Ramada Plaza by Wyndham Marco Polo Beach Resort

United States , Miami Area - FL
SUNNY ISLES BEACH, 19201 Collins Ave
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100 reviews shown

8/10

Excellent

06 Mar 2026

MARIA

Big and comfortable rooms. Nice beds.

Family_with_children

2/10

Poor

04 Mar 2026

Pablo

Noises of AC or something outside the room. We couldn´t sleep for 3 days and there was no solution despite our claim.

6/10

Pleasant

27 Feb 2026

Mark

the couch was a little beat upland the pool lounge chairs were terrible ripped no support. they need to be replaced.

Self

10/10

Exceptional

26 Feb 2026

Oleksandr

Staff

6/10

Pleasant

26 Feb 2026

Anastasiya

Not clean, all

8/10

Excellent

26 Feb 2026

Natalia

Good

4/10

Poor

25 Feb 2026

MONIQUE

The room and the entire hotel were neglected. In need of lots of repairs. When sitting by the pool in early afternoon, there was a crew of men working on the patio, drilling and hammering. The smell of tar was overwhelming. It was not a pleasant experience.

Partner

8/10

Excellent

25 Feb 2026

Heather

Great location on the beach, great pool

Family_with_children

4/10

Poor

24 Feb 2026

Holly

The room was very old, beds, dresser, table and chairs- very dated and wiggly. The only person nice to us was the young man the room our luggage before we checked in. Went to use the pool, all the chairs are rusty and broken. Went to order food by the pool at 5pm and they said no we are closed! The AC vent unit in the wall was so loud couldn’t sleep with it on but too hot with it off. Bathroom vent and handle were very moldy. They were doing some construction by the pool. The good piece was you could leave and walk the beach!

Family_with_children

8/10

Excellent

18 Feb 2026

Laura

The room was clean and our ocean view amazing. Construction at the hotel was pretty noisy but we understand they need to make improvements. The valet staff were the best and so accommodating!

Family

2/10

Poor

18 Feb 2026

Tara

Amenities and valet - horrible

6/10

Pleasant

17 Feb 2026

Thomas

6/10

Pleasant

16 Feb 2026

Jay

Our stay was okay. The nicest part of the resort was the fact that it's right on the beach. The pool was clean. The building is definitely showing its age. Some rooms have been remodeled but ours was not. Paid extra for an ocean balcony which was nice, however the room itself was dated and fairly gross. The floors were sticky and you could tell they haven't been properly cleaned in a very long time. Same thing could be said about the bathroom. It was also disappointing that we had to valet every time we needed our car, and there were hardly any restaurants / coffee shops within walking distance so we had to request our car and drive anytime we wanted to go get food. The beach and ocean were beautifully maintained. Overall our experience was okay, but we probably wouldn't stay here again.

Leisure Family_with_children

8/10

Excellent

14 Feb 2026

Sixto

Everything was good with the exception of the following:

The safe wasn't working.
The heater wasn't working.
The knob for the water faucet in the bathroom wasn't working.

Leisure Partner

6/10

Pleasant

09 Feb 2026

Ramona

The bathroom tub was dirty. Bed was comfortable.

Friends_and_family Friends

6/10

Pleasant

08 Feb 2026

Amber

Hotel could use a remodel. Tooms are kind of old and multple things dont work, like the tv and no heat in the room. The shower has 1 temp, scalding hot. Although pressure was good, the tub spout runs even though the shower head is working resulting in the bathrub filling up while you are showering. On the bright side, it was quiet, clean and safe and we had a great ocean view.

Leisure Family

2/10

Poor

30 Jan 2026

CLAUDE

we had to beg everyday (few times a day to get the cleaning room services. staff was not friendly nor professional

2/10

Poor

27 Jan 2026

Meirav

The place is dirty and poor costumer service

Leisure Family

2/10

Poor

26 Jan 2026

Katrina

This hotel was not what I had expected at all. We arrived later in the evening from our flight with small kids and check in took forever as the one person at the desk was visiting with someone. Once we got to our room we were disappointed that it was very dated, old and small and did not look like the pictures of what we had booked (they showed a more updated version of the room). We then tried to put our kids to bed but we realized that our toilet was not working, the handle was broken. We called the front desk who said that they would send maintenance up which took quite a while, maintenance arrived with a plunger and assured us that the problem was fixed. We tried again after they left and it was still broken. We called back to the front desk and they said they would send someone to help move us to a new room, which again took a while. Then we moved everything to a different room which was in slightly better condition but had a much worse view from the balcony (we paid for the partial ocean view). The first night and day were rainy and miserable so we left for part of the day to a great science centre and wanted to try out the pool when we got back and the rain had stopped, but they had the pool closed for most of the day. We didn’t get to use the beach as the weather was bad (not the hotels fault). We tried the restaurant at the hotel next to the pool for supper which only had options like hot dogs, quesadillas, bad grilled cheese and it ended up costing close to $150.

Leisure Family_with_children

6/10

Pleasant

26 Jan 2026

Duviel

The room and appliances are very old. Very Old looking. Everything worked except for Heat function on A/C for Mid January stay. The bed was comfortable and the housekeeping was as fine. The lobby needs updating too as well as the eateries. Although food was not bad at all and very convenient to access. The pool, pool bar and pool are probably best thing. The location and beach access was Fantastic. Hotel just needs bigtime upgrades but service was good and location excellent. Put an 100 million upgrade into this building and you have yourself a prime 5 star hotel. Of course my rate would double.

Business

4/10

Poor

26 Jan 2026

Aleksandr

Molding in the room got sick very disappointed

10/10

Exceptional

25 Jan 2026

Demis

Super good comfortable beautiful

Business_and_leisure Family

4/10

Poor

21 Jan 2026

Christine

I feel like my hometown suburbs cheapest motel is probably cleaner than here. There is no attention to detail, crumbs and dust were everywhere it was disgusting. I ran my finger on the nightstand and phone and it came up with dust, how is a high traffic area like that not cleaned long enough for such dust to accumulate? There were obvious horrible putty patch jobs all over the walls and ceiling, the bathroom had filth caked along the side of the vanity, the toilet paper roll holder and faucet were speckled green/rusted. We got in late and made sure the bed linen was clean enough to sleep in. When we went to call for valet to bring our car in the morning they told us 20 minutes, when we came down we waited an additional 25 minutes. I promise I’m not a hard to please person, but this wasn’t some dust in a corner no one ever touches, it was the sloppiest room I’ve stayed in.

Business_and_leisure Partner

4/10

Poor

21 Jan 2026

Jamie

didn't feel that the pics represented the actual room :( wasn't impressed with the room especially the bathroom. bathroom shower was step up tub that was cracking. the location was great but won't recommend or go back.

Friends_and_family Family

6/10

Pleasant

20 Jan 2026

Mark

Great views, pool bar & grill was good
Property was under construction
Needs renovation
Our room was decent

6/10

Pleasant

19 Jan 2026

Shawn

Building was older than expected. Food options also not as expected. I tried to call housekeeping multiple time with no answer so I walked down to the front desk twice and requested linens. But they never delivered them. Also 3 of the 5 elevators were broken making the wait time extra long

Leisure Friends

6/10

Pleasant

19 Jan 2026

Inger

Beachfront was beautiful. Staff was friendly. Liked pool and beach access. Love food on site and pool bar. Close to things in Miami.
BUT, outdated. Shower pressure was horrific. Elevators were a pain. Used stairwell alot. Only having valet wasn't my favorite. Having a kitchenette with no paper towels or dish soap to wash items was strange.

Leisure Family

6/10

Pleasant

18 Jan 2026

Steve

Staff was nice but hotel had issues

Had a neighbor cooking in his room with kitchenette but had his door open and smelled up hallway

Pool deck under construction. Pool available but seating was in non work zone areas except one guest who wanted a chair in area where crew was chipping tar off roof. Nutty

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Vedette

The ocean views from our room were breathtaking Staff was super friendly and helpful.

Leisure Partner

8/10

Excellent

16 Jan 2026

Jeffery A

Yes

2/10

Poor

16 Jan 2026

Steven

Im not a picky guest but what happened to me and my family of 3 was not acceptable. The staff was good, but the room was all smelling wet the whole stay, the carpet did not look clean and it also looked old and wet. There was a lot of humidity in the room that made me sick. I had to sleep the two nights with the windows opened because I couldn’t even breath and the bedsheets had a strong smell of Clorox which did it worse. After our stayed all of our cloth had that smell of humidity penetrated that we had to go to a laundry and wash them all in order to continuo our vacation to Orlando. They also did not refund me the whole amount of the hotel security fee which is the first time that a hotel for some reason keep a part of it, and the cabinets also were all old and peeling out the paint because of humidity. Overall I wouldn’t go back to this hotel. I still can smell that humidity on my clothe so bad.

Leisure Family

6/10

Pleasant

15 Jan 2026

Humberto

Very old and not well maintained. Dust on furniture, run down bathroom.

6/10

Pleasant

14 Jan 2026

Peter

Staff is amazing

10/10

Exceptional

12 Jan 2026

Marc

Everything was great

Leisure Partner

10/10

Exceptional

10 Jan 2026

Byron

Yes

6/10

Pleasant

10 Jan 2026

Olha

I was disappointed, the room was dirty.🙄

10/10

Exceptional

09 Jan 2026

Gabriela

Perfect conditions. View, food and amenities 😍

Leisure Family

6/10

Pleasant

07 Jan 2026

Julia

Rooms are in dire need of updating

Leisure Family

10/10

Exceptional

06 Jan 2026

Camisha

Perfect beach view. Bar staff was very nice

4/10

Poor

06 Jan 2026

Carrie

Check in was the highlight of the 12 day vacation when they told us they did not have the room we reserved but we could upgrade to an ocean view for $20 more a night rather than the $50. Memories created when using the pool -chased after by security daily because 1.)we were carrying sandwiches for a picnic on the beach and told we could not stay poolside because food was not allowed, although others had snack boxes crackers chips, etc. 2.) Security would not allow my 10 yr old back up to room because she forgot her shirt. 3.)watched a tenant smoke cigarettes but never stopped when same security saw her. Strick 4 towel limit daily and only if you are there before2 because then they take them all to get wash for next day.

Valet: a hot mess not enough room for al the cars coming and going, strong language barrier and loosing keys. 2 times they could not find my keys
-1st time because the car was left in the turnabout keys were still in drawer
-the 2nd on our departure day when leaving for airport the lady on the phone said no key turned in. We went down and were told no keys turned in. The lack of assistance was appalling. after 30 minutes the supervisor sent someone to ramp to confirm we did drop the car off, when he found it over there he did not know what to do. so kept going with the traffic that was coming in. After over an hour wait I asked if I could look on their board and I found it in after the 7th key looked at.
The room itself had a good view, but that' about it

Leisure Family

10/10

Exceptional

04 Jan 2026

Furti

I was there for 14 days and it was amazing, the gym, staff and clean rooms. The kitchen had everything we went. And we love the back pool and it’s good for viewing the beach too. So we was happy to stay their.

Partner

4/10

Poor

04 Jan 2026

Sidharth

It was okay not that great to stay

4/10

Poor

03 Jan 2026

Lena

Outdated facility and poor service

Leisure Family

8/10

Excellent

03 Jan 2026

yehtut

I believe it is part of Time share property (they asked me whether i am an owner or not when i checked in) some of the floor are still remodeling. I checked in with family on 22. they assigned me a room close to trash chute and as soon as we go in the room, smell like trash inside. i went back to Front desk and they exchanged me different room right away. In the second room ceiling paint in the bathroom peeling off a little and no fan for moisture and condensation from shower. Again, they are still remodeling and i am pretty sure it will get better after. Still had to pay resort fee ($20/ night) on top of everything. Parking is $30/night for valet after another ($20 /night) for parking resort fee totaling $50 /night for valet parking. Aside from that, it is located right on surf beach. Heated out door pool, some shops in the Hotel. We enjoyed it.

Leisure Family

4/10

Poor

02 Jan 2026

Christine

Room was dirty & old. Valet parking was slow & expensive

Leisure Friends

2/10

Poor

31 Dec 2025

Janine

The hotel is in very bad need of tlc
The a lot of the hotel staff is friendly but the front desk not very helpful they seem like they don’t want to work there either.
The worst part is on Tuesday 12/30 they turned the water off during the day for a bit over four hours .
Could not use the toilets but people in Public bathrooms had too
No running water to wash hands
Hotel did not offer credit or anything even voucher for inconvenience. They could have done repairs in nighttime when people were sleeping. I would have never booked the hotel if I knew that was happening. Not sure how the outside kitchen was operating without running water to wash everything and especially hands .
Staff had no communication with the gm and could not give updates. Pool was gross on Tuesday filters seemed clogged and a lot of white stuff floating in the pool no one cared.
Beach chairs are not included like other hotels I had stayed at in area.

6/10

Pleasant

31 Dec 2025

Kevin

I'm honestly not a negative review kind of person, but considering my wife and I agreed that we won't be back as we exited the parking area, hopefully this will be helpful. We were unaware that the facility is made up of privately owned rooms. Ours as incredibly out dated. The floor, while free of papers or sand or the such, was really dirty. Socks and bare feet were black within a day of average use. And the beds. The beds are described as \"queen\" sized in the Ramada site AND in the real estate listings of \"for sale\" units. The beds in fact are \"full/double\" beds. Lastly, no actual restaurant. The pool bar food was edible, but certainly not good. The best thing we ate within the building was a bagel and a muffin from the lobby snack bar before we departed. The experience as a whole was not what we had expected, and was disappointing.

Leisure Partner

8/10

Excellent

29 Dec 2025

ISABEL

Nice hotel, great location. The room was clean, good amenities. The kitchenette was a great feature of this room. Staff very courteous and helpful.

Friends_and_family Family

2/10

Poor

28 Dec 2025

Guy

This is hands down one of the worst hotel experiences I’ve ever had. From the moment we arrived, it was clear this place is poorly run and does not care about guests at all.

Check-in was late, disorganized, and handled by staff who were rude, dismissive, and completely uninterested in helping. No apology. No explanation. Just attitude.

The biggest red flag? We trusted the concierge with our luggage, only to later discover our suitcases were dumped in an unsecured public walkway where people constantly pass through on their way to the pool. Anyone could have taken them. This is basic hotel security, and they failed spectacularly.

The room was disgusting. It was visibly dirty and overwhelmed by a harsh bleach smell, which made it obvious they were trying to cover up filth rather than actually clean. It felt uncomfortable, cheap, and unhygienic definitely not somewhere you want to sleep.

The pool area was another joke. They ran out of clean towels, which says everything you need to know about the level of incompetence here. A hotel that can’t provide towels shouldn’t be operating.

Overall, the entire property feels neglected, outdated, and grimy. This hotel desperately needs renovations, better management, and staff retraining because right now it fails at even the most basic expectations of hospitality.

Save your money. Save your time. Read this warning and book literally anywhere else.

Leisure Family

6/10

Pleasant

25 Dec 2025

Gaston

Hotel well located, outdated.. Needs renovation in common areas and rooms

10/10

Exceptional

24 Dec 2025

Arsen

All

6/10

Pleasant

23 Dec 2025

Karthikeyan

Took 30 mins to get car using concierge. Only one cart to move the luggage and forced to take help

Leisure Family

2/10

Poor

23 Dec 2025

April

Terrible customer service at front desk. Paid 30 a day for parking and called down for my car and was sitting waiting for 30 minutes as two valet attendants were standing there..I asked can you please check on my car and to find out no one went to get bits.

2/10

Poor

21 Dec 2025

beni

I definitely not recommend about this property

Business Self

10/10

Exceptional

19 Dec 2025

Sherry

Loved the beach bar, and that the swimming pool was heated.

2/10

Poor

12 Dec 2025

Manan Jatin

I stayed at the Ramada Marco Polo Beach Resort from Dec 3–5 with my infant, and this was the most unsafe and poorly managed hotel experience I’ve ever had. Within minutes of arriving, the room already felt neglected: the tub had no stopper, the bathroom floor didn’t seem properly cleaned, and the bathroom and lobby both smelled strongly of weed. I tried to overlook these issues—until the situation became dangerous.

Right after finishing a shower, the entire shower curtain rod fell on my head, knocking off and damaging my $300 prescription glasses and leaving me in pain. I immediately reported this to the front desk, but instead of concern or support, I was met with dismissiveness. When I expressed frustration about the clear safety hazard—especially since I was traveling with an infant—the staff suggested I was “escalating” for wanting to file a formal complaint.

Maintenance eventually arrived and informed me the room had non-standard, privately modified fixtures, which makes this incident even more alarming. Attempts to meet a manager were repeatedly brushed off; no one ever came forward, and when I insisted on documentation of the incident, the staff called security rather than take responsibility.

This hotel failed at basic safety, professionalism, and accountability. No family—or any guest—should have to experience what we did. I strongly urge others to avoid this property.

Leisure Family_with_children

2/10

Poor

07 Dec 2025

Duraymis

😘👌

6/10

Pleasant

06 Dec 2025

Craig

Hotel needs lots of updates. Sofa in room was broken. Staff did seem to care. Lobby was nice and valet was ok. Hotel was ok for the

Partner

10/10

Exceptional

06 Dec 2025

Inna

The room was spotless, we had an excellent view. The Customer service was excellent, we need to extend our stay, had no problem

10/10

Exceptional

05 Dec 2025

Peter

My experience in this hotel was amazing. The front desk people there are very accommodating and just wonderful people.

4/10

Poor

05 Dec 2025

Thomas

Housekeeping kept up on their part changing out the towels, making the bed etc. But the hotel is a dump. Bathroom was gross bc it’s so old, rusted & holes under the sink. The hotel lobby is super outdated, the hallways smell like old cigarette smoke because I think people can live there now, which is why I felt like the strange people I saw coming in out belonged to those units. If you’re just staying the night and need a cheap place to crash, ok. Otherwise stay in Aventura, it’s minutes from the beach.

Business

10/10

Exceptional

28 Nov 2025

Zoya

I’m staying at this property for couple years and I like location and beach and overall it’s quite and nice.

Family

6/10

Pleasant

26 Nov 2025

Mark

Checked-in late after long haul flight. Found four long black hairs on the bathroom wall. Informed the front desk early next morning and was offered a room change. Declined as we were unpacked and scheduled to go out for the day. We asked them to make sure it was cleaned. Returned later in the day to find room had been cleaned, but 4 black hairs still remained. We asked for them to be removed and returned later to find only two removed and two still remaining. This time we took the room change. No formal apology. No offer of compensation for the inconvenience.

Partner

6/10

Pleasant

23 Nov 2025

Boning

Good sea view.

Booked a room with 2 queen beds, but got a room with single queen bed. We PAID for the extra bed!

The TV screen turned on with no reason in the night and its glorious light shined on everyone's face.

The noise from other rooms spreaded into our room without noticable attenuation

You have no idea where they parked your car overnight.

Leisure Friends

10/10

Exceptional

19 Nov 2025

Tia

Friendly staff, great environment, convenient location. 10/10

Business_and_leisure Self

10/10

Exceptional

17 Nov 2025

Jill

The staff is fabulous. Hotel is older but great price for beachfront. Lovely area.

Leisure Partner

8/10

Excellent

16 Nov 2025

Lisa Mimi

The floor was not clean, it was slippery. We wore indoor slippers the whole time.

Leisure Family

6/10

Pleasant

10 Nov 2025

Anh

We had a dance convention this weekend and chose this place to stay because of the reasonable price compared to ones that are near the JW Turnberry (location of the convention). Plus, it was located right on the beach. You must valet when you get here and of course there is a charge for those built into the price of the stay. We understand that since there is no parking lot on premises, they use the lot right next door. They also let you know that it takes about 20 min to get your car so be mindful of the time. Checking in was easy and the staff is super nice. The hotel doesn’t offer much for eating except a pizza place and a small food café, they do have a small shop along with a barbershop on premises. The pool was nice, and they had plenty of towels. The beach is right there after the pool, which was very nice too. Chairs and umbrella were not included in our stay $20/umbrella and $10/1 chair. The room was a little dated and since they have stoves in the room, your neighbor might be cooking and there will be some smells coming from the rooms. The bed was not bad, but not excellent either. Sheets were cleaned but the chairs in the room were ready to fall apart. The thermostat in the room must be from the 60’s because I’ve never seen ones like these before. You might want to turn the fan down since it can be loud. Overall, the stay was not bad and not much you can do about the rooms being so dated.

Business

10/10

Exceptional

09 Nov 2025

Lori

Clean room! Very spacious. It had a decent sized refrigerator (not a dorm fridge), a stove top, dishes. It was a mini studio apt. And the price was perfect. It was reasonable for a place right on the beach. It is older & only12 floors- not a highrise. But the history of the place makes up for that. I loved thinking about how the hotel was hear long before all the others and it is still going strong!

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Amit

It was a wonderful stay at Ramada. The rooms were clean and tidy. The heated swimming pool was good with access to the beach. Thanks for complimentary room upgrade and late check out.

Friends_and_family Family

4/10

Poor

08 Nov 2025

George Joseph Coker

The room was the most outdated with stained walls and baseboards, chipped floor tiles, lights that did not work. The furniture, mainly the lazy boy couch was broken. Couldn’t get the one side to go down and could not get the other side to go up. Also, there was construction going on next door all week long. Very loud and disturbing. Also staff at pool were like policemen. Watching your every move. Could not eat or drink at pool unless you bought from the tiki outside restaurant which costed your arm and leg for payment. Very uncomfortable situation when someone tried to bring food to the pool area. They were confronted by staff,
This was absolutely the worst room-resort we have ever stayed at. Disgusting all around. Valet for parking the car was good. And Pizza Bianca was great with friendly people. Will not ever be returning!!!!

Leisure Partner

10/10

Exceptional

07 Nov 2025

John And Lisa

The room was clean and bed was comfortable. The lobby was inviting and staff was helpful. The pool and bar area so refreshing.

2/10

Poor

06 Nov 2025

Mindy

The room was filthy. Hair everywhere. Splatter of who knows what on the cupboards. The couch was so gross I didn’t dare sit. On top of that there was NO heat or hot water. We asked and she said the hotel didn’t have heat…. I asked for extra blankets they didn’t have any. They found one and brought it up hours later. I went to bed with long pants, socks a hoodie and jacket. Terrible in every aspect. Very run down, disgusting. DO NOT STAY HERE

Leisure Partner

8/10

Excellent

06 Nov 2025

Edgardo

was good

Business Family_with_children

4/10

Poor

05 Nov 2025

Leslie B

Room was supposed to include a kitchen, got only a microwave and refrigerator. Tiny sink, no cooktop. Several mis-matched plates and silverware with one somewhat sharp serrated knife. Coffee in room but no coffeemaker. (Good thing be brought out own!)

Water was off for several hours one day. Lots of construction going on, causing lots of noise. Tub was slippery (no safety patches) and bath was dingy and needed painting. Room was small.

Doordash bag left outside the room was there when we checked in, still there four days later when we checked out. Bed changed on day 3, but towels not changed (we mistakenly left them on hooks so they'd dry after learning they'd not be changed daily)!

Outdoor deck had great view of water, but only two hard-back upright chairs for sitting, no tables, no lounger.

We will NOT be coming back to this place!

Leisure Partner

10/10

Exceptional

03 Nov 2025

Larissa

It was an amazing stay! Carla was awesome and so helpful. She was courteous and cleaned up without us even asking. She is a treasure. Front desk staff was awesome and helped us when we checked in a little early. It was a great experience. The view and beach were amazing. We will be back!!!

Leisure Family

10/10

Exceptional

01 Nov 2025

Elizabeth

The room was clean, pool amazing and the beach was nice. Quiet and the staff were helpful. Only downside was having to pay for valet parking and not having the car available whenever we wanted it.

10/10

Exceptional

29 Oct 2025

CARMEM

It’s so amazing location. My preferred beach spot. The accommodation is clean and comfortable. Price is reasonable and close by grocery store, malls and nice restaurants.
I recommend to all my friends and clients.

Business Friends

10/10

Exceptional

28 Oct 2025

Gabriela

Excellent service. Restaurant staff are very friendly. Security was available at all times with a good service and staff. Amazing breakfast

Leisure Family

6/10

Pleasant

28 Oct 2025

Rafael

Nobody show up to clean the room.
No amenities.
The heat for the pool was not working.

Leisure Family

6/10

Pleasant

27 Oct 2025

damaris

I had to be moved microwave stopped working and outlet was making noise. New room fridge wire was not plugged in we had to plug it and it deff was a hazard in front of sink not hidden

Leisure Partner

8/10

Excellent

26 Oct 2025

Dave

Stay was good as usual. Only negative was some construction work going on and weather was too windy to enjoy the beach area.

6/10

Pleasant

25 Oct 2025

Andrei

Leisure Family

10/10

Exceptional

22 Oct 2025

Daniel

Front desk person was nice and helpful. Maint. responded quickly to shower flow issue.

Leisure Self

2/10

Poor

21 Oct 2025

Kelly

Terrible

This hotel is not clean it has public hair in bathtub & dirt beds are hard ! And place is dirty and out dated

Partner

8/10

Excellent

19 Oct 2025

Thomas

It was a nice beach resort. Enjoyed the amenities, balcony and staff. Building is starting to show its age.

Leisure Family

2/10

Poor

19 Oct 2025

Kevin

Worst Hotel ive stayed in fir at least 10 years. Staff are rude and arrogant. Hotel is dated. Add on fees and additional charges. Avoid this hotel.

10/10

Exceptional

18 Oct 2025

Gunner

Good

10/10

Exceptional

18 Oct 2025

Maykel

Location, safe

4/10

Poor

15 Oct 2025

Vipulkumar

The room condition is horrible. Not clean, broken cabinets, non working toilet.

Leisure Family

10/10

Exceptional

14 Oct 2025

Tia

Will be staying again!

4/10

Poor

13 Oct 2025

Sergio

The hotel itself is old. We stayed in the ninth floor and on the hallway to the room, there is a giant hole in the room. The doors around the hotel are all worn and and dilapidated and it's in dire need of a re painting. The suspended roof ceiling tiles seem to all be watered damaged and stained. That should really be a low cost replacement. I also had the unfortunate luck to hear one of the manager and one of the contractors speaking about a electrical short in the hotel in one of the meeting rooms. Hopefully that doesn't lead to any fires or issues for the people living there and guests.

Be careful with food stand in the middle of the lobby. They will charge more then the prices listed in the menus.

You have to wait 30 minutes for the valet to get your car ready when they basically park it in the driveway runabout in front of the hotel.

The room itself was just ok.

The \"hotel\" is also a place where people can buy rooms to live in so keep that in mind when thinking that this is just for people visiting.

The only reason worth staying at this place is beach that it's attached too. Me and my partner were lucky enough to stay during absolutely beautiful weather which made it great to go out and spend the day in the sand.

10/10

Exceptional

13 Oct 2025

Santiago

Excellent all around

Leisure Family

10/10

Exceptional

13 Oct 2025

Kia

Clean room

8/10

Excellent

12 Oct 2025

rosemarie

Elevators are a major problem in this hotel. They take really long, and constantly breaking down.

Friends_and_family Family

6/10

Pleasant

12 Oct 2025

Erica

It was nice but you could tell there was some work needed to be done. Bathroom didn't have a shower curtain and smelled like mildew but the room and beds were okay.

Leisure Friends

10/10

Exceptional

12 Oct 2025

cristen

Great location , kind of old hotel with great staff.

Leisure Family

2/10

Poor

11 Oct 2025

Lyudmila

8/10

Excellent

10 Oct 2025

Nave

Amazing

10/10

Exceptional

07 Oct 2025

Kevin

The 1st rooms air conditioner went out, they quickly relocated me with an upgrade. Both rooms were extremely clean and well maintained overall with amazing views.

Self