Sherry Frontenac

United States , Miami Area - FL
MIAMI BEACH, 6565 Collins Avenue
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100 reviews shown

2/10

Poor

03 May 2026

Ailema

The hotel is disgustingly bad , old, so price, they don’t have AC in the lobby, the staff is so rude . I really felt bad in my stay

Partner

10/10

Exceptional

03 May 2026

Caren

I have stayed here before and will stay again! The pool area is adjacent to the beach- both areas offer chairs and towels! We were upgraded to a king oceanview corner room with great views! Full gym and hair salon (which we didn’t use). The breakfast is light but there are local places across the street if you need more!
Another plus, luggage storage prior to check-in!

Partner

8/10

Excellent

03 May 2026

Ryan

Not a bad spot for location, beach, pool. Has bars and restaurants around in walking distance. Definitely stop at the Sandbar down the road

Self

2/10

Poor

02 May 2026

Christian

Worst property ever and trust me i thought i’ve seen bad ones before until i spent those 2 nights at this property without AC, been moving from room to room twice and a third one was proposed until i decided that it’s not necessary and i just wanted to leave, their maintenance came and said that most of the rooms of the property don’t have AC because of some power outage on collins and the others are just working on 50% so if it’s a hot day your room was at 72 in the morning it’s gonna be soon 79 degrees, at check out their front desk told you will get refunded without any confirmation letter or email when you call expedia to help you later they send you an email that the property said no they won’t and they can’t help you!!! You call for manager they never have one,ms Florencia is a ghost nobody knows where she’s at or when she’s coming, the phone in the room is not working so if you have a request you have to come down yourself to front desk waiting for only one elevator that the staff is also using so expect that after waiting for a long time you gonna find the elevator too crowded to get in so be ready to take the stairs if you are in a rush doesn’t matter the floor you’re in! I never thought i will leave such negative review for a property and i feel embarrassed for the agents they have good people working at their Front desk, Miranda,Serafin did all they could to help, so if you read that and still come to that property don’t complain after, stay away guys!!!!!!!

10/10

Exceptional

02 May 2026

William

Breakfast is definitely not Breakfast

Partner

2/10

Poor

01 May 2026

Erick

Not clean

Family_with_children

10/10

Exceptional

01 May 2026

Anderson

Our experience was simply fantastic! We enjoyed our stay and will certainly come back in a near future.
As a suggestion for improvement I would recommend a review in the check-in process as it takes much longer than other hotels.

Partner

10/10

Exceptional

01 May 2026

Christine

Older Hotel with some interesting history, but lovely. A nice pool well kept and clean. Helpful staff. Room was immaculate. Beach just steps away. I would come back.

Partner

10/10

Exceptional

01 May 2026

William

The view was great. The noise level day and night was horrible. Screaming children, loud mouth guests. The pool is not heated, full of suntan lotion, wazy pool water. The pool bathrooms were filthy. Guests having loud parties in the pool area until 3 AM. On the positive side, the beach area was great, nice chairs, umbrella's. The bar waiter was always close by to take drink and food orders. The breakfast was very well organized and for a small fee you could order cooked items, eggs, meats, hash browns. No one spoke English in the cocktail bar. The bartender made drinks wrong, charged the wrong prices, looked at his phone while you sat waiting to order a drink. I think this hotel needs an American Hotel Manager. You have to ask for room service. The room never looked like is had service, just towels changed and bed made.

Partner

2/10

Poor

01 May 2026

Jason

During my stay, hotel staff unauthorized cleared and checked me out of my room on two separate occasions, removing all of my personal belongings each time. This was done without my consent and caused significant disruption to my stay.

Friends

6/10

Pleasant

30 Apr 2026

Matilde

Good location !

8/10

Excellent

29 Apr 2026

Alexey

Mane issue is no car parking. I additionally paid $48 per day.

Family

8/10

Excellent

29 Apr 2026

Edward

The chairs on our balcony were not very comfortable at all. But the view was beautiful

Partner

8/10

Excellent

29 Apr 2026

Jennifer

Beach and pool

10/10

Exceptional

28 Apr 2026

Ivan De

Good

Family

8/10

Excellent

28 Apr 2026

Ann

The hotel had a great location. You had a beautiful pool and the beach right there. You received two chaise lounges and an umbrella for your day at the beach.
We had a regular room. It was fine . Comfortable bed. The hotel is very old and in need of refurbishing, but we enjoyed our time. The breakfast is very basic, the lunch and dinner prices are very affordable.
We would stay there again but we'd try a balcony room.

Partner

8/10

Excellent

27 Apr 2026

Krystal

Lovely staff who warmly welcomed us. The pool and beach lounge accommodations were very nice and not limited at all. The beach menu was nice but sadly couldnt be ordered at the hotel itself. The breakfast is the only reason why i didnt give a 5 star review, it was quite limited and I didnt enjoy it. Only went 2 days of my stay. Its basically bread and cheese/salami/oats. There was a menu to pay extra for eggs and bacon etc.
During my stay house keeping didnt visit my room.

2/10

Poor

26 Apr 2026

Franklin

Very old

Self

10/10

Exceptional

26 Apr 2026

wanda siena

The most beautiful and elegant hotel I have stayed in years. Delightful

10/10

Exceptional

25 Apr 2026

Jennyfer

I really enjoyed my stay at the Sherry Frontenac Oceanfront Hotel. It truly feels like a classic, luxurious hotel from the 1960s, and you can tell they put in a lot of effort to keep the facilities in great condition.
The hotel has everything you need for a week-long stay (or even longer) while helping you save money. The beachfront location is amazing, and the pool is huge and well maintained. There’s a basic breakfast included, and for a small extra cost you can upgrade to options like eggs, which is very convenient.
I also loved the lobby bar and the on-site restaurants, plus the game area with pool tables. The gym is well equipped with plenty of machines. At the beach, they provide clean towels, chairs, and umbrellas, which is a big plus. The lobby area is beautiful, and the rooms are very spacious with stunning ocean views.
I was lucky to have a great experience with the staff—especially Serafín, who handled both my check-in and check-out. He was excellent, professional, and very kind throughout my stay.
If I could suggest a couple of improvements: when I was there, only one elevator was working, so having at least two per tower would make a big difference. Also, having a coffee machine in the room would be a great addition it’s not even about having free coffee, but being able to enjoy a cup in the room while watching the sunrise would make the experience even better.
Overall, the location is excellent, and it’s clear that the staff is constantly working to maintain wel

Partner

4/10

Poor

24 Apr 2026

Danielle

Where to start…whoever photographed the property should receive a raise! Upgraded hotel room looked like a jail cell.
Toilet didn’t flush, we have visitors in our room( cockroaches). Stains on the sheets that felt like sandpaper. The continental breakfast is just multiple loaves of white bread that you can toast. Employee had no shoes on, walking down the hall while cleaning. The hotel needs to be bulldozed and rebuilt. Trying to figure out what my resort fee covers?

Friends

6/10

Pleasant

24 Apr 2026

Tim

Parking was not on site. Had to pay for parking at another hotel. Should’ve just booked with that hotel. A/C was broken the first night and wasn’t comped for the miserable inconvenience of our first night. Plus we had to move all of our belongings for the entire week ourselves. In the confusion, we left jewelry in the safe and couldn’t get the manager to go in the room we had to change from until the other visitors left (yes, they put someone else in the room the A/C wasn’t working in). Which didn’t make sense bc that opened the opportunity for the jewelry to be taken away from us. So sad. There was an intolerable noisy room next to us until 3 am and couldn’t get any response from anyone to rectify the problem. Couldn’t get room cleaned for two days. Will never stay there again and would never recommend this hotel to anyone.

Partner

6/10

Pleasant

24 Apr 2026

Zachariah

Room was fine. Staff were pleasant. We ate one meal in the restaurant on site and they completely messed it up, but in the end did get us what we ordered after delay. The building is clean enough. Lots of wallpaper pealing in common areas. Windows dirty. No parking on site. They refer you to two different public parking lots which one was very expensive, or the option to valet in the hotel next door. We chose the valet which was $20 a day cash only. I didn’t have cash and was forced to use their ATM to get money out which resulted in fees to take out the money. During the weekend when we took out our car, I overheard the valet tell a guest of our hotel attempting to park with them that it was full and turned them away. Was also fronted with a “resort fee” when we checked in over $100 on top of the credit hold for the room. Likely would not stay again at this location or recommend others to do so.

6/10

Pleasant

23 Apr 2026

Mirela

Pros: perfect location on the beach, complimentary breakfast, nice ocean view from the room, games and restaurant on site, helpful staff, nearby playground for children, free beach chairs and umbrellas, nice pool.
Cons: outdated rooms, slow elevator.

Overall the cost was worth it and I’d definitely stay again at this hotel.

Family_with_children

10/10

Exceptional

23 Apr 2026

Sidney

The room size was great for two guests. Clean and conveniently located.

Friends

2/10

Poor

23 Apr 2026

Victoria

1. Charged us 438 dollars and when I called they wouldn’t refund it but also didn’t tell me why they charged me this price.
2. Cockroaches in my room
3. Elevator was expired and horrible
4. Breakfast was terrible
5. I’ve been trying to dispute this charge and figure it out and they haven’t helped me, made me talk to three different people and have given me 5 different answers, seems like no one knows what they’re doing there

2/10

Poor

23 Apr 2026

Meghan

The first floor was stunning. The amenities were fantastic except the breakfast \"included\". A total manipulation and a joke... the worst coffee, machine juices, poor quality bread, deli meat, and cheese. The toaster barely worked, the oatmeal and grits were very undercooked, and the muffins were stale. The eggs, hash, bacon, even omelets were outrageously extra money. The bacon tasted a day old and was touch to chew, a child could make the eggs better, and the hashbrowns were frozen and barely cooked. Such a disappointment.

I wish the room was better but we were tricked there too. Lucky us, given an \"upgrade\" in the \"newly renovated\" building. The room smelled of fresh paint with splashes on furniture and doors. The nicest part was the bathroom... until i took a shower. I pulled out clumps of dried paint and a foot of hair out of the drain. The sink and shower annoyingly dropped the whole time. The air conditioner did not work and the fan was barely noticeable on hot nights.
The \"ocean view\" is also a joke... not worth the extra money. The view was barely a sliver of water, the windows don't open, and they were covered in a thick black, spotted dirt. Also the roof was disgusting and full of clothes (also in the barely viable view).

**NO PARKING ON SITE** $30 a day @ the Monte Carlo (very nice staff and valet)

I addressed my concerns to a few staff members at the front desk... there response... no other rooms are available, apologies.

The staff was very friendly.

Partner

2/10

Poor

22 Apr 2026

Janisha

★☆☆☆☆

I would not recommend this hotel at all. There was essentially no staff available when I arrived—just one cleaner trying to handle the entire property. Check-in was supposed to be at 4 PM, but I didn’t get a room until after midnight.

When I finally got to the room, it smelled like the floors had been recently wet and not properly cleaned or dried. The overall condition was disappointing. The pool area was also in poor shape with visible cracks and cigarette butts scattered around the seating area, which made it feel unmaintained and unsafe.

What made the experience worse was the lack of accountability. The manager stated there was nothing he could do because all reservations were booked through a third-party system, and that the hotel had been overbooked beyond its capacity. There were many guests waiting for rooms, and several people still didn’t get accommodations during a very long wait.

Overall, the experience was disorganized, frustrating, and unacceptable. I would not stay here again or recommend it to anyone.

Self

6/10

Pleasant

21 Apr 2026

Nicole Marie

I was there for a week. There were only one working elevator for ten floors my entire stay.
Their free breakfast means either salami and cheese sandwiches or tuna sandwiches.
Bixby do not get housekeeping unless you've requested an even when you do.It takes them days to respond. I had to go to management to get towels and new bed linens.

Self

2/10

Poor

21 Apr 2026

Jasmine

The rooms look NOTHING like the photos. The cost of the rooms aren’t worth it. I literally only checked in for 30 minutes before checking out to find a new place to stay.

Partner

4/10

Poor

20 Apr 2026

Paul

place needs a complete renovation looks like its 50 years old the breakfast they charge 6.50 for eggs i thought breakfast was included! And the resort fee they probably pocket was surprised i was paid in full brrr nice location that is it

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Sarah

In the process of renovating. Common areas were all clean and pool/beach areas well maintained.

Family_with_children

6/10

Pleasant

20 Apr 2026

Nilay

Breakfast was awful

2/10

Poor

19 Apr 2026

Darian

Blankets were dirty and staff was rude! Breakfast that was paid for was disgusting. Pool is cold always

Partner

8/10

Excellent

19 Apr 2026

Michael

I was a little concerned after reading some bad reviews. However, my experience was lovely. No issues at all, exactly what I paid for. Would come back.

Self

8/10

Excellent

18 Apr 2026

Joselyn

Good

Family

4/10

Poor

17 Apr 2026

Tiffanys

The hotel room are outdated. The breakfast is horrible. Wouldn’t recommend it.

Friends

10/10

Exceptional

17 Apr 2026

Vadah

Rooms were good... staff very friendly and helpful. Continental breakfast was good... pool was very large!

10/10

Exceptional

15 Apr 2026

Frederique

From the time we got to the front desk everyone was very helpful and courteous. All our question s were answered about the area and our ocean front had a balcony that was lovely. Would stay again

Partner

10/10

Exceptional

15 Apr 2026

Rebeca

Beautiful area

4/10

Poor

15 Apr 2026

Papu

This was the worst hotel experience. First check in is 4pm I believe. We arrived at 6. At that time was told our rooms weren’t ready. We were only staying one night, but wanted to enjoy a bit of daylight and walk around the beach. At 7, one room was ready. At almost 8 our second room was ready. That’s 4 hours past check in time!! They did waive a resort fee which was nice and staff was kind but there should be no reason for a 4 hour wait on rooms (2 in our case). Not too mention the check in process was the longest I’ve ever witnessed. Most hotels get you a room and a key, swipe your card within a couple minutes. I didn’t see any person during my wait in the lobby be at the check in counter for less than 10-20 minutes. The rooms were okay, bathrooms are odd and small. Beds are fairly comfortable. The building is old and showing its age in many ways.

Family_with_children

4/10

Poor

14 Apr 2026

Ana

The room was clean , but bath tub clug , tv did not work ,?safe broken staff the night we got there was not welcoming , did not get the room i wanted i got what they had . Never again st this Hotel

Family_with_children

6/10

Pleasant

14 Apr 2026

Esmeralda

Our flight arrived early and was happy to be able to leave are bags safely secured to allow us to enjoy the day. While doing so, we asked if it was possible to get a room with a balcony which I had paid for and was told it count possible. We

8/10

Excellent

14 Apr 2026

Robert Charles

Unfortunately, there were delays getting an elevator because one of the elevators was not working.

Family

2/10

Poor

13 Apr 2026

Ali

The worst hotel experience ever.
I arrived an hour early and was told that the room is not ready and they will call me as soon as housekeeping gets done.
I came back exactly at 4 and asked why didn't I get a phone call they didn't have an answer for that and had to raise my voice after waiting until 4:40 at the counter then right a way the attendant said your room is ready and gave me the keys, so I go to the elevator to find out that one is only working and had to take the stairs to the room luckily it was one floor up. I get in the room and did a little inspection and found some of the lamps didn't work, hair on toilet seat and barely was able to turn the mirror light on and couldn't turn it off because the switch is not functioning.
My son woke me up at 4 am screaming that he got burned from the hot water after he finished showering because the hot water facet broke and hot water kept running. I ran to my car grabbed a pair of pliers and was able to shut it off.
My room was supposed to be ocean view but wasn't.
They had no parking and were referring everyone to the next door hotel ( Monte Carlo ) for their valet parking which was $30 per day.
I had to pay for lots of menu items for a supposedly continental breakfast such as eggs.
The price I was quoted before I arrived was not the same, way more.
When I paid at the counter I used a different card than the one I had on the website and the day I checked out they tried to charge me again around 5 pm on website card.

Family_with_children

10/10

Exceptional

13 Apr 2026

Marcela

The pool is great! The staff was very helpful!!

Friends_and_family Family

2/10

Poor

13 Apr 2026

Jill M

This is a repulsive property. Filthy, smell of sewage, broken elevator that a lady was stuck in for several hours. No light bulbs in most lights in rooms, non- working outlets, flickering lights in many places, broken phone so no ability to contact front desk. The hallways were absolutely disgusting with hair and garbage everywhere. We couldn't get towels even, they gave us wash clothes for the 'bath' towels. Reports of theft from house keeping staff- which I find interesting because house keeping tried to clean our room at 7:30pm one evening and to their surprise 1 person in our party had returned earlier than normal to our room. This is sketchy as it gets. Also, a murder occurred in 2022 where the body was not found for several days. Expedia did NOT represent this property accurately and should drop it off Expedia. This will make me rethink Expedia use going forward because if you research this hotel outside of Expedia it is evident that it's an awful crime ridden place that needs serious owner reflection and management changes. However, it remains run down and poorly managed. It's a tear down or a serious renovation situation at best, but a fraud currently. We ended up switching hotels in the middle of our trip because of how awful this place was. I could not recommend this less. Absolutely awful experience!!

Friends

4/10

Poor

13 Apr 2026

bismark Antonio

Got a room with a great view that overlooked the ocean and pool. Hotel is a bit outdated and could use renovation. The staff was great and friendly. The room was okay, carpet and tiles in the bathroom were dirty. Housekeeping was not so great, only got service two days out of the five days we were there. I went to the lobby to get ammonites and to tell them that service was not provided but the next day there was no service by noon so I called in to the front desk. Overall, the pool and ocean view are the big plusses of our stay.

Partner

2/10

Poor

12 Apr 2026

Phelarn Bianca

Elevator was broken the whole stay and had to always wait 10+ minutes to get on unless it was 1am. The bathroom was literally horrible the shower floor is the same in the whole bathroom legit felt like I was in jail and had to wear slippers because I was scared of fungus from the floor. Will never stay here again

Friends

6/10

Pleasant

12 Apr 2026

Richard

Had to change room due to tv not working. Loud wind noise through windows. Properly very old and worn. Staff was excellent. Pool was average. Food was average. Overall very underwhelming.

Friends_and_family Friends

8/10

Excellent

12 Apr 2026

Candy

we were very satisfied with our stay. Room was clean and comfortable and we noted that they are planning a redo soon to refresh the furnishings. Good breakfast, enjoyed the add on of an omelet. Would have been happier if the pool was heated as it was too cold for anyone but children to swim in!

Friends

10/10

Exceptional

12 Apr 2026

Marcela

The front desk emplyees were very helpful. The information was very clear.

6/10

Pleasant

12 Apr 2026

Katie

extremely kind staff. definitely an older hotel. they took awhile to clean my room

Self

6/10

Pleasant

12 Apr 2026

Christian

Overall the experience was ok. Hotel conditions are very old, I would only stay in their newly renovated rooms (which still need work). Our room flooded on the first night and was moved to a new room , but all the rooms have a stench of mildew and mold. Walls are paper thin, can hear people staying in the room next to us all night long. Air conditioner made strange noises at night. Lots of children who played in the pools after 8PM. Wish there was a jacuzzi.. breakfast was absolutely disgusting, looked like it sat out over night .. I could not even stomach to drink the coffee they had here. Overall, I probably would not stay here again. It’s good for a quick stay if you just want to hit the beach, nothing to do at all incase of rainy day.

Partner

2/10

Poor

11 Apr 2026

Tymofii

Nowhere in the description does it mention that the place reeks of mold—the building is extremely old. I do not recommend it to anyone.

Family_with_children

2/10

Poor

11 Apr 2026

Subhashini

Very unclean. Staff are extremely rude and unprofessional. Very old and dirty. The hallways stink. The elevator is so bad and takes ages. The breakfast is not complementary. You have go pay for everything other than juice and cereal. Even though they say breakfast comes with the hotel room. The light in the bathroom was flickering and my kids were scared. It was a nightmare. They need to fix a lot of things in that hotel. Not happy with the stay.

Family_with_children

6/10

Pleasant

10 Apr 2026

Ida

Pool very clean and spacious. Only one elevator working so you have to be patient or use the stairs. Room was ok, nothing exceptional. TV barely any decent channels. Didn’t like the fact they charge fee of $34.00 per day for a supposedly breakfast which wasn’t the best! Good breakfast was another fee! Would not spend 1 entire week here! Only up to 2 days! Good luck!

Family

2/10

Poor

10 Apr 2026

Sharqel

Room was clean and staff was very helpful and polite. As far as appearance I’ll give it 3 stars. It’s an older building but well kept. Beach access was top tier.

Partner

8/10

Excellent

10 Apr 2026

Christina

This is one of our favorite places to stay! The staff are so friendly and very helpful. It’s clean, it’s comfortable, and the staff will accommodate all of your needs!! The pool is absolutely beautiful and well kept. The beach view, you truly can’t beat it. & The breakfast is always very good with a variety of foods as well. You’d be missing out not staying at this establishment!! (:

Family

4/10

Poor

09 Apr 2026

Ana

I booked a balcony ocean front two queen size beds and when I got there, they said the room I booked was not available so I had to be put in a regular to queen room with no balcony and partial ocean view so I requested to get moved in the morning to the next available room I booked And when I got put in the room I booked, which was the balcony with the ocean view and queen beds the main light didn’t even work and there was no AC working so I went downstairs to complain and they sent maintenance to come fix it and they maintenance guy said I don’t know why they put you in this room. They knew the AC was not working or the light so I went downstairs again to complain and they gave me two fans because they had no other rooms available like the ones I bookedand I requested a refund and they only gave me $100 back refund KEEP IN MIND I STAYED FOR 5 nights and they also gave me complementary four sides of breakfast but when I went to go get breakfast, kitchen manager was really rude and said that I only could get one free item and I had to go back to the front desk to tell them to give me more cards when in the back. They had wrote 4x and on top of that the one managing the gym was racist because he told me I had to bring my own towel and I was the only Hispanic there, but he was giving the other light skinned people free towels and not telling them that they had to pay for the towel if they wanted one from the gym but just handing them out to them like nothing.

Family_with_children

6/10

Pleasant

09 Apr 2026

laszlo

If you get the most expensive room Than its OK…:)

Partner

2/10

Poor

08 Apr 2026

Baneza

Everything was terrible, just the view was okay—everything else was awful. They wouldn't refund my money because of the wrong dates, so I had to pay double for the hot water. The reception was terrible. It was my first time using Expedia, and I wasn't happy with it.

Family_with_children

2/10

Poor

07 Apr 2026

Jose R

Family_with_children

10/10

Exceptional

07 Apr 2026

Maria

Me encantó mi estancia en el hotel todo muy limpio la habitación hermosa frente al mar sin duda volvería alojarme en este hotel

Partner

4/10

Poor

07 Apr 2026

sujithkumar

Suite room, with no proper cleaning, smells bad

Family_with_children

10/10

Exceptional

07 Apr 2026

Tim Wittenauer

What a beautiful hotel!! Everyone working was very nice and welcoming! Elizabeth in the lobby greating people was fun, professional, knowledgeable, and had the best personality!!! The hotel was very clean and never a shortage of pool towels!!! I would definitely come back!!!

Friends

8/10

Excellent

06 Apr 2026

Ryan

property has a great location but there has been no investment into the property in a long time.

Family_with_children

8/10

Excellent

05 Apr 2026

Danna Marie

Outdated but great pool and beachfront . Staff was helpful and nice!

Family_with_children

8/10

Excellent

04 Apr 2026

Marina

Property was great, staff was great our room was great but the wall leaked water in the entry way of the room only disappointment. Other then that a great stay!

Partner

2/10

Poor

04 Apr 2026

Brittany Marie

They where horrible

Partner

6/10

Pleasant

04 Apr 2026

Staff were extremely nice, beach and pool area very nice. Hotel is dated. Continental breakfast was toast, oatmeal, grits, and cereal.

Family_with_children

8/10

Excellent

03 Apr 2026

Robin

Our room was balcony overlooking pool and ocean!! Gorgeous! Breakfast could have had better selection but ok. Staff was friendly and helpful!! We had a great time! Close to Publix and stores!!

Friends

10/10

Exceptional

03 Apr 2026

Beth

The Sherry is great. Loved the amenities and the location. You will need to be patient as property is needing some TLC. Sounds like renovations are in the works and will be getting better

Family_with_children

10/10

Exceptional

03 Apr 2026

Lola

It was just great!

Family_with_children

6/10

Pleasant

03 Apr 2026

Dwayne

I arrived around 4pm for check in and my room was ready and the gentleman at the front desk was very helpful. Throughout my 4 day stay in the south tower, only one elevator was working which results into long wait time just to get to my room. On day one i went to get the complimentary breakfast, to my surprised it was just bread, cereal, coffee and other miscellaneous item. I only took a cup of coffee and was so bad tossed it out and went to Starbucks. On the plus side, they have a nice gym. The pool seems very popular and the beach is a short walk away.

Self

10/10

Exceptional

02 Apr 2026

Claudia

Yes

2/10

Poor

02 Apr 2026

Caitlin marie

This place is absolutely disgusting. Rooms are out dated and disgusting. Bugs everywhere. Holes in the doors and walls and ceilings, paint chipping everywhere. Elevator about to break. And their breakfast consists of cereal, cheese slices, tuna salad and white bread. They are also thieves. Do not waste your time or your money here. Run away.

Partner

2/10

Poor

01 Apr 2026

Caitlin

Disgusting place.

8/10

Excellent

01 Apr 2026

Fernando

I had the king room and the window view didnt look like the pictures I saw.

Self

10/10

Exceptional

01 Apr 2026

Jesse

The room we had looking over the Atlantic Ocean was very nice. Very much liked the closeness and access to the beach. Free breakfast could have more choices although for an additional cost you could order from a menu.

Partner

10/10

Exceptional

01 Apr 2026

Laia

Beautiful hotel with direct access to beach! Quiet area with lots of places to eat and explore!

10/10

Exceptional

30 Mar 2026

Neema

The room was clean the breakfast was okay but the beach view was really beautiful we had an amazing stay and the neighborhood is really beautiful and safe

10/10

Exceptional

30 Mar 2026

Tylisha

The staff was great. They were kind and helpful. Room was average. Pool was huge. Breakfast was dissapointing..walked into where it was held and almost right back out.

4/10

Poor

30 Mar 2026

Veronika

Hotel was very old and all furniture was broken.

Family

8/10

Excellent

30 Mar 2026

sharon

I really wished I would have had the room we booked for on the newly renovated side. The staff did try to accommodate me as best as they could. Staff super nice always willing to help.

Family_with_children

8/10

Excellent

29 Mar 2026

Bryan

The pool is super inviting and the beach is absolutely gorgeous—soft sand, clear water, and the perfect spot to just relax and have fun!

Self

6/10

Pleasant

28 Mar 2026

Raul

Okay

2/10

Poor

28 Mar 2026

Jonna

I wouldn’t recommend this place dirty I felt gross the hall 6 nights

Partner

8/10

Excellent

27 Mar 2026

Adiact

Yes

Partner

6/10

Pleasant

26 Mar 2026

Mariella

Nice ocean view, room was comfy, however only 2 elevators working out if 4. And no jacuzzi, would have been nice with the cold weather.

Family

4/10

Poor

26 Mar 2026

Nicholas

I paid extra for a balcony room, was told it was unavailable and was put in a partial view room, messaged property for refund with no response, front desk waived resort fee which is half of the premium i paid

Family_with_children

6/10

Pleasant

25 Mar 2026

Sarah

The property was a little dated but still cute. They charge a resort fee for things like the pool and beach towels that other hotels typically include. There's no hotel parking so be ready to pay for parking in a public lot. It seemed like all but one of the front desk staff was brand new. The tv wouldn't turn on in my room the whole time but I never called anybody to come fix it. Also it was stormy and cold in my room but the heater didn't work. I turned it on but my room kept getting colder. Again, I didn't call anybody to come fix it so they didn't know. Overall it's a coin toss on whether I would stay here again.

Self

4/10

Poor

25 Mar 2026

Natalie

Loved the proximity to the beach. Room was ok, had a few issues and changed rooms. The upgrade we received was very modest to say the least. The pool water was ice cold, but the ocean temps were AMAZING! The staff was helpful and friendly. Henry is the BEST!

Family_with_children

8/10

Excellent

25 Mar 2026

Mary

After a two hour flight I was just ready to get to our room to change but upon arrival our room wasn’t ready, already upsetting that check in wasn’t till four pm which I feel is ridiculous, but we had to wait two hours for them to get our room ready. The complementary breakfast was toast, oatmeal, and muffins you had to buy the other options that they had that was tasteless. The location was perfect on the beach, the bar inside the hotel was great, the room was the best part, although we couldn’t get our tv to work we didn’t need it.

Family

2/10

Poor

25 Mar 2026

Marinelly

Safety Concerns, Broken Promises, and Zero Professionalism

Rating: 1/5

DO NOT STAY HERE. I am shocked this hotel has any positive reviews. We booked a Partial Ocean View King for a wedding trial getaway but were placed in a room with two single beds facing an old building. When we complained, we were told no manager was available until morning.

Safety & Professionalism:
The hotel is a major security risk. Personnel do not wear uniforms, so you never know who actually works there and who is just wandering the property. This was especially unsettling given the questionable characters hanging around the halls. Even the \"upgraded\" room we eventually got (which was just the room we originally paid for) had a crooked door frame that stuck every time we tried to enter.

Poor Amenities:
The \"continental breakfast\" is a joke—just cereal, toast, and ham/cheese. If you want eggs or pancakes, you have to pay extra. Furthermore, the Wi-Fi was unusable, forcing my fiancé to use a phone hotspot for work.

Dishonest Management:
We dealt with Supervisor Glenda and Manager Harsha Serafine. They clearly cover for each other; we were told Harsha wasn’t available, but after we waited for 30 minutes, he suddenly appeared. Harsha explicitly promised a refund for our final night due to the \"bait-and-switch\" on our room. It has now been two weeks, and the hotel is ignoring both us and Expedia support.

Save yourself the headache and book elsewhere. They do not honor their word.

Partner

10/10

Exceptional

24 Mar 2026

Elizabeth Clara

My husband and I had a wonderful stay in Miami at the Sherry Frontenac. We booked a deluxe oceanfront room with a balcony, and the view was absolutely stunning. The room was clean, fresh-smelling, and well maintained, and the staff was warm, welcoming, and very accommodating throughout our stay.
While the hallways are a bit dated and could use new carpeting, it didn’t take away from the overall experience. This isn’t a brand-new hotel—it was built in 1947—and its vintage charm is part of what makes it special.
Parking was easy and affordable. We parked two blocks away at O’Connell Boathouse for just $5 a day using the ParkMobile app, which was incredibly convenient.
Overall, our stay was absolutely worth the money, and we had a fantastic time. The breakfast was decent, and there’s a boardwalk just beyond the property that’s perfect for a stroll.
One of my favorite parts of the trip was the few cats around the property—I adored them and even brought a little treat for them each day. I also noticed some guests complaining about not receiving fresh towels daily, but I simply hung mine up to reuse, just like I do at home.
All in all, it was a relaxing and enjoyable experience, and we would gladly return.

Partner

8/10

Excellent

24 Mar 2026

Ricardo

Clean place the room is very spacious. Overall the price wasn’t too expensive, just a bit on the resort fee while the breakfast is very poorly.

Self

10/10

Exceptional

24 Mar 2026

Edilso

All was amazing