Name: City Express by Marriott Monterrey Norte
Address: Carretera a Nuevo Laredo 21521, Monterrey, 66660, MX

10/10

Exceptional

09 Jul 2026

Jose

As every time I stay here, its always clean. Staff is very friendly.

4/10

Poor

27 Jun 2026

Giovanni

Room was dirty we got to the room there was no towels I walk down stairs and ask the staff if they can provide me with some towels and said that they were going bring me and never did!

10/10

Exceptional

20 May 2026

Jose

Really good breakfast all fresh

10/10

Exceptional

14 May 2026

Jose Victor

Buen servicio

Business

8/10

Excellent

13 May 2026

Kenyi

Beds aren't too comfortable

10/10

Exceptional

09 Feb 2026

Alonzo

great stay clean and comfortable great service

Business_and_leisure Family

8/10

Excellent

12 Oct 2025

MIGUEL

Hotel needs upgrades. Bathrooms need update

Leisure Family_with_children

10/10

Exceptional

17 Sep 2025

Simone

Clean room! Hotel remodelling is awesome

Business Self

10/10

Exceptional

11 Sep 2025

Simone

Hotel has been remodeled. Rooms are nice and clean. No more dirty carpet.

Business Self

6/10

Pleasant

24 Aug 2025

Barbara

Convenient location but....

We stayed a few times on our way between US and Lake Chapala. The location is very convenient and it has breakfast included. Unfortunately we had a room towards the highway. It was very loud. It was okay but we most likely won't stay there again.

Partner

2/10

Poor

27 Jul 2025

Javier

ok

10/10

Exceptional

07 Jun 2025

Alonzo

Everything good

10/10

Exceptional

08 May 2025

Jesus

C

Business Partner

10/10

Exceptional

06 May 2025

Jose

Hotel and its bulding is great, the around it buldings is kind of a mess but is Mexico on a high demand road, busy at all times.

Leisure Family

10/10

Exceptional

04 May 2025

Jesus

C

Business Partner

8/10

Excellent

21 Apr 2025

Jose

shower floor is very slippery, needs something because will be a dangerous situation.

Leisure Family

2/10

Poor

19 Apr 2025

gangesh

unresponsive and rude

6/10

Pleasant

07 Apr 2025

FRANCISCO ALBERTO

I didn't like the smell of humidity in the bathroom and the sofa bed was old and very dirty.

10/10

Exceptional

22 Mar 2025

Mariely

Good place to stay

6/10

Pleasant

17 Mar 2025

Modesto

The staff can be a little nicer and more attentive. Its like they picked the wrong work. They are working in hospitality and none is offered.

Leisure Partner

10/10

Exceptional

15 Feb 2025

Jose

Is a very convenient place, restaurant right next to the hotel and there is a guard checking parking lot at night.

Leisure Family

2/10

Poor

01 Feb 2025

Jose

The girls in the front desk were very rude and incompetent my phone didn’t work and neither did my WiFi I had to go down stairs and wait 10 minutes to get the WiFi fixed because I couldn’t call them the air points rite at you the bed was really hard carpet around the floors is all torn will never stay there again

4/10

Poor

30 Dec 2024

Jhonatan

They barely clean the room, didn't replace the soap neither the towels. Poor experience , was expecting way more from a Marriott hotel.

Business Self

4/10

Poor

10 Dec 2024

Steven

I stayed here a few weeks ago and this time it cost double, the room and bed linen weren’t as clean.
The breakfast area wasn’t being tended to. The trash cans were so full you couldn’t throw away your plate. The coffee machine only dispensed hot water and the tables were messy from the people that had eaten before you.

Business Self

4/10

Poor

19 Nov 2024

Ricardo

Mal servicio y sobre todo el desayuno muy mal.

Business

10/10

Exceptional

11 Sep 2024

Jose

La ubicacion es muy conveniente.

Leisure Family

2/10

Poor

09 Sep 2024

Mayela

NUNCA ME HOSPEDE AHÍ Y NO ME QUIEREN HACER MI REEMBOLSO!

4/10

Poor

22 May 2024

amado

Ive stayed there several times for work. This last time I noticed they got a whole new front desk staff. Its only been a month since i stayed there last.

I arrived 30 mins before check in. They said my room wasnt ready so went new door to el papalote (great resturant) to waste some time. When I showed up to check in there was a long line. It took an hour for me to get checked in. The new staff is horribly slow. It took the her 15-20 mins to check in each guest. Even with exsisting reservations.

I get to the room to see its not ready and the havent even started cleaning it yet. The cleaning staff in fustration asked (politly) if i could go down and ask for another room.

This took another 10 minutes only because I decided to cut the line and force them to help me. Despite seeing i had come back down they didnt immediately help me as i believe they should have. They had to call another lady from the back to help me.

After finally checking into my room, i couldnt connect to the wifi and the tv never worked. They got the wifi fixed but never bothered to mention the tv at this point.

This experience was horrible, it makes me never want to stay there again, but my company books that hotel. I hope it goes better in a fews weeks when i have to return.

Business Self

6/10

Pleasant

19 Mar 2024

Hector Gerardo

Average

Leisure Family_with_children

10/10

Exceptional

03 Jan 2024

Harlan

Check in was excellent. I was allowed to park in view of the lobby which was good since my car is full of household items. Access to the property was a challenge as I couldn’t cross the highway easily. Maybe instructions on doing this would be useful

Leisure Self

10/10

Exceptional

19 Oct 2023

Maria

Todo estuvo excelente , lo único malo es que se escucha todo el ruido de los autos que pasan por la avenida y casi no pudimos dormir , pero lo demás excelente .

Friends_and_family Family

10/10

Exceptional

13 Oct 2023

Ghierstien

Difficult access.

Leisure Partner

6/10

Pleasant

25 Sep 2023

Gerardo

Carpet on aisles and room with stains and dirty

Leisure Family

2/10

Poor

21 Aug 2023

Raul

Only good thing is their location

This hotel used to be decent at a decent price. It is clearly overpriced. The rooms stink, the pillow are more like rags, everything is dirty.
I asked if there was security at the parking lot, “sometimes, there are times when the guards is not there”.

Business

6/10

Pleasant

28 Jul 2023

Marta

The hotel is becoming a no-choice.Bad smell in bathroom, worn towels, no change at frontdesk for vending machine, noisy as trucks are allowed to park in front of the hotel. The only good thing is the restaurant next door. Even the burger joint is bad. I'll come back in case I work north Monterrey, but I'll try to leave as quick as possible.

Business Self

4/10

Poor

31 May 2023

Reynaldo

Sad to see this place that we usually enjoy go down like this. Extremely low water pressure from the shower head, towels stained, and they took like 25 minutes just to check us in. Water was also dripping at the front entrance smelled like sewer water.

Leisure Family

10/10

Exceptional

02 May 2023

Gerardo

I found my hand towel not so clean , I have to request an extra body towel ( we are a couple) and right outside the elevator was an man underwear on the 4th Floor

Leisure

10/10

Exceptional

16 Apr 2023

ray

Clean

Leisure Family

10/10

Exceptional

27 Feb 2023

Zakehia

Kind people and quite place to stay.

Business_and_leisure Self

10/10

Exceptional

11 Jan 2023

Jose Carlos

Excellent service from the hotel staff

Business Self

4/10

Poor

28 Dec 2022

Mark

dirty sheets and bathroom

Leisure Self

4/10

Poor

22 Dec 2022

Ralph Edward

Ok

Family

6/10

Pleasant

10 Dec 2022

Graham

Very convenient, right on the highway. Check-in was painfully slow, first room stank of cigarette smoke and only one bath towel provided.

Leisure Partner

8/10

Excellent

19 Nov 2022

Ingrid

Good location near highway, enclosed parking for better safety, breakfast was alright, rooms are clean... recommended!

Leisure Partner

4/10

Poor

15 Nov 2022

Federico

I reserved a room for 3 people, my son arrived a day before my husband and I. When we arrived at the hotel they did not want to give us a key because my son did not inform them of our arrival. The person in charge explained to us that it was a security issue. But I told him that he could make a call to my son and confirm what we were saying. He didn't want to, until he saw me very upset and he accepted. I understand that they want to take their precautions but they should be more flexible considering that we were offering to identify ourselves.

Leisure Family

8/10

Excellent

27 Oct 2022

Ignacio marin

Ok

Business_and_leisure Family

10/10

Exceptional

28 Jun 2022

David

Todo muy bonito.

Leisure Family

8/10

Excellent

03 Jun 2022

Estela

The breakfast could be better, the eggs we found the egg shell that still have the brand. They don’t look like scrambled eggs, change chef if not one, then get one

Leisure Family

8/10

Excellent

22 Apr 2022

Federico

Comfortable and accessible

Leisure Family

8/10

Excellent

22 Apr 2022

Estela

Conviene right off the main highway

Leisure Family

10/10

Exceptional

16 Mar 2022

deb

Second time staying here. Reasonable, comfortable and convenient.

Leisure Partner

8/10

Excellent

16 Mar 2022

julian

location

Leisure Family

8/10

Excellent

14 Mar 2022

Graham

Very convenient heading North. More difficult to get to and to leave again heading south. Good mexican restaurant and Starbucks next door

Partner

8/10

Excellent

08 Feb 2022

Albert

Good for the price. Clean safe place. Carl Jr & one other restaurant. Convenient to Hwy. I wish you had more channels to watch in English.
I would stay here again.

Leisure Self

8/10

Excellent

03 Feb 2022

Thomas

.

Leisure

8/10

Excellent

03 Jan 2022

Mauricio

Bad Pillow

Good for what we paid for. Pillow was terrible.

Partner

8/10

Excellent

25 Oct 2021

Dee

Bring breakfast back

Everything was exactly as expected except the quality of the breakfast has slipped a bit. Possibly this is due to COVID, but I sure hope it improves back to its former wonderful status. Also there was no ice available.

Partner

10/10

Exceptional

05 Oct 2021

Alvaro

Recomendable

Todo estuvo muy bien, está muy limpio el lugar y son muy amables

Business

8/10

Excellent

21 Aug 2021

Michael

Stinky

The room had an odd smell, musty? Could not adjust fan or AC in room.

Self

8/10

Excellent

13 Jul 2021

Joel

Overall, good needs some repairs. Bkfast could be better, service excellent. Good

Friends_and_family Family

8/10

Excellent

11 Jul 2021

Verified traveler

Got a room on fifth floor with room of the airport across the highway. Made for a very interesting stay.

Leisure Family_with_children

8/10

Excellent

21 Jun 2021

lynn

This is just about the only easy option when traveling south into Mexico from the border. This was our third stay. The carpeting is ready to be replaced. Only 1 6oz bottle of water was in the room for 2 guests and the vending machine was out of order. However, there was a 5 gallon bottle available in the dining area.

Partner

8/10

Excellent

30 May 2021

Dave

Everything thing was fine but no hot water in shower.

Partner

8/10

Excellent

30 Apr 2021

Emily

Nice!

Very comfortable bed and they allow pet dogs with cash deposit. se permiten perros :)

Partner

10/10

Exceptional

05 Mar 2021

Verified traveler

Convenient location for travelers

The rooms are clean, minimalist. Lots of outlets for charging. The real asset here is the location for travelers, as it's located across from the general aviation airport Monterrey Del Norte, and between the end of the Nuevo-Laredo toll road and the Monterrey bypass toll road.

Business

6/10

Pleasant

03 Mar 2021

Verified traveler

Convenient on the free highway. Very cold front desk person on checkin, could not get internet to work, 1 towel only in bathroom. Breakfast was decent. Comfortable, basic room.

Leisure Partner

2/10

Poor

23 Sep 2020

Verified traveler

A pesar de tener reservación con cargo en línea a la tarjeta de crédito, dijeron que no podían hacerlo asi y que se requería una tarjeta fisica

Business Self

8/10

Excellent

01 Aug 2020

Elena

Convenient location, clean, friendly and helpful staff. There is a good restaurant right next to the hotel.

Friends_and_family Family_with_children

2/10

Poor

27 Jun 2020

Jorge

Property fine. I made a mistake in believing that City Express Norte Airport was the one near the airport; it turned out to be far away on another airport. This confusion was made worst because City Express would not change my reservation. They turned me away during a terrible thunderstorm.

Business Family

10/10

Exceptional

05 Feb 2020

Andrew

Good.

Clean, great location next to local airport. Options for food, drink, and coffee nearby. Quiet and comfortable rooms.

Self

4/10

Poor

08 Jan 2020

Verified traveler

I DID NOT LIKE THAT WE DID NOT HAVE TOILET PAPER IN OUR ROOM AND WE ONLY HAD TWO BATH TOWELS IN OUR DOUBLE BEDROOM. I INFORMED THE FRONT DESK WHICH THEY DID NOT RESPOND QUICKLY. I HAD TO GO DOWN TO SEE WHAT WAS TAKING TOO LONG. AND THE GENTLEMEN WORKING THAT NITE HAD NOTHING BUT EXCUSES TO WHY HE HAD NOT GONE TO GIVE US THE TOWELS AND TOILET PAPER.

Friends_and_family Family

6/10

Pleasant

26 Dec 2019

Fabio

Not the best hotel, not the best attention. The room small

Leisure Family_with_children

4/10

Poor

15 Dec 2019

Verified traveler

En general muy sucio todo, el servicio bueno, pero todo muy sucio

Leisure Family

4/10

Poor

15 Aug 2019

Verified traveler

Good Price. Terrible WiFi.

Terrible WiFi
You should fix the Sidewalk to the convenience store next to the hotel.

8/10

Excellent

18 Jul 2019

jose

Last minute booking!!!

For what we needed it was a good night sleep.. We didn't want to risk driving at night so this was on way back to Texas and it was good for what we paid. Breakfast was decent too!!!

Family

10/10

Exceptional

09 Jul 2019

Gilberto

Great hotel stay

The stay was great, service was wonderful, breakfast was great my kids loved it, the only down side is that you have no microwave or mini fridge in the room other than that great hotel.

Family

10/10

Exceptional

25 May 2019

Steven

Great stop for travelers.

Nice utilitarian hotel, located just north of the Cuota around Monterrey. It makes for a good stop if you are traveling beyond Monterrey. It's walking distance from the Del Norte general aviation airport.
The hotel was clean, road noise was not a factor which is amazing considering it's proximity to a busy thoroughfare. The breakfast buffet was good, wi-fi worked well.
Parking was a bit limited, there's a Carl's Jr. that shares the lot.

Family

6/10

Pleasant

28 Apr 2019

Verified traveler

The hotel is fine for the price I paid. There are not many choices for dining in the immediate surroundings but, I guess the easy way to arrive compensate for the lack of choices for food.

Leisure Self

10/10

Exceptional

31 Mar 2019

Verified traveler

Clean, comfortable, modern.

Can’t beat location for proximity to Del Norte airport. Good breakfast, and a couple of close choices for dinner.

8/10

Excellent

08 Mar 2019

Steve

Very nice place.

The hotel staff was great, the the property was very nice. I was there for 11 nights and the only problem was the regular power outages.

6/10

Pleasant

11 Feb 2019

Verified traveler

Good service, not so comfortable

Good service and clean, not so comfortable, very austere rooms. High humidity because of A/C. Wi Fi service not available even with guest user password. Few nearby amenities.

6/10

Pleasant

14 Dec 2018

David

N

Family

8/10

Excellent

14 Nov 2018

silvia

The room was had a humidity or mold odor
Was terrible

All other aspects perfect

It was a pitty because service was excellent

8/10

Excellent

04 Nov 2018

LuisC

The only thing I don't like is the bed. Otherwise everything is great. First time I go to the happy our and it was great!

4/10

Poor

15 Aug 2018

Felipe

The television didn’t work phone was locked and toilet didn’t flush

8/10

Excellent

12 Aug 2018

Heidi

Quick stop over

This is our stop over hotel on the way to the border. Since last time we stayed here, there were improvements made to the cleanliness of the room. It was nice. The bed abre comforable but the pillows are terrible. For only one night this is a good stop over hotel.

Family

2/10

Poor

14 Jul 2018

Ale

This is the filthiest hotel I have ever been to. In our room there were some dirty tissues (not ours) r d stains on carpet, trash all over. The bedspread was sticky. The phone is locked so you can’t call the front desk. If you want to ask or complain about something you need to go downstairs. The only convenience is the location.

8/10

Excellent

12 Jun 2018

John

Best location for road warriors but so-so comfort

Incredibly for an international highway and a big hotel chain, the reception folks spoke no English but my Spanish was good enough--still, annoying. The laminated desk was warped from a water spill, the shower was laughably limp (ah, Mexico) and the breakfast was dry eggs and watery beans. The coffee machine was sooo slow a line of 5 guests developed for our morning jolt. Thankfully, it was so bad no one had to wait for a second cup.

Amazingly, there are no other places like this right on the highway to Laredo so if time is an issue, you just suck it up and stay. Someone please give these guys some competition--they (we) need it!

8/10

Excellent

21 May 2018

Verified traveler

Great stay

Great location, great people

10/10

Exceptional

11 May 2018

Rich

Really nice, except no hair dryer

This hotel was in a great location for us, just off 85 toward the U.S. The hotel was clean and very nice. Everything seemed to be budget, which was just fine. The only thing we were disappointed with was their was no hair dryer, however, we would stay again and bring our own.

8/10

Excellent

01 May 2018

Toni

Convince plus cleanliness

Last week was our first stay at the City Express Norte in Monterrey, Mexico. This is a really good hotel on the north side of the city that is on the highway going to Laredo. It is a somewhat sparse business hotel, but it is clean, has a great location, offers breakfast (actually starting at 6 am!1..great for travelers) as well as late afternoon snacks.
We will stay there again when traveling to the Laredo area.

8/10

Excellent

26 Apr 2018

Eduardo

They couldn't find my reservation # that was given by hotels.com luck they had a couple of rooms available if not they said I woulda had to have gone somewhere else

Partner

10/10

Exceptional

12 Apr 2018

Tom

City Express Nuevo Laredo Monterrey

Enrique and Manuel were extremely helpful and friendly. Hotel is very clean and well maintained.

8/10

Excellent

11 Apr 2018

Verified traveler

Great location for travelers

Staff very helpful and accommodating. 24 hour security checks

2/10

Poor

18 Mar 2018

Verified traveler

Staff and customer service

We arrived early 1 hour prior to the check in time. The front desk lady told me that we couldn’t check in yet, because it’s not time. I said OK we will be waiting here in the lobby. She replied back to me NO, you can not be in the lobby it’s only for guest who are already in. I said I have my kids and it’s 98 degrees outside. It’s really hot. She said, well you can not be here until your check in time and turn around and keep on talking with her coworker. Very rude, unfriendly and unprofessional staff. Very disappointed. Horrible customer service. So we left and come back, when we get to the room, there is not a TV control remote, so we call the front desk, they said we will bring you one in 5 minuets... we wait 30 min. and call again and ask them, they said we are check into right now somebody will be there shortly, we waited 15 min and no one ever showed up. Until my husband went down stairs to tell them again. Horrible staff, terrible customer service, very unprofessional and unfriendly. When you travel by your self it’s another story, but when you have kids with you please understand the circumstances and help to have a good experience. How could they told me that we couldn’t be waiting in the lobby because we haven’t check in. It was only 1 hour before the check in time. Very unhappy and disappointed customers.

4/10

Poor

02 Mar 2018

Gerardo

Very convenient location for specific airport trav

Staff and location are excellent, however, the room had several issues.

Internet was difficult to access (staff helped me resolve it with special access code).

Air conditioning unit had no remote and pointed directly at bed. In the middle of the night it stopped cooling.

No water pressure in the shower.

10/10

Exceptional

18 Nov 2017

Steve

Absolutely a five star stay!!

This hotel was an amazing experience. From the front desk, to management and all the hotel staff, I was made to feel at home. Breakfast was always delicious and fresh and the coffee was some of the best I've had. There were plenty of good eating establishments right beside the hotel and a free shuttle and reasonably priced taxi service. I'm looking forward to a return visit filled with rest and relaxation.

8/10

Excellent

08 Nov 2017

Robert P

Recent Stay

I like this location due to it being at the junction of 85 & 40. This lets me travel between Laredo and Guadalajara without getting too messed up with the Monterrey traffic chaos. Price is reasonable for a hotel of this class and there are a couple of dining options right on the premises. Good thing because there is nothing else for miles around. Check-in was a bit rough because they had computer issues and could not find a record of my reservation through Hotels.com.

10/10

Exceptional

10 Sep 2017

Luis

Nice if you work north of the city.

I've been traveling to MTY the whole year and I don't find a replacement for this hotel. If you are in the north area is the best.

8/10

Excellent

17 Apr 2017

PB

This is a brand new hotel, right on the highway so great for traveling to Larado from Monterrey direction. Clean, comfortable,great bed and good breakfast. We would stay here again. Absolutely nothing but offices and factories around plus a couple of fast food restaurants. Did eat at Gracias a couple of minutes drive north on the right hand side of the road. Tricky to get to the first one you will see which is on the left hand side of the road. It is quite expensive to take the toll road called the Perifico. I might consider the slower road that runs parallel.