Palm Tree Club Miami

United States , Miami Area - FL
North Bay Village, Florida (FL), 1819 79th Street Causeway, 1819
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100 reviews shown

10/10

Exceptional

14 May 2026

Joselyn

Everything was fine , just need to fix the floor in the elevator

Friends

4/10

Poor

13 May 2026

Emmanuela

Looks great in pictures. Dirty and broken. Nothing worked during our stay.

Family

2/10

Poor

13 May 2026

RAYMOND

We stayed in the 5th floor. Elevator didn’t work. Ice machine didn’t work. Pool was dirty. Construction next door woke us up in the morning. Just not worth staying here

Partner

10/10

Exceptional

13 May 2026

Ashley

It was nice and small

6/10

Pleasant

12 May 2026

Francine

Pool seating is ok

Self

6/10

Pleasant

12 May 2026

luisj

Staff is ok, Location is good but the blanket where dirty and lamp with dust, i get super freak a guy also with a huge Weapon Rifle with long ammo without no cover getting out the property, one moment i get scared and the guy leave. Parking good and doors dont close well no impact sound proof. so a lot noise from the street.

Pet

2/10

Poor

12 May 2026

Karina

Sewer smell coming from bathroom

Family

10/10

Exceptional

12 May 2026

Cilia Helena

Room was great, bed was comfortable, also
Loved the quietness. Staff was friendly

Partner

8/10

Excellent

11 May 2026

Theodore

No other hotel in Miami Beach offers the unique views like the Palm Tree Club. Perfect place to stay prior to your cruise. Tasty food and drinks with million dollar views from the restaurant/bar. Clean room and all the staff were perfectly professional and nice.

Self

4/10

Poor

11 May 2026

Marilia

Staff was great, friendly and very attentive. Hotel is a dump though. It needs a lot of work, motel-like at best. The rooms and bathrooms were only repainted but falling apart which doesn’t make sense when the restaurant on-site is ridiculously overpriced. Good service and drinks but mediocre food, had to walk over to a different restaurant afterwards. Housekeeping tried opening the door regardless of being told no. We only needed to spend one night but I wouldn't stay there again or recommend.

Partner

6/10

Pleasant

10 May 2026

Luis

Nice

10/10

Exceptional

10 May 2026

James

Awesome pools and views. Rooms are spacious. The bathrooms are a little small. The ac wasnt working a couple nights. Bed is very comfortable. Theres a nightclub/restaurant connected on the water that is excellent. The staff was very friendly. I would definitely stay there again. The have a very convenient gift shop in the lobby.

Self

6/10

Pleasant

09 May 2026

Christopher

View and pool were the best features. Stayed 2 nights it was ok. 20.00 resort fee not seeing it.
Room was clean but elevators broken.

Family

8/10

Excellent

08 May 2026

James

The hotel is obviously and very old facility that has been updated at some point. A bit tired but OK. The elevator in our wing of the hotel was broken, not sure how long, so we had to go up five flights of stairs to get to our bay view room. Nice view of the bay, once you go there. The clerk did offers us other options when we registered at the hotel, but we wanted to have the ocean view so we climbed the staris.

Partner

10/10

Exceptional

07 May 2026

Preston

The room was clean, the only issue was the ceiling had some serious water damage. The hotel pool was clean and surrounding area was good. Staff was so, so mostly they were supposed to call when room was ready and they did not.

Partner

8/10

Excellent

07 May 2026

Nancy

Pool was great, waited a long time to get our room and after an hour gave us another room instead… the pot smell was over the top for me.

Partner

8/10

Excellent

07 May 2026

William

Room was clean and they had updated the flooring, had self-parking that was very easy to access and there was always a spot. Bathroom pretty small but no problems at all with it. Overall if you plan on just being at the room to sleep this is great, if you are looking for your hotel to be a place you spend a lot of time with lots to do then this probably isn’t the best choice.

Family

6/10

Pleasant

06 May 2026

lorin

Nice staff. Comfortable bed. Generally clean. But this property desperately needs major repair and maintenance.

Partner

2/10

Poor

05 May 2026

Helen

the room didn’t look like the picture. it’s so so old. furnitures were so old, the elevator floor was cracked and tiles falling apart. the bed sheets and comforter had multiple stains and we found a couple hair inside the bed, spider web in the ceiling. we booked it for 3 nights, but we left after one night. terrible hotel

Partner

4/10

Poor

04 May 2026

Macrina

Photos online are deceptive. No amenities and random resort fee is sprung on you

Self

10/10

Exceptional

03 May 2026

ANDREW

everything you need by the water

Self

2/10

Poor

02 May 2026

Mariangela

Would not stay again

2/10

Poor

02 May 2026

Isabella

I booked the hotel for my girlfriend and left the city for a night, I left a valid credit card and they kicked out my girlfriend of her hotel room because it was supposedly declined. After 4 hours of her sitting at the lobby they tried again the transaction and it went through. Horrible staff attention. Old amenities and dirty common areas.

Partner

2/10

Poor

29 Apr 2026

Vivian

The hotel is nothing like what you see on the pictures. The elevator floors were broken, Cleaning staff ONLY come once every 3 days. The rooms were not perfectly clean. Water clogging at the bath. Small rooms, broken digital clocks. Old TVs connected to cable that did not work. Pictures can be shared upon request. I didn't experience the outdoor pool. When asked for to extend for a day, I was told to book it online via 3rd party - as it was cheaper. The way it was explained seemed like they did not want to do it.

Friends

6/10

Pleasant

28 Apr 2026

Christopher

Elevators didn't work and we were put on the 4th floor. The hotel looked empty and we got in late so that was pretty frustrating that they did that. Balcony view was nice but hotel room needed maintenance. Overall an ok stay though

Friends_and_family Family

8/10

Excellent

28 Apr 2026

Agostina

Friends

6/10

Pleasant

27 Apr 2026

Prajeshkumar

The bed was steel frame and it was not covered so I bumped into it twice, room was ok but no microwave. The cloth covering the bed frame was torn. The elevator floor was caved in and not felt safe. Other elevator was non operational. Hotel looks good pictures but reality is different. Free parking was good but no breakfast in the morning.

Partner

8/10

Excellent

25 Apr 2026

Tiffany Ashley

The view from waking up each morning was the best part

6/10

Pleasant

25 Apr 2026

CHRISTOPHER

We ended up not staying at property as it did not meet our purposes to stay

2/10

Poor

25 Apr 2026

Venkata Sowjanya

Worst experience

6/10

Pleasant

24 Apr 2026

Michael

Parking nwaw ok the TV only haz about 5 channels, shower was not that nice

10/10

Exceptional

24 Apr 2026

Zulissa

Loved my bayfront view. Staff was great. Thanks for a nice stay. Elevator wasn't working but luckily steps were short.

10/10

Exceptional

24 Apr 2026

Kyle

Very nice stay. However the elevator was out of service.

Partner

2/10

Poor

23 Apr 2026

Jennifer

I had a very disappointing experience at this hotel. The photos online are extremely misleading—what you see is not what you get. The room was outdated, poorly maintained, and honestly disgusting. Everything felt dirty, and it was clear that cleanliness is not a priority here.
The sink was leaking, which made the bathroom even worse, and the overall condition of the room made it very uncomfortable to stay. I ended up checking out after only about 6 hours because I saw a roach, which was completely unacceptable.
Even the outdoor areas didn’t match the pictures. The furniture outside was worn down and looked neglected. The entire property feels run-down and nothing like what’s advertised.
I would not recommend staying here. It needs serious cleaning, repairs, and honesty in how it’s presented online.

Partner

10/10

Exceptional

23 Apr 2026

Carolina

I initially was nervous because of the other reviews, but this hotel was great. The elevator was broken; its really not that bad there are only 5 floors. Everything was clean, the housekeeping staff asked what we needed, gave us extra towels and toilet paper. The room was spacious and clean, the AC worked beautifully as well as the internet. We had a probelm with our TV, we called and someone came up within 10 minutes and fixed it. Be careful with the room key and putting it with your other cards, one of ours stopped working and they immediatley gave us 2 new ones free of charge-no hassle. The staff was incredibly nice and even on our last day we checked out at 11 but our flight wasnt until later and they held our luggage for free in a safe place. I have no complaints, loved our stay! Great afforadable place in Miami to stay!

Friends

2/10

Poor

23 Apr 2026

Latreka

Staff were not accommodating my surgery needs and the elevator was out. No heads up. Bayfront view and up being water with trash

Friends

2/10

Poor

23 Apr 2026

Modest

I booked 4 days at this hotel they didn’t have microwave in the room keys never worked I went to front desk 4 to 5 times a day to get new keys ! They kept charging my card multiple times & after I returned home from my stay I was charged I’m now constantly calling the hotel to get my refund there not responding I booked through Expedia and they have yet to respond to them there’s construction right buy hotel not sure if it’s connected to them it definitely effected me & my family stay I payed $1300 for 2 rooms and has never experienced this at any hotel PLEASE BE AWARE !!!!!

4/10

Poor

22 Apr 2026

lauren

The room was filthy, the parking situation was an absolute nightmare, the location was not great.

Partner

8/10

Excellent

22 Apr 2026

Sandra

It Was easy to get into the area, unlike much of Miami.
The room was very clean and comfortable.
The staff was very nice, check in was quick and easy.
I stayed over for a cruise the next day and wasn't expecting a lot, but this hotel was very clean and had a beautiful view too. They are undergoing renovations, I might try and come back after they are complete.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

mark

Nice place and decent!

2/10

Poor

21 Apr 2026

Martin

Could not use the restaurant for breakfast cause it was closed.The front desk staff is very rude

Partner

10/10

Exceptional

20 Apr 2026

Geidy

Parqueo fácil, muy buena piscina

Partner

8/10

Excellent

19 Apr 2026

Greg

Palm Tree Club Miami is a nice hotel, we enjoyed our stay there. Great location, easy to get to. Nice pool, fantastic view from our balcony room overlooking Biscayne Bay. Only negatives were the check-in process, which was taking ~ 8 minutes per guest and there were 7 guests in front of us. Took about an hour to get checked in, but the lobby area is nice. Restaurant was very average and expensive, and ridiculously charged a \"venue fee\" on top of all other charges...and there was nothing going on! Parking costs extra as well...about $45 per night.

Partner

8/10

Excellent

18 Apr 2026

Tatyana

The room when I first arrived was dirty but when I went to the front desk the staff were amazing and made my stay feel so much better. She switched my room and allowed me to look at it prior the switch. I just wish the hotel had a microwave. The pool was lovely and clean. The staff was amazing. Just hope that they had toothbrushes to purchase and a razor. Please think about have a microwave in the main lobby if management doesn’t want them in the room.

Friends_and_family Family

2/10

Poor

18 Apr 2026

Georgina

Horrible service

Partner

2/10

Poor

17 Apr 2026

Divya

I did not use the pool so cannot comment on that. I had booked the hotel to rest for the night. At check-in, the lady at reception was giving me a room at 5th level in the second building but reminded me that elevator didn’t work so I had to go up and down on my own. Since my knees was busted, I was given a room on level 1. The room smelt musty and bathroom had a smell of sewage. The carpet was very old and stained. The room was decent size but the bathroom was perhaps 6 feet wide at the maximum. The tub, wash basin and pot was inches from each other. If it wasn’t late and I tired I would have moved to a different location for sure. It definitely was on the cheaper end on Expedia but I really cannot fathom what people liked here, other than it was close to waters

Family

10/10

Exceptional

17 Apr 2026

Keisha

Everything was good until housekeeping trashed my $30 wagu burger pissed me off cuz i was definitely hungry and disappointed

10/10

Exceptional

16 Apr 2026

Jenay

Clean room. Great views

Family_with_children

4/10

Poor

16 Apr 2026

Robert

Stayed for two nights. Due to booking error (ours) we had to book a second night separately. The hotel refused to combine the stay, but kept us in the same room both nights. We were charged $300 deposit instead of the standard $150. The rooms are clean but very dated. The elevators do not work. The toilet in our room ran all night, there was no maintenance to repair. There is a tub but don’t expect to use it unless you’re 3’ tall. Water is $8 bottle. A hamburger at the restaurant will set you back $30+ tip. No ice machine on the ground floor. It’s time for a serious property update and some customer service training for the staff.

Partner

8/10

Excellent

15 Apr 2026

Ngan

The elevators weren’t working for the second property and that’s where you get the nicer views too but on higher floors. We had to bring our luggage all the way up to the 5th floor.

Family

2/10

Poor

15 Apr 2026

Terri

Completely different than pictures portray old and outdated! I booked 2 expensive rooms for my family thankfully only 1 night, booked this because of the ocean view and beach pictures! Constant Loud traffic noise, the light from the security lights shined brightly under the huge gap from around the door, the bathroom was so small and horrible patch job from multiple leaks a child must have repaired and painted walls. Resort fee charged there is nothing offered it’s like an old motel on the highway! The restaurant was on the harbor but crazy expensive 357$ for bar food nachos hamburger and salad and few drinks, automatic up charged 20% for 4 adults and 1 child! Very very disappointing they should pay you to stay there!

Family_with_children

10/10

Exceptional

14 Apr 2026

Edward

Good

Family

6/10

Pleasant

14 Apr 2026

Cynthia

Les commodités non fonctionnel, assenceur défectueux, pas de glace sur les deux étages. La vue de la chambre était excellente. Building en construction à côté donc très bruyant tôt le matin.

Family

2/10

Poor

14 Apr 2026

Maria

La experiencia fue mala. La habitación es pequeña. El ascensor no funcionaba y tuvimos que subir equipaje 4 pisos por escalera y subir y bajar cada vez que entrábamos o salíamos. La limpieza se hace cada 3 días y no te avisan de eso, simplemente llegas al cuarto y está como lo dejaste ni cambio de toallas ni basura a menos que te quejes. No recomiendo este hotel en absoluto

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Ariel Crystal

It’s ok looks old but is kind of cute needs upgrades

Friends

6/10

Pleasant

13 Apr 2026

Briana

Pros: The location and view of the bay were so beautiful. They provide towels, sunscreen, and pool games. Great restaurant!

Medium: The rooms were just ok, they had cute paintings on the walls and had a beechy vibe.

The bad: They looked worn; the handle in the bathroom was coming loose; no door separated the shower and sink; the elevator was not in service; and we were on the 5th floor. The area next door was under construction. The woman at the desk when I got there early seemed really annoyed that I was checking in before 4 but then at 4 the line was insane! They make you pay for the Coffe in the lobby, make it yourself, and there's no coffee maker in the room. There was a lizard in the gym. The pool was too cold to swim in. I could hear the kid in the neighboring room throwing a tantrum, and the cars passing by on the street were very loud.

There were pros and cons, but overall, I won't be recommending this hotel to friends.

Family_with_children

8/10

Excellent

13 Apr 2026

Sreykhouch

My husband and I took a week vacation to Miami and stayed at palm tree. The environment was very calming, no excessive noise or rowdiness, just how we liked it. The place was pleasant, nothing spectacular but perfect for traveling people that weren’t going to spend all day in the hotel.
Only thing I can complain about is that house keeping only came once within our 6 day stay, only upon our request. There were some construction work going on the side of the building which really made the place feel slightly overwhelming. The room was clean, but smaller than we expected which made moving our luggage around very difficult.

Like I said, it’s a good place to stay if you’re not planning to spend all day in the hotel.

Partner

2/10

Poor

13 Apr 2026

Richard

Room was on the 5th floor. However, the elevator was not working. Also, next door they are doing construction, which started at 7am.

Self

2/10

Poor

12 Apr 2026

Lynn

Booked this hotel for my husband's 50th birthday. To start, our room was on the 3rd floor, but the elevator was out of order. When entering the room, it was clean, but there was no microwave. No microwave anywhere on the property actually. The television was very basic, no apps available and we had trouble getting the TV to turn on. There was also no ice in the ice machine on our floor. In addition, during our stay of 3 nights, housekeeping never came by once.

There was also a lot of disturbing screaming and fighting from other guests in the wee hours of the morning. To top it off our door keys kept de-magnitizing and we had to walk down the 2 flights to get it fixed. We saw many other guests with the same issue as well.

During our last night, we had food in the mini fridge that spoiled because it simply stopped working. This was not how I expected to end our trip. We were very disappointed in this hotel. The absolute highlight was the view. It was beautiful, but I would never recommend it to anyone.

Family_with_children

8/10

Excellent

12 Apr 2026

Kuai Yao

The location and views to the lakes are great, staffs are friendly, the hotel room floor is a bit dirty.

Family_with_children

2/10

Poor

11 Apr 2026

Kristina

Based on the lack of cleanliness and the place in disrepair, we did not go in pool.

Family_with_children

2/10

Poor

10 Apr 2026

Bernard

the hotel is dirty. the type you don’t even want to walk barefoot in your room or touch the shower curtains. i would never stay here again the only thing good about it is the location. the room and the hotel smell old and bad.i’m

Partner

2/10

Poor

10 Apr 2026

Rossiris Altagracia

Everything was extremely dirty and outdated. If you don’t want roaches and bugs crawling in your bed do not come here

Partner

8/10

Excellent

10 Apr 2026

Willie Mae

Pool side was comfy and parking was safe and convenient.

Partner

10/10

Exceptional

09 Apr 2026

jamya

great service

Partner

8/10

Excellent

09 Apr 2026

Timur

Great location great view. Restaurant next door was excellent. Could use a little touch up and TLC but otherwise comfortable and clean and pretty quiet. Would return.

Family_with_children

2/10

Poor

09 Apr 2026

Kent Ashley

There was know kitchen

Family_with_children

10/10

Exceptional

08 Apr 2026

Emilee

Clean room, nice pool with towel and sunscreen station

10/10

Exceptional

07 Apr 2026

Heather

Felt safe, clean. No issues.

Family_with_children

10/10

Exceptional

07 Apr 2026

Heather

We’ve stayed here 2x now. Clean and reliable. Parking included. Nice pool and lovely views.

Family_with_children

6/10

Pleasant

07 Apr 2026

Briana

6/10

Pleasant

05 Apr 2026

Sheila

The property list they have a resturant. The resturant has been close since last year and is not plan on reopening. I had to walk a half mile in the cold to the nearest open facility

Family

2/10

Poor

05 Apr 2026

ANNEMARIE

We were double charged by Expedia and the hotel. Currently in a dispute over the charges. Rooms were dated and not the cleanest. The tub did drain and pipes were visible under the sink. Did not stay long.

Self

6/10

Pleasant

04 Apr 2026

Brenda

Floors uneven pool area. To much construction

10/10

Exceptional

04 Apr 2026

Sharina

Great parking, music venue/ restaurant next door. No beach close but beautiful sea side views.

6/10

Pleasant

04 Apr 2026

Anh

Property was ok. Pool area was nice with complimentary sunscreen. Hotel has no breakfast / restaurant service which was inconvenient.

Partner

10/10

Exceptional

03 Apr 2026

María

The pool is amazing, the rooms and everything works. It looks a little old but it has everything you need.

Family

6/10

Pleasant

01 Apr 2026

Michael

My room was clean, modern with a comfortable bed. The parking was good and I felt very safe on the property. Not having coffee in my room or complimentary in the lobby was something I haven't experienced in a long time.

Family

2/10

Poor

01 Apr 2026

Elliott

Tow trap, no clear instruction on where to park even with clarity from staff.

Rooms are outdated in inside parking lot makes the property look like a dump.

Beware

6/10

Pleasant

31 Mar 2026

Karyn

We had reserved a room with a king size bed but the room was only two double beds. It was late at night and we were tired, and we had just walked up to the third floor because the elevator was out of order. We called the front desk to see if we could change but no one answered, so we just stayed in the room. Had to sleep in separate beds because my husband is very tall (which is why we wanted the king). We also didn’t realize there was a very loud nightclub as part of the property. Fortunately it stopped at 10pm but some of the spring breakers were staying at the hotel so it was noisy off and on through the night. Also didn’t realize there would be an additional resort fee of $45 (for two nights). The iron was broken so we asked for a new one. No coffee in the room which would have been nice. Had to buy it in the lobby (free coffee in the lobby would have been nice). Parking was free, which was appreciated.

Partner

2/10

Poor

31 Mar 2026

William

Staff was cool! Rooms need improvement. Charging a resort fee but don't provide any amenities aside from a pool, no breakfast, no entertainment. Will charge another night just for late check out

Family

10/10

Exceptional

30 Mar 2026

Alexandra

The only issues i had was getting them to answer the phone was hard. I made a mistake in booking and couldnt get ahold of anyone. And the elevator wasnt working. Otherwise this place is totally worth it.

Family_with_children

2/10

Poor

30 Mar 2026

Olivia

first room had mold on the curtains and bed frame so we got moved to another room on the first floor with a sliding door to the parking garage which didn’t properly close or lock luckily the maintenance guy could come fix it

4/10

Poor

30 Mar 2026

London

I wanted to love this place so much - the photos online made it seems so cute and clean. Upon walking up to our room (elevator was out of service) I felt totally duped. The floors were sticky, the ceiling looked like it had mold, the patio door didnt close, pillows were wet, not one thing was well maintained which would be fine if it was $200 a night - but for what we paid I found it unacceptable. Staff seemed miserable and were less than helpful. There was also major construction in the lot next door, which I know is out of their control (they should let you know or if you’re in that wing of the hotel maybe a disturbance discount) but waking up to that noise on a Saturday morning was a major bummer.

Ugh I hate leaving a negative review, but I also hate being priced gauged on something totally not aligned with the quality.

Partner

6/10

Pleasant

30 Mar 2026

Pavan Kumar

Room very Clean. The door lock was missing on arrival but team sent someone very quickly to install a new one. Rooms very old and smell a bit musty.

Self

6/10

Pleasant

30 Mar 2026

Clifton

It’s was like picture

Friends

2/10

Poor

29 Mar 2026

Rigo

From the start rude welcoming, gave us wrong directions to the room which we had to take a 3 flight up the stairs because of the elevators were not working. The room key did not work, had to go back to the lobby. After finally inside the room strong nasty smell on the sheets and pillows, broken toilet seat. Door would not close from the outside either. No good response from the front desk on trying to solve any of my complaints after expending over $400 per night.
Me DO NOT RECOMMEND!!!

Family

8/10

Excellent

28 Mar 2026

Samara

Overall I give this a 4 star. Good for the price, but you have to know what you’re getting into. Elevator does not work, try to get room on 1st or 2nd floor. Ants in the bathroom. Cleaning service once every 3 days. We kept asking for towels at least and we kept asking for them, we didn’t get it until the last day. Nothing was wrong with the room key. I would rate this hotel that bad because the price was good. I liked it. Room was clean besides the ants in the bathroom. Bed sheets clean. Tv working just old. Balcony a little dirty but it’s okay. I enjoyed it. Thank you.

Partner

8/10

Excellent

28 Mar 2026

Serdar

Genaral was okay i didn’t have any issues kinda like it also

4/10

Poor

28 Mar 2026

Helena

They overbooked and said they couldn’t rebook another hotel through their system when I arrived in the middle of the night. Not very reliable. Staff was cold too. Will not come back.

Self

8/10

Excellent

27 Mar 2026

Maritza

poolside is beautiful

Friends

4/10

Poor

25 Mar 2026

Hong

elevator did not work. Noisy till 2am and starting at 5am.

Self

2/10

Poor

25 Mar 2026

Amanda

Do NOT book this hotel. They don’t answer the phones, messages through Expedia, OR emails.

I should have forfeited my money as soon as they wouldn’t return any of my calls, emails, and messages.

The hotel is old. And it’s NOT a hotel. It’s a MOTEL.

Pay for a ‘premium’ suite and you get dirty floors, hair in the tub, an old worn down desk and chair. The air conditioning didn’t work at all. The mini fridge is laughable - can’t put anything in it. And the balcony doors don’t slide.

Overall TERRIBLE stay. My partner couldn’t sleep the whole night because of the humidity in the room.

There’s still toothpaste on the faucet after the previous guests.

DO NOT STAY HERE!!!

Partner

2/10

Poor

24 Mar 2026

Yanile

Restaurant close, staff very dry, elevator is closed, 3 floors up with my suitcase nobody offers to help; in the morning they knock the doors like very rude.

Self

6/10

Pleasant

23 Mar 2026

Terri

Pool was nice
Elevator out of order we were on 3rd floor with large suitcases.

Family_with_children

6/10

Pleasant

23 Mar 2026

Mykeia

Clean for the most part. Room keys would not work. They don’t come clean your room or replace wash cloths.

Friends

10/10

Exceptional

22 Mar 2026

Vanessa

Great location

6/10

Pleasant

22 Mar 2026

Shaniqua

Everything was okay but I just hated that we had to climb all the way to the 5th floor with our bags and stuff because the elevator was not fixed and they did not have that on the internet or anything like that before we pay for it. If they would have had that on the site before we pay I don't think we would have went there

Partner

2/10

Poor

22 Mar 2026

Jennifer

I booked for five nights with children and was put on a side of the building that was basically inside of a construction site. The noise was unbearable. I asked to be moved for any portion of my booking. First I was told there was nothing available. Then I was told I could be accommodated. Then I was told that I could not be accommodation. I was asked to leave and check out and I would be refunded my last two nights. I did what I was told and then when Expedia tried to negotiate my refund, management at the hotel ignored them and Expedia gave up trying to help me. I am disappointed with both the hotel and Expedia. At no point was I told about the construction. There was no compensation for that at all. I feel there were significant misrepresentations. I followed directions and now I am out hundreds of dollars. It basically ruined my trip.

Family_with_children

4/10

Poor

22 Mar 2026

James

The pool is fine broken patio stones Tables broken leak rusty water. Lounges ok.

Partner