Palm Tree Club Miami

NORTH BAY VILLAGE (MIAMI AREA), 1819 79Th Street Cswy
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100 reviews shown

6/10

Pleasant

28 Jun 2026

Diana

The hotel is not bad, but I would not say is good either. Elevator was broken, we were assigned a 4th floor room. The asked for a security deposit that surprised me at the moment of check in. Restaurant is incredible loud and Ari conditioning too.

Partner

6/10

Pleasant

28 Jun 2026

William

Room wasn’t available till 4:30pm. Room was on 4th floor and elevator was broken. Had to climb 4 floors with all our gear. Last visit my husband got stuck in another elevator there. I feel that a lot of these hotels run on fumes. They did give us a later checkout due to room not being ready on check-in. I love the place and the location and price though. Oh and major construction going on all over and right next door. They were letting construction workers park in the hotel lot and told us we might have to park on the other side of hotel if we lost our spaces. A lot of inconveniences. Not sure if we will stay again.

Partner

4/10

Poor

28 Jun 2026

Nadia

Place is nice and clean with friendly staff, the reason I am giving a bad review is because my one night experience there was nothing but a fail. I paid to have a nice ocean view, when I arrived I was put in a room on the 4th floor and elevator wasn’t working, I had to be downgraded to a view facing the parking lot because I couldn’t do the stairs because I was getting short of breath, no discount offered or anything, then I wanted to enjoy the patio although it was facing the parking lot, I couldn’t open the door for nothing, called the front desk numerous times to ask how to open it ( no answer), I got tired until I went to sleep and checked out early morning😟😫

Self

6/10

Pleasant

27 Jun 2026

Devang

The hotels pretty mid

Family

10/10

Exceptional

27 Jun 2026

Kathleen

SHORT WALK TO WATERFRONT DINING AND AMENITIES. HELPFUL STAFF

Family

6/10

Pleasant

26 Jun 2026

Yairelitza

I pay for breakfast and there is no breakfast
The matters is very bad
The price is okay

4/10

Poor

24 Jun 2026

Adrian

I got a first floor room. And as soon as I entered the room I smelled a heavy humidity smell. I was in a rush for a meeting and when I arrived at midnight There was no one at the front desk I could ask for a different room so I went and slept like that, now I'm terrible sick with really bad respiratory symptoms and I'm 100%sure it was from spending the night on that room. I'm sorry but it's a real problem. Everything else was ok but the do have to work on fix those because more people will get sick

Self

2/10

Poor

23 Jun 2026

Taniece Simone

I strongly recommend people not to use this facility for their vacation. We stay here for 3 nights, they charged us US$17.5 for complimentary water battles without notices.

Family_with_children

4/10

Poor

23 Jun 2026

Edgar

No nos quieren devolver el depósito y nos cobraron una Nutella de agua a 16 dólares

Family

4/10

Poor

23 Jun 2026

Diana

I really wanted to like my stay there because the front desk staff were very pleasant and tried to be as helpful as possible but this hotel is falling apart at the seams! The elevator was out for the entire 5 days that we stayed at this hotel and there seemed to be no urgency to get it fixed quickly! Our room was on the 4th FLOOR!!! so we had to carry our luggage up the stairs when checked in and again down the stairs when we checked out! We also didn't use the pool much or participate in any extra activities because of the elevator issue! Who wants to keep walking up and down 4 flights of stairs in 95 degree weather???? One of the ice machines on our side was also out of order for our entire stay so there were lines formed on the one ice machine that worked! Our key cards to the room kept malfunctioning after just one swipe so AGAIN we had to keep walking up and down 4 flights to the lobby! All of these extra inconveniences took away from our much needed vacation and it just seemed liked an overall hassle to stay at this hotel. We won't ever be returning to this place and will instead book with the Marriot or the Hilton because we need ELEVATORS in order to properly enjoy our vacation! I only gave it 2 stars and not 1 because of the gentlemen that worked the front desk were very good but whoever the \"facilities manager\" is needs to get these things fixed ASAP!

Family

4/10

Poor

22 Jun 2026

Andres

We had an ok stayed in this hotel, room was fine, but property not too good, plus we paid extra for breakfast and were we came the host said that they don't offer breakfast

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Shenice

Great stay, I enjoyed my room balcony and pool area. the restaurant next door was a nice view and the music was awesome.

Partner

6/10

Pleasant

22 Jun 2026

yaritza

más o menos

10/10

Exceptional

21 Jun 2026

mercedes

Lean room

10/10

Exceptional

21 Jun 2026

Ebony

Great property helpful staff

Friends

6/10

Pleasant

21 Jun 2026

Andrew

5th floor room no elevator. The female staff members were super helpful and attentive. The male staff members were slow, unaware and not helpful. Giant party on Saturday night at the bar/restaurant which excluded hotel guests and was loud and noisy til 3am. Pool was nice, view of the water was nice.

Family

10/10

Exceptional

20 Jun 2026

Angela

Muy bien

10/10

Exceptional

19 Jun 2026

Edward

i couldnt find the laundry room, and the AC kept making lots of noise.

Self

6/10

Pleasant

19 Jun 2026

Raymond

I like the waterfront atmosphere down side was had to go to second floor to get ice and no microwave

Partner

10/10

Exceptional

19 Jun 2026

Ricardo

This is a hidden gem in the Miami Beach area. The hotel provides a 1960's vibe with an incredible restaurant with a full frontal view of the intercostal waterway and an incredible happy hour menu. The rooms are big, there is free parking and the staff is very helpful. If you are looking for a good place to spend some days, out of the noise, this might be the place for you.

Self

10/10

Exceptional

18 Jun 2026

Sharease

6/10

Pleasant

18 Jun 2026

ANGELA CLARA

Tiene una vista increíble muy lindo, pero deben mejorar las instalaciones y agregar cafetera y microondas en las habitaciones.

Self

8/10

Excellent

18 Jun 2026

Roberto

Me gustaría poder usar algún lugar donde poder calentar la comida no necesariamente BB te dentro de la habitación. Un espacio donde tenga microondas, sándwichera, cafetera.
Por lo demás está muy bueno el hotel

Pet

2/10

Poor

17 Jun 2026

Mayte

I got my hotel over a month ago and then when I went to check and I told him about the situation that had just lost my phone but that I already had bought my reservation a month ago and they didn’t let me check in. I got there early. I showed them ID and they said I needed my phone in my card my debit card on my credit card. So then I had to look for another hotel. Somewhere else and I need my refund ASAP.

Friends

8/10

Excellent

16 Jun 2026

Jazmine

Check in with smooth, parking is included. Make sure you park in the rear of the hotel or you will get a ticket. The elevators were broke so luggage had to be carried up. Staff speaks limited English. Great location, food and stores nearby.

Friends

4/10

Poor

16 Jun 2026

Sarah

They assigned us to 4th floor of separate building. Didn’t notify us until after that the elevator was broken. We were there for 4 days and it was never fixed. In the room, the shower was clogged. It was fixed the next morning by maintenance, so they were prompt in fixing the shower. The hotel was much more like a motel and did not appear as advertised.

Friends_and_family Friends

10/10

Exceptional

16 Jun 2026

JICAL HARESHKUMAR

good

Family

2/10

Poor

16 Jun 2026

Angelina

Checked in on Saturday and checked out on Tuesday.
From the moment I arrived, the experience started off on the wrong foot. The room was not clean at check in there were visible bugs. I understand you can’t control every insect, but there’s a difference between the occasional bug and a room that clearly hasn’t been properly maintained or used in a while. Seeing dead bugs in the bathroom area was not the welcome I expected.

I requested a room change and did receive one on Sunday. That room was slightly better, so I’ll acknowledge that improvement.

However, the issues continued. On Monday, I left early around 9 AM expecting basic hotel service fresh towels and washcloths. I returned at 10 PM with my son and had none. I was told by Daniel 3-11 that there were “no towels or washcloths in the building” and that the overnight staff member would handle it. I was told to call back at 11. So I did.
At around 11:15 PM Monday going into Tuesday, I called back while dealing with my menstrual cycle and still having no washcloths or towels. The overnight staff member, LreLiz, seemed completely unaware of what I had been told earlier. She stated she didn’t know why that information was communicated, clarified that housekeeping handles laundry not some in-house towel washing situation and attempted to resolve the issue.

She did eventually bring two floor mats instead of towels. At that point, I guess I should be grateful for that..right?
Still no hand towels. Still no proper washcloths.

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Sachin

Overall good

Family

6/10

Pleasant

16 Jun 2026

John

Building is old but over all the experience was pleasant.

Family_with_children

8/10

Excellent

15 Jun 2026

Bethni

The air conditioning was working fabulously!

Friends

6/10

Pleasant

14 Jun 2026

Casey

We love the pool with the view. You can order food and drink at the restaurant behind the hotel and party there at night lol

Partner

6/10

Pleasant

14 Jun 2026

Mark

room needed to be updated

Pet

8/10

Excellent

13 Jun 2026

Rianna

The room was clean. I was very satisfied with the staff and the view was waw. I had a balcony room

Partner

10/10

Exceptional

13 Jun 2026

ILLANY

Excelente hotel

Partner

4/10

Poor

13 Jun 2026

SHONTAE

The pictures were misleading, my first room had mold everywhere and the room smell horrible, and the ceiling was leaking. Everything was out dated and they had to switch my room. The other room was a little better still outdated, but I was right across from a building that had construction going on my whole stay and the view was horrible. My air conditioning went out but the maintenance guy came right away to fix it. There are really no amenities and they only clean your room every three days. No microwave anywhere but your room has a very small fridge. There is also a connected door in the rooms to your neighbor and I did not like that. The staff was very helpful but there was only so much they could do. I read good reviews and the pics look nice but it’s nothing like what it appears. I was very disappointed.

Self

4/10

Poor

13 Jun 2026

Sarah

Stayed at this property in early June 2026. I knew reading the reviews it could be a poor experience, but I wanted to stay close to water. My family arrived at 4 PM to check-in. Room was not ready. I was told to come back in 20 minutes. I came back at 4:30. Room was still not ready, it hadn't been cleaned yet. Was told by front desk staff that they would wave the resort fee of the room wasn't ready by 5:30. We got to check in at 5:20. Saw cockroach in the lobby on the wall. Then woke up to yelling next door at 5 AM and people throwing things. This went on for several hours until we checked out. Rooms were okay. Run down, but worked for the night.

Family_with_children

4/10

Poor

12 Jun 2026

Nichole

Booked and payed for a balcony room 4 months in advanced and when I arrived staff informed me they were sold out. No compensation was made. Front desk staff said she will waive the resort fee but proceeded to charge me once I checked out. Will not be staying here again and don’t recommend.

Partner

2/10

Poor

12 Jun 2026

Paola

Me salió una erupción en la piel por su falta de higiene, intenté retirarme y me dijeron que el manager no estaba y no podían reembolsar el dinero para así irme a cualquier otro lugar. Tengo videos de lo que había debajo de la cama y de cómo quedé tras pasar unas noches ahí. Ha sido la peor experiencia de mi vida

6/10

Pleasant

12 Jun 2026

Michele

Elevator was not working and we had to carry our luggage up several flights of strairs. I believe spring break was occurring so the restaurant that we wanted to go was closed to become a club.

Family

10/10

Exceptional

12 Jun 2026

Sal

Everything was good

Friends

4/10

Poor

12 Jun 2026

Jacque

Needs a lot of updating

Friends

2/10

Poor

12 Jun 2026

Mehedi Hasan

We were given a fifth floor room, but the elevator was out of service for all three days of our stay. No housekeeping in 3 days, called the front desk requesting towels replacement and toilet paper, but not given. Called again at night, was asked to come down to the office to get them! Horrible experience, not recommended.

Friends

2/10

Poor

11 Jun 2026

Lisa

We arrived on site and in the first room there were bugs on the bed, lamps, towels. They sent us to another room and there were also bugs AND blood stains in the comforter. The staff was helpful and approved a full refund. Still waiting on it.

Family_with_children

10/10

Exceptional

11 Jun 2026

Stacy

My room was clean, comfy and had a balcony overlooking the bay and it was very nice. When I checked in, Sean was the counter worker and he was awesome and very helpful. Since the elevator was out of service, he carried my bags up to my 4th floor room. Although I did not use the pool, it was clean.
I had lunch at the restaurant and it was disappointing. I was seated at my table and my server was Ioani S. He gave me water and disaapeared. He never asked if I wanted aything else to drink. He finallt came back 10 plus minutes later to get my order. I ordered a grilled chicken ceasar salad ($30 is WAY too expensive). I was given my food. I ate and sat at the table a good half our plus, even after I was done eating. Ioani S NEVER once came over to ask if eveything was ok, or if I wanted anything else. I waited another 15 minutes after I was finished eating for him to come by with my check which he never did. I went up to bar to cash out. He never said tip was already included until I asked what the service charge was but he said I could give an additional tip too. I was taken aback by his rudeness.
Your bartender Chelsea was amazing. I went down later in the evening to sit and she was very courteous, kind and we chatted the whole time I was there. The manager Vlad was also very kind. Your server Ioani S is just rude and not very friendly.

Self

10/10

Exceptional

10 Jun 2026

Carzan

Location is great and close to beach it is great for a night or two

Family_with_children

2/10

Poor

10 Jun 2026

Tatjana

Unfortunately, my experience at this property was disappointing.

Due to my work schedule, I arrived after 9:00 PM and was informed upon arrival that there was no elevator access to the 5th floor where my room was located. This was particularly inconvenient after a long day of travel and should have been communicated more clearly in advance.

The overall condition of the property did not meet expectations. There was a strong smell of marijuana throughout various areas of the hotel, including common spaces. The room itself felt very damp and musty, with unusually high humidity. The air conditioning appeared to be functioning at very low power and was unable to adequately cool or dehumidify the room.

The pool area was also disappointing, with cigarette butts inside the water, creating an unclean atmosphere. In addition, there were no towels available at either the pool or the gym, which made using these amenities inconvenient.

While the staff was courteous, the overall condition, maintenance issues, cleanliness concerns, and lack of basic amenities significantly impacted my stay. Based on this experience, I would not choose to stay at this property again.

Self

10/10

Exceptional

10 Jun 2026

Anna

Basic room but very cute old Miami vibes. Definitely recommend

Partner

6/10

Pleasant

09 Jun 2026

Thi

Nice view but hotel is outdated, old , bed is not comfy

Partner

8/10

Excellent

09 Jun 2026

Taylor

Decent property. We didn't use the pool due to the rain but the front desk moved our room so we didn't get wet since our luggage didn't make it. Don't offer any amenities if your luggage doesn't make it. No extra tooth brushes, tooth paste or anything like that.
They did hold our luggage when it arrived so that was helpful.
The rooms were spacious but the bathrooms are awfully small! Definitely a downfall. But would stay again for the price!

Friends_and_family Friends

8/10

Excellent

09 Jun 2026

Dionn

The staff was helpful and amazing! The elevator was down so they carried our bags to our room for us. Lots of construction next door and around the area but there is a great bakery 2 blocks away. It’s called CAO.

Partner

2/10

Poor

09 Jun 2026

Christina

I didn’t like that the finals were on and the tv didn’t have the basic abc or local 10. Also the sheets had blood on it before I asked for a different room. The noise was horrible as you could hear everyone and anything. The building shakes which is bad as well. I would NOT recommend this hotel to anyone

Partner

10/10

Exceptional

08 Jun 2026

Ghamdan

The property location was good it was close to the beach and has a sea view.

Self

10/10

Exceptional

07 Jun 2026

jana

Rooms were very clean and neat i was steps away from the dock and there was a live DJ party when i got there! Great place for adults

Partner

2/10

Poor

07 Jun 2026

Peter

Absolute Cesspit of a place, building work going on next to hotel. Rundown, nothing like the pictures. Smell of Marajuana everywhere. Room outdated and smelled stale. We left and did not stay.

Partner

2/10

Poor

07 Jun 2026

Sonia

No se me dejó ingresar cuando ya había pagado mi estancia , no se me devolvió mi dinero cuando dije que no tenía donde ir …. Se me querían cobrar 170 dólares extras por posibles daños si me retiraba y había algo dañado pero eso jamás salió en la página explicado , quise pagar con efectivo y no se me dejaba no tienen el tap para pagar con celular y no cargaba mi tarjeta física …. Me dejaron en la calle por no traer mi tarjeta , repito no se me dejó entrar y tampoco devolvieron mi dinero que en la calle en un lugar donde no vivo , aunque lloré desconsoladamente no les importó .

Self

2/10

Poor

06 Jun 2026

Adrianna Grisel

not a hotel more like a sketchy motel, don’t be fooled by the pictures vibes felt weird and off book somewhere else

10/10

Exceptional

06 Jun 2026

Arturo

Agradable 👌

10/10

Exceptional

06 Jun 2026

Amanda

Good one of my paper properties

2/10

Poor

06 Jun 2026

Justin

Do not let the online pictures fool you—this place looks absolutely nothing like the photos. The marketing is a complete lie. The entire hotel and the rooms look completely rundown and dirty.
We checked into our room and were disgusted. The walls, floors, furniture, and especially the bathroom were incredibly dirty. To make matters worse, I woke up with a rash on my arm.
On top of the filth, we had constant maintenance issues. Our room key card stopped working repeatedly, forcing us to keep walking back and forth to the front desk to get back into our room. The front desk staff was nice and helpful, but the hotel's policies and management are an absolute joke.
When we tried to get someone to at least come and clean the filth, we were told the cleaning crew only comes once every 3 days! When we complained about the conditions and requested a refund to leave, they claimed they couldn't issue one because we booked through Expedia. Yet, when Expedia customer support tried calling the hotel multiple times to help us get a cleaning crew or authorize a refund, the hotel completely ignored the calls and refused to answer.

Friends

4/10

Poor

05 Jun 2026

Christina

NO Tv that had basketball 🏀 finals on,noisy neighbors that smoked weed,bloody stained sheets,screen door didn’t close well,the whole building shakes,& you hear everything. Sad that this place got 4 stars I rate it a 1 star.

Partner

2/10

Poor

05 Jun 2026

Christine

There was weed everywhere!! There was so much weed smoking everywhere that I couldn't let my kid out to swim and even if I did, there were no towels!! 150.00 in \"resort fees\"..Ha. Resort... Dive motel..Stay away!!

Friends_and_family Family

6/10

Pleasant

05 Jun 2026

Alexandra

Sheets were dirty when we arrived, asked front desk to notify housekeeping staff. Front desk dropped off two folded top sheets for us to change the sheets ourselves.

Partner

2/10

Poor

04 Jun 2026

Kara

The elevator was down and they never told us!

Family

10/10

Exceptional

04 Jun 2026

Orlando Yunier

Super se lo recomiendo

Partner

10/10

Exceptional

04 Jun 2026

Jenna

The view was stunning! Pool was great! Staff was amazing! The only thing was I took 3 kids and they were the only kids there apparently they throw parties all weekend it shuts down at 10pm and honestly wasn’t too loud but definitely a party crowd so wanted to note this for families. We had a wonderful time though!

Family_with_children

4/10

Poor

03 Jun 2026

Marwa

To be honest, I saw pictures on expedia was so perfect.That's why I booked.And then when I checked in, it was smooth.But the problem was, I sent my son to ask them if they have a different room on 3rd floor, they want to charge me extra, like almost $200 plus tax for 2 nights.And I work at the hotel, but I never, ever charge people when they wanted to have a nice room.When we wanted to have a guest to be happy when he stayed with us.So we have to upgrade him, free.But this hotel they don't upgrade people free, they just want to charge. And then also when I came back at the night we ant and in the bathroom. So I didn't say anything. I just wanted to them to know they need to be more clean. and the floor. It was so dirty, you cannot walk with a slippers and they don't have the light enough. The room is very dark. So yeah pictures it's very far where you have in the hotel rooms.

Family_with_children

10/10

Exceptional

02 Jun 2026

Victor

Amazing location, clean rooms and awesome staff. Only con was that our room fridge did not work.

4/10

Poor

02 Jun 2026

CHRISTOPHER

The elevator was not working, and there was no staff available to assist me in accessing my room. This created a significant inconvenience, especially while carrying my belongings. I would have appreciated better support and communication regarding the situation.

Self

8/10

Excellent

01 Jun 2026

christy

Needed more face towels they should not have been put of them

2/10

Poor

01 Jun 2026

Kelly

Lastimosamente fue mi pero experiencia. Cobraron cargos í en esperados dobles nunca me dieron que traían otras cargos con esos precios tan altos. En total fueron más $800 por solo 2 noches fatal poco profesional

Self

2/10

Poor

01 Jun 2026

Ashley

Horrible.

6/10

Pleasant

01 Jun 2026

David

This is an outdated hotel. Our room was okay, it had the essentials. The balcony view was great. What was not great, was, having a nightclub under the hotel that was packed on Friday and Saturday night. Getting in and out of the hotel property during those hours was challenging. The club was open until 10pm, but that was a holiday weekend, so I am assuming it goes much later than that regularly.. This is a great hotel for a Sunday-Thursday stay at budget prices. There are some eateries within walking distance. Our room experienced a water leak on the day of check out, which flooded the entire middle of the room. Pool was not heated, but clean. The iguanas that live there were cool to watch!!

Partner

10/10

Exceptional

30 May 2026

Anna

I thought it was exceptionally clean and was very impressed by the pool bathroom cleanliness. I was a little upset by the elevator not working throughout my three night stay being on the 4th floor. But besides that it was great :)

Partner

8/10

Excellent

29 May 2026

Jaime

Tenía olores a humedad carpeta manchas cortinas del baño poco sucia

Family_with_children

6/10

Pleasant

28 May 2026

linxiong

facilities is not good.

Family

2/10

Poor

27 May 2026

Vishal

this hotel is a scam. Actually, it's not like pictures at all. It has pretty old building. on the name of breakfast also it's a scam. They provide only smoothie in breakfast. No food at all.

Partner

2/10

Poor

27 May 2026

Sena

I have never seen such poor customer service. I booked the hotel for 2 nights, and for some reason my key stopped working. On the second day, I went to the front desk and asked them to activate my card again. They kept me waiting for almost 30 minutes while contacting the manager, saying they needed to verify something. I don’t understand what needed verification because I already paid in full and also made the deposit, and I have the receipt.

After almost 40 minutes, they finally apologized and gave me a working key. On top of that, the room was never cleaned. This hotel service is very disappointing.

Family_with_children

6/10

Pleasant

27 May 2026

Richard

Only had 1 wash rag for 5 people in the room. Water in the tub was green. Not as nice as pictures made it appear but the view was fantastic! Great place to stay if you do not have kids.

Family_with_children

10/10

Exceptional

26 May 2026

Yolanda

I really enjoyed my stay at The Palms Hotel & Spa in Miami. One thing I want to mention first is to be careful when booking, because when I first flew into Miami, I accidentally booked the Palm Tree Hotel, which felt more like a motel. Make sure you are booking The Palms Hotel & Spa, right on the beach.
The location was beautiful, peaceful, and super convenient. I had the breakfast buffet and it was absolutely delicious. The Sunday brunch had so many varieties, and everything was amazing.
The staff were very welcoming and helpful. I enjoyed my stay so much that I ended up booking an additional night. One of my favorite parts was doing morning yoga with Angela. She was wonderful, warm, and made the experience even better.
Overall, I had a beautiful and relaxing stay, and I would definitely recommend The Palms Hotel & Spa for anyone looking for a beachfront getaway in Miami.

Self

6/10

Pleasant

26 May 2026

Sneha

The elevator was not working and they did not tell us before assigning us 5th floor, it was difficult to carry the luggage 5 floors, the rest room lock was not properly working

2/10

Poor

26 May 2026

Desean

The rooms were not like as shown on the pictures I seen online before purchasing,the walls walking too the rooms were dirty only thing good was the staff were helpful,when I asked why doesn’t the rooms look like the pictures shown on the web he told me that the pics were AI.this place is more like a motel far from the luxurious pics they posted on the web I was totally disappointed

Partner

2/10

Poor

25 May 2026

Chad

My family and myself breifly stayed here. From the beginning it was bad. I had tapped my card to pay for the room which afterward they said that i cant do that but it took my money for a deposit which i still have not gotten back yet. During our 2 hour stay at this hotel we quickly learned that this place seriously does not show accurate pictures of the rooms. The pictures on Expedia looked very nice, large rooms, ocean view... not the case, the room we wanted had an ocean view, hardwood floors, spacious. What we actually got was a small, dirty carpet, leaking ceiling, no ocean view. We complained about this and they did in fact move us upstairs to a room that had hardwood floors was a little bigger but the refrigerator was about half the size of a mini fridge and we couldn't even fit our milk in it for our baby. This place is nothing what we thought it was going to be and the whole time it smelled like someone was smoking weed all over the property. we went down to the pool for about an hour and there was people just out in the open smoking weed around our children so we decided to check out 2 hours later and go to another motel. I am still trying to recoup some of my money since I booked this place for a 3-day stay and only stay for 2 hours but Expedia refused to do anything for me except for credit me a very small amount to my account. I will stay away from this hotel at all costs if I were you.

Family_with_children

10/10

Exceptional

25 May 2026

Alexandria

A great stay

Partner

4/10

Poor

25 May 2026

KADIR

It is not a clean place at all.

4/10

Poor

25 May 2026

Aricka

We checked in with a bay view room that was on the 5th floor and the elevator was not working. We had to move my mother to a first floor room with no view because her knees could not do the stairs. We got no refund for the price difference of the downgraded room. The 5th floor ice machine was not working. The patio chair seat on the balcony had been busted through and the TV remote was not working. Then we went to the pool where my son sat in a lounge chair and was cut by some glass shards that were in the chair. The on-site restaurant was not open the advertised hours and then the daily special that was listed as half off was charged full price. The chips and spinach dip was very overcooked and our waiter was on his phone and inattentive the whole time. I do not recommend staying here. The staff was nice enough but there was way too much wrong with our stay. Overpriced for the level of service.

Friends_and_family Family

8/10

Excellent

24 May 2026

Rachel

Really enjoyed our stay at the Palm Tree Club Miami! The beds were super comfortable, and the shower had AMAZING water pressure which honestly made such a difference after a long day out in Miami. The location and overall vibe were great too.

The only thing I’d mention is that there is currently construction happening on the property, and work started around 8 AM during our stay, so light sleepers may want to keep that in mind. Other than that, we had a really nice experience and would stay again.

Friends_and_family Family

8/10

Excellent

21 May 2026

Yan

A very nice, clean and quiet place to stay

Partner

4/10

Poor

21 May 2026

Whitney

I had such high hopes based on the photos on the website. They definitely spent the money on marketing but skimped on maintenance. Couldn’t open balcony sliding door, dirty sheets, dead bugs, dirty glass & walls, worn out furniture and really weird layout. Two bathrooms- one room with a giant tub and the other room with the sink and toilet. $2+ for coffee every morning from a machine in the lobby. Never enough towels. We were charged an additional daily resort fee and upon checking out the manager told me she would credit the total of the $80 resort fee but it’s been 3 weeks and that hasn’t happened yet.
It could be such a cool hotel but it just isn’t being maintained…the price we paid was not worth it.

Family

2/10

Poor

21 May 2026

melody

Besides the hotel needing some serious updates, the staff can't seem to print out a simple receipt for my recent stay. I will never stay here again

Self

10/10

Exceptional

21 May 2026

Julio

Very clean

Self

2/10

Poor

20 May 2026

Vickie

This hotel should be removed from any booking sites. They are not customer friendly and have no accommodation for the guest during the rain. The hotel guest staying in the balcony area literally have to go across the pool area to get to the front desk and no shelter provided out of the rain. They have no guest accommodation such as umbrellas to provide or assist guest increment weather. I literally got soaked going from my room to the front desk to caught and uber. So I was soaking wet going to my destination leaving the hotel. I called and asked about and umbrella and was told that no one had one and they were unable to provide accommodation for one. The room was nasty and the floors were sticky. I will never go back to that hotel not even if life depended on it.

Friends

2/10

Poor

20 May 2026

Dhrusheel

No ,no outerpool was bad ….

Partner

6/10

Pleasant

19 May 2026

Raphy

A little where clean the floor of room

10/10

Exceptional

19 May 2026

Porfirio

I only stay one day but everything are good

Partner

10/10

Exceptional

19 May 2026

Cheryl

Beautiful room, stunning views we absolutely loved it and the staff were very nice and helpful

Partner

8/10

Excellent

18 May 2026

maikelyn

The service was excellent—very attentive. The only things I didn't like were that there was no elevator and no small shop to buy snacks like chips or candy. The Pool very clean it was very relaxing Place.

Partner

4/10

Poor

18 May 2026

Cherishma

Free Parking. Clean room.

10/10

Exceptional

17 May 2026

Keyonna

Great stay and the restaurant was delicious!

Partner