Ramada Plaza by Wyndham Marco Polo Beach Resort

United States , Miami Area - FL
SUNNY ISLES BEACH, 19201 Collins Ave
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100 reviews shown

2/10

Poor

23 Jun 2026

Yevgeniy

Worst hotel in Miami
Front desk people speak no English
Roaches in the hotel
Smells horrible in the rooms
Stay away from this place

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Michael

Unfortunately I was only there for one night & didn't arrive until 10pm so didn't get to see or do much. But the staff I had a privilege of dealing with were all great & the room & view from room was great and I only wish I could have stayed longer!

Self

4/10

Poor

22 Jun 2026

Veronica

Internet was horrible. I was supposed to work from ,y room but I couldnt even check the emails.

Family_with_children

6/10

Pleasant

21 Jun 2026

Blake

Was only here for one night before a cruise, hotel was ok for the price, wouldn’t stay here for longer than a night

Family

10/10

Exceptional

21 Jun 2026

Vennessa

I had an amazing stay! The location is unbeatable right on the beach with easy access from the pool area, and having a bar just steps away was a huge plus. Even though there was a set check-in time, the staff accommodated me early, which allowed me to enjoy a full day of sun and beach time and spend more time visiting family.

The staff was helpful whenever I needed directions or assistance. My only minor concerns were that the room floor was a bit sandy and the bathroom could have been cleaned more thoroughly. Overall, for the price, the beachfront access and convenience made it well worth it. I would definitely stay here again!

Self

10/10

Exceptional

21 Jun 2026

Liannes

Muy bueno, calidad y precio, pasé mi cumple y todo estuvo genial y con 2 niños. Le puedo repetir en un futuro, lo recomiendo.

Family_with_children

8/10

Excellent

20 Jun 2026

Nelson Geovany

Family_with_children

10/10

Exceptional

20 Jun 2026

Luis

Las habitaciones muy limpias y el servicio del personal del hotel fue excelente lo q más me gustó q de la piscina podías ver el mar en frente

Family_with_children

8/10

Excellent

20 Jun 2026

Yvonne

Love the easy access to the beach, pool area was clean and large pool deck with lounge chairs. Pool staff are very helpful and friendly.
Young lady that checked us in was not so inviting or hospitable. If you are working with travelers, the first thing we want to see is an inviting smile- it’s vacation!
Other than that our room was clean when we arrived- nice remodel of the entire resort however it does have a weathered smell- it’s an old building. Parking is $30/day
I will return for another stay-cation!

Family_with_children

6/10

Pleasant

20 Jun 2026

Norman

Instalaciones muy antiguas, se necesita modernización

Self

8/10

Excellent

20 Jun 2026

Irma

I like the location near Collins Avenue. It was pet friendly. I brought my dog to hotel. Also the beach was good at hotel. The only thing that the hotel is old an it has a smell at lobby due to construction.

Partner

6/10

Pleasant

19 Jun 2026

carlos

I The breakfast isn't anything special—a bit pricey for what it is. I thought it was included in the price.

Family_with_children

6/10

Pleasant

18 Jun 2026

Cassius

Overall my stay was okay, but I was a bit disappointed with the pool/bar amenities.
Negatives:
1. Construction was happening at the smaller area by the pool and it was obnoxiously loud and completely unbearable. I could not truly enjoy myself like I wanted to as a result of this. Also, it was NOT stated on their website that construction would be happening. Lastly, I told the hotel staff and the gentlemen stated it was on their site but that was and is false, because I checked multiple times and did not see anything. I even asked the AI 24/7 chat bot and it said “I could not find anything specific information regarding construction”, but that was not true since you can clearly hear and see the construction going on.
2. I attempted to order the “Marco Polo” drink but the bartender stated they “ran out” of the specific alcohol needed to make the drink and in my opinion that is poor inventory management.
Positives:
1. Pool was absolutely amazing and the water felt great and relaxing
2. The Pool Bar hamburger and fries was very good and flavorful.
Overall, the stay was not entirely terrible but the construction happening by the pool put a major damper on my trip. I came here to relax and get away not hear loud construction the whole time. hope management knows this was a major inconvenience and should care about the guests enough to find a better solution or inform guests before booking.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Ryan Griffen

Front desk Jennifer upgraded our room for free. Beach was not as beautiful like Destine. But for an overnight stay with a huge pool and beach front that’s near in the Cruise terminal it’s worth it, book this Hotel you won’t regret it. You car is safe with Valet staff. It’s the Cheapest around the area but clean and good staff- that matters most to an overnight travellers like us! Thank you!

Family_with_children

8/10

Excellent

17 Jun 2026

Valentina

El hotel demasiado agradable súper buenos preciosos y todo lo que necesitas a tu alcance cosas y personas que ame ! La piscina una de ellas con vista a la playa 😍y la bar tender de la piscina súper buena atención ,estoy muy contenta con esta visita . Gracias 🙏

Friends

6/10

Pleasant

16 Jun 2026

Yuslier

No es tan bueno

4/10

Poor

15 Jun 2026

Matthew

Hotel tired. Beach not great. Lady serving at pool bar was rude! Wish I’d gone elswewhere.

Friends

8/10

Excellent

14 Jun 2026

Lissett

It’s very convenient located the pool next to the beach. The hotel needs some updates in the lobby and room furniture

Family_with_children

6/10

Pleasant

12 Jun 2026

Mariana

Ubicación frente al msr

Partner

10/10

Exceptional

11 Jun 2026

Lissette

Clean room, family friendly ambiance

Family

4/10

Poor

10 Jun 2026

Dustin

First room and entire lobby smelled like marijuana, not acceptable for my 5 year old son. Second room tv didnt work, floors were as sticky as a run down dive bar, shower didnt drain, restaurant was closed, pool under renovation. And to top it off, the day we left, i had to deal with a homeless man at the pool at 730 am asking for money, then argue with the valet to give me the keys to my truck in the front of the building i paid $50 to park for 1 night. I literally had to lock my truck with my phone to verify bc he lost the valet number for my keys after i presented my valet ticket. Cheap room, even worse hotel.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

jose

good

10/10

Exceptional

10 Jun 2026

Michael J. R.

I stayed here June1-5. This actually my 3rd time staying at this hotel. I had a beachfront room was spacious and clean. Loved the kitchenette. The staff was very friendly.

Self

10/10

Exceptional

09 Jun 2026

Larry

Marco Polo is always a good stay. The room was nice, but there was a bit of lingering aroma about the air. Like someone smoked in there 3 or 4 stays back, or like the john went unflushed for a day or two. We bought a can of Lysol, gave the place a spritz, and all was well again. The staff we interacted with were an excellent, amiable lot, a pleasure to be around. We stay at Marco Polo when we visit Gulfstream Park and will return again to Marco Polo next time we have a racing event to attend.

Partner

8/10

Excellent

08 Jun 2026

leanni

A bit of obstacles because the pool area was under renovation, and little lighting at night in that area.

Family_with_children

10/10

Exceptional

08 Jun 2026

Nelson

Great value for the money. I had two rooms one of those nicely updated and the other one needed to be updated. Either way, both rooms were very clean. Great location.

Family_with_children

2/10

Poor

07 Jun 2026

Lesiet

La propiedad olía mal desde q entrabas al lobby . La habitación tenía un sofá manchado, la cocina estaba rota y no había ni papel toalla ni detergente de fregar la cortina del baño ya estaba amarilla y despedazadas. La piscina fea, área en construcción

Partner

10/10

Exceptional

07 Jun 2026

Kevin

Always a good stay at this property. Conveniently located to a lot of attraction. Beach front, valet Service-was very nice. I would stay here again for sure.

Partner

10/10

Exceptional

06 Jun 2026

Octavianus

enjoy the hotel and our time there

Family_with_children

4/10

Poor

06 Jun 2026

Kevin

Outdated property, rooms are in need of desperate repair. For a place next to the ocean you would think they would keep the property updated. Water was off for an entire day, no notification they were doing this when I booked or after my booking was complete, had I known the water was going to be off I would have switched. Horrible place.

Self

2/10

Poor

06 Jun 2026

Aliyah

Was horrible

2/10

Poor

06 Jun 2026

Sherri

Very old, microwave didn't work. Very sketchy location

Partner

10/10

Exceptional

05 Jun 2026

Stefany

Me gusto mucho el hotel lo q no me gusto es q tienen muy pocas sombrillas en la piscina

Family_with_children

4/10

Poor

05 Jun 2026

William

No parking. Have to valet. Make you put $150 deposit. Hallways smelled like marijuana. Carpet smelled stale. Not worth the money

Friends

4/10

Poor

05 Jun 2026

Lina

Room was awful! The hallways are giving motel 6, looks straight out of a horror movie. The room is drenched in the worst smelling febreze. I felt the smell in my lungs after only a few minutes of staying in the room. Luckily I got a refund and got to go to a different hotel. Worst hotel experience I have had I would recommend to stay away from this place !

Friends

6/10

Pleasant

03 Jun 2026

Jermaine

The hotel needs to be updated. The bathroom and the furniture needs remodeling or replacement. Staff could be more welcoming as well

Family

10/10

Exceptional

02 Jun 2026

Giselle

Me gustó mucho y la playa espectacular

Family_with_children

6/10

Pleasant

31 May 2026

ZACKAREY

Pool staff unfriendly. Everyone and everything else was great.

Partner

2/10

Poor

31 May 2026

Amanda

Extremely outdated. Rooms smelt like smoke. No towels upon check-in. The “pool” cafe food was diagusting. The woman working it was extremely rude. I asked for more iced coffee very politely as it was filled 1/2 way, she said “god bless America” and walked away. The pool towels are stained.

Self

2/10

Poor

31 May 2026

Moshe

Smelled like mold and paint do not recommend

Partner

2/10

Poor

30 May 2026

mollie

Property is old, poorly maintained, dirty and smells terrible. Def would not recommend staying here. Pay a little extra for something nicer.

Family

6/10

Pleasant

29 May 2026

Jasson

I’m

8/10

Excellent

28 May 2026

John

Great beach view
Nice pool

Self

10/10

Exceptional

27 May 2026

Claudia

The hotel is dated the staff works hard to keep it clean and that is appreciated but the hotel needs some TLC also to replace the carpets for tile floors in the hallways and they need to not allow smoking of any sorts in the rooms as it’s unpleasant for those who don’t maybe invest in a smoking area easy to access and appealing. Also they should allow guest to bring their own snacks to the pool area or bring down their prices in the pool bar if we bought pizza at the yummy downstairs hotel pizza spot we couldn’t bring it to the pool area that’s no reasonable.

Family_with_children

8/10

Excellent

26 May 2026

Laura

You won't find a more reasonable hotel for the location. Nothing fancy, but rooms are clean and pool is nice. Beach is beautiful! This is our second time staying here and we would stay again. Only downside is that one elevator is often out of order, but they have a few others available.

Partner

10/10

Exceptional

25 May 2026

Aridenyi

Good views

Friends

8/10

Excellent

25 May 2026

Jackie

A nice one stay night

Family

6/10

Pleasant

25 May 2026

Amarilys

El servicio de habitación es pésimo, no limpiaron en los tres dias de estancia y tenía que solicitar el cambio de toallas. La piscina esta limpia, pero el servicio de sombrillas es pésimo, tienes que pedir constantemente te pongan una. Deben mejorar en este aspecto.
Destacar el servicio de valet que si es muy bueno.

Partner

8/10

Excellent

23 May 2026

Sarah Jane

Loved that the pool and beach were so close

10/10

Exceptional

18 May 2026

zoya

Thanks for good service.

Family

8/10

Excellent

18 May 2026

REBECA

Need more umbrella

Friends

4/10

Poor

18 May 2026

Rosa

Las habitaciones son viejas bueno la propiedad como tal necesita renovación, el área de piscina buena , solo le falta más entretenimiento para las personas, ofrecer más variedad de comida, en general el servicio de los empleados muy bueno, atentos! La ubicación está buena porque tiene la piscina y la playa al alcance fue lo que más me gustó! Fui en familia y la pasamos lo mejor posible , pero si están buscando algo más actual está propiedad para mi no es la mejor! Es mi segunda vez llendo y siempre que voy el área de la piscina tiene algún problema de reparación o materiales de construcción. Deben mejor más

Friends_and_family Family

8/10

Excellent

17 May 2026

Nashae

Friendly staff

Family_with_children

4/10

Poor

17 May 2026

Suset

Mal olor en la habitacion

Family_with_children

2/10

Poor

13 May 2026

Arleen

I requested a deluxe suite and they gave a regular without a view

Family_with_children

4/10

Poor

13 May 2026

NATALIA

Lady on registration was very rude , broken doors in the closet, dust and lots of hair, stains on the sofa, disgusting property

Family_with_children

8/10

Excellent

13 May 2026

Betzaida

The hotel is very clean but the parking is terrible you have to wait at less 30 minutes to has your car.

10/10

Exceptional

11 May 2026

maidy

Good. Limpio tranquilo. Buena comida

2/10

Poor

10 May 2026

David

Not recommended at all!

Partner

8/10

Excellent

09 May 2026

Teresa Beatriz Aleman

Property is under renovation, noise morning and evening. Price was reasonable

Friends

6/10

Pleasant

08 May 2026

Marco

Yes

Self

6/10

Pleasant

08 May 2026

Xavier

The room is clean but outdated. Everything feels old. The bed was comfortable. There is easy beach access and a pool. Staff around the beach and pool area can be rude. Front desk staff are more friendly. Valet parking, while worth it, can be chaotic at certain times. Family friendly and the area is very nice. Way better than staying in Miami.

Family_with_children

8/10

Excellent

08 May 2026

Valerie

Staff (front desk) was amazing! Our stay was great lounging by the pool and watching lizards run around and watching waves on the beach.

6/10

Pleasant

08 May 2026

Leroy

The stove looked liked it pick up at the swap shop/flea market in on sunrise.it was disgusting, room would have been better without it. Tub drain was clog.

Family_with_children

10/10

Exceptional

08 May 2026

Steven

Loved it! Clean room and quite hotel.

Self

10/10

Exceptional

04 May 2026

Denise

We enjoyed the pool and cocktails by the pool. Excellent access to the beach.

Family

10/10

Exceptional

03 May 2026

Joseph

Good place for your money

10/10

Exceptional

03 May 2026

israel

Amazing

8/10

Excellent

02 May 2026

DAWN

The property was nice for the age. The valet parking was annoying.

Partner

10/10

Exceptional

01 May 2026

Orlando

Nice room and beatufull pool

8/10

Excellent

29 Apr 2026

Andy

The room was clear and the staff was very helpful

2/10

Poor

28 Apr 2026

DEENA

The beds were clean but there was mold on the walls.

Friends_and_family Family

6/10

Pleasant

28 Apr 2026

Zady

The valet parking service may take up to 30 minutes.

2/10

Poor

26 Apr 2026

Vanitty

My hot room was disgusting, not cleaned there were nail clippings on the floor? The sheets had hair all over them. Upon getting my room and going to shower there were no towels and took about 2 hours to bring them after calling. The hotel staff that check me in was so rude, I was questioning the additional $200 I had to pay at the time of check in that I had no indication of I when asking her if there was off street parking instead of paying $30 a day for parking at the hotel she said yeah if you feel like paying $5 an hour and complaining about it I proceeded to tell her I don’t know about the fee or read it anywhere with the nastiest rudest attitude grabbed a paper in Spanish slapped it on the desk and told me read

Friends

10/10

Exceptional

26 Apr 2026

William

Friendly staff, rooms were ok. When checking under the bed for any forgotten items, it was obvious they hadn’t been cleaned under for awhile.

Family

8/10

Excellent

25 Apr 2026

Svitlana

Friendly staff, clean room and beach view was grateful! Thanks for everything!

8/10

Excellent

20 Apr 2026

Nona

The property is little outdated but clean, has places to eat, is right on the water, pool is nice and provide sun umbrellas. Matresses were comfortable, shower was good, room has a full size fridge, microwave, stove, dishes. Would return.

Partner

6/10

Pleasant

20 Apr 2026

Crystal

Room and bathroom needs updated.

Partner

8/10

Excellent

20 Apr 2026

Phillip

Overall everything was fine but it could be updated a little bit

Partner

2/10

Poor

13 Apr 2026

Maya

Dirty, under construction, appliances dont work. Dirty!

Family_with_children

2/10

Poor

09 Apr 2026

eleanore

Very dirty place

4/10

Poor

08 Apr 2026

Patrick

Fairly clean.

2/10

Poor

07 Apr 2026

Tatyana

This hotel is like a motel on a highway during your road trip. Room was not ready upon our arrival, but they gave us a key and told to go downstairs when we called front desk. There is no service, they left a body wash bottle empty, second day no towels were left and they didn’t bring them up, we needed to go downstairs to get them. Constant running water in the toilet. We got stuck on an elevator on the 11th floor. Only cafe with chicken wings by the pool. Additional charge for chairs by the pool. Draws from the dresser falling out on your feet, rusted medicine cabinet in the bathroom, two dirty chairs…terrible

Family

8/10

Excellent

05 Apr 2026

Igor

Clean room

Self

2/10

Poor

05 Apr 2026

jose l

This place is not at all like the pictures; it is poorly maintained and has a terrible smell. The pool is not even cleaned, and considering the cost and price, I would not recommend it.

Family_with_children

8/10

Excellent

01 Apr 2026

Jamie

Good rate for oceanfront

2/10

Poor

30 Mar 2026

Priscila

The room smelled horrible, with strong smell of mold and cigarettes even though we were given a non smoking room. The bathroom was filthy, with hair all over and mold all around the corners of the shower. The valet staff took over 1 hour to get our car and people who arrived after us got their car before us. Would not recommend and will definitely not be coming back.

Partner

4/10

Poor

25 Mar 2026

Steven

In the day, this was a grand hotel. It's totally worn out now and ready for a complete renovation. It will most likely be a tear down, though, for all the fancy new stuff going up around the area. The staff was decent enough, but the place is just tired. The location is excellent, so if you keep your expectations low, you will enjoy your stay.

Self

10/10

Exceptional

24 Mar 2026

Sharon

Poolside was great, right on the beach. Work was being done in 2 areas, a little noisy. Staff was very accommodating. Room was clean, service was very good. I’d definitely go back. Location is very convenient. There is food on site so it makes things easier for a guest

Self

6/10

Pleasant

21 Mar 2026

Andrew

The hotel was solid. I knew it wasn’t going to be as glamorous as the ones round it but it had a decent pool and great access to the beach. The pool had some construction around it which was a little annoying. The one thing that drove us crazy was the pool towel situation. One day we were out for 3 hours and could not get a towel. Then we couldn’t dry off to put sunscreen on or even go back inside. It was overall not a good experience.

10/10

Exceptional

20 Mar 2026

Dina

The room was very comfy and clean. The building is a little dated, could use some upgrades. Great to have a balcony room with partial view of ocean. All staff very friendly and helpful. The day we were to check out, we were allowed to leave our luggage in a locked room and our car parked so that we could enjoy the day at the pool which we really appreciated.

Family

2/10

Poor

19 Mar 2026

Aron

Old and Stinks

10/10

Exceptional

18 Mar 2026

Stephen

Yes

4/10

Poor

17 Mar 2026

Danny

Construction by the pool and beach

Friends

6/10

Pleasant

17 Mar 2026

Stella

The rooms definitely need a face lift.
Good location

Family

8/10

Excellent

16 Mar 2026

elizabeth

Our stay was good for a weekend. We rented a two queen bed room but wish we knew that we could’ve had the option to select a balcony room. The site didn’t show any diff selections and at the hotel they said it would’ve cost more to get a room with a balcony a day later. The pool had some construction going on now when we were there. Beach location and hotel location is great. Only negative is the elevators taking too long.

Friends

2/10

Poor

14 Mar 2026

Orli

Run down room. The staff was rude. We didn’t even check in and canceled the booking immediately

8/10

Excellent

06 Mar 2026

MARIA

Big and comfortable rooms. Nice beds.

Family_with_children