Casa Blan

Japan , Tokyo
Japan, 4 1 12 Otsuka
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100 reviews shown

2/10

Poor

10 Mar 2026

Tajaye J

my stay at this hotel was extremely horrible first of all the sheets and towels had stains on them. and when I tried to adjust the heat it just blew cold air not even cold just this weird feeling. the whole room was extremely cold the whole entire night and when I had to wake up to go to work to shower, the water was extremely cold but the sink water had hot water which is ironic. the floors were really dirty and it smelled weird in there. I only stayed there because I knew that the other rooms were'nt going to be better. this is a very crappy hotel. I don't think you guys should call it a hotel you should call it a motel

Self

10/10

Exceptional

04 Mar 2026

Verified traveler

10/10

Exceptional

04 Mar 2026

Charilie

Very good

Self

2/10

Poor

03 Mar 2026

Jayce

There were cracked tiles on the bathroom WALLS, holes in the blankets, a toilet that runs non stop all night and the sounds of others clearly audible from other rooms and the hallway. The location is very far from asunway station and it has no amenities to speak of. They advertise inside the lobby that they rent rooms by the hour.

Partner

10/10

Exceptional

02 Mar 2026

Charilie

No complaints

Friends

2/10

Poor

28 Feb 2026

India

Horrible lack of customer service television didn’t work they refuse to change rooms or even attempt to fix it the heat was luke warm

Partner

10/10

Exceptional

20 Feb 2026

Shaquille

Everything in the hotel was good

Business_and_leisure Partner

6/10

Pleasant

18 Feb 2026

Alyaan

Its just okieee its more like a motel

Partner

2/10

Poor

16 Feb 2026

Kimani

The pictures online are very misleading and do not reflect what the hotel actually looks like. The rooms are extremely small, the shower pressure is weak, and both the hallways and rooms smell like smoke. They also don’t provide washcloths, which is a basic amenity. Overall, I would not recommend staying here.

Leisure Partner

8/10

Excellent

15 Feb 2026

Tabatha

I had requested a smoking room the smoke alarm kept ringing then I was told they didn’t give a smoking room

Partner

2/10

Poor

13 Feb 2026

Kaira

Room was horrible. Bathroom was really out of shape. Bathtub was leaking so bad it had half the room floor soaked. Room 502 was by far the worst experience we had

Leisure Partner

8/10

Excellent

10 Feb 2026

Aminata

Great place to stay

6/10

Pleasant

09 Feb 2026

Gina

There was no hot water and i staid twice and there still was no hot water

Leisure Partner

8/10

Excellent

09 Feb 2026

Shaquille

Everything was good besides the room being cold and the floors

Business_and_leisure Self

2/10

Poor

09 Feb 2026

Evan

Stayed in this hotel for three days with my wife due to an ong

2/10

Poor

08 Feb 2026

Damonn

Room had no hot water, when I brought it to the workers attention at the desk he told me that he wasn't a plumber!

Leisure Partner

10/10

Exceptional

19 Jan 2026

Jahaira

Room was clean, workers were friendly, very helpful! Definitely will come again!

10/10

Exceptional

18 Jan 2026

Shamel

Friendly staff. Clean rooms.

Leisure Self

8/10

Excellent

18 Jan 2026

Telia

staff was nice room was good

2/10

Poor

18 Jan 2026

Kenneth

The toilet didn’t work and on top of that someone stole my girlfriend shoes off the front desk counter.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Joshua

Nice staff and rooms

Self

10/10

Exceptional

18 Jan 2026

Joshua

Nice staff. Nice rooms.

Self

8/10

Excellent

17 Jan 2026

Davon

it was amazing

2/10

Poor

15 Jan 2026

Denis

Constant noises on the floor, knocks on doors and screams. They also smoke a lot in the rooms and everything goes to your room. Unpleasant impression.

Business Partner

10/10

Exceptional

13 Jan 2026

Adolphe

Excellent

2/10

Poor

12 Jan 2026

Cathine

Terrible service. There wasn’t any hot water in the room, staff was rude and bombarded into the room without knocking first. There was dirty towels provided. I need a refund

Leisure Friends

10/10

Exceptional

10 Jan 2026

Kenneth

Easy and welcoming

Leisure Self

6/10

Pleasant

10 Jan 2026

Kisha

Room was clean & staff was very nice!

10/10

Exceptional

09 Jan 2026

Edwin

The gentleman at the front desk on sunday afternoons is so polite and helpful

2/10

Poor

09 Jan 2026

Kyeonguk

Bad

2/10

Poor

07 Jan 2026

Patrick Dulter

Unfortunately, our stay was disappointing. The room was dirty, and the pillows were old and uncomfortable. The vending machine was also not working during our stay. On top of that, when we were about to check out, we had to wait around 40 minutes because there was no one at the front desk. Overall, the amount we were charged was not worth the experience.

Leisure Friends

6/10

Pleasant

06 Jan 2026

Amanda

It sufficed for one night, but a drawer on one of the nightstands was broken; few things securely plugged into the outlet next to the right side of the bed, the water pressure in the shower was weak, and I can't walk barefoot on that carpet!

Leisure Friends

4/10

Poor

03 Jan 2026

Michael

Staff was very rude, condescending and did not listen to a simple inquiry. Its unfortunate because the room was actually decent. Management should look into employing staff that cares about their patrons. I have zero plans on returning.

Business Self

2/10

Poor

02 Jan 2026

Nikita

Room hasn’t been cleaned once in 5 days. Area is really dangerous.

Business_and_leisure Self

10/10

Exceptional

02 Jan 2026

binita

Clean room, staff members are really nice

Leisure Friends

2/10

Poor

01 Jan 2026

Conner

Ripped sheets, don’t shine a black light

Friends

10/10

Exceptional

31 Dec 2025

Heather

A great value. The front desk team was welcoming and helpful, and the price was great with easy access to public transit and a quick trip into the city without the city price. Definitely would recommend and stay again.

Family

2/10

Poor

30 Dec 2025

Gregory

No hot water. Noisy staff. Few amenities (no chair, no table, no lights until we complained). Looked abandoned from the outside. Way too expensive for what we received. We'll think very hard before we book another hotel through Expedia (if ever).

Leisure Partner

10/10

Exceptional

29 Dec 2025

Paula

Clean room. Parking available under the underpass. Adequate for 1-4 nights. Long-term stay may want more. Fridge in room. Mid-level accommodations. Would definitely stay again. This is a place to sleep, not a hotel to hang out. Great location.

Leisure Family

8/10

Excellent

27 Dec 2025

Jorge

Staff was helpful

Friends_and_family Friends

2/10

Poor

24 Dec 2025

harita

This was one of the worst stays I’ve ever had. The room was dirty, poorly maintained, and felt completely neglected. Basic cleanliness was missing—unpleasant smells, stained linens, and fixtures that barely worked. The staff was unhelpful and indifferent, offering no real support when issues were raised. Amenities advertised online were either unavailable or in terrible condition. Overall, the hotel felt unsafe, unprofessional, and not at all worth the money. I would strongly recommend avoiding this place and booking literally anywhere else.

2/10

Poor

22 Dec 2025

Daniel

Cockroach in room and the toilet was clogged, sheets were ripped

Business Partner

4/10

Poor

21 Dec 2025

Tony

The employee at the checkin counter was having a full on conversation with someone on the phone and didn't communicate with us very well, it felt pretty disrespectful. The room smelled heavily of smoke and weed, I wish we knew this hotel allowed everyone to smoke inside. Awful permeated smell of smoke. We slept very poorly due to the smell as it kept waking us up. Unfortunate for sure.

Business

2/10

Poor

21 Dec 2025

Eoghan

We came at 5.30PM, we were told the room was ready and given a key (although just one key for 3 people was not ideal). When we got to the room the room was wide open, sheets were on the floor and the room hadn’t yet been cleaned. Thankfully the cleaners cleaned the room in around 15 minutes to a good standard, but the whole process was awful.

Leisure Friends

2/10

Poor

21 Dec 2025

Lawrence

Do not bring your family here. They literally have hourly rates… Not a joke. The room smells like a smokers home after years of smoking indoors. Honestly, Expedia/google etc should stop selling this. It’s not fair to their customers. I ended up leaving for another hotel.

Leisure Self

6/10

Pleasant

20 Dec 2025

Johnetta Denise

Well, my husband and I did not have any issues while we were staying at this hotel overnight and the room was clean. When I walked in, I felt like I was in a convenience store with the glass in between the worker and myself. They also have hourly rates posted at the check-in desk. And while we were checking in, I was staring at the sign, wondering who would need hourly rates at this hotel, and only one thing came to my mind.

I would not stay here again.

Leisure Partner

2/10

Poor

19 Dec 2025

Takafumi

That's love hotel. It's not for turist. Shouldn't be on booking site

10/10

Exceptional

17 Dec 2025

James

Good

2/10

Poor

12 Dec 2025

Kelly

This was the worst hotel I've ever stayed at. Dirty, noisy, smelled SO badly of cigarettes and the front-desk service didn't show up for an hour so we were left to sit on the floor and wait for them. It was awful, and now they won't even help me with a refund for the nights we ended up not staying there. Absolutely insane.

Leisure Partner

10/10

Exceptional

11 Dec 2025

LAURA

Yes

2/10

Poor

08 Dec 2025

Jim

Morning 1 was woke up by housekeeping laughing and yelling in front of my door. Morning 2 was woke up by a loud crowd coming in at 4:45. Paper thin walls. Loud elevator ring. No hairdryer. Terrible water pressure and no hot water. Only positive was the price.

10/10

Exceptional

03 Dec 2025

Taffari

Great room and service

2/10

Poor

03 Dec 2025

Sophie

The comforter on the bed had holes in it. Room smelled like smoke. AC unit was very loud

10/10

Exceptional

29 Nov 2025

Scott

I need 3 things in a room. Warmth- heater working, Clean bathroom and comfortable bed. These were there.

Business Self

10/10

Exceptional

25 Nov 2025

Noel

Wonderful I really enjoy my stay we'll go back there

2/10

Poor

24 Nov 2025

Marcia

Ac worked well however the room was not clean, hair all over the bathroom sink and tub. Unsafe area in forth green surrounded by project buildings

Leisure Partner

4/10

Poor

23 Nov 2025

Jasmine

The toilet would not flush all the time. The sink would drain the water super slow and the shower would turn cold mid use. The staff was very nice and the room was clean.

Leisure Friends

2/10

Poor

20 Nov 2025

James

Do not stay here. Absolutely filthy. I’m shocked hotels.com advertises

8/10

Excellent

19 Nov 2025

Christopher

Great forvthe price!

Partner

8/10

Excellent

19 Nov 2025

Michael J

It was the most affordable place in the area by far. It's in a good area. The room was very clean and in pretty good condition. There was free parking in back, with cameras (but still not really visible to the sidewalk or street, so I was a little nervous about it). Staff was very friendly. I was a little surprised to see posted hourly rates when I checked in. This is not the best place if you are noise sensitive. Doors opened loudly throughout the night, and the staff was cleaning a nearby room at 4am (again, hourly rate). It's also next to the highway, and there was a lot of noise from that.

Business

4/10

Poor

17 Nov 2025

Sally

Hourly hotel…we only stayed at because it was walking distance to the storehouse. Do not stay here unless you have no other option or will just use for a nap and getting ready. Room want ready when arrive

2/10

Poor

17 Nov 2025

Shanti

The room was dirty (honey packs in the side table drawers, stains on the floors) the walls are super thin and you literally hear EVERYTHING in the hallways (elevator dinging, people talking, etc.) It’s definitely NOT family friendly either. I was only there for 2 nights and each night there were people screaming and moaning each time. And they also have “Short stay hours” on display on the front desk! It was not worth the price and I will never stay there again. Wish I could get my money back!!!

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

Jon

A great hotel for smokers! Big TV, big comfortable bed, and a clean bathroom.
I'm staying there again next week when I come through the city.

Friends_and_family Family

2/10

Poor

15 Nov 2025

Isaiah

My head phones was left in the room.and now their saying I was left.I know for a fact that I left them there.

Business Partner

10/10

Exceptional

15 Nov 2025

Pedersin

Gooc

10/10

Exceptional

14 Nov 2025

zakkiyah

The room was spotless and well put together. Everything was in perfect condition, and the bed was very comfortable. The staff was also incredibly kind and welcoming to both me and my partner.

Partner

10/10

Exceptional

08 Nov 2025

Filiberto

Yoyo

6/10

Pleasant

05 Nov 2025

Léa

The room was rather nice: nothing very fancy but clean, confortable and had everything we needed! The location was nice and there is a bus stop just in front of the hotel (or else less than 20' walk to the metro, which was fine for us).

They have a late check-in which we really appreciated (we arrived at 2am).

Only negative points were that we were in the basement, so you don't really have an openable windown.
Also, there was quite a lot of noise: we could hear what happened in the corridors and it seemed we were next to the service areas, so we heard quite a lot in the night too...

Overall, price-quality was good for us!

Partner

6/10

Pleasant

05 Nov 2025

Malena

The hotel was clean, everything was nice. However I booked a room for 3 people and they gave me a room with a king size bed. They offered to upgrade it for a price. Asked for a mattress that we could use and they said it was not possible.

Leisure Family

8/10

Excellent

05 Nov 2025

JAMIE

All the staff we met were very friendly and helpful. They offered free parking which is hard to come by in New York.

Leisure Partner

2/10

Poor

02 Nov 2025

Darryl

They gave us a room in the basement!!!! It didn’t have windows, they said they would give us another room the following day and that never happened! The worst stay ever, DO NOT STAY THERE!! We asked for a refund but that didn’t go anywhere!!

Leisure Family

4/10

Poor

02 Nov 2025

mitch

room smelled... took 20 minutes to check in. No one was at front desk. 1 towel in bathroom

Leisure Friends

10/10

Exceptional

01 Nov 2025

Jasmin

My bestie and I stayed here for a weekend and honestly served it's purpose. It's 2 star hotel so not sure why anyone expects 4 star. I wouldn't stay there long term for sure for for a quick weekend it was nice. The location was close to metro. There was a lot of good food options down the block. Some people mentioned a lot of homeless but I didn't see anything crazy more then the normal new York vibe. We were two females and felt comfortable walking around the area. The front desk John was super helpful as well. Overall enjoyed the stay.

Leisure Friends

8/10

Excellent

29 Oct 2025

MYEONG CHAN

Clean room, good quality of room in the price.
Kind staff, but some noise after midnight from other room.

8/10

Excellent

28 Oct 2025

Frederic

Room in good condition but TV didn't work

4/10

Poor

26 Oct 2025

Yanglong

staff is not polite, clothes rack looks get from junk market

Business

10/10

Exceptional

26 Oct 2025

Joshua

You get what you are asking for.. clean rooms, super comfy and big bed, all the right amenities. Nothing to fault here.. location wasn’t great.. you’re in between Williamsburg and downtown so just take that in mind. A lot of walking to the subways. Other than that, I enjoyed my 4 nights there.

Self

4/10

Poor

26 Oct 2025

mohamed

4/10

Poor

24 Oct 2025

Ramon Jose

Pocas tuallas

Leisure Partner

6/10

Pleasant

23 Oct 2025

Stephanie

Everybody was nice for the most part. They need to do a much thorough job on the cleaning.

Leisure Family_with_children

2/10

Poor

22 Oct 2025

Shane

This is a hotel that you can rent by the hour. The lobby has bulletproof glass and stinks of low budget chemicals that instantly made my allergies flare up. We walked into the room after checking in, could hardly breathe, and immediately walked out to see if we could cancel our stay. They were very inflexible and we wound up driving 4 hours home after going to an event we were attending that night.

Partner

8/10

Excellent

22 Oct 2025

Myriam

The place is clean. Basic things are just OK. Towels are very poor quality. Otherwise it is ok. I just rpend a night ,. For the price it is reasonable

8/10

Excellent

20 Oct 2025

Serge

Great for the price. Clean and the staff was fairly helpful but not super pleasant. Everyone was nice enough and we definitely got our moneys worth. It's about 17 minutes walk to the metro and five minutes walk to public bus. A little noisy because the location but really not bad at all. Decent experience and would definitely stay there again because I'm not rich.

Leisure Partner

10/10

Exceptional

19 Oct 2025

Ali

Good

8/10

Excellent

18 Oct 2025

Steven

Everything was perfectly fine except the bed linens were not clean looking and quite ratty.

Leisure Self

8/10

Excellent

11 Oct 2025

Sundararajan

Staff are great. Transportation right at ur door step. Well connected.
The area around feels unsafe but we did not have any bad experience.
Value for money.

Leisure Family

6/10

Pleasant

11 Oct 2025

sydnee

Staff was very nice. The price wasn’t terrible. The outside surrounding area was my issue. Too many hobo’s and thugs, but they minded their business. I would stay here again.

Leisure Partner

4/10

Poor

05 Oct 2025

AJP

Zero room service during my stay

Leisure Self

10/10

Exceptional

05 Oct 2025

David

Excellent staff

10/10

Exceptional

04 Oct 2025

Ti-Asia

Clean room, store next door

Leisure Self

6/10

Pleasant

03 Oct 2025

Gregory

Clean Room

Leisure Friends

4/10

Poor

02 Oct 2025

Eduardo

Only ice machine in the hotel was not working, no main lobby and limited parking. Although their parking is free but can only accommodate about 9 cars.

Business_and_leisure Partner

10/10

Exceptional

29 Sep 2025

Pedro

Hi
That was very good.
I recommend.

Leisure Self

2/10

Poor

29 Sep 2025

Edward

Location was nice. Found parking with no prpblem. I arrived 30 minutes early and front desk attendant told me the room was ready but I could not check in unless I paid a $25 early check in fee. So I did. TV had no sevice. Phone didnt work. Smoke detector was detached and hanging from ceiling. I reported all 3 but nothing was fixed. Spelread had rips and burn marks. Carpet had what looked like pooling water stain near bathroom. Water pressure was no good for taking a shower. They had no maid service to make beds, provide clean towels and clean room. I will NEVER stay here again.

Self

8/10

Excellent

28 Sep 2025

Theodore M

Room was super tiny. Shelves but no closets. Fridge but no microwave. Staff has a tendency to leave front desk often. Still, great location and felt safe in room and in neighborhood. Definite would stay again

Leisure Partner

10/10

Exceptional

28 Sep 2025

Karan

Came here for a solo trip. Location is a little off the beaten path by train/subway, and maybe a little sketch, but it's easy by road. Price is great. Room was mostly fine, but furnishings were minimal and a little beat. There isn't much close by, so you'll be hoofing it at least ten minutes towards downtown Brooklyn for restaurants, potentially further for easy subway access. This place is directly under the BQE, so there's going to be traffic noise - I thought it was fine for being right next to the highway, but if you're sensitive to noise, this might be a tough stay.

For the price, this was more than fine; I'd stay again if needed. Keep your expectations in check.

Self

2/10

Poor

28 Sep 2025

Christopher

I already sent a complaint to Expedia and expect a response soon. This is not advertised correctly. It is a scary place. My room was cleaned ONLY once for the 4 nights I stayed. I asked twice to clean and bever done. The windows are covered so you cant see out. AND rooms are not well lit. The Lobby has NO seating. Nothing. I paid 240.00 a night for what? Shame on you Expedia. I will only use Hotels Yonight.Better service and they care and resoond.

Business Self

2/10

Poor

28 Sep 2025

Tom

We left once right away. Unfortunately the location of the hotel made my wife and I very uncomfortable

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Maria Alejandra

Special mention to the receptionist staff (John) Thanks so much for all your help