The St. Regis Bal Harbour Resort

United States , Miami Area - FL
Bal Harbour, 9703 Collins Avenue
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100 reviews shown

10/10

Exceptional

15 Feb 2026

Karen

It was great - upgraded room

Leisure

10/10

Exceptional

24 Nov 2025

Alex

The room, the view, and the food were all outstanding. It was a very pleasant experience.

10/10

Exceptional

03 Nov 2025

Bryan

Excellent service and facilities

10/10

Exceptional

02 Nov 2025

Cory

Clean rooms first class service great food, aesthetically beautiful.

10/10

Exceptional

02 Nov 2025

Kevin

Fantastic hotel! Will definitely stay here again.

Leisure Partner

10/10

Exceptional

31 Oct 2025

Clodoaldo

Excellet,

Friends_and_family Family

8/10

Excellent

13 Oct 2025

Paulo

Hotel is really good. Should have more and better dining options on site.

Leisure

10/10

Exceptional

19 Sep 2025

abdulrhman a

👌

Business_and_leisure Family_with_children

10/10

Exceptional

14 Sep 2025

Kevin

Incredible!!

Leisure Partner

10/10

Exceptional

07 Sep 2025

Raul

We are locals and wanted a quiet and romantic time to celebrate our anniversary. This place was amazing and the staff were even better. We will definitely be back again soon.

Leisure Partner

10/10

Exceptional

01 Sep 2025

John

Hotel excellence: management, staff, gelato at check in, room size, room service menu (selection and food quality), housekeeping, proximity to shops, hotel transport to shops.
Areas to improve: too much toxic room fragrance used throughout the property!! All four of us (2 rooms) were allergic and had continuous headaches, from the guest rooms (rooms had to be aired out to stay inside) and in the lobby!!

Business_and_leisure Family_with_children

10/10

Exceptional

08 Aug 2025

Christy

Best place ever

It was an amazing trip. I highly highly recommend it. It is highly overpriced. Breakfast was like $120 for two of us, but you felt like royalty and they did everything they could to make sure you were happy. They even had champagne in the lobby all day from 10 till six.

Partner

10/10

Exceptional

07 Aug 2025

Elefteria Lilia

Nice and luxurious property!! Definitely come back!!!👍

Leisure Partner

10/10

Exceptional

01 Aug 2025

Amy

Incredible property and even better service and staff; excellent in all aspects.

Self

10/10

Exceptional

25 Jul 2025

chaim

10/10!

Excellent !

Partner

10/10

Exceptional

10 Jun 2025

Margaret

Great property

Business Self

10/10

Exceptional

30 May 2025

yosef

Most amazing place. Customer service was remarkable.

Leisure Partner

10/10

Exceptional

06 May 2025

Rafael

Beautiful hotel

10/10

Exceptional

03 May 2025

Jerry

10 stars

Leisure Self

10/10

Exceptional

21 Apr 2025

Gerald

The staff is very attentive to every need.

Leisure Partner

6/10

Pleasant

08 Mar 2025

Mark

There are aspects that are 5 Star and others that simply are not. For 5 stars, and the related price point, details matter.
The gym bathrooms were out of order. The soaps and shampoos in the shower and bath had pumps that don’t work. They charge $77/night for a resort fee and yet the pool was not accessible because of a “chemical imbalance”.
The only consolation provided was a reduction in the resort fee.
There are plenty of other choices in the 5 star category that offer better value.
One can accept these first world inconveniences, just not the silly room rates that go along with it.

Leisure Friends

10/10

Exceptional

04 Mar 2025

Kenneth

Excellent

Leisure Partner

10/10

Exceptional

11 Feb 2025

Nataliya

Great hotel, great location

Leisure Family

10/10

Exceptional

19 Jan 2025

max

Quiet, convenient, on the beach and bal Harbour shopping in front

Leisure Partner

10/10

Exceptional

22 Dec 2024

Jason

5* hotel in every respect. Exactly what you would expect from a St Regis location.

Leisure Friends

10/10

Exceptional

22 Nov 2024

Laticia

Beautiful property and amazing staff

Leisure Self

2/10

Poor

14 Nov 2024

Jorge Antonio C

I can’t believe that property is a St Regis. The building is falling apart, tubs not working, shower was flooding, matress was with a hole looks like never changed. Pillows and blankets smelled. I prepaid for the nights and was charged 2400 dollars to my credit card. Still pending on 2 of my Amex cards. Horrible experience.

Business_and_leisure Self

10/10

Exceptional

09 Nov 2024

Frederico

Good

Business Family

8/10

Excellent

20 Oct 2024

Therese

Did not like the check in process

Leisure Family

8/10

Excellent

16 Oct 2024

Juan Carlos

Should improve cleaning

10/10

Exceptional

14 Oct 2024

Eric

Staff was excellent.

10/10

Exceptional

14 Sep 2024

yelena

It’s 10 out of 10 without a doubt. The exquisite interior decor, the spacious rooms, the outstanding friendly staff, the quiet relaxing atmosphere inside and out is amazing!

Leisure Self

2/10

Poor

06 Aug 2024

Frank

I priced hotel for a mediocre pool, lounge and beach area

Leisure Partner

10/10

Exceptional

02 Jul 2024

max

All around a excellent experience

Leisure

10/10

Exceptional

27 Jun 2024

gayane

The best hotel in Miami

Leisure

10/10

Exceptional

10 Jun 2024

Sharese

Hospitality was superb

Leisure Family

10/10

Exceptional

07 Jun 2024

Ana Laura

Best hotel! Staff is super nice and the hotel itself is beautiful

Leisure Partner

2/10

Poor

21 May 2024

Scott

Hotels.com disappointing after years of loyalty

Terrible customer service by hotel and hotels .com. I pre-paid a non-refundable rate. My plans changed and I was going to be 2 days late to my reservation. I did not ask for any money back , but because I didn’t show
Up within a certain time period of my reservation, even though I had paid for 100% of it, I could 1) not check in and use the reservation I paid for and 2) hotels.com did not give me any money back. Ridiculous policy and if there another comprehensive service like Hotels.com I would use it.

Business

10/10

Exceptional

22 Apr 2024

Michael

Beautiful hotel on the beach.

Leisure Partner

10/10

Exceptional

19 Apr 2024

Renata

Fabulous

Leisure

8/10

Excellent

29 Mar 2024

Shannon

Great place, awesome view. Would recommend.

Friends_and_family Friends

2/10

Poor

28 Jan 2024

Verified traveler

I travel a lot, a know the difference between a $350 a night hotel and a $1000 plus a night hotel. St Regis cost me $1450 for one night and is perhaps the biggest rip off I have ever been subjected to. The entrance is awful. Decor is old. Elevators are not working. The pool area is pathetic and the main Greek restaurant a joke. I went there to eat last night at 8:30pm and there was NO ONE in the restaurant. The St Regis bar is more like a McDonals serving drinks. Awful.

Business_and_leisure Self

6/10

Pleasant

29 Dec 2023

Yuhe

The hotel is aesthetically pleasing, but the overall service quality is just average. The bellboy was friendly, but the rest of the staff seemed to provide merely adequate service. They appeared somewhat aloof, as if they were more accustomed to serving old money. I had an unpleasant encounter with a rude individual while waiting for the elevator. Despite being ahead in line, this person aggressively cut in front of us and complained about our speed, although we were waiting for others to exit the elevator first. Initially, I thought this person was a guest, but upon seeing them again in the lobby the next day, I suspected they might be part of the staff. Regarding room and balcony cleanliness, it was passable, though not impressive. However, the view was indeed spectacular. It seems like the hotel might be catering to guests with higher spending expectations.

Leisure Family

10/10

Exceptional

09 Nov 2023

Michael

The service from check in to check out was incredible!

Leisure Partner

10/10

Exceptional

01 Oct 2023

Kevin

This place is fantastic. A five star stay with a great view, staff and location. They had a car service available which made it quite worth it.

Business_and_leisure Family_with_children

10/10

Exceptional

23 Sep 2023

Adel W.

Amazing. Super clean. Staff outstanding!! And the shopping nearby. Workd class.

Leisure Partner

10/10

Exceptional

18 Sep 2023

Luis

Great stay

Leisure Family

10/10

Exceptional

28 Aug 2023

James

Everything was to my liking. Excellent customer service all around the resort. I would visit again and recommend it to others.

Leisure Partner

6/10

Pleasant

04 Aug 2023

todd

Rooms need to have some maintenance , had a dryer I. The room that was no opera table, they swapped it out for one from another room, that one was better but kept sitting down befor clothes were dry ,,, ice maker in freezer was non operational , phone in room were old and would cut out after a couple of minutes or if you walked in the other room , room service food was limited , expensive , and sub par quality.... great location friendly staff

10/10

Exceptional

01 Jul 2023

Joanna

Would definitely go again in a heartbeat.

Leisure Friends

8/10

Excellent

24 Jun 2023

Jennifer

Fantastic location! Beachfront and right across from the shop. Close to restaurants and grocery stores. The balconies are large and have comfortable loungers. My only constructive criticism

2/10

Poor

13 Jun 2023

Nicholas

very expensive bad service and overpriced

The front desk was atrocious. My uber eats were not delivered for over an hour and half. manager not helpful. prices exorbitant for what you receive. many other hotels in Miami that are much better and a lot less expensive.

Business

10/10

Exceptional

10 Jun 2023

Max

Good

10/10

Exceptional

05 Jun 2023

Ana Laura

Amazing place, great staff

Leisure Family

10/10

Exceptional

17 Feb 2023

Penina

We had a wonderful stay. Service was great all around.

Leisure Friends

10/10

Exceptional

17 Feb 2023

IBRAHIM

Friendly and professional staff. Comfortable room with nice ocean view.

Leisure Family

2/10

Poor

04 Dec 2022

JEFF

No restaurant for real dinner. Only some small dishes and burgers. The taste of the burgers were terrible. Why doesn’t it have a restaurant that can provide fine dining as it’s a 5 star hotel? We ordered Uber eats for dinner

Leisure Family

10/10

Exceptional

19 Sep 2022

Felix

Just perfect all around.

Leisure

10/10

Exceptional

09 Sep 2022

Evangelos

nice rooms

Leisure Family

10/10

Exceptional

29 Aug 2022

David

Big spacious room with a big deck overlooking the ocean. All amenities, including the Tranquility Pool were spotless. I will definitely come back!

Leisure Friends

10/10

Exceptional

26 Aug 2022

KELLY

Everything from check-in to the valet, from housekeeping to the Lobby Bar to Atlantikos was superb! St Regis is my new favourite hotel brand! I was travelling with my husband and my dog and the staff and guests we polite and accommodating!

Leisure Pet

10/10

Exceptional

22 Aug 2022

Yusimi

Great customer service and the rooms are beautiful

Leisure Partner

4/10

Poor

14 Aug 2022

Derek

not a great experience

Leisure Partner

10/10

Exceptional

12 Aug 2022

Cinthya Elena

My husband and I have stay at numerous fine properties but nothing surpasses the st Regis Bal harbour. From the moment of reception and check-in to our departure we were treated with unprecedented favor and gracious hospitality. The property is well kept and well managed but it’s true accolades are it’s staff.

Leisure

10/10

Exceptional

12 Aug 2022

Rachelle

We had the most wonderful time at this amazing resort. Everything is luxurious: the welcome, the room, the complimentary coffee tea and water, the spa, the serenity pool, the artwork everywhere. And every member of the staff is so warm and friendly. We can’t wait to return!

Leisure Partner

10/10

Exceptional

08 Aug 2022

Heather M

Spa pools beach restaurants bar ! Everything was incredible

Leisure Self

10/10

Exceptional

01 Aug 2022

Eric

Beautiful property inside and out, most impressive was the service of every member of the staff from the moment we pulled up to the valet until we completed our amazing four day stay. The two superstars of the week were Juan and Rick at the pool side bar. Amazing bartenders but more than that it was like hanging out with old friends.
I would put St. Regis Bal Harbour as one the best Five Star Hotels we've stayed at in our 30 year traveling experience. We will definitely be back in January.
Eric and Amy

Leisure Partner

10/10

Exceptional

11 Jul 2022

Jessica

The staff working at the hotel definitely make the experience here. Amazing service as would be expected, pools and grounds are all kept very nice and clean.

Leisure Partner

10/10

Exceptional

27 Jun 2022

Jose

One of the best

One of my favorite hotels in the world...simply the best

Friends_and_family Family

2/10

Poor

16 Feb 2022

Shannelle

Poor service. Staff not knowledgeable or helpful. Staff have no idea about dealing with the type of guests staying there. Poor room cleaning. Long in room dining. Food not to par. Elevators function very stupid and also broke down every day of my stay. Cara took more than 20 mins to be brought up by valet. I could go on and on but in short, since the pandemic they have an entire new staff that are just not ready for prime time. I will never stay there again.

Leisure Partner

10/10

Exceptional

13 Jan 2022

Elias

everything cool and top quality
I didn’t like that cleaning the room was at 2pm

Leisure Partner

2/10

Poor

03 Jan 2022

soo

It Is not worth the price
The most terrible service that I ever had in my life
Dirty hotel
Terrible room service

Leisure Pet

6/10

Pleasant

01 Jan 2022

Paula

Beautiful hotel, service not so great.

Friends_and_family Family

10/10

Exceptional

24 Nov 2021

Susan

Excellent location and beautiful views.

Leisure Friends

10/10

Exceptional

08 Nov 2021

Olivia

Great Hotel replace mattresses!

We have been to the St. Regis many times and it is a fantastic hotel with great staff and amenities. Very kid friendly and all the dining options from the pool to the restaurants are fantastic. However, while the rooms are gorgeous and clean the mattresses are extremely uncomfortable. I only say this to encourage the hotel to upgrade there mattresses so when we come back to Miami next time it will make our decision easier when choosing a hotel. It needs to be addressed.

Friends_and_family Family

10/10

Exceptional

25 Oct 2021

Olga

Perfect experience

Amazing experience beginning with the check-in and the free upgrade! Will be back soon! Perfect.

Friends_and_family Friends

10/10

Exceptional

12 Oct 2021

Verified traveler

Amazing experience.

Partner

10/10

Exceptional

22 Sep 2021

Tiffany Minh-Tuyen

Staff is friendly and beach is clean.

Leisure Family

10/10

Exceptional

11 Sep 2021

Iskandarbek

Perfect As usual !!!

Friends_and_family Friends

10/10

Exceptional

22 Aug 2021

shloma

Best

Business

10/10

Exceptional

15 Aug 2021

Verified traveler

Best stay ever. It is a truly five-star experience.

Leisure Family_with_children

8/10

Excellent

13 Aug 2021

Verified traveler

St Regis Bal Harbor is a wonderful hotel resort. The doors open automatically into the lobby displaying the most beautiful and best smelling flowers. You walk down the red carpet to the receptionist who was politely waiting for us with a huge smile. He was tall slender fella with an enormous smile. we checked in about 5th say about 6ish on the 5th. If i knew his name i would mention it.
He showed us to our elevator that open directly to our room. I felt safe, secure & best of all it was easy to find our room=) Our room had a dining room 2 living rooms 2 bath rooms 1 master & 2 outdoor areas. It was huge! We loved our room for comfort design and space. I met housekeeping she was so polite. We also experienced one of the Resturants Atlankios, we went 2 times to the breakfast buffet, the decor and food was fine. The 2 young ladies at the door were great however our waiters i was not impressed. So then we went to the pool with our family The staff near the pool made us feel special. Alex by the pool got our bikes ready had water for us and He was always checking on the guest I noticed. Sabrina was our waitress and i just loved her spirit. She was on it, moving back and fourth in the beaming heat with a big smile on her face the entire time! Being at the family pool at St Regis was the best time! We want to come back soon!
Thank you Alex & Sabrina -near the family pool- my kids told us it felt like they were at a resort in the bahamas amazing customer service

Leisure Family_with_children

10/10

Exceptional

12 Jul 2021

Verified traveler

Beautiful facility, exceptional staff. Beach access was easy and lots of space; beautiful views. Room was clean and comfortable.

Leisure Self

10/10

Exceptional

10 Jul 2021

Verified traveler

The service I received. The fact that it was by the beach. Quality of restaurants in the resort and in the whole area. Hopefully I will be back next year.

Leisure Friends

10/10

Exceptional

10 Jul 2021

james

The lap of luxury

Got and amazing upgrade to a suite .. very lovely

10/10

Exceptional

06 Jul 2021

Verified traveler

Awesome spot!

Leisure Partner

10/10

Exceptional

05 Jul 2021

Verified traveler

Great property , well maintained , staff was great as well. However couple of point for the management.
1. Everyone gets charged $45 per day resort fee , you really shouldn’t charge extra for an umbrella at the beach , doesn’t look right.
2. Ripped , stained towels and sheets shouldn’t be re-used at a property at this price point.
3. Higher prices are expected for everything , but it seemed $60 for room service for 2 hot teas and 2 sodas was excessive.

Leisure Family

10/10

Exceptional

25 Jun 2021

Verified traveler

Nice property

Leisure Family_with_children

10/10

Exceptional

09 Jun 2021

solomon

Amazing!!!

Friends_and_family Family

10/10

Exceptional

09 Jun 2021

Greg

Amazing property with very professional and courteous staff. Very relaxing atmosphere (pool, beach, rooms) away from south beach. Definitely worth the price!

Partner

10/10

Exceptional

09 Jun 2021

Rachel

Best place to stay in Florida. Great service

Partner

6/10

Pleasant

08 Jun 2021

Verified traveler

The hotel is beautiful and the size of the room was amazing. The cleanliness was subpar. The room I was assigned was not vacuumed properly and the seats in the terrace had food particles left behind from a previous occupant. They should consider adding Netflix to their programing options.

Leisure Self

10/10

Exceptional

02 Jun 2021

Verified traveler

Stay goes above and beyond. A great 4 day stay.

Business_and_leisure Family

10/10

Exceptional

01 Jun 2021

Verified traveler

No matter how far away you live from this slice of Paradise, you will feel you are in a totally different world where you will fully recharge all your batteries while surrounded by the abundance that the setting, staff, and service offer you with grace and care.

Leisure Friends

10/10

Exceptional

23 Mar 2021

Verified traveler

Gorgeous hotel with amazing rooms and excellent staff. Beach / water in Bal Harbour is beautiful. One of the better hotels I have stayed in Florida. Kid friendly as compared to south beach hotels. Looking forward to going back.

Friends_and_family Pet

10/10

Exceptional

13 Mar 2021

Verified traveler

Kinda pricey,, but service is excellent,, parking is only valet 55$ a day so allow 10-15 min till you have your car ready .. also one side of the hotel is ocean front but doesn’t get any sun ,, overall it was a great stay,, staff are friendly ,, will definitely do it again

Leisure Partner

8/10

Excellent

21 Feb 2021

Verified traveler

Beautiful comfortable rooms nice balcony as well very clean

Leisure

2/10

Poor

05 Feb 2021

Verified traveler

When i arrived to hotel , they don't have rooms available . They don't back money back for may paid room

Business Self

2/10

Poor

23 Jan 2021

Verified traveler

When we checked in I gave them 3 bags to store because my room wasn’t ready
Later on they called me to come to get my keys and told me that they going to bring the bad in to the room
So they brought 3 bags and a jacket that was on top of one bags
I told to the guys that this is not my jacket so he take it and then I realize that the bag is not my as well so the guy that brought me the bags took it back and went to look for my back
Later on they were asking maybe I am an idiot and switched my bags when I was flying
I wasn’t I came from other place
To make the story short
They never find and corporate office is dealing with that and we going to make insurance claim on Monday
They just ruined our 2 days stay and never even apologized
And everyday when I was asking if they found my bad they were looking at me like I am from the moon
Now to buy what they lost we gonna spend a lot of money and we never even had anyone sad sorry
They did not care

Family

2/10

Poor

13 Jan 2021

Richard

No decent restaurant was open...no cocktail lounge open...Never again!

Business_and_leisure Friends