Name: Dragon Hotel
Address: The Kingsway, 39, Swansea, SA1 5LS, GB

8/10

Excellent

16 Jul 2026

Chiu Mei Priscilla

The location is very good, less than 15 minutes to walk to the coach station or railway station. There are many shops and cafes near the hotel. The room is clean and the air conditioning is good. The staff are polite and helpful. The building is a bit old style but it is OK for me.

Friends_and_family Friends

2/10

Poor

13 Jul 2026

Rachael

This hotel was absolutely dreadful. The staff were rude and unhelpful. Very dirty. I would not recommend this hotel to my worst enemy.

Partner

6/10

Pleasant

12 Jul 2026

Marcus

The room was ok whole hotel is dated but it’s clean and central for Swansea city centre

Partner

6/10

Pleasant

01 Jul 2026

Deborah

Very worn stair carpets - had to use the stairs as there was only one, very small, lift working and waiting for it took up most of the morning.

Not much food on offer in the evening apart from a (frozen?) pizza - which was actually very nice.

Self

4/10

Poor

30 Jun 2026

Penny

good location with plenty of parking. The whole inside was tired and old fashioned. The room we had was poorly decorated, the windows are rotting, the carpet is dirty and rumpled up, the furniture is old and tatty, the bathroom, though quite large, was scruffy and with mold around the bath, the plug didn't fit the sink, there was no hot water in the morning and the cold air blower didn't really produce any cold air. Certainly wouldn't stay here again.

Partner

8/10

Excellent

30 Jun 2026

Stuart

Staff very helpful and friendly
Room clean and tidy
A bit dated but very good

Partner

6/10

Pleasant

25 Jun 2026

Alan

Centrally located but very dated, needs a damn good spruce up. No receipts available from the bar, had a post it note with the charges written on. Breakfast was a good choice, the staff are all very good.

Friends_and_family Family

2/10

Poor

20 Jun 2026

Samantha

Room was the worst I have ever stayed in , , cobwebs , along with the spiders in corner , bird droppings on window , stains on carpets & chairs , the furniture was worn and scratched , carpet a tripping hazard as all uneven , & not just in the room , the list goes on . I didn’t even use the tea and coffee in the room as the state of the room put me off using the kettle. I would’ve asked to be moved , but was only staying for 1 night , and judging by the corridors and stairways and the rest of the hotel , including the dining areas , a different room would’ve probably been just as bad.

Family

6/10

Pleasant

19 Jun 2026

Philip

One of the two very small lifts was broken down; the Barasserie was never open; the curtains at the end of the corridor were hanging off.
Room was comfortable and the breakfast was fine

Self

10/10

Exceptional

17 Jun 2026

James

👌

Self

8/10

Excellent

13 Jun 2026

Oren

Really friendly staff, really nice budget hotel, not sure how it’s rated 4 stars as it’s a bit more dated than a premier in. I wouldn’t let it stop you staying, location is excellent so is the room size and the beds were really comfortable. Just they really need to hoover the rooms and replace some bits! All in all would still stay again for a budget trip.

Friends_and_family Friends

8/10

Excellent

09 Jun 2026

Rob

If you want a clean and friendly hotel, centrally located Dragons is a good choice.
Nice large room with comfy bed. We arrived fairly late and left early so didn`t have a chance to use amenities

Partner

6/10

Pleasant

08 Jun 2026

Heather

Couldn’t book in when room which was available as we didn’t pay for extra money to book in before 3. Couldn’t keep our luggage before book in - as the staff had to deal with ‘so many book outs’ at 2pm ?? Staff on this shift were not helpful as our previous visits. Absolutely poor , even checked out early when paid for the second night .

Partner

8/10

Excellent

08 Jun 2026

N

Nice clean hotel.
Great city location

4/10

Poor

07 Jun 2026

Alex

Expedia charge an exorbitant amount for breakfast - £24-£30 - which is very very basic (broken coffee machine, very few options). This is not the hotel’s fee (which is significantly less).

Self

10/10

Exceptional

07 Jun 2026

Ben

Nice room and good value for money right in the city centre
Highly recommend

Business Self

8/10

Excellent

29 May 2026

Sian

Good hotel. Nice staff. Good space.

Perfect location. Nice views.

Self

10/10

Exceptional

29 May 2026

Ceri

Very convenient location. Staff excellent.

Self

6/10

Pleasant

20 May 2026

Christian

The hotel is solid, not a bad stay and the bed was quite comfortable. The property is quite run down though, with ripped / broken carpet, no fridges, and the rooms and hallways have likely not seen renovations for quite some time. Staff were very nice though.

10/10

Exceptional

17 May 2026

Hayden

The hotel stay was relaxing and very accommodating.

Self

8/10

Excellent

16 May 2026

Julia

Had room only as we were meeting up with friends and family during our stay in Swansea

Partner

6/10

Pleasant

12 May 2026

Melissa

Didn’t have breakfast however room was very tatty and run down not what we expected, have stayed previously and was nice would not stay again as wasn’t a cheap option for 1 night

Partner

8/10

Excellent

03 May 2026

Nicholas

Nice staff, time for a rehab of the rooms

2/10

Poor

03 May 2026

Gareth

Grubby room, terrible breakfast, unhelpful staff

Partner

10/10

Exceptional

25 Apr 2026

ruth

Clean room comfy bed

Friends_and_family Friends

8/10

Excellent

21 Apr 2026

Stephen

The allocated room was ok but could do with a little refirbishment.

Friends_and_family Family

8/10

Excellent

21 Apr 2026

Robert

Drawer in room had not been cleaned, however was rectified by staff upon being informed

Partner

2/10

Poor

17 Apr 2026

Thomas

No hot water for days. Even after it was restored, the shower still had no hot water. Enquired about it day 1 and was told it was a known issue, which continued for 3/4 days

6/10

Pleasant

16 Apr 2026

Sarah

Breakfast was fine

4/10

Poor

12 Apr 2026

John

Tired and dated hotel. Biggest concern was our room had a door linked to the next room which was not safe. The lock on our side did not engage properly and could have been pushed open with very little force from the room next door. In the middle of the night about 2am I was wakened by the person in the adjoining room opening their door and I thought they were trying to get into our room. As a result I did not sleep well. I reported this at reception before we left so I hope the matter is resolved.

Partner

6/10

Pleasant

12 Apr 2026

Angela

Breakfast great, rooms and hotel in general very tired, but we think it’s being done up as scaffolding all round.
Staff efficient and pleasant, food sparse, only pizza for dinner available, so we ate out. Convenient location near shops and waterfront just a walk away, easy access to the gower.

Friends_and_family Family

8/10

Excellent

05 Apr 2026

DAVID

Nice hotel. Very central.

Self

4/10

Poor

29 Mar 2026

stephanie

The pictures online are nothing like the hotel when you get there the hotel needs a makeover. It says that it has two restaurants but in fact, the breakfast is only open till 10:30 in the morning and the brasserie was only open 2 times and I stayed a full week. It atates that it has a gym which it does not and hasn’t been working for years. The rooms are very dingy stuff caked and stuck on the walls.

The carpet, the wood flooring, the tile all is just very old and not well kept. One of the lightbulbs in my room was out which seems like the maid Service should catch.

When people asked where I was staying the Uber drivers and or Restaurant folks they all were like oh how is the Hotel because I hear it is not very good and is very run down.

I was lucky. I did have a small refrigerator in my room, which worked well for the week. The air-conditioning wouldn’t go lower than 26 Celsius, I was hot every night.

I did choose the hotel partially because of the location but partially because the pictures did look like it was going to be a decent looking hotel. I typically stay at The Grand, but it wasn’t available for two of my nights. If I went back, I would not stay in that hotel again.

Self

8/10

Excellent

28 Mar 2026

Lisa

The 2 female receptionists were warm friendly welcoming and professional and the hostess at breakfast was so very helpful smiley and thorough. Yes the decor is old fashioned tired but the hotel is clean and the rooms are spacious the bed was very comfortable and the location is perfect with cheaper onsite parking.

Friends_and_family Family

6/10

Pleasant

28 Mar 2026

Robert

Room was dirty they changed our room but the breakfast was good

Partner

10/10

Exceptional

23 Mar 2026

Bruce

Had a great stay after seeing a 'henge ' gig ,no complaints at all, easy to book, great helpful reception staff, thanks 👍

10/10

Exceptional

09 Mar 2026

Jose

Lovely last minute stay in a large room very quiet and close to amenities.

6/10

Pleasant

07 Mar 2026

Mick

Was ok for work. Wife would have cried though.

6/10

Pleasant

06 Mar 2026

Matthew

The room itself is a bit tired, carpets not very pleasant, wouldn't necessarily put me off booking again but this is more just feedback. Everything worked ok, although a bit surprised to have to pay £10 to park in the hotel's own car park.

Self

2/10

Poor

02 Mar 2026

danny

Blood on carpet and walls. Carpet was filthy and wet in places and net curtains need a good wash. I won't be coming back.

Partner

4/10

Poor

01 Mar 2026

sharon

I've stayed at the hotel previously, but not for years. Unfortunately the hotel has not had any money spent on it and it is in need of a refresh. Whilst the staff were lovely, the room itself was tired and very cold, I did not have a comfortable night's sleep at all.

Friends_and_family Friends

2/10

Poor

01 Mar 2026

David

The hotel is very tired and is in need of a complete refresh.
Curtains in room were stained and shower was very old.
Windows are not double glazed as there is a lot of noise from the traffic outside and we were on the 7th floor.

Partner

10/10

Exceptional

12 Feb 2026

Amanda

Pleasant staff , helpful on arrival
Room was large and spacious
Very comfortable
Decor Little bit dated

Leisure Partner

6/10

Pleasant

30 Jan 2026

s

Cold and smelly, but clean and good location

6/10

Pleasant

26 Jan 2026

Andy

Very nice

Business Self

4/10

Poor

21 Jan 2026

Michael

This hotel houses asylum seekers and vulnerable adults as part of a contract with local council. I arrived with no cars in carpark. Kitchen and bar closed. Single young men walking around the inside and grounds with no purpose. After questioning reception they admitted the above. If I had know I wouldn’t have stayed. They took that choice away from me and left ME vulnerable as a paying customer.

Business

8/10

Excellent

01 Jan 2026

David

Stayed here before. Decent hotel

Partner

4/10

Poor

30 Dec 2025

Vicky

Bar staff rude and was away from the bar
Offering flat lemondae with gin
Chef was very friendly and acomadating
Main doors adjar when asked why this was as my partner is partially sighted and had to walk side ways through them
they said it was due to the cold which is unacceptable as the public are not cosidered never mind people with disabilitys or prams

Partner

2/10

Poor

28 Dec 2025

David

Room was freezing had heater but it did not make a whole of difference 18 degrees was the best it got
Resteraunt also cold. Really dissapointed with the whole experience and would not return

Partner

10/10

Exceptional

21 Dec 2025

valere

Room was great so were the staff will book again

Friends_and_family Friends

10/10

Exceptional

21 Dec 2025

Felicia

Beautiful place

8/10

Excellent

21 Dec 2025

Peter

Carpet in room was worn and threadbare. Otherwise a good size room that was clean and tidy

Leisure Friends

8/10

Excellent

20 Dec 2025

Christopher

Breakfast was good, check in and out easy, room was fine, maybe a little tired. Could do with more sockets or USB ports.
Lifts not really adequate, one was out of action and they are very small, max 2 adults.

Leisure Self

10/10

Exceptional

20 Dec 2025

Michael

The staff were fantastic

Leisure Partner

8/10

Excellent

19 Dec 2025

HUGH

The room was spotless and spacious great view the staff were friendly everything was great apart from no heating in the room especially the last few days when it was raining and windy

10/10

Exceptional

14 Dec 2025

Adam

Great room and service and excellent breakfast

Partner

8/10

Excellent

14 Dec 2025

Kevin

Staff were brilliant room was a bit dated and grubby bed was comfy all in all hotel needs updating

Leisure Partner

8/10

Excellent

13 Dec 2025

Marcus

Staff friendly and helpful

Friends_and_family Family

8/10

Excellent

10 Dec 2025

Jeanette

Friendly staff, clean room, nice breakfast option for a reasonable price. Walking distance from the places we wanted to go. The shower lacked pressure but not sure if they have the power to fix that! The furnishings are worn but everything was clean and that's all I care about

8/10

Excellent

10 Dec 2025

ed

Helpful friendly staff very clean rooms

Leisure Self

8/10

Excellent

09 Dec 2025

Helen

Really nice staff on front desk. Clean room. Parking straightforward.
Quiet stay, close to dinner options.

Self

6/10

Pleasant

06 Dec 2025

Khurram

Nice location & spacious rooms, comfortable bed, view from our room was beautiful, I would definitely recommend it
Staff kind & helpful

Business

8/10

Excellent

05 Dec 2025

Jeremy

The room was clean, reception staff helpful. Breakfast was good but had to wait for the buffet to be re stocked

Partner

8/10

Excellent

04 Dec 2025

jamie

.

Business

8/10

Excellent

01 Dec 2025

Richard

I was charged price on day not when i booked in july.

Leisure Self

2/10

Poor

30 Nov 2025

Andrew

No heating room felt like -1 terrible draft from the window, and to top it off, No hot water, breakfast was good we reported to the reception, to which, they said no one else had complained to be fair. Very disappointed

Leisure Partner

4/10

Poor

30 Nov 2025

Graham

Single bed , mattress very thin, springs felt through it. No hot water in the morning

Friends_and_family Friends

2/10

Poor

28 Nov 2025

Jeffery

The heating did not, room really cold compounded by windows that did not close property. Once reported the put a small heater in which was ineffective.

A couple of room lights did not work

The carpets were heavily stained.

The breakfast was cold, the fried eggs were Luke warm.

Partner

6/10

Pleasant

28 Nov 2025

Ann

The room was a disgrace carpets cut into pieces side tables scraped smell of damp

4/10

Poor

24 Nov 2025

Alan

Hotel tired and requires updating. Only one lift working which could only hold three people. Room cold, heating system not working, bar area cold, not heated. Bed had thin duvet and no additional bedding. Breakfast staff very cheerful and helpful.

Leisure Partner

8/10

Excellent

23 Nov 2025

Leeanne

Clean rooms

Partner

2/10

Poor

23 Nov 2025

Sharon

The room was awful. Damp on the walls. Damp smell throughout the room. Stains on the headboards and chairs. Television didn’t work. Very dates. Scaffolding outside the window. Absolute cheek to charge £100 for 1 night

Friends_and_family Friends

2/10

Poor

23 Nov 2025

Raika Antonielle

By the reception, I could guess it was an old hotel. Only one lift, with a capacity for 3 people without luggage, was working. The room was disgusting. The bedsheet was dirty, the carpet full of holes. Went to the reception to complain and get a new bedsheet. They brought two new ones, and when I changed, I noticed the mattress was actually a kind of two-seater sofa, and it was wet. When I went to check the other bed, the bedsheet was also dirty. The 3rd bed my friend slept in was awful and she had to sleep sat on the bed. The heater didn't work properly either. The worst stay we have ever had in my entire life.

Friends_and_family Friends

10/10

Exceptional

22 Nov 2025

Ala

Thank you for this lovely place it’s reminded me when I stayed one day in the Dorchester in London it has similar old buildings and old furnishings all around it’s lovely to stay with a nice place like yours 👍

Leisure Self

6/10

Pleasant

20 Nov 2025

Mark

Basic hotel with a very odd room that had wood for curtains!

Self

8/10

Excellent

18 Nov 2025

stuart

The room was good Value for money and staff great , breakfast was extra at £11 ,if you like a hot good quality breakfast then avoid the fried eggs like plastic sausage cold and cheap,hash brown and beans ok , toast had a weird taste.car parking was £10, normally I pay £5 at a similar hotel.over all hotel was A+

Business_and_leisure Self

6/10

Pleasant

15 Nov 2025

Angela

I booked this trip so my daughter could visit Swansea university with her cousin. I booked breakfast but the hotel told them I hadn't (have had this problem before with Hotels.com).
They're only 18 so didn't want to complain but they said the TV didn't work and the toilet didn't flush properly either.

Friends_and_family Family

8/10

Excellent

13 Nov 2025

Lilian Marlene

Great selection of different foods for breakfast

Partner

10/10

Exceptional

12 Nov 2025

Ann

Everything was excellent including the very helpful and pleasant staff

Self

10/10

Exceptional

12 Nov 2025

Aled

Room nice and clean. Staff very welcoming and helpful. Did not have breakfast and the bar was clsed after the concert

Friends_and_family Family

8/10

Excellent

11 Nov 2025

Philip

Yes and yes

Partner

6/10

Pleasant

10 Nov 2025

Steph

Lifts were small and never let anymore than 2 people in then said it was overloaded! Rooms could do with more pillows as they weren’t the best

Partner

8/10

Excellent

09 Nov 2025

david

Staff were very friendly and helpful

Partner

10/10

Exceptional

09 Nov 2025

MR A P

Great location, attentive and helpful staff, good bed

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

clare

Everything was brill , could park right by hotel we had breakfast room was clean staff were lovely and it's right close where we were going Thankyou for a lovely stay x

10/10

Exceptional

30 Oct 2025

Peter

Very good hotel

10/10

Exceptional

29 Oct 2025

Ala

Yes beautiful lovely place great reception and wonderful day 👍

8/10

Excellent

27 Oct 2025

Brian

Great location very helpful staff comfortable room

Partner

6/10

Pleasant

25 Oct 2025

Frederic

This hotel needs serious refreshment! Stayed here twice, because of the car park, it’s clean don’t fet me wrong! We stayed last year and the left hand lift is still isn’t working!

Leisure Partner

6/10

Pleasant

23 Oct 2025

Tony

Great staff - sub standard facilities

This hotel has 5 star staff but 2 star facilities. The reception looks good when you arrive. However - when you get to the rooms , they are substandard old and dated. The shower wafer did not even achieve the standard temperature.
Breakfast was horrible.
Cheep food the tasted nasty.
There were so many signs that the owners do not spend any money on maintenance or providing a good service.
The last point I found funny.
They play Spotify music over breakfast - but even this is the free version of Spotify with adverts.
Oh and parking is a cramped bin yard.
Honestly - best avoided

Business

8/10

Excellent

19 Oct 2025

Gareth

Fantastic location for Swansea Arena.
Perfect for the price

Leisure Friends

10/10

Exceptional

19 Oct 2025

Jane

Lovely stay for one night. Would have appreciated two pillows. Clean room and bathroom.
Great sleep, not noisy at all.
The most wonderful smiley welcome for breakfast in the piano room. The lady was very helpful and busy replenishing items. That lady deserves a pay rise for all her hard work.

Friends_and_family Family

6/10

Pleasant

17 Oct 2025

Shaun

Cleanliness wasn’t the best, don’t think the carpet has been hoovered or cleaned in a while, bits everywhere especially down the side of the bed. And stains in front of the sofa

Couldnt really open my windows as there was some kind of air ducting outside making noise all through the night so not the greatest sleep due to the warmth of the room and noise from outside.

The room did look quiet nice and looked like it’s had had a lick of paint and bathroom refurbed which was nice.

Least i got the correct room id booked this time.

Self

10/10

Exceptional

14 Oct 2025

alwen

Great place to stay convenient to transport, shopping, venues. Room was clean and comfortable, the staff very helpful and friendly. Parking on site but is chargeable. Didn't have breakfast.

Partner

10/10

Exceptional

12 Oct 2025

Michael

All areas very clean and tidy, friendly and helpful staff.

Leisure Partner

8/10

Excellent

12 Oct 2025

Joanne

The staff at the hotel where very welcoming, the room was big and spacious however a little dated, the bed was super comfy this was a surprise for me.
Carnt get over having a separate room with a sofa however the sofa was in the bedroom so really a bit os a useless room, the lift said it would carry 3 people but kept saying it was overloaded if 3 got in, the breakfast was very basic the sausages where disgusting to the extent i dont think could eat one ever again,, the bistro the waiter took ages to get my husband's drink he ordered ( at least half hour) then the pizza i ordered was out of stock so had to wait even longer after i changed my order, that was not a good experience,.
Would i stay here again if i was in the area yes i would as it was quiet and local to all the shops

Leisure Partner

6/10

Pleasant

07 Oct 2025

Mike

Cheap hotel, that could do with a bit of an update. Staff are friendly & professional. Generally ok.

Business

8/10

Excellent

03 Oct 2025

Paul

Room was nice, just dated. Bed was comfy. The shower was great, nice and strong. Location is great in center of Swansea, close to shops and restaurants.
It’s nice having ample parking available.

Partner

2/10

Poor

02 Oct 2025

Alan

Staff were friendly, however only one lift worked, which would accommodate 2 persons max. Only 1 person with baggage. No buffet breakfast on Saturday morning, the room size was small really

Leisure Partner

6/10

Pleasant

30 Sep 2025

Elke

Unser Zimmer war sauber, aber in einem sehr abgewohnten Zustand. Der Teppich war schmutzig, abgetreten und schlug Wellen. Einer der beiden Fahrstühle war außer Betrieb, scheinbar schon länger; der andere war winzig, alt und sehr langsam. Der Frühstücksraum bot einen trostlosen Anblick, das Frühstück war mangelhaft und seinen Preis nicht wert. Die Kaffeemaschine war defekt, als Alternative wurde auf die Beutel mit Instantkaffee verwiesen. Am zweiten Morgen gab es Kaffee aus einer Thermoskanne - leider ungenießbar.
Die unmittelbare Umgebung des Hotels war schrecklich, große Baustellen, viele leerstehende Geschäfte und die noch offenen Geschäfte nicht unser Geschmack.

Partner