Grand Beach Hotel Surfside West

United States , Miami Area - FL
Surfside, 9418 Collins Avenue
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100 reviews shown

10/10

Exceptional

09 Mar 2026

Mamel

yes

2/10

Poor

24 Feb 2026

Roger

service zero tres sale 2 premier jour il mon laisser dans une chambre avec bruit de l'ascenseure qui n'arreter pas de monter et decendre ' travaux a 7 h du matin juste enface je reviendrais jamais plus

Friends

2/10

Poor

21 Feb 2026

Alexander

Very misleading pictures paid prices to stay on the beach and ended up getting a very low end room extremely upset with the experience

2/10

Poor

16 Feb 2026

hanna

1 Star — Disgusting Management, Lies, and Complete Abandonment
This hotel’s behavior was absolutely disgusting.
We arrived at 3 PM and were told our room was “almost ready.” We came back at 4 PM, the official check-in time, and it was still not ready. After standing there for over an hour with children, we finally learned the truth: the air conditioning had been broken the entire day. Staff knew this and still chose to lie and mislead us instead of being honest.
Management’s behavior was even worse. The manager refused to come downstairs and face us, hiding behind phone calls while making promises of free valet, waived fees, and breakfast to calm the situation. None of it was properly documented. The next day, staff denied everything. Only after pushing did they suddenly “find a note,” but management still failed to honor what was promised and then conveniently disappeared and became unavailable.
They completely abandoned the situation and left guests to deal with their failure alone.
The building itself is also extremely misleading. Instead of the views shown online, many rooms face loud generators and dirty rooftops. The beach, pool, and real amenities are across the street at another building, which is not clearly explained.
Front desk staff were indifferent, dismissive, and showed zero interest in helping. No accountability, no ownership, no respect for guests.
We paid over $2,000 and were treated like we didn’t matter.
This place operates on misleading information, broke

4/10

Poor

15 Feb 2026

STEVEN

Very expensive. Could not find thermostat in room, but fortunately the temperature was OK. Room was facing Collins Avenue so traffic noises were annoying.

Leisure Self

10/10

Exceptional

14 Feb 2026

Tatyana

Good as always. Timely vallet service

Leisure Family

2/10

Poor

21 Jan 2026

Max

While the property itself was very nice, the service alone made our stay less than pleasant. We had on our reservation for 2 cribs for 2 children, called before our stay to confirm and arrived at the hotel to no cribs available. We went back and forth with front desk, all of whom were very nice, but nothing could be done and managers were near impossible to reach. After demanding to speak with a manager, the manager promised to follow up with us on the situation and we heard nothing. Eventually we had to go out and buy 2 cheap pack and plays (which I had mentioned to the hotel as a solution on their end to spend a relatively small amount of money and keep everyone happy) and did not hear from anyone the rest of the trip. The people at the front desk were always nice and apologetic, but they seemed powerless to even get their managers on the line, amd once on the line the managers were unhelpful, unapologetic and dismissive. As stated, the property itself is great, but the fact that our kids had to sleep on the floor until we went out and bought them pack n plays, and then the follow-up communication and service by hotel management was frankly an embarrassingly terrible indictment on the level of service to expect in this hotel.

Leisure Family_with_children

2/10

Poor

21 Jan 2026

Suzanne

Housekeeping was neglectful, did not clean room or provide towels, take out trash, or restock coffee upon repeated requests and promises to come to our room multiple days during our stay.

6/10

Pleasant

16 Jan 2026

Esther

Everything was amazing but the staff..... no one at the front desk, waited hours in line..

Leisure Friends

10/10

Exceptional

11 Jan 2026

Zvi

Lots of Kosher options in the neighborhood

Leisure Family

8/10

Excellent

09 Jan 2026

Alastair

Clean with flexible accommodation.

Business

8/10

Excellent

14 Dec 2025

Julete

Beach and chairs with umbrellas, attendants on the beach and at the pools we’re absolutely amazing!
Rooms could use some maintenance. Drain was clogged, refrigerator cabinet was broken, sharp screes were sticking out of the rails on the deck.
Had to call housekeeping 5 times in 8 days to bring coffee.
They did complementary upgrade
our room which was wonderful
we have been there twice a year for 10 years and we will continue to come back.
Easy to walk to restaurants and grocery stores

Leisure Partner

10/10

Exceptional

02 Dec 2025

Chris

The hotel exceeded my expectations. They were very accommodating, the place was very clean, updated and luxurious. The community was perfect for walking, eating and biking/walking. Best experience, will go back.

Friends_and_family Family

6/10

Pleasant

26 Nov 2025

Jonathan

Sheets were wet
Staff took care of the issue quite well
Valet service may have damaged my car
Well see how they do in terms of compensation

Leisure Partner

10/10

Exceptional

24 Nov 2025

shlomo

Hi I first got there. They gave me a handicap room when I showered all the water went out, but they fix it for me and they give me different room immediately but I wasn’t happy because I didn’t tell me it’s a handicap room they’re supposed to let me know it’s a handicap and I will confirm I could have it or not.

10/10

Exceptional

30 Sep 2025

Garth

Beautiful hotel. Great staff.

10/10

Exceptional

22 Sep 2025

Joseph

Excellent area. Things to do and very safe.

Friends_and_family Family

10/10

Exceptional

15 Sep 2025

Rebecca

Place is awesome!

2/10

Poor

11 Sep 2025

Noa

10/10

Exceptional

26 Aug 2025

Leopold

Staff are so friendly and helpful. Ron is amazing spacious and 2 bathrooms with sitting area. Plenty of room at pool and love the adult only option!

4/10

Poor

19 Aug 2025

Sara

there was horrible service no receptionist at all and when the ac broke no one came to fix it after we put complaints in

Leisure Friends

2/10

Poor

17 Aug 2025

Miriam

Horrible service. Terrible expedience.
The front desk people were nice, but they had no power to accommodate. So ultimately i was very neglected including my room not being ready at check in time. Nobody to talk to. The manager couldn’t be reached again n again. Finally I walked across the street to find her. Sadly her attitude was disgusting. Let alone she kept lying, just not to have to accommodate. Shame on grand beach to keep that woman as the manager. She should be called DAMAGER.

4/10

Poor

13 Aug 2025

Miriam

Disgusting manager. A cold blooded liar who doesn’t understand to accommodate a guest who had to wait almost two hours for my room to be ready to check in. Shame on her and ultimately shame on Grand Beach for keeping her.

Leisure Family

10/10

Exceptional

10 Aug 2025

yitshak

Very good hotel

Leisure Family

8/10

Excellent

09 Aug 2025

Analia

Beautiful area. Close to many stores, restaurants, malls.

Leisure Family

10/10

Exceptional

04 Aug 2025

Liuba

Excellent.

6/10

Pleasant

29 Jul 2025

Gianko

valet parking was unprofessional and insufficient.lost a lot of time trying to park my car.

Leisure Family

8/10

Excellent

14 Jul 2025

Jean-Romain

It was very nice

2/10

Poor

12 Jul 2025

Aharon

Was dirty

Leisure

10/10

Exceptional

06 Jul 2025

Miguel

Clean, nice beach and pool

Leisure Family

10/10

Exceptional

19 Jun 2025

Yudith

Great

2/10

Poor

08 Jun 2025

Hadassah

No where to check in when we arrived. Only a phone number at the garage desk.
Had to check in at another of their properties across the street-carrying our luggage along with us.
When asked the woman about our hotel-she could not do anything-as we
Lobby was closed for renovations-no advance notice.
No one at the front desk(or anywhere) to ask for assistance.

8/10

Excellent

27 May 2025

Robert

Leisure Partner

8/10

Excellent

20 May 2025

Aviel

Great

6/10

Pleasant

25 Apr 2025

Janet

The hotel offers no services ~ you must walk to the sister hotel for food, shopping, beach, etc . Frequently, there was no one at the front desk. Nice part of town, but I'm not sure I would stay there again

10/10

Exceptional

24 Apr 2025

ihor

Good job

10/10

Exceptional

23 Apr 2025

Betsy

The West property was often unattended. There was a line of people needing help yet no attendant.

Friends_and_family Family

2/10

Poor

21 Apr 2025

Michael

Bed Bugs

## 1/5 Stars
\"Extremely disappointed with our recent stay at the grand beach surfside . The room was infested with bed bugs, and the hotel's response to the issue was slow and inadequate. To make matters worse, the elevator was broken, and my wife and son were stuck for 10 minutes. The lack of customer service and attention to guest concerns was appalling. Considering a Holiday Inn would likely provide better service. Unless they revamp their approach to guest satisfaction, I wouldn't recommend this hotel to anyone.\"

Friends_and_family Family

6/10

Pleasant

21 Apr 2025

Maya

The hotel is definitely not worth the price. The room is nice and the location is great, but every other aspect of the stay feels below average. From the products in the room to the service at the front desk, it didn’t feel like I got my money worth.

Leisure Family

2/10

Poor

22 Mar 2025

Oriana

The customer service is not existant
The room had a cracked floor which i advice 4 times, there was no reply no sorry no we will change your room
There is no managers on duty
I will never go back

Leisure Family

4/10

Poor

20 Mar 2025

Oriana

The first reservation in room 330 i told the reception 4 times to fix the floor as it was coming out in two areas the entrance and by the bed
Nothing was done not even an apology or an assurance we will fix it we will change your room
Then one early morning they knock on the door to ask if i want service on the room???? A 5 star hotel and they ask if i want service?? And turndown service is on request
Shoking
Never staying there again
There are beautiful reaorts in the area

Leisure Family

6/10

Pleasant

19 Mar 2025

Julete

The property could use some minor maintenance updates, stains on the rugs, plastering on the roof pools, furniture cracks.
we used to get a welcome drink at the bar, now u have to ask reception at the main hotel for your welcome drink, not so welcoming
The beach and service there is exceptional

Leisure Partner

6/10

Pleasant

01 Mar 2025

Elaine

Stayed here many times over the years, this will probably be the last time. Some areas understaffed, check in issues (Wifi stopped working), West reception looks messy/unprofessional.

Leisure Partner

8/10

Excellent

27 Feb 2025

Shlomo

Room was excellent. Front office person was rude. Parking has a hefty price tag—over $50 per night. Love the two bathrooms in each room.

Business Self

10/10

Exceptional

17 Feb 2025

Haïm

Staff should be more accommodating for later check-outs from the hotel.

10/10

Exceptional

30 Jan 2025

Pearl

Amazing experience!

Leisure Friends

10/10

Exceptional

21 Jan 2025

Rose

Very convenient area

Leisure Family

2/10

Poor

20 Jan 2025

Albert

Terrible. Do not stay here. Among the number of problems, we couldn’t check in by 4pm and had to wait a couple of hours for a room to be ready. Staff was rude and kept telling us room would be ready shortly - a clear lie. Also, spills in the hallway would go uncleared for hours upon hours. Dirty hotel. Felt more like a motel.

10/10

Exceptional

03 Jan 2025

James

We had an overall great experience at the Grand Beach Hotel Surfside West.

Leisure Family

4/10

Poor

30 Dec 2024

Tova

None

10/10

Exceptional

18 Dec 2024

Isaac

It was very pleasant

Business

4/10

Poor

18 Dec 2024

Esther

Hot tubs were not working, broken floor in room

Leisure Partner

10/10

Exceptional

19 Nov 2024

Chedva

Huge rooms and porch, great staff, amazing resort across the street. Highly recommend.

8/10

Excellent

07 Nov 2024

Pedro

Everything was as expected. We enjoy all about to stay, and it is a good and comfortable option

Leisure Family

8/10

Excellent

03 Nov 2024

kharoumi

The floors were dirty and the bathroom door wasn’t on correctly and leaked all over the floor when closed

Leisure Partner

8/10

Excellent

03 Sep 2024

Michael

I enjoyed the spacious rooms (2 bathrooms for a standard 2 double beds room is great) and the rooftop pool. Staff was courteous and helpful
Some rooms are starting to be a bit dated and could use a little more love
Overall, good experience and walking distance to lots of restaurants, grocery store, pharmacy, coffee shops, etc.

Leisure Family_with_children

8/10

Excellent

03 Sep 2024

Senan

Clean and has rooms fits for big family with multiple bathrooms

4/10

Poor

28 Aug 2024

Shalom

first room smelled so bad from a can of spray to cover up the smell of the room it was unusable, room 2 smelled and 1st night no ac night 2 ac was going off evey 30 min i had to turn it back on the thermostat all night

Leisure Partner

10/10

Exceptional

25 Aug 2024

Ilana Tanya

Awesome euro feel, true rest and relaxation, quiet sophistication. One small complaint- and this is from someone who I already planning her next stay at the hotel. The hallways in the west property are very unpleasant smelling and look dirty and worn. Super unfortunate

Leisure Self

10/10

Exceptional

13 Aug 2024

Igor

Very nice area

Leisure Family

10/10

Exceptional

11 Aug 2024

Dmitriy

The best

10/10

Exceptional

30 Jul 2024

Nechama

Was amazing

Leisure Family

10/10

Exceptional

24 Jul 2024

Igor

Great area to visit

10/10

Exceptional

19 Jun 2024

Desiree

No microwave which was annoying and valet expensive

Business_and_leisure Partner

10/10

Exceptional

28 May 2024

Jennifer

Great service! Beautiful location! Quiet!

Leisure Family

10/10

Exceptional

20 May 2024

Deborah

It was wonderful!

10/10

Exceptional

19 May 2024

Charles

Loves the property and especially the staff. Valet group was amazing, great location. We were in the annex across the street and took advantage of the main hotel's offerings. They upgraded us to a massive two room room and only complaint was that the locks for the balcony needed to be secured by maintenance (which they did) , the towels were noticeably old and one of the couches near tv was stained, worn and old but net net rally likes hotel

Leisure Partner

8/10

Excellent

01 May 2024

Angelo

pleasantly surprised it was very good.

Business

8/10

Excellent

24 Apr 2024

Joseph

Hotel was clean and nice but we woken up at 7:00 am to loud banging and sounds of circular saw going full force and it took 20 minutes to find someone to stop the construction from the floor above
After complaining all they did was comp my valet fee for one day

Leisure Partner

10/10

Exceptional

11 Apr 2024

Anastasia

It was great stay, service was great. The only thing I would double check is location of the room. Out was in the West building, and I would prefer East one as it’s on the beach

Leisure Family_with_children

10/10

Exceptional

06 Apr 2024

Angela

Great property and beach setup. Had a great stay

Leisure Family

10/10

Exceptional

28 Mar 2024

john

Beautiful place and during spring break, no rowdy college kids.....awesome.

Leisure Partner

10/10

Exceptional

26 Mar 2024

William

Wonderful stay in Surfside

I rarely write reviews, but I am sharing since I had such a hard time booking hotels for my trip to South Florida. Every hotel had so many 1 star reviews. I can assure you, GBH Surfside West was a great experience. Really beautiful and well maintained. European elegance. I actually liked our pool area more than the main hotel because there were fewer people. 1 heated pool, 1 unheated, 2 hot tubs each at ours and the main hotel. Very convenient to be able to walk to restaurants, cafes, ice cream parlors, and even the shops at Bal Harbour that has some very high end retail and restaurants. The beach has a walking trail and bike trail which were very nice. Gym was a pretty good size which was nice. I got the sense that a lot of the clientele is very wealthy foreigners, but typical upper middle class Americans were the other main contingent. I was granted late check out of 1pm which was appreciated. Very relaxing and good experience.

Friends_and_family Family

10/10

Exceptional

16 Mar 2024

John

None beach and lobby

10/10

Exceptional

13 Mar 2024

ana

Very good

Business_and_leisure Family

10/10

Exceptional

06 Mar 2024

Shavy

Had an amazing experience! Staff is super nice!

Leisure Family

2/10

Poor

27 Feb 2024

samah

No front desk I was in the side area of the hotel not even a real lobby

Business Partner

6/10

Pleasant

25 Feb 2024

Susan

Liked the location.

Leisure Family

10/10

Exceptional

19 Feb 2024

Tatyana

Two bedroom room was very comfortable and convenient for a family of 4

8/10

Excellent

01 Feb 2024

Marilyn

It’s in a great area. No need to rent a car. It’s very walkable.
The only issue we had was checkin. The check in time was 4 pm. We arrived at 5 pm. The room was not ready until 645. The young children with us were not happy.

Leisure Family_with_children

10/10

Exceptional

25 Jan 2024

Nassim

Great experience home away from home

Leisure Family

8/10

Excellent

09 Jan 2024

Ratza

Our room had some sort of boiler closet that rumbled and vibrated noisily all night on both nights of our stay. When we went down in the morning to notify about it, we waited by the desk for quite some time, however no staff personal were there. We also tried calling to the front desk multiple times with no response. It was disappointing.

Leisure

8/10

Excellent

01 Jan 2024

Marcia

Really great rooms and service. Fabulous location.

Only issues are impossible to get beach chairs and cost if valet parking.

Leisure Family

8/10

Excellent

18 Dec 2023

Caroline

The lobby was confusing upon arrival. I wish they explained all the amenities and a restaurant/bar was across the street

Leisure Partner

8/10

Excellent

16 Dec 2023

Marilyn

The rooms are very spacious. The location is amazing. The service and the facilities are very good

Leisure Family_with_children

10/10

Exceptional

26 Nov 2023

nechama

Beautiful hotel. Beautiful backyard pool area. Roof is stunning! Great place to swim, relax in quieter area!
Location is also great. One block away form all the eaterys.

Leisure Family

10/10

Exceptional

25 Oct 2023

Jordan

Loved it

Leisure Family_with_children

2/10

Poor

05 Oct 2023

Irina

I paid for 2 double beds but received one bed while paying more for the room I requested, very disappointed had to pay extra to the hotel, disappointed!!!

2/10

Poor

03 Oct 2023

Michael

I have had ants crawling around the min fridge in our room and the hotel couldn’t even relocate me to a clean room

Leisure Friends

10/10

Exceptional

28 Sep 2023

Samuel-Richard

The vallet service was amazing.

Business_and_leisure Partner

10/10

Exceptional

21 Sep 2023

Shad

Great property for a family vacation!

Leisure Family_with_children

10/10

Exceptional

16 Jul 2023

Meredith

Beautiful clean hotel good customer services affordable. Convince. Food was delicious. Clean hotel

2/10

Poor

09 Jul 2023

Maria

Maria Lucaci
1/5
just now on Google
I would definitely not recommend this hotel, horrible customer service I was not able to get in touch with the manager for two days ! Our door would not close for 2 days,amenities are horrible ,dirty, grimy.The pool area is disgusting.
My daughter could’ve got electrocuted if my husband didn’t hold her back from jumping into the pool !!They had electric wires in the pool ( see pictures)That’s a safety factor that could’ve been fatal !!
The lounge chairs are filthy! I sat on one it was broken I sunk in the sand I really could’ve hurt myself! The bottom of the pool is cracked you can cut yourself ! We had no access to beach towels at 10 am for 2 hours we had to finally find the cleaning lady and get some towels! They pour bleach shock and chemicals in the pool while people are using the pool, which is definitely not safe! That should be done first thing in the morning or late at night! This hotel is falling apart. I’ve been coming for many years, but I will never step foot inside again !!! They lost my business! Grand beach hotel needs new management this is unacceptable!! Safety should be your 1st priority clearly it’s not

Leisure Family

10/10

Exceptional

04 Jul 2023

Ramin

Very nice

Business_and_leisure Family_with_children

8/10

Excellent

20 Jun 2023

shimon

Very nice and clean, close to everything