Name: Best Western Plus Colon Monterrey
Address: Colon 1768 Col. Centro, 1768, Monterrey, 64000, MX

8/10

Excellent

14 Jun 2026

Luis

Room was actually pretty good. Unfortunately the safe didn’t work, no hair dryer and no fridge (which is advertised but the spot for it was empty).
They promptly fixed the safe and provided the hair dryer.

Staff were helpful and available. They just had trouble answering the phone though…

My phone worked but apparently did not ring. The restaurant told me they kept calling but it never rang.

The remote control of the TV did not work. They replaced it the next day but endured the first night with no TV access.

The onsite restaurant, La Cuchara, which I think is independently operated, was actually good and had Bohemia night every night with local older adults singing and dancing. Nothing crazy just good, decent fun. Food was ok and prices were reasonable.

All in all, some hiccups, but I would stay again due to convenience for me (close to where I usually go).

Family

8/10

Excellent

09 Jun 2026

Pedro

Excellent customer service provided by the staff. They are friendly and respectful and make you feel like you’re home.

Family_with_children

8/10

Excellent

06 Jun 2026

Jonathan Vale

Overall ..a good stay...we were there for 6 days .Clean rooms helpful staff..Great breakfasts...Older building but comfortable enough and close to most areas ... neighborhood a bit sketchy especially at night...We were advised not to go out after dark...Other than that...all good!

Partner

6/10

Pleasant

03 Jun 2026

Porfirio

The lobby was cold once you leave the lobby to go to your room the hotel is extremely hot like a sauna.

10/10

Exceptional

02 May 2026

Jorge

Excellent
Very nice people

4/10

Poor

10 Apr 2026

Connie

This hotel has a lot of old stuff inside the rooms, is not clean very well and it has a lot of issues around like the toilet was not working and the walls they were in some areas duty plus the bed are not having blanket, so you need to ask for them.
The parking is too small and they have events every week so you actually are in a situation where you need to fight for ice space.
We are not going to park here. It’s too much issues.

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Jesus

Excelente servicio y atención

2/10

Poor

31 Dec 2025

Silvia Leticia

The room look just clean but the bathroom smells pretty bad and had drain flyers

10/10

Exceptional

26 Dec 2025

Melissa

Rooms were very clean and staff were VERY helpful and friendly throughout our 4 day visit.

Leisure Family_with_children

10/10

Exceptional

20 Dec 2025

Alfredo

This place has great service! All of their staff were friendly. The amenities helped us a lot as we extended our stay. Being able to take the shuttle they offer, washing clothes, breakfast was good, and a/c / heater helped. Would recommend this place to others!

Family

10/10

Exceptional

19 Dec 2025

Melissa

La atención del hotel es excelente. Los puntos a mejorar serian la variedad del desayuno y que encontramos el refrigerador con olor a humedad.

Friends_and_family Family

6/10

Pleasant

07 Dec 2025

Cecilia

Is ok. But need better breakfast is horrible and need upgrade and everything.

Leisure Family

8/10

Excellent

07 Nov 2025

JOSE RAMON

Friendly staff

8/10

Excellent

07 Nov 2025

Mark

The first room we had there was a musty smell. The front desk changed rooms immediately and with a smile. Breakfast was awesome. 4.5 stars.

10/10

Exceptional

31 Oct 2025

Stephanie

Staff was friendly and always helping us with what we needed.

Leisure Family_with_children

10/10

Exceptional

24 Oct 2025

Miguel

Hotel was excellent. The area is a little sketchy at night but overall great experience

8/10

Excellent

23 Sep 2025

Alyssa

Shortage of parking. Limited breakfast options. Clean room.

Leisure Family_with_children

10/10

Exceptional

05 Aug 2025

Victor Manuel

ESTACIONAMIENTO, UBICACIÒN Y FACIL ACCESO

Leisure Family

10/10

Exceptional

14 Jul 2025

Josephina

We originally booked an airbnb, but let me tell you that we were so glad that we ended up canceling their service. The hotel on the inside was BEAUTIFUL. We were thoroughly impressed with their cleaning protocol. The breakfast was mid, so we ordered breakfast in bed from the restaurant located inside of the hotel. The food from the restaurant was so delicious! Everything was so close by from the hotel, and we were very impressed with the customer service. We also did a late checkout option, which we found to be very convenient and affordable.

Partner

8/10

Excellent

29 Apr 2025

Aaron

El lugar es muy conveniente ya que esta cerca de la Central de Autobuses y a 3 Cuadras del Metro Central. Sin embargo, por las noches se nota un poco la inseguridad en las calles alrededor del lugar, ya que encontramos varios indigentes/drogadictos sobre la Avenida Principal a unas cuadras, además de que la iluminación en las calles es limitada se ve muy obscuro.
Me gusto que tuvieran una mini alberca en sus recintos, pero no me quise meter ya que el agua de la alberca no estaba transparente sino estaba blanquisa un sabado por la tarde y nisiquiera se alcansaba a mirar el fondo de la parte poco profunda que estaba como a 0.5m...

Leisure Friends

10/10

Exceptional

24 Apr 2025

Mario

Great customer service and cleanlines

Leisure Partner

10/10

Exceptional

27 Mar 2025

William

Very good stay

Leisure Family

6/10

Pleasant

19 Mar 2025

Alberto

Tiene una muy buena ubicación.
Se escuchaba el ruido del tráfico en la recámara.
Las sábanas era de muy mala calidad.

Leisure Family

2/10

Poor

10 Mar 2025

Brenda

The staff was amazing! The hotel looks like a motel

Leisure Partner

4/10

Poor

12 Feb 2025

Jessica

No tenían agua caliente !!

No había agua caliente, y tuvimos que bañarnos con agua fría !! Y lo único que nos dijo la recepcionista, que ya varios clientes se habían quejado ! La piscina estaba sucia !!

Partner

4/10

Poor

07 Feb 2025

Claudia

I booked a hadicap access roon and told the location, i had a service dog. They sent me a text to say the king accessabity room was on the 2nd floor, the syandard is only one on first floor. When i got there they said not pet friendly. I showed them the text i sent and adter much arguing they gave me the grpynd floir room snd sfter it was booked told me it had no hot water. The ypung girl at the desk was overwhrlmed with check8ns and the manager sat her butt in the office and gave her no help.f8nally i took an non accessible room on the 2nd floor so i could have a hot shower and no towels or wven a l8ght blanket in the room. It was disappointing but i blame the lady manager in duty not the desk clerk.

Business_and_leisure

4/10

Poor

02 Feb 2025

Josiel

Arrived after long trip … very tired and the room was not available until 3:45pm, so I had to wait … during the night lots of noise from the dining / pool area. The hotel has a pool and some tables at the center of building… people talking to loud around 11:45pm … staff didn’t nothing
Food is very good but also took too long to be ready
The hotel is nice … but could be much better

10/10

Exceptional

20 Jan 2025

Mario Cesar Figueroa

Everything was alright

8/10

Excellent

04 Jan 2025

Carlos

Hotel is close to the bus station

Leisure Family_with_children

10/10

Exceptional

14 Nov 2024

Ubedullah

Todo está bien

Self

2/10

Poor

06 Nov 2024

Luis

Camas durisimas ruido del exterior toda la noche wifi intermitente , en general senti que nos dieron un mal cuarto por tomarlo por medio de expedia

Leisure Family

10/10

Exceptional

04 Nov 2024

Luis

Great

Business

10/10

Exceptional

03 Nov 2024

Ubedullah

Very good

4/10

Poor

01 Nov 2024

Verified traveler

Tired travaler

Shower was horrible

Friends_and_family Family

4/10

Poor

27 Oct 2024

Estefania

A mi amigo le dieron tarjeta de una habitación ocupada, en mi habitación no habia toalla, la señorita de la recepción nos atendió de mala gana

Leisure Friends

4/10

Poor

06 Sep 2024

Pratyush

Room was not clean. Ac not working well.

Business

6/10

Pleasant

17 Aug 2024

Maria

Pool not working and bugs like roaches visible

Business Self

4/10

Poor

23 Jul 2024

HAGOP

Room toilet was clowed from beginning to end

Leisure Partner

6/10

Pleasant

19 Jun 2024

Tracy

I like the front desk staff they was very friendly and helpful. I did not care for the room service staff. The room service staff came into my room announced.

Leisure Family

2/10

Poor

24 May 2024

Mike

The worst filthiest hotel in #México.
Not recomended at all, unless you want to play with roaches.
Horrible experience!

8/10

Excellent

09 May 2024

Verified traveler

Air conditioner did not worked

The room was good and comfortable, however, the air conditioner was not working properly. We stayed in room 329 and it took around 8 hours for the room to get a little fresh when we got there the air conditioner thermostat was at 61 F but the air was just verily fresh, my husband called the front desk and they instructed us to rise the temperature at 69 which we did, later on, somebody from maintenance came to our room to check on the a/c and change the temperature to 70 and said that because the room was too big the a/c would take longer to cool down the room and aid that if we lower to much the thermostat the unit could get frozen and the air can not circulate. We did as he said but the room never felt cool enough and we had a hard time to fall sleep at night.
The next day we went out at 11 am and came back at 10 pm and found the a/c turned off, we were very upset because the room was very hot, the outside temperature was around 36 C, and housekeeping turned it off when they cleaned the room. It took again several hours for the room to cool down.
Other than that we liked the hotel.

Partner

10/10

Exceptional

12 Apr 2024

Jorge

Excelente servicio y personal atentísimo. Muy amigables y serviciales.

Business_and_leisure Family

6/10

Pleasant

17 Mar 2024

Jocelyn Monserrat

Demasiado ruido

Business_and_leisure Family

6/10

Pleasant

21 Jan 2024

Rya

Clean little hotel in city center.
But in desperate need of staff supervisor, cleaning ladies scream all the time amongst them, regardles of time or presense of guests sleeping, really hated their souls in the morning (lol)

Business Partner

10/10

Exceptional

27 Nov 2023

Sandra

El personal es muy atento, siempre dispuestos a responder y resolver posibles problemas. Súper atentos y profesionales

Leisure Partner

10/10

Exceptional

11 Sep 2023

Verified traveler

Nice customer service

Leisure Family

10/10

Exceptional

08 Sep 2023

Verified traveler

Esteban make it easy and smooth stay.
Thank you Esteban !

Leisure Family_with_children

10/10

Exceptional

08 Aug 2023

Claudia

The day we arrived, the connected the refrigerator and it started making loud noises. We called the receptionist and they were very kind. The refrigerator was replaced promptly with a new one. Something we did not report, but could be improved, is that the upper hinge of the bathroom door was loose. It is not the first time we see this in this hotel, but not a big problem.

Business_and_leisure Family

10/10

Exceptional

23 Aug 2022

ANTONIO GERARDO GUTIERREZ

Reception , cleaning and restaurant staff, outstanding. Everything spotless, thank you all, you made our staying Perfect.

Business_and_leisure Family

6/10

Pleasant

11 Jun 2022

Marta

This property has had its better days. Room had a bad sewer smell and ac took very long time to cool and very noisy.

Leisure Family

8/10

Excellent

03 May 2022

Marco

This hotel is beautiful, clean and staff is very friendly

Leisure Partner

10/10

Exceptional

08 Jan 2022

Ubedullah

Very clean and friendly

Business

10/10

Exceptional

28 Dec 2021

Martin

One of the dryers in the laundry was not working, causing us some problem.

Leisure Family

8/10

Excellent

12 Nov 2021

Rafael A

Cucaracha en el baño

El hotel esta bien, solo que nos salio una cucaracha horrible en el baño y el desayuno super basico.

Friends_and_family Friends

8/10

Excellent

06 Oct 2021

Maria

I’d return.

The overall appearance is great. The first room I was in was outdated. The air conditioner made an extremely loud rattling noise so they immediately switched my rooms which was nice and updated me to one with a fridge and microwave. This room was a little outdated as well but comfortable. The only thing was that the plumbing to the sink was extremely slow and view outside was a wall.

Business

10/10

Exceptional

30 Aug 2021

Cristy

This hotel is awesome. Everything was so nice including the people. The only downside was having a code for each phone/tablet to access the internet. Which in the end was not a problem just inconvenient. I appreciate you guys!

Leisure Family_with_children

4/10

Poor

22 Jun 2021

Verified traveler

The location is creepy. Felt like an abandoned neighborhood out of a zombie movie. Couldn’t use the swimming pool. Only one family can reserve it at the time. Reserve it when booking and beat everyone else. LOL.
The water of the shower came out yellow and the room smelled like a drain from a dirty street. The WiFi is a password per device. Ensure you ask for a code per devise you bring. They’ll give you a printed paper with a code per device.

The good… the tiny swimming pool is kinda cute and the bed sheets smelled like bleach. Definitely clean sheets.

Leisure Family

8/10

Excellent

07 Dec 2020

Hugo

BW Plus Review

Excellent Service!
Thanks,

Business

10/10

Exceptional

23 Mar 2020

Luis

Great location, good service, and a very nice room

Friends_and_family Family

8/10

Excellent

19 Mar 2020

Bernita

Great hospitality

The front desk ladies and manager go out of their way to make sure you have the best customer service. They were a great help while I stayed there.

Friends_and_family Family

10/10

Exceptional

18 Mar 2020

VALERIE

FEELING IRE

After a long driving day . The bed was Heavenly

Self

10/10

Exceptional

14 Oct 2019

LC

it's a great little hotel, i always feel same and rooms are clean.

Business_and_leisure Self

8/10

Excellent

06 Sep 2019

Verified traveler

The staff were great. The bathroom was a little small and needed some work water was running.

Business Family

10/10

Exceptional

20 Aug 2019

Jose

Convenient for our purposes

The people at the front desk and room service are very nice and helpful.

10/10

Exceptional

06 Aug 2019

Verified traveler

Desearía que las habitaciones dobles tuvieran un mini refrigerador como las habitaciones del tamaño del rey.

Friends_and_family Family

8/10

Excellent

01 Aug 2019

Verified traveler

the bathroom has a horrible olor
other than that it was ok

Leisure Family_with_children

8/10

Excellent

05 May 2019

Verified traveler

The hotel is located close to the Regional Bus Station, what is very convenient. Good price and includes a full breakfast. Confortable rooms.

Friends_and_family Family

10/10

Exceptional

14 Mar 2019

Verified traveler

Professional staff. Clean rooms. Delicious breakfast.

Leisure Family

8/10

Excellent

02 Mar 2019

Rodolfo

Old hotel

Old hotel, with an urgent need of reform and update.

10/10

Exceptional

30 Nov 2018

Verified traveler

Very nice excellent breakfast and place to stay would booked it again

6/10

Pleasant

06 Nov 2018

Guillermo

The hotel is under remodeling so is to unconfortable and so dirty

8/10

Excellent

30 Sep 2018

Verified traveler

Was good.

10/10

Exceptional

31 Jul 2018

RODOLDO

We will be back!

Nice clean hotel with a good restaurant for convenience of the guests.

Friends

8/10

Excellent

24 Jul 2018

Jose

Nice people

The hotel staff tries hard to be the best possible, and that is why we gave high marks for service. They are very courteous, from the security staff, to the front desk, to the kitchen people, to the room service. But the local área is kind of dangerous, and the hotel is a bit run down.

Friends

10/10

Exceptional

29 Apr 2018

Hilda

It's a good place to stay

8/10

Excellent

08 Mar 2018

Claudia

Great Stay

Did not like the area but Hotel was pretty nice, super clean, rooms are big, great customer service.

2/10

Poor

09 Sep 2017

joe

Nightmare hotel

I wouldn't recommend this place to anyone....i arrived and found my room to have carpet that would leave tar on my feet....my guess at one time it was a smoking room...construction began at 8am with jack hammering and hammer pounding directly above my room...they could've kept my room empty until the construction crews finished remolding...very noisy....bad management...the bathroom vents are connected to the adjacent bathroom...you can see the other side of the wall....there isn't do not disturb signs you can hang on the wall...apart from the hammering now you've got housekeeping trying to get in your room...this place has got bad service written all over it....the restaurant has very poor service....i ordered a salad and 2 hours later it still hadnt arrived....i mean how long does it take to chop lettuce and tomato....the front desk will call a cab that will rip you off ...i guess they are skimming from the cabbie also....this place reeks of bad bad service....stay elswhere....nightmare to deal with such incompetence....oh btw...the mattresses need to be thrown away....the springs poke your back....

10/10

Exceptional

29 Aug 2017

Lorena

Wonderful

Nice stay

Family

10/10

Exceptional

05 Aug 2017

Erika

Excellent Service

The hotel itself is very centrally located and pretty clean. The food in the restaurant \"La Cuchara\" is excellent! The hotel is an excellent choice over all.

Family

8/10

Excellent

10 Jan 2017

Gustavo

We got a good night rest, just what we needed.

Nice place to rest. Breakfast was a nice plus!

Partner

6/10

Pleasant

28 Dec 2016

Verified traveler

Dissapointed

I reserved this Hotel thinking that a best western is always a good choice, but I made a mistake, its horrible this hotel!!!! Dirty, old, ugly

Never choose this again!

6/10

Pleasant

09 Dec 2016

Stephanie

Great service, extremely noisy

The service was very good, despite the fact that on hotels.com it was listed to offer an airport shuttle and when I arrived the staff told me it did not. Cleanliness was pretty impeccable, but it seemed like the hotel was in some sort of construction so there was a bit of disarray. The biggest problem I had with this hotel was just the noise. The way that the rooms are set up makes you hear every sound; I was on the third floor and could hear conversations coming from the lobby. It also didn't help that there was some sort of karaoke party happening until about midnight on a Wednesday on the main floor and the noise carried so much that I could feel the bass in my bed. I had an early flight the next day so that was a little bothersome. I would recommend this hotel to someone who isn't bothered by a lot of noise, but I personally wouldn't stay here again because of it.

8/10

Excellent

20 Sep 2016

luigi

Conveniently close to downtown but hot

A/C doesn't blow cold air it's like a fan aiming the ceiling so the room never got cold. A bigger courtesy water bottle for the room could really go a long way.

10/10

Exceptional

25 Jul 2016

Fidel

salesperson

it was great.

Family

8/10

Excellent

28 Jul 2026

Diana

Ya mejoró el desayuno, respecto a visitas previas, pero aún el jugo está muy rebajado.

2/10

Poor

27 Jul 2026

Jorge Alonso

Había cucarachas por todos lados y me sacaron unos audífonos de mi maleta, no recomiendo este lugar

8/10

Excellent

24 Jul 2026

J.F

Habitación limpia, desayuno correcto

10/10

Exceptional

19 Jul 2026

David

Na

6/10

Pleasant

17 Jul 2026

Cecilia

El desayuno podría mejorar más variedad y menos grasa

Family

10/10

Exceptional

15 Jul 2026

Paulo

.

Family_with_children

6/10

Pleasant

15 Jul 2026

MARTIN

La ubicación no es recomendable para buscar opciones de comida y se siente inseguro caminar en las noches en el área.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Jose

Disfrutamos mucho nuestra estancia, la habitación limpia todos los días, personal muy atento, buen desayuno, el estacionamiento un poco limitado cuando hay alta ocupación pero si encontramos lugar. Lo recomiendo al Maximo!

Family_with_children

8/10

Excellent

14 Jul 2026

Jorge

horario de limpieza de habitaciones pudiera ser mejorado.

Family

10/10

Exceptional

08 Jul 2026

JESUS ULISES

Todo excelente, solo que el personal nos negó apoyo cuando pedimos unas tijeras, nos dijo que no tenían, tuvo que ir el de seguridad que muy amable nos ayudó pidiéndolas donde nos dijeron que no había… comida bien, habitaciones limpia… solo en el área de alberca dos cucarachas muertas, solo que las retiren, sabemos que hay en todos lados…

Family_with_children

8/10

Excellent

30 Jun 2026

NORMA ANGELICA

Muy limpio, servicio y atención muy buena, el desayuno poco variable pero aceptable!

Family

6/10

Pleasant

30 Jun 2026

Miho

トリプルでの利用でしたが、部屋には2人分のタオルしかなくソファベッド用のシーツもなかったため、受付まで取りに行った。また、バスタオルと足拭きマットは毎日取替だったが、手拭き用のタオルが一部屋に一つしか渡せないと言われびっくりした。
朝食はパンや卵料理、ヨーグルト、フルーツがあり、美味しかった。
駅から徒歩圏内であり、よかったと思う。

Friends

10/10

Exceptional

25 Jun 2026

Martin Tomas

Personal muy atento.

Partner

10/10

Exceptional

22 Jun 2026

Sirleth Aide

Todo bien