Delta Hotels by Marriott Marrakech Eden Andalou

Morocco , Marrakech
MARRAKECH, Km 4, Route d'Amizmiz
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100 reviews shown

8/10

Excellent

09 Mar 2026

Gonaseelan

The staff were friendly and always ready to serve. The location was good, the hotel provides a complimentary shuttle to market, however I found the drop off and pickup location not to be ideal. The hotel also offers a free pickup from the airport but doesn’t provide a free drop off to the airport, thought this is odd!
Overall this hotel provided me with a good experience!

Partner

10/10

Exceptional

08 Mar 2026

Steven

The staff and food were the two things that really impressed us during our stay. We felt well pampered and looked after. The staff were also fantastic with our child. Having a heated pool and access to the water park was a great treat. The pool might be the cleanest outdoor pool I've ever used. The shuttle into old town was also a nice feature. A fantastic place to rest and relax!

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

Caroline Alice

We had a great stay the staff here are wonderfull , friendly, hardworking and smiling.

Partner

10/10

Exceptional

22 Feb 2026

Pooja

Room was very clean, beautifully decorated. Staff was very hospitable and looked after is nicely

10/10

Exceptional

19 Feb 2026

David john

Amazing place, friendly staff, great food, lovely swimming pools, very clean

Partner

10/10

Exceptional

19 Feb 2026

Nuala

We had a great stay here. Food was very good - good variety and large selection. Kids liked the water park. The staff and service was really comment worthy: the friendliest most helpful service we’ve experienced in a resort!

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Brightleen

Top-notch service and hospitality! Would definitely recommend this hotel, 11/10. Really enjoyed our stay, super friendly staff, incredible room and beautiful hotel.

Leisure Partner

8/10

Excellent

12 Feb 2026

James

Staff were wonderful, not a bad word to say. My only feedback would be slightly limited food options.

Leisure Self

10/10

Exceptional

29 Jan 2026

Humad Q

Amazing place to stay, this place has a lot to offer, very comfortable rooms, food was amazing and staff, they are most efficient I've ever seen specially Ismail, Idrees and Asma were absolutely brilliant, I will definitely recommend this hotel and will definitely come back.

Leisure Partner

10/10

Exceptional

17 Jan 2026

Monica

Very clean and beautiful people treat you like family best place in Morocco !!!!!

6/10

Pleasant

16 Jan 2026

Fallon

Only issue I had was arrival at the airport and no ride to the hotel. I messaged the hotel weeks before days before even the day of they responded days later after we already checked in saying that they couldn't accommodate because we didn't inquire 48 hours prior which is really stupid to me because I did I emailed i sent dm's through Instagram. I even sent a message through the chat on Expedia, still nothing. That part was really dumb to me.So whoever is in charge of the booking of rides should be cussed out.Don't depend on a ride.Get you a taxi.Everything else was great.The staff was great.I love the place.The 3 stars is because of the travel I didn't get

Business Partner

10/10

Exceptional

11 Jan 2026

Mona

Wanted to mention a few of the staff we interacted with - everyone was nice but especially a shout out for Amine who is onsite entertainment team and the brilliant energy he brought. From dancing to archery lessons :) In the lounge we are welcomed by the gracious tea person - didn’t have the name but really wanted to say thank you for the hospitality. Similarly in Atlas restaurant- the very warm waiter who brought us Moroccon coffee and always had a chat with my son.
Great food from chef and omelettes and other food cooked !

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Mona

Had a pleasant stay in this nice property. Staff are so warm and welcoming! Nice food at the restaurant and alls great value for money.

Friends_and_family Family

4/10

Poor

06 Jan 2026

Raul

Rooms are not what they post food was terrible. But staff is great

Leisure Family_with_children

4/10

Poor

01 Jan 2026

Joseph

I stayed at Eden Andalou Aquapark & Spa.

Cleanliness was poor. At check-in there was gum in the sink and the bathroom was not clean, and even after I asked it was never fixed. In our first room the walls were so thin we heard people yelling at night.

At the pool, the lifeguard spoke to us in a condescending way, watched us, and pushed us to buy floaties for my daughters even though they can swim.

We also noticed what felt like favoritism at meals. One morning I was told croissants were finished, but shortly after another family who didn’t look like us asked and were given pastries. I was told to sit and wait and still received nothing until I went to the manager. A similar thing happened when I asked for fruit at dinner.

The way my brother was treated was upsetting. When he came to visit he wasn’t allowed past the lobby. I paid to add him as a guest, yet staff kept his passport “in a safe” and would not let him go until he gave another ID. The next morning a different receptionist said they don’t keep guests’ IDs and there was no record of it, and he ended up missing his train.

We also had problems with the shuttle. A manager said it would be free because of these issues, but the next day the front desk still tried to charge us and kept us waiting with no clear answer, causing us to miss our train.

Overall, the cleanliness issues, how my brother was treated, the favoritism we saw at meals, and inconsistent communication made this stay stressful and upsetting.

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Nancy

Very clean rooms with friendly staff members

Leisure Family_with_children

8/10

Excellent

21 Nov 2025

Muhammad Fraz

Staff was friendly, rooms were clean , decent restaurant's

Friends_and_family Family

6/10

Pleasant

17 Nov 2025

Roseline

Uncomfortable beds, rude staff and extra charges to use indoor pool even though we paid for spa packages. We will not be returning and do not recommend this hotel.

Leisure Family_with_children

10/10

Exceptional

10 Nov 2025

Alvin

Great staff

Leisure Self

8/10

Excellent

09 Nov 2025

Roger

Airport pick pick up was good, hotel facilities were good, food options were not too comprehensive

Partner

10/10

Exceptional

07 Nov 2025

Phillip

The pools and waterpark were great. One of the pools was heated which was good for one of the cooler days. The free shuttle bus into Marrakech was much appreciated, so we could do some sight-seeing. All of the staff were super friendly and looked after us.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Eloise

Me & my partner have just come to the end of our 9 night stay in this hotel and all I have to say is we will be back! Easy check in & out.
Facilities are always kept clean, including our room which was cleaned everyday & given fresh towels which we really liked. Food had a good variety to it. We enjoyed that there were activities you could join in throughout the day. Evening entertainment was good, animation team do their best to try keep it fun for all ages :)
Lastly a massive shoutout to all the staff! You really cannot fault them, everyone we encountered were all very polite & helpful which made our stay even better. Ismail & a young lady in particular (so sorry I didn’t get your name) who work in the buffet restaurant were so good to us while dining! Making sure everything was okay & drinks were topped up (even remembered what we drank so we never need to say, drinks would just come over to us) - Small things like this made our stay so easy & enjoyable which is just what we wanted.
Thank you for our stay, we had a brilliant time.

8/10

Excellent

19 Oct 2025

Susan

Very friendly staff, good food choice and lovely outdoor facilities. Water park area could benefit from some upgrading.

Friends_and_family Family

10/10

Exceptional

09 Oct 2025

Shazna

We really enjoyed our stay here, the staff were very friendly and helpful. The hotel was very nice, the pools were amazing and we really enjoyed the food at the restaurant

Leisure Partner

8/10

Excellent

27 Sep 2025

Jeanette Lynn

Food was so nice
Staff very friendly
Room clean and tidy.
This is advertised as a 5* hotel, defiantly not more a 4* as we always stay at 5* and this is not what we usually get. This did not ruin our stay as we had a brilliant time.

Leisure Friends

10/10

Exceptional

19 Sep 2025

Deja

Chaimae and staff are exceptional.

10/10

Exceptional

18 Sep 2025

David

All round excellent

4/10

Poor

03 Sep 2025

Akram

Stayed August 31st with my family (2 adults, 2 kids) in a family room booked through Expedia. Unfortunately, several serious issues made this an unpleasant experience despite some positive aspects.
Major Concerns:

Food poisoning on our last night - All four family members experienced vomiting and diarrhea after eating at the buffet. The hotel nurse tried to dismiss it as unrelated to the food, which was unprofessional given that our entire family was affected.
Persistent AC noise - Loud air conditioning kept us awake despite calling reception for assistance. The issue was never resolved.
Overpriced for quality - At $450/night, this does not deliver 5-star value or experience.
Poor hallway maintenance - Guests were hanging wet clothes and towels on hallway railings to dry, creating an unprofessional appearance that management seemed to ignore.

What we liked:

Staff were genuinely friendly and helpful
Good variety of food options at the buffet

We spoke with management during our stay, but the core issues weren't adequately addressed. The hotel has potential, but significant improvements are needed in food safety protocols, room maintenance, and matching pricing to actual quality delivered.
Would I recommend? Not at this price point. For a family vacation, there are better value options that prioritize guest health and comfort.

Leisure Family

10/10

Exceptional

03 Sep 2025

Abdoulie

Eden Andalou Aquapark & Spa – A Memorable Experience

Eden Andalou Aquapark & Spa is truly an exceptional destination. From the moment we arrived, the warmth and professionalism of the staff stood out—everyone was incredibly friendly, attentive, and eager to help. The hospitality throughout our stay was nothing short of top-notch.

Entertainment was a highlight of the experience, brilliantly coordinated by Mamado, whose energy and leadership brought everything to life. Special recognition goes to Marie Joe, the choreographer behind the vibrant Senegalese African music, as well as the talented Indian choreographer and the entire entertainment team. Their performances were captivating, culturally rich, and beautifully executed—each one a testament to their passion and skill.

While the overall experience was outstanding, there was a minor shortcoming in the housekeeping department. Although the rooms were kept clean and tidy, the staff unfortunately overlooked changing the bedsheets during our stay. It’s a small detail, but worth noting for future improvement.

Overall, Eden Andalou offers a wonderful blend of relaxation, culture, and joyful entertainment. We left with great memories and deep appreciation for the team that made it all possible.

Leisure Family

10/10

Exceptional

30 Aug 2025

Najib

Love this hotel, the food is great, the staff is amazing. We go to it every year. It never disappoints. Highly recommend 😊

Business Family

6/10

Pleasant

25 Aug 2025

Michelle

Booked this place as it was the only one left that had a water park. The property was dated. The food was very much basic cafeteria food. The waterpark was also run down. The service was good. Definitely not what we expected for the amount paid. Next time the kids stay home 😆

Leisure Family

10/10

Exceptional

24 Aug 2025

sundeep

Amazing food, entertainment and service

6/10

Pleasant

18 Aug 2025

Shazia

On arrival transportation for our transfer had not been confirme, this was sorted very swiftly, on arrival the concierge were polite and helpful, a representative called Bushra was very friendly and welcoming. Room was very big/spacious, had aircon. Downside to the room was there was no tea/coffee facilities in our room. The bathroom door was a bit catchy and I scraped my arm numerous times against a sharp handle. A bug bare for me was the room key switch for the electrics was rather low so my children kept playing with the keys. Cleaners sometimes don't get around to cleaning your room till late in the afternoon.

We had all inclusive when it came to our board basis however, drinks are served by the waiters ( water/milk/ bottled 7up/Pepsi/ apple juice ) you have to ask for refills.Humza was exceptionally good and new what we would ask for on every sitting. We did tip him a few times. Food can get a bit boring as its mainly the same dishes being served, maybe 1/2 dishes may be different at dinner time. There wasn't much variety with desserts either and ice cream was not readily available all the time which was annoying as the children would want ice cream at lunch and dinner but they only served it at lunch time. Food is served up until around 22:30 and drinks until 2300. I loved having fresh omelettes, pancakes and spaghetti bolenaise.

Waterpark was good. If your travelling with young children you are not allowed to go down the waterslide with them which I found strange.

Leisure Family_with_children

10/10

Exceptional

28 Jul 2025

Joel

The property made our honeymoon special by greeting us with rose petals and roses upon entry to our rooms at the Hotel. They accommodated us free of charge with early check in. Very friendly and helpful staff save and except the attendants at the “boutique” who were piggish with nasty attitudes. They ought to be changed or fired immediately as they brought down the general management and pleasantness of the otherwise perfect experience. Will recommend anyone to visit but stay away from the gift shop masking as a boutique with terrible staff and service.

Leisure Partner

10/10

Exceptional

26 Jul 2025

Shahidul

Awesome customer service and the food was top quality

10/10

Exceptional

24 Jul 2025

Michael

Fantastic service and treated like vips

We were very fortunate to finally stay at Eden Andalou for 12 nights Jun/Jul after having to cancel our holiday in 2023 due to the earthquake. The location of the hotel only 9.5km from airport is perfect and only 10.5km to the centre of Marrakesh.

We booked through Hotels.com and booked our flights directly with EasyJet. We emailed the hotel regarding room allocation and airport transfer and in all instances they were very responsive resulting in a very efficient transfer from airport and two rooms allocated to us which were next immediately adjacent.

The hotel itself is lovely and well laid out and in our opinion is not 5 star but would rate it 4 star due to the finish & some areas could def do with some refurb and the carpet outside our room was torn and tatty and not a gd look. Everything was always so clean and the bed & pillows were so comfortable although our son didn’t like the additional bed which he found uncomfortable but just a little tlc is required and things like no hand drier in the ladies and no towels to dry your hands was little things that have ob been overlooked.

What makes it 5*+ for us is the staff, who in the majority go above and beyond to make sure that you are treated like royalty and they are so hard working, attentive, friendly, helpful and are a credit to company. The other thing that makes this hotel stand out is the food and restaurant set up, first class and in all the holidays we have enjoyed, this hotel was outstanding with such a f

Friends_and_family Family

10/10

Exceptional

11 Jul 2025

rubia

We checked in at 3.30pm
We checked out at 12. They wouldnt allow check out later. And they cut our all inclusive bands. The manager bushra seems nice but is very stingy l, she said we are only allowed to access facilities until 3pm. Nothing else after this time, so was she expexting us to sit on the street with 2 kids! Very frustrating. At check in we also waited half hour for someone to.show us our room.

Staff at food areas are amazing, kids club and the entertainment is great. Not happy with the manager

Friends_and_family Family

10/10

Exceptional

10 Jul 2025

Zouhir

The best experience!

Business_and_leisure Family_with_children

8/10

Excellent

06 Jul 2025

Ifsa

Lovely hotel. Staff all friendly.
Around the hotel nothing to do.

Leisure Family_with_children

8/10

Excellent

29 Jun 2025

Sanaa

Very nice property gym was not open at time we were there. A bit far from city. Very busy limited parking spot inside the hotel Love the entertainment at night food was good

Leisure Family

10/10

Exceptional

26 Jun 2025

Elise

Wonderful!

Our family had an excellent experience from beginning to end. The staff was super friendly, the resort property is beautiful, and our food was amazing. Highly recommend for families to enjoy a nice holiday/vacation.

Friends_and_family Family

10/10

Exceptional

25 Jun 2025

Hadiya

We stayed at the hotel for 4 nights and had a very comfortable stay. The staff were very friendly and welcoming. The food variety was amazing and everything was delicious! There was a family friendly environment in the hotel, where we all felt safe. We will definetly be staying again on our next visit!

Leisure Family

10/10

Exceptional

16 Jun 2025

Jack

We really enjoyed our stay, the staff were lovely, from Zakaria at the desk and Ilham who was lovely and helped with anything we needed andYouness who interacted with us amazingly, the property itself has plenty space and never felt cramps, clean and cool, would Defoz reccomend to anyone, and would love to stay again

Leisure Partner

8/10

Excellent

08 Jun 2025

Soneya

Everything was good apart from the shower room the water pressure was very low which is not good for a 5* rated hotel.

Leisure Family_with_children

8/10

Excellent

01 Jun 2025

Rehana

Breakfast: No baked beans or hash browns.
Drinks: Pina colada, had to pay extra.
Evening entertainment: wasn't good.

Leisure Family_with_children

6/10

Pleasant

02 May 2025

Phoebe

Eden Andelou was just OK. Not a place for couples. All-inclusive dribks were nice, but food was meh. It's a shame they didnt include more traditional morcoccan meals in restaurant. It wasnt hard to get a sunbed which is good. But food made the getaway bland. We only stayed for 3 days... i dont know how people spend a week or longer here? Not a couples resort. I guess its good value if you're a family on a budget who just wants sun. The airport transfer was quick and easy - cost two people about 16 pounds. It is not a 5* hotel, but i feel like that is obvious with price. Overall, the stay was fine.

Leisure Partner

10/10

Exceptional

22 Apr 2025

Aneeba

Most friendliest staff

Leisure Family_with_children

2/10

Poor

08 Apr 2025

Ehsan

Issues in room

Overall, the trip was okay. The Check staff and the staff in the restaurant were amazing and nothing was too much for them where the hotel was lacking was the checks done prior to against moving into a room. This was headed by a manager called Mr younes. The main issues were a non-functioning leaky shower and a blocked bidet. although problems can arise during your stay which should be dealt with promptly by maintenance you should not be moving into a room with pre-existing problems. The main issue was that it took a day and a half for reception to be contacted and once contacted the problems were resolved quickly. The manager claimed that there was six lines to be able to reach reception yet most of the time on six separate occasions this line was either engaged or a non-functioning tone was emitted. This is something the hotel needs to rectify first of all make sure that all your checks include the amenities in the room so that everything is working before the guest arrives and secondly, if there is a problem reception or maintenance needs to be contactable in a timely . The manager offered various solutions like an upgrade to the room, but due to the family having already settled in, we preferred them to send maintenance to fix the amenities amenities which they did in these types of situations where a guest has been an inconvenience the hotel also needs a better resolution policy so rather than simply asking the customer to contact Marriott or the corporate office.

Friends_and_family Family

10/10

Exceptional

07 Apr 2025

Rajesh Kumar Kanji Dhanji

Nice quite location away from the busy town centre, lots of amneties on site to keep you occupied, clean rooms and good choice of food available, all staff very helpful and accomodating

Leisure Partner

10/10

Exceptional

31 Mar 2025

Andrew

Great staff, great facilities and great food

Leisure Partner

10/10

Exceptional

31 Mar 2025

Dave

My wife and I had an excellent 7 night stay at Eden Andalou. The hotel truly is a wonderful oasis within easy reach to both the airport and the medina.
The staff really do take time to make you feel welcome and go out of their way to provide first class survey.
Cleanliness was top notch, rooms spacious and couldn't wish for anything more.
Addressing some concerns that I have read in other views:
Food - amazing! Lots of variety and all expertly prepared. If you cannot find something at every meal to suit your palette, you really do need to up your preparedness for culinary adventure!
Drinks - above expectation! Ok, so you're not going to get Guiness, but the larger is cold and refreshing. The cocktail choices have hearty measures. My wife, who is a walking vat, says the wines are tasty and managed to make her fall over more than once!
Pools - very clean and excellent to just hang out
Staff - all polite, friendly and helpful. Make it a mission to try and get Peaky Blinders - the night security guard - to smile. It can be done!

The sun in Morocco is very different to the British sun :-)
So don't forget the sunscreen!

8/10

Excellent

27 Mar 2025

neil

There are so many things to say about this resort, and virtually everyone is incredibly positive.
From the moment you pull up to the security entrance, you can't fail to be impressed by how stylish the resort appears. As you drive into the resort and arrive at reception, an opulent yet stylish area, you are greeted with warmth and smiles from possibly the nicest receptionists you're likely to meet at any hotel around the world. Their appearance is smart and professional, their conduct like relatives you haven't seen for a long while and who are excited to see you. The check-in process was simple and efficient, yet every detail covered in a more than satisfactory manner.

Our room was large, well appointed, and spotlessly clean. The bed was huge, firm but very comfortable. We didn't have the best view, but it was far from poor. Bedding and towels changed everday.
The buffest restaurant was great in terms of choice and service. The Fez restaurant was terrible with useless staff and poor service and cold food.

Leisure

10/10

Exceptional

26 Mar 2025

teresa

The property was great , just alittle tide in some areas, hallways ect. Staff were all amazing ,food was good.i wouldnt say its a 5 star, i would say more like a 3 stars good value though.

Leisure Partner

6/10

Pleasant

15 Mar 2025

Dinesh

Very limited food served 😋

Leisure Friends

10/10

Exceptional

15 Mar 2025

Steward

Everything! Highly recommended!

Business_and_leisure Family

8/10

Excellent

14 Mar 2025

Luella

I was a bit worried due to mixed reviews but this place is honestly great. Was very affordable compared to other options. The free shuttle service was great however i recommend booking it in advance because it doesn’t fit too many. When we stayed it was very quiet due to it being off peak season and Ramadan so Marrakech itself wasn’t busy at all so we didn’t have any issues with the shuttle being fully booked. The staff are all lovely and work so hard making your experience good. The food is nice especially dinner and there are two restaurants. One buffet style and one Moroccan. This one however is at an extra charge but you get one night free there when you stay three or more nights. There is one big pool that isn’t heated and a smaller that is. The rooms are very big and comfortable. There’s an atm at the hotel and very helpful people in the office if you need any taxis or excursions booked. Highly recommend if you want a cheaper but nice place to stay b

Leisure Friends

10/10

Exceptional

14 Mar 2025

Lorraine

Had a lovely time with the kids, waterpark was fab, heated outdoor pool and entertainment and grill outside was brilliant.

More indoor activities for kids would be great and allergy info for food

Leisure Family

10/10

Exceptional

11 Mar 2025

Wendy

From the moment we arrived at Eden Andalou we could not have felt MORE welcome. The reception staff were amazingly helpful and they changed our rooms immediately for us. ( as there was a slight mix up with room type) .

The rooms are very spacious, spotlessly clean with enormous comfortable beds so we had no complaints at all. The rooms are cleaned daily, towels replaced and the bed linen linen changed at least twice a week.

The food choices are excellent with loads of healthy Moroccan salads and plenty meat and fish choices in the evening. There is a lunchtime bbq every day too with plenty variety of other dishes to suit everyone pizza, pasta, tagines etc. The house wine and beer is also very good and plentiful.

The service really was second to none on our 7 day visit. . Without exception every single member of staff was helpful and charming. Our breakfast and lunch waiter Ahmed was absolutely outstanding - he knew our names, what our coffee preferences were and where we preferred to sit and nothing was too much trouble for him, or indeed the bar staff too!

Leisure Family

10/10

Exceptional

08 Mar 2025

Zoe

Wonderful, relaxing stay with the best staff ever!

Absolutely wonderful hotel, truly the best staff I’ve ever come across. Hotel is spacious and a high standard. Food was fantastic and the pool was big with lots of loungers. Will definitely be back!

Friends_and_family Family

8/10

Excellent

01 Mar 2025

nasima Akhtar

We enjoyed our stay at the hotel, its good if you want to lounge around and eat all day. We visited in February we had good weather in the week we stayed, so was surprised that the water in the pool was freezing. I was surprised at the limited pool space given the 5 star rating and the fact that the pool area was very basic looking. The hotel is located in a developing area, at the moment with limited surroundings as in not even a shop in walking distant, so you do have to commute. Its good that there is a shuttle available although availability can be limited. I like that there is 24 hour security at entrance. The room we stayed in was nice although it is showing signs of wear and tear especially in the bathroom.

The buffets are ok, it does get repetitive.

In terms of arranging excursions, you will be restricted as many online providers will not collect you from the hotel so you may have to pay extortionate fees for the hotel to arrange this.

I hope the place improves as staff are friendly and makes you want tk return.

8/10

Excellent

27 Feb 2025

Jennifer

Great family holiday

Room was large and comfortable, food was decent and varied (the different patisseries for dessert were amazing!). One heated pool and one heated waterslides area meant its worth a visit even in the cooler months. Loads of kids in half term, they had a great time. Contact the hotel early to book into the special restaurant, there was no availability for us for the 3 nights we were there. We were also too slow booking the free shuttle into town so had to pay for a taxi.

Friends_and_family Family

10/10

Exceptional

25 Feb 2025

Absro

The staff was amazing. We enjoyed the suite as it was very spacious and had a lovely balcony. I would like to see more selection on the food side.

10/10

Exceptional

25 Feb 2025

Ryan

Great staff, good food - would highly recommend

Leisure Family_with_children

10/10

Exceptional

24 Feb 2025

Melanie

Good family holiday hotel

Stayed with teenagers and hotels water park kept them entertained.

Food good and staff extremely helpful.

The hotel is away from any other shops etc so you need to get a taxi everywhere. The hotel offers taxis at slightly more expensive prices which you would expect. You can use Morocco’s own Uber type app called In Drive which is a lot cheaper. However you have a bit of a gamble on the quality of the driver.

Hotel had great entertainment staff. Khalil was very good and engaged with holiday makers to the correct level without being too much.

Perhaps the itinerary of activities could be advertised a bit earlier as some days the evening entertainment was only announced that morning.

All in all a good value hotel with multi national guests all of whom were polite and friendly.

Friends_and_family Family

6/10

Pleasant

24 Feb 2025

Pabel

The staff in the spa who works at the reception is very rude.Few people had encounters with her.Otherwise ok.

Leisure Partner

10/10

Exceptional

23 Feb 2025

Simon

Family of 4 including 6 and 9 year old girls. My thoughts:

1. Previous reviews about the hotel needing some updating are now out of date. It’s in very good condition following what looks like recent and ongoing refurbishments.

2. There are a LOT of staff and so always well looked after. Nearly all very nice, kind, helpful and friendly. Only exception is the booking office who weren’t great and at one point had a tether loud shouting saga (not sure what it was about). Rest were great and I’d rate highly.

3. Main restaurant (Atlas) was very good. Great choice of food for all ages and tasty. Normally had an extra bbq section most lunchtimes / dinners as well. Fez restaurant (where you normally get on free sitting a week) was actually a lot worse - food wasn’t great and some of it cold.

4. Entertainment was good. Fun nightly shows and ongoing activities for kids and adults alike.

5. Swimming pools. We went during February half term so conditions were never going to be wonderful but the smaller pool was nicely heated (great to stay in, harder to get out!). No one used the bigger pool as not heated but looks beautiful for the hotter months.

6. Water park was great. Again, felt like it had been through a recent renovation. About 8 slides were heated which helped during the cold period we were there. During hotter periods it would be even better.

7. Location - it’s about 15 mins to the airport and 20 minute cab into town that costs about 150 dirham.

Overall rate it highly

Leisure Family_with_children

10/10

Exceptional

22 Feb 2025

Amala

Very helpful and friendly staff. Throughly enjoyed the service.

Leisure Family_with_children

10/10

Exceptional

21 Feb 2025

Verified traveler

A wonderful 5* experience

Amazing hotel, nice and clean. Food options were great, clean and classy, although was repetitive when you stay more days. I would go back and stay here. Slightly far from city center, but quite and welcoming

Friends_and_family Family

4/10

Poor

20 Feb 2025

Michael

Not a real All Inclusive hotel - many things which are extra cost (e.g. ice cream). Airport shuttle to hotel is free but not on the way back which is ridiculous!

The people dealing with excursions & taxis from the hotel are VERY RUDE and not organised. Had the feeling they are just trying to take your money!

Leisure Family

6/10

Pleasant

05 Jan 2025

Abdul Qadir

I wouldn’t go again.

Leisure Family_with_children

2/10

Poor

05 Jan 2025

Javier

Clearly and not five star hotel, not even four. The list is too long, but we have already made a formal complaint with Expedia, which is being investigated.

As an example, one of my children was called to one side by a security person in a remote part of the hotel, asking him for a coffee and a croissant.

I only discovered this by chance, as I was walking in the area and saw my child carrying a hot coffee.

One reported this to the management, they apologised but did not look like this was a big issue for them.

Nobody seemed to care, the hotel was probably last updated 20 years ago and corrupt employees used every opportunity to sell services which were already included in an all-inclusive package.

I cannot believe it is a Marriott. I know their standards, and this is not one of them.

Leisure Family

10/10

Exceptional

02 Jan 2025

Noor Ali

Despite the occasional cloudy weather, our stay at Eden Andalou Acqupark & Spa was truly memorable. The exceptional hospitality, delicious food, and engaging entertainment made it a fantastic vacation for our family. We highly recommend this resort to anyone seeking a relaxing and enjoyable Moroccan getaway.

Leisure Family

10/10

Exceptional

26 Dec 2024

Imraan

Great stay with family of young kids. Lots to do, great team and nice facilities.

Leisure Family_with_children

10/10

Exceptional

24 Dec 2024

Nosheen

Stellar place…I call it home ❤️

Leisure Family_with_children

10/10

Exceptional

22 Dec 2024

Swety Begum

I like to Eden Andalou property, i like to staff behave very good service, nice view inside or outside..

Family

10/10

Exceptional

03 Dec 2024

Sheedah

A very peaceful retreat, away from the hustle and bustle of the town centre. There is a shuttle bus that takes us to and from the centre without extra charge which is very convenient. We enjoyed the aqua park, indoor jacuzzi & pool in addition to the spa facilities. lunch and dinner was delicious and varied. They had some tasty offerings. Breakfast was also great. Overall our experience was very positive and we left feeling invigorated. I highly recommend and would certainly stay again. Thalib at reception was very welcoming and friendly, we felt very cared for and looked after by the Eden staff. The view to the garden from our room was very picturesque and peaceful. Well done Eden !!

Leisure

8/10

Excellent

12 Nov 2024

Guepy

The staff was wonderful. Very accommodating and many speak multiple languages so it is very helpful. The location was amazing and very inviting. I would recommend Eden Andalou to anyone and everyone

Leisure Partner

10/10

Exceptional

05 Nov 2024

Zarina

Great hotel. The water park and pools were great. Kids amd adults had a lot of fun. Food was amazing. So much choice. Always different. Staff were polite and so helpful. Shuttle service was available to take you to Marrakesh centre and back. On the whole a wonderful hotel. Will be back for sure.

Leisure

10/10

Exceptional

05 Nov 2024

Taner

It was a great experiences in terms of food quality, options to choose and transportation to city centre with bus shuttles. Another plus is free Airport to Hotel transfer, if you let them know before 48 hours of your arrival.
Aquapart for kids a plus too...

Leisure Family

8/10

Excellent

05 Nov 2024

Guruprasad

Decent resort. Food was very repetitive and meat was not very good quality. The staff were fantastic though.

Leisure Family

10/10

Exceptional

03 Oct 2024

Juliana

We had a fantastic time at the Eden Andalou hotel. The food was excellent, offering a wide variety of options to suit all tastes. The staff were incredibly friendly, polite, and always willing to help, which made our stay even better. The entertainment was fun and added a lively atmosphere to the evenings. Overall, we were very impressed and will definitely return, recommending it to friends and family as well.

Leisure Family_with_children

10/10

Exceptional

24 Sep 2024

Christopher Paul

This was a great one stop shop of a resort, offering a great location, an excursion service, gym and a wonderful relaxing experience including great dining and pool facilities. The staff were a delight from front desk to the dining staff and the pool boy.

Leisure Partner

10/10

Exceptional

30 Aug 2024

SAKANDAR

Great resort, with an amazing friendly and helpful staff team. Great fresh food options, plent of activities, great place for families and kids

Leisure Family_with_children

10/10

Exceptional

29 Aug 2024

SYEDUL

Excellent hotel where the staff always happy to help. Food was very good and you'll find something for everyone. Entertainment was good and staff try their best. Water park is few minutes walk from hotel and is good and pretty quiet. 20 mins from the airport. Free pick up from the airport one-way.

Friends_and_family Family

10/10

Exceptional

29 Aug 2024

SYEDUL

An amazing hotel where the staff are outstanding and always happy to help. Food was very good and you'll find something to suit your taste from local cuisines to grilled BBQ served outside. Entertainment was average but staff try their best. Water park is 5 minutes walk from rooms and is really good and quiet. 20 mins from the airport. Free pick up from the airport. They have plenty of staff during lunch and dinner which is very helpful. Highly recommended hotel.

Friends_and_family Family

10/10

Exceptional

19 Aug 2024

Tyrone

Liked the food, staff were pleasant.

10/10

Exceptional

18 Aug 2024

SYEDUL

Brilliant start

Loved our stay at this all inclusive hotel. Did we excellent and they had something for everyone. Water park was brilliant and the rooms were very spacious. Must pay the city tax if your child is 12 or above which we didn't know about. Free shuttle to the town, Jame Al Fanaa. Free shuttle one way from airport to the hotel.

Friends_and_family Family

10/10

Exceptional

05 Aug 2024

Sami

Great place. For family with 3 kids this was great for us as all we did was eat, sleep, swim, have fun and not have to leave the property. Swimming pools were great. Food was great. Staff were great! Will come back for sure

Leisure Family_with_children

10/10

Exceptional

01 Aug 2024

Kimberly

Beautiful place! Every single employee was so kind!!! We had a great time. Perfect for families and kids. And we loved the food every day!!!

Leisure

10/10

Exceptional

25 Jul 2024

Samiha

It was very nice looking, a little small for a resort but very good service. We qualified to dine at the fancy restaurant Al Fez as we stayed for more than 3 nights, however the staff had forgotten to tell us this was closed on weekends. Therefore we were not able to adjust our schedules to dine there. Otherwise all staff were friendly, cleanliness was great, and food also tasted great. Would recommend.

Leisure Family_with_children

8/10

Excellent

23 Jul 2024

Mohamed

Great Family Resort

Apart from the staff at the reception desk who were very dismissive and rude whenever we approached them and always seemed to have a “cant be bothered, just go away” attitude, our stay was very good. we had a big spacious room for a family of 4. Pools were great, aquapark was fun and all inclusive food selection was also great - always something to eat and big variety of choice. Special shoutout to the animation team (Brownie, Smiley, Bruno and the others) their energy was amazing! In the restaurant also Yasmine the omelette chef and Asiya at breakfast were always smiling and greeting me and my family. Idrees and Younus and pretty much all of the waitering team were always on hand to get anything we needed and made sure we were looked after on every visit. Overall would definitely reccomend, just dont expect any help from the reception staff as they were terrible.

Friends_and_family Family

6/10

Pleasant

22 Jul 2024

Youssef

The quality of food and service was lacking during the first several days of the stay. I understood that the majority of hotel staff was on Eid holidays and so we felt it during the stay. The last two days were OK though it was too little too late.

Business_and_leisure Self

10/10

Exceptional

18 Jul 2024

Rehan

We had a lovely stay at this resort, it has everything a family needs and the water park will keep the kids busy all day. The food is also very nice and the team is amazing. Ayoub and Lamia from reception team are very good speak nice english. Overall highly recommend 👌

Leisure Family_with_children

8/10

Excellent

18 Jul 2024

Rachid

Most of the staff are really nice ,the foods amazing ,it's many activities for the kids .

Leisure Family_with_children

10/10

Exceptional

04 Jul 2024

abde

The stuff was very professional,the waitresses were very professional especially a guy name was matishe ( Ismail) morning shift.I will come again my family was very happy the kids had a great time.

Leisure Family

2/10

Poor

20 Jun 2024

HAFID

I previously stayed here couples years ago. Noticed deterioration in all aspects. Some of the personal were very nice others were rude and clueless including management....

Leisure Family_with_children

6/10

Pleasant

02 Jun 2024

hind A M

Review

Overall it was ok but comparing to other properties it wasn't outstanding. There are things that could be improved :
-We always had to ask for towels because staff didn't automatically replace them.
-Tea and coffee in the rooms likewise wasn't replaced without asking.
-There were flies constantly landing on the food in the restaurant, which was quite disgusting.
There wasn't enough variety of desserts for children. Ice cream was an extra cost, around €4 for a small ice cream 🤔
Hotel admin was very unhelpful when we attempted to change our reservation because of a flight cancellation by the airline.

Friends_and_family Family

4/10

Poor

02 Jun 2024

Hind

Leisure Family

2/10

Poor

19 May 2024

Sanaa

All the staff were very helpful but unfortunately the hotel wasn’t 5star not even 4star the food was good it wasn’t at the standard of the real Moroccan food I’m saying that because I’m Moroccan and I know what I’m talking about. The drinks was very limited we had to pay extra for an other drinks which normally supposed to be all inclusive but been surprised when we arrived at the hotel. Really it should be a 3 star hotel

Leisure Family

10/10

Exceptional

09 May 2024

sadaf

Great property!

Leisure Family_with_children