Name: Eric Vokel Atocha Suites
Address: Calle De Vizcaya, 9, Madrid, 28045, ES

8/10

Excellent

12 Jul 2026

andrea

the location and the space itself were incredible. but when we arrived late at night, and the automated 24/7 check-in kiosk was out of printable cards, the check in process with my three children became extremely stressful. a staff person did arrive and after close to thirty minutes was able to let us into the apartment. no other staff followed up with us. ever. never saw or heard from another eric vökel professional at all. which was disappointing given the stressful circumstances of our first night.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Alejandra

The front desk staff went above and beyond to help us in everything! It was a very nice stay! Excellent location!

Partner

10/10

Exceptional

26 Jun 2026

Adnan

Clean room, easy check in

Family_with_children

6/10

Pleasant

17 Jun 2026

Dominique

The check in system was not working and the there was no desk help since they leave at 5. The scanner was down so we had manually enter all the info which was a lot but it malfunctioning and keep starting over. the elevator was not working so we had to carry all the luggage upstairs. The pool was dirty and full bugs and hair. and the room keys didn’t unlock the main entrance door when coming and going so we got stuck for a while until we realized that they send a separate code upon check in through email which also had zero information of the property lay out so we had no idea where anything is. For how expensive it was, it was a total rip off

10/10

Exceptional

28 May 2026

Claire

Fantastic apartments, very clean and had everything we needed.

Friends

10/10

Exceptional

27 May 2026

Maria

The property was very convenient to public transportation as well as the inter city rail. The staff was very helpful and friendly. Beds were comfortable and air conditioning refreshing.

Family

10/10

Exceptional

21 May 2026

Lisa

Wonderful Hotel lots of space and very clean. Lockers for luggage/ backpacks. Blackout shutters. Nice staff. Would stay again.

Friends

10/10

Exceptional

15 May 2026

Teresa

Just got acquainted with this brand and will now be looking at their otter properties in the numerous cities listed. Appreciate the design sense, commitment to cleanliness, and complete array of amenities, gadgets, and appliances. Gracious check in and check out experience— lovely and welcoming staff. Very spacious one-bedroom with its own en-suite. Good location — walking distance from the train station. Will be sure to book again. Im now a big fan.

Self

10/10

Exceptional

12 May 2026

Stefan

Enjoyed the Atocha location, close to but away from the hustle and bustle of the busiest parts of Madrid

Well appointed kitchen was nice for lite breakfast before heading out for the day, we made use of the washer/dryer unit so that was a plus.

Bed was comfortable and blackout curtains and window shutter allowed us to sleep in, which was critical to adjusting from jet lag coming from US.

We had 2 bedroom unit, which was similar to prices for one hotel room, and the extra space from apartment made or 3 day stay much more enjoyable

Family

10/10

Exceptional

07 May 2026

Judith

We loved our week here in Madrid. We were on the top floor in the middle unit. Lovely large Terrace. The place is very clean and recently renovated, nicely appointed. Even used the clothes washing machine and it has a dryer function that actually got our clothes nicely dried. Bed was very comfortable.
The location for our purposes was amazing. A very short walk from the train station Atocha.. also close to a metro station. At either end of the block the apartment is in are two grocery stores that provided us with all the fresh fruit and salads and wine and beer and cheeses and flowers, etc. etc. that we could want!
Also within walking distance is the Prado, the two other major art museums, fine art museums, and the botanical garden and another famous garden.
For us this place is a win-win-win!!!

Partner

6/10

Pleasant

07 May 2026

Jamil

Parking garage was horrible, towels were limited, bed was not comfortable. It was an okay stay but definitely needs improvement

Self

8/10

Excellent

30 Apr 2026

Frank

Air conditioning was great. Room was fairly clean it does need some paint touch up in places. Had to pay extra for towels. We were a party of 4 and given a towel each to last the entire 4 night stay and when we asked for more they said there would be a charge.

8/10

Excellent

23 Apr 2026

Fiuneh

Property was clean. Staff were beyond helpful and nice. The only issue was that the room we got was two bedroom and two bath and the pictures did not look like the room that was offered to us. When it was brought up to the staff they said they don’t have anything else available. Room was small.

10/10

Exceptional

14 Apr 2026

Daniela

Yes - it is a nice place with good size rooms in center of Madrid. Easy to walk everywhere

Partner

6/10

Pleasant

08 Apr 2026

Maria

Not a nice location.

Family_with_children

10/10

Exceptional

31 Mar 2026

Alberto

Todo perfecto! Muchas gracias!

Family_with_children

10/10

Exceptional

28 Mar 2026

Elena

We stayed here twice: once when we arrived in Madrid and again before our departure. We actually enjoyed our first night so much that we cancelled our other reservation just so we could stay here again. The suites are spacious and the layout is excellent. We appreciated the well-equipped kitchen, which includes both a dishwasher and a washing machine. The location is also hard to beat: it’s a quick 10-minute walk from the train station, and you’ll find plenty of bakeries, restaurants, and grocery stores just minutes away. Highly recommended for a comfortable and convenient stay.

Family_with_children

10/10

Exceptional

25 Mar 2026

DOUGLAS

Clean and a great size for a family of 5

10/10

Exceptional

23 Mar 2026

Jean

We enjoyed our one night stay very much. As tired travelers, we particularly enjoyed sitting on the deck and getting a little bit of sun. The place was clean and had everything we needed for a very short stay. The bed was comfortable and the room had plenty of space. The location was very good with a market on the corner, a short walk to the train and a nice walk to downtown.

Partner

8/10

Excellent

19 Mar 2026

Sarah

The Hot Tub was closed and Check In process was hard.

10/10

Exceptional

10 Mar 2026

Jo Winsyl

Great location. We were in a very nice 2-bedroom suite!

Family_with_children

10/10

Exceptional

08 Mar 2026

Alexandra J

In Atocha, this apartment style hotel was close to shops, metro, steps away from Atocha Station, Museo dell' Arte Reine Sofia, and Museo Nacional del Prado and Retiro Park. It was a wonderful stay. We even got to enjoy the pool in March! The apartment had everything we needed to make breakfast in the morning, fridge, stovetop, microwave, coffeemaker, toaster, and even a washer/dryer.

Friends_and_family Friends

10/10

Exceptional

02 Mar 2026

Sebastian

Exceptional experience. Superb staff, facilities and location. Highly recommended.

Family

6/10

Pleasant

28 Jan 2026

Milagro

The room was amazing but not cleaning and new towels at all. We didn't have where to leave the bags of trash after were full and people used to put close to the elevator for several days 😕

Leisure Family

6/10

Pleasant

08 Jan 2026

Renoo

There’s a blackout curtain in the bedroom that was broken and completely came off the rods. It was never fixed. And the vertical blinds were bent, did not extend fully and some were missing. All of this resulted in no privacy in our rooms.

Leisure Family

10/10

Exceptional

02 Jan 2026

Cayla

Convenient location. I would stay again.

Leisure Family

6/10

Pleasant

21 Dec 2025

Nancy

A little old, but work well for us

Leisure Family_with_children

10/10

Exceptional

17 Dec 2025

Gabriel

Very comfortable for a family of four with a 1 year old.

Leisure Family_with_children

10/10

Exceptional

11 Dec 2025

Teck Boon Andy

Property was very clean and we liked that there is a counter staff during office hours.

Friends_and_family Family

10/10

Exceptional

09 Dec 2025

Martin

Very comfortable. Staff very collaborative and always prompt for answering questions.
Great location. Closer to turistic attractions and transportation

Leisure Family

10/10

Exceptional

02 Dec 2025

Vishal

Nice spacious rooms. Good service! Slightly expensive

10/10

Exceptional

30 Nov 2025

Carlos

Super comfortable apartment, clean, convenient location.

6/10

Pleasant

29 Nov 2025

Owen

The apartment was perfect and very clean. Unfortunately massively let down by the check-in experience and misleading advertising of the pool. There is a 24hr check in kiosk that is advertised but when you get there it doesn't actually work so you have to go on a wild goose chase to find the emergency phone number and call someone. The receiption is only open for 2 hours while you are allowed to check in which is ridiculous.
Also note that the pool is only open while the reception is open so you can't use it at night after a long day.

10/10

Exceptional

24 Nov 2025

Wai Chi Law

Everything is good

10/10

Exceptional

24 Nov 2025

Federico

La atencion en el chequeo exelente. Muy cooperativo en nuestras preguntas acerca de el area. Nos entrego un mapa y nos señalo los lugares mas emblematicos en Madrid.
En la avitacion no trabajaba el aire acondicionado y regresamos a la reseccion. Llamaron en el momento a mantenimiento y cuando regresamos ya estaban trabajando en el aire. Lo cual hera solo hacer un resets.
Muy recomendado el lugar

Leisure Family

8/10

Excellent

14 Nov 2025

Richard

It was a great sports for an overnight stay. Clean, basic kitchen cooking utensils.grocery nearby.

Leisure Partner

10/10

Exceptional

14 Nov 2025

Alexander

Everything was clean and working. Staff was super friendly!

Leisure Family

8/10

Excellent

07 Nov 2025

Denis

Excellent location. Appartment very clean. Good mattress and good bedding. Kitchenette is fully . Washing machine is a plus. We would have appreciated more tv channels in English. Staff was always available. We highly recommend this place.

8/10

Excellent

07 Nov 2025

Hong

The place is clean, tastefully decorated, and is close to metro and major museums. There are 2 grocery stores nearby. With a pull-out sofa, it is quite tight for 4 guests. Kitchen is well equipped. Please have bigger garbage cans in the kitchen. Overall, we enjoyed our stay. Thank you for hosting us

10/10

Exceptional

26 Oct 2025

Graeme

Great setup, comfy bed, well appointed kitchen, bedroom and bathroom

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

Federico

clean room ... however, no paper towels required for cleaning

Leisure Partner

8/10

Excellent

20 Oct 2025

Sonia

Kitchen is well equipped

Leisure Friends

8/10

Excellent

16 Oct 2025

Owen

Nice clean apartment. Bed was comfortable. Check in and out was easy and well situated

Business

10/10

Exceptional

08 Oct 2025

Ashani

Great location, spacious apartments with all the necessary facilities, would highly recommend.

Leisure Family_with_children

10/10

Exceptional

01 Oct 2025

jody

Great property, perfect location near the train station. Loved the comforts of home.

Leisure Family

8/10

Excellent

24 Sep 2025

Theodore and Cindy

In between hotel and hostel. They have an efficient staff from 9-5, and you can call a number if there is a problem after hours.
Rooms clean and modern vibe. Complete amenities inside room. We would return.

Leisure Family

6/10

Pleasant

18 Sep 2025

Manny

In this apartment!!! It was in good condition!!! The area was quite !!! Only service to change towels or take out the trash!!! They didn't do it. You have to keep the same towels for your stay or buy your own!!! But other than that, it was pretty good.

Family

10/10

Exceptional

09 Sep 2025

Andrew

Great stay, definitely reccommend.

Really easy check in by the machine in the lobby, lovely room with a super terrace. Bed was very comfortable, seating area great and bathroom had everything we needed. Staff that we met were all friendly and helpful. Photos were, in the main, accurate although the pool area maybe looks a little more spacious than in reality - not a problem for us as we had such a great terrace 😊

Partner

8/10

Excellent

03 Sep 2025

Rui

Great location, spacious, close to public transport.

Leisure Family_with_children

10/10

Exceptional

26 Aug 2025

Christine

Excellent property and the staff are amazingly accommodating.

Leisure Family

8/10

Excellent

14 Aug 2025

Vicente Antonio

Nuestra estadia fue muy acojedora, todo estaba limpio y cuidado. La única observacion es que era muy pequeño para nuestro grupo familiar, eramos 6 personas. Sólo eso, todo lo demas excelente

Leisure Family

10/10

Exceptional

10 Jul 2025

Ivars

Very nice stuff and positive surprises throughout the journey of staying here

Leisure Family

8/10

Excellent

26 Jun 2025

Glorializ

The property is beautiful. The pool and terrace are amazing. The only downfall waa first night we were told tv was loud and it was at 10 on the volume. Other than that its a great stay.

Leisure Family

10/10

Exceptional

25 Jun 2025

Lisa

We had been traveling for nearly 36 hours and we arrived well before our check in time, but the staff at the front desk worked with us to make our stay wonderful. The rooms were exceptionally clean and the black out curtains were perfect for helping us fight the jet lag. We had the Spidy Man apartment!

10/10

Exceptional

22 Jun 2025

Amy

Clean & convenient place to stay

We stayed at a 2 bdrm 2 bath apartment for the family of 4. The apartment is spacious and clean. The check-in staff was very helpful and nice. It's a short walk about 10min or less to Atocha train station, and a small supermarket right across the street is convenient for grocery shopping during our stay.

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

Hien

The apartment is conveniently located near the Atocha train station in Madrid, close to a metro stop and surrounded by plenty of restaurants. The staff were very friendly and communicative. The building has an elevator, and we were able to use the kitchen and washing machine. We would definitely stay here again!

Leisure Family_with_children

10/10

Exceptional

14 Jun 2025

Arash

The only problem was the underground parking, it took a lot of effort to enter and exit the extremely narrow ramps, but I think that is very common in Spain and not specific to this hotel, other than than, it was a very pleasant experience.

Leisure Family

10/10

Exceptional

11 Jun 2025

Blanca

Excelente, me gusto muy limpia y completa con todo para que te sientas como en casa

Friends_and_family Family

8/10

Excellent

10 Jun 2025

Deirdre

All Good

The apartment met all our requirements. A little hard to find in Madrid.

Partner

10/10

Exceptional

03 Jun 2025

Kathy

Beautiful spacious apartment. Not at all what we expected. Pleasantly surprised

10/10

Exceptional

31 May 2025

Tania

Everything was great! Location was perfect. I really enjoyed my stay and will be back.

Friends_and_family Family

10/10

Exceptional

26 May 2025

Ravi

Awesome… great place. Will come again and stay here.

Leisure Family

10/10

Exceptional

20 May 2025

Mohamad

Great place

10/10

Exceptional

17 May 2025

leigh

Great apartment

A fabulous spacious apartment with all amenities and cable tv.
Pool/spa was perfect at 32.5deg
Staff could not have been more helpful.
Walking distance (1km max) to most sights and attractions.

Partner

10/10

Exceptional

22 Apr 2025

Valeria

Very responsive.
Had everything we needed.

Leisure Family_with_children

6/10

Pleasant

22 Apr 2025

Deborah

Good location, clean but noisy.

The automatic check in is a bit challenging and there was not blind on the living room window. As we had 2 people sleeping on the pull out it was very bright for them. There was also a lot of street noise. Overall nobody slept well.

Friends_and_family Family

10/10

Exceptional

10 Apr 2025

Huiying

Very convenient and comfortable

Leisure Family

10/10

Exceptional

01 Apr 2025

Vilma

Seamless communication with property owner. The unit is clean, new and quiet. If you are a family traveling together this is the best option. Close to the metro and located close to grocery and convenience store. Highly recommended.

Leisure Partner

10/10

Exceptional

16 Mar 2025

Emily

Everything close by! Nice, clean and friendly

10/10

Exceptional

04 Mar 2025

Ross

A very handy location near Atocha and the Palos de Frontera metro station.

The building was in a good state of repair as was the room and all very clean. And it was good to note that further upgrades were also being done with a new kitchen in the adjacent apartment.

We were there 2 weeks and had 2 linen changes which was fine.

The road outside was busy during the day but only due to a local diversion cause by road works nearby but we hardly noticed. And it was quiet at night.

3 grocery stores nearby as well as cafes and restaurants. The Atocha Tandoori was excellent (albeit not exactly Spanish) but El Roble was Spanish and super friendly but no one speaks English.

Overall great apartments, hard to beat within walking distance as I say of Atocha, Retiro, Prado. With a few stops on the metro to Sol, everything else you would want to see is in easy reach too.

Top marks to Erik Vokel.

Leisure Partner

4/10

Poor

05 Feb 2025

Grace

We stayed in the property for 3 days and hot water was out on the 3rd night. The reception closes at 5pm so we ended up with no hot water that night and the next morning. We also had bad experience with coffee capsule supply. On the 2nd day we found there was no more coffee capsule so we went down to the reception office to ask for more and was told that we only get the first day coffee supply. This made me feel uncomfortable.

Leisure Family

10/10

Exceptional

25 Jan 2025

Alison

Excellent - highly recommend it

We had a great stay at the Eric Vokel Boutique Apartments. The check-in was very staightforward and the apartment was immaculately clean. Had we arrived before the check-in time there are lockers to store your belongings until the check-in time. There was everything we needed and more and the location was very close to the train station. Also very close to a metro station and nice cafes around to get breakfast if you didn't want to eat in. An excellent place to stay

Friends_and_family Family

10/10

Exceptional

17 Jan 2025

Courtney

Clean and spacious

Leisure Family_with_children

8/10

Excellent

14 Jan 2025

Dana

The cleanliness was superb. Liked the sample of coffee, tea, and condiments. Appreciate that a small cleaning kit was provided which contained sponge dish soap, two towels, and laundry detergent. Bathroom had amenities. Very close to two supermarkets and public transportation. Liked that some historical sites were nearby. The only issue I had was that the shower/ bathtub lacked safety grips in tub or a grab bar ( tub was slippery during shower).

Leisure Friends

8/10

Excellent

13 Jan 2025

lordy

The property had a lot of construction near by , and the windows didn’t close well , the guys in the office were helpful

Leisure Family

10/10

Exceptional

13 Jan 2025

Jasim

VERY WELL MAINTAINED AND CLEAN

Leisure Partner

6/10

Pleasant

26 Nov 2024

Joseph

Great location for the train a metro . Clean and as advertised. Very strict on cheek in time, room was ready but would not let u in untill 3pm.. room above use was being repaired so hammers were going at 8:30….

10/10

Exceptional

25 Nov 2024

Carolina

This apartment was clean, comfortable, and perfectly located just a few blocks from Atocha Station. Though our stay was brief due to an early train, we found everything in excellent order. Check-in was seamless, and the front desk staff was friendly—a rare and welcome surprise for this type of accommodation in Spain. Highly recommend for anyone needing a convenient and pleasant stopover!

Leisure Family

6/10

Pleasant

20 Nov 2024

Jane

The location was good in that it was close to the train station and fairly close to museums. Good restaurants were not close. Biggest complaint is regarding amenities. No clean towels or extras like coffee or toilet paper, which understandable for a long term stay. There were no paper goods (napkins, paper towels) either. For short stays, it doesn’t make sense to make guests purchase all of that for themselves.

Leisure Partner

8/10

Excellent

17 Nov 2024

JESUS

Apartamento con garaje y entrada privado, grande y equipado

Leisure Family_with_children

10/10

Exceptional

15 Nov 2024

Carla

Overall very Good
Only the Noise from Outside

Leisure Family

8/10

Excellent

12 Nov 2024

lori

Nice place to stay

Leisure Family

8/10

Excellent

11 Nov 2024

Herberth

Need to improve bed

Leisure Family

10/10

Exceptional

06 Nov 2024

Amanjeet

Very good location, the size of the apartment was adequate for a family of 5. The condition and specification was great. Transport links were fantastic Metro and Train stations were very close.

Friends_and_family Family

10/10

Exceptional

03 Nov 2024

Henry

All good

10/10

Exceptional

02 Nov 2024

Kim Li-an Mei

Beautiful apartment. Very clean and it’s located near shops and tourist area. We walked around Madrid most of the time because it’s so convinient. Staff are friendly and accommodating. We will stay there again if we visit the city.

Leisure Family_with_children

8/10

Excellent

31 Oct 2024

Ariana

Todo el alojamiento estuvo bien, super limpio y el lugar muy cómodo y espacioso. Sin embargo nosotros nos quedamos 4 noches y la segunda noche se tiro un breaker, se fue la luz por un momento y dejo de funcionar la televisión y los toma corrientes de los cuartos, avisamos a recepción al otro día y nos dijeron que iban a mandar a alguien a revisar y pues no lo mandaron. Fuera de eso, lo demás estuvo bien.

Leisure Family

10/10

Exceptional

25 Oct 2024

Vanessa

Enjoyed the stay here. There were no issues checking in or checking out. The

10/10

Exceptional

23 Oct 2024

Tang

No information about the check in but reception was len to help. Very nice staff handling is and even recommended guys places for us to eat around there

Friends_and_family Family

6/10

Pleasant

16 Oct 2024

Carol

Great location, but mattress needed to be replaced. Also, no filters provided for coffee maker. Paper towels would have sufficed, if they had been provided.

Leisure Partner

10/10

Exceptional

12 Oct 2024

Verified traveler

Great location and ideal for family holiday

Ideally located close to Atocha rail station and walking distance to museums, art galleries and Retiro park. With a family, it was great to have a small kitchen and washing machine. The staff were lovely and we would definitely stay here again. Great little cafe just round the corner for delicious breakfast.

Friends_and_family Family

10/10

Exceptional

09 Oct 2024

Nathalia

We enjoyed our stay there. It was a very cozy & spacious apartment. We loved it & were able to be relaxed

Leisure Family_with_children

6/10

Pleasant

09 Oct 2024

Verified traveler

Very very noisy

The apartment itself was fine, it has everything we need. We are at the 2nd floor and it’s soooo noisy, we hear everything from outside.

Friends_and_family Friends

8/10

Excellent

06 Oct 2024

toshiko

Nice place to stay . Book higher floors recommend!

Everything was great. It’s close to many attractions.the kitchen was well equipped.
Only problem was the very loud constant traffic .

Partner

6/10

Pleasant

21 Sep 2024

vicente

La Habitación del primer piso es Muy Ruidosa.

Leisure Family

8/10

Excellent

10 Sep 2024

Kim

Excellent staff. Especially Andrea. No tissues in room or kettle. Towels were very old, stained and had holes in them. Pool was lovely and great breakfast

10/10

Exceptional

09 Sep 2024

JOSE LUIS

mu buen departamento, buena ubicacion, muy limpio y bien equipado

Leisure Partner

10/10

Exceptional

21 Aug 2024

Roberto

The apartment was clean and very close to public transportation.

Leisure Family_with_children

8/10

Excellent

18 Aug 2024

James

A great accommodation close to Madrid Atocha station and tourist area.

Leisure Partner

10/10

Exceptional

17 Aug 2024

Katy

L’hôtel est très bien!
Près de la gare d’Atocha et du métro.
3 stations de métro du centre touristique.
À quelques minutes à pied du Parc du Retiro.
Il y a des supermarchés tout près.
Pour les restos, c’est un peu plus loin…
L’appartement est très confortable et propre.
Les enfants ont bien appréciés le grand jacouzi.

Friends_and_family Family