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Chn Hotel Monterrey Norte, Trademark Collection By

Monterrey · Mexico

Av. Fidel Velazquez 3000View location

7.4/10Very good1,000 Reviews
Cleanliness7.2/107.2
Service7.6/107.6
Comfort7.8/107.8
Condition6.8/106.8
Neighborhood8.2/108.2
Amenities6.8/106.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Chn Hotel Monterrey Norte, Trademark Collection By

The CHN Hotel Monterrey Norte Trademark by Wyndham offers 156 rooms and suites in northern Monterrey, conveniently located near the Nuevo Leon University, Tigres Soccer Stadium, Sultanes Baseball Stadium, and the San Nicolas de los Garza industrial area. Downtown Monterrey is just 15 minutes away.

This pet-friendly hotel features an indoor pool, fitness center, bar, restaurant, room service, business center, and five meeting rooms. Guests enjoy complimentary Wi-Fi, parking, and breakfast, with all-inclusive options available. In-room amenities include a coffee maker, iron, and ironing board.

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A stay at CHN Hotel Monterrey Norte, Trademark Collection by Wyndham places you in the heart of Monterrey, a 4-minute drive from ISSSTE Regional Hospital and 5 minutes from UANL University Stadium. This hotel is 2.6 mi (4.1 km) from Walmart Park and 2.6 mi (4.3 km) from Gaspar Mass.

Make yourself at home in one of the 156 air-conditioned rooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and bidets.

Conveniences include laptop-compatible safes and desks, as well as phones with free local calls. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Monterrey?

This hotel has 2153 square feet (200 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

No cribs (infant beds) available No elevators Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Pet max weight (per pet) in kg is 5 Pet max weight (per pet) in lb is 11 Only dogs and cats are allowed Maximum number of pets per room 1 Pets cannot be left unattended

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)

Important information

  • You need to know
    • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    • This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
  • Minimal age
    21
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately MXN 300 for adults and MXN 150 for children
    • Pet fee: MXN 400.20 per pet, per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    French

    Spanish

Nearby attractions

Gran Parque Libertad 0.9 km / 0.5 mi
Foliatti Casino 1.5 km / 0.9 mi
ISSSTE Regional Hospital 3.2 km / 2 mi
Gaspar Mass 3.3 km / 2 mi
Autonomous University of Nuevo León 3.6 km / 2.3 mi
Nuevo León Independent Gymnasium 3.8 km / 2.4 mi
UANL University Stadium 3.9 km / 2.4 mi
Walmart Park 3.9 km / 2.4 mi
UANL School of Medicine 4.1 km / 2.6 mi
UMAE Hospital of Cardiology 4.2 km / 2.6 mi
Plaza Fiesta Anahuac 4.7 km / 2.9 mi
Iglesia de San Luis Gonzaga 4.9 km / 3.1 mi
Doctors Hospital 5.1 km / 3.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1994
  • Year of most recent renovation: 2014
  • Total number of rooms: 156
  • Number of floors (main building): 10
  • Single rooms: 67
  • Double rooms: 82
  • Suites: 7
  • Accessible rooms: 1
  • hotel
  • American Express
  • MasterCard
  • Visa
Show 53 more facilities & services
  • Visa Electrón
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fiExtra charge
  • Transfer service
  • Secure parking
  • Room service
  • Laundry serviceExtra charge
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilitiesExtra charge
  • Lift accessExtra charge
  • Shop
  • Terrace
  • Sun terrace
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • BBQ facilities
  • Towels and bed linenExtra charge
  • Café
  • Bar
  • Restaurant
  • Banquet hall
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room: 2
  • Printer
  • Photocopier
  • Business centre
  • Indoor freshwater pool: 1
  • Sun loungersExtra charge
  • TV lounge
  • Breakfast
  • Breakfast a la carteExtra charge
  • À la carte lunch
  • À la carte dinner
  • Identification card at arrival
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

AI

All Inclusive

Meals and selected drinks/services may be included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM

    Photos are not available for this room type.

    Chn Hotel Monterrey Norte, Trademark Collection By

    DOUBLE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVESUITE • EXECUTIVE • 1 Bedroom • 5 m²SUI.EJ

    Photos are not available for this room type.

    Chn Hotel Monterrey Norte, Trademark Collection By

    SUITE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Double bed 131-150 width, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ

    Room amenities

    • Bathroom
    • Plug adaptor
    • Cable TV
    • Desk
    • Toiletries
    • Alarm clock
    • Cot on demand
    • Wake-up service
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Mini fridge
    • Radio
    • TV
    • Direct dial telephone
    • Shower

    Facilities with extra charge

    • Pay movies
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BED • 1 Bedroom • 5 m²ROO.KG
    Room KING SIZE BEDPhoto unavailable4 photos

    Chn Hotel Monterrey Norte, Trademark Collection By

    Room KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG

    Room amenities

    • Plug adaptor
    • Cable TV
    • Desk
    • Toiletries
    • Alarm clock
    • Cot on demand
    • Wake-up service
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Mini fridge
    • Radio
    • TV
    • Direct dial telephone
    • Shower
    • Bathroom

    Facilities with extra charge

    • Pay movies
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN Accessible WITH VIEWSTWIN • Accessible WITH VIEWSTWN.H6-WV

    Photos are not available for this room type.

    Chn Hotel Monterrey Norte, Trademark Collection By

    TWIN Accessible WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    Accessible WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.H6-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Chn Hotel Monterrey Norte, Trademark Collection By

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Chn Hotel Monterrey Norte, Trademark Collection By

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 5 m²ROO.ST

    Photos are not available for this room type.

    Chn Hotel Monterrey Norte, Trademark Collection By

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Double bed 131-150 width, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Room amenities

    • Bathroom
    • Shower
    • Direct dial telephone
    • TV
    • Radio
    • Mini fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Toiletries
    • Desk
    • Cable TV
    • Plug adaptor
    • Individually adjustable heating
    • Wake-up service
    • Cot on demand
    • Alarm clock

    Facilities with extra charge

    • Wi-fi
    • Pay movies

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM

    Photos are not available for this room type.

    Chn Hotel Monterrey Norte, Trademark Collection By

    TWIN NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN

    Photos are not available for this room type.

    Chn Hotel Monterrey Norte, Trademark Collection By

    QUADRUPLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN AccessibleTWIN • Accessible • 1 Bedroom • 5 m²TWN.H6
    TWIN AccessiblePhoto unavailable1 photo

    Chn Hotel Monterrey Norte, Trademark Collection By

    TWIN Accessible

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.H6

    Room amenities

    • Tea and coffee making facilities
    • Microwave
    • Mini fridge
    • Radio
    • TV
    • Direct dial telephone
    • Shower
    • Bathroom
    • Cable TV
    • Plug adaptor
    • Wake-up service
    • Cot on demand
    • Alarm clock
    • Wheelchair-accessible
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Toiletries
    • Desk
    • Ironing set

    Facilities with extra charge

    • Wi-fi
    • Pay movies

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 5 m²ROO.ST-1

    Photos are not available for this room type.

    Chn Hotel Monterrey Norte, Trademark Collection By

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Double bed 131-150 width, Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Room amenities

    • Shower
    • Plug adaptor
    • Cable TV
    • Desk
    • Toiletries
    • Alarm clock
    • Cot on demand
    • Wake-up service
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Mini fridge
    • Direct dial telephone
    • TV
    • Radio
    • Bathroom

    Facilities with extra charge

    • Pay movies
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    Chn Hotel Monterrey Norte, Trademark Collection By

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 5 m²DBL.KG

    Photos are not available for this room type.

    Chn Hotel Monterrey Norte, Trademark Collection By

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Individually adjustable heating
    • Alarm clock
    • Toiletries
    • Desk
    • Cable TV
    • Ironing set
    • Tea and coffee making facilities
    • Plug adaptor
    • Microwave
    • Mini fridge
    • Wake-up service
    • Cot on demand
    • Individually adjustable air conditioning
    • Radio
    • TV
    • Direct dial telephone
    • Shower
    • Bathroom

    Facilities with extra charge

    • Wi-fi
    • Pay movies

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Chn Hotel Monterrey Norte, Trademark Collection By

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Chn Hotel Monterrey Norte, Trademark Collection By

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO QUEEN BEDSRoom • TWO QUEEN BEDS • 1 Bedroom • 5 m²ROO.2Q
    Room TWO QUEEN BEDSPhoto unavailable1 photo

    Chn Hotel Monterrey Norte, Trademark Collection By

    Room TWO QUEEN BEDS

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2Q

    Room amenities

    • Bathroom
    • Shower
    • Direct dial telephone
    • TV
    • Radio
    • Mini fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Desk
    • Toiletries
    • Alarm clock
    • Cot on demand
    • Wake-up service
    • Cable TV
    • Plug adaptor

    Facilities with extra charge

    • Wi-fi
    • Pay movies

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE NON SMOKINGJUNIOR SUITE • NON SMOKINGJSU.NM

    Photos are not available for this room type.

    Chn Hotel Monterrey Norte, Trademark Collection By

    JUNIOR SUITE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BED • 1 Bedroom • 5 m²JSU.KG
    JUNIOR SUITE KING SIZE BEDPhoto unavailable2 photos

    Chn Hotel Monterrey Norte, Trademark Collection By

    JUNIOR SUITE KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Room amenities

    • Mini fridge
    • Plug adaptor
    • Cable TV
    • Desk
    • Toiletries
    • Alarm clock
    • Cot on demand
    • Wake-up service
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Radio
    • TV
    • Direct dial telephone
    • Shower
    • Bathroom

    Facilities with extra charge

    • Pay movies
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Chn Hotel Monterrey Norte, Trademark Collection By

7.4
Very good
1,000 Reviews
Cleanliness
7.2 /10
Service
7.6 /10
Comfort
7.8 /10
Condition
6.8 /10
Neighborhood
8.2 /10
Amenities
6.8 /10
100 reviews shown
8/10
Excellent
16 Jul 2026
Mariaelena
Breakfast was great! Our room not so great. Our first room was okay except bathroom. I didn't feel comfortable with an exposed ceiling hole. We requested to be moved to another room and was worse. Faucet leak onto the counter and shower floor leak on the floor.

Hotel okay if you're in and out.
FYI: Photos are a little deceiving. Over priced for the condition of the rooms.
Partner
2/10
Poor
08 Jul 2026
amine
Horrible, stained sheets and smelly room
Friends_and_family Friends
2/10
Poor
02 Jul 2026
ENRIQUE
no hay mantenimiento en los cuartos, sabanas viejas huele a mucha humedad, no dejan toallas y es un hotel muy viejo que hace 15 años debio estar con calidad
Partner
10/10
Exceptional
30 Jun 2026
Sandra
Very good
10/10
Exceptional
28 Jun 2026
DANIEL
Evrething good and nice
Self
4/10
Poor
20 May 2026
Gabriel
Le hace falta mucho mantenimiento
Self
2/10
Poor
28 Apr 2026
Luis
La habitacion estaba sucia. No cambiarion las sabanas. Cuando llegamos revisamos la cama y habia papel sanitario debajo de las sabanas. Nos cambiarion de habitacion y fue lo mismo. Las sabanas estaban sucias y el cuarto tenia muy mal olor a drenaje. El aire acondicionado olia a humedad. Aunque les avisamos a los encargados no hicieron nada. Muy mala experiencia.
Family
10/10
Exceptional
25 Apr 2026
Richard
A nice hotel. We only had two towels which was kind of strange. No hand towels. I suppose we could have asked for more. Restaurant was kind of strange. Only a couple people there. Staff did not seem to know if they had wine and did not seem familiar with their offerings in the restaurant. Overall, a nice place to stay as we traveled.
Partner
2/10
Poor
18 Apr 2026
Francisco
El hotel está viejo, sucio y descuidado, las puertas de los elevadores en el estacionamiento tenían impactos de balas, las camas, almohadas y toallas estaban de apariencia sucia. Muy mal todo en general
Friends
10/10
Exceptional
18 Apr 2026
Enrique
Well arrives to hotel easy to check in . Room was clean but, no towels of any kind in room. Had to wait 6 hours before they decided to take us towels. Went downstairs to talk to them no help at all. Other then that everything else was good 1 star or cleanness
4/10
Poor
11 Apr 2026
John
Something bad always happens to us; the air conditioning doesn't cool, the furniture is old, the elevators don't work properly, the toilet tank is broken, the televisions are small, they refuse to give you ice in the kitchen, only the reception staff are very good
Partner
4/10
Poor
03 Apr 2026
Sergio
Dirty carpet too old, not enough towels, room not clean enough, Dirty sheets.
10/10
Exceptional
01 Apr 2026
Margarita
Yes the breakfast buffet it’s good and the oatmeal it’s delicious!
4/10
Poor
18 Mar 2026
Jose De Luca
Stinky lobby , rip bath towels , no mini fridge in room , shower door didn’t close properly so water on the floor every time we got to shower
Family
10/10
Exceptional
23 Feb 2026
Raul
Great
Family
2/10
Poor
25 Dec 2025
Imelda
El almuerzo terrible, chilaquiles parecía atole de tortillas , pedi papas a la mexicana con huevo y el tomate cebolla y chile crudo y el huevo se apesto porque se le quemó a la señora por estar haciendo 3 guisos a la vez y platicando.
Leisure Family
2/10
Poor
23 Dec 2025
Josue
Mala comunicación
Business Self
8/10
Excellent
02 Dec 2025
Margarita
everything was fine, but I forgot my iPhone charger plugged in in the room, and it wasn.t returned to me, I called the same day I left the room to let them now , and they told me that the cleaning staff hadn't reported anything, I called the next day, and it was the same
Leisure Self
6/10
Pleasant
10 Nov 2025
Luis
Customer service & a/c wasn’t working
Leisure Family
2/10
Poor
22 Oct 2025
Esmeralda
El cuarto estaba sucio con marcas de manos en los vidrios, espejos y el respaldo de la cama esto es asqueroso, el servicio de lo peor & las instalaciones aparte de lucir vieja está sucia.
Family
4/10
Poor
23 Sep 2025
Eliud
Building to old, bathroom not clean
Leisure Family
8/10
Excellent
31 Aug 2025
Nothanael
Acceptable with a pet
Leisure Family
6/10
Pleasant
29 Aug 2025
JOEL
I got a room and when I went to the room the AC unit was taken apart and left in the floor of the room , Then I have to take my stuff back to the lobby and I showed them the picture and no one said sorry or apologized for the inconvenience. I got a next room and it had a slight funny smell but it was to late for me to get another hotel so I stayed but not happy.
4/10
Poor
26 Aug 2025
Jorge
No pude dormir la primer noche, llegué tarde y cansado pero tienen aires acondicionados del año de la canica. Literal parecía tener un motor de camión de diésel encendido al lado mío toda la noche, no enfriaba suficiente y no tenía termostato así que tenía que estar encendido todo el tiempo. El hotel necesita mucho mantenimiento, tres botones en el ascensor no sirven así que no te puedes bajar en 3 pisos. Pedi cancelar la reserva (3 noches) para cambiarme de hotel y no aceptaron, me cambiaron de cuarto con un ac mejor pero igual la experiencia no fue grata. No lo recomiendo y no volveria
Business Self
10/10
Exceptional
09 Aug 2025
Yan
.
10/10
Exceptional
02 Aug 2025
Maria
Great experience, clean, outstanding customer service
Leisure Self
2/10
Poor
26 Jul 2025
Everardo
Wifi terrible
Business
8/10
Excellent
23 Jul 2025
Margarita
Lobby smells fresh and the staff very nice
Leisure Self
4/10
Poor
13 Jul 2025
hugo
The staff was great, but the hotel is old and outdated. While the rooms were clean, the sheets and pillows seemed extremely worn from overuse. They should be replaced, and the rooms need some upgrades.
Leisure Self
2/10
Poor
13 Jul 2025
perla
Bad services
Leisure Family
10/10
Exceptional
09 Jul 2025
Ana
Comfortable, great location, friendly staff
Leisure Friends
10/10
Exceptional
08 Jun 2025
Marlon Alejandro Enríquez
No estuve mucho tiempo en la propiedad pero el personal fue muy amable, en especial Fernanda de recepción.
Leisure Self
10/10
Exceptional
11 May 2025
Josie
The hotel is in a convenient location within a walking distance to several stores and food establishments.
Leisure Family
6/10
Pleasant
03 May 2025
Ana
Pague por 3 noches y desayuno incluido pero te hacian pagar tus bebidas, luego pedi un capuccino a mi habitacion y paso una hora y no lo habian llevado cuando llame me dijeron que la maquina de cappuccino estaba mala y que por eso no lo
Habian hecho, al menos me pudieron haber avisado para no esperar mi capuccino por una hora, deberian dejar claro lo que se cobra y lo que no en el desayuno incluido, la muchacha que limpia las habitaciones fue muy amable y dejo muy bien mi habitacion
10/10
Exceptional
12 Apr 2025
jake
Nice
4/10
Poor
04 Apr 2025
TELMA E.
Ok
10/10
Exceptional
02 Apr 2025
James
Comfortable accommodations
10/10
Exceptional
30 Mar 2025
Hortencia
El personal muy amable, un ambiente acogedor en especial Gracias ala Gerente General Elena Campos por su amabilidad y empatia en nombre de Fundación niños Vencedores AC Gracias
Business_and_leisure Friends
4/10
Poor
24 Jan 2025
Robert
Cleanliness is a problem. Hallways not vacuumed. Ice inconvenient to get. Bathroom not very clean, esp shower (mold and dirty/sticky). I've stayed there once before, and the hotel condition overall seems worse than a year ago.
Friends_and_family Family
8/10
Excellent
20 Jan 2025
Jeshaiah
It was nice food was good staff as well only thing I didn’t like the phone was down every time I wanted to order room service I had to actually go all the way down every time for everything
Business_and_leisure Self
10/10
Exceptional
16 Jan 2025
Alexandra
Great service, food, convenient location at a good price point
Business Self
6/10
Pleasant
13 Jan 2025
Annie
Bien en general. Solo en mi opinión le falta mas limpieza a los cuartos. En especial a los baños. Habia hongos en la regaderas en las orillas de la puerta de cristal.
Friends_and_family Family
10/10
Exceptional
01 Jan 2025
Carlos
Excelente servicio
Business_and_leisure Self
2/10
Poor
26 Dec 2024
Everardo
Wifi
Business
6/10
Pleasant
16 Dec 2024
Mario
The hotel passes if you need to stay in this area but would not necessarily recommend. They don't use hand towels nor wash cloths and only use full size towels. I had to ask for a floor towel and would not replace when cleaning the room. Trash was still on flow and carpet seemed dirty.
Leisure Self
4/10
Poor
28 Nov 2024
Hugo
No towels in room. No iron. Took forever to get towels. A/C doesn’t cool enough
Leisure
10/10
Exceptional
23 Nov 2024
paCo panCH
-
4/10
Poor
10 Nov 2024
Juan M
El desayuno está rico, el lugar en general se ve viejo, los baños no tienen buena condición en se estanca el agua y se tapan…no me quedaría o recomendaría este hotel.
10/10
Exceptional
07 Nov 2024
Carlos
Everything is ok.. the only thing is the 2 times the I been there I don’t get my points on my carf
6/10
Pleasant
29 Oct 2024
OVIDIO
No like
Leisure Family
2/10
Poor
09 Oct 2024
Ruben
The photos are completely misleading and at least not of this location recently. It’s an old smelly hotel in dire need of serious maintenance or remodeling. Mold in shower, disgusting carpets and old faulty elavator. Please avoid any chance you may have of staying here. Also it’s located in a very dangerous and inconvenient location for traveling in Monterrey
Business_and_leisure Family
6/10
Pleasant
08 Sep 2024
jesse
The service cleaning lady was missing the towels
We keep asking every day for towels
Leisure Partner
4/10
Poor
20 Jul 2024
Pablo
No te dan la habitación a tiempo, y en vez de asignarte otra habitación lista, te dejan esperando más de 1hr, debido a que mantenimiento está haciendo reparaciones de última hora.
Business_and_leisure Family
4/10
Poor
13 Jun 2024
Esmeralda
The customer service was support. I couldn’t get in and out of my room without help from the staff. The shower did not drain so there was water everywhere. Just very disappointing.
Leisure Partner
6/10
Pleasant
27 May 2024
Levi
Falta remodelar habitaciones
Business_and_leisure Self
2/10
Poor
13 May 2024
Eduardo

Dirty rooms

Dirty sheets, noisy AC, old and dirty towels, struggling with hot water, poor conector WiFi, mini TV. Horrible pillows.
Partner
2/10
Poor
25 Mar 2024
Dante
We chose this hotel only because we had an event close by and it seemed like a decent place from pictures posted on Expedia. However, the front staff were unwelcoming, hotel is old, unclean, and smells like dirty old socks every where you walk in the hallways and in rooms. Thankfully it was only one night. Sheets, pillow cases, and curtains look stained and poorly washed (or many times rewashed and haven’t been changed in years). Don’t stay if you can avoid.
Business Family
8/10
Excellent
10 Mar 2024
Jose
M
Friends_and_family Family
6/10
Pleasant
10 Oct 2023
John
It was ok. Room was not cleaned well
Business
10/10
Exceptional
13 Sep 2023
Saul

Saul

Exelente hubicación y servicio de primera
Partner
2/10
Poor
21 Aug 2023
Jennie
Awful front desk welcoming , thecname of the rude receptionists are Magda and Eunice.... very rude and very unkind and threatening the way they spoke to me I would never recommend anyone to stay there, the hotel needs to be remodeled
and repaired the elevator buttons from the outside!!!!
Business_and_leisure
4/10
Poor
03 Jul 2023
Maria Elena
Did not have enough towels, room smelled bad, towels rack falling down, no hair dryer
Leisure Partner
2/10
Poor
03 Jul 2023
MARCO A
Leaky plumbing in most rooms, reported it several times and all you get is apologies never action.
Expedia should stop recommending this hotel.
It’s an accident waiting to happen.
Business_and_leisure Family
4/10
Poor
28 Jun 2023
Maria Elena
We have been staying at this hotel since it was Fiesta Inn. And today it’s falling apart , don’t have towels, I bought my own mat tows and hand towels that we needed, the room smell bad, like mold, the towel rack very loose. The show door do not have seal on the bottom, because of that the floor would be wet.
Night Stand drawer did not open.
Leisure Partner
10/10
Exceptional
16 Jun 2023
Maria Elena
It was quit clean, very friendly,
Leisure Partner
4/10
Poor
05 Jun 2023
Karla
We stayed in this hotel when it was La Quinta Inn and it was nice, now with this new name the room was dirty, the towels had a weird smell, dirty pillows, the ac didn't worked well, the room service took more than an hour to be open... I don't think we will stay again here.
10/10
Exceptional
20 May 2023
JUAN
I liked how attentive the staff was and how well the hotel was priced.
Leisure Partner
10/10
Exceptional
04 May 2023
Walterio
Na
Business Family
4/10
Poor
03 May 2023
Hortencia
They have coffemaker without water and coffee, The reception phone It’s always busy, at least put a water bottle or 2.
Business_and_leisure Self
10/10
Exceptional
28 Mar 2023
Pedro
The exiting of parking lot Cain small, the shower door a little bit of problem but other then that everything is so good I recommend add breakfast they have buffet in the morning
10/10
Exceptional
17 Mar 2023
Jesus
Conveniente y buena opción de comida en y alrededor del hotel tu un Oxxo muy cerca
Business_and_leisure Partner
8/10
Excellent
01 Jan 2023
Maria Elena
Staff is always very friendly, but the room was not very clean and the room we stayed in the ac made so much noise was hard to get some sleep
Leisure Partner
6/10
Pleasant
05 Nov 2022
Yuri
Estacionamiento
Leisure Partner
4/10
Poor
30 Oct 2022
Ramon
They only put two towels not enough.
8/10
Excellent
14 Sep 2022
Ricardo
I stay on this hotel everytime I visit Monterrey, the only issue is that there is never enough towells or an anti skid mat on the room, or at least the ones I have been.
Business_and_leisure Family
10/10
Exceptional
06 Sep 2022
Enrique
👍
8/10
Excellent
16 Aug 2022
Giselle
Nice place and property, just this odor, i guest is because the carpet is too old,
Leisure Family
10/10
Exceptional
16 Aug 2022
Thomas
I Liked that it was convenient location to our business meetings. There was a convinience store right next to the hotel
Business Self
2/10
Poor
06 Jun 2022
catalina
Everything is old and musty
Business_and_leisure Family_with_children
4/10
Poor
23 Apr 2022
Juan
No towels , wet carpet
Friends_and_family Family
10/10
Exceptional
29 Mar 2022
Carmen

Very clean and updated

The lobby looked a little dated but I was pleasantly surprised by the room. It was renovated and extremely clean. I like that it is pet friendly and there was underground parking. We ordered room service and it was decent
Partner
6/10
Pleasant
21 Mar 2022
Elsa

Changed from La Quinta and downgraded on service

Front desk lady’s seemed like they didn’t want to be there. Lied about getting us a mini fridge and acted like they didn’t want to change our room when we called about the bed being dirty. Thanks to the housekeeper that made sure we got the mini fridge and kept our room clean. Breakfast was not as good as it was.
Friends_and_family Family
6/10
Pleasant
03 Jan 2022
Dante
Overall, good hotel for sleeping only, stayed there for a couple of nights during new year's eve with kids.
Some minor details are below:
Shower crystal door did not closed properly, meaning that it will make a mess of water outside of shower and putting a towel on the floor, will not cut it, reported this to front desk but nothing was done.
Not enough towels in the room for the family members, I asked for more and they were brought in, so that got resolved.
Half of the bathroom floor is uneven, and it happened to be on the toilet side, so you could feel it every time you sat on it.
Not sure why, but the windows are extremely dirty.

On the good side, it is on a relatively centric location, major shopping malls are within a 10-15 minute drive.
Beds are actually very comfortable, wife has some sleeping issues and we ended up checking the mattress brand for future reference because we had a good sleep.
Leisure Family
4/10
Poor
20 Dec 2021
Diego
Toilet was broken from the flushing button. Shower door was loose, that water would splash outside and make a puddle of water. Water pressure was low. Room did not look like the on from the pictures.
Leisure Family
8/10
Excellent
16 Sep 2021
Leon
Great value for people staying in the area for a night
Leisure Family
6/10
Pleasant
08 Sep 2021
Evelyn
My family and I went for 5 nights, the hotel is ok, but right now they’re remodeling, the pool and gym isn’t available, our room’s window moved all day and made a creepy noise, like the glass was going to break. The breakfast ends at 9.30am (nobody told us). They should close for remodeling for a while, because we couldn’t use any of the amenities
Leisure Family_with_children
8/10
Excellent
22 Aug 2021
A

Generally ok but some things not good.

Room was good. The carpet near the air conditioner was wet. The free breakfast was great but unfortunately my wife found a hair in her food.
Friends_and_family Family
2/10
Poor
04 Aug 2021
Daniel
No Pool no queen beds no wi fi
Friends_and_family Family
8/10
Excellent
26 Jul 2021
Verified traveler

Adequate

First room the carpet was wet near the air conditioner like a leak. Requested room change. That room did not have any problems
2/10
Poor
16 Jun 2021
Verified traveler
When we got to the room, we learned the room was very dusty. The back of the tables where the lamps are were very dirty with cobwebs. After misplacing the remote and looking for it under the bed we found a used condom!! Once it was brought up to front desk they just said “oh sorry”. Nothing was done. VERY GROSS
Leisure Partner
10/10
Exceptional
07 May 2021
Verified traveler
Loved the place was calm, peaceful and very clean rooms.

Didn't like that sometimes i can hear the loud trucks or motorcycles that would pass on the freeway.
Business_and_leisure Family
10/10
Exceptional
04 May 2021
Verified traveler
I loved the hotel staff super friendly. And the room was very cool temperature and clean.

I didnt like that the menu was kind of the same. It would of been nice if they would of changed it.
Leisure Family
10/10
Exceptional
11 Apr 2021
Verified traveler
I always stay at this hotel because it is close to everything, the access to the most important highway in Monterrey from there to anywhere makes it unique! (Gonzalitos)
Friends_and_family Pet
10/10
Exceptional
07 Feb 2021
Verified traveler
Parking is underground and safe. The rooms are are so nice for the price..
Friends_and_family Family
10/10
Exceptional
07 Dec 2020
MariaElena
We liked the room served. Everyone was very nice and professional will be staying there soon again
Friends_and_family Partner
6/10
Pleasant
02 Nov 2020
lorena
Buen sitio. No ruidos.
Friends_and_family Family
6/10
Pleasant
10 Aug 2020
EgJose
The mattress on beds really are to old and really bad conditions to rest.
The restaurant chairs need remplace or at least hydroclean.
Business_and_leisure Family
4/10
Poor
19 Jul 2020
Maria
Not enough towels! Stuff not friendly it all. Especially the guy that it was opening the door. Nothing is close to the hotel.
Leisure
10/10
Exceptional
11 Feb 2020
Oliverio
It was very good for the price.
Friends_and_family Family
8/10
Excellent
31 Jan 2020
Jose Luis Noriega

Updating is a good thing, Please!!

Just a little outdated service is always fabulous its just the amenities need upgrading, I have stayed in this hotel for over 10years and its still the same. I know now it was picked up by Hyatt hopefully we see the injection of renovation it needs.
Friends_and_family Family

Location & surroundings

Chn Hotel Monterrey Norte, Trademark Collection By
Av. Fidel Velazquez 3000, Monterrey, Mexico

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Chn Hotel Monterrey Norte, Trademark Collection By

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