Name: Dolphin Sa1
Address: Whitewalls, Swansea, SA1 3AB, GB

4/10

Poor

31 Jul 2026

Stephen

booked here on July 25th.
The first thing is the issue of the £100 w Which I strongly disagree with will not Stay again. I don't stay at hotels that do this. Penalising their guests and belittling people. Not nice people atall.

The rooms are extremely hot and don't have air conditioning

Ther are only two plugs on has tv that didn't work by the way. And kettle. So you have nothing to change phone etc.
Romm was noise as it right on the street could here everything.

The bathroom only had hand soap no shower gell or shampoo.
Tv didn't work.
Bed was uncomfortable.

4/10

Poor

13 Jul 2026

Mike

It’s old and tired and the breakfast offerings looked awful. I definitely wouldn’t want to stay there with my family.

Self

10/10

Exceptional

14 Jun 2026

Amanda

Central to town and all shops , pubs , restaurants.
Arrived early and they looked after our bags until check in time .
Nice breakfast in room following morning
Comfortable stay
Tea, coffee etc in room
1 double and 1 single bed in room

Friends_and_family Family

8/10

Excellent

10 May 2026

Suzanne

Wasn't expecting too much from our stay at The Dolphin hotel Swansea as it wasn't expensive and only classed as 3*. The receptionist was very friendly, efficient and welcoming. We did mention that we were in Swansea to celebrate my partner's birthday but wasn't offered anything as a free upgrade which would have been a nice treat. Having worked in hotels myself in the past this is something that can result in repeat business. The furniture was very dated and worn in appearance and the carpet was coming away from the walls. However the room was spotlessly clean. It suited us for what we needed and depending upon the price we would book there again

Partner

10/10

Exceptional

07 May 2026

Justin C

Everything was as expected for what I was wanting.

10/10

Exceptional

06 Apr 2026

Leanne

Our stay was exactly how we expected

Family_with_children

8/10

Excellent

20 Feb 2026

Magdalena

Very clean room

6/10

Pleasant

16 Feb 2026

Joseph

Good location in the center of town, amazing staff very welcoming and was able to have a laugh with them. Room was a average hotel room but a bit out of date. Shower was good good to use. Some stains on the bath. Mold on the ceiling of the bathroom and wallpaper coming off. Light's could be cleaned abit better. Other then that a great 2 night stay.

Partner

2/10

Poor

28 Jan 2026

Richard

Stains on bed linen, long walk from nearest car park

Business

10/10

Exceptional

07 Dec 2025

Georgia

Clean and spacious room and in an excellent location.

Partner

8/10

Excellent

24 Nov 2025

Modris

Friendly staff
Clean room
Didn’t have breakfast

Business_and_leisure Partner

10/10

Exceptional

20 Nov 2025

Ala

Can’t fault this lovely hotel and the wonderful staff they look after you till you feel embarrassed by their excellent hospitality thank you guys 👍👍👍

Leisure Self

6/10

Pleasant

12 Nov 2025

david

guy on reception didnt ask for my payment on check in, half and hour later knocked on my room door whilst I was sleeping saying I should have paid, he didnt ask me! I thought he would ask on check out then.

Self

10/10

Exceptional

02 Nov 2025

Ala

Hi
Can’t fault this lovely hotel it’s easy to find and nice lovely staff (Brad) is very friendly thanks everyone

Leisure Self

10/10

Exceptional

11 Oct 2025

David

Room was comfortable and clean as was the whole hotel always enjoy there with its central position

Partner

6/10

Pleasant

29 Sep 2025

Warren

Prices reflects what you pay. Bedrooms were clean and comfortable. Bathrooms were clean.
Place is dates and could use some love and tender care. Breakfast was not special. Coffee was not good and the meal was very basic. Better to go outside for breakfast for better value for your money.

Leisure Friends

8/10

Excellent

26 Sep 2025

Stuart

Did not take the breakfast option. Very handy for amenities.

Self

10/10

Exceptional

25 Sep 2025

Keegan

Close to shops and transit

8/10

Excellent

17 Sep 2025

Ameritha

Short but good!

The hotel was clean and room was very good. Slept good. Only thing was tub was too high for me with an injured knee. One of the reading lights didn’t work. Front desk staff very friendly, cheerful and quite efficient on checking in. I would stay at this hotel again.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

Terry

Great location.

Leisure Partner

4/10

Poor

17 Aug 2025

Michelle

Staff were excellent. For the price, these rooms are very, very poor.
Carpets and walls were stained and looked generally shabby. No hairdryer.
Not the fault of the staff but generally really, really noisy - doors banging, people shouting (the main doors were supposed to be locked at midnight but people were stll shouting up and down corridors at 2am).
The towels smelt as if they'd not been dried properly too.
Won't stay again.

Leisure Partner

6/10

Pleasant

26 Jul 2025

Peter

Poor appearance. Hotel needs updating.

Leisure Partner

6/10

Pleasant

20 Jul 2025

Kevin

Overall the hotel is ok the main problem we had is because of the heat we had to have the window open so could hear everything outside , because the window was open the door to our room kept rattling constantly it was hard to sleep

Leisure Partner

10/10

Exceptional

17 Jul 2025

David

Comfort break

Excellent few days spent relaxing

Partner

10/10

Exceptional

05 Jul 2025

Danielle

Stayed one night after a work event in Swansea. Decor is dated and could do with a coat of paint in the rooms. But clean and a perfectly good budget hotel. Breakfast was included in my booking and had the added surprise that I could have it delivered to my room! Would stay again!

Leisure Self

6/10

Pleasant

01 Jul 2025

Hugo

Super friendly and helpful reception. Bed was pretty uncomfortable and bathroom moderately clean. Overall good value.

Leisure Self

2/10

Poor

23 Jun 2025

Cristian

They ask for 100 pound a warranty and you never recive the money back

Business Friends

8/10

Excellent

23 Jun 2025

Philip

Generally OK a little dated staff were excellent.

Leisure Partner

10/10

Exceptional

22 Jun 2025

Ryland

Clean, Comfortable,

Leisure Partner

10/10

Exceptional

01 Jun 2025

Christopher

The staff were very friendly, welcoming and helpful.. The room was lovely and the beds were extremely comfortable. The breakfast was very good and the service was great. Would definitely go back again to stay

Leisure Family

10/10

Exceptional

30 May 2025

John

Nice staff serving breakfast,very polite.

Leisure Self

6/10

Pleasant

26 May 2025

richard

It was fair hotel . Room was too hot only issue

Leisure Family

8/10

Excellent

19 May 2025

Megan

Good cheap hotel

Leisure Friends

2/10

Poor

15 May 2025

Dylan

If you’re ever in Swansea visit, PLEASE DO NOT BOOK THIS HOTEL. They charge you an additional £100 security deposit. You’re better off staying at the premier inn down the road

Leisure Self

10/10

Exceptional

11 May 2025

David

The location was ffwcin spot cont 👍

Business_and_leisure

10/10

Exceptional

04 May 2025

Charles

Staff were friendly efficient . Hotel was easy to locate. The room was clean & tidy. Just a bit to warm. Otherwise good

8/10

Excellent

03 May 2025

Mehmet

1 night business stay over

Business

10/10

Exceptional

15 Apr 2025

Richard

I would go there again

Leisure Self

8/10

Excellent

13 Apr 2025

Martin

Single rooms are a good saving for a coach driver waiting over a weekend. The room had everything I needed & a nice view. Not flashy, but well maintained. The only downsides were that the TV required paying an outside provider, however with excellent WiFi, I just used U-Tube & BBC Sounds on my mobile phone. Also the cup was a bit small for my requirements.

Business

8/10

Excellent

09 Apr 2025

Karen

It was accessible to the town

Leisure Partner

6/10

Pleasant

29 Mar 2025

Bennie

City centre early start with city cleaning

8/10

Excellent

17 Mar 2025

Adam

Good stuff!

Leisure

6/10

Pleasant

16 Feb 2025

John

Staff very friendly and helpful BUT

The hotel requires a £150 deposit! In cash you get it a checkout once the room hss been checked, use a credit card and it will be refunded within 3- 5 days! Totally unacceptable I am not a room wrecker and it is not Falaraki! Also I paid extra for a Superior room.not sure what was superior about it - would not stay again.

Friends_and_family Friends

10/10

Exceptional

30 Jan 2025

craig

It was a really nice place no compaints clean cheap bar downstairs didntbtry the food was just a sleep over

Friends_and_family Family

10/10

Exceptional

19 Jan 2025

Paul

My first stay was very impressive and reasonably quiet considering the city centre location in the middle of swanseas night life. Everything you need within easy walking distance. Staff were very friendly and accommodating. I was only there for one night playing in a weekend sporting competion. I deal for a covenient place to get your head down, nothing fancy it is what is. Highly recommended.

Leisure Self

4/10

Poor

17 Jan 2025

Wayne

Most uncomfortable night ever had in a hotel

I have never seen such a small single bed in my life not only was extremely uncomfortable but trying to lie down on it was like trying to lie on a rope. My arms and shoulders had nothing to rest on as the bed was so narrow.

Self

8/10

Excellent

07 Jan 2025

Verified traveler

Pretty basic hotel, dated decor, but still clean and perfectly pleasant. I stayed on a Monday night so was quite quiet, but I wonder if it would be that quiet in other days.

Business

10/10

Exceptional

28 Dec 2024

Tammy

GEM OF A HOTEL & SO CENTRAL

Very nice people running hotel, helpful & kind.

Friends_and_family Family

8/10

Excellent

13 Dec 2024

Verified traveler

Room deposit

Although the hotel was satisfactory, I was somewhat disappointed with the £100 deposit. While I understand that such deposits are customary, it would have been beneficial if the hotel had explicitly indicated that contactless payment was not an option. The only payment methods available were chip and pin or card number. Fortunately, I had my card number readily available, as I would have been unable to check in without it. In 2024, it is perplexing that contactless payment is not a standard feature.

Self

8/10

Excellent

11 Dec 2024

Jose

The honda civic of hotels

Decent hotel with very friendly staff. Cheap and affordable if you need somewhere to stay for the night

Friends_and_family Family

10/10

Exceptional

07 Dec 2024

William

Convenient and comfortable

I stayed due to travel disruption. Very convenient for the station, friendly and helpful receptionist, clean and comfortable room with all I needed for the night.

Self

8/10

Excellent

04 Dec 2024

Verified traveler

Good value accommodation

The staff were friendly. Basic hotel accommodation. Very clean and well maintained. Decor a bit dated.

The only down side was the very thin duvet and no extra blankets or duvets available in the room.

Friends_and_family Family

6/10

Pleasant

28 Nov 2024

Bader

Stay in Swansea

Convenient stay, location great

Friends_and_family Family

4/10

Poor

13 Oct 2024

James

It's grubby and noisy, but very central. The staff are lovely.

Leisure Self

6/10

Pleasant

13 Oct 2024

Luisa

Staff was friendly. But located in noisy shopping street. Not ideal for solo women travellers in my experience.

Leisure Friends

10/10

Exceptional

26 Sep 2024

Peter

The friendliness and helpfulness of staff was outstanding. The check in/check out was efficient. The rooms were small but very, very comfortable and clean. Had a great night's sleep. The Swansea market and castle are nearby, shop are an easy few steps away, and there are some great eating options within walking distance. The on-site cafe, Cafe Lucia served great coffee and was a very comfortable, inviting venue. Would stay here again, if we ever get the opportunity to return to Swansea.

Leisure Partner

8/10

Excellent

24 Sep 2024

Verified traveler

Thank you

A well located hotel with very helpful staff

Self

8/10

Excellent

14 Sep 2024

Donna

Hotel great, staff wasn't on this occasion

We're regular customers at The Dolphin, when visiting Swansea. The hotel is good value for money. However on this occasion, the staff member who check us in was rude and dismissive. Staff can make or break a stay if someone has never been there before. We will return again, hoping for a better experience.

Partner

10/10

Exceptional

13 Sep 2024

Donna

Excellent value for money

Always clean and tidy. While not fancy or particularly handsome as rooms go, its good value for money and highly recommended.

Friends_and_family Family

2/10

Poor

23 Aug 2024

Lorraine

Really really old fashioned and dirty carpets and walls

Business

6/10

Pleasant

17 Aug 2024

Byron

It's seen better times....

Self

8/10

Excellent

29 Jul 2024

P M

Comfortable

The trip was unexpected as Hotels.com managed to mess up our trip to Tenby, by giving the guest house landlady the wrong dates. So we spent our second night of the weekend in Swansea. It was bery comfortable and clean, but there were no fans or AC in the rooms, so we cooked after a shower.

Partner

8/10

Excellent

27 Jul 2024

Russell

A nice stay in a budget hotel, had a nice sleep even in a single bed, was very clean and tidy.
A few issues, the room was so hot!
On arrival the receptionist asked to take our card details because there was a 100 pound \"charge\" if the room was damaged in any, i dont remember reading anything about this at booking and it was asked in a way that made me feel apprehensive especially as the room was missing a draw, i took a video of the room on entry to cover myself. Despite these couple of bits it was a pleasant stay with friendly staff

Leisure Friends

10/10

Exceptional

24 Jul 2024

Oliver

24 hour front desk, convenient location and friendly staff

Leisure Self

8/10

Excellent

24 Jul 2024

Verified traveler

The stay was amazing! The hotel was clean and comfortable. The location is great, within easy reach from everything.

Partner

8/10

Excellent

22 Jul 2024

Lucinda

Was very close to bus station and shopping. Clean, tidy and basic needs. Walls a little thin as could here the people in the next room. Great Cafe and staff were awesome.

Leisure Self

8/10

Excellent

21 Jul 2024

Verified traveler

Good city location

Location very good if you want to stay in the city centre and just need somewhere to sleep at a fair price, staff at reception are friendly and very helpful. But this is a no frills hotel and although beds were comfortable and bathroom was basic but clean it does need updating and some TLC. But we were happy enough as we only need to stay the one night and it met our needs. Would stay again but only for a short break.

Partner

8/10

Excellent

21 Jul 2024

Lee

A nice hotel

Leisure Friends

6/10

Pleasant

21 Jul 2024

Richard

Reasonable price for the hotel. It looks like it's in the process of renovation and benefits from being right in the centre of Swansea.

Business

10/10

Exceptional

30 Jun 2024

Geraint

Gladys Knight at the Swansea Arena

Good room, the only downside was the sea gulls who were screeching all night as the window had to be kept open due to the room being hot

Partner

8/10

Excellent

07 Jun 2024

Deanne

Ample for what we paid. All working & fit for purpose, though I have trouble with stairs & being on the 2nd floor was a bit of a job as the lift wasn't in action.
The sprinkler was hanging off the ceiling, but didn't effect our stay.
Quite a noisy room, being directly above the moving bollard but luckily I brought my earplugs so didn't bother me too much.

Friends_and_family Family

10/10

Exceptional

26 May 2024

Danielle

Pleasant surprise

Stopped over to visit some friends whilst travelling through. The hotel doesn’t look much from the outside but we were pleasantly surprised. The rooms were clean and comfortable and the guys on reception were super friendly and helpful 😊

Friends_and_family Family

10/10

Exceptional

20 May 2024

Colin

I’ve stayed at The Dolphin twice for a boy’s night out in Swansea, and I’ve got to say both stays have been absolutely perfect. The location is fantastic with everything within crawling distance and the staff have always been so friendly. They consistently beat the price of the Premier Inn and Travelodge as well. My room last night was absolutely spotless and exactly what I needed after a night partying on Wind Street. All my mates stayed in the Dolphin as well and all said the same thing. Thank you Dolphin for giving us middle aged men a warm, comfortable, and reasonably priced place to sleep after our Swansea night out! We’ll be back again!

Leisure Friends

4/10

Poor

17 Apr 2024

Sarah

Would not recommend.

Leisure Family

4/10

Poor

07 Apr 2024

Carwyn

We book a last min room and arrived later in yhe day 1030 and qent to bed straight away as we had be out

5 sheet of toilets room and no spare rolls in the room

In the morning couldn't have a shower cos the towels were dirty and had been use and told we onlh get 1 set and coz it was in the morning the next day they say we had alreay use them.

The cupsin the bathroom had been used
It didn't look like it had been cleaned

we were very disappointed in the room after pay 86 pound
P

Leisure Partner

8/10

Excellent

30 Mar 2024

Garry

Great Location

Only a short stay but the staff were excellent and the room comfortable enough for a 6 hour sleep - didn't really have much time to look around as I have a late arrival and an early train out the next morning but seemed clean, comfortable and right in the centre of town with about a 10 minute walk to the station.

Business

8/10

Excellent

07 Mar 2024

ALAN

NO FUSS BUT CONCERN WHEN NEEDED.

Leisure Friends

4/10

Poor

04 Feb 2024

Christian

Not the best!

Very very tired rooms. Stained carpets. Mould in bathroom

Friends_and_family Friends

10/10

Exceptional

22 Jan 2024

Cheryl

I was more than happy with all aspects of my staff. It would be nice if there was a restaurant as at 75 I wasn't prepared to go out on the evenings for food however overall a very pleasant stay and I would stay there again.

Leisure Self

8/10

Excellent

29 Dec 2023

Harold

Agradable, habitación poco renovada pero muy amplia,con gusto volvería

Leisure Family

2/10

Poor

16 Dec 2023

Dave

Honestly would not stay at this hotel again
Room 217 ceiling covered in black mould bathroom mould on grout. Very dated.

Self

6/10

Pleasant

29 Nov 2023

Phil

Hotel was ok. No cooked breakfast & the car park was 15 minutes walk away, wouldn’t have booked if I had known these things

Business Self

6/10

Pleasant

19 Nov 2023

r

Mixed views

Pro's: staff are amazing, so polite and helpful, could not fault them. Location is perfect for shops/market and restaurants/bars.
Cons: could do with a refurb, rooms are quite dated with all the dark furniture. Cleaning needs abit more attention to detail, we had lots of dust in our room. And finally the TV bracket on the wall was broke so you couldn't angle the TV for a better view.
All in all did the job we needed it for as only stayed for two nights but would probably not stay here again.

10/10

Exceptional

11 Nov 2023

I

Basic but clean and friendly. As a band on tour this suited our needs perfectly at a reasonable price.
The highlight was the night staff who went above and beyond and really helped us out.
Plus it has a late bar if you fancy a nightcap before you turn in.

Business

10/10

Exceptional

04 Nov 2023

David

Been here quite a few times and always found it excellent

Partner

6/10

Pleasant

12 Oct 2023

KA YIU

The hotel claims it has on-site parking but in fact it doesn't. The nearest car park is a multi-storey public car park that requires a 5-10 mins walk. I was misled to choose the hotel.

Leisure Partner

8/10

Excellent

24 Sep 2023

James

Perfect for city break.

We stayed for the weekend whilst dropping our Son off for Uni. Great location, perfectly situated for the town centre. Staff were very friendly and helpful.

Partner

10/10

Exceptional

23 Sep 2023

KYRA

Lovely stay 😊

Lovely spacious family room. Beds smelled fresh and were comfortable. Complementary hot chocolate was the best we ever had! Also, there were very friendly and attentive reception staff in the evening to greet us when we booked in late.

Friends_and_family Family

6/10

Pleasant

07 Sep 2023

Robert

Poor breakfast.

Poor breakfast. Breakfast cost was high for tea and toast. No parking at all. Had to pay for carkpark which was a 15 minute walk.

Partner

6/10

Pleasant

04 Sep 2023

John

No Parking

We booked this hotel on the web site information stating parking available at this hotel. On arrival we were told there is no parking on site, we can use the NCP car park close by . Very misleading

Partner

6/10

Pleasant

29 Aug 2023

Saroj

Clean

8/10

Excellent

29 Jul 2023

Khan

Friendly staff and good location.

Leisure Family

4/10

Poor

27 Jul 2023

Paul

I paid £109 for a single bed and I’m not small, I think it was a kids bed. It was the last room available under £150 in Swansea for my daughters graduation.
Very dated very old and needs some TLC won’t be staying here again

Leisure Self

8/10

Excellent

10 Jul 2023

Karen

Close to all shops

Leisure Family

10/10

Exceptional

02 Jul 2023

Sophie

Right in the centre of town, friendly staff. Unfortunately no on site parking

Leisure Partner

6/10

Pleasant

26 May 2023

rahem

No parking on site

Business Friends

8/10

Excellent

14 Apr 2023

Adam

A very warm welcome, very polite staff throughout the stay. Very good location not far walking distance to the beach or the local attractions

Self

10/10

Exceptional

11 Mar 2023

Robin

Clean tidy nice rooms nice staff great stay

Leisure Partner

10/10

Exceptional

22 Feb 2023

David

Stayed for 3 weeks comfortable clean good service

Self

6/10

Pleasant

20 Feb 2023

Laura

City centre drinking hotel

Its a good hotel if you're in Swansea for a night out and come back very drunk! For us as a city centre location to see family it was fairly uncomfortable. Awful bed, really noisy and breakfast is truly terrible. Glad we didn't pay the full price for this as was very expensive for what it was. Staff friendly and helpful though.

Partner