Name: Novotel Metz Centre
Address: Centre Saint Jacques, Metz, 57000, FR

10/10

Exceptional

07 Jun 2026

Emmanuel

Great hotel like always !! In the center, very clean, friendly staff, amazing bar, swimming pool!

Self

4/10

Poor

05 May 2026

MARICARMEN

Hotel is abandoned. Terrible mattress.

Partner

10/10

Exceptional

03 May 2026

Jhan

This breakfast was the best value. It was plenty and it was so delicious!

Family_with_children

8/10

Excellent

01 Jan 2026

ROSANNA

The room cleaned everyday, staff are kind and helpful, breakfast just normal.

Leisure Pet

10/10

Exceptional

29 Dec 2025

Marc

The hotel and the room were spic and span. The breakfast buffet was excellent and the people were friendly.

10/10

Exceptional

27 Dec 2025

Vicky

Loved it!

Partner

10/10

Exceptional

28 Sep 2025

David

Great location that lets yo see the highlights of the city in minutes. Restaurant was very nice and had a great feel.

Leisure Family_with_children

8/10

Excellent

18 Sep 2025

Jeffery

Uncomfortable area around hotel

8/10

Excellent

16 Sep 2025

Michel

Swimming pool not cleaned, full of flies, awful

Business

10/10

Exceptional

16 Sep 2025

Gary

Great hotel, close to the centre with lots of eating and drinking options. There's lots of EV charging close to the hotel.

Leisure Partner

10/10

Exceptional

30 Aug 2025

Vivienne

Great for a stopover. Spacious room for 3 adults (travelling with 20 year old daughter and husband) and our dog. Parking on site and very central to explore Metz

Leisure Pet

10/10

Exceptional

16 Jul 2025

Amanda

Disappointing considering the cost.

The Novotel in Metz was one of the more expensive hotels we have stayed in on our European tour. It is not as classy as we had expected and the decor in the room was dated especially the textured white walls. The plugs in both the sink and shower did not drain well and smelt.
The bed was comfortable and pillows fluffy. There is an outside pool but it is very busy with children and not very big.
The price of the hotel was not reflected in the stay. The underground parking is shared and smells like a public toilet, payable at the time of leaving.

Partner

8/10

Excellent

08 Jun 2025

Janet

Lovely hotel - dining area stunning / staff nice - room tired .

The area is awful - but the cathedral was absolutely stunning.

Lots of drunks near hotel - a no go for us

Leisure Partner

8/10

Excellent

27 Apr 2025

Verified traveler

Hotel is great, area around it is very run down. The location being in the centre of the city is amazing but the shopping centre it is within is very bad.

Friends_and_family Family

10/10

Exceptional

24 Apr 2025

Kristen

Staff was very nice and helpful. Views from the room was amazing. Clean room and hallways. Hotel was close to lots of restaurants and shopping.

Leisure Family

8/10

Excellent

28 Mar 2025

Verified traveler

Great time
The office desk manager was super helpful and nice.

Self

10/10

Exceptional

02 Jan 2025

jose

Christmas markets at Metz

Nice location and normal Novotel room

Friends_and_family Family

6/10

Pleasant

05 Dec 2024

Corinne

Breakfast is outrageously expensive! Hit and miss with the front staff as to whether or not they are friendly.

Leisure Family

10/10

Exceptional

04 Dec 2024

Laura

Wonderful

Leisure Friends

10/10

Exceptional

17 Sep 2024

Keith

Well located. Easy for restaurants and shops. Hotel is clean and easy to use. Lifts are a bit confusing.

10/10

Exceptional

23 Aug 2024

Irem

Excellent location, really spacious rooms, indoor car park, kids play area just around the corner, very central and really nice pool. They are dog friendly as well. We had such a lovely experience here. Thank you

10/10

Exceptional

16 Aug 2024

Verified traveler

Great location, breakfast and facilities

Friends_and_family Family

8/10

Excellent

13 Aug 2024

stephen

For business clientele not tourists.

I would say that the hotel is more suitable for a business clientele. The location was central, easy to access and close to all historical sites (therefore very convenient). The inside of the hotel was clean and attractive but the outside was a 1970s concrete jungle of a mess. Staff were not too knowledgeable and clearly did not really know their own city - they were no tourist information center - but they were friendly and courteous.

Partner

10/10

Exceptional

09 Aug 2024

Hannah

We really loved our stay here, extremely comfortable and great facilities for families! However, the presence of security guards with alsatians was a bit worrying. It didn’t feel unsafe per se, however the fact that security with dogs was needed made it feel like there might be trouble! The breakfast was good, although the bacon wasn’t properly cooked. Great selection of continental items.

Leisure Family_with_children

10/10

Exceptional

07 Aug 2024

roy

I loved the location and ease of visiting the area. Food great. Breakfast great. Pool great.

Leisure

6/10

Pleasant

30 Jul 2024

Donna

Room was a bit dusty and rustic. In a good location.

Leisure Self

6/10

Pleasant

01 Jul 2024

Michael

Good breakfast. Unappealing decor above the first floor. Very slow elevators

10/10

Exceptional

25 Jun 2024

Angela

Wry central, very safe, large rooms

Leisure Partner

6/10

Pleasant

26 Apr 2024

Linda

Nice central hotel. Very clean. Staff not overly friendly

Leisure Partner

10/10

Exceptional

25 Apr 2024

Michele

There were no washcloths, would like to have washcloths.

Leisure Family

8/10

Excellent

29 Mar 2024

Robert

The location was fantastic...everything to see is within walking distance. It is a little difficult to get into the hotel as it's not intuitively obvious how to walk into the lobby. If you're driving, the parking garage is on the property, which is nice, but there's no good/easy place to check in/check out. Rooms were nice although a little small.

Leisure Partner

10/10

Exceptional

10 Sep 2023

boris

Good

Leisure Friends

10/10

Exceptional

23 Oct 2022

Bethany

The man at reception is wonderful

Leisure Family

10/10

Exceptional

10 Aug 2022

Anita

Really good central place with great facilities especially if traveling with children

Friends_and_family Family

4/10

Poor

01 Aug 2022

Murat

We couldn’t park our van there because of height limit of the garage. I had to park it at a different lot and walked back midnight!

Leisure Family

10/10

Exceptional

28 Nov 2021

Sandi k

Great location! Close to everything!

Friends_and_family Friends

10/10

Exceptional

22 Jul 2021

Verified traveler

Good location & modern

Business Self

10/10

Exceptional

05 Jul 2021

Verified traveler

Great two nights stay. Parking was great under hotel. Check in went fast and all staff we encountered were friendly and helpful. Breakfast was good with hot and cold options. Pool was nice and maintained well. Room was spacious but could use some upgrading. Only downfall was that outside hotel entrance there was a group of homeless individuals that would hang around entrance all day.

Leisure Family_with_children

10/10

Exceptional

11 Aug 2020

Chy s r

Way to Paris

It was centre of the Metz. My children loved swimming pool. Clean and tidy. No complaints.

Friends_and_family Family

4/10

Poor

16 Feb 2020

Verified traveler

The staff in the morning was terrible when I tried to get the breakfast that I had already paid for, the greeting staff when I checked in was almost non existent. I will never stay at any novatel hotel after this experience

Leisure Family

8/10

Excellent

16 Dec 2019

Joel

Nice hotel/nice people!

Rooms comfortable rooms. Great location. Good breakfast and snacks. Made us happy.

Friends_and_family Family

4/10

Poor

15 Mar 2019

ludovic

Not what a Novotel should be

why:...the setting, the main entrance is facing an internal yard where you can hear people coming in and out of the hotel and the room despite our best effort was far too hot

8/10

Excellent

03 Mar 2019

Verified traveler

Staff were pleasant and helpful, location was great. The rooms were clean and comfortable and just as expected.

2/10

Poor

03 Jan 2019

Verified traveler

Dirty, poor condition and generally a mess of a room.

Drain was blocked in first room, we were moved quickly which was nice but the second rooms was still a state.

10/10

Exceptional

26 Dec 2018

Joshua

Clean, comfortable rooms at a great price

We enjoyed our stay at the Novotel Metz Centre. Clean, comfortable rooms at a great price on a good location. Friendly desk staff and easy affordable parking. Our kids (2 and 4) loved the toys in the lobby!

Family

10/10

Exceptional

23 Oct 2018

D

We actually booked the wrong date and hotel staff were kind enough to change without penalty despite it being a fixed booking through Expedia.
Located right in the heart of Metz with a shopping centre below and walking access to heaps of restaurants.
Breakfast was excellent. Parking is under the hotel in the shopping centre car park, very tight but plenty of space.

6/10

Pleasant

26 Sep 2018

angelina

The room let the hotel down.

The hotel in general is very nice, modern and clean. We had evening meal which was excellent, and the breakfast was also good. Pity the room let the hotel down.... badly stained carpets, the seperate toilet door was filthy inside... furnishings were worn and tired, shame really as the bed was comfortable and clean, tea/coffee provided etc. The parking is in a shopping multi story but the hotel has allocated area, yellow floor, and the lift takes you up to reception.

8/10

Excellent

17 Sep 2018

Verified traveler

A nice hotel

Hotel is very conveniently located in walking distance to many attractions, shopping and even train station. The room was spacious with comfy bed and tea/coffee facilities, as well as small refrigerator. A free bottle of water was given every day. The room was quite with good WiFi. No safety box in the room. A nice swimming pool when there is no pool party. Staff at reception and cleaning one were nice. I would stay again.

6/10

Pleasant

30 Aug 2018

KUTLU

Average

the carpets were wet all day, local area seems dodgy. Breakfast is so week, definitely doesn't worth the money the hotel is asking for.
Other than that a nice and convenient room, helpful employees.

10/10

Exceptional

31 Jul 2018

Arsim

Very nice hotel

Very good experience and good service clean good breakfast

6/10

Pleasant

07 Jun 2018

Reuben

Difficult hotel to access, especially if one has a car. The reception staff is nice and trying hard, but they are young and inexperienced (got charged for the room, even tho it was prepaid). The staff not very helpful, when asked for info, again not for lack of trying, but simply lack of knowledge. Hotel itself located in a pedestrian shopping mall, not far from the train station; as a result, the neighborhood becomes very seedy within a block or two.

Partner

8/10

Excellent

22 May 2018

Greg

Great location and excellent breakfast. Rooms are starting to date and while clean, the place could use a refresh. Overall, our stay was comfortable, the bed was superb

8/10

Excellent

24 Mar 2018

Verified traveler

Good once you get there

Hotel is typical 4-star chain property in middle of Metz. Located above a shopping center; has dedicated space in shopping center garage for parking. Pedestrian access to hotel from outside or through the shopping center is indirect, a little inconvenient, and not well marked. Hotel is fine -- rooms large, clean, well-furnished, quiet; good bathroom.

Partner

10/10

Exceptional

20 Feb 2018

Verified traveler

Great offer for families

A hotel that understands what it's like to travel with older children. Great value.

6/10

Pleasant

11 Feb 2018

James

Nice location but Hotel could be in better conditi

With convenient public parking under hotel, it is well situated in the centre of Metz and easy to get to from the motorway. As a family we have used this hotel a few times as an overnight stop, as we transit to/ fron UK on holiday by car. Rooms are OK, but looking tired. Double bed with additional sofa bed, however when we undid the sofa bed I was not convienced the sheets had been changed since the last guest but as we checked in at 2.00am, we were too exhausted to go back to reception and the children had already fallen asleep on the bed.
Staff were friendly but felt if it had been busy then the queues would have been quite long.

8/10

Excellent

06 Feb 2018

David

Ok condition

Overall ok. Hotel needs some renovation, lobby is good but halls and rooms are becoming tired.
Car parking was not included but costs 12€ for the night, this is ok for the city.
Would consider again but until renovated would look around at other options too!

8/10

Excellent

28 Dec 2017

Lai

Nice and convenient city centre hotel

Convenient and comfortable hotel. Easily accessible to food and shopping areas. Very kids friendly.

2/10

Poor

16 Dec 2017

Verified traveler

A staff member entered my room at 5am

Second time staying here a staff member tried to enter my room at 5am in the morning. Also a log of the lock showed he had previously entered also. Initially the hotel manager lied and tried to cover up that they had accidentally given the wrong card to another hotel guest but then Pascal changed the story once the proof was on the log that actually it was a staff member. If me and my friend had not been alerted to the entry to our room at the time, we dread to think what the motives were. He was trying to creep through the second door once he had already opened the front door. When he saw us waking up he ran. We had to call the police. What is worse, the way the manager dealt with the incident is awful. He tried to defend his staff member and his own reputation. He was adamant to stick to the story that his staff member made a mistake and opened the door accidentally for a drunk man. His behaviour towards us also got aggressive and he could only provide one night refund. I would like everyone to know, especially if you are a woman staying alone or with another female friend, there is a security concern at this hotel. I raised with Accor and currently no response however the booking was made via Expedia and Expedia have been fair although not satisfied entirely especially being a Gold member. Be mindful. It's a shame as the location of the hotel is convenient but instead I stayed at Mercure the third time I went. I will never stay here again.

10/10

Exceptional

11 Dec 2017

Gavin

Very comfortable hotel with easy check in. Good location for the centre of Metz. Had a fire alarm whilst there, which was a false alarm, but the reception people seemed to be ignoring those standing in reception waiting to find out what was going on, when they did tell people what was going on it was only in French

Partner

8/10

Excellent

05 Dec 2017

Robert

Novotel Metz

Great location, nice and comfortable rooms. Fantastic town.

8/10

Excellent

03 Nov 2017

N

Great location

The hotel is based in a great location at the heart of the old town Metz. Only a few minutes walk from the Metz Cathedral, and the Temple Neuf. Good restaurants are also located nearby. The hotel has also convenient walking distance from the train station.

The rooms are very spacious, and in a good condition. the staff are good and friendly.

8/10

Excellent

14 Oct 2017

Verified traveler

3 day stay for business. Satisfactory for a chain hotel. Staff was extremely helpful during the stay

2/10

Poor

15 Sep 2017

Ovidiu

Disappointing experiance!

We wanted a room for wheelchair accesibiliy in hotel and room but was a very disappointing experience. Why? Here are details:
1. Elevator was to small (from parking place accesibility)
2. We had to change the elevator to go to our room (3rd floor).
3. 2nd elevator was also to smal for our familly (we are 2 parents with 2 kids, one of them in wheelchair as I said)
4. Hotel room was little dirty
5. When we arrived at hotel around 12:15 tgey told us to wait an hour for the room to be clean. Despite of that room and toilets were not very clean
6. Only 2 little shampoos and 2 little soups for 4 people ( parents and 2 kids).
7. Entrance in main room is to small for a wheelchair.
8. Parking accesibility was a unbelivebly bad. After you go out from elevator there is a ramp that cannot be used because is like almost 90%.

Please don't write anymore in your hotel that you have wheelchair acesibility, so no more people like us have to suffer.
OVER ALL A VERY DISAPPOINTING EXPERIENCE! This is a 4 star hotel??? Only big lies.
We would like to get our money back because you lie to us and our vacation was a unbeliveble bad.

Best regards,
Ovidiu Mare.

6/10

Pleasant

17 Aug 2017

Verified traveler

Tired decoration, mouldy mastic and grey grout in the bathroom, dirty air con vents. Good location, very central and accommodating car parking arrangements

Family

10/10

Exceptional

20 Jun 2017

Verified traveler

Comfy beds and good pool

Walking distance to lots of eateries, carparking under hotel although a bit on the expensive side as hotel guests... Beds mega comfy and swimmingpool very welcome

Partner

8/10

Excellent

11 May 2017

Heather

Hotel was comfortable & clean. Staff was very friendly and helpful. Great location close to the cathedral & many restaurant & bars. Parking was easy.

4/10

Poor

13 Apr 2017

nick

Grubby

Hotel was very gruppy Our room was dirty and there was hair in the shower !

Partner

4/10

Poor

22 Aug 2016

Scott

Nice reception and staff, poor rooms

This is now an old hotel that, whilst re-fitted in the main reception areas, has very tired and unpleasant rooms.

We only stayed one evening, but would look to stay elsewhere in Metz if we went back to the City.

It's a real shame as the location and staff were great.

10/10

Exceptional

17 Aug 2016

Nigel

nice modern hotel in middle of city.

Good city centre location, quiet, good rooms, helpful staff. Very clean and well maintained. Nice little swimming pool. Good underground parking at 10 euros a day, otherwise parking an issue.

10/10

Exceptional

19 Jul 2016

Shelley

Great central location

Room very clean with excellent facilities e.g. tea/coffee making , huge television, free minibar, not to mention the very comfortable bed! Staff very friendly and helpful. Outdoor pool area excellent. Food fantastic.

8/10

Excellent

13 Jul 2016

Monalisa

Good Place

We requested a non smoking room and got the wrong room, but they change us immediately and upgrade us to a more spacious and bigger room. No complains. Big bathroom, clean, plenty of space.

10/10

Exceptional

10 Jul 2016

Delphine

Very good

Piscine agréable , très bon restaurant , très bon petit déjeuner

Family

10/10

Exceptional

11 Jun 2016

Richard

Great location

The hotel was convenient for touring what we wanted to see. The surrounding area was safe even at night. There were lots of small shops, patisseries etc nearby.

Partner

8/10

Excellent

30 May 2016

Verified traveler

Modern comfort in old \nMetz

Very nice hotel but I had problems with internet connection.

8/10

Excellent

15 Mar 2016

Robert

Great location in a pretty city

Perfect location from which to explore Metz

Family

6/10

Pleasant

30 Dec 2015

Verified traveler

It's OK, but not 4 star.

Hotel is centrally located. Friendly service, hotel decor is a bit dated and tired. Breakfast and dinner was good. Bed not very comfortable.

Family

6/10

Pleasant

22 Dec 2015

Alexander

Convenient hotel

Convenient, but tired hotel in Metz city centre. Parking easy (under hotel), but the hotel itself appears quite tired, particularly in the corridors and rooms, with an institutional feel to the building. Service from hotel staff was excellent and faultless.

Family

8/10

Excellent

18 Nov 2015

Verified traveler

Beds a problem

Very good if you wanted single or double room

NO twin bedded rooms ,a bed and a sofa bed !!!!

Family

8/10

Excellent

01 Nov 2015

Jai

Was here for quick stopover for night so can't really review properly except to say everything was good from what I experienced

6/10

Pleasant

07 Oct 2015

Verified traveler

Great town, not so great hotel

We stayed at the Novotel Metz for one week, and chose it because of the good reputation we heard about the hotel chain. There aren't many options for higher-end hotels in Metz, so options were quite limited. The location is perfect; right in the center of the town, and just down the street from the Mairie and cathedral. The hotel room felt outdated--everything from furniture to the carpet, which had several stains. The hotel staff weren't friendly whatsoever. These problems though are minimal at most. Our main complaint against Novotel Metz is that at the end of our stay, they charged us an additional €200 for daily buffet breakfasts that we did not order. Upon receiving the checkout bill, everything was in French, we didn't know what all these charges were, and the hotel staff offered no explanation. It wasn't an option we chose when booking the hotel, so we're left wondering how a hotel with this \"great reputation\" could screw up that badly. To make matters worse, they offered no apology at all. Staff was aloof and didn't seem to care. In the end we were able to get a refund, but they should have comped a free stay at another location, because that would be the only reason we'd stay at another Novotel.

Family

8/10

Excellent

22 Sep 2015

Christine

Good spacious room

Room was clean and spacious, good breakfast with lots of variety to choose from. The hotel was ideally situated and everything was easily accessible.

Partner

8/10

Excellent

07 Sep 2015

Verified traveler

Very helpful staff and hotel is right in the historic centre of Metz

10/10

Exceptional

19 Aug 2015

Srini

Very comfortable and nice stay

Our family had a very comfortable and nice stay. We took the breakfast buffet included room price and the breakfast items were really good

6/10

Pleasant

18 Aug 2015

Verified traveler

Great location but room was a bit worn out

Location was great. The carpet in the room needs to be cleaned/replaced. Beware of the parking garage under the hotel; are gas was siphoned from our rental car.

8/10

Excellent

17 Aug 2015

Patti

Would stay here again!

Good breakfast, good-size room, shopping and restaurants in same area, great pool. Plenty of parking, just a little tight getting in and out of
parking garage. We had some difficulty with the door in our room but very secure!

Partner

10/10

Exceptional

09 Aug 2015

Manjit

Mr singh

It was the pleasant stay

Family

6/10

Pleasant

05 Aug 2015

Tari

European Holiday

Decent location.
It was more like a motel, than a hotel

Partner

8/10

Excellent

04 Aug 2015

Verified traveler

Nice hotel right in the centre of everything

Lots of things to recommend it and and any little issues were immediately dealt with by friendly staff. We would return.

6/10

Pleasant

04 Aug 2015

Deborah

A one night stop over

Right in the centre. Reception staff not welcoming or helpful but bar and restaurant staff excellent. Rooms rather tired and bed not great but it was cheap. Internet very slow. Parking available.

8/10

Excellent

19 Jul 2015

Mark

Very good city stopover

Good overnight, very central with onsite parking

Partner

10/10

Exceptional

07 Jul 2015

Verified traveler

Excellent choice for our stay

Excellent enjoyable over night stay. Location is great, in the center of everything. Many restaurants in nearby area. Grocery stores nearby. Nice room, good breakfast. Kids enjoyed the swimming pool and little toy they got. Will definitely stay here again when returning to Metz.

Family

6/10

Pleasant

30 Jun 2015

Tim

Metz

Lovely city

Partner

6/10

Pleasant

03 Jun 2015

Matthew

not again Novotel nancy is GREAT!!!!!!!!!!!!!!!!!!

this property does not have rooms with two beds just a double and a sleeper sofa! Very bad for someone who gets the lumpy sleeper sofa, No bath tubs as well. yet is given a 4 star should be three star.
Breakfast coffee was cheap. no clothing can be cleaned on weekends. closed until Monday. It does have a great location I suggest the Ibis or another 4star the mecure hotel is nice.

8/10

Excellent

25 May 2015

Verified traveler

Great service

Door knocking too early.

4/10

Poor

18 May 2015

Verified traveler

A less than average hotel

The hotel is very well located, just in the city centre.
The room was big, but very very old, and not very comfortable (for example, I would need at least one electrical socket close to the bed).
The staff was very friendly and helpful.
I found the quality of the breakfast not very good.

10/10

Exceptional

10 May 2015

Christopher

Good central Hotel

Good hotel, central location.

Partner

8/10

Excellent

25 Apr 2015

Andy

Great Night Staff

I went to Metz to see a metal show (Overkill) in March 2015. The hotel was pretty good. My room was huge for one person and I thoroughly enjoyed spreading out. It was also clean and quiet. I was disappointed to hear that the restaurant was not open until 7pm, which was the same time as the doors for the show. When I got back to the hotel around 1am, I was hungry and asked the young man at the desk if there was a vending machine. He said no, but ran off to the back and brought out a sandwich. I was so grateful and prepared to eat the thing out of the bag, when he told me to wait a few minutes while he toasted it! He came out with the sandwich, along with a salad and an apple on a tray with utensils! I know it's only a sandwich, but it's the little things like that that can make a place that was meant to be a simple bed into a great stay.
Also, the bed was very soft for a hotel, which is much appreciated.

6/10

Pleasant

21 Apr 2015

Verified traveler

Great location, mediocre room, good price.

Room was not renovated since we booked the cheapest one. Good tv with lots of channels. Basic room & bed & bathroom. Great location, easy parking, apathetic staff. All in all, as can be expected.

10/10

Exceptional

02 Apr 2015

emma

in center

lots to see in the center and good parking. food good in hotel

10/10

Exceptional

19 Mar 2015

christine

Centrally located hotel

Stayed for 4 nights. Very impressed with hotel. We were booked in for bed and breakfast. Breakfast was good and room was a good size. The swimming pool looked inviting.

Partner