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Grand Fiesta Americana Monterrey Valle

Monterrey · Mexico

Av. Lazaro Cardenas 2424View location

9.6/10Excellent1,002 Reviews
Cleanliness9.6/109.6
Service9.6/109.6
Comfort9.4/109.4
Condition9.4/109.4
Amenities9.2/109.2
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  • Business hotels
  • Hotels with charm
  • Sustainability certification
  • Luxury collection

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Grand Fiesta Americana Monterrey Valle

In the vibrant city of Monterrey, there is now a hotel unequaled for its luxury, innovation and design. Grand Fiesta Americana Monterrey Valle will transport you to a world of comfort with its spectacular architecture, sophistication and premium amenities.

Wake up to the city's amazing landscapes through the expansive window offered by most every room in the hotel. Delight your palate with contemporary elegant cuisine. Everything you need for an exceptional stay is here. You'll appreciate the Grand's distinction with its subtle personalized service and unmatched hospitality.

A memorable stay awaits you in its 180 rooms, restaurant, lounge, gym, business center and fully equipped meeting and event rooms. Check-in is 3pm. Check-out is noon. We suggest you use our express checkout service. Wake up to the city's amazing landsc

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With a stay at Grand Fiesta Americana Monterrey Valle in San Pedro Garza García (Valle Oriente), you'll be within a 15-minute walk of Showcenter Complex and Plaza Fiesta San Agustin.

This luxury hotel is 2.7 mi (4.4 km) from Auditorium Pabellón M and 3.8 mi (6.2 km) from Monterrey Institute of Technology. Make yourself at home in one of the 180 air-conditioned rooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding.

Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in San Pedro Garza García?

This hotel has 3283 square feet (305 square meters) of space consisting of conference space and 3 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 1:00 PM
Minimum check-in age 18

Hotel policies

Parking height restrictions apply Green Key (Foundation for Environmental Education) Events/parties allowed LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 20 Pet max weight (per pet) in lb is 44 Only dogs are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available

Important information

  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • Parking height restrictions apply.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately USD 20 to 30 per person
    • Airport shuttle fee: USD 40 per vehicle (one-way, maximum occupancy 3)
    • Pet fee: USD 95 per pet, per day
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Metropolitan Center 0.3 km / 0.2 mi
Showcenter Complex 0.5 km / 0.3 mi
Fashion Drive 0.5 km / 0.3 mi
Plaza Fiesta San Agustin 0.9 km / 0.5 mi
Zambrano Hospital Hellion TecHealth 1.1 km / 0.7 mi
Plaza Comercial Distrito Armida 1.4 km / 0.8 mi
Los Angeles Hospital 1.4 km / 0.9 mi
KidZania Monterrey 2.2 km / 1.4 mi
Galerias Valle Oriente 2.4 km / 1.5 mi
Convex Exposition Center 2.5 km / 1.5 mi
Calzada del Valle 3.4 km / 2.1 mi
Paseo San Pedro 3.6 km / 2.2 mi
Basilica Parroquia La Purisima 3.7 km / 2.3 mi
Museo del Obispado 3.7 km / 2.3 mi
San Jose Hospital Medical Center 4.1 km / 2.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2015
  • Total number of rooms: 180
  • Number of floors (main building): 12
  • Single rooms: 106
  • Double rooms: 72
  • Accessible rooms: 2
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Bus/Train station
  • Airport
Show 55 more facilities & services
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-out
  • Mobile phone coverage
  • Wi-fi
  • Local and international calls
  • Transfer serviceExtra charge
  • Secure parking
  • Airport ShuttleExtra charge
  • Room service
  • Laundry service
  • LaunderetteExtra charge
  • Medical serviceExtra charge
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Lift access
  • Newspaper stand
  • Concierge
  • Gym
  • Newspapers
  • Golf desk
  • Luggage room
  • Clothes dryer
  • Bar
  • Restaurant
  • Non-smoking area
  • Banquet hall
  • Conference room
  • Meeting room
  • ProjectorExtra charge
  • Secretarial serviceExtra charge
  • Printer
  • PhotocopierExtra charge
  • Business centreExtra charge
  • Audio-visual equipment rental
  • FaxExtra charge
  • TV lounge
  • Spa treatments
  • Green Key (FEE)
  • Breakfast
  • Breakfast served to the table
  • Hot breakfast
  • Breakfast a la carte
  • Buffet lunch
  • Brunch
  • Breakfast and lunch
  • Non-smoking establishment
  • FitnessExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TWIN DELUXETWIN • DELUXETWN.DX

    Photos are not available for this room type.

    Grand Fiesta Americana Monterrey Valle

    TWIN DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX
    DOUBLE DELUXEPhoto unavailable1 photo

    Grand Fiesta Americana Monterrey Valle

    DOUBLE DELUXE

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 2 • Children: max. 2
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Room amenities

    • Bathroom: 1
    • Shower
    • Hairdryer
    • TV
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Central heating
    • Individually adjustable heating
    • Safe
    • Wi-fi
    • Wake-up service
    • Turndown service
    • Toiletries
    • Desk
    • Slippers
    • Satellite TV
    • Cable TV
    • Plug adaptor
    • Room size (sqm)
    • Smoke detector
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE TWO DOUBLE BEDSRoom • DELUXE TWO DOUBLE BEDS • 1 Bedroom • 36 m²ROO.2D-DX
    Room DELUXE TWO DOUBLE BEDSPhoto unavailable4 photos

    Grand Fiesta Americana Monterrey Valle

    Room DELUXE TWO DOUBLE BEDS

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    DELUXE TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2D-DX

    Room amenities

    • Bathroom: 1
    • Housekeeping
    • Plug adaptor
    • Cable TV
    • Smoke detector
    • Make-up mirror
    • Slippers
    • Desk
    • Toiletries
    • Turndown service
    • Wake-up service
    • Wi-fi
    • Satellite TV
    • Safe
    • Individually adjustable heating
    • Central heating
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Minibar
    • TV
    • Hairdryer
    • Shower

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    Grand Fiesta Americana Monterrey Valle

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVE KING BEDDOUBLE • EXECUTIVE KING BEDDBL.EJ-KG

    Photos are not available for this room type.

    Grand Fiesta Americana Monterrey Valle

    DOUBLE EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Grand Fiesta Americana Monterrey Valle

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Grand Fiesta Americana Monterrey Valle

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX-1

    Photos are not available for this room type.

    Grand Fiesta Americana Monterrey Valle

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Grand Fiesta Americana Monterrey Valle

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE MOUNTAIN VIEWRoom • DELUXE MOUNTAIN VIEW • 1 Bedroom • 36 m²ROO.DX-VN
    Room DELUXE MOUNTAIN VIEWPhoto unavailable4 photos

    Grand Fiesta Americana Monterrey Valle

    Room DELUXE MOUNTAIN VIEW

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    DELUXE MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX-VN

    Room amenities

    • Safe
    • Individually adjustable heating
    • Central heating
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Minibar
    • TV
    • Hairdryer
    • Shower
    • Bathroom: 1
    • Housekeeping
    • Wi-fi
    • Wake-up service
    • Turndown service
    • Toiletries
    • Desk
    • Slippers
    • Satellite TV
    • Cable TV
    • Plug adaptor
    • Smoke detector

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE DELUXEDOUBLE SINGLE USE • DELUXEDUS.DX

    Photos are not available for this room type.

    Grand Fiesta Americana Monterrey Valle

    DOUBLE SINGLE USE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE DELUXE KING BEDSINGLE • DELUXE KING BEDSGL.DX-KG

    Photos are not available for this room type.

    Grand Fiesta Americana Monterrey Valle

    SINGLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE MOUNTAIN VIEWDOUBLE • MOUNTAIN VIEWDBL.VN

    Photos are not available for this room type.

    Grand Fiesta Americana Monterrey Valle

    DOUBLE MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE KING BEDDouble or Twin • DELUXE KING BEDDBT.DX-KG

    Photos are not available for this room type.

    Grand Fiesta Americana Monterrey Valle

    Double or Twin DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE TWO DOUBLE BEDSDOUBLE • DELUXE TWO DOUBLE BEDS • 1 Bedroom • 36 m²DBL.2D-DX
    DOUBLE DELUXE TWO DOUBLE BEDSPhoto unavailable4 photos

    Grand Fiesta Americana Monterrey Valle

    DOUBLE DELUXE TWO DOUBLE BEDS

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-DX

    Room amenities

    • Housekeeping
    • Smoke detector
    • Plug adaptor
    • Cable TV
    • Satellite TV
    • Slippers
    • Desk
    • Toiletries
    • Alarm clock
    • Turndown service
    • Cot on demand
    • Wake-up service
    • Wi-fi
    • Disability-friendly bathroom
    • Safe
    • Individually adjustable heating
    • Central heating
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Minibar
    • Radio
    • TV
    • Hairdryer
    • Shower
    • Bathroom: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ

    Photos are not available for this room type.

    Grand Fiesta Americana Monterrey Valle

    DOUBLE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXEDouble or Twin • DELUXEDBT.DX

    Photos are not available for this room type.

    Grand Fiesta Americana Monterrey Valle

    Double or Twin DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Grand Fiesta Americana Monterrey Valle

9.6
Excellent
1,002 Reviews
Cleanliness
9.6 /10
Service
9.6 /10
Comfort
9.4 /10
Condition
9.4 /10
Amenities
9.2 /10
100 reviews shown
4/10
Poor
04 Aug 2026
javier
La habitación olia mucho a humedad el piso del baño muy resbaladizo, el clima hacía ruido más de lo normal.
Este hotel deberia tener mayor performance
6/10
Pleasant
26 Jul 2026
Jorge
AC was not working. Took a long time to switch rooms due to the staff trying to fix it instead.
10/10
Exceptional
20 Jul 2026
Tula
This hotel was excellent! Everyone was so nice and helpful. Rooms were big , clean. Beds were perfect.
Partner
10/10
Exceptional
04 Jul 2026
Maria
NA
Family_with_children
10/10
Exceptional
01 Jul 2026
Lee-Ann
Our stay was fantastic from start to finish. The rooms were comfortable and spotless, the views were incredible, and the location made it easy to explore the city. The staff were welcoming and helpful throughout our stay. We would happily stay here again—an easy 5 stars!
Family_with_children
10/10
Exceptional
30 Jun 2026
Jungwon
My family and I had an excellent experience at this hotel and truly enjoyed our stay.
Family_with_children
10/10
Exceptional
28 Jun 2026
fred
The location
10/10
Exceptional
23 Jun 2026
maria
Pepe is the best hostest
Partner
10/10
Exceptional
22 Jun 2026
Mariela
Everything was amazing.
Partner
10/10
Exceptional
22 Jun 2026
Rafael
All good. Great place to stay.
Friends_and_family Family
10/10
Exceptional
19 Jun 2026
Monica
Excellent service!!!
Family
10/10
Exceptional
14 Jun 2026
Stephen
Stayed at the Grand Fiesta Americana in Monterrey and walked away genuinely impressed. From check-in to checkout it was a top-notch experience.

The room was the real standout. Comfortable bed, quiet, plenty of space to spread out and relax after a long day. It had everything I needed and was kept spotless. The kind of room that makes you actually sleep well instead of counting down the hours till morning.

The staff matched it step for step. Friendly, attentive, and quick to help without being pushy about it. You could tell they take pride in the place and in looking after their guests. Every interaction felt warm and professional.

No complaints at all on this trip, which is rare for me. The whole stay just worked the way it's supposed to. Great location, solid comfort, and people who clearly know how to run a hotel.

Would happily stay here again next time I'm in Monterrey, and I'd recommend it to anyone heading that way. Worth every peso.
Family
8/10
Excellent
14 Jun 2026
Renny
Muy ejecutivo excelente atención y limpieza
10/10
Exceptional
13 Jun 2026
Shanqiao
Room is big and clean.
Very comfortable for the bed.
Self
10/10
Exceptional
11 Jun 2026
Robyn
Beautiful upscale hotel within walking distance to very good restaurants. The staff was extremely helpful - I am eternally grateful! Great place to stay for visiting the Canada vfs office.
Partner
10/10
Exceptional
10 Jun 2026
Samantha
The staff was super attentive and the hotel was a pleasant stay. Also, thank you Homer for being so kind!
Business
2/10
Poor
07 Jun 2026
Sofia
The room was dirty and had glass marks everywhere, it was dusty and I’m sure the carpet wasn’t even vacuumed.
The bathroom door didn’t close, and there was maintence equipment laying around there. The excuse of wall between the bedroom and bathroom is laughable, what a cheap idea of not using space. Overall this is one of the worst hotels I’ve been to… but being a Thompson hotel, I’m hardly surprised since I had a similar experience in another one of their hotels. Learned my lesson, no Thompson hotel ever again.
Partner
10/10
Exceptional
21 May 2026
Eduardo
Todo excelente. La atención espectacular.
Friends_and_family Friends
10/10
Exceptional
11 May 2026
Juan Carlos
Good service.
10/10
Exceptional
25 Apr 2026
Rodolfo Leon
Exelente atencion sobre yodo el personal que te recibe tu carro y te ayuda con tus maleta como Jacobo
10/10
Exceptional
24 Apr 2026
Rodolfo Leon
Exelente atencion del personal
6/10
Pleasant
21 Apr 2026
Brenda
The staff was excellent but the amenities, room service and overall hotel was not up to par for a 4+ star hotel.
Family_with_children
10/10
Exceptional
17 Apr 2026
Fabian
Great place, restaurant has amazing food and the staff is very helpful
Self
4/10
Poor
12 Apr 2026
Heladio
Clean room
Friends
10/10
Exceptional
20 Mar 2026
gerardo jose cantu
Beautiful hotel with good location. Restaurant food is very good.
Friends
10/10
Exceptional
14 Mar 2026
Jose
very clean and staff were great.
Partner
10/10
Exceptional
26 Feb 2026
Armando
Friendly staff
Partner
10/10
Exceptional
24 Feb 2026
Hector
Good room
10/10
Exceptional
21 Feb 2026
Elizabeth
The room had comfy bed/ pillows. Very nice property.
Family
10/10
Exceptional
16 Feb 2026
Jorge S
It was okay
Leisure Family
10/10
Exceptional
11 Feb 2026
Francisco
Clean room, courteous staff, great gym.

Every morning, they offer you when you are leaving the hotel, water and coffe, they also bring your car from the garage.

I am returnig to this hotel next month, and every month for the rest of this year.
Business Self
10/10
Exceptional
09 Feb 2026
Homero
Clean room, amenities, soft beds- all was excellent.
Leisure Family
10/10
Exceptional
23 Jan 2026
Alfonso
Everything Ok
Leisure Family
10/10
Exceptional
12 Jan 2026
MARCO JOEL
Muy bien ubicado y cómodo. Excelente servicio
10/10
Exceptional
28 Dec 2025
Seth
The staff was very accommodating and the restaurants in the hotel had great food!
10/10
Exceptional
28 Dec 2025
JOSE
Very good service, clean room and comfortable, great view to mountain.
Partner
10/10
Exceptional
27 Dec 2025
Cecilia
Everything was simply perfect, thank you
Self
8/10
Excellent
25 Dec 2025
Jose
Spa needs tlc
10/10
Exceptional
23 Dec 2025
Miriam
Clean room, the staff was very friendly and helpful!
Business Family
8/10
Excellent
15 Dec 2025
Ricardo
Very clean room. The staff was very attentive to all my needs.
Business
10/10
Exceptional
11 Dec 2025
TERESA
Staff
Business
4/10
Poor
10 Dec 2025
MELISSA
Room was nice clean n all. But leak in bath sink when I informed them at the front desk that one of the sinks was leaking underneath cabinetry when used. Did not acknowledge any compensation. Then the next morning i informed them i had to extend stay gave me a cost of twice as much as i had paid thru the Expedia booking not very caring at all & very disappointed to their reaction.
Business Partner
10/10
Exceptional
07 Dec 2025
Seth
Great hotel!! Food was amazing, and it’s close to shopping mall and other great restaurants! Thank you!
Business Self
10/10
Exceptional
01 Dec 2025
Carlos
The room was one of the most comfortable rooms Ive ever stayed. Super clean, had lot of options around the hotel to eat or go shopping. Staff extremely friendly.
Leisure Self
10/10
Exceptional
24 Nov 2025
Daniel
Very good facility
10/10
Exceptional
16 Nov 2025
Israel
nice
Business
10/10
Exceptional
14 Nov 2025
Ricardo
The location is perfect; staff is always friendly and solves all my request. As a business traveler I look for hotels that have best comfortable beds. At least for me a good nights rest is very important in order to exercise early in the morning and be productive throughout the day.
This hotel has the beds and gym I'm looking for.
Business
10/10
Exceptional
24 Oct 2025
monica
The best spa!
Leisure Partner
10/10
Exceptional
22 Oct 2025
Enrique
Urge mejorar estacionamiento
Business Self
10/10
Exceptional
12 Oct 2025
Alexander
Everything was great. Staff was fast courteous.
Leisure Partner
10/10
Exceptional
11 Oct 2025
Nelly
Clean room
Friends_and_family Family
6/10
Pleasant
06 Oct 2025
Jorge
Primero habia un ruido en el teléfono que no se quitaba y nos cambiaron de habitación y la cama estaba hundida no había suficientes toallas ni aguas
Friends_and_family Family
10/10
Exceptional
05 Oct 2025
Raymundo
Clean Room Oustanding staff
10/10
Exceptional
05 Oct 2025
Alan
One thing I would add is a small microwave. Other than that it’s a great stay.
Leisure Partner
10/10
Exceptional
29 Sep 2025
Jacob
Great service, nice fitness room
Leisure Friends
10/10
Exceptional
22 Sep 2025
MANUEL

Excelente

Súper bonito hotel, bien ubicado y con café de cortesía en las mañanas.
Partner
4/10
Poor
22 Sep 2025
Eric
Es uno de mis favoritos cuándo visito MTY con mi mujer, pero esta vez el aire acondicionado de la 510 hace un ruido fuerte que no dejo dormir bien, además la cama estaba muy \"apachurrada\" esa vez...
Partner
10/10
Exceptional
18 Sep 2025
Gustavo
Was very wonderful
Business Partner
10/10
Exceptional
10 Sep 2025
Donald
Hotel and staff were grate!
10/10
Exceptional
02 Sep 2025
Eduardo

INCREIBLE STAFF

Amazing weekend..ee really enjiy the stance in your hotel. Just the beds are not comfortable please fix this. Thanks for all the front desk and the staff .was increible.
Partner
10/10
Exceptional
31 Aug 2025
Neh
My stay was absolutely amazing. The staff was consistently gracious, accommodating, professional and very present whether I needed guidance. They never ceased to go beyond the call of duty. I cannot wait to return.
Business Self
10/10
Exceptional
29 Aug 2025
Gilberto
Me quedaría otra vez, súper recomendado
Leisure Partner
10/10
Exceptional
17 Aug 2025
Carlos
Clean, modern, good service, good food
6/10
Pleasant
13 Aug 2025
Alexandra
I’m sorry to say this but being honest, this is the worst Fiesta Americana experience I’ve ever had. Ive stayed in Puebla, puerto Vallarta, Guadalajara, and Mexico City properties and this location had the worst service, amenities and over all quality. The layout of the building is strange. Tons of elevators that don’t go to all floors and no signage on which ones to take to get to the right floors. No pool. Mediocre service at front desk. We are platinum members and all we got were 2 lousy drink tickets for “house” drinks. The gym was crowded and scorching hot. Our room looked directly into a dilapidated construction site. The bathroom was clearly dated. The location in San Pedro Garza Garcia was very good but I will never be back. I would rather stay in Safi across the street.
Leisure Partner
8/10
Excellent
03 Aug 2025
Tania
The location is conveniently near main attractions such as restaurants and malls. However, the room lacked sufficient lighting, which made it difficult for me to do my makeup. Unfortunately, it was also raining, so even with the curtains open, there wasn't enough natural light in the room.

Upon our arrival, we were in a hurry and needed to take a quick shower. Unfortunately, the water pressure was low, and the water was cold. On the second day, someone came to clean the shower, and afterward, the water flow improved, which was much appreciated.
Leisure Partner
10/10
Exceptional
28 Jul 2025
Israel
Really loved this hotel. Very safe area. Loved the shops around it. Loved how safe it was to walk around at night. Hotel was nice clean and service was amazing. Will book a stay again in the future.
Business_and_leisure Family_with_children
10/10
Exceptional
20 Jul 2025
Hector
Great
Business_and_leisure Family
10/10
Exceptional
01 Jul 2025
yazmin
Nice place ro stay
Business Partner
10/10
Exceptional
30 Jun 2025
Alan
What can I say. San Pedro area is nice and this hotel goes along with location.
Leisure Self
10/10
Exceptional
27 Jun 2025
Minerva
Every thing was wonderful .is why I always choose this Hotel.
Leisure Self
10/10
Exceptional
23 Jun 2025
Arnoldo
Fantastic stay from the aesthetic and service. Will definitely be returning.
Business
10/10
Exceptional
22 Jun 2025
Sergio Arturo
Ubicación práctica
Business_and_leisure Partner
10/10
Exceptional
03 Jun 2025
Guillermina
Todo estuvo perfecto, todos muy amables
Friends_and_family Family
10/10
Exceptional
01 Jun 2025
Ricardo A
Air conditioning smells weird.
Self
10/10
Exceptional
14 May 2025
Maria
❤️
Business_and_leisure Family
10/10
Exceptional
20 Apr 2025
Laura

Excelente opción para hospedarse en Monterrey.

Excelente servicio de todo el equipo. Especialmente de Adrian, Alex y todo el equipo. Siempre es un placer regresar.
Business
10/10
Exceptional
02 Apr 2025
Ignacio
Nice property with dining options. Staff very professional. Walking distance from Metropolitan.
10/10
Exceptional
01 Apr 2025
yazmin
Enjoy the place
10/10
Exceptional
17 Mar 2025
Carlos
Great location , fantastic staff and beautiful rooms. highly recommend it!
Leisure Family
10/10
Exceptional
03 Mar 2025
Roberto
Amazing
Partner
6/10
Pleasant
24 Feb 2025
JUAN
Cuándo llegamos el olor en el baño, era muy fuerte, lo reportamos y nos cambiaron la habitación. Todo el lobby pasillos no tenía calefacción, no había forma fácil,de acceder a cual servicio el hotel ofrecía
Leisure Family
10/10
Exceptional
21 Feb 2025
Melissa
Encantados de quedarnos en el Grand Fiesta Americana. Super servicio siempre!
Leisure Family
10/10
Exceptional
16 Feb 2025
Mariella
Amazing stay!
Leisure Self
10/10
Exceptional
10 Feb 2025
Magaly
Muy buena atencion de todo el staff
Business_and_leisure Family
4/10
Poor
01 Feb 2025
Laura

Mala experiencia.

Las instalaciones del área de bar en dos días que estuvimos hospedados no logramos utilizarlas. Una de las razones “fue por evento” sin habilitar otra área y el segundo día porque en lugar de cerrar conforme a la hora pre establecida que son las 12:00 pm cerraron a las 10:00 pm.
Business
10/10
Exceptional
31 Jan 2025
JOSE LUIS
All person was pretty kind and the hotel is nice!
Business Family
8/10
Excellent
28 Jan 2025
Peter

It's good but it's not right

Nice stay but not perfect. Room
Missing some obvious things like teaspoons and sugar for the coffee. Minibar fridge not working. Very quiet and so bars etc were closed which was a bit disappointing.
Business
8/10
Excellent
25 Jan 2025
Guillermo

Almost Perfect, but Cleaning Needs Improvement


Everything about our stay was great – the staff, location, and amenities were excellent. However, one area that needs significant improvement is the cleanliness of the rooms. The bathroom, fixtures, and overall cleaning lacked attention to detail. We noticed a lot of dust, small dirt, and trash in corners and under the bed, which made the room feel less inviting. A deep cleaning is definitely needed to match the otherwise excellent experience the hotel offers.
Friends_and_family Family
6/10
Pleasant
24 Jan 2025
Javier
People at the reception were not sure to do their job
Business Partner
10/10
Exceptional
12 Jan 2025
JOHNNY
Hotel muy bonito
Leisure Partner
10/10
Exceptional
04 Jan 2025
Jovanie
Wonderful installation in front of fashion drive lots many restaurant options.
10/10
Exceptional
04 Jan 2025
Laura
Todo estuvo excelente. Limpio, moderno, muy bonito, estupendas arenciones.
Leisure Family
10/10
Exceptional
20 Dec 2024
Maria Isabel
As always,
I Love it❤️🤩
Business_and_leisure
10/10
Exceptional
16 Dec 2024
Mario
best hotel in monterrey
Leisure Family
10/10
Exceptional
12 Dec 2024
ANED
The location is very nice and safe. Excellent service and great room
Leisure Partner
8/10
Excellent
08 Dec 2024
Alexandro
Great property and outstanding service.
Business
10/10
Exceptional
01 Dec 2024
Josue
Nice.
8/10
Excellent
25 Nov 2024
Edwin
Great location, we got complimentary drinks, & they had a friendly staff. The only down side is that we order room service, it took extremely long that we left the hotel, by the time we got back, what we ordered wasn’t inside/outside the room and still got charged for it
Leisure Friends
10/10
Exceptional
25 Nov 2024
Ana Elizabeth
El estacionamiento es muy confuso si es la primera vez que te hospedas. El hotel muy bonito, habitaciones cómodas y personal muy amable. El buffete delicioso. Gracias
Business_and_leisure Partner
10/10
Exceptional
23 Nov 2024
Rene
Rooms are spacious, comfortable beds, beautiful property. Hotel is pet friendly with an additional charge but they provide a pet bed and food bowls.
Valet and bell boys are very courteous, Area is nice and safe with lots of food options.
Overall we love this hotel, it was our second time staying here and would definitely be back.
Leisure Pet

Location & surroundings

Grand Fiesta Americana Monterrey Valle
Av. Lazaro Cardenas 2424, Monterrey, Mexico

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Grand Fiesta Americana Monterrey Valle

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