Ocean Reserve Oceanview Sunny Isles Luxury Condos

United States , Miami Area - FL
Sunny Isles Beach, 19370 Collins Avenue
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50 reviews shown

2/10

Poor

07 Apr 2025

Paloma Fernandez

The property was under full exterior construction, which was not disclosed beforehand. The images shown in the listing do not reflect reality at all. Windows were covered with plastic bags, and the interior was poorly maintained with heavily stained carpets. The check-in process was unnecessarily complicated. Requiring ID and credit card online before traveling, I wasn't given the exact building or unit number until I arrived at the location. I had to spend quite a few minutes on the phone before finally receiving the information about the building entrance and the unit number.

Self

6/10

Pleasant

02 Feb 2025

jacques

Weekend in Sunny Isles

The Location is amazing. Other then that the bedroom was very old condition. Carpet dirty with stains. The living room and kitchen were in bare able condition.

Friends_and_family Family

10/10

Exceptional

11 Dec 2024

latoya

Nice

2/10

Poor

15 Apr 2024

Yuri

Disgusting place

Filthy. Not cleaned from previous guests. Hair on the bed. Stains on the sheets. Dust everywhere. Dirty carpets. FILTH!

Partner

6/10

Pleasant

25 Mar 2024

Cherrise

Not Sure that we would return

Overall, we are not sure that we would return or trust our hard-earned money with this rental agency. The check-in experience was very disheartening; the unit was not ready due to maintenance work that resulted in the shower/tub not being usable until the next day. The assigned EroRentals Welcome Ambassador promised us that we would receive a one-night refund if we decided to check in, but the refund never materialized. We paid for a 6-night stay and the 1-night refund never posted to our credit card by EroRentals or Hotel.com.
When my husband and I went to the unit, a handwritten note was posted to the outside door of the unit – “Do not use the shower until tomorrow. Wet cement”. Once inside, it was even more discouraging to see the complete mess left in the bathroom; the entire main bathroom was not usable, unclean, and debris was everywhere (pictures attached). We went out for dinner and upon returning, we were surprised to find the unit door wide open and people inside cleaning the bathroom; a man kept apologizing to my husband.
The next morning, we were given the "okay" to start using the shower only to discover the shower hose broken and streaming water down the tiles. The bedroom carpet was badly stained. We never met the Welcome Ambassador in-person nor received a tour of the property as indicated in the check-in instructions provided; our communications was by text and cell phone. By trial-and-error, we got acclimated to the property amenities and access fob.

Partner

8/10

Excellent

08 Dec 2023

latoya

Management is hard to get a hold of if you have a problem but overall condo was clean stay was peaceful

2/10

Poor

17 Oct 2023

Haim

The putdifrent picture in orbit’s Take your money when you see the place very bad

8/10

Excellent

12 Oct 2023

Neidi

The communication with the property managers was poor. I did not receive the door code until after 10PM when I arrived and had to ask. The building reception tried to call an no one answered the phone.

Leisure Family

4/10

Poor

04 Jul 2023

Douglas

😔

The air conditioning does not work properly the heat what is locked by day in the condominium affects at night and when you want to regulate the temperature does not work, the wifi also had problem in the time what we were my family questioned me about the conditions that the ...

Friends_and_family Family

10/10

Exceptional

09 May 2023

Edwin

The property was in good condition. It could have been a little more updated, but I felt comfortable and was happy with the cleanliness of the room.

Business Self

8/10

Excellent

04 Mar 2023

Pam

Good well located

4/10

Poor

06 Jul 2022

Vera

Check in took a long time . The apartment was dirty , refrigerator , toilets weren’t working properly. No water for a whole day I couldn’t do anything . To get in contact with the property or owner was very difficult . No cleaning service during my stay . I do not recommend it.

Business_and_leisure Family_with_children

8/10

Excellent

07 Mar 2021

Julie

Parking is not easy but overall a nice place to stay.

Business

4/10

Poor

27 Feb 2019

Verified traveler

there were hidden fees like crazy. they tell you every additional fee you need to pay after the fact the first purchase of the room was made. no communication between resorts and owners of room. some rooms don’t come with free parking, we had to do valet parking every night but the parking lot for valet was 100 feet from the front. i could have parked it myself for less money, also needed a deposit to be able to play billiards $100. never going back again !!!!!

Friends_and_family Family

2/10

Poor

30 Dec 2018

Verified traveler

I never checked in they tried robbing me with all these insane junk fees and refused to cancel the reservation minutes later

Friends_and_family Family

2/10

Poor

29 Oct 2018

Verified traveler

Rude and aggressive staff. By far the worse experience

8/10

Excellent

22 Aug 2018

Tati

The suite was comfortable and had everything we need it
The staff was very friendly. The pool site was excellent and my kids enjoyed it very much. Overall we it was a pleasant stay at this condo apartment. We would definitely stay there again

6/10

Pleasant

12 Aug 2018

Daniel

We get late at the property and the guys in door doesn’t know anything about how we can get in , the ask for the code I never get the code u til almost 1230 am , after that everything is ok

10/10

Exceptional

10 Aug 2018

Jacob

Great Choice

the accommodations were better than expected

Friends

8/10

Excellent

04 Aug 2018

Scott

carefree and relaxing

the check-in process was very simple and the landlord was quick with answers to questions or solving minor problems. I spent three nights here with my two children and we had a great time. the only drawback was the beach is across a major street and there is no close touristy places to walk to and enjoy. we had a rental car and drove to many places. there is a really nice mall near by Aventura mall. Overall I would book this trip again and recommend it to friends.

Family

6/10

Pleasant

29 Jul 2018

Erwin

Amenities were appropriate and clean. There is no room service included. Valet parking is separate from the hotel.

4/10

Poor

25 May 2018

Verified traveler

I wasnt pleased with the property i expected more what a dusappointment

2/10

Poor

27 Feb 2018

Terrible Nigh in Sunny Isle

after a prepaid reservation thought Expedia I arrived to this place after a long fly at 11:30 pm with a pass code I try It and did not work , we try to contact their 24 hours Customer service number and nobody answer for 2 hours meanwhile its 2:am and I'm out on street without a hotel to sleep , I contact Expedia and they try to reach this condo customer service for 2 hours without any luck , them I call a friend a 4am and he allow me to crash at his place , next morning I call Expedia again and they advise me to go back with a new code , we try many times with 3 differents codes with not results them after 2 hours trying different acces codes , I open the place with my surprise that someone was sleeping there already , again they ask me to talk with their management without any results . I don't recommended this place to anybody because they are irresponsible, they were rude and the place is ugly and dated , those guys really ruin my complete weekend , because at 4 pm Saturday I have to get a hotel paying primiun price .

4/10

Poor

26 Nov 2017

Carl

The nightmare

The check in took 11/2 hours, the room was very small, the door was hard to close and it only had a dead bolt on it to keep the door secure.

Family

4/10

Poor

27 Aug 2017

Verified traveler

Not pleased

Not to friendly to guest that are not Latin. Not polite or friendly, asked for room service, just walked in unannounced and never came back again.

Family

10/10

Exceptional

14 Aug 2017

Very nice hotel , closed to the beach !,

I am the first time love this hotel , over expect my thing , though the price is high but good for over all . Everything is work well above average . Love to come back again when I have chance .

8/10

Excellent

05 Jul 2017

Marca

Great Condo for a Great Get a Way

This was a great condo. It was very clear and modern. The listing states it can sleep up to 5 but it actually can sleep much much more. Either way it's child friendly place with a child bed and everything. The condo is centrally located in a beach semi downtown area. It comes with a parking space in the garage or valet parking. Neighbors were quite and we always got a restful sleep every night. I would stay here again and highly recommend!

Family

6/10

Pleasant

27 May 2017

Verified traveler

It was fair

6/10

Pleasant

08 May 2017

Nelson

Close to the beach

When I first got there had to go to the office which was five minutes away for my deposit I did not want to check in online and put my credit card out there like that. The lady that was there didn't even say hello, how are you doing, how was your day. It was like she was having a bad day or something. It almost felt like I was actually bothering her. I didn't feel welcome. Only reason I'm putting three stars the stars are actually for that unit that we stayed in it was nice quiet comfortable but the sofas was very dirty and had damage on all corners of the sofa especially the AC vent in the bathroom had so much dust I mean it was like It had a pound of dust in it, I'm not kidding. I did send pictures to them to show them about the sofas because I did not want to get charged for any damages or stuff like that from the $500 deposit that I gave them. Only protecting myself. You would think that someone will go upstairs with you when you check-in and show you the unit to make sure everything is OK but that didn't even happen we had to go upstairs to get the key which are wristbands not keys come back down stairs to check in didn't make sense to me. The only one that greeted us was a guy with a white shirt I think he was the manager and like I said the only one that said have a great stay. And the other thing I like They had a lot of security guards there which I really liked. Needs to improve customer service Make your yes feel more welcome and this will be a nice Con

10/10

Exceptional

02 May 2017

love the View

Great view clean apartment

I had a great experience from the minute I arrived to the building to the last minute I left the apartment, the agency lady was texting and calling me to make sure everything is oky with me and if there is anything I need to while my stay... I loved the apt with the gorgeous view loved the people . I will definitely recommend everybody to go there

8/10

Excellent

25 Mar 2017

Stephanie

Stay @ condo

It was a good stay only thing they rush you out in the morning for Check out, my check out was @11am and house keeping wash banging on the door @10:30am

Partner

6/10

Pleasant

23 Mar 2017

jonathan

Great service from Hotels.com, property owners ok

Cleanliness and Comfort was adequate. Made the best of a non-cancellable non-refundable situation. There was some tough spots between hotel management/condo owners as things weren't always in sync. Great service from Hotels.com though, nothing negative against them.

Family

2/10

Poor

16 Mar 2017

Not Convenient for Business travel

This was in logistical nightmare. All aspects of my stay were overly complex, and far too inconvenient for business travel. First off you are staying in someone's apartment. There are no amenities, and while the apartment itself was clean and nice, entire experience was awful. The parking situation is complex, the check in experience was awful, and there is contrstruction in a nearby property that went on until 3am.

10/10

Exceptional

02 Mar 2017

Verified traveler

Clean place close to beach.

Clean and nice place to stay at sunny isles beach. Beach view room is comfortable and in close proximity to beach and restaurants. I will be back to this place.

2/10

Poor

03 Feb 2017

chris

So filthy we left i want my $ back!

Filthy! Stinky! Feces on bathroom wall! Left after making list of 15 cleanliness problems. Trying to get money back from Expedia for room and EroRentals for charge to the credit card they took on check in. EroRentals said it was a hold. Bank said they took the money.

2/10

Poor

12 Jan 2017

Traveler

Disappointing

The furnace in the room did not work. We ended up having to turn the oven on to heat the room. I called the owner and she said she would call me back to let me know if the repairman could come that night. She never called. The repairman came the next day and could not get it working. Two very cold nights. In the bedroom, some of the curtain blind strips were missing so you there was no way to cover the windows for privacy or to block the light. The check in process is shady. The paperwork says if asked to say you are a guest of the owner. You have to scan your license and credit card and upload them to their website before they will send you check in instructions and a key code. The door has a key code box. I wonder how often the code is changed. There is no daily cleaning service. I booked this on Orbitz.

2/10

Poor

07 Dec 2016

Alex

Y need to do a lote chenges for people to stay

Very bad.

8/10

Excellent

05 Dec 2016

Jim

Convenient. Nice views. Comfortable and affordabl

Located in a nice, safe area. Staff is courteous and helpful. Spacious rooms. Nice balcony views of Atlantic and Intracoastal.

4/10

Poor

28 Nov 2016

Hidden fees

Nice room.

What they don't tell you in "fine print" is their advertised price ($79.00 per day) also includes $24.00 per person and other hidden fees. After I booked this room thinking it would be under $100, it cost me $260.00 for one night. Plus, they took $500 for a deposit. I would not recommend this place to anyone.

10/10

Exceptional

21 Oct 2016

Jocelyn

Beautiful apartment, great view

I stayed in the 1 bedroom oceanview. It was beautiful. Everything was clean and very nicely furnished. They had everything we needed to make it feel like home all we had to buy was food. The view was great and we were right across the street from the beach and a few minutes from the mall. The Erorentals staff was super helpful and personally called to make sure I had all the info I needed to have a smooth check in. They even let us get a late checkout without an additional charge. Overall it was a great stay

10/10

Exceptional

14 Oct 2016

Jiaxian

they are ahead of hotels in customer service..

booked the Ocean View 3 Bedroom Condo by EroRentals at this property it was a privately owned unit but we decided to give it a shot because the price was cute for a 3 beds plus a wonderful location. SOMETHING AMAZING i've never had before happened when i got a text on my phone from the management addressing me by name and welcoming us to the unit and on top of that asking if we need anything! i dont think this was a robot because i texted back out of curiosity and they responded immediately LOL..when i got in the unit there was more than enough space for us with different beddings in each room which was very flexible for a group of people. there was also a full kitchen. i was kinda worried cuz the reviews said some had a dirty room but mine was very nice and neat. and i got another text later asking if i needed anything and how i would rate my stay etc...i mean it's not a hotel but it has everything..the gym the pool and walking distance from the beach..the only thing tho is the wifi went down and i called EroRentals and one of them SHOWED UP AT MY DOOR WITHIN AN HOUR!!! she was friendly and helpful and showed me the extra linens in the closet and everything... wasnt expecting much bc we had our plans and just needed a place to stay but it turned out that it all went beyond my expectation.

2/10

Poor

09 Oct 2016

Neal

The advertising was deceptive, it was not beach fr

Terrible Experience! Staff friendly, but not very helpful! Parking was terrible! And tried to take my deposit for turning the key in at the front desk, rather than in the unit!, Even there were no directives given! Toilet inn the unit didn't wish! Don't book there!

2/10

Poor

11 Sep 2016

akbar

never try to book again in this property

Erorental agent responsible for rental is terrible and troublesome agent

Family

2/10

Poor

29 Jul 2016

Eleana

This is not a "hotel"

After I complete the online payment and booking and received confirmation "no need to call or confirm!" from Travelocity, I drove from Orlando to Miami and had no access to my emails. When I get to the oceaview my surprise is that the guard at the front desk said that if I don't get a code from the property manager (who is not located in the building) I can't access the apartment, after a few calls I finally found out that the apartment is managed by a third party company which did not confirm the booking as they needed a copy of my credit card in order to provide the access code.
With a toddler and almost midnight I had not many options so I send the photo of my card via email and finally got access.

On the top of everything the unit was confirmed for one night instead of two and the following afternoon the other guests opened the apartment door (yes they gave them the same code). it was an awkward situation for both and at the end my family had to vacate the apartment and move to another place. I have to highlight the cleaner came at the same time we left around 5pm after the property manager found out the situation.

The unit and facilities are good, however my experience with management was pretty bad.

4/10

Poor

31 Jan 2016

David

Frustrated

This is not a hotel but condo unit rented against condo regulations
And as a result we were told not to go to the pool and use only side doors to enter

2/10

Poor

14 Jan 2016

Karli

Not what it seems CAREFUL!

This is not a hotel! We were told to access through a service elevator, to lie about the room we were staying at, advice not to go through reception and use a code to access room that could not be changed!!! Therefore, everyone could access the apartment! It was dirty, towels with holes, dishes were not clean. I believe someone unauthorised to rent the condo gave access to the place. Terrible experience, of course we had no were else to go so we used the reception and did not used service elevator as advice and did let them know our correct room number. Expedia should look into carefully before listing these places! I have complaint, was told to receive an answer in 24 hrs., never did. Hope at least someone may be able to read this and avoid going to this place. Expedia did not answer or gave me refund. Total Desaster!

4/10

Poor

10 Sep 2023

sandra

Este condominio en la playa tiene reglas muy estrictas. Jamás te sentirás de vacaciones allí. Mi experiencia fue terrible. Apto 307 no tenia luz en la cocina y la puerta al balcón no abre. Me fui a pasar solo una noche porque nos gusta levantarnos temprano y sentarnos en el balcón a tomar un café disfrutando el aire del Mar, eso no pude hacerlo. Llame a las personas correspondientes y solo se ocuparon de hacerme video llamada para no resolver nada en lugar de mandar a alguien para que lo arregle. El sábado en la tarde fuimos a la playa y tuvimos que salir corriendo porque comenzó una tormenta, cuando llegue al edificio la muchacha en la recepción nos obligó a salir y dar la vuelta por detrás porque no puedes entrar mojado, jamás vi semejante cosa en un hotel. Aún estaba lloviendo muchísimo y ella nos hizo dar la vuelta. Y para terminar algo peor aún, en esa propiedad te cobran un fee de 40 dólares por darte una manilla( que es gratis en cualquier hotel) y un control remoto para abrir el garaje y las puertas del edificio. Es algo que jamás vi en ningún lugar. No recomiendo este lugar.

2/10

Poor

10 Aug 2021

Verified traveler

La verda no es nada de lo que dicen y tube que pagar por niño por que un niño de 8 años es como un adulto por las leyes de establecimiento

10/10

Exceptional

02 Oct 2019

Excellent location. On the negative side, no towels were provided for the pool, and the receptionists need more training to answer questions in general. There is nobody to ask if u have any problem during your stay.

Leisure Friends

2/10

Poor

02 Jan 2019

Takako

オススメしません

夜９時にチェックインしたのに、前の人のレイトチェックアウトで部屋の掃除終わっておらず困った。水道の栓も止められていめトイレが流れず
初日はシャワーも浴びれずトイレも出来ず、途方に暮れた。
やっと水道の栓を空けてもらい、シャワー浴びようと蛇口をひねったら、蛇口が壊れていて、思い切り押し回さないとお湯が出ない。水圧も無い。シーツがシワクチャだったベッドがある。ソファベッドとエキストラベッドのシーツが汚かった
フロントはに聞いても対応できない事が多く、不動産屋を通してオーナーと連絡する形

Family