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iStay Hotel Monterrey Historico

Monterrey · Mexico

Jose Ma. Morelos y Pavon #191View location

7.6/10Very good1,313 Reviews
Cleanliness7.6/107.6
Service8.0/108.0
Comfort7.8/107.8
Condition6.8/106.8
Amenities7.6/107.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About iStay Hotel Monterrey Historico

This hotel is situated in city centre of Monterrey. It enjoys close proximity to a wide range of attractions in the area. A host of shopping, dining and entertainment opportunities can also be found nearby.

An art museum is located just around the corner, showcasing the rich cultural and artistic heritage of the area. The hotel is located just a 30 minutes' driving distance away from Mariano Escobedo International Airport. The Cintermex exhibition centre is just 2 km away.

Links to the public transport network can be found nearby. This modern hotel comprises spacious, tastefully-designed guest rooms. Conference rooms, restaurants and a bar can be found onsite, for guests' convenience.

Read more about this hotelShow less

With a stay at iStay Hotel Monterrey Histórico, you'll be centrally located in Monterrey, within a 5-minute drive of Santa Lucia Riverwalk and Macroplaza. This hotel is 2.3 mi (3.8 km) from Fundidora Park and 2.8 mi (4.4 km) from Arena Monterrey.

Make yourself at home in one of the 191 air-conditioned rooms featuring LED televisions. Complimentary wired and wireless internet access is available. Bathrooms with shower/tub combinations are provided. Conveniences include safes, and housekeeping is provided daily. Featured amenities include a business center, express check-out, and dry cleaning/laundry services.

Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Professional property host/manager Pets not allowed

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Service fee: MXN 25 per accommodation, per night

    We have included all charges provided to us by the property.

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a carbon monoxide detector and window guards
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately MXN 229 for adults and MXN 129 for children

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Escenario GNP Seguros 0.3 km / 0.2 mi
Liverpool 0.3 km / 0.2 mi
Auditorium Pabellón M 0.4 km / 0.2 mi
Plaza Mexico 0.4 km / 0.2 mi
Basilica Parroquia La Purisima 0.7 km / 0.4 mi
Monterrey Metropolitan Museum 0.7 km / 0.4 mi
Faro de Comercio 0.8 km / 0.5 mi
Casino Monterrey 0.8 km / 0.5 mi
Metropolitan Cathedral of Our Lady of Monterrey 0.8 km / 0.5 mi
Museo de Arte Contemporáneo 0.9 km / 0.5 mi
Palacio Municipal 0.9 km / 0.5 mi
Fuente de la Vida o Neptuno 0.9 km / 0.5 mi
Macroplaza 0.9 km / 0.6 mi
Capilla de los Dulces Nombres 1 km / 0.6 mi
Alameda 1.1 km / 0.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2011
  • Total number of rooms: 390
  • Number of floors (main building): 9
  • Annexe (s): 1
  • Number of floors (annexe): 17
  • Single rooms: 62
  • Double rooms: 325
  • Suites: 2
  • Accessible rooms: 1
  • hotel
  • American Express
  • MasterCard
Show 56 more facilities & services
  • Visa
  • Nearest Bus / Metro Stop
  • Airport
  • Harbour
  • Golf course
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fiExtra charge
  • Room service
  • Laundry service
  • Medical service
  • Multilingual staff
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • ShopExtra charge
  • Terrace
  • Bicycle storage
  • Sun terrace
  • Gym
  • Luggage room
  • Clothes dryer
  • Café
  • Bar
  • Restaurant
  • Non-smoking area
  • Smoking area
  • Highchairs
  • Banquet hall
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • Business centre
  • Outdoor freshwater pool: 1
  • Sun loungers
  • Parasols
  • Pub
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Buffet lunch
  • À la carte lunch
  • Set menu lunch
  • Buffet dinner
  • À la carte dinner
  • Set menu dinner
  • Special dietary options
  • Non-smoking establishment
  • FitnessExtra charge
  • Tennis
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

AI

All Inclusive

Meals and selected drinks/services may be included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    iStay Hotel Monterrey Historico

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE ONE BEDDOUBLE • DELUXE ONE BED • 1 Bedroom • 22 m²DBL.1B-DX
    DOUBLE DELUXE ONE BEDPhoto unavailable2 photos

    iStay Hotel Monterrey Historico

    DOUBLE DELUXE ONE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.1B-DX

    Room amenities

    • Internet access
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    iStay Hotel Monterrey Historico

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    iStay Hotel Monterrey Historico

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    iStay Hotel Monterrey Historico

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D-1

    Photos are not available for this room type.

    iStay Hotel Monterrey Historico

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    iStay Hotel Monterrey Historico

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE TWO DOUBLE BEDSDOUBLE • DELUXE TWO DOUBLE BEDS • 1 Bedroom • 22 m²DBL.2D-DX
    DOUBLE DELUXE TWO DOUBLE BEDSPhoto unavailable2 photos

    iStay Hotel Monterrey Historico

    DOUBLE DELUXE TWO DOUBLE BEDS

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 2–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-DX

    Room amenities

    • Extra beds on demand
    • Cot on demand
    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU

    Photos are not available for this room type.

    iStay Hotel Monterrey Historico

    DOUBLE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SUPERIOR WITH DOUBLE BEDQUADRUPLE • SUPERIOR WITH DOUBLE BEDQUA.DB-SU

    Photos are not available for this room type.

    iStay Hotel Monterrey Historico

    QUADRUPLE SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SUPERIORQUADRUPLE • SUPERIORQUA.SU

    Photos are not available for this room type.

    iStay Hotel Monterrey Historico

    QUADRUPLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    iStay Hotel Monterrey Historico

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR TWO DOUBLE BEDSDOUBLE • SUPERIOR TWO DOUBLE BEDSDBL.2D-SU

    Photos are not available for this room type.

    iStay Hotel Monterrey Historico

    DOUBLE SUPERIOR TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    iStay Hotel Monterrey Historico

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    iStay Hotel Monterrey Historico

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDS • 1 Bedroom • 22 m²DBL.2D
    DOUBLE TWO DOUBLE BEDSPhoto unavailable2 photos

    iStay Hotel Monterrey Historico

    DOUBLE TWO DOUBLE BEDS

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 2–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE DELUXESINGLE • DELUXESGL.DX

    Photos are not available for this room type.

    iStay Hotel Monterrey Historico

    SINGLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    iStay Hotel Monterrey Historico

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    iStay Hotel Monterrey Historico

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH DOUBLE BEDDOUBLE • WITH DOUBLE BED • 1 Bedroom • 22 m²DBL.DB
    DOUBLE WITH DOUBLE BEDPhoto unavailable2 photos

    iStay Hotel Monterrey Historico

    DOUBLE WITH DOUBLE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB

    Room amenities

    • Internet access
    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    iStay Hotel Monterrey Historico

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    iStay Hotel Monterrey Historico

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about iStay Hotel Monterrey Historico

7.6
Very good
1,313 Reviews
Cleanliness
7.6 /10
Service
8.0 /10
Comfort
7.8 /10
Condition
6.8 /10
Amenities
7.6 /10
100 reviews shown
4/10
Poor
10 Jul 2026
Amelia
El personal súper amable y la ubicación increíble, pero la propiedad es muy vieja y cero mantenimiento, el desayuno muy bien
Partner
8/10
Excellent
25 Jun 2026
Dinesh
Very functional. Don't expect the extras. But bed and shower are perfect.
Friends_and_family Friends
6/10
Pleasant
25 Jun 2026
GUILLERMO
The lobby staff are not so kind. Food court is fine. The housekeeping needs improvement. One of the two elevators was out of service. Long and slow check-in process
Self
6/10
Pleasant
25 Jun 2026
Guadalupe
The hotel was close to restaurants, stores and tourist areas.
But, the main elevator broke next day of arriving to the hotel and everybody had to use the stairs, this is not a good experience
Partner
8/10
Excellent
21 Jun 2026
Ramiro
Buen hotel, buen servicio. Tomando en cuenta de que esta en el centro de la cudad y muy muy cercas del Escenario GNP vale completamente la pena.
Friends_and_family Friends
2/10
Poor
17 Jun 2026
Gladys
The room was dirty, the ceiling lights had no covers, our shower head was broken and we had no water. The property only has 1 elevator that is malfunctioning. It’s always super packed with men workers …definitely not choosing this property ever again
Family
2/10
Poor
08 Jun 2026
Rodolfo
STAY AWAY!!!!! It is a cockroach infested (human and insect) bldg! The \"clean towels\" were still stained. (Chk your bed sheets) The pool was nasty. Elevator didnt work. The other one was \"out of order\". Full of \"ppl\" that clearly were not staying there. Did I mention the cockroaches?!?!
Partner
2/10
Poor
27 May 2026
Noe
You get what you paid for. Location is good but the hotel is old. No AC and main elevator was not working. Took service elevator which took forever
Family_with_children
10/10
Exceptional
25 May 2026
Luis
Such a nice place to stay at , has everything needed
Friends
10/10
Exceptional
24 May 2026
Ana Patricia
La habitación estaba limpia y en buenas condiciones. El desayuno buffet no es el mejor (le falta un poco más de variedad) pero está acorde al precio. El único detalle con el hotel es que solo un elevador funciona, y es insuficiente para la cantidad de huéspedes.
Friends_and_family Family
10/10
Exceptional
24 May 2026
Alberto
Buena atención
Friends
10/10
Exceptional
23 May 2026
Cristian
Todo sin excepciones
4/10
Poor
27 Apr 2026
Rogelio
No. Lousy buffet
Partner
10/10
Exceptional
06 Apr 2026
Jorge emilio
Yes
Friends_and_family Family
8/10
Excellent
05 Apr 2026
Gabriel
Clean room, properly hallway are dirty and very old.
Friends_and_family Friends
6/10
Pleasant
04 Apr 2026
Juan Luis
Buen buffet no es tan variado pero está bien
6/10
Pleasant
29 Mar 2026
Carlos
El lugar cumple con su conetudo orecio accesible ubicacikn centrica facil tomar uber. Pero si ya esta wn malas condiciones solo 1 elevador funcionando muy dificil subirby bajar las escaleras no estan accesibles . El personal suuuper amable. Cuenta con un estacionamiento a un lado que es publico. Cortesia del hotel.
Friends_and_family Family
10/10
Exceptional
23 Mar 2026
Héctor Manuel
no la usamos
Friends_and_family Family
10/10
Exceptional
22 Mar 2026
EriKa
encuesta en inglés
4/10
Poor
23 Jan 2026
Abraham
Había cucharachas en mi habitación
Business Self
8/10
Excellent
15 Jan 2026
Peyton
Friendly staff , clean, and i like the fact the restaurant is right downstairs. The only down side is the elevator is too small and is allways saturated. I constantly rather use the stairs wich end up beeb faster. But i like the place and the location
Business_and_leisure Self
2/10
Poor
07 Dec 2025
hector
\"In all my experience, I had never been in a hotel that was infested with cockroaches. They moved us to a different room twice, and the problem persisted. The elevators were out of order, and the hotel lobby was very dirty.\"
Friends_and_family Family
10/10
Exceptional
14 Nov 2025
Juan
No hot
10/10
Exceptional
09 Nov 2025
Cuauhtémoc
Alll good
Partner
6/10
Pleasant
27 Sep 2025
Carmen
El hotel se veía mejor en las fotos. Está muy deteriorado. El aire acondicionado no se podía regular. El elevador no llegaba a mi piso así que había que usar el de servicios. El teléfono no se escuchaba bien, el escusado estaba tapado y la alfombra vieja y manchada olía a humedad
Self
10/10
Exceptional
21 Sep 2025
Ramiro Reyes
Evrythig was perfect
Leisure Self
6/10
Pleasant
27 Aug 2025
Brian
Nice hotel and rooms but only one elevator. I have yet to be able to use it and am constantly walking up and down several flight of stairs because of the long wait for the elevator. The “service elevator” we are directed to use is also out of order…
Business Self
8/10
Excellent
19 Aug 2025
Moyses
Location a staff was good but the AC in the Room wasn’t cool enough on my point of view. Other than that all good? 9 out of 10
Leisure Family_with_children
8/10
Excellent
28 Jul 2025
Guillermo
Convenient if you have business around the zone... If you want to use it only for sleeping, it works
Family
2/10
Poor
27 Jul 2025
Eduardo
Elevator was out of service. Plumbing issues.
10/10
Exceptional
23 Jul 2025
Claudia
Exelent property
8/10
Excellent
22 Jul 2025
Norma
I felt very safe and comfortable and area outside the hotel was very secured and felt comfortable walking around and everything was in close proximity. I didn't like that the main elevator was always out of service and had to use the service elevator.
Leisure Family
2/10
Poor
21 Jul 2025
Adriana
Terribal customer service, after having reservation 2 weeks ahead of time, and confirming 2 times my reservations asking both time if pool was open (which was our reason for making the trip) No one told me it was not open, EVEN after I ASKED at arrival and checking in. THe receptionist told me pool was on level 2 and still did not tell me it was closed. after arriving on level 2 being in swim suit the JANITOR was the one that told me the pool was closed, I immediately went to reception asked for a manager and she told me how could she help me i told her pool was closed and no one told me and she said yea pool is closed. I said ok i would lie to cancel my stay she said ok and never offered an apology or try to resolve the issue in another way. She did not say a word no one did.
Friends_and_family Family
4/10
Poor
22 Jun 2025
Edna
No me respetaron la tarifa que marcaba el total
Nos cobraron mas impuestos
El elevador nunca funciona, las instalaciones muy viejas
Ruido toda la noche como si arrastraran muebles pero es el elevador
Reporte una fuga de agua y no la arreglaron
Todo el dia tirando agua y el ruido
Pesimo esta vez creo que voy a ver mas opciones la proxima vez que venga a MTY
Leisure Partner
10/10
Exceptional
20 Apr 2025
Diana
Excellent over all
8/10
Excellent
19 Apr 2025
Diana
Well located but the hotel is old and needs upkeeping
6/10
Pleasant
13 Apr 2025
Lorena Nataly
Instalaciónes viejas
Camas comodas
Area esterior insegura
Leisure
6/10
Pleasant
11 Apr 2025
Mariana
“The hotel is very well located — I went to a festival. The breakfast was very good, but the rooms do need some upgrades. They were only partially clean, like they need a deep cleaning, and the internet never worked.”
Leisure Family
4/10
Poor
10 Apr 2025
Enna
Lobby always occupied by persons not registered in the hotel. The elevator was not working, and you have to use the stairs with your luggage. The staff was not friendly. I will not be coming back.
Leisure Friends
10/10
Exceptional
06 Apr 2025
Julienne
The staff are nice. They also gave us 2 connecting rooms even when we had 2 different reservations. The food in the restaurant is also good.
Leisure Friends
8/10
Excellent
30 Mar 2025
Katia Eglaed
El hotel esta bien, buena ubicación, lo unico es que 1 de los 2 elevadores no funciona es una chinga bajar y subir las maletas al llegar. Fuera de ahi todo bn. La alberca es pequeña
Partner
6/10
Pleasant
24 Mar 2025
Javier
Tener sólo un elevador funcionando es muy complicado y lento
Business_and_leisure Family
4/10
Poor
16 Mar 2025
Hector
Staff was great, but one small elevator working for 17 floors that takes only 4 people. Buttons on certain floors didn't work to catch the elevator.
Leisure Family_with_children
4/10
Poor
05 Mar 2025
Ernesto

Decepcionante

1 elevador para 17 pisos. Wifi débil. Desayuno muy mejorable (y muy caro).
Business
10/10
Exceptional
26 Feb 2025
EriKa
Siempre es un placer quedarme en este hotel por su ubicación, atención e instancia.
Self
10/10
Exceptional
25 Feb 2025
Verified traveler

Todo bien

Todo bien.
Business
4/10
Poor
14 Feb 2025
Verified traveler

wouldn't come back

Place feels overcrowded like there's too many people in the rooms. The day I arrived there were people laying down and sitting in the hallways like bums. During my entire stay there was only 1 elevator in service for a 17 floor hotel. To get on the elevator you had to stand around for 5-10 minutes and hope there was room to get on it. Lastly, the place has a bad musty smell, especially on some floors.
Self
6/10
Pleasant
10 Feb 2025
Ivan
La ubicación es privilegiada, pero las instalaciones requieren actualizacion, olía a humedad. El personal fue excelente, atento y extremadamente amable. Si me volvería a quedar ahí por supuesto, pero se beneficiarían muchísimo con hacer algunas actualizaciones básicas
Leisure Partner
6/10
Pleasant
07 Feb 2025
Daniel
WiFi was terrible. Only worked on one device at a time and even then only about half the time at a very slow speed. Everything else was good but the WiFi really dampened the experience.
10/10
Exceptional
16 Jan 2025
Adam
Good
10/10
Exceptional
03 Jan 2025
Cristina

Excelente servicio

Excelente ubicación, lugares que visitar caminando y tiendas, limpieza en general y la tina excelente, ambiente en la alberca.
Friends_and_family Family
2/10
Poor
02 Jan 2025
francisco
That’s very old that need to renew everything
Family
10/10
Exceptional
01 Jan 2025
Claudia
Good place
Leisure Family
6/10
Pleasant
16 Dec 2024
Verified traveler
Cada vez peor pero para cuestiones de trabajo ahí la lleva
Business
6/10
Pleasant
24 Nov 2024
Edna
Todo bien solo que demoran en entregar habitaciones
Business_and_leisure
8/10
Excellent
21 Nov 2024
Manuel
Affordable stay in a very busy part of the city.
Leisure Family
10/10
Exceptional
11 Nov 2024
ADALBERTO
Good
Leisure Self
10/10
Exceptional
10 Nov 2024
Janeth lidia nayeli
Good
Leisure Family
6/10
Pleasant
10 Nov 2024
Norma Pat
Very small parking no able for trucks
Business_and_leisure Family
2/10
Poor
03 Nov 2024
Arantza Michelle

La peor experiencia

Ha sido la peor experiencia que he tenido. El aire acondicionado del hotel no funcionaba, hacia más calor adentro que en la calle, se sentía bochornoso dentro de la habitación, no nos solucionaron nada en recepcion, dijeron que ellos no podían hacer nada. El internet no funcionaba bien, era demasiado lento o no cargaba nada. La tina del baño no contaba con tapón para evitar que se fuera el agua y se llenará. También el agua salía por la regadera y abajo apesar que tú le movieras.
Friends_and_family Friends
8/10
Excellent
26 Oct 2024
ANDRES
Safe and Nice hotel and easy access to stores.
Leisure Self
8/10
Excellent
20 Oct 2024
Edna
Me he hospedado en este hotel muchas veces y el detalle del elevador es muy molesto a veces solo funciona uno o ninguno
Ademas esta ultima vez el pasillo olia mucho a humedad no se si las alfombras estan muy viejas
Otra cosa fue que me cobraron 25 pesos x concepto de limpieza en ninguna vez nos habían cobrado esto
Y se supone que eso esta incluido en el servicio
Leisure Partner
4/10
Poor
24 Sep 2024
Yare
Old building, one of the 2 elevators doesn't work, neither does the safe box in the room. The tub is being leaking all day and night and the sheets smell to somenthing else but clean. There a hundreds (loterally) of food options in the area, as well as many stores for everytjing you could imagine.
On the other side, the restaurant is super clean and has a wide variety, as well as a friendly staff.
One last thing, the wifi doesn't work propperly and gets intermittent
Business Self
4/10
Poor
11 Sep 2024
Jorge Eduardo
El elevador no funciona. El cuarto bien, pero el edificio estaba muy sucio.
Business_and_leisure Family
2/10
Poor
25 Aug 2024
Jennie
The person working at nidnight shift Maria was very unprofessional and wasn't kind, she never studied hospitality and tourism, she gave me a room with a dirty head shower it had mold all over I took a picture and showed it to her and changedc ne tio another

The price is bot worth the roon
Leisure Self
2/10
Poor
25 Aug 2024
Isaac
Elevador indisponible, alfombras sucias y malolientes, aire acondicionado expedía olores a humedad, personal de mantenimiento lento, recepcionistas nada serviciales
Leisure Family
6/10
Pleasant
21 Aug 2024
David

Average hotel

Only one elevator was working and had to take the stairs each time.
8/10
Excellent
21 Aug 2024
Jose
Very centric hotel, not old but could use a remodel. Close to malls, entertainment, and transportation. The experience in general was good, excellent service from the staff.

At night it gets kinda unsafe outside, all stores closed and low light conditions. Perhaps is due to ir being right in the middle of downtown and not much activity after hours.
Leisure Friends
4/10
Poor
11 Aug 2024
Valeria
There was only one elevator working, the WiFi wasn’t working properly, the tv wasn’t working either, we called maintenance about four times, only showed up once, said he would fix it but didn’t.
Leisure Family
8/10
Excellent
20 Jul 2024
Andrew
Elevator broken. Not functional,
Leisure
2/10
Poor
14 Jul 2024
Gustavo
It is very nasty, dirty, mold in isle carpets, only one elevator for all 15 floors (very long wait times) , staff said that corporate has been advised, but would not approve the repair for the other elevator. the beds are old and uncomfortable. Would never go back.
Leisure Family
6/10
Pleasant
10 Jul 2024
Eduardo
Internet wasn't working properly
2/10
Poor
29 Jun 2024
Rocio Ninett

Mal estado el edificio

Había cucarachas, el aire acondicionado no funcionaba bien, había un fuerte olor a humedad. Muy descuidadas las instalaciones, el elevador no funciona
En general pésimo
Friends_and_family Family
4/10
Poor
22 Jun 2024
Tonantzi
Excessive price for this hotel
However it was downtown & that helped with acces
Leisure Family_with_children
8/10
Excellent
16 Jun 2024
Edna
El unico detalle fueron los elevadores
No funcionaron y hay que bajar por las escaleras
Leisure Partner
2/10
Poor
10 Jun 2024
juan
Elevators not working only one working was the service elevator and toke more than 20 minutes just to get to our 11th floor.
Leisure Family_with_children
4/10
Poor
28 May 2024
Maria
The Elevator was broken. I have my mother in a wheelchair and only 1 elevator running. They would allow up to 8 people per elevator ride, even with the sign saying only 4 people per ride.
Leisure Family
4/10
Poor
27 May 2024
Hervey
Hotel definitely needs an upgrade. Only one elevator worked and it can only accommodate 4 people. Going up and down took forever. I ended up going down 11 floors through the stairs with luggage as it was taking very long. Hallways look terrible. Room was clean but AC wouldn’t cool down. Restroom had a leaking faucet and the shower had very cold water dripping from the ceiling through a thing line. I’m thinking maybe it was from the AC. Room felt really humid.
Business Partner
4/10
Poor
20 Apr 2024
YESSICA
Carpet was super nasty, Elevator was not working not safe,
Business Family
2/10
Poor
03 Apr 2024
Adriana
Ha sido una de las peores experiencias, el elevador no sirve bien , se traba, se cancela la selección de pisos y te hace dar muchas vueltas innecesarias.
Desde que llegamos se veía una mala limpieza del cuarto, había unos calcetines de los huéspedes anteriores debajo de la cama así como basura.
El segundo día no pusieron toallas cuando hablé para pedirlas tardaron más de 40 minutos en llevarlas (( y eso porque ya había bajado a recepción a pedirlas pero no me las quisieron dar ahi))
El tercer día se atoró la puerta del baño y una de las personas se quedó encerrada durante aproximadamente 30 minutos hasta que logramos abrirla y ya después llegó alguien de mantenimiento el cual reparó la chapa pero dejó todo el piso lleno de astillas.
Y justamente ese día no hicieron la limpieza del cuarto por lo cual se quedaron esas astillas en el piso todo el tiempo.
El cuarto día solo pusieron dos toallas (( éramos 3 huéspedes en la habitación)) y ni siquiera aspiraron bien
Al momento del check out no pude dejar la maleta en resguardo porque dijeron que ya estaba todo lleno, mi vuelo salia hasta las 8 y tuve que estar cargando la maleta todo el tiempo (jamás me había pasado esto en ningún hotel que había hospedado)
Leisure Family
10/10
Exceptional
01 Apr 2024
Verified traveler
Shopping was a few steps from the front dolor. Macro plaza a few blocks away, easy to make it a reunion place for anyone.
Leisure Self
4/10
Poor
29 Mar 2024
Esteban Aniceto
there was bad smells of humidity and floor was like not vaccummed :(
6/10
Pleasant
12 Mar 2024
Laura
The bathroom is small but clean. Our room at check in had a dirty night stand with what seemed to be spilled coffee or soda. It was still wet and sticky and carpet didn't seem to be vacuumed. Other than that, the bed was very comfortable and room quiet. Loved the free breakfast buffet and free parking.
Business_and_leisure
10/10
Exceptional
07 Feb 2024
Jesus
It is in the downtown area and easy to arrive there
Business Self
10/10
Exceptional
06 Feb 2024
Enrique
SAFE AND CLEAN HOTEL GREAT LOCATION.
Business_and_leisure Self
10/10
Exceptional
30 Jan 2024
Enrique
safe and clean plus good costumer service
6/10
Pleasant
18 Jan 2024
Ricardo
The hotel does not provide hand towels. No ironing table unless you ask for it. There is no breakfast included. The safe in the room didn't work and it took them a long time to fix it. On television they offer cable channels, but I was never able to access the cable channels.
Leisure Self
2/10
Poor
24 Dec 2023
Fernando
This hotel doesn’t follow its own rules, except when keeping your money. We had a security issue the first night with another guest across the hallway. They were having their party in the hallway and tried a couple of times to open our door. I had my son with me, and he was very scared. I tried contacting front desk but they would not pick up the phone. I had to call a friend in the city to call the main line to let them know. Eventually a security guard came up and spoke to the man in the hallway with his beers in full display- he was quite drunk. Instead of the security guard handling the situation, he knocks on my door to tell the other guest that it was me who called. After that, I didn’t feel safe being there with my son. I brought it up the next morning, and the front desk did not address the problem, suggest moving us to another room or anything. So I had to check out. This hotel is not family friendly, the staff is not interested in addressing your issues. I was very disappointed with the lack of help.
Leisure Family_with_children
10/10
Exceptional
20 Dec 2023
Rubi
Location
Leisure
4/10
Poor
23 Nov 2023
Damaris
There were cockroaches in the room
Business Partner
10/10
Exceptional
23 Nov 2023
israel
las fotos no corresponden a la realidad
Leisure Family
6/10
Pleasant
29 Oct 2023
Juan
Horrible wifi connection in my room, room 649. I wouldn't mind paying a few to access internet. Please, do not rely on hotel's wifi if you plan to work as you travel.
6/10
Pleasant
29 Oct 2023
Emilia
Bien
6/10
Pleasant
01 Aug 2026
Nallely
Tiene muy ubicación, buena atención.
Pero no funcionan las tv's.
Y en las regaderas hay problema para estabilizar el agua.
4/10
Poor
31 Jul 2026
Patricia
No se si me toco mala suerte, pero estaban arreglando un elevador, solo habia uno lo cual era terrible, se pusieorn a pintar la piscina entonces no pude usar un día la piscina. rente dos cuartos, uno de ellos no funcionaba el aire, lo arreglaron, el otro ya ni lo reporte pero no funcionaba el telefono de la habitación, el closet se le zafaba la manija..
8/10
Excellent
28 Jul 2026
Xiomara
Buena ubicación serca de barrio antiguo y de la Macroplaza
6/10
Pleasant
26 Jul 2026
Karla Alejandra
Esta muy viejo, tienen mal olor en los pasillos , su único restaurante esta sucio y la comida es terrible las únicas personas amables son el personal de limpieza y la persona de recepcióncion
8/10
Excellent
26 Jul 2026
Nereyda
Todo muy bien, personal muy atentos, lugar en excelente ubicacion, lo malo que nos tocaron ver unas cucarachas.
10/10
Exceptional
23 Jul 2026
Anya cecilia odette
Habitación limpia y cómoda
8/10
Excellent
22 Jul 2026
Nadia Fabiola
En general bien todo y tranquilo

Location & surroundings

iStay Hotel Monterrey Historico
Jose Ma. Morelos y Pavon #191, Monterrey, Mexico

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