Palm Tree Club Miami

6/10

Pleasant

21 Jul 2026

aixa

The room was clean and spacious. View from the pool was nice and right over the water. Elevator has issues. AC didn't work enough to cool the room. Maintenance said leave on low but during the day room was hot and humid. You have to stand in front of vent to feel it. Uncomfortable to sleep in heat.

Partner

8/10

Excellent

21 Jul 2026

Dwight

Room key had to be changed everyday. Elevator wasn’t working all the time.

Partner

6/10

Pleasant

21 Jul 2026

Kaylena

The room was not cleaned every day, which was disappointing. The biggest issue was the carpet. It was extremely dirty and felt gross to walk on. I had to keep my shoes on because after just a couple of minutes of walking barefoot, the bottoms of my feet were visibly dirty. The carpets definitely need a deep cleaning or to be replaced.

Unfortunately, we also saw roaches in the room, and the shower floor had soap residue and bubbles when we arrived, which made it seem like it hadn't been cleaned properly.

The hotel has a lot of potential, but it definitely needs better maintenance and housekeeping.

The highlight of our stay was Shawn. He was kind, welcoming, and very accommodating to our needs. He truly made our experience better with his friendly attitude. When we did ask for towels and things the cleaning crew was kind. The views from the pool was great and the lobby was the cleanest part and smelled great!

Overall, it was a good value for the price. The hotel has cable TV, and while there isn't room service, there is a restaurant nearby. They also host a party every Saturday, which could be a fun bonus if that's what you're looking for.

Friends

2/10

Poor

21 Jul 2026

Diana Andreina

They never cleaned our room, dirty towels, there was no ice, no water, our experience was horrible in that hotel

Family_with_children

4/10

Poor

20 Jul 2026

Monique

I had an issue with the restaurant. At check in, I was provided a menu with a list of the daily specials. After deciding to eat at the restaurant due to the special menu, I was told that they could not honor the pricing due to no longer having that special & not being affiliated with the hotel. After speaking with the manager about my experience, I was still told there was nothing they could do.
The hotel itself looks very run down & worn. Looks like at one time it was a nice place but it needs some updates. Some of the light fixtures in the room were out, the faucet to one of the sinks did not work, and the seat cushions in the chairs were full of stains.

Friends

6/10

Pleasant

19 Jul 2026

Mitchell Scott

It was clear that this hotel is struggling to keep things together, we had a few issues with our room such as non working remote, I was expecting a microwave but there was none, and the neighboring construction outside our window waking us up every morning was not conducive to a relaxing vacation. Over all the hotel was clean and the staff made an effort to accommodate when issues arose.

Family_with_children

2/10

Poor

18 Jul 2026

Himanshu

I had a very disappointing experience at Palm Tree Club.

Due to flight delays, we were unable to check in until around 11:00 p.m. When we arrived at reception, we asked what time breakfast started the next morning. To our surprise, the receptionist told us that we would not receive breakfast because we had checked in late.

The receptionist explained that guests must register for breakfast by 6:00 p.m. on the day of arrival. We have traveled to many countries and stayed at many hotels, and this is the first time we have encountered such a policy. If breakfast requires advance registration, it should be clearly stated during the booking process and in the confirmation email. We booked a stay that included breakfast, yet we were denied it because of a rule that was never communicated.

What made the experience even worse was the receptionist's attitude. Instead of showing empathy for our delayed flight, we were simply told, \"It's your fault because you checked in late.\" That response was shocking and completely unacceptable. Flight delays are beyond a guest's control, and blaming customers instead of trying to help reflects very poor customer service.

A simple apology, understanding, or even an attempt to find a solution would have made a huge difference. Hospitality is about making guests feel welcome, especially after a long and exhausting journey. Instead, we felt blamed and dismissed.

The issue is not just the breakfast policy—it's the lack of transparency and the way we

Friends

2/10

Poor

18 Jul 2026

Amber

The room and the grounds were extremely dirty. The location is HORRIBLE!!! I would never recommend this place to anyone. The pool is dirty. Ice machines didn’t work. We weren’t allowed in the onsite restaurant.

Family_with_children

6/10

Pleasant

18 Jul 2026

marcos

No coffee just a machine,the complimentary breakfast was very poor, the staff was great and the rooms were clean

Family_with_children

2/10

Poor

17 Jul 2026

Anasia

The pictures that’s being promoted for the hotel are false. The pictures that’s being advertised are definitely not what the hotel looks like at all. The hotel is decent, but it looks nothing like the pictures that is being advertised and it’s very disappointing.

Self

6/10

Pleasant

16 Jul 2026

Terri

We did not have a TV just about the entire time we were there. They gave us one wash clothe and there was 2 of us there. Only cleaned the room one time and we were there 5 days. The pool was awesome!

Friends

2/10

Poor

16 Jul 2026

Ihab

bugs in the bathroom and rooms dirty don’t come here!

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Billy

Overall a great place to stay in Miami. Cite clean hotel that checks all the boxes. I’ve stayed here many times over the last year and have yet to be disappointed.

Self

2/10

Poor

15 Jul 2026

Ryan

The sheets was dirty, sink wouldn’t drain, couch was absolutely filthy, the tub was not cleaned before we came, the window curtains broken, the bathroom light flickered and went in and out before it actually came on, and over all horrible stay. We slept in the chairs and didn’t feel comfortable to ask the room to be cleaned again. When we asked for the tub to be cleaned came back it still looked the same just wet.

Family

6/10

Pleasant

15 Jul 2026

Bill

It would be nice to have a coffee pot in the room or one you dont have to pay $2.50 from a machine.
Yes, all of the ice machines are down.
Don't forget to read why you are charged a $20 resort fee. Ill help you ... access to the mini refrigerator in your room and access to swim in the pool.

Self

4/10

Poor

15 Jul 2026

Deborah

Property was dated. The rooms looked heavily used. Trash was over flowing in garbage cans in hotel hallways.

Partner

8/10

Excellent

15 Jul 2026

Michael

We went there for a three night stay for a World Cup game and it suited our needs...we enjoyed it! Staff was awesome, including housekeeping. View from the pool was beautiful with cool lizards and iguanas hanging out on the deck! We had a nice partial water view from our large private balcony. Everything was pretty clean. Location for us was fairly convenient. There's a nice little store in the lobby that is well stocked. There were some little things that could've been better. There is no coffee machine in the room and you have to pay for a cup of coffee in the lobby. The ice machines were empty the whole time we were there. The restaurant bar was really good and beautiful, but was barely ever open...even on the weekend. There could've been more pool lounge chairs and towels. There was a family that came in on an early flight that had to wait well beyond 4pm to get checked into their room while others who showed up much later than them got their rooms right away. But the hotel got most of the important things right imo. It's definitely not the Fontainebleau, but for the price we thought it was a great value! I'd definitely go back for a short trip to Miami.

Partner

8/10

Excellent

15 Jul 2026

Jessica

The shower has some type of thing over it so it was uneven, the outlet was broken in the hall where u walk through the door, the balcony was really dirty an the bed is broken to where you an your spouse both end up in the middle cus there’s a whole or something but the Ac definitely gets cold an the Tv is a nice size. The pool a restaurant with a view is fantastic. The elevator is a lil sketchy🙄 but good if your looking for a view an something cheap.I was in room 210

Family_with_children

10/10

Exceptional

15 Jul 2026

Isabella

Buen servicio

Family_with_children

10/10

Exceptional

14 Jul 2026

Tristan Robert

The outdoor pool was so nice and I’m glad it was convenient for us to experience. The staff was nice and helpful.

Partner

4/10

Poor

14 Jul 2026

Yakelsy Antonia Vargas

It could be better

Friends

10/10

Exceptional

14 Jul 2026

Sonia

it was great

Family

8/10

Excellent

13 Jul 2026

konrad

Good place to stay

Family_with_children

6/10

Pleasant

13 Jul 2026

Laurence M Lau, Bill

We stayed here for 5 nights for the world cup. This hotel met the bare minimum, however, there were some room amenities that I wished were available (water kettle, microwave).

The room I stayed in (#109) had loose outlets (it seems all outlets were not maintained), damaged furniture (I felt like one push of the table leg, and the entire table was going to break), poor TV reception, and inconsistent air conditioning (either the room is super cold or really stuffy).

Most importantly, there were bugs found in the bathroom. I understand bugs are abundant in Florida, however, I did not appreciate ants crawling out of the light socket and mosquitoes flying around the bathroom. The carpet was also dirty and needs a proper deep clean.

I hope the staff can address these issues and create a better hotel experience for everyone.

Family

2/10

Poor

13 Jul 2026

Lissette

I don’t know how this place w has a good rating. Rooms were dirty,dusty, full in ants and roaches. Furniture was falling apart and in disrepair and it smelled very musty. It needs major updating. The only staff available the entire time was security, day or night. No front desk clerk. No housekeeping. Keys wouldn’t work. Only stayed here because it was a quick layover but never again

Family

6/10

Pleasant

12 Jul 2026

Anderson

Breakfast bad

Family_with_children

2/10

Poor

12 Jul 2026

Parth

There was leakage from roof . Bathtub drainage is not working

Family_with_children

2/10

Poor

12 Jul 2026

Francis Ian

I am writing to formally express my disappointment regarding our recent stay at the hotel.

Weeks before our arrival, we confirmed our reservation and specifically verified that both of our rooms would include balconies. Upon check-in, we were informed that no balcony rooms were available, despite our prior confirmation. This was extremely disappointing, as having a balcony was an important part of our booking and one of the main reasons we chose your hotel.

In addition to this issue, the condition of our rooms was unacceptable. One room was not properly cleaned—we found a hairpin and the cap from a perfume container, which raised concerns about the cleanliness of the room. Furthermore, the air conditioning in one of the rooms was not working, making our stay even more uncomfortable.

Our family had traveled a long distance, with some of us driving all the way from California and my sister traveling from North Carolina. After such exhausting journeys, we were looking forward to relaxing and enjoying the comfort of the balcony rooms we had confirmed in advance. Instead, we were met with multiple problems that caused frustration and significantly affected our stay.

We are very disappointed that both of our reserved balcony rooms were not honored and that the room conditions did not meet reasonable expectations for cleanliness and comfort.

We respectfully request an explanation and resolution in spite of prior confirmation.

Friends_and_family Family

4/10

Poor

12 Jul 2026

Amanda

The property is in very poor condition: mold, dirty floors, bathrooms, walls, ceiling tiles falling off, a vape was on the couch, cob webs in the bathroom and closet. We found out they’re closing the hotel down next month. This may be why they’re not taking care of the rooms. We wouldn’t have paid so much money for our suite. We would have gone to another hotel.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Servando Jesus

El hotel super limpio, en la recepcion no hablaban españolpero el chico muy amable nos entendimos con traductor de su iphone.

Family_with_children

4/10

Poor

10 Jul 2026

Yenier

Solo un edificio en construcción al lado que emite ruidos y no se puede descansar que es el odjetivo de ese viaje

Partner

2/10

Poor

10 Jul 2026

Champain

I would not recommend staying at this hotel.

The cleanliness was absolutely unacceptable from the moment we arrived. The hallways had visible mold growing on the ceilings, which was both unpleasant and concerning. The pool was filthy, and I refused to let my children swim because it did not appear to be properly maintained or safe.

Our room was just as disappointing. It was dirty upon arrival and had ants and other bugs throughout the room. The overall condition of the room made it clear that it had not been properly cleaned. To make matters worse, there was trash scattered around the property, giving the entire hotel a neglected and unsanitary appearance.

The conditions throughout the hotel made me extremely uncomfortable, and I never felt like the room was clean enough to relax. Instead of enjoying our stay, I spent the entire time worried about the cleanliness and sanitation.

This was one of the worst hotel experiences I’ve had. I would never stay here again, not even if the room were free. I sincerely hope management addresses these serious cleanliness and maintenance issues so future guests don’t have the same experience.

Family_with_children

8/10

Excellent

09 Jul 2026

Jennifer

Room was de

4/10

Poor

09 Jul 2026

James

First of all the staff was great, amazing, super helpful. All the great things. But we are from Idaho and booked the motel portion not the hotel portion. It was a bit scary the conditions of the rooms and the overall vibe of the motel once we were outside the front office area. Our room had bugs. We got there early at 11:30 after we got off our cruise ship. We had to wait until 4pm to check in. Which was no fault of the staffs. But we check in and found out on our own that the room we were suppose to book had a water leak. So we couldn't sleep in that room until the next day. We got put into the right room which was a tiny bit better than the room we were in. But we noticed that the motel had knob and tube. So needless to say that motel needs to be knocked down and built again or receive some major renovations. It is not in good condition. I also find it a bit deceiving for people out of state like us who are looking at pictures online and are being shown pictures of the hotel. No pictures of the motel were included online just the front lobby. Other than that which was pretty much a huge chunk of our stay it was ok.

Friends_and_family Family

6/10

Pleasant

09 Jul 2026

Marty

4 night stay, should have paid extra somewhere else, the place is basic. beds ok. for it being outdated and old they should at least have a microwave in the lobby and coffee for free, paid a resort fee each day for what? they don’t even offer free coffee in the room, really bare minimum of a place. ice machines don’t work, for Miami that’s really sad. would not stay there again.

Partner

2/10

Poor

09 Jul 2026

ROBYN

I WOULDNT RECOMMED TO STAY UNLESS YOU ABSOLUTELY HAVE TO

Partner

4/10

Poor

09 Jul 2026

Marcela

We recently stayed at this hotel, and unfortunately, our experience did not meet our expectations.

When we arrived, our room was ready, we arrived almost two hours before the standard check-in time. The staff upgraded us to a bay-view room, explaining that the room we originally booked had a water leak. While we appreciated the upgrade, it seemed like the room was not fully ready for guests. The closet was missing its door, and the bathroom did not have a ventilation fan to remove the steam after showering.

Another issue was communication. The room phone was very outdated, and every time we tried to call the front desk, no one answered. This also happened when I tried to contact the hotel before our arrival.

For the price we paid, we expected a higher level of service and better room maintenance. The location and the bay view were nice, but the overall experience did not justify the cost.

I hope to return one day and have a much better experience, because I believe this hotel has the potential to do much better.

Check in/check out was great! Nice employees!

Family_with_children

8/10

Excellent

09 Jul 2026

Oksana

Everything was nice.One things only - I would like to have normal Breakfast

Family

8/10

Excellent

09 Jul 2026

Madeline

1.The bathtub was so old its literally peeling apart. 2. Diner has old furniture. 3.Thats not bbq sauce on the ribs. Its ketchup.

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Darcy

The pool was pretty nice especially with the view it felt like a hidden oasis being it’s in a very busy street. The rooms are fine, nothing special but nothing bad. My one complaint is that there is no elevator for the left building. Being young it was okay for us but for older hotel guests I could see them visibly exhausted with the haul and on multiple occasions helped with heavy bags

Partner

2/10

Poor

08 Jul 2026

Fernando

La piscina es lo mejor q tiene el hotel por lo demás regular el aire acondicionado no enfría la puerta del balcón no sierra está rota las hieleras no funcionan el elevador está en mal estado le recomiendo las escaleras el desayuno solo puedes llevar una cosa o un café o un jugo y tienes pedirlo el día anterior porque no hay local para el desayuno y no pierdes el tiempo en llamar por teléfono porque no contestan

Family_with_children

4/10

Poor

08 Jul 2026

Atilano

The location of the hotel is very convenient with proximity to the sea and a great size pool. I arrived with a reservation but my room was not ready at check-in time 4 pm and I didn't get my key until 6 pm. Was room was on the 5 floor of a building with a broken elevator. I relied on my ice cooler since the the refrigerators were too tiny. The only ice machine that worked was on the third floor! My room was facing a construction site right next door. This hotel needs to get itself together before renting rooms they can't duly accommodate people in.

2/10

Poor

08 Jul 2026

Rokibul

Have a bad experience.room was very tiny. I booked 2 double bed rooms and when i was checked in they give me another room.when I asked them to change the rooms they don’t want to change the rooms. Room are not clean and lots of ants in the room. I book for 3 days and they give one pice shower towel. If you plan for the relax vacations this is not the property you look for. Even this horrible service they are very expensive.

Family_with_children

10/10

Exceptional

07 Jul 2026

Adriane

Nice rooms with a view

4/10

Poor

06 Jul 2026

Kennedi

The pictures they use are old. They plastered over holes and dents in the walls and water damage on the ceilings. Can’t imagine what it’s like for rooms with carpet.

Partner

2/10

Poor

06 Jul 2026

Doreen

The hotel was packed with people that weren’t staying there due to a party that was taking place at the restaurant. The restaurant was not even accessible to any gas stay in there. They went out to the room and found mold black mold on their walls that had wallpaper over it. We discovered it because one of the wallpaper started falling. The sink was backing up and so was the shower in a room with four people. We kept on bringing up our concerns to the front desk but all they said was you need to email any complaints to an email. Will not be going back there literally mold on the walls do not stay here.

Family_with_children

10/10

Exceptional

06 Jul 2026

Yohandrys

great property.

2/10

Poor

06 Jul 2026

Ramon

..Mold in the room !! Ants getting in the room !! Pictures online are old … towels in bathroom
Were dirty walls in bathroom had stains on the along with mold ..key card for room door kept getting messed up .. had to go to lobby 6 times to re program the key card .. elevator didn’t work !! Have pictures of everything left 2 days early

Self

4/10

Poor

05 Jul 2026

Yunieska

Can be better , no restaurant, very old amenities

Family_with_children

6/10

Pleasant

05 Jul 2026

sequata

No ice machine was broke, air wasn’t that cool in the room, they never came for room service no microwave on the property… it is what it is

Partner

8/10

Excellent

05 Jul 2026

Jonathan

As others mentioned, Don't confuse this with the similarly named club in Miami Beach Proper, but I will say we were pleasantly surprised by how nice the property actually was. The rooms are a little dated and probably saw their prime during the late 90's - Early 00's but they are clean, usable and large if you got one of the bayfront suites. This unit is located in North Bay Village on the north end. It's a short walk across the bridge into Miami Beach.

We did and loved it for the afternoon and following day that we spent in Miami Beach before our flight home.

It was well worth the money we spent since It was slightly reduced for Hurricane Season.

My only complaint would be the key cards. Their doors desperately need a new key card system, the poor front desk people spend more time issuing new key cards than they do anything else it seems. Our door card only worked more than once on one occasion, otherwise we'd have to get a new one almost every time we left the room.

Partner

4/10

Poor

05 Jul 2026

Jeyner

El control del TV sin batería, muchas hormigas

Partner

6/10

Pleasant

05 Jul 2026

Celso

The pool is the best think of this hotel, the room was ok, but they need a big renovation

2/10

Poor

03 Jul 2026

Artur

Everything is bad! But my review doesn't solve anything!

2/10

Poor

03 Jul 2026

edwin

Muy mal Servicio,el desayuno debes anunciarlo el dia anterior antes de 6 pm. Y es un muffis y una malteada, la habitación te la asean una sola vez en tu estadía y la piscina sucia.
Las áreas comunes deterioradas.

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Lina

We stayed for two nights, ice machine was broken in two locations and not fixed during our stay, there was only small fridge in room and no coffee maker or microwave.

When asked for our breakfast which was included- receptionist said we have to fill form to get coffee and muffin or yogurt.

We parked our car - this also need to a fill form. Seems a bit hassle with long check in and paper work.

Partner

6/10

Pleasant

02 Jul 2026

Abbey

Beds were extremely comfy, the staff was very helpful and nice. However the hotel itself self needs up updating and renovating other than that it wasn’t bad

Family_with_children

2/10

Poor

30 Jun 2026

Cynthia

No elevator, the room is not clean. The customer service is really bad.

Family_with_children

10/10

Exceptional

30 Jun 2026

Igor

Friendly staff and clean rooms

Family_with_children

2/10

Poor

30 Jun 2026

Cristian

El aire de la habitación estaba drenando agua dentro de la habitación, las máquinas de hielo nunca tenían hielo, las llave de acceso a la habitación teníamos que configurarla en la recepción todos los días.

En general el estado del hotel es de abandono.

Partner

8/10

Excellent

30 Jun 2026

Manuel

I want to start by being honest so anyone can decide for themselves if they would like to book a room. The property looks like it was in the middle of a remodel job, now not sure how long it's been in this condition but I'll give it the benefit of the doubt. The property is not pristine but yet it's not a dump the staff are hard-working they clean and sweep the outside areas of the property regularly. They do a great job on what they have to work with. We flew in from Iowa on Frontier Airlines (nightmare flight but that's for a different review) what turned into a (10) hour challenge we'll call it, with (2) year old & (4) year old toddlers which is a mission itself. Flt was overcrowded, no leg room, smallest seats I've experienced in my years traveling, with a stop in Denver which means we flew West before flying East, Needless to say we got no sleep, my grandkids luckily fell asleep on the 2nd leg of the flt, but not us full size adults. So we ended up landing right before 5:00 a.m. in the morning tired, hungry, sleepy and at our wit's end, I called an Uber which didn't show up on the first two attempts, so I decided to rent a car just to get my family out of there and get to our hotel. Rental car also was a failure. Finally Uber showed up on the 3rd attempt. Called hotel, and the front desk clerk recognized what was going on with us, so she acted fast and was accommodating, found us a room where we could rest our heads and put our luggage until our room was ready at 4:00 p.

8/10

Excellent

30 Jun 2026

Carlos

The view and pool

Friends

2/10

Poor

30 Jun 2026

Kimberly

Room wasn't ready in time for check in. Both ice machines didn't work. The tub floor was wobbly (I've never experienced this before so I didn't even think that was possible but I can't make this up) so I constantly felt like I was going to fall while taking a shower. Front desk staff said they would call me when my room was ready but then forgot about me despite me sitting in the lobby the whole time. Room wasn't finally ready for check in until 1.5 hours after check in time. The elevators were very sketchy as they were hot, slow, jerky, and the doors only open if you hit the open button. Will never stay here again.

Self

6/10

Pleasant

29 Jun 2026

William

They didn’t have the room type I paid for, ended up giving me a regular view, and skipped resort fee, would rather have paid that and had room I reserved, saw cockroach inside bathroom too

2/10

Poor

29 Jun 2026

Asia

Honestly this was a horrible stay. Okay so first I get there I can’t check in till 5 even though my check in time at 4 than he gone say I’m on the 5th floor and it’s no evaluator or I can wait a hour more for a 2nd floor but it’s like I’ve been waiting so I took the 5th okay whatever. So than there was no rags in my room? Like whattt nobody knew English so it was annoying I couldn’t get rags. Than next day come I go to the front desk to get rags he gone say they don’t have any? Like what. Don’t recommend this hotel

8/10

Excellent

29 Jun 2026

Janae

The room layout was pleasant, but I was disappointed by the extensive mold infestation. The bathroom ceilings, the sink’s drainage hole, and even the corners of the ceiling were covered in mold. Additionally, there was a significant ant problem. These issues could be attributed to the location and weather conditions. However, the staff was incredibly helpful and promptly addressed these problems during our stay. Overall, the hotel was a pleasant experience, and it’s conveniently located about 20 minutes from South Beach in downtown Miami.

Friends

6/10

Pleasant

28 Jun 2026

Diana

The hotel is not bad, but I would not say is good either. Elevator was broken, we were assigned a 4th floor room. The asked for a security deposit that surprised me at the moment of check in. Restaurant is incredible loud and Ari conditioning too.

Partner

6/10

Pleasant

28 Jun 2026

William

Room wasn’t available till 4:30pm. Room was on 4th floor and elevator was broken. Had to climb 4 floors with all our gear. Last visit my husband got stuck in another elevator there. I feel that a lot of these hotels run on fumes. They did give us a later checkout due to room not being ready on check-in. I love the place and the location and price though. Oh and major construction going on all over and right next door. They were letting construction workers park in the hotel lot and told us we might have to park on the other side of hotel if we lost our spaces. A lot of inconveniences. Not sure if we will stay again.

Partner

4/10

Poor

28 Jun 2026

Nadia

Place is nice and clean with friendly staff, the reason I am giving a bad review is because my one night experience there was nothing but a fail. I paid to have a nice ocean view, when I arrived I was put in a room on the 4th floor and elevator wasn’t working, I had to be downgraded to a view facing the parking lot because I couldn’t do the stairs because I was getting short of breath, no discount offered or anything, then I wanted to enjoy the patio although it was facing the parking lot, I couldn’t open the door for nothing, called the front desk numerous times to ask how to open it ( no answer), I got tired until I went to sleep and checked out early morning😟😫

Self

6/10

Pleasant

27 Jun 2026

Devang

The hotels pretty mid

Family

10/10

Exceptional

27 Jun 2026

Kathleen

SHORT WALK TO WATERFRONT DINING AND AMENITIES. HELPFUL STAFF

Family

6/10

Pleasant

26 Jun 2026

Yairelitza

I pay for breakfast and there is no breakfast
The matters is very bad
The price is okay

4/10

Poor

24 Jun 2026

Adrian

I got a first floor room. And as soon as I entered the room I smelled a heavy humidity smell. I was in a rush for a meeting and when I arrived at midnight There was no one at the front desk I could ask for a different room so I went and slept like that, now I'm terrible sick with really bad respiratory symptoms and I'm 100%sure it was from spending the night on that room. I'm sorry but it's a real problem. Everything else was ok but the do have to work on fix those because more people will get sick

Self

2/10

Poor

23 Jun 2026

Taniece Simone

I strongly recommend people not to use this facility for their vacation. We stay here for 3 nights, they charged us US$17.5 for complimentary water battles without notices.

Family_with_children

4/10

Poor

23 Jun 2026

Edgar

No nos quieren devolver el depósito y nos cobraron una Nutella de agua a 16 dólares

Family

4/10

Poor

23 Jun 2026

Diana

I really wanted to like my stay there because the front desk staff were very pleasant and tried to be as helpful as possible but this hotel is falling apart at the seams! The elevator was out for the entire 5 days that we stayed at this hotel and there seemed to be no urgency to get it fixed quickly! Our room was on the 4th FLOOR!!! so we had to carry our luggage up the stairs when checked in and again down the stairs when we checked out! We also didn't use the pool much or participate in any extra activities because of the elevator issue! Who wants to keep walking up and down 4 flights of stairs in 95 degree weather???? One of the ice machines on our side was also out of order for our entire stay so there were lines formed on the one ice machine that worked! Our key cards to the room kept malfunctioning after just one swipe so AGAIN we had to keep walking up and down 4 flights to the lobby! All of these extra inconveniences took away from our much needed vacation and it just seemed liked an overall hassle to stay at this hotel. We won't ever be returning to this place and will instead book with the Marriot or the Hilton because we need ELEVATORS in order to properly enjoy our vacation! I only gave it 2 stars and not 1 because of the gentlemen that worked the front desk were very good but whoever the \"facilities manager\" is needs to get these things fixed ASAP!

Family

4/10

Poor

22 Jun 2026

Andres

We had an ok stayed in this hotel, room was fine, but property not too good, plus we paid extra for breakfast and were we came the host said that they don't offer breakfast

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Shenice

Great stay, I enjoyed my room balcony and pool area. the restaurant next door was a nice view and the music was awesome.

Partner

6/10

Pleasant

22 Jun 2026

yaritza

más o menos

10/10

Exceptional

21 Jun 2026

mercedes

Lean room

10/10

Exceptional

21 Jun 2026

Ebony

Great property helpful staff

Friends

6/10

Pleasant

21 Jun 2026

Andrew

5th floor room no elevator. The female staff members were super helpful and attentive. The male staff members were slow, unaware and not helpful. Giant party on Saturday night at the bar/restaurant which excluded hotel guests and was loud and noisy til 3am. Pool was nice, view of the water was nice.

Family

10/10

Exceptional

20 Jun 2026

Angela

Muy bien

10/10

Exceptional

19 Jun 2026

Edward

i couldnt find the laundry room, and the AC kept making lots of noise.

Self

6/10

Pleasant

19 Jun 2026

Raymond

I like the waterfront atmosphere down side was had to go to second floor to get ice and no microwave

Partner

10/10

Exceptional

19 Jun 2026

Ricardo

This is a hidden gem in the Miami Beach area. The hotel provides a 1960's vibe with an incredible restaurant with a full frontal view of the intercostal waterway and an incredible happy hour menu. The rooms are big, there is free parking and the staff is very helpful. If you are looking for a good place to spend some days, out of the noise, this might be the place for you.

Self

10/10

Exceptional

18 Jun 2026

Sharease

Ok

6/10

Pleasant

18 Jun 2026

ANGELA CLARA

Tiene una vista increíble muy lindo, pero deben mejorar las instalaciones y agregar cafetera y microondas en las habitaciones.

Self

8/10

Excellent

18 Jun 2026

Roberto

Me gustaría poder usar algún lugar donde poder calentar la comida no necesariamente BB te dentro de la habitación. Un espacio donde tenga microondas, sándwichera, cafetera.
Por lo demás está muy bueno el hotel

Pet

2/10

Poor

17 Jun 2026

Mayte

I got my hotel over a month ago and then when I went to check and I told him about the situation that had just lost my phone but that I already had bought my reservation a month ago and they didn’t let me check in. I got there early. I showed them ID and they said I needed my phone in my card my debit card on my credit card. So then I had to look for another hotel. Somewhere else and I need my refund ASAP.

Friends

8/10

Excellent

16 Jun 2026

Jazmine

Check in with smooth, parking is included. Make sure you park in the rear of the hotel or you will get a ticket. The elevators were broke so luggage had to be carried up. Staff speaks limited English. Great location, food and stores nearby.

Friends

4/10

Poor

16 Jun 2026

Sarah

They assigned us to 4th floor of separate building. Didn’t notify us until after that the elevator was broken. We were there for 4 days and it was never fixed. In the room, the shower was clogged. It was fixed the next morning by maintenance, so they were prompt in fixing the shower. The hotel was much more like a motel and did not appear as advertised.

Friends_and_family Friends

10/10

Exceptional

16 Jun 2026

JICAL HARESHKUMAR

good

Family

2/10

Poor

16 Jun 2026

Angelina

Checked in on Saturday and checked out on Tuesday.
From the moment I arrived, the experience started off on the wrong foot. The room was not clean at check in there were visible bugs. I understand you can’t control every insect, but there’s a difference between the occasional bug and a room that clearly hasn’t been properly maintained or used in a while. Seeing dead bugs in the bathroom area was not the welcome I expected.

I requested a room change and did receive one on Sunday. That room was slightly better, so I’ll acknowledge that improvement.

However, the issues continued. On Monday, I left early around 9 AM expecting basic hotel service fresh towels and washcloths. I returned at 10 PM with my son and had none. I was told by Daniel 3-11 that there were “no towels or washcloths in the building” and that the overnight staff member would handle it. I was told to call back at 11. So I did.
At around 11:15 PM Monday going into Tuesday, I called back while dealing with my menstrual cycle and still having no washcloths or towels. The overnight staff member, LreLiz, seemed completely unaware of what I had been told earlier. She stated she didn’t know why that information was communicated, clarified that housekeeping handles laundry not some in-house towel washing situation and attempted to resolve the issue.

She did eventually bring two floor mats instead of towels. At that point, I guess I should be grateful for that..right?
Still no hand towels. Still no proper washcloths.

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Sachin

Overall good

Family

6/10

Pleasant

16 Jun 2026

John

Building is old but over all the experience was pleasant.

Family_with_children

8/10

Excellent

15 Jun 2026

Bethni

The air conditioning was working fabulously!

Friends

6/10

Pleasant

14 Jun 2026

Casey

We love the pool with the view. You can order food and drink at the restaurant behind the hotel and party there at night lol

Partner

6/10

Pleasant

14 Jun 2026

Mark

room needed to be updated

Pet

8/10

Excellent

13 Jun 2026

Rianna

The room was clean. I was very satisfied with the staff and the view was waw. I had a balcony room

Partner