Name: The Altair Bay Harbor Hotel
Address: 9540 West Bay Harbor Drive, Miami, 33154, US

The Altair Bay Harbor Hotel

Miami Area - FL · United States

9540 West Bay Harbor DriveView location

100 reviews shown

10/10

Exceptional

27 Jul 2026

Erika

We went for a family visit, we had a great time, all staff was friendly, respectful and very helpful, everything was clean. We definitely will come back.

2/10

Poor

27 Jul 2026

Yaniv

Neglected and not well maintained. Staff was a bit impatient and raising voice etc.

10/10

Exceptional

26 Jul 2026

morris

Magnificant

6/10

Pleasant

08 Jul 2026

Deborah

My husband and I stayed here for 2 nights, and paid the premium for a large corner suite with a balcony and water view. The bed was comfortable, but the living room and balcony furniture need to be updated. The bathroom was not very comfortable (half sized sink with very limited counter space) and very limited amenities.
Although there was a full sized fridge with an icemaker, a k-cup machine, a mini-bar with wine, mini bottles and snacks, and a dining table, the cabinets were completely empty. After walking downstairs to request a couple of glasses, we were told to call from our room to make this request. So, almost an hour later, 2 glasses arrived. There were no dishes, utensils, k-cups, or anything else in the “kitchen” during our stay.
Breakfast was included with our stay, but was minimal and there was no friendly service of any kind. Although the dining area was almost empty, we were told not to sit in the area where tables for 4 were located because there were only 2 of us.
The only 2 areas where we were treated with courtesy were at the valet station and the front desk representative on the morning we checked out. We gave this hotel a try based on the convenient location and the attractive pictures online. Needless to say, we were disappointed and won’t stay there again.

Family

10/10

Exceptional

06 Jul 2026

Uri

Super accommodating and centrally located

Partner

2/10

Poor

05 Jul 2026

Benjamin Daniel

The hallways had a moldy smell and no air conditioning. It made our room smell bad as well.

The rooms were missing coffee machines, bathrobes, privacy card for housekeeping, laundry bags.

The hotel advertises a restaurant but did not offer lunch on Friday. We bought an extra package for the Friday night dinner and were not pleased with the service and quality of the food for what was advertised.

The website mentions and airport shuttle service which we called and emailed about 4 times and were promised to be prioritized and put in touch with the driver when we landed - only to hear when we landed that the service does not exist anymore.

The beach access listed on the website was incorrect, we elected to walk there instead of their shuttle and were left confused and 300 addresses early.

The pool closes down at 11 with no signage about closing or opening hours. When we asked the service about the closing hours the front desk told us we should assume it closes.

The elevator permit was expired 12 months prior to our visit and made rattling noises.

Family

2/10

Poor

03 Jul 2026

Ozan

Bad check in experience

Self

6/10

Pleasant

02 Jul 2026

Paul

Smells like mildew and mold and dampness and pool hours are weird

Partner

10/10

Exceptional

26 Jun 2026

Yosef Iosif

it was an amazing experience

Partner

8/10

Excellent

21 Jun 2026

Raphie

Overall good experience.
Service could be improved.
My room wasn’t cleaned until I physically spoke to cleaning people and than they didn’t replenish the coffee station.
Elevator had a poor smell

Family_with_children

10/10

Exceptional

15 Jun 2026

Baila

We had the most amazing time at Altair ! The staff was incredibly kind, caring, and accommodating. They even held our luggage when we arrived early and after checkout, which was so helpful. The shuttle to the beach was always comfortable and punctual. Anything we needed, they had, and everyone on the staff was so welcoming and helpful.

The breakfast was amazing, and we truly enjoyed every moment of our stay. We are already looking forward to coming back and would highly recommend Altair to anyone visiting the area!

Friends

10/10

Exceptional

15 Jun 2026

Gerald

Room carpet was bit worn. No grab bar in shower was surprised . Room service would come later in afternoon normally am service is preferred.
Pool was magnificent and enjoyable. Staff were generally very helpful.

Partner

10/10

Exceptional

14 Jun 2026

Temima

We had a great stay at the Altair! The separate swimming hours, complete with a women's aqua-aerobics class, kosher breakfast, and details down to the negel vasser cup and wig head in the room, were pleasantly surprising and so useful! The hotel offered kayaks free of charge, and shuttles on the hour to and from the beach. They provided chairs, umbrella, and cold water, too. The staff was very accommodating and fixed any issues right away. They offer half price drinks on the rooftop pool daily, and they held our luggage for us on our first and last day between our flights and check-in/out. 13 minute walk from Mamala, and 17 minutes from Harding! The shuttle also drops off at Harding, which saved us Ubers! They also upgraded our room for no charge when we arrived. All in all, we were super satisfied and pleasantly surprised by everything the Altair offered. Thank you!

Friends

8/10

Excellent

14 Jun 2026

Lara Ann

Hotel was great. Restaurant is managed by an external vendor - not as friendly as main hotel staff and breakfast only opens at 8.30 which was not helpful as a business traveller.

Partner

10/10

Exceptional

10 Jun 2026

Ari

Great

10/10

Exceptional

08 Jun 2026

Mukhammadjon

Good

4/10

Poor

01 Jun 2026

Ezekiel

We stayed in a room with a pull-out couch, but the couch was so uncomfortable that nobody could sleep on it. When we pulled it out and prepared the sleeping area, we discovered a dead cockroach on the bed. As a result, our family ended up sleeping together in the main bed.

The room itself appeared poorly maintained. The wallpaper was peeling off the walls, and there were several maintenance issues in the bathroom. The shower temperature was difficult to control because the handle was loose and would slip downward, causing the water to become extremely hot. We had to hold the handle in place while showering. In addition, water leaked out of the shower despite using the curtain properly, leaving the carpet outside the bathroom wet.

We were also concerned about safety. The nightstand next to the bed had very sharp edges. My 2-year-old fell off the bed and nearly struck her eye on the corner, which could have resulted in a serious injury.

The most disappointing part of our stay occurred at checkout. I requested a receipt and noticed that I had been charged $38 per night for valet parking, even though we never used valet service. When I asked the front desk to remove the charge, I was told they would need to \"check the cameras\" to verify that I had not parked there. I found this response insulting, rude, and unprofessional. Guests should not be treated as though they are being dishonest when disputing an obviously incorrect charge.

Overall, the hotel did not meet my standards.

Family_with_children

2/10

Poor

30 May 2026

Alejandro

El servicio de piscina cerró antes de tiempo y decidí cancelar la reserva. Los trabajadores d lobby dijeron hacer un reembolso y hace una semana no me llegado. El servicio pésimo

Friends

8/10

Excellent

29 May 2026

Alon

Overall great place great location
Pool is amazing clean rooms

Partner

10/10

Exceptional

28 May 2026

Kelcie

The stay was wonderful. Our view was fantastic and the staff were very helpful.

Partner

10/10

Exceptional

27 May 2026

Lucila

Very impressed by this hotel, we had a wonderful time! Breakfast was great, nice swimming pool, shuttle to the beach, close to shops and restaurants.

10/10

Exceptional

07 May 2026

Vera

Best kosher couples vacation spot in FL.

10/10

Exceptional

06 May 2026

Valerie

Excellent

Business Family_with_children

10/10

Exceptional

05 May 2026

Shneior

Excellent

10/10

Exceptional

04 May 2026

Sally

Beautiful area!

Partner

10/10

Exceptional

30 Apr 2026

Stephanie

Best home away from home.

Friends_and_family Family

8/10

Excellent

15 Mar 2026

David

All was very good until you get hit with lots of property fees and taxes.
A lot of money per day.

10/10

Exceptional

11 Mar 2026

RIVKA

The room was very clean and modern, refrigerator and coffee, all the areas were amazing. Breakfast was delicious.

Self

10/10

Exceptional

09 Mar 2026

Elie

Everything was great

Partner

2/10

Poor

25 Feb 2026

Sara

It was dirty, noisy and will not stay there again.

Partner

2/10

Poor

19 Feb 2026

Selwyn

Room did not have adequate Hanging Space, shelves, draws for two people.
front desk staff were mostly disinterested and though promised to do something mostly doing-id not deliver.
One day our room was not cleaned at all. Another day room was not cleaned by 4 pm. Hade to beg to get it cleaned.
Wanted to discuss with manager but was not given the opportunity.

Partner

10/10

Exceptional

19 Feb 2026

David

The room was nice and the location was great. No complaints.

10/10

Exceptional

10 Feb 2026

Rivka

Everything was really nice! The rooms were clean, the food was delicious, and the staff were patient and kind. The only thing I would say as a downside is that there was no plastic bottled water.

Leisure Friends

10/10

Exceptional

06 Feb 2026

Chana

great place,cant wait to go again fab commodoties and service great staff only a few comments i recieved balcony towards the city not the side as ordered also the coffee glasses werent so clean and they should offer extension of stay for 75 i didnt know about it

Leisure Family

10/10

Exceptional

19 Jan 2026

MOSHE

We had a very pleasant stay, clean rooms,

10/10

Exceptional

08 Jan 2026

LISETTE

Great service! Great amenities! We loved it!

6/10

Pleasant

06 Jan 2026

Ana

Elevators were slow and haven’t been inspected, front desk employees had some attitude and cleaning was slow, didn’t show up one of the days at all. Def not worth the price. View from the room was ok.

4/10

Poor

02 Jan 2026

Cathy

We were not aware the hotel was predominantly Orthodox Jewish…and there a number of inconveniences such as the pool access, choice of food items, etc. which catered to the Jewish families. Had I known I would have booked elsewhere.

Partner

10/10

Exceptional

30 Dec 2025

Stephanie

The room two bedroom suite was beautiful. I will stay again. My family fit very well. We have a handicap teenager. We were welcome with open arms. People try to help us and assist us. In every way they could without us even asking or even thinking of asking they would just offered that was great to see to be treated like everyone else. I will definitely come and stay again. It’s only eight minutes away. It was a great staycation for the holiday thank you so much.

Friends_and_family Family

8/10

Excellent

26 Dec 2025

Robbin

Nice view

Leisure Partner

8/10

Excellent

11 Dec 2025

Anjie

Great staff, nice amenities

Partner

10/10

Exceptional

09 Dec 2025

Ozer

Everything was great,the entire stay.

Leisure Partner

10/10

Exceptional

04 Dec 2025

shalom

None

10/10

Exceptional

02 Dec 2025

Daniela

The room was spotless, the location of the hotel is perfect. Gorgeous views from the top floor pool.

10/10

Exceptional

28 Nov 2025

Abraham

Room was spotless very nice staff and delicious food

4/10

Poor

15 Nov 2025

Machael

The whole place needs an overhaul.

Partner

10/10

Exceptional

07 Nov 2025

Nathan

Was very nice

10/10

Exceptional

05 Nov 2025

Joel

It is the hotel you would like to go for a Kosher vacation. Great kosher food. Shull.

Business_and_leisure Family

2/10

Poor

29 Oct 2025

Caitlind

Extremely dirty, unsanitary rooms with spiders and beg bugs. I expect a full refund as I left as soon as I seen the condition the rooms were in. The rooms also had an awful door.

Business_and_leisure Self

10/10

Exceptional

20 Oct 2025

Isaac

The Altair is a beautiful kosher hotel that caters to guests of all ages and religions. The hotel charges a daily resort fee of $50 and $38 for overnight valet parking, so watch out. The restaurant can get very crowded on Shabbat and Jewish holidays. And the sukkah is mostly not kosher by most standards.

Leisure Family

10/10

Exceptional

29 Sep 2025

ken

Excellent place for a Shabbos Holiday or any time
Great Location great staff and everything you need to remain Kosher while away from home
The Pool on top is Amazing
S diego

Leisure

2/10

Poor

25 Sep 2025

David

Breakfast starts at 8.30 am. no coffee maker in room, not toothpaste of toiletries in rooms, no mini bar - restaurant not available at night. front desk does not answer phone -

10/10

Exceptional

22 Sep 2025

sherry

Great staff!

Business

10/10

Exceptional

02 Sep 2025

Rivka

we had an amazing stay

Leisure Family

10/10

Exceptional

31 Aug 2025

Boris

Great experience highly recommended.

Business_and_leisure Family_with_children

10/10

Exceptional

28 Aug 2025

Pablo

Highly recommended
Fantastic vacation!
Staff is great. Shuttle to beach very convenient providing nice beds umbrella Breakfast with good variety and pleny. Rooms cleans and comfortable beds. Nice bathrooms Location is great

Leisure Family

10/10

Exceptional

05 Aug 2025

Jose Mario

Amazing experience!

Leisure Family_with_children

2/10

Poor

02 Aug 2025

Federica

Super basic no charm warmth or personality.

Leisure Family

10/10

Exceptional

28 Jul 2025

Miguel

Viaje para ver a Cold Play

Volvería repetir este hotel!! Muy confortable, súper seguro y en un perfecto lugar!! Una experiencia única de compartir con población judía!! Volveremos!!

Partner

10/10

Exceptional

25 Jul 2025

ilan

Veey good attention

Leisure Family

10/10

Exceptional

14 Jul 2025

Robert

Beautiful and clean!

Leisure Family

10/10

Exceptional

29 Jun 2025

dovid

it was very nice we really enjoyed every minute the cleanliness the staff were amazing and made our vacation a hit. we were disappointed about Shabbat that we weren't told by reaerations that we will have to eat in the meat bar. it was really hard for us to walk and have so many people owning the hotel and pushing us away when we paid full price.

6/10

Pleasant

24 Jun 2025

Maria

The property has many issues, you can not use the pool early in the morning because women and men are separate with different hours.YOU HAVE TO WAIT UNTIL 10 o clock to go quit h your husband .
During Shabbat day you don’t have coffe ( there is no information about that).
The gym smel food all the time .
The hotel is perfectly located but with a lot of information that not appear in the web site.

Leisure Partner

2/10

Poor

22 Jun 2025

Kalmen

No wheelchair accessible rooms

Leisure Family_with_children

2/10

Poor

18 Jun 2025

Yisroel m

Horrible customer service

Business Family

10/10

Exceptional

17 Jun 2025

Verified traveler

Awesome!

This hotel is just amazing! We had an awesome time there. From the included breakfast to the very well appointed room and everything in between, this was just an incredible way to spend our vacation. I would go here over and over it was so good.

Staff was helpful, but not in your face. They have great amenities as well.

Highly recommend.

Partner

6/10

Pleasant

17 Jun 2025

Craig

Room service was terrible they never answered the phone I spoke with manager and she didn’t feel sorry about not answering and gave excuses. The pool had limited seating not many umbrellas, was charged more than when I booked the room so idk why that occurred and they didn’t care.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2025

JOSEPH

Small boutique catering to the visitor

Leisure Family

10/10

Exceptional

08 Jun 2025

Anne

Location. Service. Room. All very good.

Business_and_leisure

10/10

Exceptional

04 Jun 2025

Jacob

Hotel was clean and very nice staff great service!

10/10

Exceptional

27 May 2025

Vladislav

Amazing kosher food.

Leisure Family

2/10

Poor

26 May 2025

rebecca

This was one of the worst stays I have ever experienced. First of all, you absolutely need to post on your listings that you cater to the Jewish community! This is a must! Why is this important? Because this hotel has many rules that are Jewish faith focused, for example, elevators do not work during \"shabbat\" which is Friday- Saturday, designated swimming hours for men and women, and special bathing tools in the bathroom. This was never disclosed. Additionally, my husband and I were trying to console my son around 9:30/10pm and our neighbor hit the wall very loudly multiple times because we were being \"loud\". We were simply being normal and speaking in a normal tone, but I believe that the strictness of the guest's religion caused this person to act out and then scare my entire family. Here is a list of additional opportunities for this hotel:

-No hot water in the shower
- Carpet very dirty and stained
- Cannot adjust thermostat, was freezing entire stay
- In the Expedia listing, it states that the water bottles in the room are part of the resort fees, however when you get there, the bottles state they are $8 additional

The only thing that went well was that the staff at the front desk were very nice and helpful.

Leisure Family

10/10

Exceptional

12 May 2025

Eliyahu

Staff is very friendly and helpful will definitely come back again.

Leisure Partner

10/10

Exceptional

11 May 2025

boruch

Great stay looking forward to come again.

Friends_and_family Friends

10/10

Exceptional

11 May 2025

Israel

Wonderful place to stay, staff is extremely helpful and kind, and the service from the supervisor David is the best service you can get at hotels!!

Leisure Family

10/10

Exceptional

09 May 2025

Eliana

Amazing place

6/10

Pleasant

06 May 2025

Alberto

It is more like an AIRBNB than a hotel!!

No bell boys, no one help us at check in, had to wait for valet parking, it has a kitchen in the room but no dishes or glases!!

The place is nice but will never book this “hotel” again

Cero service level!!!

Leisure Family_with_children

10/10

Exceptional

04 May 2025

Moshe

No ac

6/10

Pleasant

02 May 2025

Yesenia

They did have great staff but property not very cleaned, especially carpet

Leisure

8/10

Excellent

29 Apr 2025

Paula

Check in was great! David was very helpful and let me know of Shabbat weekend ie adjustments around the property for kosher breakfasts and electric items. (I appreciated that because I was traveling with my mother who needed to take meds in the morning with food.) I had a few requests from hotel staff for linens and it was handled quickly. The property was well kept, the rooms are very nicely decorated and spacious (2 queen beds).
The valet parking guys were very responsive. Security overnight was onsite and provided the guests walking about with safety. I had no issues on check out. I did not get to use the amenities such as the pool or gym but was made aware of them during check in. I would recommend and return to this hotel.

Leisure Family

10/10

Exceptional

15 Apr 2025

Ryan

Nearly Perfect Stay

What a lovely hotel; perfect central location, well-appointed rooms, and overall great property. My only complaint is that I was expecting the beach-shuttle to arrive to bring me back to the property. I called the hotel to be told the shuttle would arrive between 4:05-4:15PM. At 4:25 I called to check on the status of the shuttle - the woman I spoke with was unable to locate the driver. The shuttle never returned, nor was my phone call. By the time my uber arrived at the beach to bring me back to the hotel, I had wasted an hour of time waiting for a ride that never came.

Thankfully, the property, location, and value made up for this hiccup. Ultimately, if you’re able to confirm and secure the shuttle that is part of your $57 resort fee, I recommend the stay.

Business

8/10

Excellent

08 Apr 2025

Rachel

perfect for religious families

Friends_and_family Family

10/10

Exceptional

05 Apr 2025

Gillian

Great quaint, rest restaurants within walking distance

Leisure Partner

10/10

Exceptional

31 Mar 2025

chaya

this place is a one stop shop very well sustained very happy

10/10

Exceptional

27 Mar 2025

Zoila

Great for families!
Staff very generous and kind.

Business_and_leisure Family

10/10

Exceptional

27 Mar 2025

Sandra

The staff is very friendly. Location is great and amenities are excellent. The beds are incredibly comfortable and the buffet very tasty. Thank you!

Business_and_leisure Self

10/10

Exceptional

20 Mar 2025

Sheindl

We had the best stay- everything from the staff and service, location, the beautiful design and luxurious amenities, the cleanliness, comfortable rooms and linens, the beach, and of course the breakfast which wowed us every day… we are already looking forward to our next stay!

Leisure Partner

10/10

Exceptional

18 Mar 2025

Zoila

Great and comfortable stay!

10/10

Exceptional

18 Mar 2025

Gerald

Great Breakfast

Leisure Family

10/10

Exceptional

14 Mar 2025

Breindy

Leisure Friends

10/10

Exceptional

13 Mar 2025

jefferson

Amazing breakfast

Business

10/10

Exceptional

12 Mar 2025

Habib

Very convenient

8/10

Excellent

27 Feb 2025

Aryeh

Xxx

Business_and_leisure Partner

8/10

Excellent

11 Feb 2025

yosef

I wish there was a 24 hour coffee room

Business_and_leisure Partner

10/10

Exceptional

09 Feb 2025

Eric

Great place

Leisure Family

8/10

Excellent

09 Feb 2025

Miriam

Desk staff were excellent but housekeeping was very late every day and on two days didn’t come at all.

Leisure Partner

10/10

Exceptional

09 Jan 2025

Rina

Excellent experience!

Leisure Family

2/10

Poor

07 Jan 2025

Pauline

Service was horrible rooms are behind tiny and the hotel itself is tiny there’s no where to walk around. It’s off a busy highway very noisy and unpleasant. For 200 a night I wouldn’t complain but for what we paid, $600 a night there was nothing worth it about this stay. There are also no baths in this hotel I tried bathing my child in the shower and he slipped and cut his head twice they should at least have shower mats. The breakfast is very basic nothing special. overall terrible stay would never stay here again.

Leisure Family_with_children

10/10

Exceptional

23 Dec 2024

yenty

This was a beautiful kosher experience with no pritzus involved !!!
The food was delicious and really lavishly served.

Leisure Family

10/10

Exceptional

02 Dec 2024

YECHIEL

Amazing experience had a wonderful stay