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One Monterrey Aeropuerto
Monterrey · Mexico
Boulevard Aeropuerto 12View location
8.4/10Excellent1,658 Reviews
Cleanliness8.6/10 8.6
Service8.6/10 8.6
Comfort8.2/10 8.2
Condition8.4/10 8.4
Amenities8.2/10 8.2
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About One Monterrey Aeropuerto
This hotel lies just a 2 minutes' driving distance away from Monterrey International Airport. It offers the ideal option for business and leisure travellers, as well as those who are seeking a relaxing setting in which to completely unwind, before or after a long flight.
The hotel is located within easy access of the city centre and the many attractions that it has to offer. A host of shopping, dining and entertainment opportunities can also be found nearby. The hotel comprises tastefully-designed guest rooms, which come well equipped with modern amenities.
Guests can enjoy a superb breakfast in the mornings, for a great start to the day.
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Located in Apodaca, One Monterrey Aeropuerto is a 4-minute drive from Hospital General de Zona #67 and 5 minutes from Las Cruces Golf and Country Club. This hotel is 5 mi (8 km) from Research and Technological Innovation Park and 6.1 mi (9.8 km) from Sendero La Fe Apodaca.
Make yourself at home in one of the 126 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. A roundtrip airport shuttle is complimentary (available 24 hours).
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Non-smoking
Business facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
LGBTQIA+ friendly
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
-
You need to know
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher
-
Minimal age
18
-
Optional fees
- Uncovered extended parking fee: MXN 150 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Hospital General de Zona #67
2.7 km / 1.7 mi
Las Cruces Golf and Country Club
4.1 km / 2.6 mi
Research and Technological Innovation Park
8 km / 5 mi
Vivento Casino
8.4 km / 5.2 mi
Parroquia de San Francisco de Asís
8.7 km / 5.4 mi
Plaza Principal de Apodaca
9.1 km / 5.7 mi
Sendero La Fe Apodaca
9.8 km / 6.1 mi
Citadel Shopping Center
14.5 km / 9 mi
Paseo La Fe
15.3 km / 9.5 mi
Hospital Sacramento
17.7 km / 11 mi
Parroquia de San Nicolás de Tolentino
20.9 km / 13 mi
Plaza Principal Bernardo Reyes de San Nicolás de los Garza
21 km / 13 mi
Parque La Pastora
21.7 km / 13.5 mi
Autódromo Monterrey
22.2 km / 13.8 mi
Cerro de la Silla
22.9 km / 14.2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2006
- Total number of rooms: 126
- Number of floors (main building): 7
- Single rooms: 98
- Double rooms: 27
- Accessible rooms: 1
- hotel
- American Express
- MasterCard
- Visa
- Wheelchair-accessible
- Car parkExtra charge
Show 24 more facilities & services
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
- Airport Shuttle
- Room service
- Laundry service
- Launderette
- Medical service
- Babysitting service
- Air conditioning in public areas
- Hotel safe
- Currency exchange facilities
- Cloakroom
- Lift access
- Non-smoking area
- Air conditioning in Restaurant
- Conference room: 1
- Meeting room
- Business centreExtra charge
- Kids’ club
- Breakfast
- Continental breakfast
- Non-smoking establishment
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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SINGLE TWO BEDSSINGLE • TWO BEDSSGL.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOne Monterrey Aeropuerto
SINGLE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SGL.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOne Monterrey Aeropuerto
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOne Monterrey Aeropuerto
Room RUN OF HOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.RO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room TWO BEDSRoom • TWO BEDSROO.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOne Monterrey Aeropuerto
Room TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room SUPERIORRoom • SUPERIORROO.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOne Monterrey Aeropuerto
Room SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: ROO.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOne Monterrey Aeropuerto
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOne Monterrey Aeropuerto
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN STANDARDTWIN • STANDARDTWN.ST-11
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOne Monterrey Aeropuerto
TWIN STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST-11
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR WITH DOUBLE BEDDOUBLE • SUPERIOR WITH DOUBLE BEDDBL.DB-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOne Monterrey Aeropuerto
DOUBLE SUPERIOR WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DB-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE STANDARDSINGLE • STANDARDSGL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOne Monterrey Aeropuerto
SINGLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 17 m²TWN.ST
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 17 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 4 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Shower
- Wheelchair-accessible
- Individually adjustable heating
- Individually adjustable air conditioning
- TV
- Bathroom
- Direct dial telephone
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOne Monterrey Aeropuerto
TWIN STANDARD
Room photos
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 17 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 4 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST
Room amenities
- Shower
- Wheelchair-accessible
- Individually adjustable heating
- Individually adjustable air conditioning
- TV
- Bathroom
- Direct dial telephone
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN SUPERIORTWIN • SUPERIORTWN.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOne Monterrey Aeropuerto
TWIN SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: TWN.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room QUEEN SIZE BEDRoom • QUEEN SIZE BED • 1 Bedroom • 17 m²ROO.QN
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 17 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Hairdryer
- Shower
- Bathroom
- Wheelchair-accessible
- Direct dial telephone
- TV
- Individually adjustable air conditioning
- Individually adjustable heating
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOne Monterrey Aeropuerto
Room QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 17 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: ROO.QN
Room amenities
- Hairdryer
- Shower
- Bathroom
- Wheelchair-accessible
- Direct dial telephone
- TV
- Individually adjustable air conditioning
- Individually adjustable heating
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOne Monterrey Aeropuerto
DOUBLE SUPERIOR QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN STANDARDTWIN • STANDARDTWN.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOne Monterrey Aeropuerto
TWIN STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOne Monterrey Aeropuerto
Double or Twin STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBT.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about One Monterrey Aeropuerto
100
reviews shown
Javier
Clean room
LOURDES
Una buena decisión quedarse en este hotel, sobre todo la cercanía con el aeropuerto y sobre todo contar con traslado.
Sylvia
It was very disappointing, the hotel promotes false advertisement, I got a room with a double queen bed and when I was at the reception doing the check in the front desk lady told me that the rooms have a individual bed not queen, that none of the rooms have double queen beds. Also the rooms are extremely small, it was hard to move around the room. The smell of the unit was disgusting
Mario Humberto
Nos quedo el telefono en el shuttle y los solucionaron y llevaron el telefono de regreso rapido. We left a phone in the hotel's shuttle to the airport and the staff quickly resolved the problem and brought the phone to us.
Javier
Good
Mel
Comfortable
Omahar
Very bad service, sheets were dirty and I told the manager
Eugenia
I have never written a review that is bad. But if you are not traveling alone, spend a few more dollars elsewhere. The hotel rooms are super tiny barely fit our luggage, the elevator keeps closing on you, the “double” beds are not double, there was no way to contact reception as there is no phone nor chat qr available in the room, we called multiple times from our phone to request a pillow and no one answered… etc etc
Just not a good experience
Just not a good experience
Eduardo
Nada bueno , se fue la luz
Gabriel
Didn’t like that my rooms 218 & 219 had A/C problems. Asked the reception lady to send someone to check it and she agreed. The A/C technician never arrived. Slept in a hot room….
JUAN
Clean room close to most restaurants
SAMANTHA
No funcionaba el aire llegamos cansados despues de 10 horas de vuelo, en la madrugada tubimos que cambiar de habitacion y en la otra tampoco funcionaba no pudimos descansar bien nos fuimos super temprano y no dormimos bien
alejandro
a hotel just to sleep,breakfast was good and need to turn the a/c in the loby the all day
Enrique
Way too noisy.
AC running was noisy all night long.
Even water faucet was noisy when opened.
One of the worst stays I've ever had.
AC running was noisy all night long.
Even water faucet was noisy when opened.
One of the worst stays I've ever had.
Yugo
Nice hotel with shuttle bus!
Enrique
Pretty basic hotel.
You get what you pay.
You get what you pay.
ALEJANDRO
Breakfast
FCO JAVIER
Very good place and good location
Hector
This is your basic stay type of hotel. Dont expect much out of it. Room smelled of drainage as you walked in. Beds were hard. Elevator fits only three people.
Elesban
La limpieza estuvo muy baja calidad había un olor raro y unas manchas raras en el espejo, el internet muy malo y la TV el control no era el correcto, lo único bueno es el transporte al hotel
Gustavo
Ok
Andres Alejandro
Very friendly
David arturo
Bkankets not too fresh. The water in the shower with llvery low flow. Very kind the driver to the airport. Good advantage to leave the car in the Park during the trip
babak
a good short stay near the airport overnight for a connecting flight!
Javier
Clean room
Javier
Clean room
Alondra
Everything from the airport pick up to checkout was bad.
Staff was rude over the phone and never specified what time the transportation would arrive, we waited outside 30 mins before the shuttle showed up, called multiple times to ask for ETA.
Checking in was the absolute worst, there was a line of 8-9 people and only ONE person at the counter, they had a self check in tablet but it did not work so we were forced to wait in line to get our keys. It was probably 30 whole mins standing until we were able to get our key, mind you I had already filled out all forms and signed all documents.
We reserved a double room, it was TINY to say the least, very tight space to even walk in, sheets looked not properly cleaned and very stiff not warm at all.
Shower floor was slimy as if it had not been cleaned, felt disgusting to take a shower, hairdryer fell off the wall since it was not well attached.
Breakfast was just ok, there were flies over the fruit, juice tasted extremely artificial and sweet, everything was just below average expectations.
Checkout was faster since there were no people at the counter but there is always just one person at the front.
Overall this experience was terrible.
Staff was rude over the phone and never specified what time the transportation would arrive, we waited outside 30 mins before the shuttle showed up, called multiple times to ask for ETA.
Checking in was the absolute worst, there was a line of 8-9 people and only ONE person at the counter, they had a self check in tablet but it did not work so we were forced to wait in line to get our keys. It was probably 30 whole mins standing until we were able to get our key, mind you I had already filled out all forms and signed all documents.
We reserved a double room, it was TINY to say the least, very tight space to even walk in, sheets looked not properly cleaned and very stiff not warm at all.
Shower floor was slimy as if it had not been cleaned, felt disgusting to take a shower, hairdryer fell off the wall since it was not well attached.
Breakfast was just ok, there were flies over the fruit, juice tasted extremely artificial and sweet, everything was just below average expectations.
Checkout was faster since there were no people at the counter but there is always just one person at the front.
Overall this experience was terrible.
Claudia
The breakfast menu was fresh, the shuttle to the airport was perfect, just if you want to be pick up from the airport you need to call to the hotel is easy and they are coming right away. really happy with me stay and looking forward for another one.
Arianna
You can’t check in until 3 pm literally they will say they have no rooms available until 3 pm. If you arrive 30 min early they don’t care. Hotel staff is not welcoming at all. Yes check in is a standard for hotels at 3 pm but there is no way that there are no people waiting for a room and that one is not available.
angel
All was OK,
Liliana Gisel
It is very important that people know that the beds in the “double” room, ARE TWIN BEDS!!! I was told in the front desk when I arrived that the apps does not tell that they are twin beds and although the apps do say so, as they have the option to select 4 people in the room, is confusing.
They are twin beds and we had to put them together because we were more than 2 people in the room.
The location is good if you are looking for a place near the airport, and the food of the breakfast is ok.
They are twin beds and we had to put them together because we were more than 2 people in the room.
The location is good if you are looking for a place near the airport, and the food of the breakfast is ok.
Russell
It was a very short stay, but was clean and the staff was very helpful. Unfortunately, I was not able to reach them by phone to get picked up at the airport, so I had to make other arrangements. That was the only downside to my experience. Would recommend them if you need something close to the airport.
Wathik Saeed
The place stinks badly we couldn’t breathe in the room from the smell customer service is bad the mattress was dirty I will never ever stay there again don’t let pictures trick you.
Denisse
No se tuvieron problemas con el transporte, llegamos después de la media noche y llegaron por nosotros sin problema, el personal fue muy amable en todo momento, excelente servicio
MAXIMILIAN ANDRES
Only if you need a hotel near the airport
Santiago
Very small room. A/C was not working properly. Bathroom shower did not seem clean (wish I had bought sandals). Staff was friendly and airport shuttle was good.
Barbara
Small basic room, white bedspread had stains on it.
Hector
Front desk Lucy was unfriendly, uncaring to the fact that request for airport shuttle was ignored. She was in fact defensive and argumentative.
carlos
They don't guarantee transportation from the airport to the hotel, even though their website says there is transportation available.
Jose
Yes
MARIA DEL CARMEN
Todo bien, excepto el apoyo en transportación del aeropuerto al hotel ( por la tarde no hay, es a partir de las 20:00 hrs)
Guillermo David
Muy buena atención desde la recepción hasta camareras
Wilhelm
Great room
Alejandro
Great
Eduardo
All good
Sergio
Very unprofessional front desk personnel. The rooms look like a closet. I would not recommend this hotel at all. If need be, just stay at the airport but not at this place. I truly hope hotel.com will removed them from their site so other people do not go through the horrible experience we went through.
Celina
Stayed for one night since our flight got delayed eight hours, the gentleman in reception was very friendly and helpful, the hotel had airport shuttle included which was extremely convenient for us, they were able to take us to the airport at 3:30am. Very satisfied with our experience
Michael
Easy and efficient transport from the hotel to the airport. Transfers take place every 30minutes. Really convenient if you are having to stay overnight for an additional flight.
Rooms are really nice, big and clean. Staff were very kind and provided excellent service throughout our stay!
Rooms are really nice, big and clean. Staff were very kind and provided excellent service throughout our stay!
Claudia
Good place for the price. Excellent location 3 min from the airport. Very clean. Staff very kind.
Pedro
The room was clean, but they need to improve their shuttle service. I called them twice for service, and they finally picked me up after 45 minutes. Considering the hotel is only 5 minutes away by car, they can definitely improve.
Eric
My room was not functioning correctly - main door would not lock properly they had to switch rooms, parking is non accessible not enough parking spaces
Ma Guadalupe
Everything was as expected
Antonio
Yes
Benigno
Hotel austero y habitaciones muy estrechas
Daniela
great service and stay
Valeria
Best breakfast (and it comes withou extra cost).
Darren
Friendly staff
Blanca Lizbeth
Good variety of breakfast and very closed to the airport
Dahlia
Buena atención , el cuarto limpio , buen aire acondicionado, solo en la regadera , la coladera parace tapada el agua no se va , se va muy lento. Habitación #104
Vitaliy
One Monterrey Aeropuerto is a normal hotel — nothing special, but clean and functional. The rooms were clean, there is 24-hour coffee available, breakfast is included, and the airport shuttle is convenient.
However, our experience with check-in was disappointing. Our flight was canceled, so we booked this hotel and arrived early at 8:00 AM. We asked multiple times about early check-in and even offered to pay extra, but were told no rooms were available. This was surprising since many guests checked out that morning.
After waiting most of the day and asking again several times, we were finally allowed to check in at 2:30 PM, just 30 minutes before the official check-in time.
Overall, the hotel is acceptable for a short airport stay, but flexibility and customer service during travel disruptions could definitely be improved.
However, our experience with check-in was disappointing. Our flight was canceled, so we booked this hotel and arrived early at 8:00 AM. We asked multiple times about early check-in and even offered to pay extra, but were told no rooms were available. This was surprising since many guests checked out that morning.
After waiting most of the day and asking again several times, we were finally allowed to check in at 2:30 PM, just 30 minutes before the official check-in time.
Overall, the hotel is acceptable for a short airport stay, but flexibility and customer service during travel disruptions could definitely be improved.
Hilda
didnt have a chance for breakfast. coffee was not good
Travis
Great staff and buffett breakfast and shuttle service
Alejandro
Corteous staff, spotless room. Great value.
Martha Beatriz
Great experience
LUIS RODRIGO
LOS COLCHONES MUY MARCADOS YA ( VIEJOS )
LO DEMAS TODO MUY BIEN
LO DEMAS TODO MUY BIEN
Alejandro
Bien pero faltaban toallas
Alree
Clean room but no hot water. Also it is very noisy hotel. Didn’t get much sleep.
María Guadalupe
Was excelent
Mercurio
The air conditioner didnt work
Sylvia
Quiet place to sleep well enough
Daniela
everything good on this place. recommended
RICARDO
Clean room
Jose
The room was not comfortable the AC was not working correctlythe bed was too small for me and my husband the room was too small for what i paid
Yazmin aide
Mi reservation wasn’t in a double room 😡
I made a reservation for a queen bed for two people not an individual bed for two people
Bad service 👎
I made a reservation for a queen bed for two people not an individual bed for two people
Bad service 👎
giuseppe
Staff was not clear about the time schedule for the shuttle from/to airport: when we call the receptionist at 5:30pm to pick us up at terminal A, she told us the driver will start his shift at 9:00pm.Thanks best western premier shuttle driver to drop my wife and I at the one hotel.
During the night several noise in the corridor woke us up.
Definitely I will not recommend one hotel to a friend.
During the night several noise in the corridor woke us up.
Definitely I will not recommend one hotel to a friend.
Ernestine
Airport shuttle provided every 30 minutes 24 hours a day. So convenient!
Michael
I put sign not to enter room and room was entered anyways and stuff was touched. Not staying there again.
John
Television did not work for third visit in a row. Staff wasnt quick to repair it this time.
Diana Isabela
la recepcionista que nos recibio turno AM fue muy ruda no contacto visual, no saludo, aunque sabiamos que el check in era a las 3pm dejariamos el equipaje pero no fue nada cordial asi comenzo nuestra experiencia, sin duda necesitan capacitacion de atencion al huesped.
ALFONSO
Execelente el Shuttle, el desayuno no lo sé muy tarde me fui a las 7 y apenas lo estaban poniendo deberían poner más almohadas. De ahí todo bien .
Limpio y amables.
Gracias
Limpio y amables.
Gracias
Brandy
Very clean. Staff was friendly and patient.
Roman
Miscommunication about late check-out ended up costing me 75% of a nights stay. Staff were not willing to come to a solution that worked for us both.
Otherwise a good place to stay when flying.
Otherwise a good place to stay when flying.
Javier
Not good for long stay, it is more like a motel
No hot water, rooms are not soundproof, people smoking and all the smoke going to into other people rooms, people have their music on at 3 am, tiny rooms not even ac in the lobby
Mario J
Me dejaron en espera por mas de 1 hora en elaeropuerto, al final me comunique y tuve que trasladarme en uber.
Nancy
It is close to the airport, but need a lot maintenance and upgrade. Old building and need a better cleaning service. No more than 5 of 10.
Robert Del M.
Clean
adriana
Perfect location
EFRAIN
Muy chicos los cuartos
Carmen
No dinning area
Alfredo
Hotel Sencillo pero comodo A buen precio, tenia desayuno incluido.
Rafael
Noisy neighbors and the walls are not big enough and hotel refused to change our room.
Travis
Great hotel.
Great breakfast
Rosalina
El camioncito de transporte al aeropuerto es muy pequeño
Carolina
muy comodo para estar, cama comoda,
Alex
Not worth what was paid, caters to locals, not foreigners, front desk person did not speak English. a basic 2 star at best in the states. stayed one night and then moved on.
John
Staff is helpful
Roberto
Good
Susy
N/A
Petra
Only stayed one night. Quiet and restful
Stay. Good accommodation for the price. Recommend for a good nights rest and convenience to be at the airport early the next day.
Stay. Good accommodation for the price. Recommend for a good nights rest and convenience to be at the airport early the next day.
Jaime
The rooms are tiny. The front desk lady is good but doesn't make the slightest effort to give you a better experience. There were no extra pillows and the bathroom is almost like a toy bathroom. In short, if you can avoid it, there are many better options for the same price around here.
Location & surroundings
One Monterrey Aeropuerto
Boulevard Aeropuerto 12, Ciudad Apodaca, Mexico
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One Monterrey Aeropuerto
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