Name: Mercure Swansea
Address: Phoenix Way, Swansea, SA7 9EG, GB

10/10

Exceptional

29 Jul 2026

Robert

Good value for money, very comfortable room

8/10

Excellent

29 Jul 2026

Doris Irene

Very nice place to stay will come again , pleasant staff

4/10

Poor

26 Jul 2026

Sukumar

We stayed for one night, with my wife and 7nyears old child. Its my fiirst time with merecure group if hotels , i expected a warm welcoming and a friendly services, the it was not happened. In the room there was no water jug and glass. When i telephone the reception they gave me a answer, \" tye water glass in bathroom and evertine i need to go the bar to get the water. I would not even recommend
.

8/10

Excellent

25 Jul 2026

Carol

Easy, free parking. Staff friendly and considerate.

10/10

Exceptional

23 Jul 2026

brad

Very nice and clean room, staff very helpful

10/10

Exceptional

23 Jul 2026

Celia

Parking was easy and accessible, breakfast and all dining was excellent. Staff were helpful and extremely polite.The Room was clean but a bit worn. The hotel could do with a lift , carrying luggage up and down stairs for elderly guests is quite wearing.

10/10

Exceptional

16 Jul 2026

Sharon

Lovely 2 night stay! Stayed in privilege room very nice and clean. Restaurant and bar very nice and relaxed ! Food was very good standard and staff were polite and friendly

Partner

6/10

Pleasant

13 Jul 2026

sanjay

Ok

10/10

Exceptional

12 Jul 2026

Stephanie

Clean room, was very warm but a fan was provided. The bathroom is a little dated but works & the shower had good pressure so was nice & powerful. The breakfast was good, a buffet selection. The chap on reception was very friendly & helpful. Would recommend.

Friends

2/10

Poor

10 Jul 2026

Emmanuel

Not worth the price, amenities are so old, feels like the 90’s. Breakfast is terrible.

10/10

Exceptional

06 Jul 2026

Elise

Lovely stay, great sized rooms.

Partner

8/10

Excellent

05 Jul 2026

milen

Was nice!

Family_with_children

8/10

Excellent

02 Jul 2026

David

Clean roo, comfy bed, good sleep and breakfast

Self

10/10

Exceptional

29 Jun 2026

sanjay

Goo

6/10

Pleasant

18 Jun 2026

Conor

Clean room friendly staff

6/10

Pleasant

18 Jun 2026

Jenny

Ok. Just frustrating when cleaner let knocking on our door, quite a basic hotel, no better than premier inn,

Partner

8/10

Excellent

16 Jun 2026

Alan

Breakfast was excellent with friendly staff. Room a little tired but with good facilities.
Beware it is a dog friendly hotel and we encountered several dogs in the corridors.

Partner

2/10

Poor

11 Jun 2026

Alex

A dirty, poorly maintained example of a Mercury Hotel. There also appeared to be some longer term visitors staying at the hotel.

10/10

Exceptional

05 Jun 2026

Robert

We had an accessible room, just there right thing. Very clean, proper wet room shower. Breakfast was really good with good range of hot and cold items.

Partner

10/10

Exceptional

26 May 2026

David

Everything you would expect with exception of aircon!

Room great, staff great, food great. Just a bit hot!

Partner

10/10

Exceptional

26 May 2026

Dhara

Excellent service. Easy to local amenities

Friends_and_family Family

8/10

Excellent

25 May 2026

James

Very convenient hotel for what we needed. The food was nice and the breakfast good value.

The room was a decent size for two of us but small for a family room.

TV in the room was slow and difficult to change channels.

The temperature control in the shower was broken and set on hot. Just about manageable.

Finally, and this is only a problem I guess with the current heatwave is that there was no air conditioning and the window had to be shut at night due to noise from other rooms.

All in all though a good hotel and one we would use again.

Family

8/10

Excellent

18 May 2026

David

Very clean hotel in need of renovation. Staff at reception were very polite. Staff in restaurant appeared to have too much time standing around talking amongst themselves.
The meals at breakfast and dinner were very good value for money.

Partner

10/10

Exceptional

13 May 2026

Samantha

What a nice stay we had the hotel very clean and the staff are very professional and very helpful

Partner

10/10

Exceptional

11 May 2026

Alexandra

Lovely big comfy beds. Staff very friendly and approachable. Breakfast was amazing lovely crispy bacon.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Alison

Room was clean and good nights sleep lovely firm mattress. Decor a bit tired

Partner

10/10

Exceptional

08 May 2026

Hilary

Superb stay! Excellent from start to finish. Hotel was spotless, the breakfast superb, staff were extremely helpful and pleasant, room and bed were really comfortable and the complimentary Welsh cakes were the cherry on the cake!!

Partner

6/10

Pleasant

26 Apr 2026

Tracy

This is no better than a travellodge.
Very smelly along corridors and in need of modernising.

Staff good. Food way overpriced .

Partner

10/10

Exceptional

21 Apr 2026

Paul

great

10/10

Exceptional

21 Apr 2026

James

Hotel was immaculate on stepping through the main entrance. Very friendly staff at reception and at the bar. On checking in they changed our room to accommodate myself and my son sharing. Great overall stay and experience. I deal for staying if going to the football or weekend in Swansea.

8/10

Excellent

20 Apr 2026

Peter

On room had a lake view and the staff were great!

Partner

10/10

Exceptional

16 Apr 2026

Verified traveler

The staff were all lovely and so helpful especially all the team on the reception.

10/10

Exceptional

12 Apr 2026

Amanda

Loved the priveleged room and getting a later checkout which was really helpful, staff rally friendly, loved the bar area

8/10

Excellent

12 Apr 2026

Kenneth

Very comfortable room

Partner

8/10

Excellent

11 Apr 2026

Iain

Lovely staff, room was clean. The hallway is under refurbishment and needs completing.
Nice little welcome with some Welsh cakes on arrival. No crisps or peanuts at the bar!

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Malcolm

All Good thanks apart from worn bathroom. Staff were very concerned and helpful.

Partner

2/10

Poor

18 Mar 2026

Emma

Poorly decorated and maintained room. Smelt musty. Dirty. Would not stay again but got stuck travelling later than planned so had to stay.

Self

10/10

Exceptional

16 Mar 2026

Louise

.

10/10

Exceptional

15 Mar 2026

Rahul

Clean room, friendly and helpful staff, good quality and clean equipment at gym, free parking, good location next to a lake.

Business

10/10

Exceptional

08 Mar 2026

Katie

Our stay was excellent value for money. Breakfast was lovely, clean room etc, kettle and teas provided. Staff were also very friendly and welcoming. Minor thing was that the halls could do with a lick of paint but the rooms themselves, and the bar etc was nice.

8/10

Excellent

20 Feb 2026

Philip

Friendly staff, lovely reception and bar / restaurant area. Rooms a bit dated, but large, quiet, with comfy bed. Breakfast decent.

Self

10/10

Exceptional

18 Feb 2026

Richard

Clean and comfortable

Self

10/10

Exceptional

15 Feb 2026

Mary

Staff very friendly,hotel room and facilities exceptional, we arrived before stated check in time and were able to check in , without having to pay anything extra

Friends_and_family Family

8/10

Excellent

15 Feb 2026

Colin

Clean and comfortable. Friendly staff.

Partner

10/10

Exceptional

12 Feb 2026

keith

Great greeting, nice large clean room, welcoming our dog, great breakfast , easy free parking, great value for money.

Business Family

4/10

Poor

09 Feb 2026

Dominic

Staff were very friendly and hotel was located in a quiet place but the problem was my bed was so uncomfortable, the mattress had collapsed and needed turning or rotating asked twice but they did nothing, wasn’t bothered at all. So as of this I don’t sleep for very long and will never return as obviously they don’t listen to the guests and help them with the requests.

Business

10/10

Exceptional

08 Feb 2026

Callum

Nice and clean

8/10

Excellent

30 Jan 2026

Darren

The hotel staff was very courteous and helpful
My room would not heat up and was very chilly

Business

10/10

Exceptional

20 Jan 2026

Mr Terence J

Lovely hotel. Polite and helpful staff.
Room was lovely and clean.

Partner

6/10

Pleasant

18 Jan 2026

Laurence

Freshly cooked breakfast and reasonable.
Rooms and corridors in dire need of revamp.
TV not working, iron was unreliable, seriously cracked hand basin.
For the price all around the stay was functional.

Leisure Partner

8/10

Excellent

17 Jan 2026

Samuel

Great Breakfast

Business Family

10/10

Exceptional

13 Jan 2026

Maurizio

Clean rooms, great parking, normal standard UK Breakfast.
Great for One Night

Friends_and_family Family

2/10

Poor

09 Jan 2026

Kerry

Genuinely dreadful, checked out after one night.
Bath had a dirty rim around it, cracks in the sink and the walls, what appeared to be bogies smeared on the wall by the sink.
No way to control the temperature in the room except a plastic fan, noisy and uncomfortable, key card worker only intermittently, shower leaked and sprayed across the room.
When I returned to my room the whole corridor stank of cannabis.
Genuinely one of the worst experiences I have ever had in a hotel, I would advise anyone to avoid this place. It looks like an open prison.

Self

10/10

Exceptional

07 Jan 2026

SHELLEY

Clean room easy checknin ams check put fabulous beds

8/10

Excellent

20 Dec 2025

richard

Polite staff and clean room ideal for what we wanted for the night

Friends_and_family Family

8/10

Excellent

10 Dec 2025

Jeanne

Lovely welcome after a tortuous 7 hour journey but a disappointing room. TV didn't work and bathroom fan was soooo noisy. Niall was quick to respond though and smoothed the way. Thank you.

Partner

6/10

Pleasant

10 Dec 2025

Kel

I did say to hotel it was a special 60th birthday and nothing was really organised at the room

8/10

Excellent

07 Dec 2025

Shelagh

Clean room lovely staff

8/10

Excellent

02 Dec 2025

Gerald

Speedy check in by a friendly receptionist who was helpful and polite. Nice size room and good friendly service throughout. Clean and comfortable.

Partner

8/10

Excellent

30 Nov 2025

Samuel

Staff were really pleasant and courteous. Breakfast was excellent

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

Catherine

Everything fine and clean.

Business

8/10

Excellent

05 Nov 2025

Paul

Very friendly staff on check in and check out,Clean room and very comfortable bed.

Friends_and_family Family

8/10

Excellent

29 Oct 2025

Melanie

Communal areas look lovely, bed was very comfortable and I slept really well.

The room is dated and had some wear and tear. I would stay here again though.

Food was good too.

Business

8/10

Excellent

24 Oct 2025

Wendy

Perfect for what I needed although dated and due and upgrade based on the stains on the carpet and seating.

Leisure Self

10/10

Exceptional

19 Oct 2025

Lyndsey

The bedroom was very clean.The staff very friendly bar a great atmosphere.Didnt have breakfast.

Leisure Friends

8/10

Excellent

19 Oct 2025

John

Large room and bed very comfortable. Decor and general maintenance poor. Gym is ok. I would stay there again.

Leisure Partner

10/10

Exceptional

17 Oct 2025

Robert

Staff were lovely and very helpful through my stay, the food in thr evening and breakfast was also very nice.

Business

10/10

Exceptional

12 Oct 2025

Gary

The food at the hotel was lovely. We had an evening meal and breakfast. The restaurant staff were very friendly and very attentive.
The bar was adequately stocked, but I think they missed a trick. The hotel is pretty close to Penderyn distillery , yet stock nothing of their range. I for one would definitely have spent more at the bar if more Welsh or local beverages had been on offer. A black dragon cider would have been preferable to a bland Singha beer, or a penderyn single malt over whatever generic brand X whisky.
The only other issue was the shower in the room was very underpowered. Not sure if it's a water pressure issue, but there was no way to use it effectively without having the shower head in you hand & even then it was not great.
Overall, due to the lovely friendly team looking after us,.we would stay again.

Partner

10/10

Exceptional

12 Oct 2025

Ian

It was a lovely setting and ideal for what we wanted, we went to the swansea stadium and it was walking distance.

Partner

8/10

Excellent

10 Oct 2025

Fred

Lovely bar and restaurant. Hotel in lovely quiet location

Leisure Self

8/10

Excellent

02 Oct 2025

Barbara

Staff were friendly and helpful. The problem was with the room. I was unable to close the toilet door as the door itself was falling apart, dirty and in very poor condition. I was there for a wedding and everything else was excellent.

10/10

Exceptional

23 Sep 2025

Lee

Working in Swansea

Clean and comfy room, great staff. Will stay again

Business

8/10

Excellent

21 Sep 2025

Andrew

Was here for a football match and was well located for this activity. Food was great

Leisure Friends

10/10

Exceptional

20 Sep 2025

Mike

Great stay

Really enjoyed our stay all the staff were friendly and helpful.
Nialll on reception was great at helping us with transport into the city

Friends_and_family Family

8/10

Excellent

14 Sep 2025

Kevin

The main areas of the hotel are good, clean, modern. The staff in the bar and restaurant were excellent, friendly.
I only ate dinner a couple of times, no breakfast or lunch, but the dinner menu was fine, good variety, good quality. Hotel prices obviously, although there are other places not far away as alternatives.
I don't know about other rooms but in my room the carpet was clearly way past the time it should have been steam cleaned - lots of staining. While some staining is inevitable due to repeated use, this was far beyond what should be acceptable.
The bathroom was ok for the most part but it suffered as many hotels do - water getting under the glass shower (over the bath) door. Consequently there was an area where water gathered and needed to be mopped up after each shower, so the floor looked grubby, although it didn't feel like that.
The hotel appears to have a lot of coach parties and business travelers, some of whom stay for weeks, so maybe they are allocated the better rooms.

Leisure Self

10/10

Exceptional

08 Sep 2025

Sheppard

The courtyard room was totally piece full! Choice of pillows - sustainable toiletries - fab location - bang on price

Partner

6/10

Pleasant

07 Sep 2025

Theresa

Reasonably priced, staff was very friendly and helpful
.

Leisure Family

8/10

Excellent

05 Sep 2025

Susan

Very convenient.

The hotel was very convenient for us when we needed to be nearby for an appointment early in the morning.
It seems a bit dated but the bed was comfortable. The signs directing to rooms were a bit confusing. There wasn't much tea and coffee provided but I'm sure we could have had more if we had time to ask. There wasn't much room to hang clothes but I guess it's not designed for a long stay.

Staff very helpful, particularly on reception.
Food was tasty and well presented.

Partner

10/10

Exceptional

01 Sep 2025

Lesley

I enjoyed my stay. It left me refreshed for the next day.

Business Self

10/10

Exceptional

01 Sep 2025

Joanne

I liked the breakfast options

Leisure Family_with_children

6/10

Pleasant

26 Aug 2025

James

Definitely not 4 star

Average, definitely not a 4 star hotel. 3 at best. The downstairs area around reception and restaurant was nice but the room needs some serious work done. Obviously hasn't been updated/renovated/maintained in quite some time. Carpet was filthy, chairs very dirty and the bathroom really needs to be re done. Bed was clean and comfy, shower warm, everything else needs work. Bit disappointing really.

Partner

6/10

Pleasant

26 Aug 2025

Bob

Staff were very friendly and helpful.
The bathroom we had required a refresh.

Leisure Family

2/10

Poor

24 Aug 2025

Chris

Rooms very very dated and not clean awful disgusting stains on the carpets more animals than people
Never again!!!

Leisure Family

6/10

Pleasant

24 Aug 2025

Raj

A very basic 4 star hotel that could do with some TLC and better room facilities management and supervision!

Leisure

4/10

Poor

18 Aug 2025

Raimondas

Good location and breakfast. Dirty room, beds broken, no aircon, fans dusty, leaking water from the shower, wet spot on the carpet because of leak somewhere. Dirty car park. Definitely not worth money they charge.

Leisure Family_with_children

10/10

Exceptional

12 Aug 2025

Scott

very good

8/10

Excellent

09 Aug 2025

Vicki

Very accommodating, fantastic breakfast and service, obliging and attentive staff ….hotel just needs more investment in infrastructure, upkeep and general facilities… bathroom old and dated

8/10

Excellent

09 Aug 2025

Duane

Not a bad place, room was a nice size with comfy bed, tea/coffee making, nice bathroom.
Checkin/out very easy.
Ample free parking.
Good bar and restraunt.
Staff very friendly and helpful.

Leisure Self

8/10

Excellent

04 Aug 2025

David

A

Business

10/10

Exceptional

25 Jul 2025

Chrissie

Lovely comfortable and clean

Business Family

8/10

Excellent

23 Jul 2025

Paul

Rooms a little dated.

Business Self

6/10

Pleasant

15 Jul 2025

Justin

A bit out of the way

8/10

Excellent

15 Jul 2025

Andrea

Ok for one night or somewhere to sleep

We only stayed one night so the hotel was ok, it seems a little old and run down, and the sink in my room was blocked and drained away slowly. I did not report this until the morning of departure as it was too late by the time we used the sink in the bathroom.Staff were all very friendly.

Friends_and_family Family

6/10

Pleasant

14 Jul 2025

Neil

Friendly staff but rooms ready for a refresh.

Leisure Partner

10/10

Exceptional

14 Jul 2025

Sue

Comfortable hotel once I got in the right room

4/10

Poor

12 Jul 2025

Verified traveler

Overpriced and outdated.

This is not somewhere I would recommend based on price. We paid £140 for 1 night, and were put in a dusty room. There was only 1 towel for 3 guests, the surfaces were all unclean with dust and finger marks. Pillows were extremely uncomfortable and none were provided for the single bed. No bath mat, 2 year old daughter fell over in there. Tea/coffee station hadn’t been replenished from last guests. Walls are paper thin. Had the room have been cheaper I wouldn’t mind as much, however it’s definitely overpriced.

Friends_and_family Family

6/10

Pleasant

02 Jul 2025

Verified traveler

Good staff, property needs investment

The staff are great and are genuinely doing their best. Like a lot of properties of this era, it is a bit tired and requires investment to keep it competitive with disrupters to the market such as Premier Inn.

Business

8/10

Excellent

30 Jun 2025

Ian

Ok for business trip meeting

8/10

Excellent

18 Jun 2025

Russell

We only stayed the one night as a stopover. The welcome from Summer on reception was cheerful and helpful, despite being late in the day. After a long journey the Welsh cakes were a nice treat. The bar was comfortable, but the furniture needs a clean. The menu was varied and the food freshly prepared. The bar staff were friendly and professional. Plenty of parking and quiet area.

Partner

10/10

Exceptional

09 Jun 2025

David

Friendly clean and well looked after hotel.

Business