Hyatt Regency Hong Kong Tsim Sha Tsui

10/10

Exceptional

14 Mar 2026

Ruth

The location was near to shops and had a mall with a grocery store attached to it. The staff was excellent and very willing to help with any questions. The room was very clean and very quiet. We would definitely stay the next time we are in Hong Kong.

10/10

Exceptional

07 Mar 2026

David

Well connected.

Partner

10/10

Exceptional

03 Mar 2026

Ismael S.

Amazing hotel, specially the dinner. Close to many locations like Victoria Harbor, Temple market. Rooms are top notch.

10/10

Exceptional

27 Feb 2026

Luiver John

Staff was amazing.
Room was top notch.
Amazing place for tourism.
Has all the places you need nearby such as food, shopping, and stations.

Partner

10/10

Exceptional

10 Feb 2026

Xueli

Attentive staff, great location

Friends_and_family Friends

10/10

Exceptional

02 Feb 2026

Judy

It is my second stay in this hotel. The room is cleaned, and staffs are friendly. I like the location, it is convenient.

Business Self

10/10

Exceptional

01 Feb 2026

Christine

Fantastic location. Friendly staff. Got a room upgrade too. Only stayed one night an didn’t use any Hôtel facilities.
Highly recommend

Leisure Partner

10/10

Exceptional

24 Jan 2026

Pui ki

The staff were all very nice and willing to take extra effort to make us feel welcome. Room is clean everyday and replenished every time. Downstairs is the mall and there is tons of shops, restaurants and one drugstore and one supermarket! You could have just stayed there and won’t need to go out.

Leisure Family

10/10

Exceptional

10 Jan 2026

Philip

Service is excellent. Room is clean and well appointed. Breakfast is a real feast of Chinese, Indian vegetarian, American and grunts and lots of pastries and Japanese cuisine. The location is the best and sits into of the metro. Staff is personable’ polite and professional.

Business_and_leisure Self

10/10

Exceptional

09 Jan 2026

Kenneth

Location great

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Ada Xinhui

room was spacious and big

10/10

Exceptional

14 Dec 2025

Yeunkyung

Awesome staff

8/10

Excellent

05 Dec 2025

Qian

Service at the club is so subtle yet efficient. Request for 2-hour extension for one of our three rooms was denied. :(

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

Corinna

Room was clean and spacious. my daughter was tickled pink by the bathroom/closet/trick door situation. You could open the door (no walk through) from the bathroom to the bedroom in front the sink counter. Or if you were hiding in the closet, you could pop into the bathroom via a secret mirror door. Only thing I could complain about was the usb-a plugs next to each bed instead of usb-c, we we had to go an buy more cables

Leisure Family

6/10

Pleasant

23 Nov 2025

David

Staff hospitality could be improved.

Business_and_leisure Family

10/10

Exceptional

16 Nov 2025

Shiufong

One of the best locations in TST, Hong Kong. Staff are nice and willing to accommodate your request.

10/10

Exceptional

16 Nov 2025

Gerard Keen Keong

Hotel is great

Leisure Partner

10/10

Exceptional

13 Nov 2025

Anna

Unbeatable location. It is in the heart of the city. Short walking distance to MTR (metro station). Staff are efficient, friendly and helpful. Room is spacious quiet and clean, just needed some refurbishment. Very happy stay. Will come back again.

Leisure Family

8/10

Excellent

09 Nov 2025

winston

Room was clean and Housekeeping was fast.

Friends_and_family Family

10/10

Exceptional

05 Nov 2025

Asha

Staff were extremely efficient and professionally friendly. Our room was spotless and maintained with care each day of our stay. Thank you.

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

Veronica

Friendly and helpful staff
Clean and spacious room. Comfy bed and pillows
Excellent location with MRT just below the hotel
Lots of restaurants nearby

10/10

Exceptional

28 Oct 2025

Irene

It’s closed to everything

Leisure Family

8/10

Excellent

04 Oct 2025

Weng-kong

Very convenient.

10/10

Exceptional

29 Sep 2025

Soyoung

Front desk and restaurant staff were professional and very nice.

Leisure Family

8/10

Excellent

29 Sep 2025

Nastaran

Overall was good

Business Self

10/10

Exceptional

28 Sep 2025

Mark

Nice views, good location for transport or dining, 10mins walk to harbour

Business

10/10

Exceptional

25 Sep 2025

Kwun Pan

Very helpful Staff. Especially when our flights was delayed and arrived at the hotel at 2am.

10/10

Exceptional

23 Sep 2025

Selvaraj

Excellent location. Very clean and very good courteous staff

Business Self

6/10

Pleasant

13 Sep 2025

SHEUNG CHI STEPHEN

Very average.

Business_and_leisure

8/10

Excellent

03 Sep 2025

Feilin

Very convenient place in TST.

Business_and_leisure Friends

10/10

Exceptional

22 Aug 2025

TELMA

The subway station is inside a mall in the hotel and also it is a walkable area. The rooms are great and big and staff is very helpful and friendly.

Leisure Family

10/10

Exceptional

17 Aug 2025

le

Great place to stay in HK

6/10

Pleasant

03 Jul 2025

Fiona

Room was spacious

Leisure Family

10/10

Exceptional

27 Jun 2025

Tom Nguyen Hung

Good

Leisure

10/10

Exceptional

22 Jun 2025

Rawlyn

Very comfortable and great rooms.

Business Self

10/10

Exceptional

15 Jun 2025

Sitao

The hotel is conveniently located in Tsim Sha Tsui, a popular shopping destination in Hong Kong. The corner room is exceptionally spacious.

I must highlight the exceptional service provided by the staff at the concierge department. They went above and beyond our expectations, offering us helpful tips and directions. They shared ideas about places to visit within our schedule and nearby restaurants where we could taste local cuisine. They also assisted us in booking Uber drivers to various destinations. Their service and assistance made our experience truly memorable.

I highly recommend this hotel to anyone visiting Hong Kong for the first time for pleasure.

Leisure Family

10/10

Exceptional

15 Jun 2025

Aaron

First time staying. Convenient location. Would recommend

Leisure Family_with_children

10/10

Exceptional

11 Jun 2025

Canaan

Great location

10/10

Exceptional

31 May 2025

Peter

Our first time staying at this hotel. Friendly staffs, clean and quiet, super convenient for accessing public transportations.

HIGHLY recommended!

Friends_and_family Family

10/10

Exceptional

24 May 2025

Ariane Marie

Great location, great service
Breakfast Buffet has a good selection, The Chinese Restaurant and Hugo's are excellent!

Leisure Family_with_children

10/10

Exceptional

22 May 2025

Wai Yan Dorothy

Staff are super friendly and helpful. The room is clean.

Leisure Partner

10/10

Exceptional

21 May 2025

Alistair

Very nice

10/10

Exceptional

01 May 2025

Ming Xing

It’s a very nice hotel, will stay again in the future.

Leisure Self

8/10

Excellent

15 Apr 2025

Mei Ling

Convenient location

10/10

Exceptional

14 Apr 2025

Jimmy

Thank you Hazel!

Leisure Partner

10/10

Exceptional

11 Apr 2025

MABEL

Like this hotel very much, will return for sure

Great location, clean environment and friendly service

Friends_and_family Friends

10/10

Exceptional

27 Mar 2025

Douglas

5-Star hotel on every level. Professional staff, large room (we had a corner twin), great buffet breakfast, easy access to public transportation, tons of dining options to fit every budget within a stone’s throw of the hotel.

10/10

Exceptional

27 Mar 2025

Belinda

Great location

We like the convenient location with MTR under the hotel. The room is good size with view of the harbour and comfortable bed.

Partner

10/10

Exceptional

26 Mar 2025

Carmen

Prime location for access to a shopping mall and subway station literally an elevator ride down from the hotel. Also within walking distance of the waterfront area. Bars and restaurants are all super close by.

Leisure Family

10/10

Exceptional

24 Mar 2025

Po Sau

One of the best hotels in Tsim Sha Tsui, HK

The hotel is in a very convenient location, close to Metro and shopping area. The shopping mall K11 is part of the hotel block. There are many restaurants nearby, depending upon your taste. The hotel also offers very nice venues for dining. Guests get 40% discount. We'd come back to stay here next time we come to Hong Kong.

Partner

10/10

Exceptional

12 Mar 2025

Celestine

Wonderful location and service

Location is excellent! K11 mall directly below hotel and also MTR station. Lots of eateries around. Harbour is just 5 mins walk away. Only thing I didn’t get a good harbour view from room. Service from concierge is excellent. Only thing properly need to change is the hair dryer. Still using the big and heavy VS hairdryer. Prefer lighter and smaller easy to use. Sound proofing is good as I am a light sleeper. Pillow can be better as it’s a little too soft. I will be back to stay in this hotel when visit HK again.

Partner

10/10

Exceptional

04 Mar 2025

Hua Joo

good service and room is clean

Partner

10/10

Exceptional

28 Feb 2025

Jorge

Great location, great service and very accommodating. I’ll be looking forward to seeing at this hotel again.

Business Self

10/10

Exceptional

23 Feb 2025

Brenda

I really enjoyed my stay at the Hyatt, staff were super helpful and very nice. The area was very well located and near to many shops and restaurants.

Leisure Self

10/10

Exceptional

22 Feb 2025

DIEN

Excellent location

Leisure

10/10

Exceptional

12 Feb 2025

Verified traveler

Great service- competent staff! Will stay here again

Friends_and_family Family

10/10

Exceptional

10 Feb 2025

Xiao L

Excellent

Everything is good

Friends_and_family Family

10/10

Exceptional

15 Jan 2025

shirley

Awesome stay and service

Service was lovely! Ben Chan at guest services took great care of us and helping weigh all our heavy luggage multiple times to ensure we did not go over the limit. The location was walking distance to train station and many popular food spots. We loved our stay aside from the cigarette reeking elevators and lobby.

Partner

2/10

Poor

27 Dec 2024

Ho Chee

I am extremely disappointed with my recent stay at Grand Hyatt (Hong Kong), especially considering the high cost of the stay and the hotel's 5-star rating.

Upon arrival, I was surprised to find that basic amenities like a personal care kit were not provided, which I would expect at a hotel of this caliber. This was just the beginning of a frustrating experience.

The worst part of my stay occurred at check-out. I was falsely accused of using a comb and shaver that I never used, and I could not even find these items in the room. The staff insisted that I would be charged for them. After returning to my home country and reviewing the invoice, I discovered that the charge was actually for a shower cap, which we did use. While the charge itself was correct, the entire experience was handled poorly and left me feeling stressed and frustrated.

Given the combination of poor service, incorrect accusations, and the lack of attention to detail, I can confidently say that I will never be returning to this hotel. The overall experience was a huge disappointment, and I would not recommend this hotel to others.

8/10

Excellent

25 Dec 2024

Alicia

Staff and service was excellent and location is very good.

Leisure Partner

10/10

Exceptional

14 Dec 2024

Joseph

Superb hotel in a wonderful location. Entrance is very low key, though, so be sure you don't miss it. This was my second week-long stay.

Leisure

10/10

Exceptional

13 Dec 2024

Lucy

I like the location and the spacious room best

Leisure Friends

10/10

Exceptional

09 Dec 2024

ENG KHIM

.

Leisure Partner

8/10

Excellent

02 Dec 2024

Jane

Great location in Kowloon

A clean and bright hotel, the room was comfortable and the staff were very good. Breakfast restaurant was lovely with great buffet options. It was great to be able to access the metro system without having to go outdoors.

Friends_and_family Family

8/10

Excellent

01 Dec 2024

KUM FAI

It's notable that every staff plays their role in delivering service excellence

Partner

10/10

Exceptional

12 Nov 2024

Yongchang

Noisy a little bit

6/10

Pleasant

10 Nov 2024

Craig

Nice hotel, overpriced

Nice hotel, overpriced but can’t use pool or other facilities once you have checked out and are waiting for your transfer.

Partner

6/10

Pleasant

05 Nov 2024

IDRIS

Its advertised a business centre to for guests to use but they have none, th3 fitness centre is extremely basic and I would've expected much better...

Business

10/10

Exceptional

05 Nov 2024

Penelope

Excellent hotel to stay in. Everything is there at your fingertips. The staff are excellent.

No complaints at all.

Partner

8/10

Excellent

27 Oct 2024

Delfin

Great location with easy metro access. Right in the middle of Tsim Sha Tsui and room was not noisy from the bustling city

Leisure Self

6/10

Pleasant

10 Oct 2024

Heng Huat

the staff are inexperienced

Leisure Partner

10/10

Exceptional

01 Oct 2024

Lovella

Very clean hotel and staff are very nice

Leisure Family

10/10

Exceptional

26 Sep 2024

Hassan

Great hotel

Business Self

10/10

Exceptional

18 Sep 2024

Karl

The property was quite delightful with multiple options for food. The buffet option was quite good with option for english/american, indian, chinese, and japanese. The food was delicious. The Chin Chin bar is exquisite and the bartenders are extremely skilled. There is live entertainment during the week. The band was terrific, showcasing their talents with R&B hits from the 1970s to 1990s. Of course they played other genres of music.

Business Friends

10/10

Exceptional

17 Sep 2024

Bess

Good hotel, super convenient the MTR bring us to almost every where.
Lots of restaurants in walking distance.
For sure will come back to this Hyatt Regency TST next visit. Excellent thanks

Leisure Partner

10/10

Exceptional

04 Sep 2024

Elaine

Everything!

Leisure Family

10/10

Exceptional

21 Aug 2024

Harley

Love this hotel! Room was huge and beautiful! I’ll b back!

Business Self

10/10

Exceptional

02 Aug 2024

Ting-Yi

Good stays. Will book again !

Leisure Family

8/10

Excellent

04 Jul 2024

Derek

We enjoyed our stay very comfortable

Leisure Family

6/10

Pleasant

02 Jul 2024

Min-Tzu

Good location but not the best quality environment

The hotel location is very convenient. The pool is good but too much chlorine. There's no change room but a toilet without any hooks on the wall for hanging stuff. Most customers seemed to be from Mainland China. Some were quite loud and rude. Hence, too many noises could be heard from the room.

Business

6/10

Pleasant

19 Jun 2024

ZHAOSHI

Close to museums and shopping centers

Leisure Family

10/10

Exceptional

05 Jun 2024

Gornviga

Great hotel at a great location

Absolutely enjoyed our stay there. This is our 2nd stay this year and I appreciate the consistency of their good services from the baggage handling personnel, the elevator attendants, the receptionists, the housekeepers and the restaurant staffs especially Teresa Cheung their manager - guest experience who was very attentive to our needs and recognized us even though this is only our 2nd stay. The room is well layout with nice view from the huge window, very comfortable bed and very large walk in shower. We absolutely love the location with MTR station right at the front door. Convenient stores and many tasty restaurants just steps away. We are looking forward to our many stays here again.

Friends_and_family Friends

2/10

Poor

01 Jun 2024

Shijian

Bad

10/10

Exceptional

24 May 2024

Ann F

Great place to stay in Kowloon

Very comfortable hotel , good breakfast, very helpful staff, great bar with live entertainment. Perfect location.

Partner

10/10

Exceptional

22 May 2024

Omer

Great location and very comfortable hotel.

10/10

Exceptional

21 May 2024

Nathan

Valet team was excellent in getting taxi for us whenever we needed. Very accommodating staff and the entire team made it an enjoyable stay.

Friends_and_family Family

10/10

Exceptional

17 May 2024

Junvin

Stayed a few nights to visit family. Lots of shopping and restaurants nearby. Clean and spacious room. Would stay again.

Leisure Self

10/10

Exceptional

14 May 2024

James

Excellent location. Great dinner buffet – must try

Great location. Good service. Great buffet. The room is tidy and clean. Great or around.

Partner

10/10

Exceptional

29 Apr 2024

Verified traveler

Good experience at Hyatt Regency with fast check-in. Conveniently located near shopping mall and connected to the MTR. Room is clean and spacious

Business

10/10

Exceptional

23 Apr 2024

Sylvia

I like that I can take the MTR via the K11 mall, and also access to shops, restaurants and supermarkets without going on the streets. It's very convenient especially when it is a hot day or a rainy day. The hotel staffs are always so friendly and helpful, especially those gentlemen at the concierge desk down at level B3.

Leisure Family

10/10

Exceptional

03 Apr 2024

Cynthia

Great Hotel in good location

Great room size, lovely bathroom products, room was very quiet at night

Self

10/10

Exceptional

02 Apr 2024

Enoch

Great central location. Good size rooms.

Leisure Self

8/10

Excellent

26 Mar 2024

Tom

Access

Business Self

10/10

Exceptional

19 Mar 2024

Peter

Recent trip to HK

Five nights stay. It is so convenient, it is in the middle of everything. Walking distance to restaurants, next-door to a mall, and across the street from an MTR entrance. Will definitely stay here again.

Partner

10/10

Exceptional

18 Mar 2024

Phillip

Good location in central TST section. Subway station at the door. Nice restaurants (a broad range of options).

Leisure Partner

10/10

Exceptional

15 Mar 2024

SETSUKO

Excellent start of the cruise vacation

After more than 50 years ago in Hong Kong, we had very pleasant stay here. Location is great& quiet at night. I wish we found out earlier how to visit shopping area from G3.

Partner

10/10

Exceptional

27 Feb 2024

Cattleya

ห้องพักดีงามมากคะ นำ้แรงดีมาก ห้องสะอาดและสะดวกสบายอยู่ย่านชุมชน เดินทางสะดวก เตียงใหญ่นอนสบายมากคะ

10/10

Exceptional

24 Feb 2024

cecilia

I STAYED ON THE CLUB FLOOR FOR OVER TWO WEEKS AND EVERYTHING WAS FLAWLESS.

THE STAFF WAS EFFICIENT AND COURTEOUS.

Business Self