Jw Marriott Miami Turnberry Resort & Spa

United States , Miami Area - FL
AVENTURA, 19999 West Country Club Drive
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Brian

Fantastic! Best Hotel I ever stayed at.

Partner

10/10

Exceptional

09 Mar 2026

Diolgeris

This is a fantastic place to stay and relax

Family_with_children

8/10

Excellent

08 Mar 2026

Makenzie

The rooms seemed a bit out dated. The pool area was nice but it was hard to get chairs unless you got there right when they opened. The price of food/drinks at the pool were priced extremely high and they do not allow outside food or beverage. $19 for a mixed drink. Not many domestic beer choices, budlight was all I saw. Staff was friendly. Resort restaurants were good.

Family_with_children

10/10

Exceptional

28 Feb 2026

Akindele

Nice place

10/10

Exceptional

23 Feb 2026

Christen

Excellent staff, beautiful resort!

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Constatia

Very clean, staff very friendly

Family_with_children

10/10

Exceptional

22 Feb 2026

Jennifer

Beautiful hotel, spacious rooms, great restaurant, and tidal cove was great for the kids.

Family_with_children

10/10

Exceptional

20 Feb 2026

Dana

Clean, staff so friendly and accommodating

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Nadin

The room was spacious spotless and very comfortable. The hotel is beautifully kept and the grounds are gorgeous. Also, it is very family friendly and our kids had so much fun at the pools and the Slides. The staff was very friendly and the food was good. We enjoyed our stay tremendously and would definitely book this hotel again.

Family_with_children

10/10

Exceptional

14 Feb 2026

Derek

Nice, clean. Old school Florida.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Joanne

Great!

10/10

Exceptional

10 Feb 2026

Lorne

Great rooms and staff accommodated us as we had three rooms. Made sure we had adjoining and the third nearby. Food at restaurant is very good and all services were efficient and friendly. If I had to say anything that they could improve on it would be a shorter wait time for the valet of the car when requesting it. Overall, a great property and highlyl recommend it.

Leisure Family

10/10

Exceptional

04 Feb 2026

Geoff

Great resort. Staff were excellent. Friendly and helpful.

Leisure Family

6/10

Pleasant

01 Feb 2026

Guillermo

Really nice hotel overall. The check-in process itself was fast and easy, which I appreciated. However, I didn’t like how the parking situation was handled during check-in. I had to leave the car near the lobby while I went inside, parked beside another unattended vehicle, so there wasn’t much room to position my car differently. My spouse and children were waiting in the vehicle. A member of the valet staff asked my wife to move the car, but she couldn’t at the moment because she was caring for our 6-month-old baby and 2-year-old. The valet then went ahead and moved the car himself. He was polite about it, but I don’t think anyone should move a vehicle while a family is still inside.

When we got to our room, we realized it wasn’t the room I had originally reserved. After bringing my family there, I had to go back to the lobby to request the correct room and then move my family and belongings to another room in a different tower.

I also parked the car myself, which was fine since I prefer not to use valet and like to park on my own. However, I ended up bringing all of the luggage to the room by myself because no one really offered to help. By the time someone finally did, I was on my last trip from the car to the room, so there wasn’t much left to carry.

The staff was always nice, but overall, this wasn’t the experience I was hoping for.

Leisure Family_with_children

10/10

Exceptional

31 Jan 2026

Room and grounds were beautiful . Friendly staff

Partner

10/10

Exceptional

28 Jan 2026

angel

great customer service

Partner

10/10

Exceptional

28 Jan 2026

Sylvia

Great buffet breakfast!! Lovely pool area, nice service and great location to Aventura Mall. Water park for kids looked great too.

6/10

Pleasant

26 Jan 2026

Sarah

The front desk staff attitude not even good as a coffee shop cashier, cold and arrogant!

room is bigger enough, however. Very old style and the amenities in the hotel are old, not cleaning enough.

Hotel main entrance looks great! Location is great! Just walk distance to the Aventura Mall.

Leisure Partner

10/10

Exceptional

26 Jan 2026

Art

Great experience!

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Makenzie

Very clean, friendly staff.

Leisure Family_with_children

10/10

Exceptional

18 Jan 2026

Shiran

Very , amazing experience

8/10

Excellent

18 Jan 2026

Kraig

I'm glad they let us checkin early so we can use the water park at peak weather.
The room didn't have a tv remote. Thr front desk had a new remote brought up.

Friends_and_family Family

6/10

Pleasant

17 Jan 2026

Leigh Anne

Facility was wonderful. Rooms and property amazing. Staff was average as a whole. Valet pick up room nearly 40 minutes. I would self park next time.

Business_and_leisure Family

10/10

Exceptional

05 Jan 2026

Dan

clean and friendly

Leisure Family

8/10

Excellent

05 Jan 2026

Marco

All great bur rooms dirty

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Brittany

The rooms are beautiful, staff attentive, and they overall ambiance is wonderful. Would stay again.

Friends_and_family Friends

10/10

Exceptional

03 Jan 2026

Keith

Perfect vacation stay

10/10

Exceptional

02 Jan 2026

Mark B

Very nice and fun as usual

2/10

Poor

01 Jan 2026

Erica

Our room was not ready until 6:35pm. Our check in was supposed to be at 4pm. We were terribly inconvenienced and could not keep our dinner reservations.

Leisure Family

4/10

Poor

01 Jan 2026

Jodi

Stayed at the Jw Dec 19-26

10/10

Exceptional

28 Dec 2025

Mona M

Great customer service

Leisure Family

10/10

Exceptional

28 Dec 2025

Nicole

Rooms were excellent. Beds were comfy. Lots of stuff to do for the kids.

Leisure Family_with_children

8/10

Excellent

26 Dec 2025

choudry gohar

Clean room.

4/10

Poor

26 Dec 2025

Paul

Insanely busy 10+ minute lineups to take the elevator up. Nice staff but place is a bit run down.

Would return just definitely not at holidays

2/10

Poor

25 Dec 2025

Janet

The service was not meeting expectation. Shower was broken. The manager was not helpful. It was late at night and we waited more than one hour and half to switch room.

Leisure Family

10/10

Exceptional

22 Dec 2025

Shifra

wonderful staff

Leisure Partner

10/10

Exceptional

22 Dec 2025

TEOFILO

El cuarto hermoso con vista al campo de golf!…. Precioso hotel… el desayuno excelente… el servicio muy bueno.. las albercas del parque acuatico fenomenales…. Definitivamente regresaria… vale la pena cada centavo… lo recomiendo mucho

10/10

Exceptional

09 Dec 2025

Kaitlyn

Great hotel

Leisure Family

10/10

Exceptional

07 Dec 2025

Zaid

Great resort! We go to it every year!

Leisure Family_with_children

2/10

Poor

05 Dec 2025

Tracy

We paid $5000+ for one week and got shafted with a view of a big palm tree right in our face.. we couldn’t even see the pool behind it. For that money we could have been in a corner suite oceanfront view in Aruba with a wrap around balcony. SKIP THIS RESORT. We escalated our concerns to the director Jasmine who was incredibly rude to my wife, and also the managing director of the hotel Raj who did nothing to help us. We feel like we got scammed. I sent photos of the room we paid for based on the picture online and compared it to the photo of the palm tree in our face and they said it was totally fair. What an absolute bait and switch.

There were numerous other complaints we had that I don’t have time to get into here, but one that I will call out was the bed mattress was totally old and lopsided on both sides. It felt like a pyramid that rose in the middle and both the left and right sides sloped off. It was impossible for my wife and I to get a good nights sleep. By the end of the trip we were absolutely exhausted from no sleep by that old, worn out mattress.

Another thing is that this was advertised as a smoke free property… it’s not. There is a full blown cigar bar right behind the lobby, people smoking Cigarettes in the outdoor hallways with ashtrays every 50 feet, and numerous times we smelled cigarettes at the pool. This was NOT what we expected for our 3 year old daughter.

We will not be returning to this hotel for our annual holiday trip. Terrible experience.

Friends_and_family Family

8/10

Excellent

03 Dec 2025

Rebecka

The hotel was beautiful as always and the room was incredible. However a lot has changed from the last time I stayed here and it came with a lot of confusion trying to get answers which left me a little dissatisfied. The first being that for birthdays, the hotel is able to send up balloons and chocolate covered strawberries. This time they said I needed to make a request 24hrs in advance and since I was staying only 1 night I didn’t have time. I picked this resort because of the nice things they do for people’s birthday and plus I did send a email saying it was my mom’s birthday. However the person I spoke with over the phone said yall didn’t have access to the frontdesk@jwmarriot email address and we were only able to receive some balloons. Which was very disappointing because the reason I picked this resort again as her one night staycation is because of how beautiful the resort is and the special things yall do for people’s birthdays. So it was a big let down. The second confusing thing was the rules for the driving rage. Usually the driving rage is complimentary with cubs and they allowed you to take a golf cart to the drive. We were even allow to go look around the golf course. The man sitting in the golf building when I was trying to get answers just argued me down that that never was a thing and that he’s been working there for 13 years and made it seem like I was lying about it. He was actually kinda rude and dismissive.

Friends_and_family Family

6/10

Pleasant

03 Dec 2025

Richard

Too many broken problems in our room. Broken balcony door handle, USB ports not working, blow dryer broken. But we endured.

6/10

Pleasant

02 Dec 2025

Priya

Room was excellent and the service was too.. I just wish there were more restaurants and more options to

2/10

Poor

01 Dec 2025

Crystal

When we checked in the receptionist was very pleasant and professional. They even upgraded our room to a junior suite because we were there for a birthday. That evening, we DoorDash food and we told that the pole downstairs, which is adults only 18 and up, was a 24 hour pool. At 9 o’clock we went to get into the pool and at 9:30 security told us it was not a 24 hour pool we had to get out. We got out and explained we were told it was 24 hours and security said well we’ll have to correct that with the front desk. The next morning we went to lay out by the pool and the pool attendant started harassing my niece about not being 18. She is actually 22 years old and had to provide ID which she did not wanna look at and kept telling her she had to leave because she was not 18. As a sidenote, there were children around the ages of nine sitting with their parents at the pool and they were not being harassed. The room that we were upgraded to face the golf course where we heard golf carts and laundry carts moving outside our window all night long. I got a phone call and had to go out into the hallway and did not have time to find my key because I needed privacy and the phone call was important so I propped the door open. Security then came by and told us that it was against their policy for us to have a door propped open, and I had to go in and find my key. I was never provided a list of what I was and was not allowed to do in the confines of my own room or in the hallways. Worst trip

Leisure Family

10/10

Exceptional

30 Nov 2025

Bonnie

Perfect 3-day vacation for a mom and two young kids (mine are 7 and 5). Florida Thanksgiving weather is hard to beat, and Turnberry had a great November deal that made the trip a no-brainer. The entire getaway was effortless, relaxing, and exactly what we needed. I would recommend this resort in any season.

We came specifically for Tidal Cove, and it did not disappoint. The size is perfect — not too big, not too small — and the kids were entertained nonstop. The staff throughout the waterpark and resort were exceptional: friendly, attentive, and great with families.

Our room (a King Resort View) was ideal for the three of us. Fresh, modern, spacious, and perfectly comfortable. Plenty of room to relax after long days in the sun.

We didn’t dine on property or golf this trip, but everything we saw looked beautiful and well-kept. Next time we’ll make space for those.

Overall, Turnberry delivered a stress-free, sun-filled, memory-making getaway. We’d come back in a heartbeat.

Leisure Family_with_children

2/10

Poor

29 Nov 2025

richard derek

Not really reviewable as had a very unfortunate experience due to power cut leading to no Internet and no air-conditioning- which took a long time to resolve. We no received no housekeeping during the stay and nobody was able to come and make up the beds or clean the room which I found quite preposterous considering the calibre of Hotel. Was unable to eat breakfast as queues were too long so ended up going to the Starbucks on site. Spoke to management and ended up with a full refund aftwt 2 mi yes of back and forth. had we not have had all these unfortunate incidents its a great hotel for the kids with the waterpark, but regrettably that was not the case.

Leisure Family_with_children

10/10

Exceptional

28 Nov 2025

Jessica

Would recommend

Leisure Family_with_children

8/10

Excellent

23 Nov 2025

Stuart

Great property. Service needs improvement. No housekeeping was provided.

Partner

8/10

Excellent

22 Nov 2025

MAX

Staff was very nice.

10/10

Exceptional

11 Nov 2025

Alyssa

The hotel was wonderful and all ages loved the water park

Friends_and_family Family

8/10

Excellent

09 Nov 2025

Elizabeth

The hotel is beautiful. The staff is extremely friendly. My only complaint is for the price you pay for the rooms. I should not be able to hear the people on either side of me loud and clear. I could not sleep for two nights because all I heard was conversations and other things happening in the room on both sides of me. Even occurred late into the night. I did reach out to the staff at the front desk to let them know, but there was nothing they could really do about it. The room is nice, but again it’s not quiet even if the people next to you are having a conversation and the other room it’s as loud and clear as if they were in the same room as you.

Friends_and_family Family

8/10

Excellent

06 Nov 2025

Caryn O

Yes yes and yes

10/10

Exceptional

02 Nov 2025

Felipe

They organized great activities for the kids - had them entertained all day!

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Gerald

Very nice place. Pleasant staff

8/10

Excellent

28 Oct 2025

Samuel

Good sized rooms, really comfortable bed and includes free access to the waterpark.

Leisure Family

10/10

Exceptional

23 Oct 2025

Priscilla

Amazing as always!

10/10

Exceptional

22 Oct 2025

Patrick

Exceeded all expectations...will be back again soon!

10/10

Exceptional

14 Oct 2025

Julieta

Dimitri the bell hop was exceptional. Very friendly and super helpful.

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Sanchez

Nice place

10/10

Exceptional

13 Oct 2025

Anderson

Love this! My kids really enjoyed themselves

Leisure Family

6/10

Pleasant

12 Oct 2025

MARCO

Our check- in was delayed by an hour the staff was extremely courteous and accommodating by waving resort fees and valet fee but that wasn't the end of it...after spending the night we woke up to ants all over the table in our room, the room service table had yet to be picked up in the morning. Which is why my review leaves me at 3 stars, the property is beautiful and the staff is extremely attentive... the ants not good!

Leisure Family

8/10

Excellent

12 Oct 2025

Jennifer

Overall stay was enjoyable. The facilities and staff were great and the room sizable with a pretty view.The room service meals were good but the breakfast buffet at Corsair was very much under par; majority of the staples were empty the whole time. Not worth the $39. Also, found it odd that exactly at 11 when the buffet was over, it was announced to people to get what they wanted because they were closing (there was no food left) even though they had just been seated. The manager handled our concerns well and offered to comp our breakfast which we declined. We didn't use the water park because of the weather but it looked beautiful. Valet staff was fabulous and even remembered our name.

Partner

2/10

Poor

11 Oct 2025

Alfredo

Terrible checkin experience after waiting for hours the room was not ready and they solved towards the hotel convenience downgrading the room type. Unbelievebable experience. Paying for an upgrade and receiving a downgrande. Very hard to return to this property, shame!!

Leisure Family_with_children

6/10

Pleasant

10 Oct 2025

Gabriel

1/2 pool was close due to filters issues and my suite has mold on outside areas and also a roach came from outside.

Leisure Family

10/10

Exceptional

09 Oct 2025

Kimberly

From the moment we arrived, the service was absolutely top-notch. Every staff member we encountered was warm, welcoming, and genuinely eager to make our stay enjoyable. It’s rare to find such consistently friendly service across the board, and it truly made a difference.
The room was spotless—immaculately clean with fresh linens, a well-maintained bathroom, and thoughtful touches that made it feel like a home away from home. The grounds were equally pristine, with beautifully landscaped gardens and walkways that were a pleasure to stroll through.
And the pool area? Simply amazing. It was the highlight of our stay! Crystal-clear water, plenty of comfortable loungers, shaded areas, and a relaxing ambiance that made it perfect for both families and couples. Whether you wanted to swim, sunbathe, or just unwind with a drink, the pool area had it all.
We can’t wait to come back. Highly recommend this hotel to anyone looking for a clean, friendly, and relaxing getaway!

Leisure Family_with_children

6/10

Pleasant

09 Oct 2025

Megin

CALL BEFORE BOOKING!

The hotel is beautiful and the staff wonderful!
My only complaint is that 4/5 of the main pool at Tidal was closed due to bad filtration so even the small area that was open was cloudy and of course crowded since there was nowhere else to be! The pool was the sole reason I chose this hotel for my daughters birthday trip so that was a huge disappointment and the pool manager mentioned it has been like this for several weeks so they know but are not making note of it for future guests to make informed decisions. I would have chose a different location until it was fixed had I been informed so please call before booking!

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Paris

My kids and I love the water park access that comes with this beautiful 5 star hotel. A must stay during the summer days.

Leisure Family_with_children

10/10

Exceptional

02 Oct 2025

Michael

Loved every moment in that lazy river !! <3

Leisure Partner

10/10

Exceptional

29 Sep 2025

Carlos

Excellent property! It’s one of our favorites!

Leisure Family_with_children

10/10

Exceptional

27 Sep 2025

Tania

Very family friendly , great service

Leisure Family_with_children

10/10

Exceptional

23 Sep 2025

Stephen

Clean room, great restaurant and great pool area.

Leisure Friends

10/10

Exceptional

22 Sep 2025

Christopher

Nice hotel

Leisure

6/10

Pleasant

22 Sep 2025

Tamara

We always appreciate how hard the staff works and how outgoing they are. The rooms smell and the closets make your clothes smell old and musty. The carpet needs deep cleaning and the rooms freshened.

Leisure Family

10/10

Exceptional

21 Sep 2025

Lazara

I love the resorts

Business_and_leisure Family_with_children

10/10

Exceptional

21 Sep 2025

Leonor

The Waterpark near by, the rooms are clean

Business_and_leisure Family_with_children

10/10

Exceptional

19 Sep 2025

San

Location is perfect. Staff very friendly and professional. Room view awesome!

Leisure Partner

8/10

Excellent

14 Sep 2025

natalie

Hotel was very nice. Room very clean. I was very disappointed for the amount of money I paid that the main pool was broken and was not allowed into all weekend. That pool is in the center of the water area and best to able to see kids going back and forward.

Leisure Family_with_children

10/10

Exceptional

14 Sep 2025

Yolayci

Best ever

10/10

Exceptional

10 Sep 2025

Samantha

Pool and Slides

Business_and_leisure

10/10

Exceptional

08 Sep 2025

Leanne

I truly felt like a Queen!

From check-in to check-out, everything was amazing. I was upgraded and my goodness my room was to die for. Room service was fantastic, delicious and fast, and I was even allowed to stay in my room past normal checkout time. Overall it was an amazing birthday at the Turnberry, I highly recommend this to anyone needing to treat themselves.

Self

10/10

Exceptional

03 Sep 2025

Ocier

Good

6/10

Pleasant

02 Sep 2025

Kevin

Property is nice, but overly congested with not enough front desk staff. Long waits to talk to the front desk. Self parking is a nightmare.

Leisure Partner

10/10

Exceptional

02 Sep 2025

Gary Simon

The hotel is great for families with kids and has an amazing pool area.

Leisure Family

10/10

Exceptional

01 Sep 2025

David

Noce

6/10

Pleasant

01 Sep 2025

Jennifer

Beautiful Golf Course and loved the pools and nearby shopping. Only issue we had was a few people thinking that the adults only pool area didn’t apply to them. Even management had a hard time resolving the issue.

Business_and_leisure Family

10/10

Exceptional

31 Aug 2025

Franklin

We arrived to the property around 11am. Our room wasn’t ready but we knew it would be ready around 4pm. They did give our family access to the tidal cove water park. Which was awesome for the kids. Around 2pm we got our room. We must say super nice room and bathroom. Alway content everytime we stayed at this hotel. For sure coming back because our kids love the room and especially the water park amenities. Also the staff is super helpful and friendly.

Leisure Family_with_children

2/10

Poor

30 Aug 2025

ALMA

I enjoyed my stay at this resort but was very upset that they charged more for parking than they should have. I was there 6 days and I received a statement print out showing how much I was charged at check out but when I looked at my statement they added an additional day. I reached out to them and provided proof but the lady I was in contact with never responded again. Very disappointed that you would ruin someone’s experience over $45. You have no right charging me for an extra day of parking when I was not at your resort or parking garage!!!

Leisure Family_with_children

6/10

Pleasant

26 Aug 2025

Latanya

They should take the miini bars out out of the rooms,because they’re charging people for things that weren’t even used

Leisure Family_with_children

8/10

Excellent

25 Aug 2025

Daylin

We had a great time, I only gave 4 stars because of the abusive prices, but in general everything was perfect.

Friends_and_family Family

10/10

Exceptional

24 Aug 2025

Arielle

The best staycation ever .I brought my son there to celebrate his birthday he loved it ..We definitely coming back ..The staff made me feel at home

Family_with_children

10/10

Exceptional

23 Aug 2025

Janaina

Just a beautiful place!

Leisure Family

6/10

Pleasant

23 Aug 2025

Marcus

Attitude was cold at check in

10/10

Exceptional

22 Aug 2025

Patricia

Adult only pool

Business Self

8/10

Excellent

22 Aug 2025

Gedion

Nice place for kids, property needs little upgrades…overall it was very pleasant experience

Leisure Family_with_children

10/10

Exceptional

22 Aug 2025

John

This resort is truly AmaZing. I extended my stay by 3 days

10/10

Exceptional

20 Aug 2025

Jennifer

Jackie at check in with as amazing and very accommodating.

I was very grateful with Evans from security as he helped me retrieve my phone.

I’m always pleased with the service at this resort.

Leisure Family_with_children

10/10

Exceptional

18 Aug 2025

Jennifer T

Loved this place and can’t wait to go back!!

10/10

Exceptional

18 Aug 2025

Melinda

food was a bit expensive but was good.

Leisure Family_with_children