Diplomat Hotel Restaurant and Spa

10/10

Exceptional

04 Mar 2026

Jim

Great welcome from the staff and lovely food

10/10

Exceptional

03 Mar 2026

colin

Plenty of parking
Very up market feel hotel but family friendly
Breakfast staff were super attentive and very professional

8/10

Excellent

17 Feb 2026

Lisa

Nice, modern room with lovely spacious bathroom.

Breakfast was disappointing, but dinner was excellent

Business Self

10/10

Exceptional

23 Jan 2026

Andrew

Very clean room, carpet and bathroom.
Staff very helpful, and courteous.
Food lovely.

Leisure Self

10/10

Exceptional

21 Dec 2025

Zoltan

Food, spa

8/10

Excellent

12 Dec 2025

Geoff

One night work due all good, for the money not bad at all

Self

10/10

Exceptional

11 Dec 2025

Gareth

Friendly staff and good food

Business

8/10

Excellent

10 Dec 2025

Andy

Good stay nice hotel excellent restaurant 👍👍

Business Self

10/10

Exceptional

04 Dec 2025

Martin

We were a family of 11 people having Xmas lunch. The food was excellent and as it was a carvery, you could have as much as you wanted. The staff was very attentive without being pushy. The room was excellent, it was very clean, plenty of coffee, tea. The breakfast, lots of choice from cereals to a full English which was cooked to order and it was superb, everything was tasty. It is a fantastic hotel with brilliant staff.

Friends_and_family Family

8/10

Excellent

08 Nov 2025

Stewart

Nice hotel, very oldie worldly but great value for money, staff really good.

Business

10/10

Exceptional

31 Oct 2025

Jade

Love stay

10/10

Exceptional

16 Oct 2025

Rhys

Great place to stay in Llanelli

Lovely staff, good food and quiet comfortable rooms. Lounge bar very relaxing with good beer and scotch.

And a great gym and sauna too!

Business

6/10

Pleasant

15 Oct 2025

Louise

Pool very small and no bath in room. Also view from room was a very neat brick wall

Business_and_leisure Friends

8/10

Excellent

13 Oct 2025

Andrew

Good

Business

10/10

Exceptional

19 Sep 2025

Caroline

Another lovely stay

Our third time staying at the Diplomat and Im sure we'll be back again soon. Room was amazing, super comfy bed, staff friendly as always and excellent spa facilities.

Partner

10/10

Exceptional

07 Sep 2025

Helen

Easy check in. Room was really lovely. Really enjoyed breakfast. Location was perfect for us. Thank you

Partner

10/10

Exceptional

31 Aug 2025

Munmohan singh

Great staff

Leisure Family

8/10

Excellent

28 Aug 2025

Paul

Spa was good. Nice pool, sauna and steam room. Evening meal was very good but breakfast a little disappointing. What was there was good but I probably arrived at a busy time as very few eggs and hash browns or fresh fruit.
The guy on reception was very helpful.

Business

10/10

Exceptional

25 Aug 2025

tony

Tony/Bren

Excellent stay, Room outstanding staff excellent especially Rhian in reception and Glancey in Dining especially at breakfast time , Management very friendly overall Excellent

Partner

10/10

Exceptional

19 Aug 2025

Verified traveler

Been before, comfortable stay. All staff always welcoming and ready to assist.

Partner

4/10

Poor

18 Aug 2025

Paulo

Food is very poor, bed is OK. Cleaning so so bad.

Friends_and_family Family

8/10

Excellent

17 Aug 2025

Sarah

Hot summer nights!

Lovely hotel, with large sunny terrace. Stayed in the heatwave, and no air con of fan in the room. Had the windows wide open, but there was a wedding on, so lots of noise. Obviously that isnt the hotels fault, but a fan in the room, and some bottled water would have been lovely. Id stay again, and recommend though

Partner

8/10

Excellent

12 Aug 2025

Verified traveler

Good hotel great food

Great food room was large though outdated. Free biscuits and coffee.

Friends_and_family Family

10/10

Exceptional

05 Aug 2025

Sian

Excellent dinner menu and the food was delicious.
Spacious rooms and comfortable beds.
Relaxing spa after a long day

Leisure Partner

8/10

Excellent

05 Aug 2025

Elena

We had a lovely stay at the Diplomat. The staff were all wonderful, really helpful friendly and we felt very welcome. The hotel itself it a bit tired but everything was very clean and we enjoyed a delicious breakfast. It’s in a bit of a weird location but we had a wonderful trip to the Gower exploring the coast around Rhossili which is beautiful.

Leisure

10/10

Exceptional

03 Aug 2025

Paula

Delightful

Fantastic stay, staff very friendly & helpful. Evening meal delicious & breakfast had plenty of choice & hot and fresh. Lovely location too.

Friends_and_family Family

6/10

Pleasant

23 Jul 2025

Alex

Hotel was nice enough and the staff really friendly, however two things stood out and affected my visit.
The drain in the shower stunk, and I had to keep the bathroom light on so the fan would dull the smell. During breakfast the ladies who were lovely, asked if I wanted a tea or coffee, I would respond, they would then forget and this happened 3 or 4 times and didn’t end up receiving the coffee. I think this hotel potential had a grand past, but its quite tired now.

Business Self

10/10

Exceptional

20 Jul 2025

Zain

Lovely stay

Very comfortable stay and thanks to good amenities and friendly staff

Friends_and_family Family

6/10

Pleasant

16 Jul 2025

Marina

The Potential was good for this hotel, but unfortunately I had a room that was really hot and no fan available, on top of this when I opened the window it led onto the back of the hotel where there was some kind of service entrance where deliveries were made and it was noisy.

Business Self

10/10

Exceptional

10 Jul 2025

Andrew

Great stay thanks

6/10

Pleasant

02 Jul 2025

Lydia

I found this stay a bit hit and miss. I was first given a room with an unbearably smelly bathroom and unsafe shower (no temperature control and part missing). I mentioned this to reception on way out next morning and on my return in afternoon it appeared nothing had been actioned, so i was given an alternative room which was much better and i would have been happy to extend my stay in the second room. The breakfast was alright, choice ok but nothing outstanding. Coffee was luke warm on 3 out of 4 cups. One of the waiters (Elizabeth) at breakfast was outstanding and an absolute credit to the hotel. Its clear the hotel has done a lot of work to make it comfortable and accessible but this currently looks quite hotch potch with some areas looking more moden than others, it will be interesting to see this hotel in a few years time.

Leisure Self

4/10

Poor

24 Jun 2025

Albina

Bad choice

Rooms in poor conditions, extremely hit, the shower doesn't work...poor quality in breakfast.
The only positive side the staff very helpful.

Friends_and_family Family

6/10

Pleasant

22 Jun 2025

Andrea

There were some damp pathches on the ceiling in our room. The hair dryer was too loud borderline broken. The room was clean however. Staff and food waa lovely and affordable. We had a good stay and would come back

Leisure Family_with_children

8/10

Excellent

20 Jun 2025

Daniel

1 night work stay.

1 night work trip. Comfortable, good food.
Nice room. Convenient for my work.

Business

10/10

Exceptional

28 May 2025

Steven

Nice - great stay

Business

10/10

Exceptional

26 May 2025

Bennie

Excellent service from arrival to last day . Amazing food and polite , professional staff. Thanks to you all

Business_and_leisure Family

6/10

Pleasant

26 May 2025

Lynn

It was lovely.. staff were amazing and friendly.. the big let down was buffet breakfast all were below standard food and looked so over cooked and tasteless.. the knives were very blunt and would not cut food … we had two breakfasts and a room. Service we also spent money to go to a show .. show ok food basic quality

Leisure

8/10

Excellent

26 May 2025

Toni

It was a last minute booking so hadn’t expected it to be so nice. Room and en-suite were large, modern and clean.
The staff were lovely! Very helpful and pleasant. The only downside to our stay was the breakfast. Terrible! We only had it once the other morning we had breakfast out as it was so bad! If they could fix that it would be a 5!!

Leisure Friends

10/10

Exceptional

18 May 2025

Ann

Friendly but professional and accommodating. Room a great size with good size shower room. Staff very attentive even though they were busy

Leisure Partner

10/10

Exceptional

27 Apr 2025

Alison

Beautiful

Leisure Self

8/10

Excellent

10 Apr 2025

Thomas

Very pleasant stay and all the staff were very nice

Business Self

8/10

Excellent

07 Apr 2025

max

Great hotel, lovely staff who were all very welcoming, lots going on.
The only small downside being that it does need a bit of a refurb in the rooms. But other than that it was all good, and we would stay there again.

10/10

Exceptional

10 Mar 2025

Diane

Lovely room - staff were welcoming and friendly! Attending an event with overnight accommodation so did not have time to experience the hospitality of the Spa but everything at the hotel met with great satisfaction and would recommend and will definitely return when next in the area - thank you for your hospitality!

Business_and_leisure Partner

10/10

Exceptional

02 Mar 2025

David

A beautiful hotel where i attended a function where the food was outstanding and the staff couldn't do enough to help. Strongly recommend this hotel

Business

10/10

Exceptional

09 Feb 2025

Nick

Quick stopover in Llanelli

Room was lovely, staff were helpful and friendly. Food in restaurant was excellent. Spa was fine, but could probably do with a bit of a makeover. Overall excellent and would definitely stay here again.

Partner

8/10

Excellent

20 Dec 2024

Breda

Good food choices, friendly staff, big warm bedroom with comfortable bed. Plenty of parking. Leisure facilities decent.

Business Self

8/10

Excellent

05 Dec 2024

Sarah

Must better impression and stay this time I am glad I went back . Staff helpful , facilities good . Would stay again

Business Self

8/10

Excellent

30 Nov 2024

Daniel

Good place to stay

2 nights stay for work

Business

8/10

Excellent

19 Nov 2024

Brian

Nothing

Business_and_leisure Family

6/10

Pleasant

14 Nov 2024

Sarah

This was a busy evening . Issues checking in which seemed to be related to Expedia but didn’t give me the best first impression , hotel very busy car park full , lots of events on which went on until late , no plug sockets by bed to charge phone or watch , room comfy but basic bathroom average . Pool warm and ok gym functional . Male staff member opened my door room whilst I was getting changed which startled me and was uncomfortable . Not sure I would go again .

Business

10/10

Exceptional

17 Oct 2024

michelle

We picked the hotel and spa for our wedding anniversary and it was fabulous the spa and the food, will be booking again soon

Leisure Partner

10/10

Exceptional

04 Sep 2024

Jim

Lovely stay

Lovely stay, staff really friendly, food delicious and great nights sleep.

Business

10/10

Exceptional

30 Aug 2024

Alison

Room was enormous, very happy with it, we had a wedding there and it was great

Business_and_leisure Partner

2/10

Poor

22 Aug 2024

John

Not the worst hotel I have stayed but the worst value

Business Self

6/10

Pleasant

16 Aug 2024

maria

Lovely rooms but things not working in spa

Leisure Partner

10/10

Exceptional

15 Aug 2024

Derek

Enjoyable stay at a good Hotel.

We had an enjoyable stay at the hotel. The room was large with two double beds and a bathroom.
The room was clean and had all the usual facilites(kettle and tea, coffee, milk, shower, wash basins, toilet etc.)
There was a wardrobe.
Very nice large room.

Partner

10/10

Exceptional

15 Aug 2024

Libby

Just a stop over for the horse racing at Fffos las, excellent location

Partner

10/10

Exceptional

11 Aug 2024

Julie

quick check in, with very friendly staff,breakfast and bar staff very friendly hotel very clean,rooms comfortable,would definitely recommend this hotel

Leisure Friends

10/10

Exceptional

10 Aug 2024

Michelle

Nice hotel with excellent restaurant

We stayed in this hotel for one night whilst travelling and it was a nice hotel. The room was spacious, although it was very plain, and there was plenty of free parking. We ate dinner in the restaurant and the food was excellent and reasonably priced. The bar area and terrace was also nice. The only negative was that there was no bath mat so the bath was slippery.

Partner

10/10

Exceptional

06 Aug 2024

Verified traveler

Stayed in the Coach House and it was lovely

Partner

10/10

Exceptional

05 Aug 2024

Gerwyn

Excellent welcome when we arrived from the receptionist. Breakfast was excellent and warm and the staff were very friendly. Hotel is a bit dated and could do with a little modification but the room was comfortable and spacious and the bathroom was in good shape too.

Leisure Partner

10/10

Exceptional

20 Jul 2024

COLIN

A very nice hotel in a quiet little community. Transportation can be difficult in this area as it’s a little removed from Swansea, but great value for money. Restaurant was excellent, staff was very helpful and accommodating when we had delays in getting transportation (uber & taxi). Hotel is a little dated, but well maintained. Would stay again!

Business_and_leisure Partner

10/10

Exceptional

11 Jul 2024

Pamela

Husbands birthday

Yes comfortable stay can’t help the weather. Lots of activities seem to take place through the day I personally recommend this is advertised to hotel residents and explained to. The guy that was directing traffic on the Wednesday morning was inconsistent let us move the traffic cones ourselves🤔then decided to shake his head and arms at me on return after being out, you can’t park yes I can I am a resident with a description of free parking on hotel policies?. You need to learn your customer service skills lovely even though you are only a maintenance man!!😡.

Partner

2/10

Poor

04 Jul 2024

Stephen

Bed like a hammock, anti English feel!

This is the fifth time I have stayed in this hotel as there is not much choice in the area
Previous times have been acceptable but my stay on July 3, 2024 was just too much.
The food is okay but the bed was so uncomfortable that I woke more tired than when I retired to bed, the double bed comprised of two cheap single divan beds, both of which were broken and it felt like I was sleeping in a hammock And needless to say, I woke with really bad back pain
To addinsult to injury The housekeeper walked in at 9:15 without even knocking on the door with me just getting out the shower!
I intended to complain at checkout but the receptionist never even looked at me or asked how my stay was which I think was down to the typical Welsh anti-English sentiment which is apparent upon arrival at the hotel as every flag is displayed by the English one

Business

8/10

Excellent

09 Jun 2024

Robert

Great staff!

Although very slightly a little old fashioned it was excellent. The main asset of this hotel is the staff as every single person we met with was very friendly, courteous and efficient. Probably suits the more mature clientele, which is us, and the entertainment in the evening most likely would get through the auditions on Britain’s Got Talent but this is more than made up for by the staff and delicious food especially breakfasts.

Partner

10/10

Exceptional

23 May 2024

Lynden

Good stay and would return.

Good venue. Lots of parking, good sized room with all I needed.

Business

6/10

Pleasant

20 May 2024

Christine

Toilet seat not attached properly.
Cheap biscuits.
No fridge to store cold drinks.

Leisure Family

2/10

Poor

18 Apr 2024

G T

We won’t stay here again!

We booked a three-night stay at the Diplomat, but the mattresses in room 26 were so appalling that we left after just one, and found a different hotel. It was one of those really old-fashioned mattresses, in which you could feel every spring and it sagged so badly that you could feel the wooden bed frame underneath. Quite unacceptable for a hotel of this standard! We were offered another room, but the beds were as bad there, so we decided to leave. Instead of apologising, they tried to charge us for two nights, claiming that this was a late cancellation. They only relented when I said I would write a bad review… We come to this part of the world once a year. Next year, we certainly won’t be staying at the Diplomat!

10/10

Exceptional

01 Apr 2024

N

Great stay - thank you

Very big room, perfectly comfortable and bathroom was huge. Shower water pressure was excellent. Some peeling paint in the bedroom and noise insulation not as good as it could be - we could clearly hear the entertainment in one of the conference rooms underneath our room. Nice to have 2 types of pillow and book with ideas for what to do in the local area. Some of the reception spa staff were not as welcoming as the rest of the hotel (beautician was very helpful). Restaurant has a wide range of choices (both food and drink) and the staff were attentive and very efficient. Lounge area nice to relax with a drink. Nice live entertainment on Saturday evening too, unexpected and a nice surprise!

Partner

10/10

Exceptional

17 Mar 2024

John

We stayed at the Diplomat Hotel to attend our friends wedding day. The venue was perfect, the attention to detail and attentive staff made it memorable. Our room was spotlessly clean and well presented. Very happy!!

Leisure Partner

10/10

Exceptional

03 Mar 2024

andrew

My third visit to this hotel we both like staying here however during the last visit noticed prices have increased! Not in my view are warranted some staff need extra training notable bar staff it’s a shame really but the price increases have made us look further a field in future

Leisure Partner

10/10

Exceptional

25 Feb 2024

Julie

The staff could not do enough for you very friendly and very clesn

Leisure Partner

8/10

Excellent

13 Feb 2024

lorraine

The staff are lovely, helpful and welcoming and that is why I gave it 4 stars. Sadly the hotel itself has seen better days, it’s dated and scruffy, we didn’t have hot water when we showered, the walls are thin and we could hear conversations in the next room at night. It’s such a shame as the spa area is nice and the food in the restaurant was good but the building really does need proper maintaining to make it more appealing.

Business Friends

10/10

Exceptional

01 Feb 2024

William John

the property was a mansion house which you can see in the original area pre extension its been a hotel for about 50 years and the staff are commendable

Leisure Partner

10/10

Exceptional

14 Jan 2024

Jason

Lovely hotel with nice rooms and really helpful pleasant staff .

Business Family

10/10

Exceptional

07 Jan 2024

Naila

Attended a brilliant wedding at this hotel.

10/10

Exceptional

26 Oct 2023

ENNIS

Lovely hotel, staff all friendly and helpful, excellent food. Highly recommend

Leisure Partner

8/10

Excellent

21 Oct 2023

Lorraine

Good hotel as a base to explore local area

Staff very helpful and friendly. room comfortable and clean, although odd smell in shower sometimes, and could hear upstairs running taps, flushing toilet, but likely old pipework as it was an older building than the main hotel.
Huge plus is having steam, sauna and gym facilities which were great.

Self

10/10

Exceptional

16 Oct 2023

Leighton

The staff were excellent throughout. Food was tasty. We had a great stay.

Friends_and_family Family

4/10

Poor

12 Oct 2023

Steve

Noisy!

Unknown to me, my bag in the room meant that I was staying in a separate Annex call the coach house
This was away from the main hotel and on the main road, and there's obviously a listed building with its original windows, which meant that I heard the traffic all night long and especially at 5 am, so the two nights I was there I never got a decent night sleep

Business

10/10

Exceptional

09 Oct 2023

Jade

Love it here

Second time staying at this hotel, we were just as happy. Staff are very friendly and restaurant staff attentive. The food is beautiful, we had our evening meal and breakfast in Trubshaws restaurant. Both were lovely and tasty, great selection for breakfast. Spa is great too and free for guests to use. I look forward to our next visit.

Partner

10/10

Exceptional

16 Sep 2023

Heather

Lovely night away

Lovely last minute stay for my birthday. Brilliant service and enjoyed the spa too. Will be back again.
Very nice food and drinks

Perfect atmosphere as well.

Thank you

Partner

8/10

Excellent

13 Sep 2023

Verified traveler

Excellent Late arrival check in

Arrived very late in the early hours in the morning and the staff were excellent; quickly getting me checked in and very helpful with the room key.
Spacious and clean room, large comfy bed and good rainfall shower

Business

8/10

Excellent

02 Sep 2023

Barbara

.

Leisure Partner

10/10

Exceptional

30 Aug 2023

Paul

Very recommendable

A friendly welcome to this very comfortable hotel. Excellent restaurant.

Self

10/10

Exceptional

26 Jul 2023

Christine

Spa facilities were a lovely extra. Superb breakfast. Comfortable room.

10/10

Exceptional

11 Jul 2023

Julie

Easy place to stay

We spent a couple of nights on this hotel. Easy check in and helpful staff. Rooms comfortable. Bathroom ok but lack of toiletries. Excellent evening entertainment in the bar and good food in the restaurant.

Friends_and_family Family

8/10

Excellent

02 Jul 2023

Joy

1 night stay to meet up with family. Hotel was very nice but bed not so comfortable and neither of us slept all night .

Partner

10/10

Exceptional

31 May 2023

Pritpal

Lovely 3 night stay here. The dinner was fantastic and the staff very helpful.

Leisure Family

6/10

Pleasant

28 May 2023

Nicola

Staff are fantastic and range of food and drink is great. However the building and accommodation is tired and needs a dramatic face lift

Business_and_leisure Partner

8/10

Excellent

10 May 2023

Ma Fatima

Gainsley from the restaurant who served the breakfast deserved a payrise😊. Very good customer service

Leisure Partner

8/10

Excellent

07 May 2023

gary

Pool

Leisure Self

10/10

Exceptional

30 Apr 2023

Paul

Great Hotel in Llanelli

Excellent short stay Good service well looked after

Self

8/10

Excellent

28 Mar 2023

Steven

Good

Leisure Friends

10/10

Exceptional

22 Nov 2022

Susan

Really lovely, good value stay

Really clean and comfortable room. Spa small but nice. Bar area was lovely with good bar meals. Great breakfast with lots of choice. Reception, bar and breakfast staff very pleasant and attentive.

Partner

10/10

Exceptional

20 Nov 2022

david

Spacious room and bathroom. Good facilities and great breakfast

Leisure Family

10/10

Exceptional

22 Oct 2022

Stephen

nothing wrong with it at all wonderful experience would go again

Leisure Partner

8/10

Excellent

09 Sep 2022

Gary

Decent Hotel, reasonably priced, staff are very friendly and welcoming. Bedroom was a bit basic but clean and comfortable. Breakfast was tasty and the service was good their too.

Business Self

8/10

Excellent

27 Aug 2022

Dorothy

There are performances held frequently. We were warned that our room was above the auditorium and we would hear loud music until past 23:00. Appreciated the warning so we understood. Nice restaurant and pool.

Leisure Partner

10/10

Exceptional

27 Aug 2022

Christopher

Good service
Good food
Clean room

Business