Hotel Chinzanso Tokyo

Japan , Tokyo
TOKYO, 2-10-8, Sekiguchi
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100 reviews shown

10/10

Exceptional

30 Apr 2026

Thomas

An incredible hotel, worth spending more time in. We were very well taken care of, and even our travel needs were taken care of. The breakfast options were both amazing, and the gardens are beautiful.

Partner

10/10

Exceptional

30 Apr 2026

carla

Lounge area was amazing. Great customer service. Large room with amenities

Family

10/10

Exceptional

28 Apr 2026

Sarah Jean

Easily one of the nicest hotels I have stayed at, and I have stayed at luxury hotels across the world. Staff was was very kind, the property and gardens were stunning & polished, and the accessibility to the bus station and train station was great. If you are looking to travel to Tokyo I highly recommend staying at Hotel Chinzanso if you want to be pampered.

Partner

10/10

Exceptional

26 Apr 2026

Yasemin

Excellent

10/10

Exceptional

26 Apr 2026

Prashanthi

Nice hotel with friendly staff

10/10

Exceptional

25 Apr 2026

Chau

Wonderful stay. Spacious room. Like Nespresso in room. River walk in the back for cherry blossom viewing. Across from St Mary cathedral.

Family

10/10

Exceptional

23 Apr 2026

chidi

Lovely hotel. Didn’t stay long enough. Toilets were always clean. Wonderful staff.

Partner

10/10

Exceptional

22 Apr 2026

Extremely elegant and beautiful hotel. Room size is huge and such a rarity for Tokyo. The garden is a dream. Not too many public transportation options but is walkable to a couple metro stations and there are free shuttle buses to and from Ikebukuro station which could be handy. Staff are super helpful.

Can’t wait to go back!

Family_with_children

10/10

Exceptional

20 Apr 2026

Ian

The hotel is amazing especially the gardens. It’s quite formal but still extremely welcoming.

Family_with_children

10/10

Exceptional

19 Apr 2026

Kathryn

My friend and I spent an entire week at the Hotel Chinsanzo in a beautiful suite. It was the absolute perfect getaway from the busy city; yet not too far for commuting. The hotel was beautifuly maintained and the staff were very friendly and helpful. We especially enjoyed the beautiful garden area and the club lounge which had wondeful food and beverages. We will definitely recommend the hotel to friends traveling to Tokyo.

Friends

6/10

Pleasant

19 Apr 2026

Klaus

Hotel is nice but extremely overpriced.

10/10

Exceptional

19 Apr 2026

Thomas

The property was very beautiful to walk around and enjoy, with being able to easily get around Tokyo with the nearby stations. The staff are very attentive and responded to any of my questions with respect and dignity.

Self

10/10

Exceptional

19 Apr 2026

Lana

This is an exceptional hotel, kind of a secret tranquil oasis in the city

Friends_and_family Friends

10/10

Exceptional

18 Apr 2026

Jane

The rooms were spacious and well maintained. The view over the garden was magical. This is a real old-fashioned hotel in the best ways: attentive staff and little extras that make you feel special. While it is a bit out of the center of things, it is well worth a bit of extra travel.

Partner

10/10

Exceptional

17 Apr 2026

Parag

Excellent service, beautiful location, I was there for four days on the vacation. Room sizes are large and places is quiet and serene.

Partner

10/10

Exceptional

15 Apr 2026

Kari Mette

The Breakfast could have been better:-)

A wonderful hotel!! And the best service!!!

10/10

Exceptional

14 Apr 2026

Yukiko

The rooms are big, the staff is beyond kind and a beautiful garden! Highly recommend!!!

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Sharon

This hotel is absolutely gorgeous, it has everything anyone could possibly want and is set in the most stunning gardens.

Family

10/10

Exceptional

13 Apr 2026

Ted

From the moment we entered the hotel it was a wonderful experience. The staff was amazing, the hotel is beautiful, and the food was great.
The shower, was nice except my daughter wants me to find that shower head to install at home now. Water pressure was spot on. Products were what you would expect from a hotel like this and everything was clean.
The bed was luxurious and a dream to sleep in. I do not have enough words to say how much I enjoyed staying here.

Family

10/10

Exceptional

13 Apr 2026

David

Friends

10/10

Exceptional

12 Apr 2026

Madelyn

This property is amazing!!!! Everything from the room to the staff. I will be visiting this hotel again!

Partner

10/10

Exceptional

11 Apr 2026

Carla

The property and the rooms were lovely. Excellent linens, L'Occitane bath amenities, perfectly clean. Very spacious by Tokyo standards, everything perfect. The garden behind the hotel is gorgeous. We struggled a bit with the western breakfast, it was expensive for what it was, but there are no other options in walking distance for breakfast. The bar experience was also tricky, it was full sometimes and we couldn't get in - but when we did the offerings were very nice. For a late afternoon drink we had better luck at the tea salon, they had beer/wine/champagne. The location is way out of the core of the city - we found that once we figured out how to use the city bus we were easily able to get to the subway stops without a long walk. Cabs were always plentiful. Overall, it's a gorgeous property with excellent service, a little oasis in Tokyo.

Partner

10/10

Exceptional

10 Apr 2026

Derek

The staff were exceptionally kind, friendly, and attentive throughout our stay. After a long day of sightseeing in Tokyo, the hotel served as a wonderful retreat — the gardens at night were a truly unique and peaceful highlight. Getting around the city was effortless, with major train lines just a short walk or bus ride away, and taxis readily available whenever needed. A special mention to the doormen, whose warmth and professionalism made the stay truly memorable.

Family_with_children

10/10

Exceptional

10 Apr 2026

Fernando

We had the option of an American style breakfast or a Japanese breakfast, and we went with the Japanese option and it was great. If you’re a picky eater, it might not be for you, but we really enjoyed it and hope they keep it authentic just the way it is. The service was excellent and truly went above expectations.

Partner

10/10

Exceptional

09 Apr 2026

Julia

This is a gorgeous and elegant hotel with courteous staff and beautiful Onsen baths. We arrived in the evening and enjoyed the magical gardens with lights and mist.

There are numerous restaurants on the grounds but none serve a quick simple dinner. They are all multiple course Kaiseke style and expensive (16000-20000 yen = around $100 per person). Room service is also expensive. Recommend to book the meal plan rather than playing it by ear like we did. If no meal plan, then the best option for a reasonable price dinner is room service Ramen served after 9.30pm - the server who brought it laid it out like a ceremony - delicious and a fun experience.

The hotel is not so central but the 20 min JR train ride plus 10m walk is worth it if you value a quiet local neighborhood vibe.

10/10

Exceptional

09 Apr 2026

Jamie

Wow, oh wow. This hotel is a dream come true. You can have a holiday at the hotel without even venturing out. We however did venture out and see the wonders of Tokyo but the experience was made extra special by this fantastic hotel.

10/10

Exceptional

08 Apr 2026

Catherine

A wonderful stay - outstanding service - beautiful gardens. Highly recommend

10/10

Exceptional

07 Apr 2026

Ane

The staff was excellent

10/10

Exceptional

07 Apr 2026

Kevin

Fantastic hotel. We loved the size of the rooms. If you can, we recommend a garden view room. They provide absolutely beautiful views of the gardens on property. Located in a quieter part of the city, and in a very nice and quiet neighborhood, but with convenient subway access within a 10 min walk, why not slow down and enjoy some luxury accommodations without all the chaos and rush of other areas? All of that is a short train away if you feel the need, but it was nice to return to this oasis at the end of a busy day of sightseeing - we always felt relaxed once we returned to our hotel. They have a very helpful and attentive staff, who always made us feel welcome. And of course, the gardens on property were simply magnificent. Immediately behind the hotel is a riverwalk park, with another public park a few hundred meters upriver. Both are worth spending some time exploring while enjoying the view.

We stayed in 4 different hotels hotels during our 2-week visit to Japan. They were all very nice. We actually spent a total of 5 nights at Hotel Chinzanso (we stayed 3 nights at the beginning of our trip, and 2 nights before departing Japan). Without a doubt, the Hotel Chinzanso was by far our favorite hotel while in Japan.

We booked all of our hotels through Hotels.com, and had no issues with any of the bookings; they were all ready for our arrival.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

seungho

Excellent

10/10

Exceptional

04 Apr 2026

Jane

Beautiful stay. The staff was amazing - every need taken care of! The Japanese breakfast was lovely with a gorgeous garden view. The hotel is a bit away from the hustle and bustle which I prefer.

Partner

4/10

Poor

02 Apr 2026

Bharesh

Unfortunately we could not book any restaurant as they were always fully booked and the staff could not help us even when we had having children. Hotel itself was good but not child friendly!

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Koni

The staff was exceptional and the room was nice and spacious. The garden makes the hotel stand out and beyond. It's so breathtaking, your morning workout can be walking through the garden! Pretty close to a lot of attractions and food.

8/10

Excellent

31 Mar 2026

Alpesh

There was reservations at all and the ability to accommodate for children for food was poor.

10/10

Exceptional

31 Mar 2026

Ross

Absolutely blew us away. The best Tokyo hotel we’ve stayed in. It’s older but what is wrong with that? Classy and classic. Get a room on the garden side. Absolutely priceless views. Unbelievable service. Could not recommend this more. Crazy good value.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

MARY

Everything this property is beyond excellent!

10/10

Exceptional

31 Mar 2026

Richard

Excellent restaurants, courteous staff and wonderful top floor suite. Didn’t want to leave. 😎

Partner

10/10

Exceptional

30 Mar 2026

Mark

The room was comfortable and beautiful with an amazing view of the city. The staff are friendly and there are amazing restaurants in the hotel. The garden is beautiful at night as well as early morning stays. We enjoyed our stay here.

Partner

10/10

Exceptional

30 Mar 2026

Mia

This hotel is luxurious and so peaceful. The garden is a destination in and of itself. It has history and spirituality and a great sense of calm. The pagoda is worth a visit and the nightly cloud show is beautiful to watch.
Everything is attended to in this hotel and we appreciated the level of service we received.
Our only issue was that the spa and the restaurants were booked out - so we advise that guests make reservations in advance.
Excellent stay and would highly recommend.

Partner

10/10

Exceptional

29 Mar 2026

Jordan

Beautiful property. If you’re looking to visit Tokyo is it a bit a ways north of a lot of the popular areas to visit but is a beautiful place in itself to visit. The staff was exceptionally helpful and the dining and drinks on site were wonderful.

Partner

10/10

Exceptional

28 Mar 2026

Perry

Good western breakfast.
Good bar selection
Clean spacious room
Beautiful garden

Partner

10/10

Exceptional

28 Mar 2026

Kristen

It was a wonderful hotel. Food was also very good. They had a hard time cooking omelette well done.. but that was only frustration. Gardens were beautiful!!

10/10

Exceptional

27 Mar 2026

Conor

I do not have a single, possible complaint regarding Chinzanso hotel. The room was immaculate, the view was incredible, and the staff were always ready to help. My wife and I were made to feel like royalty. Regarding the location, the hotel is out of the way of the more touristy areas, allowing for peace and quiet. Yet, despite this, you are only a short walk away from the cherry blossoms along Kanda river, which are absolutely breathtaking. I would advise travelers to put some money aside for a taxi from Narita airport, as the hill climb to the hotel must be made from any metro station and is very difficult with luggage. Once settled, I recommend Edogawabashi station over Waseda for getting around the city.

Partner

10/10

Exceptional

26 Mar 2026

Phyllis

We like the room overlooking the beautiful garden.

10/10

Exceptional

25 Mar 2026

Thomas

Awesome hotel with a huge park with attentive staff and good onsen, spa and pool .. many restaurants (very expensive though)

Close enough to subway station Edogawabashi via pleasant walk along cherry tree lined canal - about 1 km .. pleasant without luggage during day and at night using rear exit off hotel

10/10

Exceptional

25 Mar 2026

Ayman

I had a wonderful stay at this hotel in Tokyo. The rooms are very spacious, luxurious, and impeccably clean. The on-site restaurant is amazing — while breakfast is served as a buffet on weekends, the weekday set menus are equally stunning.

The hotel is conveniently located near the train station with 20 min walk. The garden is absolutely beautiful, and the staff are exceptionally helpful and friendly.

The location is great for exploring — about 20–30 minutes by taxi from major attractions. The gym and pool facilities are also excellent, making this hotel a fantastic choice for both relaxation and convenience

Family_with_children

10/10

Exceptional

23 Mar 2026

Natascha

It was a wonderful first night at your hotel. Area awesome, garden magical, food exzellent, service first class

10/10

Exceptional

22 Mar 2026

Ruth

This green hideaway in the middle of Tokyo was amazing. The food, service and facilities were second to none. Our absolute best experience was the massages at the spa. Well worth the price

Partner

10/10

Exceptional

18 Mar 2026

jen

Loved the whole experience here! The gardens were beautiful. The spa was fabulous and loved the proximity too- close to Tokyo Dome.

10/10

Exceptional

18 Mar 2026

david

Incredible

Partner

10/10

Exceptional

17 Mar 2026

Myia

Everyone was incredibly nice and helpful. The room was spacious with a beautiful view. The garden is a must see! The staff spoke English and were able to help interpret with drivers.

Partner

10/10

Exceptional

17 Mar 2026

Paul

Room had an unpleasant sewage odor. Had to move to another room. Still, some odor in hallway near the new room.

Partner

10/10

Exceptional

16 Mar 2026

Neelam

Staying at Chinzanso was the highlight of our Japan trip. Highly Recommend! Garden was exceptional.

Family_with_children

10/10

Exceptional

16 Mar 2026

Donn

Beautiful hotel and garden. Excellent service and everything is very clean

Partner

6/10

Pleasant

15 Mar 2026

Jesse

The most important part of this review is that we saw a few areas of suspected mold. We didn't do a mold test so can't be sure, but both in the bathroom in our room and the vent above the coffee machine there were a lot of black specks.
Besides that, the room was cozy, but the bed left us itchy.
The staff were very friendly, and very much the highlight of the stay.
The inn is very well positioned near the ochanomizu station and has several shopping areas within walking distance (15-60 minutes walk we found 3 good areas).

Partner

10/10

Exceptional

14 Mar 2026

Tavian

this hotel was absolutely amazing. the staff was so nice, friendly and also very welcoming. i booked another hotel in a different area before my stay only to then rebooked chinzanso because i missed it. i would 100% recommend this hotel whether it’s your first stay in tokyo or you’ve been there before. amazing.
the garden during the day and at night is breath taking. i could have spent so much time there. when i come back to tokyo i will 100% be staying here again.

10/10

Exceptional

11 Mar 2026

Alicia

This Hotel is a must, loved it.

Family_with_children

10/10

Exceptional

09 Mar 2026

Dustin

Very nice hotel

10/10

Exceptional

05 Mar 2026

Jose

Really amazing backyard with smoke and light show every 40 minutes.

Partner

10/10

Exceptional

26 Feb 2026

Shawn

Just wonderful. All staff helpful and courteous. Rooms are comfortable and large. Hotel garden is so beautiful and peaceful
Will always stay at Chinzanso when I visit Tokyo

10/10

Exceptional

24 Feb 2026

Stone

Most professional and exceptional staff I've ever interacted with at a hotel. I absolutely loved the room, and I got a free upgrade with the Garden View.

My only regret is not booking a longer stay, so next time I'm without doubt coming back to stay here again!

Friends

10/10

Exceptional

21 Feb 2026

Fabien

The service level was exceptional. I experienced truly professional hospitality throughout my stay. The room was cleaned to a very high standard, and it was both spacious and comfortable. The garden view was beautiful, and the environment was quiet and relaxing. I have no complaints at all.

Friends_and_family Family

10/10

Exceptional

18 Feb 2026

Jonas

Clean rooms, friendly and helpful staff! Calm and soothing atmosphere.

Self

10/10

Exceptional

17 Feb 2026

Lisa

The staff was unbelievably courteous and enhanced our visit in Japan. Evenings in the 100 year old garden was memorable...being engulfed in a sea of mist. The \"high tea\" roast beef dinner was a highlight for the family. The rooms were tended nightly. Mornings were comforting with the daily paper and in-room tea and coffee.

Family_with_children

10/10

Exceptional

17 Feb 2026

Jamie

What a wonderful stay. Everyone was nice and so helpful. The gardens are absolutely spectacular. The food was excellent and our room was spacious, clean and comfortable. Lovely stay!

10/10

Exceptional

17 Feb 2026

Robert

PLace is amazing. Great value, nice location. 1.2km from train.

10/10

Exceptional

15 Feb 2026

Tracey

Everything about the hotel is wonderful- spacious rooms, wonderful amenities, restaurants, exemplary staff. We utilized the spa and gym. What a wonderful experience!

10/10

Exceptional

14 Feb 2026

kyle

Really enjoyed our stay here, stayed 4 nights in a garden facing room. Was so beautiful at night to watch the sea of clouds.
Staff were all really friendly and helpful, including cafe/bar and front door staff.
Enjoyed turn down service, the chocolates were a hit for our 8year old.
The room style is older, but quite updated. Stayed here purely due to watching the anime Sangetsu no Rion (March comes in like a lion)
The banquet hall and massive chandelier was exactly as I'd imagined.
Hotel is a little out of the way, but a bus 白61 stops just across the road and even travels to Shinjuku so it was quite easy to get around. Under 10mins walk along the river to Edobashi station, with lots of access to other stations. Not to mention, they always have a line of taxis which was a lot more convenient for us especially in winter.

Amenities were great, nothing lacking. There was also a tablet in the bathroom, this was great while I was doing my hair haha

We enjoyed hightea at le Jardin, the moomin tea was beautiful. They catered to my allergies and even set out a birthday plaque on my tower.

Leisure

10/10

Exceptional

13 Feb 2026

JAIME

Amazing hotel. The personnel were always at hand to help. The garden is magical and we were upgraded to a room with view of the garden

10/10

Exceptional

30 Jan 2026

Chee-Hyung

I very much enjoyed our stay at the hotel as they provided a lot of baby necessities. Baby crib, chair, bottle, bottle cleaner, even baby slippers and toiletries. The housekeeping was beyond expectation and the in-room dining was quick and delicious. We also got free self-parking from Expedia which was a boon. Overall, recommended for families with infants but make sure to arrange transportation beforehand as it's not so close from subway.

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Nicholas

An impressive and elegant hotel with a wide range of services and amenities that are hard to find nowadays. Make sure to select a room on the \"garden\" side - you won't be disappointed.

10/10

Exceptional

25 Jan 2026

Shawn

The Hotel Chinzanso is now the only place we will stay in Tokyo. They took such good care of us and the gardens are so beautiful that we can’t imagine staying anywhere else. We also think it is a very good value when you account for all of the amenities.

We knew that Hotel Chinzanso had a private garden for guests but we had no idea how beautiful and unique it is. The actual name for the garden is “Forest Aurora and Sea of Clouds”. The “sea of clouds” effect is created by generating a mist that covers the streams and pools. At night they add a tasteful laser show and a gong to enhance the experience. It is magical.

The garden has a koi pond that is home to dozens of beautiful fish. There is also a tranquil waterfall and water wheel. There are also statues of deities lining many of the paths. On top of the hill resides a classic pagoda with a shrine inside. We spent hours exploring the grounds during our stay. It was very peaceful and relaxing.

Our suite was a “superior room garden view”. Definitely get the garden view. It was surprisingly spacious. Lots of classy amenities like electric curtains. It had a very executive feel to it. First rate!

Leisure Partner

10/10

Exceptional

24 Jan 2026

Jay

The room was spotless. The staff was amazing. The whole property was clean and provided a wonderful experience. Thank you.

Leisure Family

10/10

Exceptional

22 Jan 2026

Matthew

Lovely stay!

Leisure Partner

10/10

Exceptional

18 Jan 2026

Lary

Attention to details, everything so clean , stafff warm and welcoming
The spa and Onsen clean, quiet and peaceful. The room was spotless with beautiful views of the gardens. The gardens and pagoda so beautiful.
Although upon reservation there was mention concerning construction and noise there was none to be found.
This a top notch hotel

Leisure Family

10/10

Exceptional

11 Jan 2026

DEOKHWAN

Very good

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Seong-baek

완벽한 서비스 한국사람이라 바닥난방이 안되는건 아쉽지만 그것을 초월할 정도의 서비스입니다 정원 산책 정원 전망도 훌륭합니다

10/10

Exceptional

09 Jan 2026

John

Outstanding hotel. Beautiful traditional rooms, gorgeous gardens, clean
Highly recommend

Partner

10/10

Exceptional

03 Jan 2026

Travis

Hotel was fantastic.

Leisure Family

10/10

Exceptional

02 Jan 2026

Elon

Great service. Clean and spacious room. Great concierge service team that made great last minute reservations in the busiest Japanese year end season when everyone dine out at restaurants. Lovely and best Japanese garden! All restaurants onsite take advantage of garden views/waterfalls. Spa/swimming pool very nice.

10/10

Exceptional

31 Dec 2025

bastiaan

beautiful hotel & garden

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Hui Ying

Fantastic view from the room

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

ADRIAN

Great hotel, amazing garden, awesome dining options and service. Spacious rooms, comfortable King size bed. Second stay here, will be back next time we're in Tokyo.

Leisure Family

10/10

Exceptional

30 Dec 2025

teresa

White glove service all around. Plenty of taxis to catch at any time, hotel staff assisting with absolutely everything (even coordinating a courier to bring us an item we forgot in another hotel).

The grounds are phenomenal. Beautiful to look at, so peaceful to walk through.

Honestly there was nothing that didn’t meet or exceed our expectations here.

(Note: The hotel is located up high on moderate hills, so if you want to walk a lot of places from the hotel you will be going down or up a bit. It was no problem for us, but something to be aware of.)

If/ when we come back to Tokyo, this is the hotel we will stay at.

Leisure Family

10/10

Exceptional

27 Dec 2025

Jack

Prrfect

10/10

Exceptional

26 Dec 2025

Vikas

Service is impeccable, room was great, food is excellent. Definitely returning!

Leisure Family

10/10

Exceptional

23 Dec 2025

Virginia

Incredibly beautiful hotel and amazing gardens. Excellent food. Wonderful staff, extremely well located in beautiful, accessible location. An exceptional stay, will absolutely return. Recommended to my friends… and to you! So luxurious, so thoughtful.

Leisure Self

10/10

Exceptional

20 Dec 2025

MARIKO

夏に伺って本当

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Chun

Everything was wonderful …

Leisure Partner

10/10

Exceptional

19 Dec 2025

Bruno

Our 4 days in Tokyo have been amazing. Hotel Chinzanso Tokyo, an iconic hotel in the clouds with skyline views and a Japanese garden that is exceptional in every way — a calm, elegant place in the heart of the city. The gardens are breathtaking, the rooms are beautiful, and the service is genuinely world-class.

Leisure Partner

10/10

Exceptional

13 Dec 2025

Spencer

It was spotless, the staff was multilingual and super polite, the garden was beautiful. We had an amazing stay!

Partner

10/10

Exceptional

12 Dec 2025

Amazing room, amazing people, definitely made my trip luxurious as possible.

Leisure Self

10/10

Exceptional

08 Dec 2025

Gabriel

The staff was amazing. So nice and helpful.
Somehow they left a better impression than the beautiful scenary.

Leisure Partner

10/10

Exceptional

06 Dec 2025

John

Hotel Chinzanso Tokyo is a magical place. The room we were in was immaculate, the grounds were meticulously manicured and the food was incredible. But what sets this place above, is the people. We have stayed at many high end hotels and resorts across the world and I will say, the staff at Hotel Chinzanso make everyone feel incredibly well taken care of...special...like royalty. This will be the only hotel we stay at when going back to Tokyo.

Leisure Family

10/10

Exceptional

06 Dec 2025

XUEFENG

特别喜欢这家酒店，尤其是后花园，日本独一无二。

Friends_and_family Friends

10/10

Exceptional

05 Dec 2025

Efraim

We had an extra ordinary staying, we were enjoyed so much, Tnx