Name: AC Madrid Carlton
Address: Paseo De Las Delicias, 26, Madrid, 28045, ES

10/10

Exceptional

23 Jul 2026

Mary

Girls at desk were wonderful!

10/10

Exceptional

29 Jun 2026

DANBING

Limon water at lobby is complimentary

Family

10/10

Exceptional

19 Jun 2026

Roger

Very convenient location

Self

10/10

Exceptional

15 Jun 2026

Wing Tung

Great breakfast

10/10

Exceptional

31 May 2026

Joanna

The hotel area was clean so was the room. Staff was helpful and kind. Breakfast was really great - could choose from cold cuts, cheese or just cereal and pastry. Would love different cups for tea so it can stay hot longer and spills less. Those coffee cups don’t work well with tea.
If you want your room to stay air conditioned while you leave it do not forget to keep the card key in the slot next to the entrance door. Removing the card cuts off power so the AC is off.

Family

10/10

Exceptional

30 May 2026

Gianna

Great breakfast

10/10

Exceptional

22 May 2026

HYGINO

Everything was great. i will stay again...

Partner

10/10

Exceptional

09 May 2026

Josée

Pedro was excellent

Partner

10/10

Exceptional

02 May 2026

John

The room was very clean and in a location convenient to many activities. Staff members were very helpful. Would return there again.

Partner

10/10

Exceptional

07 Apr 2026

Xihan

nice stuff, clean room, walking distance to the train station. 10/10

10/10

Exceptional

06 Apr 2026

Kwok Ho

Very convenient location to the Metro stations of the Blue and Yellow lines of the Madrid Metro, and the Renfe Atocha stations if you are travelling to Madrid by train.

Partner

8/10

Excellent

10 Mar 2026

Paul Alexander

Nice friendly welcome.Big spacious room.Public transport in walking distance.No competition

10/10

Exceptional

02 Mar 2026

Felicia

Room was really clean. The staff was good. It was in a terrific location. Everything was terrific.

Self

10/10

Exceptional

17 Jan 2026

DANIEL

Booked this hotel for one night, walking distance to the train station. We arrived @ 11:00am and to our surprise the room was ready, so that was a plus! Room was clean, bed very comfortable, spacious bathroom and they kept our luggage for the day after check out. Front desk staff was very polite. We were very pleased with this hotel!

Leisure Partner

10/10

Exceptional

08 Jan 2026

Steven

We got to check in the morning we arrived, hours before the official time in the afternoon. It really helped since we had flown overnight.

Leisure Family

8/10

Excellent

28 Dec 2025

Jinu

Our stay was very nice. We are a family of 5 and reserved 3 rooms. Every room was very clean. Staff was nice. The only drawback was the small lobby with no seating area. Did not get the breakfast option so cannot rate on that. The neighborhood outside is extremely dirty. Walking around became difficult because of all the poop on the ground. Inside the hotel is very nice.

10/10

Exceptional

25 Oct 2025

Bertha

Excellent service

10/10

Exceptional

17 Oct 2025

Cesar

Great stay near Atocha station.

Great small hotel. Recently updated. Close to the Atocha station. Great service. Will definitely stay there again.

Business

4/10

Poor

12 Oct 2025

Pradyot

The hotel itself was fine but the room was definitely for a single person and not suitable for 2 people at the price point. We paid $400 for one night during the first week of October and the room was extremely small with very low ceiling.

Leisure Partner

10/10

Exceptional

23 Sep 2025

Diana

This hotel is a short walk from Atocha train station. Which is convenient for train travel. It was a very short walk from Reina Sophia, which is lovely and Reto Park. The center of town is a little far and required either taxis or public transportation. There’s a metro stop near the Reina Sophia that we used to get around. The rooms were comfortable and clean. The staff was very nice. I would recommend it.

Leisure Partner

10/10

Exceptional

27 Aug 2025

Jeff

A nice comfortable hotel with good staff and a good location.

Leisure

10/10

Exceptional

22 Aug 2025

Jorge

Excellent staff and personalized attention

10/10

Exceptional

14 Jul 2025

Nicolas

Perfect location!

Business Self

10/10

Exceptional

13 May 2025

xiaojian

Great!

10/10

Exceptional

28 Mar 2025

Yeow Thuang

This hotel is very near & accessible to Atocha

Business_and_leisure Partner

10/10

Exceptional

09 Feb 2025

Ju-hsin

Spacious room. Looks new and well maintained. Very comfortable bed.

Leisure Partner

8/10

Excellent

03 Feb 2025

Kevin e

Great hotel

Leisure Friends

10/10

Exceptional

17 Dec 2024

Eduardo

Ok

8/10

Excellent

06 Dec 2024

Chris

Location is good, was clean bright and comfortable. Gave me a very early check in which was very appreciated. Windows seemed thin because I could hear a lot of traffic

8/10

Excellent

29 Nov 2024

Andrea

The room was good and the staff very helpful. charging a flat 25 euros for breakfast is unacceptable when all we want is coffee and a roll or an egg. It is rather close to the Prado but the neighborhood had few restaurants or cafes and people sleeping on the sidewalk. An area of heavy traffic and little charm. Very close to the Reina Sofia and Atocha Station. Again the staff are very helpful and the room clean and well equipped.

Business_and_leisure Partner

10/10

Exceptional

20 Nov 2024

Ted

Good

10/10

Exceptional

01 Nov 2024

DANIEL

Excelente

10/10

Exceptional

13 Sep 2024

Swaleha

Highly recommended hotel. Really nice clean and quiet. Walkable to a lot of restaurants choices. Amazing stay

Leisure Family

10/10

Exceptional

03 Sep 2024

Arys

Great location with decent food options nearby.

Leisure Partner

10/10

Exceptional

01 Sep 2024

Elizabeth

Great location and friendly staff

The hotel was exactly what we required for a weekend in Madrid. An excellent location to sight see and from the money we walked in the staff were all very friendly. Rocio on reception checked us in quickly when we arrived and dealt with any questions efficiently. She is an asset to the hotel.

Friends_and_family Friends

10/10

Exceptional

23 Aug 2024

Ria

The room was very clean. It was spacious as well. They also gave 1 complimentary water in the fridge which was kinda weird since they knew there were 2 people staying. It was like 5 min walk to the train station and perhaps a 15 min walk to atocha station. I as kinda slow so probably took longer for me. There were a couple of groceries and restaurants near the hotel as well. Overall it was okay.

Leisure Partner

10/10

Exceptional

19 Aug 2024

Nazer A

Accessible and convinete location

Leisure Partner

10/10

Exceptional

03 Aug 2024

Regulo E

Very well situated and conveniently nearby all the Madrid landmarks.

Leisure Family

10/10

Exceptional

20 Jul 2024

Sandra

Excellent place! Breakfast can use some work but very good overall!!

Leisure Family

10/10

Exceptional

10 Jun 2024

Saul

All was good. Desk clerk was very helpful, greeted me with a smile. Can’t ask for anything better.
Thank you very much!
Saul

Leisure Self

8/10

Excellent

13 May 2024

CESAR C

Buena atención, bien el hotel, caro para el nivel

Partner

6/10

Pleasant

03 May 2024

Gladys

The hotel is small and doesn’t have a friendly entry with baggage. Very basic if you compare the rate paid as they have a short menu at the restaurant like a dinner.

10/10

Exceptional

27 Apr 2024

JOEL

Staff very professional , friendly , rooms very clean , Close to train station , dinning , bus and metro lines , very safe to walk in the area . 5 stars .
El personal muy amable y profesional , habitaciones limpias . Cerca de lineas de tren , metro y autobus . Muchos lugares para comer y se siente seguro caminar en la calle . 5 estrellas ,

Leisure Family

10/10

Exceptional

11 Apr 2024

Richard

A Great Hotel for Your Madrid Stay

We chose this hotel because it was close to Atocha Station and we had planned a few train trips in and out. The hotel is modern, stylish, and very comfortable. The room and bathroom were spotlessly clean. Staff were always friendly and helpful, and even though we could speak Spanish, their English was perfect. Highly recommended!

Partner

10/10

Exceptional

30 Mar 2024

Maria

Very accommodating

Leisure

4/10

Poor

06 Jan 2024

amir

Noisy

The hotel lobby was under construction and extremely noisy!

Friends_and_family Friends

10/10

Exceptional

31 Dec 2023

tresa a

The rooms were clean and well appointed. The location was excellent, near the Prado, Reina Sophia and the Atoche train station. The staff were incredibly kind and generous, providing a warm environment.

Leisure Partner

10/10

Exceptional

15 Nov 2023

Verified traveler

Nice rooms, staff, amenities, and convenient

I stayed in a newly renovated 7th floor room with a private terrace with views of Madrid and an outdoor shower, table with chairs and umbrella/sun shade. The room was great. It had an ironing board with iron, mini-fridge, spa tub, tea kettle, views from the bathroom and bedroom, external shutters for light blocking and as an extra barrier against street noise—however, noise was never a problem. I slept super-well. The 7th floor is the top floor so you also needn’t worry about noise from above. This was my third or four stay at this hotel. In the past, I always asked for an interior room facing away from the street, as I am a light sleeper and noise sensitive, but this room was way better.

I love the location of this hotel. It’s convenient and in the heart of things but on a not-too-busy street. It’s an easy 7-minute walk from Atocha train station, a few minutes walk to the metro, a few minutes walk to the Reina Sofia Art Museum, which always my first stop in Madrid (so I can visit Picasso’s painting, “Guernica”). It’s close to restaurants, ATMs, cafes, the Prado and Retiro Park. A well-stocked Corte Ingles Super Cor mini-mart is just steps down the block, if you desire snacks, a fine wine, or ready made salad.

The staff is kind, friendly and helpful. If English is your only language, don’t worry, they’re perfectly fluent.

I would recommend this hotel.

Self

6/10

Pleasant

12 Nov 2023

Ahmad

Not so good

Friends_and_family Family

10/10

Exceptional

09 Nov 2023

Karen

Convenient location to train station. Modern hotel and rooms. Noisy but normal for city hotel. Easy check in and check out. We just stayed one night arriving on train and going to airport early in the morning.

8/10

Excellent

03 Nov 2023

CHIZURU

the facility is bit old but comfortable enough.
and a front desk staff was nice and kind.

Leisure Friends

10/10

Exceptional

02 Nov 2023

marina

We came in for an early check in and had a lot of luggage. The staff was wonderful and quickly accommodated all our needs and had us checked in 5min, would stay again!

Leisure

2/10

Poor

17 Oct 2023

Maureen

When we checked in to this property on Saturday, October 14, ( through a different website), they told us we did not have this reservation! Therefore, we stayed somewhere else because when we tried to confirm with Travelocity ( through email and telephone) we were told we had no upcoming reservations!!! Now we’re paid for a room we didn’t stay in !! Please help!

Leisure Partner

2/10

Poor

14 Oct 2023

XU

Okay, the hotel follow the rule of not giving Marriot elite member elite perks because I booked through Expedia. I even talked to their front desk manager with no success. Two days ago, in Amsterdam, same booking through Expedia, they gave all Elite perks. For Marriot elite members, skip this hotel if possible if you want to book through Expedia.

Leisure Partner

10/10

Exceptional

24 Sep 2023

John

Staff was very friendly and attentive

Leisure Family

10/10

Exceptional

04 Sep 2023

Preeti

Great place to stay

Leisure Partner

8/10

Excellent

27 Aug 2023

Jessica

Property and staff were great. A little rough around direct hotel area

10/10

Exceptional

12 Jul 2023

Sara

Great location for the train station in Madrid and walkable to the Prado. Rooms were good-sized.

Business_and_leisure Partner

8/10

Excellent

14 Jun 2023

Brenda

Ac didn’t work so opened the windows and it was fine but the noise was deafening.

Leisure Partner

8/10

Excellent

13 Apr 2023

Andrew

Good Location

Decent Hotel with a great location close to the Atocha train station and close to the metro.

Friends_and_family Family

10/10

Exceptional

12 Mar 2023

Dan

Hotel is well licated. Room was really comfortable. Bedding, bathroom, amenities, Cofee and Tea makers, space, storage. All aspects were really well covered.

Business_and_leisure Family

10/10

Exceptional

10 Mar 2023

Cory

Hotel was excellent. Great front desk staff, clean/comfortable rooms. Would recommend.

Leisure Self

10/10

Exceptional

13 Dec 2022

Wendy

Quiet clean room. Location is near train station. Staff was super friendly and helpful.

Leisure Family

10/10

Exceptional

20 Nov 2022

Qiru

Nice hotel at great location. Walking distance to Madrid central train station and major museums and royal palace.
Grocessory stores and restaurent just out the hotel entrance.

Very friendly and helpful staffs.

Leisure Partner

8/10

Excellent

13 Nov 2022

Tryg

Very comfortable and convenient spot to enjoy Madrid from.

Leisure Partner

8/10

Excellent

27 Oct 2022

Alexander

Good, breakfast not included though

Leisure Family

6/10

Pleasant

24 Oct 2022

Luis

Entrance to the rooms and bathrooms is very small, quite unconfortable

Leisure Family

8/10

Excellent

24 Oct 2022

STEVEN

Nice hotel, friendly staff. Good location, near the railway station.

Leisure Family

10/10

Exceptional

18 Oct 2022

Kathleen

The bed was very good

Leisure Partner

10/10

Exceptional

03 Oct 2022

MIRIAM

El personal fue muy amable y servicial, nos apoyaron con varias dudas que teníamos, la cama muy cómoda y el tamaño de la habitación bastante bien, muy cerca de la central de atocha

Leisure Partner

10/10

Exceptional

21 Sep 2022

Michael

clean, great location, and staff provided an excellent service

Leisure Partner

8/10

Excellent

07 Sep 2022

Maria

The staff is very friendly and the hotel is excellent. Although you are near to Atocha station the hotel is not close to all the tourist attractions and there is not restaurants or bars around the area.

Leisure Family

10/10

Exceptional

07 Sep 2022

Yaroslav

Clean, nice and modern hotel. Within walking distance to train station, metro and sightseeing points.

Leisure Partner

10/10

Exceptional

05 Sep 2022

Katherine

The hotel is very strategic, close to Atocha station only walking distance and the room is good and breakfast is good.

Leisure Family

10/10

Exceptional

05 Aug 2022

Carolyn

Lovely woman checked us in. Great location. Plan to stay again in a week!

Leisure Family

8/10

Excellent

21 Jul 2022

Johana

good location

Leisure Family

10/10

Exceptional

14 Jul 2022

FRANCISCO

Clean, pleasant staff and nice decor.

Leisure Partner

10/10

Exceptional

27 Jun 2022

Jose

very well posession hotel.

Leisure Family

10/10

Exceptional

25 Jun 2022

Tanya

Convenient location neatvreain station. Nice breakfast. Nice clean room

Leisure Family

10/10

Exceptional

24 Jun 2022

Mary

The hotel was exceptionally clean and well maintained.

Leisure Family

10/10

Exceptional

24 May 2022

Estrella

Very friendly staff at desk, restaurant and cleaning staff. Great location!

Leisure Self

10/10

Exceptional

11 May 2022

Ana

Very friendly staff. Got me a room early, after a 14 hour flight was greatly appreciated. Would stay again for sure. Close to main highlights

Leisure Self

8/10

Excellent

02 May 2022

Goli

Our door was opened by cleaning staff at 7 am..when we called out they said sorry and left the room. When we went to check out the lady at the desk apologized and offered free breakfast to us which was nice…

Leisure Partner

10/10

Exceptional

07 Apr 2022

David

.

10/10

Exceptional

01 Apr 2022

Emily

Great! They were amazing at getting us checked in super late and allowing us still time to order at cafe!

Leisure Partner

8/10

Excellent

19 Mar 2022

Jenny

The room and bathroom were clean and comfortable.
The breakfast buffet was excellent! Very good food!
Staff was friendly and helpful.

Leisure Family

10/10

Exceptional

15 Mar 2022

Kelly

Would stay again

Friendly and helpful staff! Convenient to Atocha station and metro. Good breakfast and generous cocktails! Comfortable beds and good value for the price.

Friends_and_family Family

10/10

Exceptional

01 Mar 2022

Paul

Very nice stay in Madrid.

A nice comfortable stay - breakfast is very good with a wide selection - especially good due to close walking distance to 2 major Madrid art galleries. The staff were lovely and went out of their way to add value and the room itself was very nice. The only very slight negative is that lighting in the room could be improved. There’s no main room light, only lights on each side of the bed.

Friends_and_family Friends

8/10

Excellent

22 Feb 2022

Mariam

Great location

Leisure Partner

8/10

Excellent

30 Nov 2021

Gabriela

A little far off from the center but at the same time perfect location.

Leisure Partner

6/10

Pleasant

26 Nov 2021

Verified traveler

Slightly disappointed- attention to detail needed

We were a little disappointed with the hotel. It is a 4 star hotel and to have rooms where you can hear next door taking a shower or watching tv is not good. The rooms are not soundproof and the neighbouring room was really loud but we couldn’t say anything.

Also we only received one welcome bottle of water when there are two people using the room. That was not ideal. They had no soap in the bathroom for us and so we had to request and ask for this. There were no cups for coffee and tea and we had to request this later. Of course all things were promptly given to us so that was good. I think more attention to detail needed especially as you’re a 4 star hotel and it’s not cheap staying here!

The good points would be the breakfast was really nice. The Spanish omelettes were the best we’ve had on this trip! Especially the spinach one. The breakfast had good variety. The location is perfect to all the tourist hot spots, museums, the botanical gardens and city centre.

Friends_and_family Family

8/10

Excellent

15 Nov 2021

Laura

Nice Bed, clean bedroom!

Partner

8/10

Excellent

13 Nov 2021

Marcia

Acceptable

The hotel was fine - smaller rooms than the United States - but no serious problems.

Business

8/10

Excellent

10 Nov 2021

Michael

Staff at checkin and checkout very friendly and helpful. Minor things missing in the room like drinking glasses, etc. but the room was clean, quiet and comfortable.

Leisure Family

10/10

Exceptional

29 Oct 2021

Alejandra

Great location, comfortable beads, many restaurants around, staff is friendly.

Leisure Family

10/10

Exceptional

27 Oct 2021

Pedro

Very friendly staff