The Ritz-Carlton Bal Harbour, Miami

United States , Miami Area - FL
BAL HARBOUR, 10295 Collins Avenue
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100 reviews shown

10/10

Exceptional

09 Mar 2026

Tiffany

I had an ocean view that was amazing! My stay was extremely beyond my expectations.

4/10

Poor

07 Mar 2026

Kenneth

Not deserving if Ritz Carlton name ot brand. Third stag here and each was worse than before. Property is magnificent but it is an ownership, management and training problem.
Have stayed at Ritz Carltons all over the world and this is worst managed property.

Made us wait for room until 5 minutes before 4 pm check in. Said hotel was fully booked which was a lie. Website showed 6 room categories immediately available gor our entire stat.

Awakened at 7 am my maintenance workers talking outside our room.

Gangsta rap videos playing loudly at pool bar.

Just a poorly managed oroperty at every level.

Partner

4/10

Poor

22 Feb 2026

Daniel

Not a 5 star in any area. Service and amenities
Were no better than any 4 star hotel. Zero
Perks no chairs available at the pool or beach
Ridiculous 4pm checkin, dont you dare ask
For a late check out. Remove the sign and this
Is an average 3.5 to 4 star property. Zero reason
To ever come back much better quality elsewhere

Partner

2/10

Poor

22 Feb 2026

Donald

Expect the answer to everything here to be “No!”- The bathtub in our room did not turn off or drain properly and maintenance joined us right before my 4 year old and 2 year olds bed time to fix it, housekeeping took hours to show up, I was reprimanded for taking “too many beach towels”- we had a party of 4, not 2. The beach shuts down at 4:30, along with the pool bar which is less than ideal. If you want to take a swim past 4:30, there won’t be a towel in site to dry off with. Late checkout? Dont even think about it. The staff at this hotel needs a lesson in hospitality- when my husband first brought some of our issues to the Manager who should get out of the office and get on the floor- the Manager told me husband he had only called about housekeeping coming 3 hours ago- laughable. No, I am so sorry, how can I make your stay better. We were offered a measly 30K Bonvoy points for our troubles. For the nightly price- stay as bar away as possible!

10/10

Exceptional

01 Feb 2026

Gregory

everything was excellent.

Leisure Family

6/10

Pleasant

27 Oct 2025

Thomas

Nice new property in a beautiful location. The service was a little less than usual for a RC.

4/10

Poor

31 Aug 2025

ali s

I booked a room with ocean view balcony ( which I paid extra for) but was given a different a different room with a view of the building next to the hotel and that they don’t have “ocean view rooms” when their website literally says that and that is what I booked and when I told the front desk they gave “another room”. Car parking is $55 per day for those who want to rent a car. I wouldn’t go back because the price you pay for isn’t worth what you get. I normally don’t like to give bad reviews but we didn’t enjoy it even though we paid $2600+ for a day and two night stay.

Leisure Family

6/10

Pleasant

14 Aug 2025

Alberto

avg service, hidden daily fees, not planning on staying again in this hotel.

Leisure Family

10/10

Exceptional

07 Aug 2025

colleen

Excellent in every way; especially the staff!

Leisure Family

10/10

Exceptional

25 Jul 2025

Stephen William

Restaurant and beach facility is phenomenal, albeit a little difficult to find. Service was OK overall and gym equipment needs to be cleaned much more often (also not sure why kept so warm). Overall amazing facility though so would be back!

Leisure Partner

10/10

Exceptional

08 Jul 2025

Payton Lorren

Had a very lovely stay here, Property was amazing, views were awesome.

2/10

Poor

03 Jul 2025

Dimitri

Hotel triggered fraud protection on my Chase Sapphire Preferred card. Instead of contacting me they just locked me out of my prepaid room. I felt like a criminal. Their beach is useless and covered with seaweed. They are happy to charge $300 for a day bed but cant be bothered to rake the seaweed and trash out of the beach sand like real luxury hotels do. Also they had the audacity to add a \"gratuity\" charge of 74$ to my minibar. Its like paying a tip to a vending machine. I think im going to avoid all marriot properties from now on. They are all acting in a consistently anti customer way.

10/10

Exceptional

30 May 2025

Sara

Nice stay although the hotel could use some touch ups , especially in pool area

Leisure Partner

10/10

Exceptional

28 Apr 2025

Devyne

The staff was congenial and very accommodating!

Leisure

10/10

Exceptional

27 Apr 2025

Nicholas

Great hotel, very nice beach, and very nice staff.

6/10

Pleasant

24 Mar 2025

Matthew

For the price point, every staff member should be going above and beyond. Some did: Daniel at the beach, the young lady at check in, the bellman at check in. But many acted as if we were bothering them if we had a request or a question. Again, for price point, service should be above and beyond, and many times it was avg or below avg. Beach service was very slow and infrequent, “starts” at 11:30 (too late) and in reality never had a server before 12ish, then took 30-45 min to get food. Restaurants were both 7/10. Nothing to write home about. For the money spent, we won’t be returning. We’ve stayed at comparable properties within a mile or so, with 10/10 restaurants and 10/10 service.

Leisure Family

4/10

Poor

31 Jan 2025

C Harley

Past its best, needs an update

Poor service. Room had to be changed, still had problems. Need to get the basics right. Property needs an update. Staff need to be more reactive to issues.
There are so many hotel options in the area, go elsewhere.

Partner

10/10

Exceptional

20 Jan 2025

Katie

suite

Leisure Family

10/10

Exceptional

11 Jan 2025

Sara

Amazing view, very nice staff.

10/10

Exceptional

31 Dec 2024

Irina

We really liked the property and everyone was very friendly and helpful throughout our stay. We would greatly recommend it and will be happy to come back next year.

6/10

Pleasant

02 Dec 2024

Kenneth

Upgrade was supposed to be in reservation notes (per Ritz area executive) but were not and refused upgrade even though property was EMPTY. Then at check in told we would be given instead an \"oceanview\" room but received exactly the same room that we already had booked. A shell game.
Hotel and beach bars are ridiculously small for such a large property.
Pay a huge \"Resort Fee\" but they still nickel and dime guests on other fees.

Leisure Partner

10/10

Exceptional

11 Nov 2024

DESIREE

Always a pleasure at the Ritz. Excellent customer service, clean and beautiful.

Leisure Pet

6/10

Pleasant

22 Oct 2024

Federico

This hotel was established as an after-thought converting one of many Residence towers into a hotel.
Poor Bar. Awful breakfast buffet.
In general, I was surprised to find a Ritz-Carlton that doesn't deliver real value.

8/10

Excellent

20 Oct 2024

Kurt

Ritz are simply not what they used to be. I keep trying and constant dissatisfaction. House keeping justbwalks in...then came right into my \"locked\" bathroom. Did not speak English, no apolgy. Garbage cans around property overflowing. Front desk ,bell men and in room dining excellent(except the food that did come did not match what was on the menu)

Leisure Family

10/10

Exceptional

11 Oct 2024

Laura

Very nice hotel, excellent staff!

Leisure Partner

8/10

Excellent

03 Oct 2024

Douglas

I recently stayed at the Ritz-Carlton Bal Harbour, and it was a wonderful experience! The staff were exceptional, providing top-notch service and making sure I felt welcome and well taken care of throughout my stay. Their hospitality truly elevated the experience.

The food was good with a decent variety to suit different tastes. Everything was fresh and well-prepared.

The highlight, though, was the incredible ocean view from my room. It was breathtaking and unbelievably relaxing perfect for a peaceful getaway. Waking up to that view every morning was unforgettable.

One thing to note: the hotel does show a bit of its age, so if you’re looking for something ultra-modern and cutting edge in terms of design, you might notice some wear. However, this was by no means a deal breaker. The exceptional service and stunning views more than make up for it, and I would definitely stay here again!

Leisure Partner

10/10

Exceptional

11 Sep 2024

Jose

All good

Business_and_leisure Family_with_children

10/10

Exceptional

09 Sep 2024

Daniel

Best Hotel in Miami

Clean rooms, amazing views, quiet, great pool and beach and boat watching...a stellar property

Friends_and_family Family

10/10

Exceptional

22 Aug 2024

Yolonda

Wonderful staff, beautiful views
Awesome private beach and pool area very relaxing
Look forward to visiting again

Leisure

10/10

Exceptional

18 Aug 2024

Nino

Perfect place to experience a luxury aura.

Leisure Partner

10/10

Exceptional

11 Aug 2024

Brandon

The environment is everything you think it would be.

Leisure

4/10

Poor

15 Jul 2024

ximena

The hotel is very old for the price, there was smell in the room and it was too late to go down, next day we told them, and they didnt adjust price or something, we stayed just one night and payed 2.5 days cause we arrived early and left 4 pm, we thought they would at least have the gesture to discount the .5 day

Leisure Partner

10/10

Exceptional

24 Jun 2024

Carl

Small and intimate feeling

Business_and_leisure Family

10/10

Exceptional

17 Jun 2024

chris

View View View

the best view in Miami by Far ! The 1 bedroom suite is perfect
Love this place!

Partner

10/10

Exceptional

17 Jun 2024

Irena

Wonderful service!

10/10

Exceptional

29 Apr 2024

Chandeep

We had THE BEST time staying at Ritz Carlton Miami. The staff there was most definitely the reason for our comfortable stay. The views are amazing and so is the restaurant downstairs. Access to pool and beach made the kids and us really happy as we could go there easily. Again, the staff here is absolutely amazing and a reason for us to return next year.

Leisure Family_with_children

10/10

Exceptional

15 Apr 2024

Cinthya

Our room was beautiful designed and appointed. We had a beautiful ocean view and the service was superb.

Leisure Partner

10/10

Exceptional

01 Mar 2024

ruben

Everything

10/10

Exceptional

15 Jan 2024

Michael

Wonderful Hotel in North Miami Beach

Amazing hotel in a quiet section of North Miami Beach. The hotel was comfortably decorated, had great room amenities and the staff was very friendly and service oriented. Would definitely return when back in Miami Beach.

Partner

10/10

Exceptional

11 Nov 2023

Christopher

Great RC Property!

Very nice Ritz Carlton property! Beautiful views from room.

Business

6/10

Pleasant

05 Nov 2023

Noel-Nino

The staff is amazing and the hotel is beautiful. It is a completely different vibe than south beach. Taylor and Marlene were so kind and helped make our stay special! Beautiful beaches and close to great luxury shopping.

The in-room dining food and restaurant can definitely use an upgrade. We were very disappointed that the food served at The Ritz was very poor. Modernizing the hotel amenities and adding more restaurants and bars to give guests other options would certainly help the hotel be competitive.

If asked, “Would I stay here again?”….unfortunately, will have to say no because there are much better options.

Leisure Partner

2/10

Poor

12 Oct 2023

Alan

Vas seevice

10/10

Exceptional

19 Sep 2023

Andres

Everything was perfect

2/10

Poor

15 Sep 2023

CANDICE

The front desk was very sarcastic and condescending. The manager was rude and spoke with so much aggression that I couldn’t even speak. I was charged for things I didn’t even use and the hotel not once made me feel good about it being my birthday. Because of how I was treated, I will never come back to that hotel and none of my friends or family will never as well.

Business_and_leisure Friends

10/10

Exceptional

08 Sep 2023

Michele

Great hotel in Miami

Amazing hotel in a great location close to shopping and amazing restaurants.

Partner

10/10

Exceptional

04 Sep 2023

Samiyyah

The staff was amazing and very accommodating. The property was clean and in excellent condition. We enjoyed all of the amenities!

Leisure

2/10

Poor

24 Aug 2023

Ping

Disappointed

10/10

Exceptional

20 Aug 2023

Tara

Very quite ! The staff was nice and helpful

Leisure Family

10/10

Exceptional

07 Aug 2023

Loren

Wonderful property - been a few times and just perfect

Leisure

8/10

Excellent

09 Jul 2023

Jason

A very quiet location. If you are not staying in the homeowner area then you are very much relegated here especially at the pool.

6/10

Pleasant

08 Jul 2023

Leslie

The rooms are beautiful. The food is the downfall. Room service is ridiculous. It’s so overpriced, you feel screwed, in a bad way.

Leisure Self

4/10

Poor

27 Jun 2023

Ismael Perez

Hidden charges, disrespectful manager , no kid friendly, dirty beach . Uncomfortable beds ..

Leisure Family

10/10

Exceptional

26 Jun 2023

Scott

The Ritz atBal Harbor Florida was fantastic. The service was second to none. I look forward to another stay.

Partner

10/10

Exceptional

31 May 2023

Nataliia

The most beautiful hotel around Miami Beach. The food was excellent. The staff is lovely and attentive, and friendly. Thank you, Anastasia, for your help.

10/10

Exceptional

22 May 2023

Kathryn

Fun Weekend at Haulover!

Had a fabulous weekend with dear friends. Our accommodations were top notch!

Friends_and_family Friends

10/10

Exceptional

09 Apr 2023

Michael

I really enjoyed this trip. My room was impeccably clean and presented. The staff were as wonderful as I’d expected and the food was divine. I will always recommend this boutique hotel.

Business_and_leisure Self

10/10

Exceptional

02 Mar 2023

amacmartin

5-star

Business

2/10

Poor

18 Jan 2023

Judy

The room was dirty but the worst part were the roaches!!

Leisure Family

2/10

Poor

09 Dec 2022

Yaron

Stay away. This hotel is understaffed, and twice staff did not clean the room by 2 pm, but a person did come to account for the minibar every day. The single restaurant has a limited menu, and terrible breakfast. Go to the nearby St Regis hotel a few building down for an amazing buffet for the same price. Some of the concierge were new to Miami and knew little about the area. The area is far from any restaurants and room service closes at 10pm. The only redeeming value is the view and location to the beach. Skip this hotel.

Leisure

4/10

Poor

04 Dec 2022

susan

Completely ordinary and in need of a serious rehab. Dated, scruffy and uninteresting. Very limited and bad dining choices.
The staff however was exceptional.

Business Self

6/10

Pleasant

27 Nov 2022

Joel

Not a normal Ritz Carlton Hotel

This is not your normal Ritz Carlton Hotel and I wish it wasn’t advertised as such. It is a residential place with basically no lobby, one restaurant and a very small pool area. We were there on a holiday and service to get drinks or food was nonexistent. There is not a Club Level and no real bar. Our one bedroom suite was nice and roomy so we spent most of our time there.

Partner

2/10

Poor

29 Sep 2022

Yaron

The positive: the staff were generally nice, and the hotel had the familiar Ritz Carlton quiet feel and smell. The showers are amazing and the view into the bay gorgeous. It ends there. The breakfast was boring (go to another hotel nearby for an awesome buffet - just not here). Dining (room and restaurant) ends at 10 pm. My bed wasn’t made twice in a row by 2 pm because they are under staffed, but did have staff to knock on door mid-day to check on minibar. The staff is new on rotating basis and don’t know Miami. One staff member was incredibly rude when we had a question about the pool. The hotel gives a voucher for a happy hour drink for coffee or wine but staff didn’t want to honor it for coffee except once as a favor. The morning coffee was watered down.

Leisure Family

10/10

Exceptional

20 Sep 2022

Phil

Beautiful place

Leisure Partner

10/10

Exceptional

02 Sep 2022

Joanna

The staff is beyond accommodating and friendly. The service is exceptional. I love all Ritz Carlton properties but this one by far was my best stay.

Business_and_leisure Self

10/10

Exceptional

08 Jun 2022

Elie

Over all it was a very good experience.
Professionnel staff
Food excellent
I loved my first time !
For sure we’ll come back!

Leisure Partner

6/10

Pleasant

06 May 2022

Sarah B

Property needs updating. Housekeeping could be better. Pool staff, front desk, and bellmen were wonderful.

Leisure Family

10/10

Exceptional

05 Apr 2022

Catherine

Beautiful beach and location. We also lived the view and the bathrooms!

Friends_and_family Family

10/10

Exceptional

04 Apr 2022

Sandra

Thanks

Enjoyed the hotel. Rich was very helpful and friendly during our stay. Thanks!

Friends_and_family Friends

10/10

Exceptional

21 Feb 2022

shlomo

We had a great time.

Leisure Pet

10/10

Exceptional

08 Sep 2021

Felicia

Awesome at the Ritz!

Our stay at the Ritz was by far one of the most amazing hotel stays my spouse and I have ever experienced. So much so we are planning another trip to Miami and the Ritz Carlton will be our first choice.

Partner

8/10

Excellent

11 Aug 2021

Verified traveler

Private, good if you are looking just to relax. Not much to do for little kids, and the biggest problem is only one restaurant (there is a bar also but the food is from the same restaurant).

Family_with_children

10/10

Exceptional

22 Jun 2021

Verified traveler

Excellent hotel

Leisure Self

10/10

Exceptional

21 Jun 2021

Verified traveler

Ritz is ritz ;)

Never can go wrong with Ritz Carlton. Almost everything as nice as it could get. Very nice plus that the area compared to other areas of miami, this is like a very high end area. Which makes it more comfortable

Business Family

4/10

Poor

01 Jun 2021

Verified traveler

Got treated as a second class guest

Paid in advance and when I checked in they said I didn’t pay, when checking out they try to charge for breakfast and I paid the room with breakfast included, they try to convinced me that the 100 dollars that was offered when I booked it can be used towards breakfast which was included in room charge. 2 nights for honeymoon with so much aggravation. I still have more to say about checking in, I expect a manager contact me so I can explain

Partner

10/10

Exceptional

04 May 2021

Verified traveler

Our stay at the Ritz was absolutely wonderful. The service was impeccable and the staff were very friendly and warm. They went above and beyond to ensure our stay was perfect. The beach is beautiful and the cushions on the lounge chairs were so comfortable. Everyday was more relaxing then the next. I will definitely be coming back.

Leisure Friends

10/10

Exceptional

08 Feb 2021

Angela

Great getaway

Overall in enjoyed my stay a great place to visit. They go out of their way to make you feel special I truly appreciate all of the staff!!

Friends_and_family Family

8/10

Excellent

29 Nov 2020

Adalberto

My best luxury vacation ever 🙂
The best location
The best View
Very nice place.

Leisure Family

8/10

Excellent

31 Oct 2020

Robert

I didn’t like being charged $40 per day to use pool and beach

Leisure Partner

10/10

Exceptional

28 Oct 2020

Verified traveler

Enjoyed a nice and relaxing weekend

Self

10/10

Exceptional

27 Oct 2020

Sergio

I live that you have 2 rooms by floor for elevator, very big room.

Leisure Partner

10/10

Exceptional

25 Oct 2020

mandeep

Ritz Bal Harbour was amazing!

Amazinggg trip. The staff took care of us, had a small problem and they upgraded our suite.

Partner

10/10

Exceptional

28 Sep 2020

Christopher

Anniversary Weekend

Amazing weekend. The staff was beyond helpful and friendly. Beautiful property with lots to do in the area. We used the free bikes and loved the pool area. Service was top notch.

Partner

10/10

Exceptional

22 Sep 2020

Bryan

Fantastic quality in the service from all employees. Each individual who attended us from the main lobby attendants, valet, beach/pool staff the care and attention could not have been better and it made the trip so much better to see such helpful staff. The bathrooms in community areas such as the pool are places that can get nasty quickly but not here. There was never once any mess or dirty areas in any bathroom or elevator I’m talking noticeably clean. Amazing room and bath tub to top it all off.

Friends_and_family Family

6/10

Pleasant

16 Sep 2020

Debra

Our stay was two nights, the first night we got very little sleep. Our neighbors had a party that went on into the wee hours. This is my sixth time staying at this location. The staff are doing the best they can, however the service has gone downhill. The Ritz Carlton should be providing top notch service, as their reputation is based on top-notch service, the service has fallen short dramatically. When you’re paying over $500/night plus an additional resort fee for a room you expect better service.

Leisure Partner

10/10

Exceptional

13 Sep 2020

Jasmine

I stayed here for my birthday and the view was beautiful the hotel was very clean and smelled good! I would most definitely recommend this hotel and stay here again!

Leisure Partner

8/10

Excellent

08 Sep 2020

It is a beautiful property, very clean, good mattress, great views, nice pool. The sand at the the beach is not so good.

Leisure Family

10/10

Exceptional

02 Sep 2020

carlos

Beautiful view amazing service and friendly people

Partner

10/10

Exceptional

31 Aug 2020

Kyle

Beautiful Hotel

Partner

10/10

Exceptional

31 Aug 2020

Staff is pleasant and helpful. The facility was clean as well.

Leisure Partner

10/10

Exceptional

27 Aug 2020

Joseph

Great experience
very friendly
very clean
very good location

Partner

10/10

Exceptional

26 Aug 2020

Joseph

It should be a 10 star hotel!!!

I was very disappointed that they advertise as a 5 star hotel..

It should be a 10 star hotel!!!

Amazing service, clean, nice, just beautiful!!

Partner

10/10

Exceptional

25 Aug 2020

ClaudiaAlonso

This is actually the best hotel in Miami! Nicest staff, amazing customer service

Friends_and_family Family_with_children

10/10

Exceptional

12 Jul 2020

jenna

It was best place to relaxing and we had best steak in the life 😋

Friends_and_family Family

10/10

Exceptional

03 Feb 2020

Adam

The staff was incredible. We had just come from Cayman Islands after the huge earthquake, and once the staff heard this they went above and beyond. I cannot say enough good things about how gracious they were -- from upgrading our room, to getting toys for our daughter, complimentary champagne. It was not necessary for them to do this, but greatly appreciated.

Leisure Family

6/10

Pleasant

03 Nov 2019

miya

the property is a bit dated and quite secluded, as we had to drive to get anywhere. and all the added hotel and resort fees were disappointing as they were not communicated up front.

Leisure Partner

10/10

Exceptional

19 Oct 2019

Philomena

Superb, as always.

Partner

10/10

Exceptional

07 Oct 2019

LRF

One of the most beautiful places we’ve ever stayed. Rooms are amazing, modern and big. Location and the beach is perfect. Quiet, sophisticated and we will be the only place we stay on Miami Beach in the future.

Friends_and_family Partner

10/10

Exceptional

25 Sep 2019

Verified traveler

Excellent service
Excellent crew
Excellent location

Leisure Family

10/10

Exceptional

21 Sep 2019

Verified traveler

I have stayed at many Ritz and this property was beyond excellent. The staff was amazing and kind. I was upgraded upon check in and my room was outstanding! The spa and pool are perfection! I loved my oceanfront view. I absolutely will be coming back to this location.

Business_and_leisure

10/10

Exceptional

21 Aug 2019

Verified traveler

Christelle the front desk main lobby host was amazing . I appreciate the complimentary drink and how nice they were .