Iberostar Selection Hacienda Dominicus AI

Dominican Republic , Bayahibe
Dominicus, Playa Bayahibe
Show on Google | Map

100 reviews shown

10/10

Exceptional

21 Apr 2026

Andrea

It was amazing and had all you can imagine!
And diving!

Self

10/10

Exceptional

05 Apr 2026

Margherita

Great vacation, perfect with family with kids!

Family_with_children

10/10

Exceptional

03 Apr 2026

Natalia

✨ Wonderful Stay at Iberostar Hacienda Dominicus ✨

I absolutely loved my stay at Iberostar Hacienda Dominicus. From the moment I arrived, I was impressed by the beautiful architecture — it truly feels like a charming Caribbean village with so much character and warmth.

The food was excellent with a great variety, and everything was fresh and delicious. One of my favorite parts of the resort was the unique garden — so lush, peaceful, and perfectly maintained. It really adds something special to the whole experience.

The beach is stunning — soft sand, crystal-clear water, and definitely one of the best “blue ribbon” beaches I’ve seen. The Lighthouse Beach Bar is such a fun and relaxing spot to hang out, enjoy a drink, and take in the view.

A huge thank you to the entertainment team! Mikey Way and Sexy Black were absolutely amazing — friendly, professional, and incredibly talented dancers. They truly made the experience more fun and memorable.

Also, special thanks to Miguel for his kindness and great service — it really made a difference.

Overall, this resort exceeded my expectations, and I would definitely love to come back again. Highly recommend! 💙🌴

Friends

10/10

Exceptional

28 Feb 2026

Luc

Firstly the food at the buffet is amazing, we actually canceled a few reservations just so we could eat here more. So many options, and all amazing. Special mention to Altagracia just by the entrance, the loveliest person at the resort.

Apart from that, the resort is very beautiful and well designed. Staff are professional and friendly. Beach is beautiful. This is a truly fantastic resort, 5 stars in all regards.

Partner

10/10

Exceptional

27 Feb 2026

Iouri

Everything was great we recommended friends, family, all groups to come and enjoy the beauty of Laura MEN

Friends

2/10

Poor

30 Nov 2025

Nicolas

We got food poisoning, the handling of the food was really poor, there where flies everywhere on top of the food and we got really bad food poisoning, that almost made us unable to get on the plane

4/10

Poor

13 Oct 2025

Juan

I chose this hotel with expectations of a nice beach where I could swim and snorkel right there without having to go on a tour, stay in a beautiful upscale facility with a great pool + wet bar and eat great quality food.
After balancing the good and the bad, I left dissatisfied and will not come back to the Iberostar Selection Hacienda Dominicus, I will explain in more detail below.
Room:
Good-> Very spacious, modern and clean. I got room service 2 times a day. Everything functional. No complaints here.
Neutral-> Nothing bad for me, but another guest told us that when they arrived, they were assigned a room in building 2, not that great of a room. It rained the first day and the room got inundated, the bed got drenched. They had to be moved.

Facilities:
Good-> Beautiful design, decor and layout. Very clean all around.
Neutral-> There were employees doing maintenance work all the time, making noise with powered tools and kinda ruining the views. I got hit on my leg with the grass edge-trimmer debris at one time. I understand that maintenance is part of the beauty, but it felt like too much.
There is a dedicated café shop with gourmet types of coffee and pastries, but it smelled strongly like sewer in there (every day) making you think twice before getting a delicious coffee.
Bad-> The children’s pool was closed but no work was done on it, just closed. The main pool was closed for the entirety of my stay with no warning. I asked and I was told that an emergency occurred (sound

Leisure Partner

10/10

Exceptional

25 Sep 2025

Andrea

The staff is superior to any other place, the food is top tier, the beach is amazing. Will continue to go back

Leisure Family

6/10

Pleasant

19 Jun 2025

Lazaro

They don't have drinking water in the rooms, the rooms are old and dirty, the hotel in general needs renovation.

Family

10/10

Exceptional

08 May 2025

keith w

Thee property was beautifull, rooms nice and spacious. There was not much beach area and very crowded, pools were in much need of update on tile & plaster.

Leisure Friends

10/10

Exceptional

14 Mar 2025

Jocelyn

Outstanding dining and service.

Leisure Partner

10/10

Exceptional

17 Feb 2025

Gerardo

Muy bueno excelente

10/10

Exceptional

07 Jan 2025

DR J A

New Yea

Beautiful hotel and beach. Excellent service.
The live entertainment has been better in the past.

Partner

10/10

Exceptional

28 Dec 2024

Johnny

The property was well kept the staff was superb, What I didn't like was my stay was not long enough

10/10

Exceptional

12 Dec 2024

EDUARD

a wonderful holiday for a family with small children

Leisure Family_with_children

4/10

Poor

05 Dec 2024

Mikhail

One of serious problem to come in and out of water in the beach. Food verity options is second. No English speaking workers. Nice , beautiful, clean and quiet aria.

8/10

Excellent

01 Dec 2024

Alicia

We had the rooftop suite and had VIP access during our stay. The resort is beautiful! Spend the extra money to go this route. You also get access to the more upscale cabanas.

The buffet food was extremely subpart, so make reservations to restaurants ahead of time. The staff was incredible everywhere.

If you're looking to do a lot of excursions, understand that many are located an hour and fifteen minutes away. We probably would've only done one if we knew that.

Monkey land was our favorite excursion!

We went the second week of November, and it was overcast a lot. If you're into that, book then. Overall, it was a good experience, but we likely won't revisit.

Leisure Partner

8/10

Excellent

24 Nov 2024

Irina

Well maintained, beach is beautiful. Food mediocre at best. Entertainment went down from previous visits and could be improved.

Leisure Friends

10/10

Exceptional

16 Nov 2024

ANABEL

Great entertainment, great customer service, beach was beautiful,

10/10

Exceptional

12 Nov 2024

Brisely

Great family vacation

10/10

Exceptional

11 Nov 2024

Silvia

Very friendly personnel

Leisure Family

10/10

Exceptional

06 Nov 2024

Deivi

Alll was great

10/10

Exceptional

30 Sep 2024

Franklin

I liked the personnel,the food,the cleanness etc

Leisure Partner

10/10

Exceptional

20 Sep 2024

Andrea

Iberostar hacienda Dominicus is an excellent place to vacation either with family or a group of friends. The staff is the friendliest and hard working. Everyone in the hotel makes you feel like family. The entertainment team are the most fun and make sure you have a great time. The drinks are premium and the food is fresh. Highly recommend this resort.

Leisure Family

6/10

Pleasant

07 Aug 2024

Terry Don

The food was good, but the bartenders at the pool and in the lobby bar were not attentive. We will not go back to this resort because of the poor service.

8/10

Excellent

01 Aug 2024

Donna

It was evident that the staff took great pride in working for Iberostar. The hospitality was 5 star. Seeing the workers around the property ensuring that it was maintained well, was a plus.
Some of the minus's - the lock on the sliding doors in our room wasn't secure (front desk made aware) and hot water for showers was non existent. Would have settled for lukewarm water, it never happened.

Leisure Family

6/10

Pleasant

31 Jul 2024

Ricardo Alejandro Stambuk

The staff is friendly and supportive. The cleanliness standards are subpar, especially in the bar areas!

Leisure Family

6/10

Pleasant

28 Jul 2024

Sue

Cons: Rooms (old and not very clean), Lunch buffet at the beach (had limited seating and we were turned away), beach facilities (could be cleaned more often), guest (this is a strange one, but we did not feel as welcome- like we didn’t belong there, and they fought us for a beach lounge even though there was no one sitting on it or near it, and no personal items suggesting it was taken- never experienced this anywhere else).

Pros: Staff ( incredibly friendly!), beach (beautiful, clean, and calm), the common spaces (beautiful and spacious), the resort at night (romantic), the staff and kid’s entertainment was nice and the staff were wonderful with kids.

Tips: eat at the restaurants (better food than buffet), drinks are the reception bar were great, to secure a beach lounger, get there early, the rooms near the main buffet area seems to have a nicer and quieter atmosphere/ view than rooms near the beach/pool.

Leisure Family_with_children

10/10

Exceptional

11 Jul 2024

Luis

Excellent experience

10/10

Exceptional

05 Jun 2024

Ramon Antonio

The beach

Leisure Family

4/10

Poor

04 Jun 2024

Denisse

This is a beautiful hotel that lacks customer service skills and more. The check in and check out is horrible. The check in process is slow and they allowed people to skip the line,. Even though there were only a few vacationers in front of us, we waited it 30 minutes to checked in.
The lobby has about 20 ceiling fans that weren't working, so we were sweating the entire time. The food isnt great, and it takes forever to get service. The shows are terrible. Finally, I won't stay in this hotel or any Iberostar.

Leisure Family

10/10

Exceptional

15 May 2024

Marissa

Staff is incredible and the entertainment team was a blast! Tons of activities to do during the day and shows at night. Did water aerobics in ocean, dance lessons by pool too. The beautiful grounds were so nice to walk around and fun to see the peacock, ducks, and fish too. Would definitely return!

Leisure Family

10/10

Exceptional

11 May 2024

Todd

The property was beautiful. The people were very nice, but the air conditioning didn’t work very well and we were damp the entire week. There was nowhere we could go where it wasn’t damp clothes and towels never dried.

Leisure Family

2/10

Poor

30 Apr 2024

ANTHONY

Information terrible
Staff lack of knowledge of the hotels policy
Old facilities
Restaurants bookings impossible
Upgrade policy and prices terrible

Leisure Family

8/10

Excellent

11 Apr 2024

Yuriy

Hotel is very nice, beautiful grounds, birds and ponds. Buildings are old, but well maintained. Beach is very nice.

Leisure Family

10/10

Exceptional

09 Apr 2024

Abdelhakim

Great place food beech

Leisure Family

10/10

Exceptional

03 Apr 2024

Ana

We loved our stay at the Iberostar Hacienda Selection Dominicus! The hotel is beautiful and walkable, the staff is amazing, the food is delicious and the beach is a paradise. My husband and I did a couple’s massage with Elisa and Rossy and it was great! We want to give a special shoutout to the Star Camp staff. For those with kids, they have activities that are super fun and educational, the staff is very well trained and caring. Thank you so much to the entire hotel for making our vacation unforgetabble! We can’t wait to go back again next year!

Leisure Family_with_children

10/10

Exceptional

31 Mar 2024

Thomas Paul

Well maintained and managed property.

10/10

Exceptional

27 Mar 2024

Chandra

Beautiful beach area with a lighthouse bar. Lots of activities and the food was amazing.

Leisure Partner

10/10

Exceptional

12 Mar 2024

Galina

The resort is very nice and cosy, it has been renovated. The staff is constantly working on improving the property. It was our second time there, no regrets once again. Great beach, good food.

Leisure Family

10/10

Exceptional

06 Mar 2024

Don

So I need to say I am one of the cheapest people I know, so staying here was a stretch as it was more expensive than all other options, BUT, worth every penny! After reading bad reviews on other places I can tell you they did not miss a detail on service, food, drinks, activities, etc. Private beach was lovely. Never more than 100 yards from a bar with excellent brands. Always something fun going on, lots of varied foods that were great, people were wonderful. Aerobics at pool or beach, shows or parties nightly, good exercise facility, very clean, attention to detail, really worth the extra money we paid. Free snorkeling, Hobycats, kayaks. The ONLY thing I can say is that they tend to cook things well, so stood over and told the wonderful cook when to turn and pull my steak. Really happy we stayed here!!!!!

Leisure Family

10/10

Exceptional

06 Mar 2024

Craig

Friendly staff

Leisure Family

4/10

Poor

05 Mar 2024

chinh duc

The food was not good.

Leisure Family

10/10

Exceptional

03 Mar 2024

Myrna

STAY HERE! HIGHLY RECOMMEND!

AMAZING BEAUTIFUL HOTEL, BREATHTAKING VIEWS! HIGHLY RECOMMEND! THE RESTAURANTS ARE AMAZING WITH DELICIOUS FOOD! THE 24 HR COFFEE SHOP IS THE BEST!!! ENTERTAINMENT EVERY NIGHT! SO MUCH TO DO & WATCH! THE EMPLOYEES ARE AWESOME!!! DEFINITELY COMING BACK!

Friends_and_family Friends

10/10

Exceptional

03 Mar 2024

CHRISTINA

Had a great week! So impressed by all the staff. They always go above and beyond. This was our 6th time to an Iberostar Resort. We will be back!

Leisure Family

8/10

Excellent

03 Mar 2024

MARAT

Just returned from an amazing stay at a beautiful hotel! The property was stunning, the food was delicious, but I must say the entertainment could have been better for this kind of resort. Overall, a great experience and would definitely recommend for a relaxing getaway. 🌟🏨🍽

Leisure Family

10/10

Exceptional

24 Feb 2024

Gyuzel

Wonderful stay as always. Beach is amazing. Lots of activities.Staff is super friendly.

Leisure Family_with_children

4/10

Poor

21 Feb 2024

Kevin

I was not able to get to eat where i wanted or the times because everything was booked...makes no sense in a hotel of this size and also paying the amount that was paid...no mention of first come first serve or if space allows...also there was a bad smell in the room when we first got there, told 2 different people about it and no one came to check or investigate and definitely never came back to us with and answers as to why.

10/10

Exceptional

03 Jan 2024

Steven J

A beautiful resort. Very helpful staff. Clean facilities and very solid food

10/10

Exceptional

19 Dec 2023

Anna

Beautiful resort, very nice staff, nice beach, good food

Leisure Family

4/10

Poor

07 Dec 2023

Viacheslav

Food poisoning, cockroach experience were unpleasant. The sea, and the coffee shop are my favorite places.

10/10

Exceptional

02 Dec 2023

Jennifer

Best swimming beach ever!

We had a wonderful stay at this hotel. We love the casual and friendly feel of Iberostar. Food is good. Grounds are lovely. Rooms are beautiful. Pools are clean. Lots to do or do nothing - it's up to you! Can't say enough good about the Iberostar hotels in general. This particular hotel has the best clean swimming beach I think we've ever been to. Sand is clean, no seaweed, lots of chairs and cabanas. Great stay!

Partner

10/10

Exceptional

30 Nov 2023

Djenita

This was probably our 5th stay at this resort and we absolutely love it! We usually come with friends but this time we brought our daughter and her family - husband and two boys 5 and 3 years old. We stayed a full week and everything was absolutely fantastic! From our rooms in Building 7 (which I prefer), to the beautiful grounds, restaurants, food, activities and newly introduced items like silent disco and dancing in the courtyard. The staff is exceptional at every step and everywhere. We took tennis lessons with Junior every morning, then played at the pool and on the beach. We played soccer at the beach, tried every restaurant, enjoyed drinks at the recently renovated beach bar, shopped at the stores… In one word - this resort offers everything your heart may desire for any kind of vacation. We will certainly be back!

Leisure Family_with_children

10/10

Exceptional

08 Nov 2023

Clarivel

Great for family

We had a real good time. Great place to vacation with the family. Very clean , very friendly. Great show at nite.

Friends_and_family Family

10/10

Exceptional

30 Oct 2023

Alejandro

The property was nice and the beach was perfect. All staff were on point especially Ana and Tony from the breakfast buffet.

Leisure Family_with_children

10/10

Exceptional

09 Oct 2023

Jacy Krystal

Had plenty of space & never felt crowded. There was many activities for our 20 month old . Was relaxing for all

Leisure Family_with_children

10/10

Exceptional

10 Sep 2023

Amanda

nice place ,beach is amazing, bars are nice restaurants were good, ac worked great !!

Leisure Family

8/10

Excellent

14 Aug 2023

Yolanda

The staff and customer service was amazing and I believe they were the highlight of the entire trip! Amenities were nice and my room was amazing and clean!

Dinner options were a challenge. It would have been great to have more options to make reservations for dinner, but that was difficult. Overall, I really enjoyed my stay.

10/10

Exceptional

27 Jun 2023

JAHI

Love it ! Definitely coming back

Leisure Partner

6/10

Pleasant

23 Jun 2023

Thomas

Could be better. The property is nice, rooms clean and comfortable, a/c could be better. Nice pool and the beach area is beautiful although small. Food was bland, nothing tasted good, except desserts those were good.

Leisure Family

10/10

Exceptional

21 Jun 2023

Nadine Naamat Naom

Beautiful gardens and gorgeous beach! Great food options as well.

Leisure Family_with_children

6/10

Pleasant

07 Jun 2023

Yolanda

The beach is beautiful. Lots of waves. The hotel is gorgeous, but the ac in the room wasn’t working. They tried to fix it several times , they didn’t follow up with us. It never works properly. The room was extremely hot. The service wasn’t the greatest. And the food at the restaurant with reservations was not good at all.

Leisure Family

10/10

Exceptional

14 May 2023

Nadezda

This resort is located on the shore of a fantastically beautiful beach. The resort is very good, all the staff are working 24 hours a day (bravo to the staff manager) to make your stay in the resort carefree and unforgettable. The rooms are updated and very comfortable. The food in the restaurant is varied and very tasty. Thanks to all the bartenders for great cocktails. The only thing I would change about this resort is the SPA. I bought 2 massages and I could also use the sauna. The massage was perfect, the saunas are very small and dated. As I see it, the entire spa building needs to be redone. Perhaps I would make a two-story SPA and make the steam rooms larger and for joint visits of men and women. I am very glad that I chose this resort for my vacation. I will definitely come back next year and recommend this beautiful resort to everyone.

Family

10/10

Exceptional

13 May 2023

Alexis

Everything was excellent

Leisure Partner

8/10

Excellent

28 Apr 2023

sergey y

Properties so nice

Leisure Friends

10/10

Exceptional

17 Apr 2023

Maksym

Amazing beach, friendly staff, great variety of food and activities.

Leisure Partner

4/10

Poor

17 Apr 2023

janet

Our stay was from April 8 to the 15th . My husband and I were very dissapointed, when we got into the room mid afternoon it was very warm, we called front desk to complain they said they would send someone to check. It tooks a second call to get a technician to come and check the AC. he said he fixed everything that needed to be fixed and room should cool off in a while. this was in the evening time, we had to spend the night without the AC in a very hot climate, we had to again call in the morning and had to wait for another tech to come and check. The other tech said AC was broken which the previous tech should of realized it. We had to be moved to another room. We get to the other room and no water in the bathroom faucet and shower !! we again had to call and complain and wait for a tech to come and fix it before we could use the shower and bathroom. Hotel itself is beautiful and beach and pool are phenomenal but they need a lot of maintenance done to facility. Food was okey but they served the same things with only a little variance at the buffets for lunch and dinner!! they also need to work on this. Another thing, this is a hotel in a very hot climate and all through the hotel fans are always off in the lobby and everywhere you went you had to ask someone to turn on the fans which was ridiculous. I have been to othe Iberostar hotels and it is the reason why we chose this one but we were dissapointed and don't think we will be going back.

Leisure Family

8/10

Excellent

13 Apr 2023

Yelena

The property is beautiful and clean. The only place that needs cleaning is a duck pond. The water there is murky and dark green. The rest of the resort is super clean he very well maintained.

Leisure Family

8/10

Excellent

10 Apr 2023

Yury

The beach

Leisure Partner

8/10

Excellent

30 Mar 2023

karim

I like the service and I like the garden to keep it nice, beautiful And safe.

Leisure Family_with_children

4/10

Poor

24 Mar 2023

Ioannis

Not terrible, but would not stay again.

Overall descent hotel.
Nice grounds. Excellent internet access.
There is a strange combination of excellent service and very rude employees.
The food was subpar in all but the French restaurant. Breakfast was tasteless.
The steakhouse was a sad affair. Overcooked and tasteless, low quality meats. The Mexican restaurant was barely passable.
Cigar selection was at best mediocre and incredibly overpriced.
They gave me a song and dance when we had to depart a day early. In-house reservations and Hotels.com were passing the buck until the very last possible second, and I received no refund.

Business

10/10

Exceptional

23 Mar 2023

Verified traveler

If you’re looking for a calm but entertaining scene, this is the place for you. My husband and I wanted a relaxing vacation away from the parties at Punta Cana. The demographic of guests are ages 30’s and above of mostly couples and families with young children. From the moment you arrive, you’re greeted with a cold beverage and plenty of smiles. The staff is amazing. They are truly passionate about their work and it shows in the hospitality. The rooms and hotel are immaculate. It is a large property, beautifully decorated, with plenty of seating around beautiful, well-groomed gardens and romantic lighting. Flamingos and peacocks greet you in the center garden. The food is wonderful- coming from two Italians, this says a lot! Our suggestion- skip the restaurants and enjoy the buffet for dinner as it has a little from each restaurant. If you want to reserve ahead of time, you can email the property. The check in could have been slightly better. We were assigned two double beds instead of a king. The gentleman said he didn’t look at the room type and apologized. People wake up at 6am to put beach towels down at sunbeds on the beach and then leave to return later. There are signs that say not to, but the hotel should have more of a system in place to avoid this. It was really inconvenient for honest guests to enjoy an umbrella arriving at 8:30am and nearly everything was “taken”. Overall, it was a fantastic vacation and very highly recommended! You will not regret staying here!

Leisure Partner

10/10

Exceptional

16 Mar 2023

Margarita

Animation services is good but too persistent. At times too much when it comes to females.

Leisure Family

8/10

Excellent

09 Mar 2023

Lorena

The property is beautiful and well maintained. We stayed in the renovated rooms and they were modern and comfortable. We traveled with our baby and the room didn’t have a microwave to sterilize the bottles so plan accordingly! (Luckily we found out prior to traveling). The housekeeping ladies did a wonderful job! In terms of the waitress/waiters they also we’re very kind! Special thanks to Estefany and María José, who went above and beyond to make us feel at home! The food at the reservation restaurants was really good unfortunately they only let you have one reservation per restaurant; for example, we stay a week and we’re only allowed 4 reservations (one per restaurant). The food at the buffet is ok…the main complaint is that food was cold but I can’t leave out the fact that there were mosquitoes all over the fruit and bread, etc perhaps the hotel should think of a way of covering them. The beach was absolutely gorgeous and the pools were cool too. Overall, we had a good experience!

Leisure Family_with_children

10/10

Exceptional

06 Mar 2023

Roger

We had a wonderful time… if you like the beach…. it’s one of the largest!

Leisure Partner

8/10

Excellent

28 Feb 2023

tameesha

Property was great to stay, was great. I will go back again.

Leisure Partner

6/10

Pleasant

26 Feb 2023

Mauricio

Mauricio

Estuvo bien pero la atención ha empeorado mucho. Gente muy amable y un extremo no menor que atiende con mala actitud.
Cuidado con las trampas emocionales para asistir a charlas de 90 minutos ya que presionan y embaucan para que asistas.

Partner

10/10

Exceptional

26 Feb 2023

Raisa

Beautiful property, garden in the middle was amazing with the peacocks and flamingos! The only thing that I would change is the way that the sunbeds are reserved on the beach. There are no reserved sunbeds, and by the time we woke up at 8 am, there were no sunbeds available. So the rest of the days we had to wake up at 6.30 in order to be able to spend time on the beach under the umbrellas. They really should change this system and maybe reserve beds according to rooms, so that people on vacation can relax on their vacation rather than have to wake up at 6.30. Everything else was amazing!

Leisure Family

10/10

Exceptional

26 Feb 2023

Joisse

I just loved everything was so good, breakfast was my favorite. Room services were the best I really appreciate also I recommend this place.

Leisure Friends

10/10

Exceptional

26 Feb 2023

Artur

I liked everything

Leisure Family_with_children

10/10

Exceptional

22 Feb 2023

Katherine

Everything was amazing about this property! Will definitely be going back. Special thanks to Jhonie at the front desk and Molvis the bartender.

Leisure Family

10/10

Exceptional

19 Feb 2023

joseph

Perfect for a family vacation

Leisure Family_with_children

8/10

Excellent

17 Feb 2023

Dmitriy

Clean, well maintained

Leisure Family

10/10

Exceptional

17 Feb 2023

Megan Anne

Friendly staff. Great food at the buffet and most specialty restaurants. Plenty of pool and beach side chairs with umbrellas and covers for all - no need to rush to reserve one.

It was a very relaxing place to spend a few days winding down.

Leisure Family

8/10

Excellent

16 Feb 2023

Irene

The grounds were beautiful with animals, great beach, water sports

Leisure Family

8/10

Excellent

10 Feb 2023

lesley

Loved the birds
Loved the manicured grounds
Staff friendly

Leisure Friends

10/10

Exceptional

03 Feb 2023

Frank

The property is amazing as always and I really like the dive shop or a scuba shop right on the premises which is a plus for us we are both scuba divers.

Leisure Partner

8/10

Excellent

26 Jan 2023

Alexandru

One reviewer was complaining about the Russian flag. I guess the administration paid attention and removed Russia's flag at the entrance. There was no more construction at the resort. I've read many complaints about construction going on, I guess they finished it before our arrival.

There were many Russians, but all that I met were living in US, they didn't come directly from Russia. A lot of people form Argentina as well. Very few English speaking guests. This is a mostly Spanish speaking resort. Few of the staff have an acceptable grasp of English. Most are at the front desk.The only downside is that many of the activities and the shows are mostly in Spanish (some are trying to also repeat it in English and French, but it's hard to understand it). This was not a big problem for us as we could use a translation app in some situations.

Customer service was not that great, it was OK, but not great, even after leaving a tip at every breakfast, lunch, dinner, on the beach, front desk, room, etc... Everyone is pretty laid back and moving slow (they say it's islands time..). Just want to say that customers service was not bad, but I've seen better at other resorts in Mexico and Jamaica, maybe it was just luck..

Room and resort was clean. Beautiful resort with birds. Beach awesome. Food was OK, not bad, but nothing too fancy. Shows were just OK as well. Kids playground only open for one hour a day. Snorkeling on site. This is one to go back in our book.

Leisure Family

10/10

Exceptional

02 Jan 2023

LUCICA

The place is clean, the beach is awesome, I think the rooms need some updates, but everything else is great, staff is awesome, we will definitely go back.

Leisure Family_with_children

10/10

Exceptional

30 Dec 2022

Kenneth

excellent resort loved everything

Leisure Family

10/10

Exceptional

19 Dec 2022

Bruce

Excellent!

Excellent!! Super clean, great food, friendly staff!

Friends_and_family Friends

2/10

Poor

18 Dec 2022

Gregory

At the entrance to the hotel there are many flags of various countries. Among them I found the flag of Russian Federation - the country that started and continues the war against Ukraine. I will conduct strong campaign against Iberostar company until it removes the Russian flag from ALL their properties around the world. I will ask my representatives in the US Congress to sanction Iberostar if they do not stop showing their support of Russia.

Leisure Family

4/10

Poor

12 Dec 2022

David

This is so far far from 5 star property, nothing works as supposed to.
Staff doesn't really know what they are doing... trying to say \"yes\" but have no clue and/or no accoutability. No follow ups, no delivery of services.
All inclusive buffet has large variaty, but all is tasteless...
Rooms are outdated both designs and fixtures. Towels are grey (not white) with spots, \"course\" and are so thin from thousands wash that you almost can see through...
Same with bed sheets... beds are uncomfortable at all. Air conditioning not at its best and noisy.
TV reception and picture quality are awful: no resolution, delays, picture freeze.
Services not included in \" all inclusive\" are way too expensive, and staff tries to upsell by providing incorrect info, misguiding etc... i.e. transportation, spa services etc..
Coctail drinks at the bar taste somethibg between dirty water and juice, but certainly not an alcoholic coctails.
Nice clean sandy beach, although stuffed with beds too close to each other, so it feels like riding a subway car during rush hours.

Leisure Friends

10/10

Exceptional

08 Dec 2022

Verified traveler

Overall, it was a great stay with friendly staff. Our room cleaning lady, Noemi was beyond five stars! The views were excellent as well.

The only two annoyances were the construction until 11pm and the food in the reserved restaurants was terrible if you actually know French, Italian, and Japanese cuisine. Each had false advertising in their menus. For example, fruit with grand marnier had no grand marnier and the waiter tried to lie about it until he went back to the kitchen and then admitted to it. The macaroons in the French restaurant were inedible.

Friends_and_family Family

6/10

Pleasant

13 Nov 2022

Aisha

So I booked this hotel because I have a 10 month old baby that needs 2 naps a day. For the price I was expecting way more. The hotel was tired and needs a lot of work. Construction on the new building is very loud and always happening right by the pool.

The food was...just okay. The room we were in was supposed to have extra amenities like a playstation and a kitchen. The playstation didn't exist and the kitchen was just a room with a fridge, a hob and 2 pans. No cutlery, microwave or kettle. The rooftop pool that was part of our room was dirty and tired and needed some updates.
It wasn't up to par with how much it costs. For the same price in the Maldives I had a spotless jacuzzi hut over the water. At this hotel I got, tired, dirty and frankly crap everything.

The pool was nice and mostly uncrowded which was great for the baby. I think the only people who would have a good time here is boomers that love bland food and are afraid of local people.

Leisure Family_with_children

8/10

Excellent

31 Oct 2022

Eugene

Very good hotel, but not perfect.

Good: fantastic beach with crystal clear water. Variety of food. Kind and attentive personal. Gorgeous territory, buildings and wild life. Nice entertainment all day long with many activities. Eco Purified water system.

Bad: Room had cocraches by the coffee machine. The beach area was not maintained well enogh, some food and garbage were not picked up over night. The domestic market on the left side of the hotel brings lots of attention from tourists and native people. Each of four restaurants can be visited once per their schedule.

Bads are minor, hotel still deserves 5 star and your attention.

Leisure Family_with_children

8/10

Excellent

29 Oct 2022

Joy

Nothing unique, a great balcony and pool view. The food was mediocre, speciality restaurants were not very good and the buffet was the same everyday.

Leisure Friends

10/10

Exceptional

26 Oct 2022

erenia

I went for a wedding and it was the best. Greysi ramos and danyuska pardon did an amazing job. My nephews wedding was spectacular