Name: The Towers Hotel And Spa
Address: Ashleigh Terrace Jersey Marine, Jersey Marine, GB

10/10

Exceptional

30 Jun 2026

Toby

Great hotel, really happy

10/10

Exceptional

15 Jun 2026

Martin

Fantastic place. Clean, modern with wonderful staff. Highly recommended.

Friends_and_family Family

8/10

Excellent

29 May 2026

Mike

Very good

Self

6/10

Pleasant

18 Apr 2026

Nadia

Could not use facilities once checked out

Partner

6/10

Pleasant

04 Apr 2026

Lyn

TV not working. Dated room but comfortable and perfectly acceptable. Very basic breakfast. Spa with 75% of facilities operational.

Partner

10/10

Exceptional

29 Mar 2026

Donna

Everything is excellent at this hotel

Friends_and_family Family

8/10

Excellent

13 Mar 2026

Mike

My second stay here in the last couple of months and once again I was not disappointed. I stayed on the main building with a lovely room. I used the gym facilities and instead of dining elsewhere, decided to stay on site and eat at their restaurant. The food was utterly delicious and completely vindicated my decision. A great night's sleep was followed by a cracking breakfast with me fully refreshed for the day ahead. The staff were really friendly and I will be here again when I am next in the area.

Self

10/10

Exceptional

05 Feb 2026

Bobby

Lovely place to stay

Business

8/10

Excellent

02 Feb 2026

PETER

Clean Rooms & Good Food.

Business

6/10

Pleasant

01 Feb 2026

Mathew

Over all good

Leisure Partner

2/10

Poor

30 Jan 2026

Raymond

The hotel room was shabby, the service in restaurant was shocking along with the noise outside hotel room from guests drinking under window in garden until late into night.. Breakfast while nice was service was shocking

Business

8/10

Excellent

09 Jan 2026

Mike

My first time staying here and I was immediately impressed with the scope of the site, especially with the parking which was close to the main building, reception and annex building. I was politely greeted and went to my room in the annex building. The room was clean and well decorated with a working air con system. There were plenty of dining options within a couple of miles of the hotel. I booked the hotel as it included a gym set up. There were a good selection of cardio machines but only a few workstations for weight training and the dumbbell options only went up to 7kg. Despite that, I was able to cobble together some form of workout. The bed provided a great night's sleep after a decent shower. Breakfast was the highlight of the stay with the cooked breakfast ingredients of a very high quality leading me to think they were locally sourced but there were also continental options available. All in all it was a pleasant stay and I would gladly come back here.

Business Self

6/10

Pleasant

27 Nov 2025

COLIN

curiously this hotel and spa has a strange idea of customer service, residents staying in the hotel are not allowed to use the Swimming pool or gym between 11 and 3 every day, which is not stated anywhere on the website or booking site platforms

this consists of 3 buildings and the far building where the pool is has steps down and up to access with no ramps to help with suitcases, also the pathway to the hotel is uneven and needs better lighting for the winter months

moving from one building to another is outdoors so prepare to get wet going to get breakfast.

food menu was varied and we eat on two nights, food on first night was very oily and plate was covered in oil and tasted odd, staff in the resturant were polite and nice although should not be chewing gum while serving and talking to diners.

Housekeeping staff were very good and very friendly and rooms were very clean and we wel maintained

air conditioning/heater was extremely noisy so could not be left running during the evening and night
there are no available seating other than the bar during the day, staff did not apprear to be customer focused, which was disapointing

Business Partner

8/10

Excellent

17 Nov 2025

Rory

Great stay - staff were excellent and in all nice Hotel to relax at.

Business Self

10/10

Exceptional

04 Nov 2025

Hayley

Great room, great hotel

Friends_and_family Friends

8/10

Excellent

28 Oct 2025

Roger

Friendly and professional staff, made you feel welcome
Breakfast was served to you, which makes a change from buffet

Business

10/10

Exceptional

24 Oct 2025

Stephen

Drink options great. Very clean room. Fixtures are worn and dated, but very clean. Room was very spacious and had every thing you need ie tea, coffee, biscuits, iron and ironing board, hairdryer, toiletries.
If you need disabled room, you will need to ask as there are steps up to the rooms otherwise.
Spa facilities are lovely. So clean and organised. Lovely swimming pool.
The restaurant is tired decor wise, but the staff are so friendly, efficient, and the food was great quality, price and great portion sizes. Compliments to the chef. Breakfast too was very tasty, fresh, veggie option for me, and plentyful. We had a wonderful overnight break and are definitely going back for one of their entertainment evening's.

Leisure Partner

10/10

Exceptional

21 Oct 2025

Jonathan

Yes

Business

10/10

Exceptional

03 Oct 2025

Joe

Loved it

Business

8/10

Excellent

01 Oct 2025

Darran

Nice hotel good food

Business

10/10

Exceptional

25 Aug 2025

shaun

Stunning with fantastic staff

Fantastic hotel and the room was amazing. Francis couldn’t have been more helpful. We had Sunday lunch there which is a must when in the area and fish n chips on the night were amazing 10/10 brilliant

Partner

4/10

Poor

24 Aug 2025

Verified traveler

Noisy

Very noisy with constant hum of a motor all night.

Sausages for breakfast we're strangly hard

Friends_and_family Family

6/10

Pleasant

23 Aug 2025

Abdul Samad

Staff were extremely kind and helpful, the pool area was clean but really not happy with how the rooms are maintained one of our curtains came off the hook and was hanging uneven, the cleaning staff serviced the rooms 2 times but still left it unfixed. The carpets weren’t hoovered when we returned to our room in the evening it looked like it hadn’t been cleaned at all. I had to specify everything at the reception and then they got it done for us. Also, the pool access timings are very limited which was not mentioned on the website when I was booking the hotel. The terms and conditions mentioned on the expedia website are quite different to the hotels terms and conditions. It was very confusing.

Leisure Family_with_children

8/10

Excellent

17 Aug 2025

Saleem

Nice location quiet

Free parking friendly staff nice room and nice breakfast

Business

6/10

Pleasant

27 Jul 2025

emma

Excellent service and friendly staff, ample secure parking

Business

10/10

Exceptional

21 Jul 2025

Christopher

A lovel

8/10

Excellent

17 Jul 2025

Katherine

Lovely friendly staff, receptionist very helpful. Beautiful grounds and the spa and pool were lovely, we didn’t have any treatments but enjoyed the use of the pool, jacuzzi, sauna and steam room, a relaxing experience all round, the restaurant was nice the service was a little slow but they all worked really hard as it was busy. The breakfast was lovely a massive range of choice. Everywhere was kept really clean. 2 of the young men working in the restaurant and bar were exceptional with manners and service.

Leisure Partner

10/10

Exceptional

16 Jul 2025

Lee

Amazing hotel and facilities, staff to match too

Checked in slightly early and was no problem. I was also told I could use the pool faculties and so glad I did, beautiful pool and relaxing beds to read a book or chill afterwards. Bedroom very spacious and so quiet, this to me is very important as started work early the following day.
Couldn’t make breakfast as left at 5am so they really kindly offered me a packed lunch, I stay away most weeks and have never been offered this before. Will certainly be a regular now on my business trips in South Wales

Business

6/10

Pleasant

08 Jun 2025

Chris

Ok, needs modernising

The property is dated, with carpets on the stairs, gym is very small, needs completely updating

Business

6/10

Pleasant

08 Jun 2025

Stephen

Very peacefull stay

Leisure Family

8/10

Excellent

29 May 2025

Tara

Booked a twin room for 2 adult's and 2 kids. On arrival i expected more beds on the room( how other hotel do it). But only 2 large singles to sleep all 4. So i had to ask for more beds. Which they did find. But surely if a room is booked for 4 ....2 small beds wldnt b big enough.

Friends_and_family Family

4/10

Poor

09 Apr 2025

James

Tatty hotel , awful breakfast

Room was dated and a bit tatty. Pillows really flat and hard . Constant noise all night from what we assume was something to do with the swimming pool. Swimming pool unstaffed at desk, pool was freezing cold . Breakfast awful, sausages disgusting and coffee was cold . Wouldn’t return

Partner

4/10

Poor

31 Mar 2025

Tristan

Tired and outdated

Hotel has facilities that aren’t available in most, but it feels like nothing’s been repaired for a decade and overhauled for much more than that.
Bathroom grouting was all cracked, the fan was really noisy, windows were dirty and the heating was crap.
Breakfast was not great. Cheap nasty sausages and underdone bacon, with a ‘self-service’ setup where you have to queue and watch a staff member plate it up for you. Bizarre.
The biggest positive is there’s good parking. Wide spaces and plenty to choose from.

Business

8/10

Excellent

31 Mar 2025

Mike

My first time here, friendly staff however the place could do with a complete update, the restaurant area in particular was quite dates, sticky tables, worn out chairs and dull decor, the gym and pool areas were pleasant as was my room.

Business

8/10

Excellent

05 Mar 2025

nigel

Stay over for show

The stay was good and all staff were polite and helpful. was close to Swansea arena for the show we was going to.A10 minute drive from the hotel.

6/10

Pleasant

18 Feb 2025

Thomas

The hotel and facilities were nice enough but have definitely seen better days. Can’t fault the staff and their service though.

Business Self

10/10

Exceptional

04 Feb 2025

Wendy

Lovely stay

Lovely stay. Really friendly and excellent staff. Great location if you don’t want to be in the city centre. Plenty of parking available. Excellent food and great choice for breakfast and evening meals.

Partner

8/10

Excellent

03 Jan 2025

helen

Good family stop over

Stayed one night
Room was large and staff friendly and helpful
Kids food was fantastic

Friends_and_family Family

8/10

Excellent

14 Dec 2024

Michele

Nice stay

Nice place and helpful friendly staff.
They had a separate vegan menu with plenty of choice which I found very helpful and good food.
Nice swimming pool. Gym small but ok.
Overall good stay. The place needs a facelift. Some parts a bit dated and needs refurbishing

Business

10/10

Exceptional

06 Dec 2024

Cerys

Absolutely amazing stay, will give 10/10. Food was outstanding, and staff went above and beyond and very welcoming! Will 100% be returning!😊

8/10

Excellent

08 Sep 2024

Richard

Our room was lovely and spacious. The staff were incredibly helpful. However, the Sky box provided in our room didnt work.

Leisure Partner

10/10

Exceptional

05 Aug 2024

Sian

The hotel itself was nice, staff was very helpful. I would say Swansea isn’t a place to stay with children.

Leisure Family

8/10

Excellent

30 Jul 2024

Robert

Very good overall, small items like the steam room in the spa was broken, and not being able to use the pool till after 3 was not made clear when i booked

6/10

Pleasant

18 Jul 2024

david

Nice hotel, location etc, stayed here a few times. I would say its over priced and a lot of the rooms are looking tired, including my last one. The TV didnt work properly and the remote fell apart. Stained carpets and misty double glazing windows. The food is good but breakfast isnt, seems the food is kept warm.

Business

10/10

Exceptional

01 Jul 2024

Shaun

Very nice hotel

Business

4/10

Poor

17 Jun 2024

Jonathan

The hotel was tired and needed refurbishment, around the windows were dirty, public areas needed a good clean. The pool/spa had a film of dirty across it and we needed 2 showers to feel clean again. The pool area had areas of dried dirty of an unknown matter. Staff were lovely and the breakfasts good.

Leisure Partner

8/10

Excellent

30 May 2024

Sally

Friendly Staff with Great Food

Really enjoyed my stay at the Tower hotel and spa, the staff are super friendly and efficient and the food is delicious I had the roast lamb dinner both nights of my stay because it was so delicious, I didn’t sleep very well on my first night in the tower and mentioned this to a lovely lady who worked in the restaurant and in no time at all they moved me to another room, nothing was too much trouble. I will definitely be returning.

10/10

Exceptional

23 May 2024

Mark

Nice location

Business Self

10/10

Exceptional

17 May 2024

Shaun

Very good service and food was excellent

Business

10/10

Exceptional

16 May 2024

David

Return visit after many year still excellent servise

10/10

Exceptional

22 Apr 2024

TOBY

Business stay near Swansea

All the staff were so friendly helpful and efficient. Bed was super comfortable

Business

10/10

Exceptional

21 Apr 2024

Neil

Very nice hotel. Really enjoyed.

Partner

10/10

Exceptional

18 Apr 2024

Steve

Quick business trip

First time in Swansea and needed a convenient hotel which had facilities to suit a quick stop over.
This ticks all the boxes as it has a bar, restaurant, gym and ample space in the room to work too. The staff are friendly and the food was great. Good value for money and certainly worth the money. Plus it had TNT sports for the football as an added bonus.

Business

10/10

Exceptional

15 Apr 2024

Shaun

Very good stay with the food & facilities very good. Will being booking again

Business

8/10

Excellent

05 Apr 2024

Weikang

Everything is great. The parking lot is huge, the staff is friendly, and the breakfast is good. However, the Wi-Fi signal is very poor if you are allocated at lower levels. I'm not sure about the signal strength in other areas. In general, it is a great hotel to stay.

Leisure Partner

4/10

Poor

21 Mar 2024

Verified traveler

Disappointing

Rather outdated room unfortunately and bathroom very shabby and tatty. Staff were friendly and evening meal much nicer than expected. Felt this was vastly overpriced and would not stay again

Partner

6/10

Pleasant

07 Feb 2024

david

Ive stayed here a few times, always been good but it is going down hill slowly. Food id good and nice surroundings but the breakfast takes you back to covid days with soneobe serving your breakfast from a buffet, not nice....

Business

8/10

Excellent

24 Jan 2024

Ian

Will stay again

Had a nice 2 night stay for business purposes. The staff were all fantastic, the room was very comfortable and the gym and pool area were great also. I found the restaurant to be very nice with great food options and the breakfast was very good, using good quality items. My only gripe would be that the jacuzzi was very cool and the steam room wasn't working very well at all. Get these things sorted out and I will be rating higher.

Business

10/10

Exceptional

18 Jan 2024

Karen

Nice relaxing stay

Partner

10/10

Exceptional

11 Oct 2023

Dave

Very nice

We used before and still found room comfortable and breakfast is good.

Business

4/10

Poor

09 Sep 2023

michael

TIRED ,NEEDS UPDATING

Partner

8/10

Excellent

28 Aug 2023

Steve

Enjoyed

Enjoyed my stay, would stay again, food lovely, room comfortable

Business

10/10

Exceptional

28 Aug 2023

Rosalyn

Easy checkin ample parking spaces
Good for wedding venue and evening partyy
Excellent breakfast

Leisure

6/10

Pleasant

31 Jul 2023

Kenneth

Ok but feel like I was treated funny…

Very disappointed with the reception because they demanded each individual completed the form for the rooms when I could have simply completed the form for my son and then he signed it. Also the spa didn’t allow any hot couple to enter the spa on their leaving day. Staff in pub and restaurant very pleasant and chatty…
Overall poor experience and a good distance from the town centre.

Friends_and_family Family

2/10

Poor

28 Jul 2023

Verified traveler

Service is bad. Didn't help clients to solve the issue.

Friends_and_family Family

8/10

Excellent

22 Jul 2023

royston

a peaceful quite stay

Leisure Partner

6/10

Pleasant

20 Jul 2023

Elaine

Very tired

Very tired hotel everything need to be changed
Food was absolutely fabulous and can’t fault that

Partner

8/10

Excellent

08 Jul 2023

Nigel

Food was fantastic especially the meat (braised steak was a single block of meat 3cm high). Brilliant chief but seems to change the menu slightly at will so you may not get exactly what it said but it will be great food.

Leisure Partner

8/10

Excellent

03 Jul 2023

Johnny

Very peaceful

It was very quiet.

Partner

10/10

Exceptional

16 Dec 2022

Stephen

A very comfortable and pleasantly warm hotel with good, safe free parking. Good amenities and good food. We would stay again.

Friends_and_family Family

10/10

Exceptional

29 Oct 2022

Steve

We were upgraded on arrival which was a lovely surprise. Staff were really friendly and couldn’t do enough. Great pool and all the facilities. Also it’s peaceful rather than being right in the city centre. We loved it xx

Partner

8/10

Excellent

10 Oct 2022

Jonathan

Room we had was very nice but the hotel is a bit dated needs a revamp

Leisure Partner

8/10

Excellent

08 Sep 2022

James

Restaurant was really nice and good food, staff were pleasant and room was nice except for the bed which needs its mattresses changed asap. I couldn't get comfy in the bed due to the massive divot in the middle

Business

8/10

Excellent

07 Aug 2022

Huw

Tired

Leisure Family_with_children

10/10

Exceptional

30 May 2022

Ladislav

Area is beautiful.

Leisure Friends

10/10

Exceptional

15 Apr 2022

David

Excellent hotel

We stayed for two nights in a superior room which was perfectly clean and comfortable. Only minor problems that did not affect our stay were we had to have the room card re-programmed twice to get access, despite keeping it well away from mobile phones, and changing channels on the otherwise excellent TV was difficult. There was also a lovely chill-out lounge near our room which appeared to be a brilliant facility, we just didn't have an opportunity to use it during our visit.
The restaurant, staff and food were nothing short of excellent. The only negative experience during our stay was the night porter displaying totally unwarranted and staggeringly rude and arrogant behaviour towards my wife when he would have been better offering assistance, however our complaint was taken seriously by the hotel and we were content to leave them to take their own action. While he let his employers and colleagues down badly he is clearly not representative of the standards at this excellent hotel which I recommend and would look forward to staying at again if the opportunity arose.

Friends_and_family Family

6/10

Pleasant

06 Apr 2022

colin

Disappointing.

The Spa facility was good . The rooms are dated and need complete refurbishment. Beds were comfortable.The breakfast was OK but limited options. Easy access from motorway and free parking. Not good value for money.

Partner

4/10

Poor

06 Apr 2022

Diane m

Room was cold shivered all nigh also all that stayed for wedding was cold all night shame as room was loverly food was terrible breakfast also had lemonade in wedding was warm out bottle

Leisure Family

8/10

Excellent

28 Mar 2022

Ceri

Good Weekend

The stay was lovely, food was lovely very helpful and friendly staff nothing was to much trouble.

Room was a bit dated but it was clean

Partner

10/10

Exceptional

23 Mar 2022

Diana

Great food, great staff and good sleep.Rapunzel's tower adds a bit more.

Partner

4/10

Poor

26 Feb 2022

Verified traveler

Upsetting experience due to rude staff.

Having stayed at The Towers numerous times, I have found that some rooms are nicer than others. We’ve always had nice rooms, however this time our room wasn’t up to the usual standard. It was a lot smaller and noisier being just above the reception desk.

Usually staff are lovely and couldn’t be more helpful. This time staff were shouting over each other at reception, there was a “can’t be bothered” attitude from the reception staff, who were a little rude.

The worst experience was in the restaurant, due to the waitress who was rude and humiliating. The food ( A Caesar Salad) arrived wasn’t what was expected. When compared to what was described on the menu, it was clear there were ingredients missing. In addition to the lack of ingredients, the lettuce was drowning in dressing. There was more dressing than salad. I couldn’t eat the meal. The couple on the table next to us approached me to say they wouldn’t have been happy if they had been served what I had been served and that they were shocked at how the lady serving us had spoken to me. It certainly tainted our whole experience and we left as soon as my partner finished his meal. I have contacted the hotel via email and received no response.

Partner

10/10

Exceptional

17 Aug 2021

Verified traveler

Cannot fault this property. Would definitely visit again!

Leisure Family

8/10

Excellent

11 Aug 2021

Simon

Disappointed with the cleaning, toothpaste still in the wash hand basin from the last guest. Expected more for the money. The place is OK and the food was OK too but it's the little things that often make a trip. However, the staff were friendly and helpful.

Business

2/10

Poor

09 Aug 2021

Verified traveler

Even thought it was advertised as Towers hotel, there are only three rooms in the Tower. The rest, 66 rooms, are in nearby buildings.

We booked two rooms, which are in basement of a 3-stoery buiding.

The facilities in rooms are out of date.

The receptionist, - Rhiannon, was very unprofessional . She used offensive languages when we were cheching in (I said the hotel name was very misleading).

Business_and_leisure Family

6/10

Pleasant

09 Aug 2021

Verified traveler

I didn’t like the food in the restaurant as it was very low standard. However the breakfast was amazing. The facilities are a bit disjointed and I was disappointed with the spa amenities as priority seem to be given to people outside who were not staying at the hotel. So even though I’ve booked the hotel because of they offered spa facilities we were unable to use them due to the lack of availability.

Leisure Friends

10/10

Exceptional

03 Aug 2021

Verified traveler

Nice hotel

Leisure Partner

4/10

Poor

28 Jul 2021

Verified traveler

The staff very friendly, but very disappointed by the cleanliness of the room, don't think staff know what a duster is, had to pay to go for a swim in a spa hotel?! Mould on bathroom ceiling, cobwebs throughout room, and the toilet screws rusty,

Leisure Family

8/10

Excellent

19 Jul 2021

Verified traveler

The hotel was very clean and the staff are very friendly and helpful.
Bathroom is fairly new and in good condition, other furnishings are a a bit tired.

Partner

10/10

Exceptional

04 Jun 2021

Verified traveler

Pleasent and professional

Pleasent and professional all the staff were helpful. It is a large hotel and lacks slightly the quirky, more intimate feel of a smaller establishment.

Partner

10/10

Exceptional

17 May 2021

Verified traveler

We had a lovely stay. The pool facilities were clean and warm. The staff were fantastic and nothing was too much trouble.

Leisure Family_with_children

8/10

Excellent

24 Feb 2021

Kevin

Recommend

Perfect for the business trip I had.

Business

10/10

Exceptional

26 Sep 2020

Nick

We loved the hotel and the food, service and prices were excellent. However, when we booked the 2 night stay, the Expedia website indicated that the hotel was 0.4 miles from Swansea Bay, WALKING DISTANCE.
It turned out that it was about 4 MILES from Swansea Bay!
If we'd have known that, we would not have booked the stay.

Leisure Family

10/10

Exceptional

16 Sep 2020

Asim ali

Value for money

Very good

Very friendly staff

Clean and comfortable

Would use again

Partner

10/10

Exceptional

27 Aug 2020

MalcolmWeaver

Good location, tidy room, great breakfast, welcoming staff.....all good!!
Disappointed with £15 surcharge for use of the pool but understand that COVID rules need to be adhered to.

Leisure Family

10/10

Exceptional

26 Aug 2020

Della

A very warm welcome from receptionist on arrival.
Accomodation very clean and extra hand sanitizer around the hotel to use. Nothing was too much trouble.

Leisure Friends

4/10

Poor

25 Aug 2020

Richard

not great.

Worrying COVID cleanliness in the room.

Business

8/10

Excellent

20 Aug 2020

isabel

Overall it was good ,
Reception should give more information on the facilities in the hotel as you arrive.
And it would be nice if staff had masks in the restaurant I only see them wearing on the first day that we arrive.

Friends_and_family Family

10/10

Exceptional

14 Aug 2020

Liam

Lovely Friendly Hotel.

Really lovely hotel, staff were amazing and breakfast was superb. Very well run hotel and kids enjoyed the pool, reception staff were helpful giving ideas on places to visit locally. I will return in future. Thankyou everyone for all your hard work.

Friends_and_family Family

4/10

Poor

13 Aug 2020

Richard

More like faulty towers.

Not the first stay at this hotel,the last time was in a suite and that was nice.the room I had was a double as I stayed with my daughter.the room was very dirty and run down .the view out the window was f a very dirty conservatory roof covered in moss.we were told we had to pay to use the pool £15 an adult for 50 mins which is normally free.
The hotel was packed out so much for social distancing and not much hand cleaner around to use.
Very disappointed ,only stayed there because of the facilities.

Friends_and_family Family

10/10

Exceptional

11 Aug 2020

Wee Khim

Great value for money

Hotel was clean and had good process in place to ensure social distancing. Staff was friendly and helpful. Room is spacious and mattress was comfortable. But what can improve are the pillows. They were flat and does not offer much support. Otherwise, we had a very enjoyable stay.

Friends_and_family Family