Name: Galería Plaza Monterrey
Address: Constitución 411, Centro, Monterrey, 6400, MX

10/10

Exceptional

04 Aug 2026

Omar

Exelent

10/10

Exceptional

04 Aug 2026

Luis Alberto

The hotel is exceptional, the only downside is the firehouse next to it, if there’s an emergency call the fire truck sirens will be heard from your room, other than that this is a jewel of a hotel. I’d stay here again in a heartbeat

10/10

Exceptional

04 Aug 2026

sylvia helena

Todo muy bien

10/10

Exceptional

03 Aug 2026

Usiel

Everything was amazing very satisfied

10/10

Exceptional

29 Jul 2026

Karla

En general bien. Recién llegamos a la habitación y no todo estaba limpio, habia polvito. Uno de los días hicieron mal el servicio de limpieza a la habitación, no cambiaron las toallas sucias y no dejaron el café de cortesía, aunque al día siguiente le comenté ese detalle a la mucama y me lo repuso ;)

10/10

Exceptional

28 Jul 2026

Samuel

Everything was perfect

10/10

Exceptional

27 Jul 2026

Elizabeth

I loved the stay with my family we enjoyed it.

8/10

Excellent

27 Jul 2026

Anthony

The only thing that was a little bit of a disappointment was that the nightlife is either quite a bit of a walk from the hotel or an Uber ride of some kind. It is close to the amphitheater if you are attending an event there, but I was not. The hotel seems centrally located downtown - but I found out there was nothing close by within walking distance that was worthy of visiting or checking out - none of that is to the discredit of the hotel staff and the facility. The hotel itself was great - from the restaurant to the romantic setting around the pool deck; it was all wonderful. The views from the upper floors (4th and up) are spectacular.

10/10

Exceptional

26 Jul 2026

Jesus

Everything was perfect

10/10

Exceptional

26 Jul 2026

Andrew

The French Toast is really good

10/10

Exceptional

25 Jul 2026

Silvana

Great hotel, clean and well located. The bedrooms are spacious and the bed and pillows comfortable. I always stay here when visiting Monterrey. Highly recommend it.

10/10

Exceptional

21 Jul 2026

ENRIQUE GARCIA

This was my first time staying at this hotel, and it was an excellent experience.

The location was very convenient, and everything I needed was within easy reach. I was especially impressed by the facilities and the outstanding service provided by the staff. Everyone was friendly, professional, and made me feel welcome throughout my stay.

Overall, I had a wonderful experience and would definitely stay here again.

Self

10/10

Exceptional

21 Jul 2026

ENRIQUE

I had an excellent stay and would gladly recommend this hotel to anyone visiting Monterrey.

From the moment I arrived until the day I checked out, the staff was welcoming, professional, and always willing to help. Their outstanding customer service made my stay even more enjoyable.

The hotel itself is beautiful, very clean, and offers everything you need for a comfortable stay. The facilities are modern, well maintained, and exceeded my expectations.

Family

10/10

Exceptional

21 Jul 2026

Hasham H

It was a great hotel with a clean and modern amenities. Breakfast was fantastic even when the things were not on the display, we asked for avocados and they served us. A perfect stain that Hotel we use the gym facilities as well. It was very nice. Very modern. Enjoyed the state fully.

Partner

10/10

Exceptional

21 Jul 2026

Graciela

Habitaciones limpias y amplias, todo el personal muy amables, solo las almohadas muy altas y duras. Todo lo demás Excelente

Partner

10/10

Exceptional

20 Jul 2026

Eduardo Ivan Rojas

Rooms are clean and with great views. Breakfast is good too

Partner

8/10

Excellent

19 Jul 2026

Rafael

El minibar de la habitación no enfríaba y la cafetera que tenía la habitación también estaba rota. El personal de mantenimiento sustituyó el minibar, pero la cafetera nunca fue sustituida.
Por otra parte tiene un sistema de control de la temperatura a partir de un sensor de movimiento que apaga el aire una vez que no detecta movimiento por lo que siempre que llegas está caliente la habitación.

Partner

8/10

Excellent

07 Jul 2026

Debbie

This is a relatively new property, nice, clean, and modern. The pool area is beautiful, and they have great food at the restaurant onsite. The food onsite is quite expensive though; I recommend going to the Oxxo rightaround the corner for water and otjer small in-room items. The location isnt great, its about a 20 min walk to Barrio, which is okay but definitely not in the heat. We ended up ubering to both Barrio and San Perdro. The staff are friendly but hard to find someone that speaks English.

Partner

10/10

Exceptional

04 Jul 2026

Jesus

Clean quiet nice staff

Family_with_children

8/10

Excellent

01 Jul 2026

Patricia

This is a nice hotel with an excellent breakfast buffet! The location is good. The rooms are very nice, well decorated and spacious. Our room got direct sun, so we were not able to open the drapes and enjoy the mountain view. Even with the drapes closed, the air conditioning could not keep up with the heat. Other than that, we had a very good stay. The staff was very helpful and friendly.

Partner

10/10

Exceptional

29 Jun 2026

Flor

Excelente, very clean , great location. Super nice, coming back soon . Love it!

Partner

10/10

Exceptional

29 Jun 2026

Arturo Figueroa

Overall experience was great! Every aspect of our stay was taken care professionally

Family_with_children

10/10

Exceptional

25 Jun 2026

monica

only smoking on first floor outside

Family

10/10

Exceptional

23 Jun 2026

Anna

In Monterrey for the World Cup. Fantastic hotel! Very clean, all the staff were extremely helpful and accommodating. Parking is easy, safe, and free! Very comfortable stay. I hope to visit Monterrey and stay at this hotel again.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Alejandro

Great stay if the pool was a bit better the place would be perfect.

Partner

10/10

Exceptional

19 Jun 2026

Elaine Pamela

My family of four stayed at the Galeria Plaza Hotel. My children, 12 year old twins, found the pool refreshing on hot humid days. The staff was excellent. Thanks you to Francisco who took great care of us each morning at breakfast. Rooms were modern, hotel was in a great central location. It was a wonderful place to stay. The hillside views from the pool were amazing, as well as the mountain view from our room. Should we ever visit Monterrey again, we will not hesitate to book at Galeria Plaza.

Family_with_children

10/10

Exceptional

09 Jun 2026

Nacho

Perf

10/10

Exceptional

30 May 2026

Samantha

Me and my husband stayed at this hotel and all I can say it was a 10/10 experience. The hotel staff were extremely friendly, the breakfast was amazing, the view from our room was breathtaking. There was an oxxo next to the hotel if you wanted a late night snack which was super convenient. We will definitely be coming back!!

Partner

10/10

Exceptional

25 May 2026

Leonel

Great property with great location and friendly staff.

Partner

8/10

Excellent

25 May 2026

Luz

Parking was very convenient, Va valet parking always quick and reliable, staff very kind and helpful. They were so kind and accommodating. It’s in a very central location. I was surprised by the 24 hours rooms service.
Staff it’s very very kind.

Family_with_children

6/10

Pleasant

18 May 2026

Juan

They need to cook the steak correctly. It seem the meat was boiling with hot water instead of over the fire.

10/10

Exceptional

17 May 2026

Karla

The property is nice and elegant very spacious and the location is perfect close to the mall and restaurants the view was the best will definitely stay again

Partner

10/10

Exceptional

13 May 2026

Pedro Damian Gutierrez

Amazing

10/10

Exceptional

13 May 2026

Rebecca

Excellent I would definitely stay here again

Family_with_children

4/10

Poor

10 May 2026

Anouchka

Bad service

6/10

Pleasant

10 May 2026

Julio

The property is amazing but the service in the restaurant was awful and the receptionist was very rude

6/10

Pleasant

10 May 2026

Julio

Worst restaurant service

6/10

Pleasant

10 May 2026

Julio

The restaurant qas busy so they preferred to send people other way the receptionist guy was not helpful at all

6/10

Pleasant

10 May 2026

Julio

The reception guy was not helpful at all and the restaurant people seem busy so they suggested to go to other restaurant. For a high standard hotel the staff lacks of service

Business

10/10

Exceptional

09 May 2026

Gustavo

Muy buena opción

Family_with_children

10/10

Exceptional

09 May 2026

Ruben

Very clean, nice staff, and walking distance from stores and restaurants.

Family_with_children

10/10

Exceptional

08 May 2026

Jonathan

Nice hotel

Partner

10/10

Exceptional

05 May 2026

Orlin

To ANYONE going to galería plaza in Monterrey plz look at this review. They are genuinely the best hotel when it comes to cleanliness, staff , breakfast AND parking . I’ve gone to this hotel 3 times with my girlfriend and her family we only have good things to say about them . It’s in a safe place it’s close to the center so no long drives a

10/10

Exceptional

28 Apr 2026

Ruben

Amazing location and staff

10/10

Exceptional

24 Apr 2026

James

Newly constructed property that's a short drive from Fashion Drive and other key tourist spots. Great outdoor deck and pool area.

Self

10/10

Exceptional

24 Apr 2026

Jennifer

The hotel was so nice, the food was delicious, the beds were comfy, and the staff are amazing!

Business

8/10

Excellent

24 Apr 2026

Gabriel

Yes

Business

10/10

Exceptional

22 Apr 2026

Ricardo

Everything from top to bottom was excellent. Will be going again in my next Stay

Self

10/10

Exceptional

21 Apr 2026

Yanet

Very clean and staff is very helpful.

Family

10/10

Exceptional

17 Apr 2026

Enrique

Super clean, New, pretty hotel… great value

Self

10/10

Exceptional

14 Apr 2026

Felipe

As usual, great place to stay.

Partner

10/10

Exceptional

11 Apr 2026

Lamont

It was a wonderful experience

10/10

Exceptional

09 Apr 2026

NAWAR YOUSUF

Everything was great.

Friends

10/10

Exceptional

08 Apr 2026

Victor

Staff was friendly. Area felt safe. Room was always clean. The view was nice.

10/10

Exceptional

07 Apr 2026

Mohammed

Very good

10/10

Exceptional

06 Apr 2026

Akeel

Great

10/10

Exceptional

06 Apr 2026

Mohammed

Everything was amazing

10/10

Exceptional

05 Apr 2026

Laith

Great experience, amazing service, clean and the food was delicious.

10/10

Exceptional

05 Apr 2026

Peter

Spacious room and bathroom with great toiletry products.
Only downside was the location with no restaurants nearby.
The service at the hotel restaurant was poor and yet they still expected a tip!

Partner

2/10

Poor

04 Apr 2026

Ali

The Ac was not working and after they fixed make noise all night me and my family we not sleeping good at all plus the floor was very dirty very bad experience

Family_with_children

10/10

Exceptional

03 Apr 2026

Martin

Great place to stay great service

10/10

Exceptional

02 Apr 2026

Makentosh

.

Partner

10/10

Exceptional

31 Mar 2026

Jose antonio

View To the Mountain

10/10

Exceptional

31 Mar 2026

Cecilia

Friendly staff that is willing to help. Great amenities and services.

Family_with_children

10/10

Exceptional

24 Mar 2026

DIANA

Customer service was good. Room was a bit dirty, but nothing that would make me leave.

10/10

Exceptional

23 Mar 2026

Evellin P

Cleam room , good service,

10/10

Exceptional

22 Mar 2026

Jorge

Great!

Partner

6/10

Pleasant

20 Mar 2026

Jesus

I have to give it only a 3 star. We’ve been staying here 5 times and each time quality goes down. We had AC issues in our room; restaurant food not up to par. Also hotel decided to go straight Pepsi products. Still a great choice in area.

Leisure Family

10/10

Exceptional

18 Mar 2026

Eliel

Perfect

10/10

Exceptional

15 Mar 2026

Javier

Clean

8/10

Excellent

14 Mar 2026

Rogelio

Outdoor pool

10/10

Exceptional

08 Mar 2026

Marijose

Me encantó el servicio. Todo maravilloso

10/10

Exceptional

05 Mar 2026

Richard

Excellent place

Friends_and_family Friends

10/10

Exceptional

02 Mar 2026

JAIME

very clean and fancy, would definitely comeback here again. i would suggest for them to offer coffee to all guest, for coffee lovers.

Family

10/10

Exceptional

24 Feb 2026

Eleazar Wenceslao

All good

6/10

Pleasant

22 Feb 2026

JAIME JOSE

The facilities are excellent and the hotel is truly beautiful. The property is very well maintained and visually impressive.

However, there is a significant issue: the hotel does not accept U.S. dollars. As an international traveler, this was quite inconvenient. During breakfast, I only had $50 and $100 bills and no local currency, so I was unable to leave a tip. After that, the servers’ attitude noticeably changed and the service became less attentive.

There was another situation that was even more disappointing. On one occasion, my wife stayed at the hotel while I stepped out for work. She did not have the credit card with her at that moment and attempted to order room service. They refused to accept U.S. dollars and also refused to charge the order to the room for payment upon my return. As a result, I had to send her money through Uber just so she could pay. The lack of flexibility and understanding in that situation felt unnecessarily cold and unaccommodating.

Additionally, the front desk staff came across as somewhat rigid and not particularly welcoming.

Overall, the hotel has great potential, but guest service, flexibility, and a more accommodating approach toward international travelers would greatly improve the experience.

Partner

8/10

Excellent

19 Feb 2026

Claudia

Good

Family_with_children

10/10

Exceptional

19 Feb 2026

AGUSTIN

Este hotel es el mejor hotel considerando costo/beneficio y su ubicación. El restaurante, en cuanto al servicio, mejoró notablemente en atención y rapidez comparado a mi última visita. Todavía puede mejorar, pero sin duda, es mucho mejor que las últimas veces.

Leisure Self

10/10

Exceptional

18 Feb 2026

Gabriel

Wonderful hotel! Clean, spacious and beautiful views of the city!

10/10

Exceptional

17 Feb 2026

Richard

Ok

10/10

Exceptional

17 Feb 2026

Anthony

Great hotel! I would definitely recommend

Friends

10/10

Exceptional

17 Feb 2026

Temis

Great hotel!

8/10

Excellent

15 Feb 2026

eteach

No doubt, the hotel itself is good. The check-in process was smooth, and the staff were generally polite and professional. However, my experience regarding the complimentary breakfast and free airport shuttle, as clearly stated on the Expedia platform, was very disappointing.

When I went to the hotel restaurant for my complimentary breakfast, I was told that I was not entitled to it. This was very surprising and embarrassing. I was required to pay 800 Mexican pesos before I was allowed to eat. This situation made me feel uncomfortable and poorly treated.

In addition, the free airport shuttle that was advertised was not provided, and I had to pay for an Uber to the airport myself. This was unexpected and unfair.

I sincerely hope that either Expedia or the hotel will review this situation and provide a refund or appropriate compensation, as this was not the experience that was promised. Overall, it was a very sad and disappointing experience despite the hotel’s good facilities.

10/10

Exceptional

15 Feb 2026

Sandra

El hotel está súper limpio y su ubicación está muy accesible para diferentes puntos de la ciudad. Todo el personal muy amable y servicial.
Sin dudar regresamos y lo recomiendo 100%

10/10

Exceptional

13 Feb 2026

Sheyla

Todo muy limpio personal muy amable buen lugar para hospedarse

Leisure Family_with_children

10/10

Exceptional

10 Feb 2026

Jonathan

Excellent, just 1 thing that I observed,

10/10

Exceptional

09 Feb 2026

Diego

Very nice hotel, location, food, Staff, price….

10/10

Exceptional

08 Feb 2026

Guillermo

Excelente hotel

Business_and_leisure Family

10/10

Exceptional

03 Feb 2026

kachong

Clean, modern hotel. And the staff were nice and respectful.

Friends_and_family Family

10/10

Exceptional

21 Jan 2026

Rosalind

Our server in the breakfast area Amri was excellent!!
And Lupita did an excellent job cleaning our room daily❤️✅

Business Family

10/10

Exceptional

21 Jan 2026

Sergio

Very beautiful hotel. The restaurant had fabulous food. The room is very clean. Close by to everything. All staff members very professional

Partner

10/10

Exceptional

10 Jan 2026

Dustin

Omar at the reception was great! Friendly and English was better than mine.

10/10

Exceptional

06 Jan 2026

Edgar

Cleanest rooms good location to Macroplaza and San Pedro great service and good parking

Leisure Partner

10/10

Exceptional

05 Jan 2026

JORGE

good place

Business Friends

10/10

Exceptional

04 Jan 2026

Jesus

Nice rooms very comfortable beds I love everything about them! The staff at this hotel was amazing they always there to help us out and took time to explain everything to us. They have everything real clean and smelling great! I will make this hotel our first choice for us when traveling to Monterey NL Mexico they have amazing restaurants and sights to see by the pool and the restaurant. Location was at a perfect spot walking distance to town and food. I will tell all my friends and family about them if they ever go to Monterey NL Mexico.

Friends_and_family Family

8/10

Excellent

03 Jan 2026

Michael

Rooms were clean, the staff were very courteous but room service could not provide satisfactory service, there was always something missing from our orders.

Leisure Family

8/10

Excellent

02 Jan 2026

Valeria

Everything was great, staff and installations. Coffee provided in the room was little and lack luster.

Leisure Self

10/10

Exceptional

28 Dec 2025

Jesus

Was very nice and quiet room were big and had nice views.

10/10

Exceptional

25 Dec 2025

Sergio

Room was perfect! The shower was so pleasant, enjoyed it every morning!

The breakfast bufet excelled my expectations, a great variety of mexican and international options, butbtge highlight of it was the \"cafe de olla\" a mexican variation of cofee.

The staff, very friendly and always trying to please us . Would I stay again? Withoutba doubt!!!

4/10

Poor

24 Dec 2025

Sylvia

Valet 😁 front desk 👎

Leisure Family