

8/10

Excellent

24 Jun 2026

Roberta

I loved this hotel. Everything was beautiful inside and the beds so comfy. Two things, they had to be reminded a few times we needed more TP and they charged me for a cup of coffee at checkout once I had paid the final bill (and it's free in your room but we'd run out of pods). It was 4 euro, felt like that should have been free. (Oh well)

Partner

10/10

Exceptional

09 Jun 2026

Marge

The welcome gifts of chocolate, a free drink were a nice treat; ;having a drink in the tea room after a few train rides was a really nice way to unwind.

10/10

Exceptional

08 Jun 2026

Richard

Centre of everything and superb drawing room and dining room on canal.
Cannot fault.

Partner

10/10

Exceptional

05 Jun 2026

Clare Samantha

It's a lovely hotel. Each of the rooms are decorated differently which I thought was a nice touch. Located right in the centre of the tourist area of Bruges, everything is within a very short stroll. The breakfast is buffet style with a nice selection of foods, both hot and cold. The staff were great, friendly and eager to make your stay special. This is the only hotel I have ever stayed in that I would be happy to return to.

Partner

8/10

Excellent

31 May 2026

Amanda

The only reason why Im not giving the property 5 stars is because of the AC. It was so hot that I could’s really sleep throught the night. But everything else was great.

Friends

10/10

Exceptional

21 May 2026

chloe

This hotel was so classy and beautiful. Felt like a fairytale. Perfect walking distance to everything and the staff was very friendly and helpful. HIGHLY recommend!

Partner

10/10

Exceptional

21 May 2026

Elizabeth

Lovely spaces to get out of the crowd. Staff is amazing, rooms lovely, bathtub wonderful! Loved being there.

Family

10/10

Exceptional

01 May 2026

Dr. James T.

It was everything I had hoped it to be. Very quaint and comfortable. Staff was very kind accommodating. Perfect setting for a romantic couple! Location is unbeatable. Would stay here again for sure!

Partner

6/10

Pleasant

30 Apr 2026

Jason

Nice enough “basic” room although literally at entrance. Tv did not work but they replaced a card and then it did. Positive- Beautiful wallpaper in the hotel. Booked because it said Gold Member benefits for hotels.com/Expedia and not a single one of the four benefits offered. Regret booking here as for the same price you can get other hotels with better options. No upgrade, no early check in, no free drink offered.

Partner

8/10

Excellent

26 Apr 2026

Marcus

Lovely location on the canal. We got a room looking out to the Belfry, large room with real fire and jacuzzi bath. Bar area really nice. Didn’t have breakfast. A little dusty in places and mattress far too soft. Overall enjoyed our short stay but firmer mattresses needed.

Partner

10/10

Exceptional

17 Apr 2026

Holly

great location, helpful staff, lovely hotel. room was quite small, as was bathroom, but overall a nice hotel and pleasant stay.

Partner

10/10

Exceptional

17 Apr 2026

JESSICA

I love this hotel. The staff is lovely and it is so cute.

Self

10/10

Exceptional

15 Apr 2026

Karen

A lovely and well located hotel. Appreciated the special touches in the room such as bottles of water and comfortable throws for afternoon naps!

Friends_and_family Family

8/10

Excellent

09 Apr 2026

Herman

Lotte bit more “rustic” than the pictures showed but still nice. Would stay again but wish they’d do more with what they have.

10/10

Exceptional

24 Mar 2026

Vinicio

Great location! Bar is great

Business

10/10

Exceptional

22 Mar 2026

Ronald

Hotel de Orangerie in Bruges was an exceptional stay. What truly set it apart was the staff—they went out of their way for every little thing we asked, always with genuine warmth and attention to detail. It made the experience feel personal and effortless. The hotel itself was charming and very well kept, and the location was ideal for exploring Bruges. We couldn’t have asked for a better place to stay and would highly recommend it.

Partner

10/10

Exceptional

20 Mar 2026

Christopher

Location was fantastic. All of the staff were kind, courteous, and helpful.

10/10

Exceptional

12 Mar 2026

Cheryl

Such a beautiful place. What an experience. I loved my stay there! The breakfast was delicious and well worth it. The location is unbeatable.

Self

6/10

Pleasant

03 Mar 2026

Prosper

First off: STAFF IS GREAT and very accommodating!

Negatives: As beautiful as it is, our room was on 2 levels. This is challenging because the bedroom upstairs with 1/2 bath was UPSTAIRS and the full bathroom and shower were downstairs.

The stairs are STEEP, narrow and winding. Not for older travelers with a recent knee replacement with luggage. See photos.

Perhaps this layout would not deter younger or more fitful travelers but for us, it wasn’t a good fit.

PLUSES: Centrally located clean and quiet. Lovely appointed and beautifully decorated.
Excellent helpful staff.

Partner

10/10

Exceptional

28 Feb 2026

Alan

The staff at the hotel were amazing and very attentive. Hotel is in a great location and highly recommend to anyone coming to Bruges

Partner

10/10

Exceptional

18 Feb 2026

Guy

Superb location, epic breakfasts, friendly and really helpful staff.

Partner

8/10

Excellent

08 Jan 2026

Christian

Clean room, excellent service.

8/10

Excellent

04 Jan 2026

Omer

Hotel de Orangerie is beautifully located, making it easy to enjoy the charm of the city. The room was cozy and comfortable, perfect for a relaxing stay. While the bathroom layout was a bit unconventional and took some getting used to, everything was clean and well-maintained. The staff were warm and welcoming, and the breakfast was a delightful start to the day.

Leisure Partner

4/10

Poor

30 Dec 2025

Michael

First-time guests should consider alternatives. Returning guests who remember this hotel fondly should be aware that the experience has materially changed. This hotel is no longer what it once was. Possibly due to changes in management, the overall experience has declined noticeably.

We stayed here 4–5 times since 2018 and previously had consistently excellent experiences. Unfortunately, that standard was not maintained during our most recent stay. Front desk staffing felt stretched, and service came across as more transactional than attentive.

We paid over €700 per night for a “romantic” canal-view room, but the room was small, dated, and quite noisy, and did not match the same room category we had booked in the past. After raising our concerns with multiple staff members about the mismatch between what was booked and what was provided, we were moved to a different room that typically sells for half the price, without any refund or additional consideration such as breakfast or a goodwill gesture.

At check-in, we were also advised that booking directly rather than through a “third-party website” would have been preferable, which was disappointing to hear as a returning guest.

Our concerns at both check-in and check-out—referencing our prior stays—were met with limited engagement. After three nights, it was clear that the hotel no longer delivers the level of value or experience it once did.

If you stayed here years ago and enjoyed it, be aware the experience has changed.

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Ehsanollah

The bed was extremely comfortable. The staf was very courteous.

10/10

Exceptional

15 Dec 2025

Oliver

Didn't eat breakfast

Partner

10/10

Exceptional

06 Dec 2025

Luis

Staff were very helpfull

Leisure Partner

10/10

Exceptional

03 Dec 2025

Sarah

Staff were amazing, check in was quick.

10/10

Exceptional

03 Dec 2025

ian

Just a really beautiful hotel, location.

Business_and_leisure

6/10

Pleasant

01 Dec 2025

Sherri

The staff couldn't have been more attentive, the entrance, common area with the lounge and dining room spectacular. The views from the antique windows were magical. Honestly, the common areas are as you would hope for such a magical historical place, the location was excellent, very walkable but quiet on a side street with the patio along the canal. It was really just our room - and not that the bed was not very comfortable, the sheets and amenities of coffee in your room and water - but for the SLH and the cost, I had hoped it would be a bit more kept with the walls, carpet and furniture.

Leisure Family

2/10

Poor

21 Nov 2025

Jennifer

Room smelled like mold and was dirty and we complained the front of house was dismissive and essentially told us we should have checked in earlier to ensure we'd have a better room.

Leisure Partner

10/10

Exceptional

18 Nov 2025

C. A.

Wonderful, location and staff! Breakfast was one of the best on our trip. All restaurants they recommended and reserved for us were amazing! Only drawback is older age people have a problem getting into out of their high tubs, and very low ceiling in the room downstairs-so would not recommend for people over 5’11

Partner

6/10

Pleasant

17 Nov 2025

Katie

The hotel is beautiful, there is no doubt about that! It’s designed perfectly and it feels very luxurious. We were disappointed, however; to stay in a room that had quite a serious mould issue in the bathroom. It covered the walls and the ceiling and caused a very musty smell when the shower was on. We didn't spot this until later in the evening as we had dropped our bags and left earlier in the day to explore the beatiful city. We did contact reception to request a room switch but they didn't respond. It was a difficult nights sleep was I was worried about the affect of the mould on my breathing + chest.

10/10

Exceptional

14 Nov 2025

Noor

Near every thing

Leisure Partner

10/10

Exceptional

05 Nov 2025

Julie

This hotel is quaint and charming. The staff are accommodating and polite. I booked the basic room without fully reading that it’s at the entrance of the hotel. Still a charming room but the noise from the street and sliding doors kept me up. They were able to upgrade me for a small fee. Both rooms were clean, comfy and had everything you’d need. Highly recommend this hotel.

Self

8/10

Excellent

01 Nov 2025

Gabriella

Really lovely hotel and amazing staff. I did ask for a little something to be put in the room for my partners birthday, which they confirmed there would be but unfortunately nothing was which was a shame!

Leisure

10/10

Exceptional

31 Oct 2025

Neil

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Leisure Family

10/10

Exceptional

30 Oct 2025

Robert

Very nice hotel! My room had a canal view! The room was very quant and had a nice ambiance of old Bruge! The bathroom was very large and modern with a great shower! The bed was one of the best I’ve ever slept in! I highly recommend this hotel!

10/10

Exceptional

27 Oct 2025

Steven

Made to feel welcome and valued throughout stay. Little touches that made my stay feel special.

Partner

10/10

Exceptional

24 Oct 2025

Alberto

Charming hotel, one of the best I have stayed at

Leisure Partner

10/10

Exceptional

22 Oct 2025

Jack

This is a lovely hotel in a prime location. It has lots of character and is very comfortable with a great staff. We plan to return.

Friends_and_family Friends

10/10

Exceptional

12 Oct 2025

Leonard

Excellent location, clean and a friendly staff. Very good breakfast as well. La Gondola nearby had great Italian food!

Leisure Partner

10/10

Exceptional

09 Oct 2025

Thomas

Everything was beyond my highest expectations. Staff so friendly and hotel and room are so luxurious

Partner

10/10

Exceptional

08 Oct 2025

Sandra

I absolutely loved this quaint hotel. The location was great, the rooms beautifully decorated and in character with the building. The staff were probably the nicest i have come across in my travels. So helpful and kind. I would definitely recommend this hotel if you visiting Bruge

Self

10/10

Exceptional

07 Oct 2025

Nizar

Friendly staff

Business_and_leisure Friends

10/10

Exceptional

27 Sep 2025

Vito

Very nice hotel on the canal, right in the middle of everything.

8/10

Excellent

22 Sep 2025

Gretchen

Comfy old world hotel.

Hotel was lovely. Well located and comfy. Service people were very accommodating and helpful.

Partner

10/10

Exceptional

08 Sep 2025

Cheryl

Charming property, fabulous location, and friendly helpful staff.

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Andrew

A lovely characterful stay in the heart of town.

Leisure Partner

10/10

Exceptional

05 Sep 2025

Victor

Great location. Elegant old style property.
Friendly staff.

Leisure Partner

8/10

Excellent

27 Aug 2025

marissa

This is a beautiful little boutique hotel. We stayed in the room adjacent to the terrace. While the room was very cute, it was not functional. The air conditioner did not work properly, the ceiling is very low and the shower/tub had a very low ceiling, no shower curtain and you have to always manually hold the water spout to shower. Showering was a challenge and after my shower there was water everywhere. Again, beautiful room but not functional. The staff was incredibly friendly and accommodating. The location is also great.

Leisure Friends

10/10

Exceptional

25 Aug 2025

Nabil

Staff was very friendly and helpful. They helped us secure a cab to car rental station and provided helpful suggestions for restaurants and tourist sights. Would recommend staying at this hotel.

Leisure Family

10/10

Exceptional

09 Aug 2025

mansour

Charming hotel in a charming town.

Leisure Family_with_children

10/10

Exceptional

04 Aug 2025

Verified traveler

Best choice in Bruges

The service was exceptional!

The hotel is centrally located two blocks from the main square. When we arrived, they had our rooms ready two hours early. They provided us with great information on where to go and had a welcome drink ready.

Babette and Laurence were helpful and friendly throughout our stay.

The rooms were clean and well appointed. Though it's rustic, the hotel was updated in all the important areas. The bed was stellar, and the bathroom fully appointed and updated. Excellent water pressure in the shower (a common issue in boutique hotels) and a fully functioning coffee/espresso maker! Plus they provided a bottle of still and a bottle of sparkling water daily.

Friends_and_family Family

10/10

Exceptional

25 Jul 2025

Theodore

We arrives before check-in and received a warm welcome. Our luggage was waiting for us in our rooms when we returned later in the day.

We enjoyed the canal-side terrace.

Leisure Family

10/10

Exceptional

17 Jul 2025

Cindy

The property was was a gorgeous old building with heritage decor and lush furnishings. The staff were very friendly and helpful. With only 20 rooms a lot of individual attention is given. Absolutely loved my stay

Leisure Friends

10/10

Exceptional

15 Jul 2025

Mireille

Excellent location. Excellent staff. Beautiful interior.

Leisure Self

10/10

Exceptional

13 Jul 2025

Amy

Amazing property that we’d highly recommend. The location is excellent and the staff is above par. The rooms are beautiful and it really is a special place.

Leisure

10/10

Exceptional

11 Jul 2025

Richard

Lovely 15 minute walk from the train station and situated close to the main square. Canalside meals and a marvelous breakfast!

Leisure Partner

10/10

Exceptional

08 Jul 2025

Albert

Great location in the heart of Bruges a boutique hotel that offers charming facilities with very good standard and personal attentive service. Excellent extensive breakfast buffet with hot and cold choices served in a lovely dining room using quaint delicate crockery. We felt the Terrace area on the side of the canal was spoilt somewhat by the co-location of tourist boats and lines of tourists waiting to embark. Overall a very nice experience if a little overly expensive for what is on offer!

Leisure Family

10/10

Exceptional

06 Jul 2025

James

Easy access to many points of interest. This is a very elegant hotel.

Leisure Family

10/10

Exceptional

04 Jul 2025

christine

Fantastic location with beautiful rooms and wonderful staff.

Leisure Partner

10/10

Exceptional

03 Jul 2025

Lee Anne

The location was amazing with walkability to amazing historical sites and museums. The breakfasts were vast and the staff went out of their way to accommodate my vegan needs. The staff were extremely friendly, helpful and generous with their time. We would go back and stay at this hotel in a heart-beat.

Leisure Partner

10/10

Exceptional

03 Jul 2025

Andrew

This hotel is a fantastic place, the staff can't do enough from check in to check out. We didn't see everything we wanted to see in Bruges so we will come back and definitely stay here again..

10/10

Exceptional

02 Jul 2025

Helen

Beautiful hotel, great location.

Leisure Friends

8/10

Excellent

29 Jun 2025

Evelyn Geok Peng

Perfect location, wonderful staff at check in. Room was as promised and very comfortable large bed.

Business

10/10

Exceptional

27 Jun 2025

Douglas

This Hotel was elegant. The staff were very considerate and accommodating. The location was very central and close to everything.

Leisure Partner

10/10

Exceptional

20 Jun 2025

miriam

Beautiful place and location

Leisure Family

10/10

Exceptional

20 Jun 2025

Ronald

Everything was perfect! Great hotel, staff and location

Leisure Partner

10/10

Exceptional

20 Jun 2025

Stephanie

Wonderful stay. Beautiful hotel

10/10

Exceptional

16 Jun 2025

Georgia

What a beautiful, unique experience. We arrived nearer to noon than 3 but our room was ready. We were gifted chocolate, two welcome drinks from the bar, and a detailed walking map with a route outlined. Our receptionist had a beautiful smile and we felt perfectly welcome.
Our room was a “Comfort room” with a view of the belfry tower. A few times we opened our window to enjoy the cool air, but majority of the time used our very effective AC. The room has a mini fridge/bar, a writing desk and enough access to charge our devices.
The bathroom is marble with a hand held sprayer and a rain shower head. Instant hot water made the shower efficient and pleasant.
The bedding was extra comfortable. I wish I could bring these sheets home with me! There were two super soft “throws” in the closet, which we used throughout the stay.
We stayed three nights. During our stay we asked for extra water - they provide a bottle of still and sparkling every day, but I drink a lot of water- and extra coffee. One day I was sick and stayed in all day - they graciously left a basket of towels and supplies outside our door.
The common areas are beautiful, warm colors, rich fabrics, beautiful wood paneling and elaborate fireplaces. We now wish we had switched our schedule and spent more time here. Not because of Bruges, but because of the quality of this experience. It’s not modern. It’s not busy or noisy, it’s perfectly complimentary to a stay in a medieval town.
Just a half block off the “main” tou

Leisure Partner

10/10

Exceptional

13 Jun 2025

Timothy

Lovely stay

Excellent service and communication pre-check in. Nice lobby area and tasty breakfast. We had the top floor room which was quite hot, but we slept with the windows open and were comfortable. Recommend!

Partner

10/10

Exceptional

12 Jun 2025

Kels

Maria is wonderful, a credit to the hotel!

Leisure Friends

10/10

Exceptional

09 Jun 2025

Letty

Lovely boutique hotel located in the center of Bruges. The management and staff were so helpful! The included breakfast was delicious. We stayed in a Deluxe Heritage Room which was located in the Annex. Wonderful large room!
This is the best place to stay in Bruges!!!!

Leisure Partner

10/10

Exceptional

27 May 2025

Gary

Very helpful staff, bar open later with pleasant staff. Very central location. Staff walked us to our car after we checked out to make sure we found the garage.

Leisure Partner

10/10

Exceptional

25 May 2025

George

One of our favorite places we have ever stayed. The breakfast is amazing. Staff is top notch. Location perfect!

Leisure Partner

10/10

Exceptional

14 May 2025

Arfon

Really highly quality hotel! Loved it

Leisure Partner

8/10

Excellent

12 May 2025

Aryam

Staff is not very polite

Business_and_leisure Family

10/10

Exceptional

30 Apr 2025

William

Beautiful place fabulous people!

This was the second week of our Europe vacation and this Hotel was beautiful and clean and the wonderful staff made our vacation absolutely perfect. The only minor drawback had nothing to do with the people or hotel but the shower. The shower has a soap dish that is placed in such a way that both my husband and I hit ourselves on it each time r showered. It’s in a very awkward spot.

Partner

10/10

Exceptional

24 Apr 2025

Calla

Perfect location, property, and staff

Beautiful property, right in the center of town with wonderfully nice staff.

Friends_and_family Family

10/10

Exceptional

01 Apr 2025

Diana

Absolutely beautiful hotel. Excellent service. Staff extremely helpful and friendly. Always a smile and a warm welcome. Great nights sleep in the most comfortable bed. I would definitely stay again. Highly recommend.
Perfect location on canal.

Self

10/10

Exceptional

28 Mar 2025

Claire

Perfect!

Perfect hotel, great location for wandering around. Super breakfast and wonderful team. Nothing is too much trouble

Partner

10/10

Exceptional

26 Mar 2025

Amelia

This is such a lovely hotel, the room was amazing, staff very friendly. Very clean. Great breakfast food choice of fresh hot and cold food. Really nice decor - the terrace by the canal was a nice place to have our complementary drink and nice touches like chocolate when you arrive and biscuits when you leave. We had a great time thank you! Also very convenient for attractions and close to station. Everything was a 5 minute walk from the hotel.

Leisure Partner

10/10

Exceptional

26 Mar 2025

Kels

Lovely staff, one of my favourite hotels of all time.

Leisure Self

10/10

Exceptional

21 Mar 2025

Chris

Beautiful room, great location, lovely bar/lounge area and fabulous service

Business Partner

10/10

Exceptional

18 Mar 2025

ALLEN

The Orangerie provides a relatively affordable glimpse of the luxury world. Rooms are larger than most hotels, bathrooms are a little small, but very well designed. We picked this hotel because of the Small Luxury hotel designation and it was as good as we expected. The entrance is a little downtrodden, but immediately upon entering you can see the care taken in the public rooms in the back and the friendly staff service. This hotel falls into the ones I think are jewels and likely to be overlooked - sadly - by many travelers

Friends_and_family Friends

10/10

Exceptional

16 Mar 2025

Michael

Historic Venue. Highly Recommended.

Wonderful property in the heart of Bruges. A former convent, this classically adorned hotel is filled with character and history. Staff is friendly, knowledgeable and helpful. Staff helped us with dinner recommendations and train planning and ticketing. Make sure you enjoy the breakfast. If we ever have the pleasure to return to Bruges we will stay here.

Partner

10/10

Exceptional

14 Mar 2025

Dallas

The staff were amazing! Highly recommend!

10/10

Exceptional

10 Mar 2025

Nick

Lovely hotel, excellent staff and wonderful location

Leisure Partner

10/10

Exceptional

28 Feb 2025

Shelby

The hotel use to be a convent. The hotel is very unique and we loved our stay. The staff was beyond helpful, friendly and gave excellent service. I highly recommend staying here if you visit Brugge. Great location and the hotel gave us a walking tour map! Their parking is a few blocks away but there is also public parking that’s a bit cheaper.

Leisure Partner

10/10

Exceptional

19 Feb 2025

Andrew

Beautiful Hotel

The staff was very friendly and professional. The breakfast was fantastic. I would recommend to friends. Hope to stay here again.

Partner

10/10

Exceptional

17 Feb 2025

Robert

Bruges stay

Excellent hotel in the heart of Bruges. Fantastic staff who were helpful and friendly. Breakfast was servedd in a lovely setting and plenty of choice. Drinks in the lounge by the fire was a small part of the day we looked forward to. An old building so do not expect huge bedrooms but very comfortable beds.

Partner

10/10

Exceptional

12 Feb 2025

claire

Beautiful place to stay

Amazing place to stay. Staff was the best. Loved this hotel. Beautiful room and amazing service. Beautiful lounge with fireplace. Will come back.

Partner

10/10

Exceptional

01 Feb 2025

Jesus

WiFi was drop constantly. It would happen every 5 minutes. After I mentioned it to the staff it did get better but it would still happen throughout the day. This was not a huge deal but became frustrating when I was try to address an issue with a previous hotel and the WiFi would drop and it delayed my conversation with them.

Leisure Family

10/10

Exceptional

19 Jan 2025

Vijay

Bruges Boutique Hotel

Beautiful hotel situated in a quiet part and near the canal, close to plenty of fine restaurants
Staff are lovely and helpful and gave fantastic dining recommendations

Partner